International roaming Terms and Conditions

1. Prepaid lines activated from the 28th of August 2019 will have international roaming activated automatically.
2. International Roaming is available to all Vodacom customers once activated.
3. The default roaming plan for all customers is Vodafone World. Visit www.vodacom.co.za/sl/roam for roaming rates.
4. Prepaid customers from the 31^st of July 2020 will not be able to make international calls while roaming with exception of calling back home.
5. Prepaid customers can call customer care to enable international roaming international calls.
6. All calls are billed on a per minute basis using the 60:60 billing concept.
7.  No set-up or monthly charges are applicable for roaming.
8. Roaming de-activation is not required when you return to South Africa; your local plan will automatically apply.
9. Premium rates will be charged for calls to satellites and special services. Receiving and making calls while on a satellite network will incur higher charges than the standard rates.
10. Prepaid customers will be charged R250/min when making roaming international calls to the high cost destinations listed below:

1. Bundles offerings such as minutes, SMS, data or promotional tariffs do not apply to any of the international roaming offerings.
2. For Vodacom contract customers, all charges accumulated while roaming will be debited from your Vodacom account. Please remember that it may take up to 3 months for Vodacom to receive details on your roam usage.
3. Activation of international roaming will take place within 24 hours of the request.
4. We recommend that contract customers activate roaming at least 7 days before departure in the event that supporting documentation is required. Always confirm that your international roaming activation documents have been received by the business.
5. For contract customer, business may require a deposit prior to activating the international roaming service on your account, which will be credited to your account approximately 3 months after your return.
6. International roaming is more expensive compared to your local Vodacom tariff plan. Please ensure that you select and appropriate roaming option according to your needs. It is your responsibility to familiarise yourself with the relevant charges before activating the service.
7. You will be charged for incoming and outgoing calls while roaming.
8. You will not be charged for receiving an SMS while roaming. This includes all private messages, notifications and alerts from Vodacom.
9. While roaming, your mobile device may automatically select a different foreign network depending on the network coverage conditions and this could impact the rates you are charged. For lower rates always ensure that you are roaming on an appropriate Vodacom or Vodafone partner network.
10. If you have selected to divert your calls to another number while roaming, you will be charged for both incoming and outgoing call (the divert) to the other number.
11. If you have selected to divert your calls to voicemail, you will be charged for both the incoming call to your mailbox and the outgoing call you will make to retrieve the voice message wile roaming.
12. If you have the Twin call service activated, please ensure that your second cellphone remains switched off for the roaming service to function correctly.
13. Calls that are normally free in South Africa, such as 1082, 121, are not free while roaming and are billed at the applicable roaming rate as calls made back to South Africa.
14. While roaming, calling Vodacom’s dedicated Customer Centre (+2782135) will be free.
15. The use of the short codes such as 111 and 121 will work subject to technical availability on networks. Please add +2782 to the short codes to complete your calls.
16. Networks  have varying services available. There will be networks with no data services and there will be networks with varying data speeds.
17. Not all roaming data services available to Vodacom contract customers will be available to Top Up and Prepaid customers.
18. USSD usage is charged at 20c/20sec
19. Vodacom will not be held responsible for any inaccuracies arising from information displayed on the website.
20. If you have barred incoming SMS on your phone, you will not receive the Vodacom notifications.
21. While Vodacom makes every effort to ensure that customers receive the SMS notifications, it cannot be held liable for SMS not received.
22. All rates are VAT inclusive.

SMS Roamer

1. SMS roamer is available to all Vodacom Contract, Top Up and Prepaid Customers.
2. Once the SMS Roamer service has been activated, all other services will be disabled, such as voice, MMS, access to the Internet from your cellphone, fax services and others. You will only be able to use SMS to communicate.
3. All call forwarding services will be cancelled once SMS roamer has been activated.
4. All incoming calls will be diverted to your Voicemail service. It is your responsibility so ensure that your voicemail service is setup and active.
5. If you're using Vodacom's Twincall service, the secondary SIM will also automatically be activated/deactivated with the SMS Roamer service.
6. All SMSs sent while using SMS Roamer will be charged at the applicable Vodafone World Zone rate.
7. SMS Roamer is only available to Vodacom customers who have activated this service.

