Standard Terms and Conditions

Vodacom (Pty) Ltd (“Vodacom”) is running the Mascot Run Out Competition for select Vodacom United Rugby matches that will take place in South Africa related to the following participating teams, Vodacom Bulls, DHL Stormers, Emirates Lions and HollywoodBets Sharks (the “Competition”) on Vodacom’s official social media and digital platforms and any third-party partner social media and digital platforms.

These are the Standard Competition Terms and Conditions that apply to the Competition and comprise Part A (which contains the Competition-specific information and terms and conditions) and Part B (which contains general terms and conditions that apply to all competitions). In the event of any conflict, the terms and conditions of Part B prevail.

All Competition participants agree to be bound by the following Terms and Conditions (comprising Part A and Part B).

Part A: Competition-Specific Terms and Conditions

Competition Duration

1. The Competition period/duration is from:
   • Start date: 09h00, 16 September 2024
   • End date: 23h59, 30 June 2025

Competition Prize/s

2. The Competition Prize is: 1 (one) spot for Vodacom customers to have their child (‘Child Mascot’) run the team out onto the field for the match, at the selected game with the South African home team. 
   • Total number of Prizes: 2 (two) run out spot for the match. 2 (two) spots can be won by one entrant/customer.
   • Value of the Prize(s) (per Prize): approximately R 1000 (one thousand rand) (non-exchangeable or refundable as the prize relates to the experience that can be won)
   • Inclusions: 4 (four) stand tickets, 1 (one) T-shirt, 1 (one) white short and a pair of socks, will be provided to each winning customer/their child who runs out with the team.
   • Prize exclusions: All travel related to attending this event. Any expenses of a personal nature related to attending this event. Tekkies / sneakers for the child to run in.

Eligibility

3. The Competition is open to Vodacom customers on a contract, who have been a customer with Vodacom for a tenure of over 24 (twenty-four) months, uninterrupted.
4. The Competition is only open to Vodacom customers who have entered via Vodacom and other third-party social media and digital platforms and completed the competition form.
5. The age of children who can win an opportunity to participate in the Child Mascot run out Competition is restricted to the ages between six (6) and thirteen (13) years old. Vodacom reserves the right to ask for the birth certificates of the winning child and the parent or legal guardians’ identification (or confirmation of the parent/guardian – child relationship) for verification purposes.

Child Mascot Specific Terms and Conditions

6. By entering this Competition, the Vodacom customer entering and participating in this Competition (as the parent or legal guardian of a potential participating Child Mascot) accepts the terms and conditions of this Competition and accepts the application of such terms and conditions to their child who they wish to enter to participate as a Child Mascot.
7. By accepting the Prize, and by virtue of the nature of the Prize, the parent or legal guardian agrees (on behalf of their child) that the image of the child will be displayed on multiple media, social and digital platforms in relation to the event and that there will be no compensation related to the child and/or parent / legal guardian for the usage of the image of the child.
8. The child and his/her parent or legal guardian will be required to meet at a specific time and venue on match day. All details will be provided by Vodacom. Should the child and his/her parent or legal guardian not be able to be at the stadium at this time, the Prize will be forfeited.
9. The child will run out with the Vodacom Bulls team onto the field as a Child Mascot and will accompany and run out with the captain or the Mascot, by holding the Captains’ or the Mascots hand. By entering this Competition, the Vodacom customer accepts and consents to all activities and requirements reasonably necessary for the Child Mascot to run out with a team.
10. Vodacom or its Agent retains the discretion to decide with which of the participating teams the Child Mascot will run out with, and their decision is final. If the parent or legal guardian does not agree with that decision, the prize will be forfeited.
11. Vodacom or its Agent will communicate all other practical requirements applicable to the day of the event to the parents or legal guardian (e.g., collection of the child after the run out), which the parents or legal guardian agree to follow by accepting these terms and conditions.
12. The child will be provided with a shirt, shorts, and a pair of socks, that he /she is required to wear during the run out. The parents or legal guardian must supply the child with tekkies / sneakers for the child to run out in.
13. The parent or legal guardian that accompany the child will be required to sign a Vodacom indemnity form prior to the event taking place. Should the parent or legal guardian fail to provide Vodacom with a signed indemnity form, the Prize will be forfeited. The Vodacom indemnity form shall be provided 3 (three) days prior to the event.
14. By entering this Competition, and/or by signing the required indemnity form, the Vodacom Customer/entrant warrants their authority to sign any such indemnity and warrants that he/she is the parent or legal guardian of the child.
15. Vodacom, or its Agents, retains the sole discretion - should there be any reason whatsoever that the child cannot or should not run out with the participating teams - to not let the child run out with the team (for example, due to any misbehaviour or anxiety or if it is deemed not to be in the child’s best interest). Vodacom or its Agent will not be liable for any replacement prize in this event.
16. Vodacom are bound by all rules and regulations that are determined by SA Rugby, United Rugby Championship, Glasgow Warriors, Blue Bulls Company related to this fixture. These rules will apply to all the child, parent, legal guardian or other chaperones/attendees (attending with the child and his/her parent or legal guardian who will be attending which will be communicated by Vodacom to the parties.

