VodaBucks Rewards Programme

Terms and Conditions

The VodaBucks Loyalty Programme provides you with a chance to win rewards that enhance your lifestyle.

Vodacom (Pty) Ltd (“Vodacom”) is running the Vodacom V-Up Summer Promotion (“the Promotion”), where you stand a chance of winning your share of 500 million in cash and rewards.

All participants during the term of the Promotion agree to be bound by the following Terms and Conditions:

Duration

The Vodacom V-Up Summer Promotion will start on the 8th of October 2024 at 00:00:01 ("Start Date"), and it will run until the 28th of February 2025 at 23:59:59 ("End Date").

Only entries received during the promotional period as stipulated above will qualify for rewards, provided that the awarded goal is completed within the given time.

The duration of the Promotion may be changed at the discretion of Vodacom

General

  1. Vodacom reserves the right to amend these terms and conditions and where such change is material, Vodacom shall provide its consumers with reasonable prior written notice before implementing any such change.

Eligibility

  1. The VodaBucks Loyalty Programme is available to all Vodacom Prepaid, Hybrid and Contract consumers, including those who activate a new SIM card on, or port into, the Vodacom network during the promotional period.
  2. Vodacom Business end-users are also eligible to participate in the promotion. Any Vodacom Business end-user who participates in the promotion shall obtain the required consent, where applicable, from the Vodacom Business account holder with whom it is employed by. The end-user shall also comply with all policies that he/she is subject to by virtue of their employment by the Vodacom Business account holder. Vodacom shall not engage in any dispute between the end-user and the Vodacom Business account holder, and where such dispute/s arises, the end-user holds Vodacom harmless and indemnifies Vodacom accordingly.
  3. Vodacom Business consumers purchasing any products or services by either adding to bill or via credit card are eligible for rewards.
  4. The following consumers are excluded from participating in the promotion:
  • All Machine-to-Machine (M2M)
  • EVB and EDB Packages
  • APN SIM cards
  • Community services SIMs / phone numbers
  • Bulk SMS applications
  • A non-customer SIM (an application that uses a SIM card to send SMSs in volumes not possible by a natural person)
  1. Vodacom reserves the right to disconnect and suspend the service of non-customer SIMs and non-compliant devices (as specified by the regulating body ICASA) that are being used on the Vodacom network for the purposes of the promotion.
  2. Vodacom protects participants’ personal information in accordance with the Protection of Personal Information Act. Vodacom will only use your personal information for the purposes of the Promotion as stated in these terms and conditions and in accordance with Vodacom’s Privacy Policy available on, http://www.vodacom.co.za/vodacom/terms/privacy-policy.
  3. You hereby consent to Vodacom share your personal information with third parties identified by Vodacom from time to time solely for the purpose of execution of the Promotion.
  4. In order to effect arrangements required for the promo code reward fulfilment in terms of the Promotion, Vodacom will share personal details of the respective winners, such as name and surname, contact number and banking details with a Vodacom approved third agency, for distribution of the Reward and you hereby agree to such disclosure as is necessary to affect the Reward fulfilment.

