Terms and Conditions

1. Easy2Own only applies to Prepaid customers who received a campaign SMS from Vodacom
2. Customers can only apply for the offer in store, with a valid SA ID, bank account details, latest valid bank statement and proof of residence.
3. Your provided bank account (main/primary) details will need to align to your details (meaning Vodacom will not use alternative bank details for the affordability checks).
4. Should it happen that your affordability check is unsuccessful, Vodacom will decline your application and you will not be able to take up this offer
5. This is a device only deal, to be paid off as specified.
6. A 20% deposit of the device selling price to be paid in store
7. On activation of the prepaid handset deals, Vodacom will allocate a 1GB bundle valid for thirty days.
8. The remainder of the outstanding device cost will be paid via the monthly debit order process where Vodacom will deduct the monthly device instalment customer’s bank account on an agreed date.
9. An option to close the finance deal before the end date is available by paying the total outstanding balance. When prematurely closing the contract, a quote will be provided of the outstanding balance which can be paid in cash, by credit card or debit card.
10. The prepaid handset finance contract is not transferable to another subscriber.
11. No migration or upgrade will be allowed if the device is not paid off.
12. Port out from Vodacom to another network will be allowed, however:

• You will still be liable for the remainder of the outstanding balance associated to the device and will be debited monthly as per the agreement.
• The 1GB monthly allocation after successful debit order payment will be forfeited.
• The device must be used with a Vodacom SIM

13. In the event that a non-Vodacom sim card in inserted into the device:

• The device will be locked
• You will be liable for the remainder of the outstanding balance associated to the device and will be debited monthly as per the agreement.

14. Vodacom reserves the right to amend these terms and conditions and where such amendment is material, Vodacom will provide you with reasonable prior written notice before implementing any such change.
15. If the debit order is unsuccessful, a 10-day grace period will be provided after the invoice date to make a direct payment into your Vodacom account prior to the device being locked through the DLC application.
16. Post your initial missed debit order payment, Vodacom will initiate another debit order deductions (as per the agreed dates) to recover the missed month’s payment including the current month’s instalment.
17. When device is locked, only the following services will be available:

• Emergency calls,
• Vodacom Call Centre number – 082 135
• Email to Vodacom Customer Care – [email protected]

18. The device will automatically be unlocked soon after payment has been received.
19. In a case where the Vodacom financed device is stolen/lost:

• The device must be blocked/blacklisted by calling the Vodacom call centre.
• Customer will be liable for the remainder of the outstanding balance associated to the device and will be debited monthly as per agreement. This liability also applies to a situation for the device is damaged.

20. In the event of out of box failure, the device must be returned within 7 (seven) calendar days from the date of purchase.
21. Existing Vodacom repairs terms and conditions apply where a device needs to be repaired.
22. The manufacturer device warranty applies as per the manufactures warranty policies.
23. If the Customer requests a cancellation of the Easy2Own plan prior to the end of contract/term date, Vodacom will not refund any money that has been paid and the Customer will be liable for the outstanding amount as agreed on activation of the deal.