When you’re out of airtime, data or voice, you can get airtime, data or voice in advance when you need it most and only pay the next time you recharge your account.

• In order to qualify, you must be either a Prepaid or Hybrid Customer and must have:

o Been active on our network for at least 3 months; and

o Recharged with a minimum total of at least R29 per month over 3 months.

• The Service is also available to eligible Vodacom uChoose and Top Up customers, provided that your account has been paid up to the month prior.

• Post-paid customers do not currently qualify for Airtime Advance.

• To see if you qualify for Vodacom Airtime Advance, simply dial *135*082#. You can also read the Airtime Advance terms and conditions to find out if you qualify for the service.

• If you qualify for Airtime Advance, dial *135# and then select ‘Airtime & Transfers’ or *135*082# and then select ‘Airtime’
• Select an Airtime Advance option as per your qualifying criteria.
• Select ‘1’ to Confirm.
• You will then see the confirmation message: “You have requested RXX Airtime Advance, which will include an additional R1.10 access fee [to be deducted from your next recharge].”
• The Airtime Advance service can also be taken through the www.vodacom.co.za website, MyVodacom App or any other channel made available to you.

• If you qualify for Data Advance, dial *135# and then select ‘Airtime & Transfers’ or *135*082# and then select ‘Data’.
• Select from the 25MB, 75MB, 120MB and 300MB Data Advance options as per your qualifying criteria.
• Select ‘1’ to Confirm.
• You will then see the confirmation message: “You have requested a RXX Data Advance, which will include an additional R1.10 access fee [to be deducted from your next recharge].”
• The Data Advance service can also be taken through the www.vodacom.co.za website, MyVodacom App or any other channel made available to you.

• If you qualify for Voice Advance, dial *135# and then select ‘Airtime & Transfers’ or *135*082# and then select ‘Voice.
• Select from the Voice Advance options as per your qualifying criteria:
  20Min On-net (Vodacom-to-Vodacom),
  35Min On-net (Vodacom-to-Vodacom),
  60Min Any-net (Vodacom to any network),
  80Min On-net (Vodacom-to-Vodacom),
  150Min On-net (Vodacom-to-Vodacom)
• Select ‘1’ to Confirm.
• You will then see the confirmation message: “You have requested a XX Voice Advance, which will include an additional R1.10 access fee [to be deducted from your next recharge].”
• The Voice Advance service can also be taken through the www.vodacom.co.za website, MyVodacom App or any other channel made available to you.

• The cost of taking an Airtime, Data or Voice Advance is just R1.10 (VAT inclusive) per Advance for both Airtime, Data & Voice Advances.
• For Airtime, Data & Voice Advances taken after 21 June 2022, the access fee is R1.10 (VAT inclusive) per Advance. This cost is over and above the Airtime Advance amount, Data or Voice Advance.

• Outstanding Airtime Advance, Voice Advance or Data Advances will be deducted from ANY recharges, including Airtime Transfers, CRM recharge incentives and bundle purchases that have not been purchased using airtime. For the avoidance of doubt, outstanding Airtime Advance, Voice Advance or Data Advances will not be deducted from any Advance taken within the Limit, and only actual recharges.
• The Access Fee plus the Airtime Advance amount, Data or Voice Advance value will be recovered per advance in order to cater for costs incurred.

The payment of the Airtime, Data and/or Voice Advance will work as follows:

On or Before 21 June 2022

Example A:

If a customer has taken a R10 Airtime Advance and recharges R20, only R9.00 will be left due to the following:¿The R10 (Airtime Advance) + R1.00 (access fee) = R11.00 will be deducted leaving the customer with a balance of R9.00.

Example B:

If the customer has taken R5 Data Advance and recharges R7, R1.00 amount will be left due to the following: The R5 (Data Advance) + R.1.00 (access fee) = R6.00 will be deducted, leaving a balance of R1.00

After 21 June 2022

Example A:

If a customer has taken a R10 Airtime Advance and recharges R20, only R8.90 will be left due to the following:

The R10 (Airtime Advance) + R1.10 (access fee) = R11.10 will be deducted leaving the customer with a balance of R8.90.