Valid Entry

17. The Competition is only open to Vodacom customers who have entered via Vodacom and other third-party social media and digital platforms and completed the competition form.
18. Qualifying entrants must complete all the required information on the Competition entry form, which can be found via Vodacom’s various social media platforms during the period this Competition is running.
19. Responses directly or via direct messages on any of the social media platforms will not be considered as a valid entry.
20. Only correct answers or sequence of answers will be accepted.
21. Participants are allowed to enter only once.

Prize draw

22. The winners of the Prize will be randomly selected from all eligible entries who meet all the requirements set out in these Terms and Conditions.
23. The verified winners will be notified within (2) two days after he/she has been selected.

Prize Delivery

If no specific delivery methods are stipulated, the general provisions of Part B, in clauses 23 to 34 below, will apply.

Part B: General Competition Terms and Conditions

In addition to the Specific Competition Terms and Conditions outlined in Part A above, the following General Terms and Conditions apply to the Competition.

Duration

1. The duration of the Competition (as stipulated in Part A above) may be extended or curtailed at the discretion of Vodacom.

Prize

2. Vodacom has the right to change the type and quantity of prize/s (described in Part A above) or to substitute it at their discretion, and Vodacom has the right to determine the value of the Prize/s.

Eligibility

3. Only entries received during the Competition period (as stipulated in clause 1 in Part A above) above will qualify as potential winners.
4. The Competition is only open to natural persons. Entries received from business accounts held by legal persons (amongst other Corporates and SMEs, etc.) are excluded from participating and winning in the Competition.
5. Any participant under the age of 18 shall present their parent/guardian’s written consent to enter the Competition at Vodacom’s request.
6. Only entrants who are using SIM cards that have been RICA registered are eligible to win the Competition. Each owner of a SIM card(s) is responsible for complying with South African law by RICA registering their SIM cards.
7. Unless otherwise stipulated in Part A, employees, directors and agents of Vodacom and all participating stores, their immediate families, life partners, business partners and associates, and any person directly involved with the sponsoring, devising, production, management, or marketing of this Competition are not eligible to participate in this Competition.
8. Participants must reside in South Africa and be in possession of a valid South African identity document or permanent residence permit or temporary residence permit valid for a period exceeding 3 (three) months for the Republic of South Africa and valid for the Competition duration.
9. Participants are only eligible if they have not won a Vodacom competition during 6 (six) months preceding this Competition. The 6 (six) months calculation will start from the date that Vodacom fulfilled the Prize in the preceding Competition.
10. In the event that the user of the mobile phone (i.e., the participant in the Competition) is not the person that is responsible for payment of the participating mobile phone account/ charges, then the Prize will be awarded to the person that is responsible for payment of the participating mobile phone account/ charges.

Valid Entry

11. Unless otherwise stipulated in or required by the entry requirements in Part A, there are no additional charges for participating in the Competition. In respect of online entries, standard data costs may apply to uploading a valid entry online, as may be applicable. Standard data costs apply as per the user’s Service Provider and existing price plan for data usage and are subject to the applicable Terms and Conditions of that service.
12. Vodacom shall not be liable for any costs incurred by the winners for entering the Competition or claiming any prizes. 
13. Data transfer speeds are not guaranteed and are dependent on network availability and utilisation.

