RED VIP Price Plans

General Terms & Conditions

  1. The following Terms and Conditions apply to the Vodacom RED VIP price plans. These Terms and Conditions should be read in conjunction with the standard Terms and Conditions outlined in the Vodacom Contract airtime agreement and the Terms and Conditions Booklet. In cases of conflicting terms, the Vodacom RED VIP plans Terms and Conditions will take precedence.
  2. These Terms and Conditions do not replace any existing agreements or contracts between the customer and Vodacom.
  3. Your subscription to the Service signifies your acceptance of these Terms and Conditions. Vodacom reserves the right to modify the Service(s) as necessary and may periodically expand these Terms and Conditions. You will be bound by all current Terms and Conditions.
  4. The voice allocation included in Vodacom RED VIP price plans is available for use for calls to any local network within South Africa at any time of day.
  5. The voice and SMS services are provided with an unlimited allocation, thus there is no carry over of service rule which applies. However, the Fair Usage Policy (FUP) is reset to zero at the start of each month.
  6. Data allocated in Vodacom RED VIP price plans can be carried over for up to one calendar month after the allocation month. Customers have the option to transfer or roll over unused data when their bundle expires, in accordance with existing business rules. (Please refer to the data transfer Terms & Conditions - https://www.vodacom.co.za/vodacom/terms/data-bundle-transfer-terms-and-conditions).
  7. If you migrate to or from a RED/RED+ or My Red Price Plan that includes limitless voice and/or SMS options, there will be no carry-over of any voice bundles, free minutes, or SMS bundles related to this Price Plan. (Please refer to the data transfer Terms & Conditions - https://www.vodacom.co.za/vodacom/terms/data-bundle-transfer-terms-and-conditions).
  8. When migrating from a Price Plan that includes bundled Voice, SMS, or Data to any other Price Plan, regardless of whether the new Price Plan offers bundled Voice, SMS, or Data, you may forfeit all or part of the accumulated bundles.
  9. Migrations from RED/RED+ or My Red Price Plans with limitless Voice and SMS benefits will not carry over any benefits to the new Vodacom RED VIP Price Plan.
  10. The voice bundles allocated on Vodacom RED VIP price plans can be used in the following scenarios:
  11. Calls from Vodacom to Cell C, MTN, Vodacom, and Telkom Mobile (Any Network, Any Time) within South Africa, including VoLTE (Voice over LTE) and VoWi-Fi (Voice over Wi-Fi/Wi-Fi Calling) calls made using compatible devices.
  12. Calls from Vodacom to landlines and all VAN numbers (VANS 087 numbers, geographic and non-geographic numbers, Vodacom Business).
  13. Bundled voice and unlimited voice offers do not apply to international calls, roaming calls, or VoIP data calls made on compatible devices.
  14. The following calls are included with the unlimited voice offer, except when the dialled B party number is on the exclusion list below, which will not be part of the unlimited voice allocation:
  • Bridge Conference Calls
  • Directory Enquiries / Through Connect portion.
  1. The following categories are excluded from all Vodacom RED VIP Voice/SMS bundles, unless specified otherwise:
  • International calls
  • Premium-rated calls
  • Roaming services
  • Premium-rated IVR
  • Premium-rated Dicon
  • Special Short Codes
  • Video IVR
  • International VAS and Premium services
  • Travel Talk
  • Conference Calls
  • Call Sponsor (sponsored calls are charged at the sponsored party’s prevailing price plan rate)
  1. Vodacom RED VIP price plans with the unlimited voice benefit will be subject to an acceptable usage policy.
  2. Vodacom RED VIP Price Plans with the Unlimited Voice benefit will adhere to an acceptable monthly usage policy. When the threshold of 15,000 minutes is reached, outbound voice calls will be barred until a voice bundle is purchased.. The counter resets at the beginning of each calendar month. Vodacom reserves the right to implement protection measures to safeguard customers’ experiences and the Vodacom network against abuse, ensuring continuous service quality.
  3. Intelligent call routing devices and bulk calling applications are not permitted on these price plans. If the SIM card is used in a fixed location or another device to regularly make calls that abuse the unlimited Voice offer, the service will be suspended immediately.
  4. Vodacom reserves the right to suspend the service in cases of suspected abuse involving non-compliant devices as specified by the regulating body ICASA being used on the Vodacom network.
  5. The unlimited voice offer on selected Vodacom RED VIP Price Plan(s) may not be used for commercial purposes. Any use deemed excessive for private, non-commercial purposes or through mechanisms not intended for personal use will be considered abuse.
  6. Unlimited voice minutes may not be used for any bulk calling service for commercial or business purposes.
  7. Vodacom RED VIP Price Plans with Unlimited voice minutes are not available to WASPs or content providers.
  8. Customers on Vodacom RED VIP price plans will qualify for three or four free Data Sharing SIM cards.
  9. The Data Sharing SIM cards will be activated upon request by the account holder.
  10. The Unlimited SMS option available on Vodacom RED VIP price plans includes both on-net and off-net national SMS.
  11. The following SMS categories are excluded from the unlimited SMS bundle benefit:
  • International
  • Premium-rated
  1. The unlimited SMS allocation will be valid for the duration of the contract and while on any Vodacom RED VIP price plans that include unlimited SMS as part of the standard offer.
  2. Vodacom RED VIP price plans with an unlimited SMS allocation will be subject to an acceptable usage policy.
  3. Vodacom RED VIP price plans will have a Fair Usage Policy applied to the Unlimited SMS feature of 9,000 SMS messages per month. Customers will receive notifications when they have 1,000 SMS messages remaining, and when all 9,000 SMS messages have been used, SMS sending will be blocked until an SMS bundle is purchased. The counter resets at the beginning of each calendar month. Any excessive usage that may impact network operations may be monitored. Vodacom reserves the right to implement measures to protect customers’ experiences and ensure the sustainability of the service.
  4. SMS messages may not be used for any bulk SMS sending service for commercial or business purposes.
  5. Vodacom RED VIP price plans and SMS bundles are not available to WASPs or content providers and cannot be used for bulk messaging.
  6. If the SIM card is used in a fixed geographic location to regularly send bulk SMS messages to multiple numbers, the service will be suspended immediately.
  7. Vodacom reserves the right to suspend the service in cases of suspected abuse involving non-compliant devices as specified by the regulating body ICASA being used on the Vodacom network.
  8. The unlimited SMS offer on Vodacom RED VIP is intended for reasonable private, non-commercial use. Any usage outside this intent or through mechanisms not designed for personal use will be considered abuse.
  9. Vodacom RED VIP price plans, signed for 24 months, commence on the activation date. You can upgrade or renew in month 22. For enquires or guidelines with regards to early contract termination, you can contact us on 0821958 or visit our contract terms and conditions page (https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions) to get more info.  At the end of the 24-month contractual period, if the customer does not renew or cancel the contract, it will continue a month-to-month basis.

