Showmax Subscriptions

General

1. Showmax is a subscription Video on Demand service that gives you access to thousands of hours of local and international television shows, movies and series available on smartphones, PCs, tablets and Smart TVs.  

2. Vodacom offers the service in partnership with Showmax who is the service provider for the service. 

3. Showmax Terms of Use & Conditions  apply concurrently with these terms and conditions and are available for review at https://www.showmax.com/eng/service-terms

4. The use of the Showmax service requires a high-speed Internet connection (minimum of 2Mbps is recommended).

5. The Showmax service is available as a Value Added Service to all Vodacom customers.  

6. The Showmax subscription will be billed at the rate you accepted at the time of charging your subscription to your Vodacom bill and could be either

a. Showmax standard R99.00 per month (VAT inclusive).  

b. Or any other amount accepted if bundled with data proposition from Vodacom  

7. Billing

a. Showmax subscriptions are billed in advance.

b. Showmax will send customers an email notification 1 day before their monthly subscription anniversary date notifying them of the next subscription billing charge that will be applied to their Vodacom bill.

c. If the subscription renewal billing is not processed for reasons such as expiration of the payment instrument or insufficient funds on the payment instrument, then Showmax will suspend the subscription up until the customer has been successfully billed. Renewal of the access to Showmax service will be processed without delay when the customer has been successfully billed.

d. Showmax will attempt to bill a customer for their recurring subscription as follows:

i. At the time of subscription anniversary date

ii. 10 minutes after subscription expired

iii. 1 hour after subscription expired

iv. 25 hours after subscription expired

v. 73 hours after subscription expired

e. No grace period will be applied for billing cycles. Subscription suspend notification due to unsuccessful billing will be sent after the third attempt which is 1 hour after the subscription was suspended.

f. The date you accept the 1st billing and activate the service will be your billing date every month if you have selected a recurring subscription until cancelled by yourself or Vodacom.

g. Once you have subscribed to the Showmax service, your Vodacom monthly invoice will display your monthly subscription with the appropropriate description.

8. Changes to Subscription Packages

a. If a customer switches from a Showmax standard package to a Showmax mobile only Package, the Showmax mobile only package subscription will only be billed for and start when the current Showmax standard package subscription runs out. 

b. If a customer switches from a Showmax mobile only package to a Showmax Standard Package, the Showmax Standard package subscription will be billed for and start immediately and a subscription credit will be created for any remainder Showmax mobile only package subscription days to be used at a later stage determined by the subscriber.  

9. Subscription Cancellations

a. Your Showmax subscription cancellations can be done on the Showmax website via MyAccount. Steps to follow are:

i. Sign in to www.showmax.com;

ii. Go to “MyAccount”;

iii. Select “Manage subscription”

iv. Click on “Cancel subscription”.

b. If a customer closes their Vodacom account, the next Showmax subscription billing will automatically fail and this subscription will be suspended. 

c. Access to Showmax will continue post cancellation until the existing subscription days run out.  

10. Data bundles

a. Streaming or downloading of Showmax content will deplete the data from the internet connectivity that is being used to access the service. Data will be charged at standard data rates as per your subscriber tariff plan with your respective service provider.

b. Customers can use general data to watch Showmax with or purchase specific Showmax data bundles. Dial *135# to purchase your data bundles via USSD or connect to the MyVodacom app.

11. Trial periods

a. Free trials are applicable to new Showmax customers subscribing to a Showmax mobile only package (with no associated data bundles) at R49 or a Showmax Standard package subscription at R99 when adding it to your Vodacom bill. 

12. Technical Parameters for Showmax Mobile

a. The Showmax Mobile package Subscription are subject to the following product features, that are unlike that of the Showmax standard package subscription:

i. Only 1 device can be registered;

ii. Only 1 concurrent stream only can be viewed;

iii. Playback is on Mobile devices only;

iv. Standard Definition (SD) quality streams only;

v. Casting and Airplay is disabled, but downloads of Showmax Content is enabled.

SHOWMAX MOBILE ONLY MONTHLY SUBSCRIPTION PLUS 2GB OF DATA PROMOTION

These “Add Showmax mobile only Monthly Subscription Plus 2GB of Showmax Data Promotion to Your Vodacom bill” package (hereinafter referred to as a “Showmax mobile only Promo Subscription”) terms and conditions apply to the use of the Showmax package as specified in these terms.

These Showmax mobile only Promo Subscription terms are supplementary to both Vodacom’s General Terms and conditions as well as Showmax’s terms and conditions - South Africa. Showmax terms and conditions - South Africa apply to the use of the Showmax Service together with these Showmax mobile only Promo Subscription terms that govern the use of the Showmax mobile only Promo Subscription and will apply for the duration of Promo Period.

1. General Information

1. Showmax and Vodacom South Africa are partnering in providing a Showmax mobile only Promo Subscription as outlined in these terms.

2. Customers who newly add a recurring Showmax mobile only Promo Subscription to their Vodacom bill via carrier billing between 1 November 2019 and 31 January 2020 (Promo Period), will be provisioned a Showmax mobile only Subscription by Showmax and a 2GB Showmax URL data bundle by Vodacom at a single price point of R99.

