Terms and Conditions

1.  Vodacom reserves the right to suspend your service in the event that we suspect that you in any way abuse the service or if you use devices that are not compliant with ICASA specifications to access the services.
2. Vodacom reserves the right to amend these terms and conditions and where such change is material Vodacom shall provide you with reasonable prior written notice before implementing such change.
3. The Home Internet 5G data service (the "Service") is available as a Top Up or Contract payment type.

4. The Home Internet 5G Data tariffs are offered in two variations: as SIM-only deal or bundled with a home router.
5. The Service is only available on 24 month and 36 month contracts. These are not available as month-to-month contracts.
6. You will be billed on a monthly basis for the total subscription amount for the Service, including device costs if applicable, as well as any other Value Added Services ("VAS"), bundle purchases or out of bundle usage.
7. After your contract period for the Services has expired, your contract will continue on a month-to-month basis.
8. You may terminate your Service at any time but such early cancellation will be subject to a payment penalty determined by Vodacom (the "Cancellation Fee").
9. Vodacom may charge you up to 75% of the balance of the outstanding Service fees (the "Balance") as the Cancellation Fee. The Balance is determined as follows: the monthly subscription amount times by the remaining months of the contract.
10. Upon early cancellation of the Service, you will also have to pay all outstanding amounts in respect of the Services and/or Apparatus related to the Services in addition to the Cancellation Fee.
11. You may provide notice of cancellation a month in advance of the cancellation by calling our Customer Care on 082 135.
12. If you choose to cancel your Service between the 1st and the 3rd of the month the cancellation will only be effective at the end of that particular month.
13. If you choose to cancel your Service after the 3rd of the month the cancellation will be pended to the end of the following month.
14. You will retain your data allocation until the Service cancellation is effective.
15. You are able to do a SIM-swap while on these tariffs.

Home Internet 5G Devices

16. The Service is only compatible with selected home routers. Therefore, it is not compatible and will not work with mobile phones, dongles and/or MiFi routers.
17. If you select a SIM-only tariff, the SIM will only work with a compatible home router. The responsibility to use a compatible whitelisted home router from Vodacom’s approved list lies solely on the customer.
18. Currently, these are the only routers compatible with these tariffs:

·       Alcatel Linkhub HH72v 35678541

·       Huawei Sharelink B525S-65A

·       Huawei Sharelink B525S-65A

·       Huawei Sharelink B612-233

·       Huawei Sharelink B612-233

·       Huawei Sharelink B612S-25D

·       Huawei Sharelink B612S-25D

·       Huawei Sharelink B618S-22D 86263903

·       Huawei Sharelink 5G CPE PRO2 (H112-373) 86688704

·       Huawei Sharelink B535-932 86041504

·       TP Link MR600 86650104

·       ZTE MF286R 86770904

·       ZTE MF286C1 86097804

·       ZTE Sharelink MC801A 86367104

• Nokia Sharelink Fastmile 5G Gateway (5G-04W-A) 35588010

·       ZTE 5G FWA MC8010A 86062806

19. If you select a SIM-only tariff, Vodacom can offer you to purchase a compatible whitelisted home router outright. If you select this option, any warranty, guarantee, customer support and service and/or education pertaining to this router can and will be offered to you from Vodacom.
20. If you select a SIM-only tariff, but choose to use your own compatible home router then, any warranty, guarantee, customer support and service and/or education pertaining to this router will not be offered to you and/or covered from Vodacom.

Contract Activation & Use

21. This Service is available for activation via the following channels:

• In-store (Retail & Omni-channel)
• Saves Desk (Call Centre)
• Vodacom Online
• Vodacom Direct Sales
• J4U Upgrades
• Retail App

22. This Service is only available for use on the 5G and 4G Vodacom network. You can check the coverage in your area on: https://www.vodacom.co.za/vodacom/coverage-map.
23. When you use the Service, you have to insert the Home Internet 5G SIM card into one of the eligible 5G routers. Please note that the 5G routers are the only applicable routers that the Home Internet 5G SIM cards will allow connectivity onto the Vodacom network on.
24. You are only guaranteed access to the Vodacom network in the specific area that the Service is activated on and access in any other geographic area is not guaranteed.
25. You may change the location in which you access the Service if your new address has sufficient 5G or 4G coverage. If there is no 5G or 4G coverage in your new address then you may have to cancel your Service and incur the Cancellation Fees.
26. Please note that if your new address is only 4G covered, you will connect onto the 4G network at 4G related speeds.

Voice, SMS & MMS Services

27. The Service does not include SMS, MMS and Voice services.
28. You will only be able to receive SMS's as part of the Service.
29. After you have reached the final FUP on the tariff and you have no other active data bundles available, the Service will be hardlocked and your data usage will be suspended. You may use out of bundle data only if you opt into out of bundle charges using the Vodacom portal/app. The out-of-bundle rate is 44c.
30. You may purchase multiple additional data bundles on the Home Internet 5G Service.
31. The following channels will be available for additional data bundle purchases:
    • Vodacom Online (Portal and App)
    • Financial Institutions
    • Vodacom Stores
32. If you purchase additional bundles on the Top Up billing option, the cost of the additional bundles will be deducted from your airtime or credit card.
33. If you purchase additional bundles on the Post-paid billing option, the cost of the additional bundles will be added to your monthly bill.
34. These tariffs are subject to a monthly Fair Usage Policy (as stipulated below). Once you reach the first FUP on the Unlimited Home Internet 5G Service you will be throttled down to lower speeds, until you reach the second FUP, after which your data usage will be hardlocked until the next month.

35. You will receive usage notifications as you approach the FUP of your tariff and when you reach the hardlock limit of the Home Internet 5G Service.
36. If you activate the Home Internet 5G Service in the middle of a calendar month the full availability of unlimited data will apply, however the cost of the contract will be prorated.

Data Transfer

37. You will not be able to transfer data to other customers from the Home Internet 5G Service.

Balance View-throughs

38. You can view your data usage on:
    • Vodacom Online
    • Customer Care systems
    • Tobi

Migrations

39. You can migrate to any other price plan contract option and as a result of this migration you will retain all your data allocation.
40. If you migrate to a lower price plan you will be liable for a downward migration fee.
41. Migrations between Postpaid contracts are effective immediately and all other migrations will be pended until the end of the month and the new price plan will only take effect at the beginning of the next consecutive calendar month.
42. If you migrate to another price plan, your contract period for the Service will remain unchanged.
43. You may not migrate from another data contract to the Service.

Upgrades

44. You may upgrade into or out of the Service

Exclusions

45. You may not use data sharing SIM cards for the Service.
46. The data allocation for the Service cannot be used for roaming.