Winner Validation

14. All the information provided or related to this Competition shall be managed, captured, and approved by Vodacom.
15. Vodacom will share personal details of the respective winners, such as name and contact number, with a Vodacom-approved third-party agency, Openfield Marketing, who will notify the respective winners that they have won in the Competition, and by participating in the Competition, participants agree to and accept such disclosure as is necessary to effect Prize fulfilment.
16. Vodacom and Openfield Marketing will use reasonable efforts to contact the winners via direct messaging on their social media profile, email, or telephonically as may be applicable on the contact details provided by the participants to participate in the Competition.
17. Vodacom and Openfield Marketing shall attempt to contact the winners for a period of 2 (two) normal working weekdays after their names have been drawn and verified as winners. The winners will be contacted during normal working hours, between 8 (eight) in the morning and 5 (five) in the afternoon. Winners will be advised of arrangements in respect of Prizes at the time of contacting the selected winners.
18. Should a participant not be available on the contact details provided during the timeframe stipulated above or rejects, forfeit, or decline acceptance of the Prize, that person’s right to the Prize will be deemed to have been waived, and the Prize will be forfeited. Vodacom reserves the right to then award the Prize to the next randomly drawn participant.
19. The claim for any Prize will be subject to security and validation, and Vodacom reserves the right to withhold any Prize until it is satisfied that the claim by a particular winner is valid. The selected winners must be able to identify themselves, in a manner determined by Vodacom, as the qualifying entrants to the Competition and have to comply with the required validation procedure, determined by Vodacom, in order to claim any Prizes, failing which such winner will forfeit the Prize and the Prize will be awarded to the next selected qualifying entrant.
20. Notwithstanding the fact that the Prizes vest in the winners immediately upon the determination of the results, in the event that the required documentation from a particular winner has not been received at the agreed cut-off date communicated to the winner, or no effort is made on the part of any of the winners to make special arrangements to meet the deadline set by Vodacom, such Prize will be forfeited. Vodacom then reserves the right to award the Prize to the finalist that is next in line.
21. The winners’ name and location may be displayed on www.vodacom.co.za/competition_winners after a period of 2 (two) working days subsequent.
22. Vodacom shall request the winner’s/winners (as may be applicable) consent in writing to any further use of his/her image and/or likeness or the image and likeness of their child being used and published by Vodacom in connection with the Competition (other than and in addition to what is contemplated in Part A, clause 7 above) for a period of 12 (twelve) months after he/she has been announced as the winner. The winner may decline the use of his/her image and/or likeness by Vodacom.

Prize Delivery

23. The following general conditions apply to the delivery of Prizes, unless otherwise indicated in Part A above.
24. Vodacom and/or its Agent will determine the mode of Prize delivery at its discretion.
25. In the event of a Prize requiring physical delivery - delivery will take place via courier at dates, times and places agreed to between Openfield and the winner(s). The winner must provide a correct address for delivery. Delivery may only be possible during weekdays (Monday – Friday) between 09h00 – 17h00, and not on Saturdays, Sundays, and public holidays. If the winner is not home for courier or delivery, or the address cannot be found, the winner will be offered one more opportunity to provide an accessible address for delivery and to be available for such delivery; if delivery is still not possible, the Prize will be forfeited.
26. In the event of a Prize requiring physical collection – Vodacom or Openfield Marketing will communicate the address and location where and hours when the Prize can be collected by the winner(s). Neither Vodacom nor Openfield shall be held liable should the winner(s) be unable to collect the Prize. Prize/s must be collected by the winner/s within 10 (ten) working/business days from the announcement and notification of the winners, failing which the Prize will be forfeited.
27. In the event that a Prize can be sent electronically via email, a valid email address must be provided by the winner. If Vodacom or Openfield has sent the email containing the electronic Prize to the email address provided, delivery thereof will be deemed to have taken place. Neither Vodacom nor Openfield will be held liable if delivery to such an email address fails or if the winner is unable to retrieve the email or Prize as sent to such email.
28. In the event of data Prizes, all data Prizes will be allocated to the winners within seven (7) working days after the competition days after the competition winner(s) have been confirmed and the winner(s) details have been confirmed, including the Vodacom MSISDN (cell phone number) that the data must be transferred to.
29. In the event of a cash Prize, the cash Prize will be transferred via EFT (electronic funds transfer) to the winner within seven (7) working days after the competition winner(s) have been confirmed and the winner(s) banking details confirmed by receiving proof of banking details and identification.
30. In the event of a Prize being an award on the VodaPay App, the winner must download the App and register on the App. Vodacom can only transfer money into the VodaPay wallet if the the winner has downloaded the App and registered on it. The cash Prize will be transferred into the winner’s VodaPay wallet within seven (7) working days after confirmation by the winner of their VodaPay details. Should the winner fail to meet the criteria for a period of ten (10) working days, the Prize will be forfeited.
31. Should Vodacom or Openfield not be able to fulfil their obligation in delivering the Prize(s) to the winner(s), for whatsoever reason, including due to lack of accurate information provided by the winner(s) or the winner(s) inability to receive the Prize, the Prize will be forfeited.
32. In order to effect arrangements required for the Prize fulfilment in terms of this Competition, Vodacom will share personal details of the respective winners, such as name and surname, and contact number, with a Vodacom-approved third agency, Openfield Marketing, for distribution of the Prize items, and by participating in the Competition, participants agree to such disclosure as is necessary to effect Prize fulfilment.
33. If a winner cannot accept a Prize for any reason whatsoever, or if Vodacom or Openfield are unable to deliver the Prize (including for the reasons mentioned above), the Prize will be awarded to the next selected entrant.
34. All risks and ownership of the Prizes shall pass to the winners on transfer/delivery thereof, and all of Vodacom’s obligations regarding the Competition and Prizes shall terminate.

