Terms and Conditions
General
The Vodacom Fibre Broadband standard terms and conditions are applicable to these terms and conditions unless explicitly mentioned within the Vodacom Fibre Broadband Integrated Contracts terms and conditions. These standard terms and conditions are available at https://myvodacom.secure.vodacom.co.za/vodacom/terms/fibre/vodacom-fibre
The Vodacom Fibre Broadband Integrated Contracts price plans will be available on Vodacom self-build, Openserve and Vumatel (trenched and aerial) networks only.
Provision of Services
After signature of the Vodacom Fibre Broadband Integrated Contract, an installation date of the Vodacom Fibre Broadband service will be provided to you.
After installation of the Vodacom Fibre Broadband service you will receive a 24 (twenty four) month Vodacom Fibre Broadband Contract with mandatory value added services (VAS) and/or equipment.
You will be allocated with a new Vodacom Fibre Fixed voice number, you will not be allowed to port an existing fixed voice number to the Vodacom Fibre Broadband Integrated Contract.
You will not be allowed to delete the mandatory VAS and/or equipment provided with the Vodacom Fibre Broadband Integrated Contract price plan.
You will be allowed to purchase additional VAS for the Vodacom Fibre Broadband Integrated Contract only once the Vodacom Fibre Broadband Integrated Contract has been activated, i.e. upon installation of the Vodacom Fibre Broadband service.
Migrations
On the Vodacom Fibre Broadband Integrated Contract price plan, you will be allowed to migrate to a higher Vodacom Fibre Broadband price plan. The migration is only applicable to the Vodacom Fibre component (data and line speed only) of the Vodacom Fibre Broadband Integrated Contract.
If you migrate to a higher Vodacom Fibre Broadband price plan you will carry over the discount associated with the initial Vodacom Fibre Broadband Integrated Contract.
You will not be liable for the standard migration fee when you migrate to a higher Vodacom Fibre Broadband price plan.
You will not be allowed to migrate to a lower Vodacom Fibre Broadband price plan.
You will not be allowed to migrate to any other Vodacom Fibre Broadband price plan. If you want to cancel the Vodacom Fibre Broadband Integrated Contract, and thereby cancel the mandatory VAS and/or equipment, the existing cancellation rules will apply. The existing cancellation rules are available at https://myvodacom.secure.vodacom.co.za/vodacom/terms/fibre/vodacom-fibre