Example B:

If the customer has taken R5 Data Advance and recharges R7, R.0.90 amount will be left due to the following:

The R5 (Data Advance) + R.1.10 (access fee) = R6.10 will be deducted, leaving a balance of R0.90.

• The Airtime Advance / Data Advance / Voice Advance value together with the Access Fee must be paid back within 30 days from the date of the Advance.¿
• For Prepaid Customers, if you don’t repay the Advance within 30 days, you may be disqualified from the Service at the end of the immediate month following the 30 days or, depending on your profile, your Max Limit may be adjusted downwards.¿
• For uChoose/TopUp customers, the Airtime, Data & Voice Advance value must be paid within the 30 days of the request. Should the customer not recharge and/or the full value is not paid within the calendar month, the outstanding Advance amount will be added to the customer’s monthly bill for that calendar month which will become due and payable on their next payment.

Yes, airtime from Airtime Advance can be used like normal airtime to buy data or voice bundles.

No, airtime from Airtime Advance is like normal airtime and does not expire.

The allocation of Airtime Advance does not trigger any recharge benefits/incentives. When you recharge to pay your outstanding Airtime Advances, this will trigger recharge benefits such as Night Shift, Talking Points, Extra Airtime, etc.

Your Airtime Advance total credit limit is dependent on how often and by how much you recharge; if you keep your recharges (amount and frequency) the same, your limit will remain the same, but if your recharges change, your total credit limit may increase or decrease based on your recharges.

Outstanding Airtime Advances are deducted from your next recharge(s) until the full outstanding amount is paid.

Your Airtime Advance was taken after the 21 June 2022 and you were charged a R1.10 Access Fee that was added to your outstanding amount and deducted from your next recharge(s).

All recharges as well as incoming Airtime Transfers will be deducted to pay any outstanding Airtime Advances.

Yes, airtime from Airtime Advance can be used like normal airtime. It can be transferred as per the Airtime Transfer rules.

Simply dial *135*082# or www.vodacom.co.za and follow the menu.

uChoose or Top Up customer? If the Advance is not paid by the end of the calendar month, the outstanding amount will be added to your monthly bill for that calendar month.

• You need to qualify to use the service. Refer to question 2 above.
• In order continuously use the Service ONCE qualified, you, as the customer, will need to continuously recharge every 30 days.
• Where you have not fulfilled the required monthly recharge, you may be disqualified from the Service at the end of the immediate month following the 30 days; or depending on your profile, your Limit may be adjusted downwards.
• uChoose / Top Up customer? You need to have paid your account up to one month prior before you can qualify to use the service. Accounts in arrears do not qualify for Airtime Advance.
• In order to requalify to use the Service, you will need to recharge with a minimum R29.00 per month for a period of 3 months in a row.

• If a customer has a R75 outstanding Airtime Advance and purchases a 1.5GB for R99 using their banking App. The customer will not be allocated the 1.5GB. However, R49.50 will be used to partially pay their outstanding Airtime Advance and thereafter the customer will receive the balance of R49.50 as airtime. The customer will then have an outstanding Airtime Advance balance of R25.50. The customer will receive the SMS once the recovery has been completed with the portion recovered and balance in airtime.
• If a customer has a R25 outstanding Airtime Advance and purchases a 1.5GB for R99 using their banking App. The customer will not be allocated the 1.5GB. However, R25 will be used to fully repay their outstanding Airtime Advance and thereafter the customer will receive the balance of R74.00 as airtime. The customer will not have any outstanding Airtime Advance

• If a Hybrid and Top Up Customers has an outstanding Airtime Advance that is older than 30-days, and purchases a bundle without their airtime, Vodacom will use this bundle purchase to recover their outstanding advance. However, should the Hybrid and Top Up Customers not purchase a bundle or recharge within 30-days, then the Airtime Advance outstanding will then be added to your monthly bill.

• The customer will receive the SMS post the recovery notifying the Customer of the portion of the bundle purchase that was recovered towards their outstanding airtime advance and balance in airtime.