Prizes are not transferable and right of admission is reserved

35. No Prize is transferable or exchangeable and may not be redeemed by, transferred, or given to another person.
36. No Prize can be redeemed for cash and may not be sold.
37. Vodacom will not transfer, allocate, or assign a Prize to someone else if requested by the winner.
38. Where a Prize is for a Vodacom event(s) and / or experience(s):
    • it is restricted to the winner(s) of the Prize only - no additional guests will be allowed to enter or have access to the event(s) and / or experience(s), unless specifically stated otherwise;
    • Right of Admission to the event(s) and experience(s) is reserved by Vodacom;
    • Vodacom reserves the right to have a winner (and their partner and / or guest) removed from an event at any time should the behaviour or language of such winner or guest, at the discretion of Vodacom, be considered to constitute harassment or be inappropriate, including behaviour or language that is discriminatory or hateful on grounds such as race, gender, sex, pregnancy, marital status, ethnic or social origin, colour, sexual orientation, age, disability, religion, conscience, belief, culture, language and birth; and
    • Vodacom reserves the right to remove any winners (and their partner and / or guest) from an event at any time should their behaviour be considered to be dangerous to themselves or any other person or contravening any applicable health and safety requirements.

Undertakings, limitation of liability and indemnification

39. Event(s) and/or experience(s), to which Competition Prize relates, may be hosted by third parties (for example, at sport stadia, theatres, convention or other centres owned by other entities) and all winner(s) will comply by the rules and regulations applicable to events held at such premises upon entry of such premises, and as may be stipulated by the owners of such premises.
40. Entry to any events, experiences, and venues in respect of which Vodacom may give away prizes as part of competitions on its platforms, are bound and regulated by specific event or venue-related rules and regulations, which may be determined by event or venue owners or relevant governing bodies. By participating in this competition, Competition Participants:
    • acknowledge and agree that they are bound by such event, experience, or venue rules upon entry to such premises, event or experience;
    • undertake to adhere to and comply with any and all reasonable event, experience, or venue rules and/or regulations; and
    • indemnify Vodacom, its agents, or employees from any liability associated with Competition participants/winners failure to adhere to such rules and regulations and any damages that occur as a result.
41. Vodacom and/or any other person or party associated with the Competition, their associated companies, partners, agents, contractors and sponsors and any of its personnel involved in the Competition, or a related event or experience shall not be liable whatsoever for any loss or damage incurred or suffered (including but not limited to direct or indirect or consequential loss), death or personal injury suffered or sustained arising from either participation in the Competition, from claiming the Prize, or attending an event or experience forming part of the Prize.
42. Vodacom is not liable for any technical failures affecting participation and/or Prize redemption process of the Competition. In addition, neither Vodacom nor its agents shall be responsible for any loss or misdirected entries, including entries that were not received due to any failure of hardware, software, or other computer or technical systems affecting participating in and/or the Prize redemption process of the Competition.
43. Vodacom cannot and will not be held liable should it be impossible for it to deliver the Prize or to fully perform, execute or fulfil the Prize. Should the Prize be linked to a specific fixture, match, event or experience, and should that specific fixture, match, event, or experience be cancelled, interrupted, postponed, or otherwise affected by events or factors outside of Vodacom’s control or at Vodacom’s discretion, Vodacom cannot be held liable for the fulfilment of the Prize or be required to provide an equivalent or replacement Prize.
44. Vodacom, its directors, employees, agents and distributors are not responsible for any misrepresentation (whether written or verbal) in respect of any Prize nor in respect of any warranties, guarantees or undertakings given by any person other than Vodacom itself.

