Vodacom OneNumber Terms and Conditions

  • General Terms and Conditions
  1. The Vodacom OneNumber service is available to Vodacom contract customers only [contract refers to "post-paid" and "top up" subscribers and does not include "prepaid" subscribers].
  2. The service is available to new and existing Vodacom contract customers "post-paid" and "top up"].
  • To subscribe to the Vodacom OneNumber service, you will need a compatible device [i.e. phone] and wearable [i.e. smartwatch]
  • The wearable [i.e. smartwatch] or phone may be sourced through Vodacom [or bought from another provider within the OEM approved region].
  • The Vodacom OneNumber service may only be activated as an add-on to an existing primary [Contract].
  • Only one smartwatch/wearable may be linked to the service at a time.
  1. Signing up to the Vodacom OneNumber service, does not amend or extend your existing contract with Vodacom.
  2. Business or enterprise customer will have to follow existing or agreed to processes when requesting the service to be activated.
  • When signing up for the Vodacom OneNumber service, you will be billed a once off activation fee of R98.00 (incl. VAT) and a recurring monthly service fee of R25.00 (incl. VAT).
  • Both the activation fee and service will be added onto your monthly bill.
  • Regardless of the day within the month when the Vodacom OneNumber service was activated, the full activation or service fee will be billed accordingly, [i.e. no proration based on when the service was activated]
  • In an instance where a Vodacom OneNumber promotion is available.
    1. Vodacom may at its own discretion waiver the activation fee [R98 (incl. VAT)] and monthly service fee [R25 (incl. VAT)] for a predefined period [i.e. one month]
    2. Where the monthly service fee [R25 (incl. VAT)] will apply post the promotion allocation period (and not the advertised promotion period).
  • The promotional waiver will apply to customers singing up for the service for the first time, existing customers/repeat activators do not qualify for the promotional discount.  
  • Pre-Activation Terms and Conditions
  1. You may only have one OneNumber linked to you cellphone number. For Vodacom business account, you will need to check your account set up prior to activating your OneNumber service as not all account cater for the activation of multiple OneNumber services on one account.
  2. Should you wish to swap devices whilst having an active OneNumber service, you will need to deactivate your running service prior to signing back onto the service with a new device.
  3. Voice over LTE (VoLTE) will need to be enabled on your profile.
  4. The Vodacom OneNumber service may be activated using the QR Code Activation method or On Device Activation method.
  5. In order to have the service activated using the QR code method, you will need to visit one of our Vodacom Shops where an agent will assist you with activation.
  6. The QR Code Activation method applies when:
  • You are using a non-Samsung smartphone with a eSIM enabled Samsung watch.
  • You are using a any of the following eSIM enabled watches Google/Xiaomi/Oppo/TicWatch/Huawei/Amazfit/VIVO/Fossil/Garmin and any to other eSIM enabled watch that does not have a self service activation process with Vodacom. Vodacom may not supply/sell some of these watches, you as a customer will be responsible for investigating if your watch works or does not work on the Vodacom network.
  1. The On Device Activation method applies when:
  • You are using an Apple smartphone and an eSIM enabled Apple Watch.
  • You are using a non-Samsung smartphone with a eSIM enabled Samsung watch.
  1. Regardless of the activation method (i.e. QR Code or On Device Activation), you will need to ensure that both your watch and smartphone are on the latest operating system (as outlined by the device manufacture).
  • OneNumber Service Sign Up Terms and Conditions
  1. When signing up using the On Device Activation method, Vodacom need to collect the below information from your devices.
  • Smartphone: Cellphone number, make and make of the phone and your IMEI details
  • Watch: Make & Model, IMEI details and the device EID
  1. Based on the above collected information, Vodacom will do the necessary checks to make sure you have the required device(s) and contract. Based on the above checks, if you:
  • Don't meet the qualification checks, you will be advised accordingly
  • Meet the qualification checks; you will be presented with the Vodacom OneNumber sign up page.
    1. You will be required to log in with your Vodacom website or Vodacom App credentials.
    2. During the activation period, you will lose data connectivity for a period up to 120 seconds
  • Post Activation Terms and Conditions
  1. Once activated, the service may be cancelled at any time (provided your activation was/is not done as per section F).
  2. To cancel the Vodacom OneNumber service, where the service was activated through the:
  • QR Code Activation method (i.e. Samsung): You can visit any of the Vodacom Shops or dial Vodacom Customer Care on 082135 or Vodacom Business on 0821940.
  • On Device Activation method (i.e. Apple): You will need to log into the Vodacom OneNumber service page and cancel using the self-service deactivation functionality.
