Summary of benefits

What you need to know

About this Vodacom Funeral Plan

This benefit is simple. In the event of the death of a covered person, we'll pay out the cover amount to you or your chosen beneficiary or to your estate, if a beneficiary is not selected. The funeral cover will start on the date of the confirmation SMS that will be sent to you on activation of this benefit and lasts as long as you pay your weekly premium.
Your premiums will be renewable weekly. You need to pay your premium every week to stay covered. Your premium is reviewable monthly. This means that your premiums may be revised upwards or downwards depending on the claims, expense and investment experience of Vodacom. We will communicate with you should your premium level change.

Cover Amounts:

The Cover Amount Table stipulates the benefit amount that will be paid out on a successful claim.

Vodacom Cover 4 You:

Main Person Covered:

• Cover Option 1 - R2500
• Cover Option 2 - R5000
• Cover Option 3 - R10000

Partner*:

• Cover Option 1 - No Cover
• Cover Option 2 - No Cover
• Cover Option 3 - No Cover

Children**:

• Cover Option 1 - No Cover
• Cover Option 2 - No Cover
• Cover Option 3 - No Cover

Vodacom Cover 4 You and Your Family:

Main Person Covered:

• Cover Option 1 - R2500
• Cover Option 2 - R5000
• Cover Option 3 - R10000

Partner*:

• Cover Option 1 - R2500
• Cover Option 2 - R5000
• Cover Option 3 - R10000

Children**:

• Cover Option 1 - R1250
• Cover Option 2 - R2500
• Cover Option 3 - R5000

* Partner means the person you are married to (whether by civil, customary, religious, or common law union). A maximum of one Partner is allowed on one policy.

**We will cover up to 5 (five) of your own biological, legally adopted and/or step children up to the age of 21.  

A maximum of 7 (seven) claims will be paid on one policy.

Who qualifies for this policy?

1. You must have a valid South African Identity Document and must be between 18 and 60 years of age to apply for cover.
2. If you are covering your Partner under this policy, your Partner must also be between 18 and 60 years of age at the time of application for cover.
3. The product is only available for Vodacom Prepaid, UChoose and Top Up customers. 
4. If you have chosen the "Cover 4 You" option, only you will be covered under this policy and only one successful claim will be paid on the policy.
5. If you have chosen the "Cover 4 You and Your Family" option we will cover you, one Partner, and up to 5 (five) of your own biological, legally adopted and/ or step children.  A maximum of 7 (seven) successful claims will be paid on the policy.
6. If you leave the Vodacom network or migrate to a Vodacom Contract tariff plan, you and your family's cover will come to an end.

Waiting period

1. A claim waiting period applies to every person covered under this policy, including Partner and children.
   1. There is a 3 (three) month claim waiting period for death as a result of natural causes.  However, if death is as a result of an accident (such as a car accident), we will pay out within the first 3 (three) months after cover has started.  You need to pay your premium every week for a period of 3 (three) months or more to be covered for death from natural causes (such as a heart attack or cancer). 
   2. There is a 24 (twenty-four) month claim waiting period for death due to suicide. 
      1. A new waiting period starts in the following cases:
         1. When you increase your cover (a new waiting period only applies to the added cover).
         2. When you add/change a Partner (a new waiting period only applies to the Partner).
         3. When you cancel your policy or your policy lapses and you wish to sign up again at a later stage.

How this policy works

1. You will only enjoy this benefit if you have successfully registered for a Vodacom Funeral Cover 4 You policy and/or Cover 4 You and Your Family policy using your phone and you have received a confirmation SMS with your policy number.
2.  You can only register for one Cover 4 You policy and one Cover 4 You and Your Family policy.
3. Cover is valid for a period of 1 (one) week from date of first registration and premium collected.  After one week another premium will be due, on the same day as the date of registration. It will be automatically deducted from your Vodacom Recharge account between 00:00 and 05:00.  You need to ensure that you have enough money in your Vodacom Recharge account to pay your weekly premium
4. You will be given a 15 (fifteen) day grace period to pay a premium you may have missed.  In this case, we will automatically deduct 2 (two) weekly premiums when your next premium is due - one premium for the week you missed and one premium to cover you for the following week.  If you miss your premium for a second time, we will deduct 3 (three) weekly premiums when your next premium is due to keep your premiums up to date.  If you miss your premium for 3 (three) consecutive weeks, your policy will lapse and you will no longer be covered.  If you wish to sign up again at a later stage, please note this will be considered a new policy and new terms and conditions will apply, including new waiting periods
5. If you cancel your policy, a premium refund will only be applicable if you have paid in advance for more than 1 (one) week of cover. The premium refund will be calculated on a pro-rata basis
6. The policy will be cancelled upon your death.

