Vodacom Fibre Broadband on leased Vuma Reach Network Terms and Conditions

NOTICE OF CERTAIN TERMS AND CONDITIONS

THIS AGREEMENT CONTAINS PROVISIONS, WHICH ARE RECORDED IN A SIMILAR FONT TO THIS CLAUSE, AND WHICH PROVISIONS MAY HAVE THE EFFECT OF (I) LIMITING VODACOM’S LIABILITY OR RISK OR THAT OF A THIRD PARTY AND/OR (II) PLACING RISK OR LIABILITY ON THE CUSTOMER AND/OR (III) OBLIGING THE CUSTOMER TO INDEMNIFY VODACOM OR A THIRD PARTY AND/OR (IV) CONSTITUTING A POSITIVE ACKNOWLEDGEMENT BY THE CUSTOMER OF ANY FACT. 

BY MAKING USE OF THE SERVICE(S) AND / OR PRODUCTS, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.

  1. General
  • Vodacom Fibre Broadband on leased Vuma Reach Network Terms and Conditions detailed herein are subject to change from time to time.
  • Vodacom Fibre Broadband on leased Vuma Reach Network Terms and Conditions are to be read in conjunction with the Vodacom Fibre General Terms and Conditions that are available on the following URL: https://www.vodacom.co.za/vodacom/terms/fibre/vodacom-fibre
  • Where there is any conflict between Vodacom Fibre General Terms and Conditions and Vodacom Fibre Broadband on leased Vuma Reach Network, the Vodacom Fibre General Terms and Conditions shall prevail.
  • These Vodacom Fibre Broadband on leased Vuma Reach Network Terms and Conditions detailed herein are also to be read in conjunction with Vumatel Terms and Conditions that are available at the following URL: https://cdn.vumatel.co.za/files/VUMA-Installations-Terms-Conditions.pdf.
  • For purposes of these terms and conditions:
  • “Vumatel” means Vumatel (Pty) Limited, Registration number 2014/138808/07, a private company incorporated in terms of the laws of the Republic of South Africa.
  • “Vuma Reach Network” has the same meaning as defined in the Vumatel terms and conditions.
  • If there is a conflict between the operation and/or interpretation of the Vodacom Fibre General Terms and Conditions, these Vodacom Fibre Broadband on leased Vuma Reach Network Terms and Conditions and the Vumatel Terms and Conditions, the latter terms and conditions shall be applicable.
  1. Provision of Services
  • Vodacom Fibre Broadband service is available as a prepaid plan on Vuma Reach Network.
  • The Vodacom Fibre Broadband service is only available in selected areas and subject to Vumatel verifying the coverage details when an order is placed on the Vodacom prepaid portal.
  • The Vodacom Fibre Broadband service is available as a 30-Day Access (Once-Off) or Monthly Recurring Access service.
  • A customer will be permitted to purchase a maximum of 6 (six), 30-Day Access service at any point in time.
  • Vodacom does not warrant the accuracy of the Vuma Reach Network provider’s fibre coverage at a specific location therefore the provision of services will be subject to Vumatel verifying the coverage details when an order is placed with Vodacom.
  • The Vodacom Fibre Broadband uncapped price plans on Vuma Reach Network are available as asymmetrical bandwidths.
  1. Payment
  • The Vodacom Fibre Broadband service on Vuma Reach Network will be activated to a customer once a full payment has been received by Vodacom.
  • A customer’s service shall become immediately available upon the successful purchase of their 30-Day Access service or Monthly Recurring Access service.
  • For first time purchases, either of the services will only be activated once the customer’s WIFI enabled ONT has been successfully installed by Vumatel.
  • Once a customer has purchased either of the services and they are activated and become available, the activation period shall operate for the entire duration for which either of the services are contemplated to be available, and the customer shall not be entitled to request either Vodacom or Vumatel to temporarily suspend either of the activation periods for the services.
  • The customer will pay for the 30-Day Access and Monthly Recurring Access service upfront for Vodacom Fibre Broadband service on leased Vuma Reach Network.
  • A customer may pay for the Vodacom Fibre Broadband service on Vuma Reach Network via a third-party merchant, which may include but not limited to Payfast or EasyPay, as indicated below:
  • For the 30-Day Access Service, the customer will make the payment using Debit or Credit Card online through Payfast, EasyPay or any other third thirty merchant as advised by Vodacom.
  • For the Monthly Recurring Access service, the customer will make payment using debit or credit card online through Payfast only, unless otherwise advised by Vodacom.
