Terms and Conditions:
1 These terms and conditions govern the relationship between you, Vodacom and its affiliates (“Vodacom”) and Amazon. Com Services LLC (“Amazon”) (together “Us” or “We”) regarding the Prime Video Offer including promotional offers and related features (the “Service”). Use of the Service is also governed bythe Privacy Policy which is incorporated herein by reference. These terms and conditions for the Service shall be read together with the Prime Video Terms and Conditions available at: https://www.primevideo.com/help/ref=atv_hp_cnt?nodeId=202095490, together referred to as the (“Terms and Conditions”).
2 The Prime Video Data offer provides you with data to stream or to sync and/or to access the Prime Video application and Prime Video service on www.primevideo.com, (“URL”) when you subscribe to the Service. By subscribing to the Service you agree to the Terms and Conditions.
YOUR ACCEPTANCE OF THESE TERMS AND CONDITIONS:
3 Vodacom and Amazon are the providers of the Service and the Prime Video Offer (set out in paragraphs 5 and 20 below) in its various formats accessible via mobile devices.Please read these Terms and Conditions and thePrivacy Policy carefully before using the Service or submitting information through the Service. By using the Service or submitting information through the Service, you are agreeing to these Terms and Conditions.If you do not agree, please do not use this Service or submit any information through the Service. We reserve the right, at any time, to modify and update these Terms and Conditions from time to time by posting such updated Terms and Conditions on the Vodacom and/or Prime Video website. Any such updates shall apply to you and your use of the Service and by continuing to use the Service, you shall be deemed to have accepted such changes.
General:
4 As a user of the Service, you will subscribe for this Service on a recurring basis, making you a paying user (“Subscribed”). As a Subscribed user, you will be asked to submit personal information to us. We are committed to ensuring responsible practices in the collection, use and disclosure of your personal information in accordance with applicable law and the Privacy Policy incorporated by reference into and form a binding part of these Terms and Conditions. If you do not agree with our Terms and Conditions, please do not provide us with any personal information, and please do not use the Service.
5 By being Subscribed, you agree to the following additional rules upon successful initial registration for the Service:
6 You will be charged the following subscription fees for the Service (including VAT):
25.1 Prime Video (3-month promotional period), R79,00 deal:
25.1.1 R79,00 (including VAT) per month; and
25.1.2 first 90 days, courtesy of Vodacom, thereafter you will automatically be billed R79,00 per month.
25.2 Prime Video Mobile Edition (12 months promotional period R59,00 deal:
25.2.1 R59,00 (including VAT) per month; and
25.2.2 first 12 months courtesy of Vodacom, thereafter you will automatically be billed R59,00 per month; and
25.2.3 3GB Prime Video data. NOTE: 3 GB Prime Video Data is Vodacom Data that may only be used on Prime Video Mobile Edition Service) valid for 30 (thirty) days after activation.
25.3 Prime Video Mobile Edition: R29,00 deal:
25.3.1 R29,00 (including VAT) per month
(together referred to as the “Fee”)
26 If you are a pre-paid or top-up customer:
26.1 the Fee will be deducted from your available airtime balance monthly. You acknowledge that you must have enough airtime available to pay the Fee to continue to use the Service;
26.2 if you fail to pay the Fee in full, Vodacom may at its sole discretion suspend or terminate your subscription to the Service; and
26.3 only one subscription is permitted per mobile number. Vodacom and non-Vodacom (where they are able to do so) users within the Republic of South Africa may subscribe.
26.4 If you are a contract customer, the Fee will be set out in your monthly statement. If you do not pay your monthly Fee, your subscription may be suspended by Vodacom in its discretion.
27 You acknowledge that you will only be able to access the Service once Subscribed.
28 You give us consent to provide you with various messages about / based on your interaction with the Service. These messages will be delivered to you in the form of text messages sent to your mobile device using the mobile number identifying you as the Subscribed user of the Service. These messages include, but are not limited to periodic messages to encourage, or remind you to browse or access the Service:
28.1 messages inviting you to share, voluntarily, data about yourself or your preferences;
28.2 messages inviting you to try alternate versions of the Service based on Vodacom’s knowledge of the device you are using to access the Service;
28.3 confirmation messages relating to your subscribing for, or cancellation of, the Service;
28.4 messages inviting you to rate the Service’s quality and your opinion of your experience of the Service as measured by the metric scale provided; and
28.5 messages relating to the earning, notification and servicing of rewards.