When we will not pay

1. We will not pay out a claim for any death as a result of natural causes which occurred during the 3 (three) month waiting period.
2. We will not pay out a claim for any death as a result of deliberate involvement in an illegal act, riot, civil commotion, terrorist attack, or war.
3. During the first 24 (twenty-four) months from start of cover, we will not pay out if death is as a result of suicide.

Adding a beneficiary

In the event of the death of a covered person, we'll pay out the cover amount to you or your chosen beneficiary or to your estate, if a beneficiary is not selected. If you wish to set up or change these details, please dial *135#.

Questions you may have

If you have any questions about your policy, call us on 082 178 00.  You can also visit us at www.vodacom.co.za/insurance for any other information you may need.

Claiming or complaining

For claims

Should you die, your beneficiary will need to call us on 082 178 00 or e-mail us at [email protected]. We'll tell them what documents they'll need to give us so we can settle the claim quickly.

Important claim time limits

We need to be informed of your death within 180 (one-hundred-and-eighty) days of it happening. If we're not informed in time by your beneficiary or estate, the claim could be declined.

Disputed claims

We allow 180 (one-hundred-and-eighty) days from the date of the communication of our decision for your beneficiary or estate to question our decision on a claim.  If we still decline the claim, and they want to start a legal process, they'll have an additional 90 (ninety) days to do so.

For complaints and compliance

We appreciate you as a client, so if at any point you are unhappy with any aspect of our service or your policy, please contact us using the following:

First stop...

...is to give us a chance to resolve the matter.

To ensure our focused

attention, please use the following contact details:

PO Box 3034
Cape Town
8000
Call: 082 178 00
Email:[email protected]
Fax: +27 21 465 3920

Then...

...if complaints about our service don't get resolved to your satisfaction, we're accountable to the

FAIS Ombud.

The contact details are as follows:

Office of the FAIS Ombud

PO Box 74571
Lynnwood Ridge
0040
Call: 0860 324 766
Email:[email protected]
Fax: +27 12 348 3447

Or...

...if complaints about our products don't get resolved to your satisfaction, we're also accountable

to the Long-Term Insurance Ombud.

The contact details are as follows:

Ombudsman for Long-Term Insurance

Private Bag x45
Claremont
7735
Call: 0860 103 236
Email:[email protected]
Fax: +27 21 674 0951

This policy is underwritten by Vodacom Life Assurance company (RF) Limited and administered by

Frank Financial Services (Pty) Ltd, an authorised financial services provider.  Should you purchase this policy, your personal details will be passed to our appointed administrator and other partners to process and service this policy.

Currency and the laws that apply to this policy

This policy is subject to South African law and all payouts will be in rands to a South African bank account. In the event that the law or the interpretation thereof changes, we may change the terms of this policy. We will notify you of any such changes.

Fraudulent claims

If any claim under this policy involves fraud, misrepresentation or false information, such as incorrect age or relationship, your cover will be cancelled. In this case, no claim payouts will be made and no premiums will be refunded. 

R5000 Free Funeral Cover Terms and Conditions

Summary of benefits

What you need to know

About this Vodacom Funeral Cover offering

This benefit's simple. In the event of your death, we'll pay out your Funeral Cover benefit either to your beneficiary or to your estate. To verify the exact amount that you qualify for please call our call centre on 082 178 00.  The funeral benefit is valid from the date of the confirmation SMS that will be sent to you on activation of this benefit.

About the cost of the benefit

Vodacom has negotiated a group life policy with Vodacom Life Assurance Company. We'll pay the monthly premium on your behalf as part of the 24-month Vodacom deal purchased. You will receive the Vodacom Funeral Cover at no additional cost to yourself.