  • A customer that purchases the Monthly Recurring Access service is required to select a debit order date (1st,16th, 21st, 26th), and the payment cycle for the Monthly Recurring Access service shall be calculable from this debit order date.
  • The customer will pay in full for the first access of the service. If the service was activated mid-month, the second payment will be prorated for that month. Starting from the 3rd month, the customer will continue to pay in full.
  1. Installation and Customer Equipment
  • The Vodacom Fibre Broadband service on leased Vuma Reach Network will provide a Wi-Fi enabled Optical Network Terminal (“ONT”) device which shall be installed at the customer’s premises by Vumatel.
  • The Wi-Fi enabled ONT device can connect up to 10 (ten) Wi-Fi enabled devices simultaneously at any given time.
  • The Wi-Fi enabled ONT device shall remain the property of Vumatel.
  • The customer may not remove the Wi-Fi enabled ONT device from the current location before and after the expiry of the Vodacom Fibre Broadband Vuma Reach service.
  • After the termination of the service, Vumatel reserves the right to collect the Wi-Fi enabled ONT device from customer, Vodacom is not liable for the collection of the Wi-Fi enabled ONT device.
  1. Fair Usage Policy
  1. Monthly Recurring Access
  • For a customer with Monthly Recurring Access service, if the debit order results in a payment failure, the service will be suspended from midnight of the day of failure.
  • From payment failure to midnight of the day, there will be two subsequent debit order actions to the customer’s account, if both fail, the service will be suspended for a period of 9 (nine) days.
  • If the payment is not received once the 9 (nine) days have concluded, the service will be terminated.
  • After the service is terminated, a customer will need to place a new order via the Vodacom fibre prepaid portal and full payment must be required before the new service is activated.
  • 30 Day Access
  • If a customer with 30 Day Access service fails to make another product access purchase before expiry, the service will continue for the remainder of the current month’s (30-day Access) cycle until midnight.
  • Upon expiry at midnight of the 30th day, the service is suspended, and the customer will be able to purchase a new access from the Vodacom fibre prepaid portal.
  • If a 30 Day Access has not been purchased within 90 (ninety) days, the service will be terminated.
  • After the service is terminated, a customer will need to place a new order via the Vodacom Fibre Prepaid portal and full payment will be required before the new service is activated.
  1. Cancellations
  • Pre-Activation Cancellation
  • A customer who has purchased a Vodacom Fibre Broadband service on leased Vuma Reach Network and is awaiting the installation of the Wi-Fi enabled ONT at their premises may, at their sole discretion, cancel their order for the activation of the Vodacom Fibre service on leased Vuma Reach Network at any time prior to the installation of the Wi-Fi enabled ONT device.
  • Cancellations will be achieved through logging request online on the prepaid platform or by contacting the Vodacom Support team on 082 1904.
  • On approval of the cancellation, the order will be rendered cancelled, and any payment made by the customer will be refunded.
  • Stop Recurring Payments: Mid-Service Cancellation
  • Cancellation of a Vodacom Fibre Broadband service on leased Vuma Reach Network during the term of the service only applies to Monthly Recurring Access services.
  • Customers must inform Vodacom at least 2 (two) weeks before the debit order date for any cancellation/termination request to enable Vodacom to complete processing the cancellation/termination prior to the next payment cycle.
  • The cancellation/termination may be initiated by the customer by request to Vodacom Fibre Business Support Team by logging a fault online on the Prepaid Platform or by calling 082 1904.

    Deactivation of Monthly Recurring Access service will occur on midnight of day immediately preceding the customer’s next recurring card payment.
  1. Support Channels
  • First line of support will be via Vodacom prepaid fibre portal, the customer will be able to log a fault via the portal to the FTTH Business support team.
  • Customer Care on 082 1904 will provide the second line of support by guiding the customer on how to log the faults on the Vodacom prepaid fibre portal.
  1. Sales Channels
  • The customer will be able to place an order online through the Vodacom prepaid fibre portal and with a Vodacom Business and Retail partners.