3. Customers who signed up to the Showmax mobile only Promo Subscription during the Promo Period will continue to be entitled to enjoy this Showmax mobile only Promo Subscription for R99 monthly until the 31st of December 2020 (Extended Promo Period) unless the subscription is cancelled or until the Showmax mobile only Promo Subscription is changed to Showmax standard package or to Showmax mobile only package without any associated data bundles.

4. Any customer that is still subscribed, for an uninterrupted period, to the Showmax mobile only Promo Subscription at the end of the Extended Promo Period will automatically have their subscription changed to a Showmax mobile only package subscription with no associated data bundle for R49 per month.

5. Promo Period to sign up to Promo Bundle:  4 November - 31 January 2020. Extended Promo Period: 1 February 2020 - 31 December 2020.

6. Unless otherwise stated, the Showmax terms and conditions - South Africa shall remain in full force and effect to Showmax.

7. In case of discrepancy between these terms and Showmax terms and conditions - global, the provisions of these terms will prevail.

8. Unless otherwise extended, this version of Showmax service terms and conditions applies for the Promo Period and Extended Promo Period.

2. Data bundles

1. Streaming or downloading of Showmax content will deplete the data from the internet connectivity that is being used to access the service. Data will be charged at standard data rates as per your subscriber tariff plan with your respective service provider.

2. The 2GB Showmax viewing data bundles associated with Showmax mobile only Promo Subscription are supplied with each Showmax mobile only Promo Subscription anniversary on a monthly recurring basis. Showmax viewing data can be only used within the particular subscription period until next Showmax mobile only Promo Subscription anniversary. Showmax viewing data that is unused within the particular subscription period will expire and therefore cannot be transferred to the next subscription period.

3. 2GB of Showmax viewing data represents approximately 10 hours of viewing data based on you being subscribed to the Showmax mobile only product as part of the Showmax mobile only Promo Subscription, viewed on a mobile only device with the bandwidth capping in the Showmax application set to Low. 

4. Reaching the 2GB of the Showmax viewing data bundle associated with the Showmax mobile only Promo Subscription does not mean the end of your access Showmax Service for the rest of the month. Customers can purchase additional Showmax data bundles if they run out. Dial *135# to purchase your data bundles via USSD or connect to the MyVodacom app.

3. Trial periods

1. Customers who sign up to the Showmax mobile only Promo Subscription will not be eligible for a trial period.

2. Free trials are still applicable to new Showmax customers subscribing to a Showmax mobile only package (with no associated data bundles) at R49 or a Showmax Standard package subscription at R99 when adding it to your Vodacom bill.

4. Changes to Subscription Packages

1. If a customer switches from either a Showmax mobile only package or a Showmax Standard package to a Showmax mobile only Promo Subscription package, the Showmax mobile only Promo Subscription package will be billed for and start immediately and a subscription credit will be created for any remainder Showmax mobile only package or Showmax Standard package subscription days to be used at a later stage determined by the subscriber. 

2. If a customer switches from a Showmax mobile only Promo Subscription package to a Showmax Standard Package, the Showmax Standard package subscription will be billed for and start immediately and a subscription credit will be created for any remainder Showmax mobile only Promo Subscription package days to be used at a later stage determined by the subscriber. 

3. If a customer switches from a Showmax mobile only Promo Subscription package to a Showmax mobile only Package, the Showmax mobile only package subscription will only be billed for and start when the current Showmax mobile only Promo Subscription package runs out

4. All subscription package changes (from Showmax mobile only Promo Subscription to Showmax Standard package or Showmax mobile only package) will be charged immediately to your Vodacom bill and a subscription credit will be created for any remainder subscription days to be used at a later stage determined by the subscriber. 

5. When a subscriber changes from the Showmax mobile only Promo Subscription to a Showmax Standard package subscription or changes to a Showmax mobile only package only subscription, no additional data will be provisioned or billed for.

6. Any unused and unexpired Showmax viewing data allocated from the Showmax mobile only Promo Subscription can still be used to watch using their Showmax Standard or Showmax mobile only subscriptions until the data is depleted. 

7. A customer can decide to resubscribe to the Showmax mobile only Promo Subscription within the Promo Period only. 

· After the promo period you can only downgrade to a Showmax mobile only subscription for R49 per month. 

5. Former Promo Campaign Subscribers

·         All customers currently enjoying the “Zero Bucks Given” promo campaign offer of a Showmax Standard package subscription billed at R49 per month and that ends the 31st of December 2020 who change their subscription to any other package will no longer be eligible for this extended discount payment of R49. The subscription price billed will be that of the new subscription package selected. 

6. Technical Parameters for Showmax mobile only

(1)   The Showmax mobile only Promo Subscription are subject to the following product features, that are unlike that of the Showmax standard package subscription:

(i)   Only 1 device can be registered;

(ii)  Only 1 concurrent stream only can be viewed;

(iii) Playback is on mobile only devices only;

(iv) Standard Definition (SD) quality streams only;

(v)  Casting and Airplay is disabled, but downloads of Showmax Content is enabled.

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