About the requirements to qualify for the benefit

1. You will only enjoy this benefit if you have purchased a qualifying device that includes the Vodacom Funeral Cover benefit and if you have successfully activated this benefit by dialling *135*487#
2. This policy will only cover 1 person for a period of 6 months from date of activation.
3. You must have a valid South African Identity Document and must be between 18 and 60 to be eligible for cover.
4. Only one Vodacom Funeral Cover benefit will be activated against every qualifying device purchased.
5. For this offer, you can only activate one Vodacom Funeral Cover benefit.  If you purchase more than one qualifying device, only one activation will be allowed per person. 
6. We will not pay out if your death is a result of suicide, deliberate involvement in an illegal act, riot, civil commotion, terrorist attack, or war.

Adding a beneficiary

The Vodacom Funeral Cover will pay out into your estate unless you provide us with details of your beneficiary. You can update your beneficiary details by dialing *135*487# 

Questions you may have

You can review your benefit by dialing *135*487#.  If you have any questions on this Vodacom Funeral Cover, call us on 082 178 00.  You can also visit us at www.vodacom.co.za/insurance for any other information you may need.

Claiming or complaining

For claims

Should you die, your beneficiary will need to call us on 082 178 00 or e-mail us at [email protected]. We'll tell them what documents they'll need to give us so we can settle the claim quickly.

Important claim time limits

We need to be informed of your death within 180 (one-hundred-and-eighty) days of it happening. If we're not informed in time by your beneficiary or estate, the claim could be declined.

Disputed claims

We allow 180 (one-hundred-and-eighty) days from the date of the communication of our decision for your beneficiary or estate to question our decision on a claim.  If we still decline the claim, and they want to start a legal process, they'll have an additional 90 (ninety) days to do so.

For complaints and compliance

We appreciate you as a client, so if at any point you are unhappy with any aspect of our service or the benefit offering, please contact us using the following:

First stop 

... is to give us a chance to resolve the matter. To ensure our focused attention, please use the following contact details:

PO Box 3034
Cape Town
8000
Call: 082 178 00
Email: [email protected]
Fax: +27 21 465 3920 

Then 

...if complaints about our service don't get resolved to your satisfaction, we're accountable to the FAIS Ombud. Their contact details are as follows:

Office of the FAIS Ombud

PO Box 74571
Lynnwood Ridge
0040
Call: 0860 324 766
Email: [email protected]
Fax: +27 12 348 3447

Or 

...if complaints about our products don't get resolved to your satisfaction, we're also accountable to the Long-Term Insurance Ombud. Their contact details are as follows:

Ombudsman for Long-Term Insurance

Private Bag x45
Claremont
7735
Call: 0860 103 236
Email: [email protected]
Fax: +27 21 674 0951

Vodacom Life Assurance has appointed FRANK.Net as our administrator.  Should you purchase this benefit, your personal details will be passed to our appointed administrator to process and service this benefit. Please note that your acceptance of this benefit constitutes your consent in this regard.

6 Months Free Cover 4U & Your Family Terms and Conditions

Summary of benefits

What you need to know

About this Vodacom Funeral Cover offering 

This benefit's simple. In the event of your death, your partner's or your children's death, we'll pay out your Funeral Cover benefit either to you, your beneficiary or to your estate. To verify the exact amount that you qualify for please call our call centre on 082 178 00 or refer to the Cover

Amount table below.

The funeral benefit is valid from the date of the confirmation SMS that will be sent to you on activation of this benefit. All policies become effective on the 1st day of the month following the Vodacom contract activation or upgrade. The funeral cover benefit is valid for 6 months from date of activation.

About the cost of the benefit

Vodacom has negotiated a group life policy with Vodacom Life Assurance Company. We'll pay the monthly premium on your behalf as part of the 24-month Vodacom deal purchased. You will receive the Vodacom Funeral Cover at no additional cost to yourself.

Cover Amounts:

The Cover Amount Table stipulates the benefit amount that will be paid out on a successful claim.

Main Person Covered:

•  R5000

Partner*

• R5000

Children**

• R2500

* Partner means the person you are married to (whether by civil, customary, religious, or common law union). A maximum of one Partner is allowed on one policy.