Participation 

  1. To participate in the Vodacom V-Up Summer Promotion customers need to download the VodaPay app and meet the eligibility of the VodaPay application (VodaPay App”) and meet all the requirements for opening a VodaPay wallet.
  2. Employees, directors and agents of Vodacom and all participating stores, their immediate families, life partners, business partners and associates and any person directly involved with the sponsoring, devising, production, management, or marketing of the Promotion are eligible to participate in the Promotion.
  3. You acknowledge that not all merchants on the VodaPay App are participants in this Promotion. Therefore, you will only be eligible to use your promo code if you transact with participating merchants on the VodaPay App (“Participating Merchants”).
  4. To participate in the VodaBucks Loyalty Programme, you will need to opt in via one of the following channels:
  • VodaPay App
  • USSD (by dialling *133#)
  1. You are only required to opt in once in order to participate in the Vodacom Loyalty Programme.
  2. Consumers who opted in as part of previous Summer campaigns will not be required to opt-in again.
  3. You will be able to play the free V-Up Daily, but will not be able to redeem prizes, earn VodaBucks or engage on Achiever V-Up and Exclusive V-Up until you have opted in to the VodaBucks Loyalty Programme. By opting into the promotion, you provide Vodacom with permission to monitor your behaviours in order to reward you with VodaBucks for goals completed and provide personalised offers. Vodacom protects your personal information under the Protection of Personal Information Act.
  4. You can opt out of the programme at any time via USSD and the VodaPay App
  5. When opting out of the promotion, you:
  • Will no longer earn VodaBucks for completing goals.
  • Will retain all VodaBucks collected as part of the promotion (but will not be able to use your VodaBucks in the VodaBucks Store or to play V-Up Daily, Achiever and Exclusive V-Up unless you are opted in)
  • Will retain all rewards you’ve won through the promotion.
  • Will still receive engagement communications regarding the promotion, unless you opt out of receiving SMSs for this promotion specifically.
  1. You will automatically be opted out of the programme if you have not engaged on the platform in 12 months or more. Once opted out, you can opt back in at any time via one of the following channels:
  • VodaPay App
  • USSD (by dialling *133#)
  1. You can only earn VodaBucks on goals that you have accepted.
  2. Consumer participation in the VodaBucks Loyalty Program will serve as an opt-in to receive marketing and promotional communications regarding the VodaStore through:
  • Mailers
  • Outbound SMS
  • VodaStore App notifications
  • VodaPay App
  • Vodabucks portal available on USSD
  1. All consumer’s personal information is protected under the Protection of Personal Information Act, 2013 (POPIA)

V-Up Summer

  1. You will be offered a choice of three V-Up boxes to play:
  • Daily V-Up;
  • Achiever V-Up; or
  • Exclusive V-Up

Daily V-Up

  1. You get one free V-Up Daily on USSD every day that you can play to stand chance to win your share of prizes.
  2. You get three free V-Up Dailys on the VodaPay App every day. If you use one of your free Daily V-Up’s on USSD, you will only receive two free V-Up Dailys on VodaPay.
  3. You will unbox the Daily V-Up with a V-Up gesture.
  4. You will receive an SMS notification when your prize is allocated successfully.
  5. Playing free V-Up Dailys is zero-rated on USSD, and the VodaPay App, no data charges will apply.
  6. Free V-Up Dailys expire at the end of each day (23:59 on day of allocation) if not played. They will not accumulate.
  7. V-Up Daily games are games of chance and not determined by skill.
  8. To play a daily free V-Up game, you will be required to:
  • Complete a visual game if you’re playing on VodaPay App.
  • Select V-Up daily from the menu option if you are playing on USSD.
  1. When playing a Free V-Up Daily, you stand a non-guaranteed chance to win prizes, including but not limited to:
  • Free data, voice, SMS and integrated bundles
  • Discounts on data, voice, SMS and integrated bundles
  • Discounted/ free digital content subscriptions.
  • Content-specific bundles and Vodacom Tickets
  • Lifestyle vouchers (food, clothing, personal care items. etc.)
  • VodaBucks
  • VodaPay Coupons
  • Discounts on Vodacom products and services
  • Grand prize draw entries: (**For more details, please refer to clause 149 below)
    • Cash into VodaPay wallet
    • A Car

Purchasing the Daily V-Up

  1. You can purchase a V-Up Daily at the cost of one (1) VodaBuck after you have depleted your free V-Up Dailys. Vodacom reserves the right to change the number of VodaBucks required to play a V-Up Daily game during the Promotion period.
  2. You can purchase a maximum of five (5) Daily V-Up games every day.
  3. When playing a Paid Daily V-Up Game, you stand a non-guaranteed chance to win prizes, including but not limited to:
  • Free data, voice, SMS and integrated bundles
  • Discounts on data, voice, SMS and integrated bundles
  • Discounted/ free digital content subscriptions
  • Content-specific bundles and Vodacom Tickets
  • Lifestyle vouchers (food, clothing, personal care items. etc.)
  • VodaBucks
  • VodaPay Coupons
  • Discounts on Vodacom products and services
  • Grand prize draw entries to stand a chance to win: (**For more details, please refer to clause 149 below)
    • Cash into VodaPay wallet
    • A car