Vodacom Travel data bundle

1. The Vodacom Travel Data Bundle service is available to Vodacom Contract, Top-up and Prepaid customers with roaming activated.
2. Customers must opt-in for the service. It is only required once - there is no need to opt-in for each day abroad or each time customers travel abroad.
3. In order to qualify for the Vodacom Travel Data Bundle, you must ensure that you are roaming in a qualifying country that is listed as a Vodacom Travel Data Bundle country. Kindly go to vodacom.co.za/sl/traveldata for qualifying countries
4. Prepaid and Top-up customers must ensure they have enough airtime when they roam to enable bundle allocation once they trigger usage in a travel data qualifying country.
5. All networks in the qualifying countries will be included in the bundle allocation with the exclusion of Maritime services such as MALTA Maritime and OnAir Swiss Airline services and any other satellites such as planes, boats and remote areas. Standard roaming rates will apply.
6. Customers with the basic roaming service already activated can opt-in to the Vodacom Travel Data Bundle offer via:
             o USSD *135*130# or the VodaPay App (Buy – International roaming-Travel data bundle)
7. Customers can opt-out Vodacom Travel Data Bundle offer via:
             o USSD *135*130# or the VodaPay App
8. Upon activation of the service, the Vodacom Travel Data Bundle service will remain the customers default roaming plan when they travel in the qualifying countries until it is de-activated.
9. The Travel Data Bundle fee will be charged when a customer triggers data usage and is roaming in a qualifying country.
10. The Travel Bundle service is only triggered and allocated when the customer uses roaming data services. The bundle expires after 7 days. It will then require a new event to trigger a new bundle after the 7 day validity.
11. Should a customer deplete their bundle allocation before the bundle expires, a new bundle of the same allocation will be auto-allocated. Kindly note that only one bundle can be auto-allocation per an hour.
12. The data Out of bundle rates apply when the data bundle auto-allocation is depleted within an hour. A new bundle will be allocated the next hour only when an event is triggered.
13. If a customer is on a session that continues over the expiry time, the next bundle will only allocate after he ends his session and triggers a new event. A bundle will not allocate during the session. If he is in-bundle the session will deduct from his current session.
14. If the customer has triggered an event and used a Travel Bundle but opts out of the service before expiry, the new offering that has been activated will apply only from the next day.
15. If the customer has triggered an event and used the Travel Bundle but changes the size before the bundle has expired, the new offering that has been activated will apply only from the next day.
16. If the customer has triggered an event in qualifying country and moves to another qualifying country in the same day, the same bundle will be used.
17. If a customer is not roaming on a participating Vodacom Travel Data Bundle country, the applicable Vodafone world rates will apply for all services.
18. When the customer de-activates the Travel Data Bundle Service, they will not qualify for the bundle rates even if they are roaming in a Vodacom Travel Data Bundle country, Vodafone world rates will apply. 
19. When a subscriber has opted for the Vodacom Travel Data Bundle and is roaming on an Africa Roaming network, the Vodacom Travel Data Bundle service will apply.
20. While roaming on any participating Vodacom Travel Data Bundle country, calling Vodacom’s dedicated Customer Contact Centre (+2782135) will be free. It is not an event that will trigger the bundle fee.
21. Customers may not have SMS roamer or Vodacom Travel Saver active simultaneously with the Travel data Bundle. They are allowed to move to SMS roamer or Vodacom Travel Saver when they opt out of the Travel data bundle service.
22. Customers may have standard roaming and Vodacom Travel Data Bundle active simultaneously however the Vodacom Travel Data Bundle will apply when roaming in the Vodacom Travel Data Bundle qualifying footprint, Vodafone world rates apply when customer is not roaming in the Travel Bundle qualifying footprint.
23. Vodacom Travel Data Bundle deductions exclude home tariff bundled minutes, tariff promotions. Public holidays and off-peak rates do not apply.
24. The Vodacom Travel Data Bundle service is only available for personal use, non-commercial purposes.
25. The unitization for the Vodacom Travel Data Bundle offer will remain the same as the existing Vodafone World unitization (10kB increments for data).
26. All rates are VAT inclusive
27. Vodacom reserves the right to amend these terms and conditions and where such amendment is material, Vodacom will provide the customer with reasonable prior written notice prior to implementing such change.

