Vodacom Standard Terms

1. Vodacom reserves the right to suspend your service in the event that we suspect that you in any way abuse the service or if you use devices that are not compliant with ICASA specifications to access the services.
2. Vodacom reserves the right to amend these terms and conditions and where such change is material Vodacom shall provide you with reasonable prior written notice before implementing such change.
3. You may access the Home Internet data service (the "Service") via the Top Up payment type.
4. The Service will only be available on a 24-month or 36-month contract.
5. You will be billed on a monthly basis for the total subscription amount for the Service, including device costs if applicable, as well as any other Value Added Services ("VAS"), bundle purchases or out of bundle usage.
6. After your contract period for the Services has expired, your contract will continue on a month-to-month basis.
7. You may terminate your Service during the initial contract period or the renewal/upgrade period by giving Vodacom at least 20 (twenty) business days’ notice in writing. Early cancellation will be subject to a payment penalty determined by Vodacom (the "Cancellation Fee").  Vodacom may charge you up to 75% of the balance of the outstanding Service fees (the "Balance") as the Cancellation Fee. The Balance is determined as follows: the monthly subscription amount times by the remaining months of the contract.  Upon early cancellation of the Service, you will also have to pay all outstanding amounts in respect of the Services and/or Apparatus related to the Services in addition to the Cancellation Fee. Notwithstanding the above, Vodacom as a result of changing its Uncapped offering to a capped offering will be affording its customers the option to cancel their contract with no Cancellation Fee.  Refer to the Migrations & Cancellations section, for more information.
8. If you choose to cancel your Service between the 1st and the 3rd of the month the cancellation will only be effective at the end of that particular month.  If you choose to cancel your Service after the 3rd of the month, the cancellation will pend to the end of the following month. You will retain your data allocation until the Service cancellation is effective.
9. You are able to do a SIM swap.

Home Internet Contract Devices

10. As part of the Service, Vodacom will offer you one of the following routers:
    • Huawei B535
    • Alcatel HH72V
    • Nokia Sharelink Fastmile 5G Gateway (5G-04W-A) 35588010
11. The Service's SIM will only work in the Vodacom issued router or a Vodacom approved home router. You can check the list of approved home routers here: Home Internet Approved Routers | Vodacom.
12. The Service will not be offered to you as a SIM only contract.

Contract Activation and Use

13. You can only activate the Service if your location has sufficient LTE coverage and capacity. You can check the LTE coverage in your area on: Home Internet (vodacom.co.za)
14. When you use the Service, you have to insert a SIM card into the Huawei B535 / Alcatel HH72V router/ Nokia Sharelink Fastmile 5G Gateway (5G-04W-A) 35588010 router. Please note that the Huawei B535, Alcatel HH72V router and Nokia Sharelink Fastmile 5G Gateway (5G-04W-A) 35588010 are the devices that are bundled together with the Service.
15. You are only guaranteed access to the Vodacom network in the specific area that the Service is activated on and access in any other geographic will not be allowed.
16. You may change the location in which you access the Service if your new address has sufficient LTE coverage and capacity. If your new address does not have sufficient LTE coverage and capacity, then you could cancel your Service and incur the Cancellation Fees.
17. If you activate the Home Internet LTE service in the middle of a calendar month, the full monthly fair usage policy (FUP) will apply. The monthly FUP Data allocation cannot be carried over to another month.
18. There is an FUP (Fair Usage Policy) applicable on all Home Internet data plans and speed limiting applies when customers reach their respective FUP (each price plan has a respective FUP value and speed limiting).
19. Effective from the 15 March 2023, all new and existing Home Internet customers will be subject to a hard lock. This would mean that once the Soft Lock and Hard Lock FUPs have been reached, as per your respective price plan, data usage will no longer continue. In order to continue data usage, you would need to purchase a 100GB or 200GB bundle.
20. The Service has the following download and upload speeds before and after the FUP is applicable:

Soft Lock FUPs effective until 15 March 2023:

Soft and Hard Lock FUPs effective from 15 March 2023:

Please note that speeds mentioned above are not guaranteed by Vodacom.

Order of consumption, validity and out of bundle

21. The Service's data allocations will only be valid for 30 days, or up until the end of the calendar month of data allocation. Therefore, if data is allocated to you on the 1st of July; your data is valid up until and including the 31st of July 23:59.  The customer will start every month with a new data allocation according to their respective FUP.
22. The Service will first use the data with the earliest expiry date including data that has been carried over and/or data from data bundles purchased.
23. If after you have used your Soft Lock FUP and Hard Lock FUP, you purchase a data bundle, you will forfeit all your unused data from that purchased data bundle at the time of that specific data bundle’s expiry.
24. After the respective Soft Lock and Hard Lock FUPs data from the Service is depleted and you have no other active data bundles, the Service will no longer continue.
25. There is no out-of-bundle data rate that is applicable on the Home Internet data plans.

Voice, MMS & SMS services

26. The Service does not include MMS, Voice services and outgoing SMS.  Incoming SMS is allowed. 

Additional Bundles

27. You may purchase multiple additional data bundles for the Service.
28. If you purchase additional bundles on the Top Up billing option, the cost of the additional bundles will be deducted from your airtime.  If you have no airtime balance, you will not be able to purchase bundles.

Usage Notifications and Data Transfer

29. You will receive your data usage notifications via the Vodacom online channels or on any number you provide to Vodacom other than the number linked to the Service.
30. Due to the nature of the price plans, you will not be able to transfer data from the respective monthly FUP data allocations.
31. You can transfer purchased data bundles (that were purchased over and above the monthly FUP data allocations) to other customers that use the Service. For more information, please visit https://myvodacom.secure.vodacom.co.za/vodacom/terms/data-bundle-transfer-terms-and-conditions
32. Transfer of Ownership is possible but applicable to whether the new location has sufficient LTE coverage and capacity

Balance View throughs

33. You may view your data balance on:
    • Vodacom Online
    • Customer Care channels

Migrations & Cancellations

The following is applicable to all customers who activated their contracts up until 15 March 2023:

34. If you activate your contract on any of the above-mentioned price plans until the 15 March 2023, then Vodacom will afford you the option to migrate or cancel your contract, at no cost to you.
35. If you have activated your contract within the above specified date (before 15 March 2023), you are able to exercise the free migration or cancellation option before 30 April 2023.
36. If you qualify for the free migration or cancellation and would like to migrate or cancel your price plan, you can do this by calling 082 1958.

General:

37. You can migrate to another price plan option within the Home Internet price plans however the new plan's data allocation and terms and conditions will be applicable.
38. You can migrate into the Home Internet price plans from another Home Internet price plan however the new plan's data allocation and terms and conditions will be applicable.
39. If you migrate to a lower price plan you will be liable for a downward migration fee.
40. Migrations on Top Up plans will be pended until the end of the month and the new price plan will only take effect at the beginning of the next consecutive calendar month.
41. If you migrate to another price plan, your contract period for the Service will remain unchanged.
42. You may not migrate from another data or voice contract into this Home Internet data service.

Upgrades

43. You may upgrade into this tariff plan.  This will be on the basis that the location where you are using the Service has sufficient LTE coverage and capacity. 
44. You may upgrade out of the Service.

Exclusions

45. You may not use data sharing SIM cards for the Service.
46. The data allocation for the Service cannot be used for roaming.
47. The customer is liable for any VAS services, bundle purchases or other purchases made over and above their subscription amount.