29 You may opt out of the messages above except for the system messages which are mandatory in order for us to correctly administrate your use of the Service. To opt out of the messages, you are advised to make use of the functionality on the Service settings to cancel messages, or alternatively, to send an opt-out message request: SMS STOP To 30881 or dial *135*181.
30 You will not be charged for interactions that you will have with the Service via SMS. Data charges may apply for accessing the Service on the website
31 You accept that the Service’s default language is English.
32 Subscribed users may cancel the Service in entirety at any time via the Service menu. When cancelling the Service, you accept that your old profile and preferences will be retained for a 6 (six) month period and for no longer than 5 years (only if necessary), and in order to facilitate a convenient experience should you choose to re-subscribe at a later stage within the 6 (six) month period.
33 You acknowledge that any subscriptions in error will be billed. For your protection, we ask you to confirm all purchases twice.
34 You acknowledge that we reserve the right to offer the promotional Prime Video data, other Vodacom data, promotions or prizes to you on a discretionary and promotional basis, and this can change at our discretion at any time.
Rewards & Prizes (where applicable):
35 If applicable and to be eligible for rewards from the Service, you acknowledge that you need to have an active subscription for the Service.
36 You acknowledge, understand, and agree that for your subscription to the Service does not guarantee any prizes or rewards from the Service. We shall not have any liability for such loss or damage while using the Service.
37 Where applicable, prizes may not be substituted or transferred. All taxes associated with the receipt or use of any prize is the sole responsibility of the prize recipient. If any legal authority contests the awarding of a prize, we may, in our sole discretion, determine whether to award such a prize.
38 Rewards can only be earned by Vodacom customers. Any non-Vodacom customers will be unable to earn rewards due to their being active on a different network. You acknowledge that this is outside of Vodacom’s control, and you indemnify Vodacom from any inconvenience caused by this.
39 Only the qualifying Vodacom mobile number that is subscribed to the Service, can earn rewards.
1. In the event that you terminate your Vodacom contract, you accept that you forfeit the use of any unused rewards by that point as well as the earning of future rewards from that point.
Promotional Offer:
21 By subscribing to the Service, You agree to be bound by the following additional rules upon successful initial registration for the Service:
21.1 Vodacom reserves the right to terminate or change the Service at any time and for whatsoever reason provided that the on-going subscription for the Service will not be affected.
21.2 For the period from 1 November 2024 to 31 November 2025, if You are an existing or new Pre-paid user, the below Prime Video Mobile Edition promotional terms and conditions will apply:
21.3 Pre-paid users may be eligible to access all the content on the Service for a period of either a 1 (one), 3 (three), 6 (six), or 12 (twelve) months (the “Trial Period”). After the Trial Period, You will be charged a subscription fee of ZAR 59 (fifty nine Rand) per month (incl. VAT) and receive 3GB Prime Video Data (the “Fee”) for the relevant period that You remain subscribed for the Service.
22 For the period from 1 November 2024 to 30 November 2025, if You switch, sign up or upgrade to either the RED Flexi, RED Core post-paid plans, the below Prime Video Mobile Edition promotional terms and conditions will apply:
22.1 RED Flexi post-paid users will be eligible to access all the content on the Service for a period of 12 (twelve) months ("RED Flexi Trial Period"). After the RED Flexi Trial Period, You will be charged a subscription fee of ZAR 29 (twenty-nine Rand) per month (incl. VAT) for the relevant period that You remain subscribed for the Service.
23.1 RED Core post-paid users will be eligible to access all the content on the Service for a period of 12 (twelve) months ("RED Core Trial Period"). After the RED Core Trial Period, You will be charged a subscription fee of ZAR 29 (twenty-nine Rand) per month (incl. VAT) for the relevant period that You remain subscribed for the Service.
(together referred to as the “Trial Periods”)
Qualifying criteria for Promotional Offer:
27.1 must be active on the Vodacom network for a minimum period of 30 (thirty) calendar days prior to the activation date of the Service and/or the Promotional Offer to qualify for the Promotional Offer.
Switch:
Billing:
Termination by Us:
Amazon Support:
Your Obligations and Entitlements:
How to unsubscribe or cancel the Service:
Limitation of Liability:
Additional Terms:
