Overview

1. Vodacom PowerFlex is an exclusive promotional offer available solely through our online platform, granting customers the flexibility to select their desired data package and enjoy unlimited voice calling. Vodacom PowerFlex puts the power in the hands of customers, enabling them to customize their plan to suit their individual needs at any time. To get started, customers must make an initial subscription payment during the sign-up process and cover any associated add-on fees upfront . Subsequently, customers will have to enroll for monthly subscription payments for continued access to Vodacom's PowerFlex services.

Promotional Period

2. This offer will be available from 1st of November 2024 until 30th of April 2025
3. Regardless of the Promotional Period, Vodacom reserve the exclusive right to modify the Promotional Period's duration, either shortening or extending it, or to entirely withdraw the Offer, provided they inform you in advance. Please visit www.vodacom.co.za for any further detail regarding Vodacom PowerFlex
4.  Who Qualifies for Vodacom PowerFlex
   1. Customers are required to successfully complete the registration process on the Vodacom website (vodacom.co.za) in order to be qualify for the Prepaid PowerFlex offer. During the registration process, customers have the option to change their monthly plan.
   2. To join the Vodacom PowerFlex price plan, customers are required to make a successful initial payment as part of the enrolment process.
   3. To activate the Vodacom PowerFlex price plan, customers must undergo successful RICA verification and insert their SIM card into their device.
   4. Vodacom reserves the right to restrict the number of Vodacom PowerFlex price plans to a maximum of three per customer, encompassing factors such as the South African ID number, credit/debit card number, and more.
   5. Existing Prepaid customer will not be allowed to FREE- Change from their existing prepaid price plan into the Vodacom PowerFlex price plan
5.  The Vodacom PowerFlex Offers
   1. 17 GB Anytime Data + Unlimited Any Network Minutes + Unlimited SMS
   2. 22 GB Anytime Data + Unlimited Any Network Minutes + Unlimited SMS
   3. The contract term is Month - to - Month
   4. A customer can only have 1 offer active in a month. Should the data allocation be depleted before month end, the customer can purchase any of the available open market data bundles from our Self-Help channels.
   5. Customers on the Vodacom PowerFlex price plan will have access to all the pre-paid open market voice and data bundles.
6.  Vodacom PowerFlex Price Plan General Terms
   1. The offer will only be available for purchase via the Vodacom website.
   2. This PowerFlex price plan becomes accessible to customers once they have completed the online registration process and made a successful initial payment. Customers will also have to undergo the RICA process and activate their new SIM card first.
   3. The customer's activation date, which includes both their SIM activation and successful RICA verification, will serve as their billing or anniversary date.
   4. The initial subscription payments can only be made via credit card during the sign-up process. Only when the SIM card is inserted into a phone and active on the Vodacom network, will the customer receive their first monthly allocation.
   5. When the customer registers on the Vodacom portal, it constitutes registration for the recurring subscription payments to be automatically deducted from the credit card each month on their billing / anniversary date and the monthly allocations to be allocated on the billing/anniversary date. Should the automatic deduction fail for any reason, the customer will be notified to make a payment via SMS. Note that the monthly allocation will not be allocated until such time a successful payment is received.
   6. Customers have the flexibility to modify their inclusive plan data value at any time using the VodaPay App. It's important to note that the change will only take effect on their upcoming anniversary date, which will also include the updated recurring subscription charge and updated monthly allocation.
   7. Customers can recharge with airtime through any of the current Self-Help channels
   8. Customers have the option to top up with any of the open market voice and data bundles, utilizing either their airtime balance or a credit/debit card.
   9. Unlimited voice minutes can be utilized for standard rate calls on all local networks. However, for international and premium-rated calls, the prevailing rates will apply.
   10. In case the recurring monthly subscription payment via credit card is not successful, a customer will receive a notification explaining the reason for the payment failure via SMS. The message will also include a link for you to make the payment through the VodaPay App. Once your payment is successfully processed, your recurring inclusive value will be reinstated. Furthermore, the date of this new payment will become your updated billing or anniversary date. Note that the monthly allocation will not be allocated until such time a successful payment is received.
   11. Failure to make the payment for the recurring inclusive value will result in the customer not receiving that month's provision of the inclusive value. However, the customer will still maintain their network access. They can continue to stay active on the network by recharging with airtime and purchasing open market data and voice bundles.
7.  Out of Bundle & International usage and charges
   1. When a customer fails to make the payment for the recurring subscription, they will not receive the plan's inclusive value (data, unlimited voice & unlimited SMS). In this situation, they have the option to use their remaining inclusive value, go for out-of-bundle data, voice, and SMS, or purchase recharge airtime.
   2. Usage of premium-rated and international calling (voice), as well as roaming (voice, data, and SMS), will not subtract from the plan's inclusive value. Instead, these services will be billed at the prevailing rates to your recharge airtime , as out-of-bundle charges.