Achiever and Exclusive V-Up

  1. You will be presented with a pre-selected goal.
  2. You will have the flexibility to choose other goals if you are not satisfied with the pre-selected one.
  3. You can have a maximum of six active goals per week across the Achiever and Exclusive V-Up, depending on the goal type.
  4. You will be able to view the progress of your active goals and will receive reminder messages to complete them.
  5. You will receive an SMS notification once your goal is set and another one once it is successfully completed.
  6. Your goals will remain active on a weekly basis, from Monday to Sunday.
  7. You will be able to see your personalized goals that you can complete via the following channels:

42.1USSD (*135# and *133#)

42.2 VodaPay

  1. By participating in the Achiever and Exclusive V-Up you stand a chance to win prizes in the following categories:
  • Free data, voice, SMS and integrated bundles
  • Discounts on data, voice, SMS and integrated bundles
  • Discounted/ free digital content subscriptions
  • Content-specific bundles and Vodacom Tickets
  • Lifestyle vouchers (food, clothing, personal care items. etc.)
  • VodaBucks
  • VodaPay Coupons
  • Discounts on Vodacom products and services
  • Grand prize draw entries to stand a chance to win: (**For more details, please refer to clause 166 below)
    • Cash into VodaPay wallet
    • A car
  1. To play a V-Up Daily, Achievers and Exclusive promotion game, you will be required to:
  • Complete a visual game if you’re playing on the VodaPay App.
  • Select the V-Up Daily on the menu option if you are playing on USSD.

Mystery Reward (Box) or VodaBucks (Bucks)

Upsize Your Prize

  1. After selecting your goal, you will need to choose your reward in the form of either VodaBucks (Bucks) or a Mystery Reward (Box).
  2. If you choose VodaBucks as your reward, you will receive them as soon as you complete your goal.
  3. If you choose a mystery reward as your reward, you will earn it as soon as you complete your goal.
  4. Once your goal is completed, to unbox the mystery reward, you will need to go through VodaPay.
  5. You’ll be able to use your VodaBucks to purchase airtime, data, voice services, and other non-GSM related products through the VodaPay store. Here’s the link to the VodaPay store. And current VodaBucks reward programme:

49.1 Rewards Programme: Vodacom Rewards Programme | Vodacom

49.2 VodaPay: http://voda.com/summer-terms

Redeeming the Reward

  1. You will be offered the ability to upsize some of your prizes by adding a personalized product.
  2. Once you complete a goal, you will receive a message confirming that your reward has been successfully allocated.
  3. You will be able to see your personalized active goals through the following channels:
  • Vodapay App; and
  • USSD (*135# and *133#)
  1. You can then access or redeem your reward as described in the message you receive.

Upsize Your Prize

  1. You will be offered the ability to upsize some of your prizes by adding a personalized product.
  2. The Upsize service will be available for purchase to all Vodacom subscribers (Prepaid, Top Up and Postpaid customers)
  3. Your prize will be allocated, regardless of whether you choose to upsize your prize or not.
  4. The Upsize Service will randomly be presented to customers within their V-Up Daily promotion journeys. Please note that the circumstances under which a customer is presented with an Upsize will be determined by an automated engine and customers will not presented with a Upsize in every instance.
  5. Your prize won will be allocated, regardless of whether you choose to upsize your prize or not.
  6. All prices of Upsizes are inclusive of VAT.