**We will cover up to 5 (five) of your own biological, legally adopted and/or step children up to the age of 21.  
A maximum of 7 (seven) claims will be paid on one policy

About the requirements to qualify for the benefit 

1. You will only enjoy this benefit if you have activated a qualifying Vodacom airtime/data contract that includes the Vodacom Funeral Cover benefit
2. This policy will cover you, one Partner, and up to 5 (five) of your own biological, legally adopted and/ or step children.  A maximum of 7 (seven) successful claims will be paid on the policy.
3. If you leave the Vodacom network or migrate to a Vodacom Contract tariff plan, you and your family's cover will come to an end.
4. You must have a valid South African Identity Document and must be between 18 and 60 to be eligible for cover.
5. You must specify your partner by adding their details via USSD by dialing *135*278#. A claim for your partner will not be processed if you have not specified one.
6. For this offer, you can only activate one Vodacom Funeral Cover 4 You and your Family benefit.  If you activate more than one qualifying contract, only one activation will be allowed per person.
7. We will not pay out if your death is a result of suicide, deliberate involvement in an illegal act, riot, civil commotion, terrorist attack, or war.

Adding a beneficiary 

The Vodacom Funeral Cover will pay out into your estate unless you provide us with details of your beneficiary. You can update your beneficiary details by dialing *135*287# 

Waiting period

• A claim waiting period applies to every person covered under this policy, including Partner and children.

There is a 3 (three) month claim waiting period for death as a result of natural causes. However, if death is as a result of an accident (such as a car accident), we will pay out within the first 3 (three) months after cover has started.

Questions you may have

You can review your benefit by dialing *135*287#.  If you have any questions on this Vodacom Funeral Cover, call us on 082 178 00.  You can also visit us at www.vodacom.co.za/insurance for any other information you may need.

Claiming or complaining 

For claims 

Should you die, your beneficiary will need to call us on 082 178 00 or e-mail us at [email protected]. We'll tell them what documents they'll need to give us so we can settle the claim quickly.

Important claim time limits

We need to be informed of your death within 180 (one-hundred-and-eighty) days of it happening. If we're not informed in time by your beneficiary or estate, the claim could be declined. 

Disputed claims 

We allow 180 (one-hundred-and-eighty) days from the date of the communication of our decision for your beneficiary or estate to question our decision on a claim.  If we still decline the claim, and they want to start a legal process, they'll have an additional 90 (ninety) days to do so.

For complaints and compliance

We appreciate you as a client, so if at any point you are unhappy with any aspect of our service or the benefit offering, please contact us using the following

First stop

...is to give us a chance to resolve the matter. To ensure our focused attention, please use the following contact details:

PO Box 3034
Cape Town
8000
Call: 082 178 00
Email: [email protected]
Fax: +27 21 465 3920

Then 

...if complaints about our service don't get resolved to your satisfaction, we're accountable to the FAIS Ombud. Their contact details are as follows:

Office of the FAIS Ombud 

PO Box 74571
Lynnwood Ridge
0040
Call: 0860 324 766
Email: [email protected]
Fax: +27 12 348 3447

Or 

... if complaints about our products don't get resolved to your satisfaction, we’re also accountable to the Long-Term Insurance Ombud. Their contact details are as follows: 
Ombudsman for Long-Term Insurance 

Private Bag x45
Claremont
7735
Call: 0860 103 236
Email: [email protected]
Fax: +27 21 674 0951

Vodacom Life Assurance has appointed FRANK.Net as our administrator.  Should you purchase this benefit, your personal details will be passed to our appointed administrator to process and service this benefit. Please note that your acceptance of this benefit constitutes your consent in this regard.

Online Vodacom Family Funeral Cover Offer Terms and Conditions

How does it work?

We are offering a 20% premium discount for the duration of your Funeral Cover policy by simply applying for and taking it out online.

What must you do in order to qualify?

In order to qualify for this offer, simply complete the process of taking up your funeral cover policy on our website. There must be no interaction with a call centre agent at any stage when capturing any information.

Who is not eligible for this offer?

Any person who has had any interaction with any of our call centre agents in the process of taking up the policy.

Any person who took out cover on our website prior to 1 November 2018.