Effective Out of Bundle & International charges

SMS
International SMS - R1,74
Premium Rated SMS - R0,90 - R50,00
Local SMS - R0,52
Voice Calls
General Service Calls - R0,99
Directory Enquiry's - R0,99
Call Forwarding and Shared Calling will not be allowed
Data Out of Bundle
Data Out of Bundle - R0,29

8.  Order of Consumption
   1. Conventional & Standard depletion regulations are in effect
   2. Data will deplete in the following order:
      1. FREE or Promotional data bundle(s) will deplete first.
      2. Purchased ad-hoc once off bundles will deplete next.
      3. Your purchased inclusive recurring value will deplete thereafter.
      4. Your Airtime recharges are next, if loaded.
      5. Data bundle(s) with shortest validity will always deplete first
      6. International roaming, international calling, premium rated services, and event-based billing will not deplete from your inclusive value or bundles. The current rates for these services will apply.
9.  Support
   1. Customer can call 082 17844 for any customer support queries regarding their online order.
   2. Customers can also refer to the FAQs on the Vodacom's website: vodacom.co.za
10.  Mobile Services Validity
    1. The Voice, SMS and Data allocations a customer receives as part of the Vodacom PowerFlex price plan is valid for up to 60 days.
    2. Since the Voice and SMS allocations as part of the PowerFlex offer are unlimited in nature, they are not applicable for rollover and cannot be transferred to another Vodacom network customer.
    3. The Data allocations as part of the PowerFlex offer are eligible for transfer. Customers may transfer data to other eligible Vodacom Prepaid customers. For more information on data transfer: https://www.vodacom.co.za/vodacom/terms/data-bundle-transfer-terms-and-conditions
    4. The Data allocations as part of the PowerFlex offer are eligible for rollover. Therefore, there is an additional 30 day rollover validity period applicable on data allocation only.
11.  SMS Notifications
    1. Customers will receive a delivery notification SMS from RAM once the order has been successfully completed on the Vodacom website.
    2. Customers will receive a Welcome SMS once the SIM is registered on the Network
    3. Customers will receive an SMS notification if they have migrated or upgraded their PowerFlex price plan to a different data allocation
    4. Customers will receive a notification when they cancel their Vodacom PowerFlex price plan services.
    5. Data Usage notifications will be sent to the customer via SMS, which will notify the customer as they deplete their data allocation at 50%, 80% and 100% depletion.
    6. Unlimited Voice and Unlimited SMS notifications will be sent to customers as they utilise the Voice and SMS service in adherence to Vodacom's Fair Usage Policy
    7. Customers will receive notification if they don't comply to the Vodacom Fair Usage Policy.
12.  Vodacom PowerFlex Fair Usage Policy
    1. The Vodacom PowerFlex price plan includes unlimited voice & SMS services, and as a result Vodacom will implement a Fair Usage Policy that will be monitored in real-time.
    2. Vodacom will closely observe instances of potentially irregular consumer usage and conduct, and retains the authority to, at its own complete discretion, discontinue or temporarily halt a customer's access to the unlimited voice & SMS services in the event of unacceptable utilization, which may encompass, but is not restricted to:
       1. Using the service for corporate, business, or commercial use, like
       2. Sim boxing or Sim Farming;
       3. Least cost routing (LCR)
       4. Call centre usage
       5. Pay phone usage
       6. Bulk calling services
       7. Bulk SMS services
       8. Machine to Machine or IOT (Internet of Things) applications
       9. Server hosting
       10. SPAM, Scam and/or Phishing SMSs
    3. Any user which causes reputational damage to Vodacom or any third party or brings Vodacom's brand into disrepute
    4. Any use which amounts to a breach of any other agreement Vodacom may have entered into
    5. Any use which intentionally interferes with Vodacom's rights or the rights of third parties
    6. Any use which degrades Vodacom's network quality or places unreasonable constraint on the Vodacom Network
    7. Any use which intentionally interferes with Vodacom's ability to provide services
    8. Any criminal, illegal, unlawful, or fraudulent act
    9. A customer will be notified when Vodacom has detected usage behaviour in contravention of this Fair Use Policy and failure to comply will result in termination of services
    10. Vodacom Fair Usage Policy for Unlimited Voice services is 15 000 min's
    11. Vodacom Fair Usage Policy for Unlimited SMS is 9000 SMS's
13.  Cancellation
    1. A customer has the freedom to terminate their Vodacom PowerFlex price plan at any moment. Their subscription will expire on the upcoming anniversary date, at which point they will be allowed to purchase any of the open market voice and data bundles via any of the self-help channels i.e. Vodacom Online, the VodaPay App and USSD
14.  Updating of Terms & Conditions
    1. Please refer to Vodacom.co.za for the latest product and service guidelines, as well as periodically updated Terms and Conditions. Any revisions to the rules and/or Terms and Conditions become effective upon their publication on the website or in any other media.
    2. Vodacom retains the prerogative to alter, suspend, or terminate the Offer at its discretion, with no prior notice and without incurring any liability towards the eligible customer or any third party. Vodacom shall not, under any circumstances, be held accountable for any mistakes, delays, outages, or unavailability of the Offer. The eligible customer agrees to indemnify Vodacom against any potential damages or losses incurred due to the possession and utilization of Vodacom network services, as well as any errors, delays, failures, or unavailability of the Offer. For regular updates, notices, and alterations to services, please visit Vodacom.co.za.
15.  Termination/Limitation of Services
    1. Vodacom reserves the right to suspend the Service in the event of suspected abuse or fraudulent usage, outside of what is considered reasonable for private, non-commercial use.
    2. Vodacom reserves the right to limit the Service in regions or areas where there is limited network capacity (high congestion) in order to maintain consistent quality of service.
    3. Vodacom reserves the right to alter or terminate the Service in order to prevent catastrophic impact on the network.
    4. While Vodacom will use its reasonable endeavours to provide the Service, it does not commit to the uninterrupted supply of the Service, due to potential capacity limitations on the network.
    5. Vodacom reserves the right to suspend, cancel or convert the Service with reasonable notice.
    6. Vodacom reserves the right to change and/ or expand on these terms and conditions and will provide reasonable notice of any material changes prior to such change as and when the circumstances permit.