Earning VodaBucks

  1. Prepaid consumers will earn VodaBucks on every voice, data or integrated bundle purchased from Vodacom. Allocation. Allocation of VodaBucks will be on 1st purchase of voice, data or integrated bundles.
  2. Prepaid consumers will earn VodaBucks instantly as they recharge.
  3. Certain goals will see all VodaBucks being allocated no later than 72 hours to accommodate non-real time allocations as well as for instances where we allow payment to reflect accordingly.
  4. Postpaid consumers will earn VodaBucks on the successful payment of their monthly bill to the amount of 1 VodaBuck for every R10 of money successfully collected from the monthly bill.
  • The bill settlement referenced above is on mobile spend.
  • VodaBucks allocation for Postpaid consumers will happen once a month upon successful bill payment.
  • Fixed & Cloud Service revenue will be excluded for all Vodacom Business corporate account - only mobile spend will see allocation of VodaBucks.
  • All credit/debit card purchases will be allocated instantly.
  • In case of credit or debit card purchases, the number that receives the bundle allocation will receive the VodaBucks allocation instantly.
  • All add-to-bill purchases will be allocated as part of month-end allocation based on bill settlement.
  • Postpaid consumers will also be able to earn VodaBucks on J4U bundle purchases upon the successful payment of the bill - so this will form part of monthly allocation based on bill settlement.
  1. Hybrid consumers will earn VodaBucks on any direct purchases through credit and debit cards and other non-traditional means of consuming core products and services (behaviours)
  • VodaBucks allocation for Hybrid consumers will happen once a month upon successful bill payment on the in-bundle usage and instantly on all out of bundle purchases paid via credit/debit card.
  • Fixed, Corporate accounts & Cloud Services revenue will be excluded for all Vodacom Business accounts for bill settlement allocations - only mobile purchases will see allocation of VodaBucks.
  • All credit/debit card purchases will be allocated instantly.
  • In case of credit or debit card purchases, the number that receives the bundle allocation will receive the VodaBucks allocation instantly.
  • All add-to-bill purchases will be allocated as part of month-end allocation based on bill settlement.
  • Hybrid consumers will also be able to earn VodaBucks on J4U bundle purchases upon the successful payment of the bill - so this will form part of monthly allocation based on bill settlement.
  1. Earning on personalized goals will be allocated instantly for Postpaid & Hybrid consumers, barring any system delays all VodaBucks allocations will happen within 72 hours.
  2. Every customer (Prepaid, Hybrid and Contract) participating in the programme will receive personalized goals to complete to earn VodaBucks. The terms of the goals presented to consumers will be clearly defined, including the expiry date and the amount of VodaBucks to be earned.
  3. You can add one additional personalized goal. You will need to complete this goal or wait for it to expire before you can add another personalized goal.
  4. Once you have completed your personalized goal to earn VodaBucks, another goal will be unlocked that you can perform in order to earn more VodaBucks.
  5. Earned VodaBucks will not expire and will accumulate and be available for use until the end of the promotion.
  6. You will receive VodaBucks on the MSISDN that you used to perform the goal (Master accounts will not receive VodaBucks earned by child accounts).

Sharing VodaBucks

  1. You can share VodaBucks on these participating channels:

71.1USSD (*133#)