Personal information

45. User data collected via the Competition will not be used for any other purpose than for the execution of the Competition.
46. User data collected via entry for this Competition will be stored for as long as it is legally required to and in accordance with Vodacom’s Privacy Policy, http://www.vodacom.co.za/vodacom/terms/privacy-policy.

Permission to receive marketing information from Vodacom

47. By entering this Competition, you give Vodacom permission to send you marketing or promotional information about their products, services and other Competition.
48. The entrant(s) will be given the option to opt out of receiving this information via the platform from which they receive the information.

General

49. Vodacom customers who are not in good standing with Vodacom, or are involved in any legal process with Vodacom, or are in arrears with their accounts are not eligible for this Competition.
50. Vodacom may be bound by specific event-related rules and regulations that are determined by relevant governing bodies. These rules will be communicated to the competition participant and with which the competition participant agrees to comply.
51. Nothing in these Terms and Conditions is intended to, or must be understood to, unlawfully restrict, limit or avoid any rights or obligations, as the case may be, created for either the participant or the promoter in terms of the Consumer Protection Act, 68 of 2008 (“CPA”).
52. The judges’ decision on any aspect of the Competition, including the allocation of the Prizes, will be final and binding and no correspondence will be entered into.
53. In the event of a dispute in regard to any aspect of the Competition and/or the Terms and Conditions, Vodacom’s decision will be final, and binding, and no correspondence will be entered into.
54. Vodacom may refuse to award a Prize if entry procedures or these Terms and Conditions have not been adhered to or if it detects any irregularities or fraudulent practices.
55. Vodacom is entitled in its entire discretion to reject any participant for any reason and will not be obliged to notify participants that they are rejected.
56. Vodacom and/or any other person or party associated with the Competition, their associated companies, agents, contractors and sponsors and any of its personnel involved in the Competition shall not be liable whatsoever for any loss or damage incurred or suffered (including but not limited to direct or indirect or consequential loss), death or personal injury suffered or sustained arising from either participation in the Competition or from claiming the Prize.
57. Vodacom is not liable for any technical failures affecting participation and/or Prize redemption process of the Competition. In addition, neither Vodacom nor its agents shall be responsible for any loss or misdirected entries, including entries that were not received due to any failure of hardware, software, or other computer or technical systems affecting participating in and/or the Prize redemption process of the Competition.
58. Vodacom cannot and will not be held liable should it be impossible for it to deliver the Prize or to fully perform, execute or fulfil the Prize. Should the Prize be linked to a specific fixture, match or event, and should that specific fixture, match or event be cancelled, interrupted, postponed, or otherwise affected by events or factors outside of Vodacom’s control, Vodacom cannot be held liable for the fulfilment of the Prize or be required to provide an equivalent or replacement Prize.
59. Vodacom, its directors, employees, agents and distributors are not responsible for any misrepresentation (whether written or verbal) in respect of any Prize nor in respect of any warranties, guarantees or undertakings given by any person other than Vodacom itself.
60. If Vodacom is required by law to alter or cancel any aspect of the Competition or to terminate it as a result of changes in legislation, or for any reason whatsoever, it will have the right to terminate the Competition being offered, with immediate effect and without notice. In such event, all entrants waive any rights they may have against Vodacom and its associated companies, agents, contractors and/or sponsors.
61. All information relating to the Competition which is published on any marketing material will form part of these Terms and Conditions. In the event of any conflict between such marketing material and these Terms and Conditions, these Terms and Conditions shall prevail.
62. The Competition is also subject to and must be read in conjunction with, Vodacom’s existing terms and conditions applicable to its website and mobile site, respectively: https://www.vodacom.co.za/vodacom/terms/website-terms-and-conditions