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Vodacom Fibre Openserve Promotion

Terms and Conditions

Vodacom Fibre Broadband Openserve Promotion Summary

These additional terms and conditions shall only apply to the Vodacom Fibre Broadband Services that are made available on the Openserve Bitstream Network (“Promotional Offer”). The Promotional Offer shall be made available from 11 December 2019 to 31 January 2020, both days inclusive, (“Promotional Period”) and be valid for a period of three (3) months.

Vodacom Fibre Broadband Terms and Conditions

1.     The standard Terms and Conditions for the Vodacom Fibre Broadband Price Plans apply and are available at the following link: https://myvodacom.secure.vodacom.co.za/vodacom/terms/fibre/vodacom-fibre

Vodacom Fibre Broadband Openserve Promotion Terms and Conditions

The Promotional Offer shall be restricted to the following Vodacom Fibre Broadband Services Price Plans:

·         20Mbps uncapped;

·         40Mbps uncapped; and

·         100Mbps uncapped.

The Promotional Offer shall only be made available to new and qualifying customers that place their orders throughout the duration of the Promotional Period and who elect one of the following contract terms for the relevant Vodacom Fibre Broadband Services:

·         Twenty-four (24) months;

·         Twelve (12) months; and

·         Month-to-month;

Under the terms and conditions of the Promotional Offer, all new and qualifying customers shall be charged zero (R0) for the Service Activation Fee, and zero (R0) for the subscription fees that are ordinarily payable for the above contract terms. However, the Promotional Offer is not applicable for the following services:

·         Value Added Services; and

·         Vodacom Premium Fibre Services.

The Promotional Offer is subject to successful credit vetting and the entering into a subscriber contract for a period of twenty-four (24)-month, twelve (12)-month or month-to-month contract term.

The duration of the Promotional Period is for a maximum of three (3) months that is calculable from the date that the Optical Network Terminal (“ONT”) equipment has been installed on the subscriber’s premises and the service is subsequently activated immediately thereafter. For the avoidance of any doubt, the commencement date of the Promotional Period is not calculable from the date that the relevant contract term becomes effective.

While under the Promotional Offer the standard installation fee is waived and included in the zero (R0) Activation Fee, should a subscriber’s installation require more than eight (8) metres of fibre, Openserve shall levy a non-standard installation charge of R182.40 per linear metre (incl. of VAT). Any installation requiring more than two hundred (200) metres of fibre shall not be undertaken and the order shall be cancelled forthwith.[1]

Given that the commencement of the Promotional Period is dependent upon the installation of the ONT equipment and that Vodacom cannot guarantee the specific date upon which the installation shall occur, regardless of the installation date, the subscriber is assured of receiving the benefit of the Promotional Offer.

In the event that a subscriber relocates from the residential premises at which the Promotional Offer had been activated to a different residential premise, the Promotional Offer shall not be re-activated at the latter (new) residential premises.

Cancellations of any of the above will result in the cancellation clause in the standard terms and conditions being applicable.  The subscriber will then be liable for a balance of contract clawback.

1.3  This Promotional offer is subject to successful credit vetting and conclusion of a Subscriber contract

1.4  The promotion is eligible only once per ONT (Optical Network Terminal) which is installed by Openserve Network.

1.5  The promotion is not re-applied should the active service be relocated to a different service address.

1.6  Cancellations of the Vodacom Fibre Broadband will result in the standard terms and conditions being triggered where the subscriber will be liable for a balance of contract clawback.

1.7  The customer will still be liable for the non-standard Installations charges on the Openserve network for any installation over 8 metres at a rate of R 182.40 (Incl. VAT) per linear metre. Openserve does not install any non-standard installation requirements that exceed 200 metres.

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