71.2VodaPay

  1. You can share VodaBucks with all Vodacom customers (Prepaid, Top Up and Postpaid).
  2. You can only share VodaBucks with a recipient that has opted into the VodaBucks Loyalty programme or the VodaBucks Rewards Programme (https://www.vodacom.co.za/vodacom/terms/vodacom-rewards-programme ).
  3. You cannot share VodaBucks with a non-Vodacom customer.
  4. You can share a minimum of five (5) VodaBucks and a maximum of one thousand (1000) VodaBucks daily to another customer. Vodacom reserves the right to change the number of VodaBucks that are shareable during the promotional period.
  5. You need to have a minimum value of five (5) VodaBucks in your wallet to proceed with sharing.
  6. Once you have shared VodaBucks, you will receive SMS confirmation, the recipient will also receive SMS confirmation on the number of VodaBucks shared as well as the cell phone number of the donor.
  7. Both the VodaBucks Donor and the VodaBucks recipient need to be opted into the VodaBucks Loyalty Programme and have a VodaBucks wallet to send and receive VodaBucks.
  8. You can share VodaBucks with other customers on the Vodacom network (Prepaid, Top Up and Postpaid).
  9. You cannot share or receive VodaBucks if your VodaBucks wallet has been locked. You will be able to engage with sharing once your VodaBucks wallet has been unlocked. If your cell phone has been locked for VodaBucks transactions, contact Vodacom Forensic Services on 082 135 or 011 546 1530 (08h00 to 17h00) to unlock your cell phone.
  10. VodaBucks can only be shared twice a day.
  11. If you have received VodaBucks from a donor, they will be visible in your VodaBucks wallet, they do not need to be banked.
  12. You can only receive a maximum of ten thousand (10 000) VodaBucks a day.
  13. Once you have elected to share VodaBucks and the sharing has been completed successfully, you cannot get the VodaBucks back.
  14. All VodaBucks shared from the 20th of March 2024 will expire 28 days from the shared date.
  15. You will be able to link cell phone numbers to transfer VodaBucks or data to and have the capability to de-link the cell phone numbers.
  16. VodaBucks cannot be redeemed for cash, airtime or any other Vodacom products, services or rewards (with the exception of specific open market bundles or spending it in the VodaBucks Store on the VodaPay App).
  17. Consumers can access their VodaBucks balance and use their VodaBucks to play Daily V-Up Daily games via any of the participating channels, regardless of which channel the VodaBucks were earned through.
  18. For certain goals, VodaBucks will be allocated in real-time, immediately after a qualifying goal was completed where possible.
  19. For certain goals, VodaBucks will be not allocated in real-time, this will be indicated to you where applicable.
  20. You need to bank newly earned VodaBucks through the"VodaBucks Banking" feature on a monthly basis, on the last day of every week.
  • Only "Banked VodaBucks" may be used to transact within the different allowed store offers.
  • The Vodacom Loyalty cycle runs from Saturday-Friday and consumers can Bank their Bucks as often as they like during the week. Consumers are to ensure that they bank what they have earned in the weekly cycle before the Friday midnight cut-off. After this, any unbanked bucks expire.
  1. Consumers will be reminded to bank their unbanked VodaBucks in time. Clear and concise notifications will be sent to consumers prior to the expiration of VodaBucks through:
  • Outbound SMS,
  • App notifications
  • VodaBucks portal available on USSD
  • VodaPay App
    1. VodaBucks will be valid for a period of twelve (12) full months from the banking event. This means that VodaBucks will be accumulated for a period of 12 months before the initial banked VodaBucks expires.
    2. Consumers will be notified before the expiry of their banked VodaBucks. Clear and concise notifications will be made to consumers prior to the reset for them to bank their VodaBucks through:
  • Outbound SMS
  • App notifications
  • VodaBucks portal available on USSD
  • VodaBucks Store banner.
  • VodaPay
  1. You will be able to view your VodaBucks balance via the following channels:
  • USSD (*133#)
  • Vodacom Online (VodaPay, portal and mobisite)
  1. You will retain your VodaBucks when you migrate to a different price plan, but you will need to opt back into the promotion in order to access, use or earn more VodaBucks.
  2. When migrating to a different price plan, you will be opted out of the promotion and you:
  • Will no longer earn VodaBucks for completing goals.
  • Will retain all VodaBucks collected as part of the promotion (but will not be able to use your VodaBucks in the VodaStore or to play a Daily, Exclusive or Achiever Game unless you opt back in)
  • Will retain all rewards you’ve won through the promotion.
  • Will retain any entries you have for the Grand Prize draw.
  • Will still receive engagement communications regarding the promotion, unless you opt out of receiving SMSs for this promotion specifically.
  1. When you add a new Red Price Plan to your account on a Master Account level, the VodaBucks allocation will go the Master Account Holder after bill payment, and not to the end user(s).