  1. Upon the cancellation/deactivation request being received/initiated,
  • The Vodacom OneNumber service will be cancelled immediately where:
  • You will not be billed for the service from the following month and
  • You will not be able to use your wearable/watch for any cellular-based service; you will only be able to use bluetooth-associated services.
  1. In the case where your cellphone account is suspended by Vodacom due to a billing query:
  • The Vodacom OneNumber service will be suspended as well. 
  • The service will be reactivated only after agreed billing query requirements have been fulfilled.
  1. Should you delete or remove the Vodacom OneNumber service from your wearable or phone, Vodacom will continue to bill you for the service as this method does not constitute a cancellation of the service with Vodacom.
  2. All cellular traffic consumed by the wearable [i.e. Watch] will depleted from the main cellular allocation, this applies to both in bundle and out of bundle usage.
  3. Multi-ringing won't work when you are traveling internationally [i.e. roaming] even though the main device will continue to work as per roaming business rules [where the device will utilise bluetooth capabilities].
  4. In the case where you as a customer change from a traditional contract/post-paid or top up contract to prepaid, the Vodacom OneNumber service will be cancelled on the day of the conversion.
  5. In the case where you as a customer change your watch /give your device away/move from an apple device to an android-based device or vice versa, you will need to deactivate the OneNumber prior to you moving to your new watch (in short whilst you have the older watch).
  • You can visit any of our stores to be assisted with a deactivation (in a case you had signed up using the QR code method)
  • If you have sign up using the One Device Activation method, you can simple follow the deactivation process on your device (similar to the activation process).
  • Once the deactivation is completed, you need to delete the OneNumber on your watch whilst the smartphone and watch are paired.
  • Where you deactivate the service and reactivate the OneNumber service multiple times, you will not requalify for the promotion and will be billed the activation fee.
  • Device Management
  1. Where and when a Sim swap is done on the primary device, the Vodacom OneNumber service will be retained at contract level and on the wearable.
  2. Where and when the main primary phone is:
  • Lost: you will need to contact Vodacom to blacklist the primary phone, where the Vodacom OneNumber service will continue to be available on the wearable.
  • Damaged: the Vodacom OneNumber service will continue to be available on the wearable, unless a request is received for the service to be cancelled/deactivated.
  1. Where and when the wearable is:
  • Lost: you will need to contact Vodacom to blacklist the device and have the Vodacom OneNumber service deactivated.
  • Damaged with possibility of:
    1. Recovery: no action required [unless if required by you as a customer to have the service cancelled].  Note: where the service is reinstated after a cancellation, you will be liable for the activation fee and continued service fee.
    2. No Recovery: you will need to contact Vodacom to have the service deactivated.
  • OneNumber Bundles with Accessory Instalment (AI)
  1. The Vodacom OneNumber bundled with AI service is available to Vodacom contract customers only [contract refers to "post-paid" and "top up" subscribers and does not include "prepaid" subscribers].
  2. You may only have one contract bundle comprising of Accessory Instalment and OneNumber
  3. eSIM enabled wearable deals that are bundled with the OneNumber service are only available from Vodacom stores and not available from digital platforms (i.e. digital) or from the call centre sales.
  4. Upon activation/finalisation of your accessory instalment deal (including OneNumber), you will receive an email containing the QR code that you will need in order to download you OneNumber/eSIM  on to your device. The email will be sent to an email address that was provided when the deal/contract was finalised/concluded.
  5. The OneNumber service locked billing and usage will run concurrent to your accessories instalment deal.
  6. The accessory instalment bill will comprise of your accessory instalment bill and the OneNumber R25 service fee, both will be billed on a monthly basis inline with your accessory instalment contract.
  7. Should you make any changes on your primary contract (upgrading or downgrading), this change will not impact your accessory instalment (with OneNumber) contract.
  8. You will not be able to cancel your OneNumber locked billing for the duration of the accessory instalment contract/deal.
  9. Your OneNumber locked billing (from the accessory instalment contract/deal ) will be converted to a month to month based subscription on expiry of the accessory instalment contract/deal. Once the contract has expired, you will be able to cancel the OneNumber service anytime you wish to do so.
  10. You will be able to activate the OneNumber service as a standalone service post the conclusion of you accessory instalment (with OneNumber) contract
  11. The OneNumber service may only be used/utilised/connected to one wearable at a time.
  • Terms and Conditions management
  1. Vodacom reserves the right to amend these terms and conditions and when such changes are material, Vodacom will provide prior written notice of such a change or amendment