Vodacom All for you bundle

28. The All for you bundle is currently available to ALL Vodacom customers with roaming activated.
29. Customers must opt-in for the service. Opt-in is only required once - there is no need to opt-in for each day abroad or each time customers travel abroad.
30. In order to qualify for the All for you bundle, you must ensure that you are roaming in a qualifying country that is listed as an All for you bundle country. Visit www.vodacom.co.za/sl/allforyou

31. All networks in the qualifying countries will be included in the bundle allocation with the exclusion of Maritime services such as MALTA Maritime and OnAir Swiss Airline services and any other satellites such as planes, boats and remote areas. Standard roaming rates will apply.
32. Customers with the basic roaming service already activated can opt-in and opt-out to the All for you bundle offer via USSD and the The VodaPay App.

• USSD *135# under the roaming menu
• The VodaPay App, buy menu, International roaming

33. Upon activation of the service, the All for you bundle service will remain the customers default roaming plan when they travel in the qualifying countries until it is de-activated.
34. Local bundles and allocations will not be consumed while roaming.
35. The All for you bundle can only be consumed while roaming.
36. The All for you bundle is eligible for use daily. The bundles will expire after 7 days then a new bundle will be allocated if the customer is roaming and in a qualifying country.
37. The All for you bundle fee will be charged only when the customer is roaming in a qualifying country and making use of any roaming service.
38. The All for you bundle service is triggered and allocated when the customer uses data, voice or SMS. It will then require a new roaming event to trigger the new bundle on the 8^th
39. The data, voice and SMS out of bundle rates apply when the bundle allocation is depleted but the bundle has not expired. A new bundle will be allocated on the 8^th day only when an event is triggered.
40. If a customer is on a session that continues over the expiry time, the next bundle will only allocate after he ends his session and triggers a new event. A new bundle will not allocate during the session. If he is in-bundle the session will deduct from his current session if he is out-of-bundle, the out-of-bundle rates will apply until he ends the session.
41. If the customer has triggered an event and used an All for you bundle but opts out of the service before expiry, the new offering that has been activated will apply only after bundle expiry.
42. If the customer has triggered an event in an All for you bundle qualifying country and moves to another All for you bundle qualifying country in the same day or within the 7 days, the same bundle will be used.
43. If the customer has triggered an event in an All for you bundle qualifying country and moves to a non-All for you bundle qualifying country, out of bundle rates will apply from the first usage. Usage will not deduct from the All for you bundle. If the customer returns to a bundle country within the 7 days, bundle usage will resume until expiry of the bundle.
44. After de-activating the All for you bundle Service, customers will not qualify for the bundle rates even if they are roaming in an All for you bundle country, Vodafone World rates will apply. 
45. When a subscriber has opted for the All for you bundle and is roaming on an Africa Roaming network, the All for you bundle service will apply.
46. While roaming on any participating All for you bundle country, calling Vodacom’s dedicated Customer Contact Centre (+2782135) will be free. It is not an event that will trigger the bundle.
47. Customers may not have SMS roamer or Vodacom Travel Saver active simultaneously with the All for you bundle. They are allowed to move to other roaming products when they opt out of the bundle service.
48. Customers must have Vodafone World (basic roaming activation service) and All for you bundle active simultaneously however the All for you bundle will apply when active.
49. The All for you bundle fee will be billed on South African dates and times.
50. All for you roaming deductions exclude home tariff bundled minutes, tariff promotions. Public holidays and off-peak rates do not apply.
51. Free allocations, SP bundles and bonus airtime do not apply.
52. The All for you bundle service is only available for personal use, non-commercial purposes.
53. The unitization for the All for you bundle offer will remain the same as the existing Vodafone World unitization (10kB increments for data).
54. All rates are VAT inclusive

Please note:

If you’ve barred incoming texts on your phone, you won’t receive any notifications.

While Vodacom makes every effort to ensure that customers receive the SMS notifications, it cannot be held liable for SMS not received.