Vodacom Fibre Interim LTE Access

Standard Terms and Conditions

1. The Vodacom Fibre Interim LTE Access price plan will be available to customers on Vodacom Fibre self-build and Bitstream fibre networks. 

2. The Vodacom Fibre Interim LTE Access price plan will only be available where the Fibre build will not be completed within thirty (30) days from the time the Vodacom Fibre Broadband order has been approved.

3. The Vodacom Fibre Interim LTE Access will not be sold as a standalone product, you must have an approved Vodacom Fibre Broadband price plan to qualify for the Interim LTE Access. 

4. You may not resell the Vodacom Fibre Interim LTE Access or use the Vodacom Fibre Interim LTE Access for any commercial activities or where the service is on sold to other users.

5. The Vodacom Fibre Interim Access price plan will be available to 24 month, 12 month and month-to-month Vodacom Fibre Broadband customers.

6. The Vodacom Fibre Interim LTE Access will only be provided in Vodacom self-build and Bitstream fibre networks where sufficient LTE coverage has been confirmed. 

7. You can order the Vodacom Fibre Interim LTE Access price plan as part of the initial Vodacom Fibre Broadband order or thereafter subject to condition 2. 

8. The Vodacom Fibre Interim LTE Access will only be available as a month-to-month price plan. 

9. If you are an existing Vodacom Fibre Broadband customer you will not be eligible to apply for the Vodacom Fibre Interim Access price plan. (where fibre is already available at the requested address).

10. If you are an existing Vodacom Fibre Broadband customer you will be eligible to apply for the Vodacom Fibre Interim LTE Access price plan provided fibre has NOT been installed at the requested address and meets the qualifying criteria. 

11. You will not be allowed to purchases any additional value added services on the Vodacom Fibre Interim LTE Access price plan. 

12. You will be allowed to purchase additional once-off LTE Data Top Up Bundles, bundles can be purchased by contacting 082 1904. 

Charges 

13. If you apply for the Vodacom Fibre Mobile Back-up service as part of your Vodacom Fibre Broadband price plan you will receive a new USB modem issued with the Vodacom Fibre Interim LTE Access price plan.  

14. If you do not request the Vodacom Fibre Mobile Back-up service as part of your Vodacom Fibre Broadband service you will be issued with refurbished USB modem as part of the Vodacom Fibre Interim LTE Access price plan. 

15. The refurbished modem will be collected by a Vodacom approved partner after the Vodacom Fibre is installed.  

16. You will be liable for the cost of the refurbished modem that is damaged or not returned within thirty (30) days of the Vodacom Fibre being installed. 

17. Your monthly subscription for the Vodacom Fibre Interim LTE Access will be billed in advance.

18. If you are activated during the month you will be billed a pro-rata of the monthly subscription fee for the Vodacom Fibre Interim LTE Access price plan. 

19. Your first invoice will reflect the charges for the current month and the subscription for the month in advance. 

Roll Over and Transfer of Data Bundle

20. Interim Access bundles is valid for a period of 30 days.

21. The bundle allocated to you shall reset to full allocation on the 1st day of every month.

Roll-over:

22. Vodacom shall provide you with the capability to roll over an unused bundle.

23. You may roll-over the unused bundle within the period starting from the 7th day before the current month end until the last day of that specific month.

24. You acknowledge and agree that an applicable fee shall be charged per roll-over. 

25. The roll-over bundle shall be valid for a period of one month following the roll-over.  

26. In the event where the Top-Up Bundle is purchased, you acknowledge and agrees that:

a. Roll-over shall not be applicable on the Top-Up Bundle. 

b. The Top-Up Bundle shall be consumed first before reverting to the allocated Bundle.

Transfer of data

27. You shall be able to transfer data between like-for-like Services i.e. Interim Access service to Interim Access service.

28. The bundle may be transferred within the period starting from the 7th day before the current month end until the last day of that specific month.

29. The transferred bundle shall be valid for a period of one month following the transfer.

30. Top-Up bundle that is transferred shall retain its initial expiry date.

31. You acknowledge and agree that an applicable fee shall be charged per transfer.

32. You acknowledges and agree that the transfer and roll-over of bundles shall be applicable only on Interim Access service with a Capped Internet Access offering.

Equipment 

33. The following equipment will be delivered to you in order to provide the service, the delivery will be provided free of charge: 

• Router

• USB modem

• SIM card 

34. Vodacom reserves the right to change the equipment used to provide the service from time to time. 

35. The router and USB modem will be preconfigured by Vodacom with the required LTE configurations.

36. You will be required to do a self-install of the preconfigured equipment. 

37. The router, USB modem and SIM supplied for the Vodacom Fibre Interim LTE Access price plan will be reused for the Vodacom Fibre Broadband service.

38. A two-year warranty will apply to all customer equipment provided by Vodacom. 

39. If the equipment supplied for the Vodacom Fibre Interim LTE Access price plan is damaged and falls out of the warranty process you will be liable for the costs of the replacement equipment. 

Migrations 

40. Migrations between the Vodacom Fibre Interim LTE Access price plans will not be allowed, you must ensure that the correct price plan is selected when you apply for the service. 

41. You will not be allowed to migrate from any other Vodacom tariff plans to the Vodacom Fibre Broadband Interim Access price plan.

42. You will not be allowed to migrate from the Vodacom Fibre Interim LTE Access price plan to any other Vodacom tariff plans.

Usage Parameters

43. The usage parameters set out in this document are designed to assist in protecting the Vodacom Network, the Service, Customers and the Internet community as a whole from improper and/or illegal activity over the Internet, to improve service and to improve service offerings.

44. As stipulated in the Acceptable Use Policy, Vodacom reserves the right to monitor usage and apply certain restrictions.

45. Any stated speeds and uninterrupted use of the Service are not guaranteed and actual speeds vary based on the amount of traffic on the internet, content on the particular website, or by the overall performance and configuration of the computer connected to the Service and will likely be lower than the speeds indicated during peak hours.

46. This document is not intended to replace or supersede the Acceptable Use Policy.

47. Some protocols will receive priority over the Vodacom Business network and are seen as business-critical applications.

48. These protocols include:

· HTTP

· HTTPS

· SMTP and POP3

· IMAP

· FTP

· TELNET

·  SSH

49. The following protocols are deemed non-mission critical and shall receive the lowest priority on the Vodacom network:

· Peer-to-Peer

· BitTorrent

· Gaming

Cancellations 

50. The Vodacom Fibre Interim LTE Access price plan will be cancelled immediately when your Vodacom Fibre Broadband service has been installed and activated.

51. You may cancel the Vodacom Fibre Broadband order prior to the installation and activation of the Vodacom Fibre Broadband service.

52. A change in the Fibre build roadmap where Vodacom no longer determines it is feasible to roll-out fibre. You will be notified thirty (30) days in advance regarding the mandatory cancellation where the Vodacom Fibre build roadmap has changed.

53. You can request the cancellation of the Vodacom Fibre Interim LTE Access price plan, subject to a thirty (30) day notification period.

54. You may cancel the Vodacom Fibre Vodacom Fibre Interim LTE Access price plan service without cancelling the existing Vodacom Fibre Broadband order.

Contact
us

tail [Converted]