Your Charges Guide

For more information about our charges - please reach out to our dedicated CIoT Customer Care centre either via the Vodafone Smart App (previously known as the V by Vodafone app)  or on https://v.vodafone.com/za/contact and choose between a LIVE Chat or a Call Back option. Operating hours our Monday - Sunday, 8am - 7pm.

CIoT introduces a range of smart devices that lets you keep track of the things that you care about.

Smart SIM Subscription

30-day or Contract price plans.The Smart SIM connects on a 30-day rolling subscription which automatically renews every 30-days unless cancelled. Your subscription charge will either be:

1. added to your Vodacom mobile bill; or

2. deducted from your recharge airtime; or

3. in respect of non-Vodacom mobile customers, charged to your registered debit/credit card. The first payment will be taken as and when you activate the device and will auto-renew on a 30-day basis thereafter.

Charging. Smart SIM Subscriptions on a 30-day price plan (month-to-month) provide worry-free pricing with a fixed price to connect your devices to the Vodacom network. The rolling 30-day price plans give you the freedom to pause your next month's subscription if you ever want a break, so you only pay when you want to use your devices.

Changing Plans. You are able to move the Smart SIM to a new device of the same type (as detailed in the price plan table above). If you move the Smart SIM to a device of a different price plan type, you may receive a notification that the usage is higher than expected and be asked to change your plan. You can deactivate a plan and then, following the previous plans termination (which shall occur at the end of the 30-day anniversary of the date you subscribed which follows your termination), reactivate the same Smart SIM on a different price plan. If we notify you that excessive usage has been detected failure to change your plan may result in our termination of your Smart SIM subscription.

Out of Country Use. When you are outside of South Africa, you can use your Smart SIM within these territories at no additional cost:

Aland Islands, Austria, Azores, Belgium, Bulgaria, Canaries, Ceuta, Croatia, Republic of Cyprus, Czech Republic, Denmark, DRC, Estonia, Egypt, Finland, France, French Guiana, Germany, Ghana, Gibraltar, Greece, Guadeloupe, Hungary, Iceland, Ireland, Italy, Kenya, Latvia, Lesotho, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Martinique, Mayotte, Melilla, Mozambique, Netherlands, Niger, Nigeria, Norway, Poland, Portugal, Reunion, Romania, Rwanda, Saint Martin, Slovakia, Slovenia, Spain, South Africa, Sweden, Switzerland, Tanzania, Uganda, UK (including Isle of Man and Channel Islands)

The Smart SIM may not operate outside of these territories. In addition, some devices may not support full global roaming due to technical issues. As availability may change from time to time please check with the third party device provider or see Help and Support.

Acceptable Use. All Smart SIM plans have no out of bundle charges and are designed for specific devices to give Smart SIMple pricing with no hidden costs. We retain the right to suspend or terminate your tariff where we have reasonable grounds to believe that for example:

1. you are using a Smart SIM other than for the intended purpose (e.g. you are using the Smart SIM in a device that provides internet browsing functionality); or

2. you have selected a price plan that does not match your actual usage (where your data use exceeds your selected plan expectations as reasonably set by us) For example, if you state in the activation process that your device is a low data demand tracker but in fact the Smart SIM is used in a high data demand camera).

Excessive Usage Notification. You will receive a notification where excessive usage is detected in any given 30-day subscription period. Initial notification will take place via the Vodafone Smart App to inform you where your usage is excessive. You will need to check you are on the correct tariff. Failure to take action may result in our termination of your Smart SIM and require you to set up a new subscription. If you do not have the Vodafone Smart App or have deleted the App you will not receive the first notification prior to suspension or termination. Where termination occurs due to excessive usage you will not be entitled to any credit for the remaining days left of your subscription.

Unauthorised devices. Please note your price plan subscription will remain active and unchanged even if an unauthorised device is detected. The Smart SIM will not work in the device but will work in any other valid device and your subscription will continue to auto-renew until deactivated by you.

General Information

All prices are correct at the time of print and are inclusive of VAT. Where there is a conflict between the pricing information in this Charges Guide and the pricing on the Vodafone Smart App then the pricing information in our Charges Guide will take priority.