By registering or editing your disability, you agree to the following Terms and Conditions:
Vodacom Prepaid and Postpay customers with disabilities may choose to register their disability voluntary
Persons with disabilities are those persons:
Experiencing permanent mobility, cognitive, psychosocial and communication difficulties in performing daily tasks and functions
Whose conditions/disabilities have been diagnosed by a registered Medical Specialist or Health Professional
Persons with various disabilities types may register their disability, for example:
Blind
Partially sighted
Deaf
Hearing impaired
Speech impaired
Physically disabled
Limited hand function
Psychosocial disability
Learning disability
Intellectual disability
Neurological
Elderly/Senior Citizen
To register your disability, you must accept a self-declaration that confirm you are a person with a disability and that your disability has been confirmed by a registered Medical Specialist or Health Professional
Self-Declaration
"I hereby declare that I am a person with a disability as I experience mobility and communication difficulties in performing daily tasks and that it has been diagnosed by a registered Medical Specialist or Health Professional.
The information provided herein is correct and I understand that registering my disability is to receive communication of exclusive deals and promotions. Vodacom (Pty) Ltd reserves the right to amend or terminate special deals and promotions at any time".
"I confirm that I have read, understand and agree with the mentioned guidelines."
Benefits of registering your disability
Receive communication of exclusive deals and promotional campaigns
Access special discounted contract deals available at participating retail stores and online (note: the contract application process applies)
Be included in targeted ad-hoc promotional campaigns
Enable Customer Care channels to provide relevant and targeted customer service
Receive preferential treatment from Customer Service channels:
Email: [email protected]
SMS: 12580 from a Vodacom sim
Call: 08212580 free from a Vodacom sim
Use the #specificneeds on Facebook, Twitter, Linkedin and Instagram to receive priority customer service
To receive priority repair service in store
De-register/cancel your disability status
Select the de-register option when you want to cancel your disability registration
Only subscribers with hearing impairments (deaf, hearing impaired/loss) can apply for the free SMS bundle for the Hearing Impaired product by completing the relevant Application Form (VOD-IMP-FRM-0828). The hearing impaired customer must complete all the sections of the application form and adhere to all the instructions on the form. Should Vodacom deem it necessary to request a copy of the customers Audiology Report, it will have to be submitted accordingly. It is the sole discretion of Vodacom (Pty) Ltd to award the SMS bundles.
Applications will be reviewed and approved should the customer meet all the criteria of the Application Form. The subscriber will receive an SMS to confirm the approval or rejection of their free SMS bundle application. Once the subscriber has received the SMS notification that confirms the approval of their application, they can purchase any SMS bundle size of their choice.
The SMS bundle for the Hearing Impaired offer is available to new and existing Prepaid, TopUp and Contract subscribers.
Allocation of free SMS bundle:
New Top Up and Prepaid subscribers who are approved to have the HI (hearing impaired) attribute and who purchases a new month to month SMS bundle, will receive the prorated month to month SMS bundle as well as the prorated additional free SMS bundle for the HI upon purchase.
Top Up and Prepaid subscribers with an existing month to month SMS Bundle and who have been provisioned with the HI (hearing impaired) service, will receive their additional free HI SMS bundle on the first day of the new month.
The free bundle can be loaded as an ad-hoc or as recurring SMS bundle subscriptions.
The free bundles will apply to all bundle sizes below:
| Bundle Size | Cost per Bundle | In Bundle SMS | Out Bundle SMS | |
|---|---|---|---|---|
| Peak | Off-Peak | |||
| 20 | R10.00 | 50c | 80c | 35c |
| 50 | R25.00 | 50c | 80c | 35c |
| 100 | R33.00 | 33c | 80c | 35c |
| 200 | R45.00 | 22.50c | 80c | 35c |
| 300 | R67.50 | 22.50c | 80c | 35c |
| 500 | R112.50 | 22.50c | 80c | 35c |
| 1000 | R225.00 | 22.50c | 80c | 35c |
| 1500 | R337.50 | 22.50c | 80c | 35c |
| 2000 | R450.00 | 22.50c | 80c | 35c |
Loyalty bundles (Talking points and promotional) do not qualify.
This offer is available to a customer with a valid identity/passport number limited to only one primary MSISDN per ID. Subscribers will not be able to apply for the free SMS bundle on multiple accounts(MSISDNS).
Should a subscriber perform an MSISDN swap, all services must be carried over to the new MSISDN
Order of consumption:
default SMS discount,
SP incentive SMS discounts,
recurring SMS bundles,
once-off bundles.
There is no limit for the number of ad-hoc bundles purchased per day.Subscribers does not qualify if they have not been registered and approved as a hearing impaired customer.Should a subscriber perform a SIM swap, all services must be carried over to the new SIM card.Should the subscriber cancel the tariff plan or port to another network, the additional benefits and extra value will be forfeited.The subscriber will receive no refunds for forfeited bundles values.Qualifying subscribers that convert from Postpaid or Top up to Prepaid must retain the right to qualify for the free SMS bundles and should not be required to re-apply for free SMS bundles.Qualifying subscribers that port to another Vodacom SP (SP Change) must retain the right to qualify for the free SMS bundles and should not be required to re-apply for free SMS bundles.
The free SMS bundle must be retained when a tariff migration (FreeChange) is done.The free SMS bundle must be retained when a subscriber migrates to different SMS recurring bundle. There is no limit for subscribers who wishes to purchase multiple ad-hoc SMS bundles per day; running concurrently with only one recurring bearer level service active at once.No bundle allocation is applicable for roaming activity.
SMS bundles for all recurring Top-Up and Contract subscribers will expire at the last day of each calendar month.MS bundles for all ad-hoc Top-Up and Prepaid customers will expire 30 days after the day of purchase.Should a subscriber perform an MSISDN swap, all services must be carried over to the new MSISDN.
The following Offers that have in Offer SMS bundles shall not qualify/receive free SMS Bundles for the "In Offer SMS Bundles":
iPhone Offers - 100 in Offer SMS bundle
Talk 500 - 100 in Offer SMS bundle
Talk 100 - 200 in Offer SMS bundle
Smart Talk Offers - 100 in Offer SMS bundle
Smart Tariffs - 100; 300; 400 & 800 in Offer SMS bundle.
The following Offers are also excluded from receiving free SMS bundles: Data Messenger, M2M & Remote Surveillance Offers:
Data Messenger
Data Messenger Plus
Data Messenger Lite
M2M Lite
M2M Data
M2M Chip Lite
M2M Chip Data
M2M Chip Extended
M2M Pro
INEWIT 40.
Vodacom (Pty) Ltd reserves the right to amend or terminate the programme at any point in time without any reason.
Upon termination/cancellation of the SMS Bundle for the hearing impaired, the SMS bundle once-off will expire after 30 days and the recurring bundle will expire at the end of the month.
