Customers Terms and Conditions

Incoming SMS and First Incoming Call Restriction:

• Upon activation, all incoming SMSs and incoming calls, except for incoming Vodacom network communication, will be disabled until the customer recharges their account with a minimum of R10 airtime or equivalent direct bundle purchase. This restriction applies to all new activating customers from the date of launch.
• Recharging with an amount less than R10 (airtime or direct bundle purchase) will result in the continued barring of incoming SMS and incoming call services until the balance reaches or exceeds R10.
• Customers must understand and agree that incoming SMS reception and incoming calls will only be activated once the recharge amount meets or exceeds R10 (airtime or bundles). This requirement is once off for new customers.
• The customer’s balance will accumulate towards the R10 requirement. This means that if a customer makes multiple purchases less than R10, the total amount will count towards lifting the barring on incoming SMS and incoming call services.

Vodacom-related Communication via SMS:

• Customers will continue to receive all Vodacom Network related SMSs, including welcome messages and notifications, regardless of their wallet balance.

Responsibility for OTPs and Other SMS Services:

• Customers are responsible for receiving One-Time Passwords (OTPs) via SMS for OTT registrations and other services. They must ensure their airtime wallet or bundle balance adheres to the minimum positive balance of R10 once off. This is only applicable to new customers activating on the Vodacom network.

Use of the R10 Balance:

• The minimum R10 balance (airtime or bundle equivalent) once off, is required solely to enable the receiving of SMSs and incoming calls for newly activated customers. This balance will not be utilized to pay for the SMS enablement service.

Compliance with Vodacom Policies:

• Customers are obligated to adhere to all Vodacom policies and guidelines to prevent unauthorized or fraudulent use of Vodacom SIM cards.

Notification of Policy Changes:

• Vodacom reserves the right to adjust these terms and conditions. Customers will receive prior notification of any changes.

Customer Support:

• For inquiries or assistance regarding these terms and conditions, customers can contact Vodacom customer care at 082135 for clear explanations and guidance.

Customer Education

1. Incoming SMS and Call Restriction:

What it means: When you first activate your Vodacom SIM on the Network, you won’t receive SMS messages or incoming calls from non-Vodacom internal communication until you’ve added at least R10 airtime or bought an equivalent bundle.

Why it’s important: This change not only improves our service offerings but also helps minimize spam SMSs and unwanted calls, ensuring we deliver the best value to you, our esteemed customers.

2. Vodacom-related Communication via SMS:

What it means: You’ll still get important messages from Vodacom, like welcome messages and notifications, no matter how much credit you have.

Why it’s important: You won’t miss out on important updates from Vodacom, even if your balance is low, like receiving your new cell phone number from Vodacom.

3. Peer-to-Peer Communication:

What it means: You won’t receive SMS messages from other individual customers (peer-to-peer communication), such as “please call me” requests, until you’ve added at least R10 airtime or bought an equivalent bundle.

Why it’s important: This ensures that you have sufficient balance to stay connected with friends and family.

4. Responsibility for OTPs and Other SMS Services:

What it means: You need to make sure you have enough credit (at least R10) once off to receive things like One-Time Passwords for online registrations as a new customer on the Vodacom network.

Why it’s important: It ensures you can securely access online services that require verification via SMS.

5. Use of the R10 Balance:

What it means: You only need R10 credit to start receiving SMS messages and incoming calls from non-Vodacom internal communication. This money won’t be used up just for enabling these services.

6. Compliance with Vodacom Policies:

What it means: You must follow the rules set by Vodacom to keep your SIM card safe and prevent unauthorized use.

Why it’s important: It helps protect your account and prevents misuse of your SIM card.

7. Notification of Policy Changes:

What it means: If we ever change these rules, we’ll let you know beforehand.

Why it’s important: You will always be informed about any changes that might affect your service.

8. Customer Support:

What it means: If you have any questions about these rules, you can call Vodacom customer service for help.

Why it’s important: We’re here to assist you and make sure you understand everything clearly.

Customer FAQs

1. Why am I not receiving SMS messages and incoming calls from non-Vodacom internal communication?

You might not be receiving SMS messages and incoming calls from non-Vodacom internal communications because, as a new customer activating on the Vodacom network, you need to have at least R10 airtime or equivalent bundle credit once off to enable these services.

2. Can I still receive SMS messages from Vodacom, like notifications and promotions?

Yes, you will continue to receive SMS messages from Vodacom, such as welcome messages and promotional offers, regardless of your balance.

3. What happens if I don’t have enough credit to receive One-Time Passwords (OTPs) for online registrations?

If you don’t have at least R10 credit, you may not receive OTPs for online registrations. It’s essential to ensure you have enough credit (Minimum R10 once off) to access these services.

4. Will the R10 balance be deducted from my account for enabling the receiving of incoming SMS messages and calls?

No, the R10 balance is solely required to activate receiving of incoming non-Vodacom SMS messages and calls. This amount will not be deducted from your account, and it is once off.

5. What should I do if I have questions or need assistance with these terms and conditions?

If you have any questions or need help understanding these terms and conditions, you can contact Vodacom customer care on 082135 for assistance.

6. Can I still use my account balance for other Vodacom services, like making calls or browsing the internet?

Yes, you can use your account balance for any Vodacom services you choose. The R10 balance requirement is only for enabling the receiving of non-Vodacom internal SMS messages and calls.

7. Will I be notified if there are any changes to these terms and conditions?

Yes, Vodacom will inform you in advance of any changes to these terms and conditions, ensuring you stay updated on your service agreement.

8. Will I still receive SMS messages and calls from other Vodacom or Non-Vodacom customers even if I don’t have enough credit?

No, you will not receive SMS messages and calls from other individual Vodacom or Non-Vodacom customers (peer-to-peer communication) until you’ve added at least R10 airtime or bought an equivalent bundle. This ensures you have sufficient balance to stay connected with friends and family.