Terms and Conditions

A prepaid mobile broadband price plan that allows customers to stay connected with affordable data offers.

1. The Prepaid LTE starter pack includes:

• Sim card
• Once-Off data bundle allocation that includes General Data and Night Owl Data

2. The data bundle is pre-provisioned on the enclosed SIM card.
3. The SIM card will automatically be provisioned with the Prepaid LTE price plan.
4. Customers who purchase this Starter Pack will default onto the Prepaid LTE price plan.
5. If the customer’s number gets deactivated, then the customer will forfeit all benefits of the starter pack.
6. To receive your new cell phone number and activate your SIM card found in your starter pack, you must register your SIM card, in terms of the provisions of Section 40 of the Regulation of Interception of Communications and Provision of Communications Related Communications Act, 2002 (RICA).
7. This price plan is only available to Prepaid SIMS excluding Community Service and CST Management SIMS.

8. The following call types will not qualify for R2.09c call rate.

• International roaming.
• Premium rated calls
• SVS calls.
• International calls
• VAS calls
• Fax Out Dial
• All balances will be available via existing balance enquiry:
• *135#, includes Summary, Detailed and Promotional balance checks

Vodacom Home Prepaid LTE Data Bundles

1. Prepaid LTE Bundles are specific to the Prepaid LTE price plan
2. To access the Prepaid LTE bundles, a customer can dial *123# and follow ‘Buy Data’
3. Night Owl data bundles can only be used between midnight 00:00 and 5:00am on any day of the week.
4. Multiple additional once-off Data Bundles may be purchased in addition to the pre-provisioned bundle.
5. Following rules of the order of consumption, data bundles with the shortest expiry date get consumed first.
6. You can extend the validity period of additional bundles you initially purchased (the "Initial Bundles") by purchasing additional bundles of the same size (the "Additional Bundles" before the Initial Bundle has expired. The purchase of the Additional Bundles will result in the validity period being extended and calculated for the date that you purchased the Additional Bundle
7. Data Transfer Rules apply
8. Standard roaming rates apply.

Vodacom Prepaid LTE Voice Bundles

9. Prepaid LTE Voice Bundles will be available to customers that have purchased the Prepaid MBB price plan.
10. Prepaid LTE Voice Bundles can be purchased on the USSD channel *135#, My Vodacom App and Vodapay.
11. Prepaid LTE Voice Bundles can be purchased as either a once-off option, which will be valid for 30 days from and including the day of purchase.
12. Prepaid LTE Voice Bundles can be used for calls to any network operator within the borders of South Africa and do not apply to international calls or international roaming.
13. Prepaid LTE Voice Bundles will be deducted per second during a call, whilst the call remains active.
14. A customer can purchase as many once-off Prepaid LTE Voice Bundles as they would like.
15. If the customer has multiple Prepaid LTE Voice bundles, the bundles with the shortest validity will be consumed first.

Migrations

16. Only customers who have been activated on the Vodacom network from 1 April 2022 will be allowed to migrate/free change into the Prepaid LTE price plan.
17. Customers on the Prepaid LTE Price Plan will forfeit MBB bundles purchased upon migration into a different prepaid price plan.
18. Customers who migrate between the Prepaid LTE price plan and TopUp/Contract will keep their benefits.

Incoming SMS and First Incoming Call Restriction:

19. Upon activation, all incoming SMSs and incoming calls, except for incoming Vodacom network communication, will be disabled until the customer recharges their account with a minimum of R10 airtime or equivalent direct bundle purchase. This restriction applies to all new activating customers from the date of launch.
20. Recharging with an amount less than R10 (airtime or direct bundle purchase) will result in the continued barring of incoming SMS and incoming call services until the balance reaches or exceeds R10.
21. Customers must understand and agree that incoming SMS reception and incoming calls will only be activated once the recharge amount meets or exceeds R10 (airtime or bundles). This requirement is once off for new customers.
22. The customer’s balance will accumulate towards the R10 requirement. This means that if a customer makes multiple purchases less than R10, the total amount will count towards lifting the barring on incoming SMS and incoming call services.

General

23. Vodacom reserves the right to suspend the Service in the event of suspected abuse or fraudulent usage, outside of what is considered reasonable for private, non-commercial use.
24. Vodacom reserves the right to limit the Service in regions or areas where there is limited network capacity (high congestion) in order to maintain consistent quality of service.
25. Vodacom reserves the right to alter or terminate the Service in order to prevent a catastrophic impact on the network.
26. While Vodacom will use its reasonable endeavours to provide the Service, it does not commit to the uninterrupted supply of the Service, due to potential capacity limitations on the network.
27. Vodacom reserves the right to suspend, cancel or convert the Service with reasonable notice.
28. Vodacom reserves the right to change and/ or expand on these terms and conditions and will provide reasonable notice of any material changes prior to such change as and when the circumstances permit.