How to Cancel Your Vodacom RED VIP Contract Early:

  • Request an Early Cancellation Quote: Contact Vodacom on 0821958 to request an early cancellation quote or visit our contract terms and conditions page (https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions) to get more information with regards to  Vodacom's cancellation process.
  • Review and Approve the Quote: Carefully review the cancellation quote to understand the associated costs. Once you agree with the charges, formally approve the quote.
  • Pay the Premature Cancellation Quoted Amount & Choose a Cancellation Date: Make payment as per the cancellation quote and choose a date for cancellation, following the 30-day notice period,  which begins after your official approval of the cancellation quote.
  1. Vodacom RED VIP price plans activated mid-month will have their associated bundle allocations (Voice, SMS, and Data), as well as the monthly subscription fee, prorated for that month based on the day of activation.
  2. Vodacom reserves the right to amend these terms and conditions, and where such changes are material, Vodacom will provide prior written notice.

New Every Year (NEY) Terms & Conditions

Current Trade in process - https://www.vodacom.co.za/vodacom/terms/trade-ins

  1. Eligibility and Frequency: Customers who are flagged as NEY in-store can upgrade their devices every 12 months.
  2. Upgrade Process: Eligible customers on RED 50, 100, or 200GB VIP plans can upgrade in the 13th month of their contract. Their existing 24-month contract is terminated prematurely (Dependent on a recovery amount to be determined by the balance of contract.), and a new 24-month contract begins. In-store trade-ins are required.
  3. Eligible Plans: Only RED 50, 100, and 200GB VIP plans qualify for NEY trade-ins.
  4. Trade-In Process: Customers can return their current device to a Vodacom store. The trade-in value is determined by the device's condition. Sales agents provide a detailed quote, which customers must accept before proceeding with the order.
  5. Keep My Device: Customers can keep their current device. However, they will need to pay off the remaining balance on their current device contract and pay for the device associated with the new contract. The sales agents will provide a detailed quote which customers must accept before proceeding with the order.
  6. Device Diagnostic: An in-store diagnostic tool assesses the trade-in device's condition and recommends a trade-in amount based on the assessment and current guidelines.
  7. Service Availability: NEY is available when signing a new contract or upgrading to a RED 50, 100, or 200GB VIP plan.
  8. Cancellation: Cancelling your contract on any of the RED 50, 100 and 200GB forfeits your right to qualify for NEY.
  9. Account Status: Your account must be in good standing (no hard/soft locks or missed payments) to upgrade.
  10. Plan Changes: Switching to a non-RED 50, 100, or 200GB VIP plan cancels NEY and prevents future NEY upgrades. Customers can change within the VIP Tariffs.
  11. Eligibility for Existing Customers: Platinum customers on eligible plans are eligible for NEY.
  12. Vodacom's Right to Amend: Vodacom reserves the right to modify these terms and conditions. Significant changes will be communicated in writing.

Roaming Services Terms & Conditions

Current Roaming Travel Bundle Terms & Conditions - https://www.vodacom.co.za/vodacom/shopping/v/data-travel-bundles

  1. The RED VIP 50, 100 and 200GB Tariffs include a 1GB travel bundle that's valid for 7 days. Additionally, RED VIP customers will receive a R99 discount on their data or integrated roaming/travel bundles. This only applied to RED VIP customers with an active roaming/travel bundle.

Fixed Access Wireless (FWA) discount Terms & Conditions

Current Home Internet Terms & Conditions - https://www.vodacom.co.za/vodacom/terms/home-internet-contract

  1. The discount on FWA lines will only apply to existing customers who activate a new RED VIP 50, 100, or 200GB tariff and have an active FWA line.
  2. The discount on FWA lines will only apply to existing customers who upgrade to a new RED VIP 50, 100, or 200GB tariff and have an active FWA line.
  3. If a customer on any of the RED VIP 50, 100, or 200GB tariffs has multiple FWA lines, the discount will only be applied to the least expensive FWA line.
  4. The discount will be applied only to the FWA line and not to the main bill amount.
  5. If a customer downgrades their main RED VIP tariff to a non-RED VIP tariff, the discount on the FWA line will be removed.