Rewards and Prizes

  1. All pictures and images of products and/or rewards displayed are for illustrative purposes only. Details of a reward are stipulated in the description. Any additional items or features included in the product image are not included.
  2. You stand a chance to win prizes in the following categories:
  • Free data, voice, SMS and integrated bundles
  • Discounts on data, voice, SMS and integrated bundles
  • Discounted/ free digital content subscriptions
  • Content-specific bundles and Vodacom Tickets
  • Lifestyle vouchers (food, clothing, personal care items. etc.)
  • VodaBucks
  • VodaPay coupons
  • Discounts on Vodacom products and services
  • Grand prize draw entries:
    • Cash into VodaPay wallet
    • A Car
  1. Prizes include vouchers, VodaPay coupons, discounted offers and conditional-spend offers.
  2. A promo code reward will be issued to you via SMS. The SMS will advise you to use your promo code on VodaPay within a specific time period.
  3. The promo code is not transferable, therefore only the recipient of the reward message will be able to use the promo code.
  4. Any promo code you receive as a Reward will be subject to the promo code terms and conditions. The Promo code terms and conditions will include information relating but not limited to:
  • the promo code validity period.
  • the promo code redemption process; and
  • which Participating Merchants you may redeem the promo code from.
  1. Vouchers and promo codes are sent via SMS directly to the participating cell phone number and therefore won’t be delivered to a physical address.
  2. Vouchers cannot be transferred or redeemed for cash and they expire after a certain period of time which will be communicated via SMS. In addition to this, Vodacom reserves the right to terminate or expire vouchers at any time and at their own discretion.
  3. If there are any issues regarding a coupon not being received, please call Customer Care on 082 135. Once the issue has been resolved, you will receive your correct coupon within the seven (7) working days. Many of the rewards that are up for grabs in the V-Up promotion are not owned by Vodacom and are provided by a network of strategic partners. Due to this and where necessary, you will be required to direct queries or complaints to these partners accordingly. Redemption of vouchers will be governed by the terms related to the specific offer and/or partner.

Terms and Conditions for strategic partners and/or retailers:

  1. Terms and conditions: Flook - https://www.flook.co.za/terms-and-conditions

Note that all purchases relating to merchandise provided by Flook (various lifestyle offers including fashion brands, experiences and travel offers) will be loaded in the VodaBucks Store as a coupon and will therefore not attract or have a delivery fee. Once you have completed your purchase, you will immediately receive an SMS notification from VodaBucks Store and/or Vodacom with a link that you will use to get your items delivered through Flook's website. At this point, a delivery fee will be required. Please take note that the delivery fee will only be applicable once you conclude your purchase on the partner website.

VodaStore, Daily, Achievers & Exclusive V-Up Partner Terms and Conditions

  1. Terms and conditions: KAUAI - https://kauai.co.za/terms-privacy/
  2. Terms and conditions: FlightSite - https://travel.flightsite.co.za/terms-and-conditions/
  3. Terms and conditions: Nando's - https://www.nandos.co.za/terms-of-service
  4. Terms and conditions:

Netflorist  - https://www.netflorist.co.za/Terms_and_Conditions.htm

  1. Terms and conditions: NuMetro - https://numetro.co.za/terms-and-conditions/
  2. Terms and conditions: Pick n Pay - https://www.pnp.co.za/terms-and-conditions
  3. Terms and conditions: Upskillist - Terms | upskillist
  4. Terms and conditions: Sorbet - https://www.sorbet.co.za/terms-conditions/
  5. Terms and conditions: Steers - https://steers.co.za/terms-and-conditions
  6. Terms and conditions: Sweep South - https://sweepsouth.com/terms/
  7. Terms and Conditions: Burger King
  8. Terms and Conditions – Krispy Kreme South Africa (krispykremesa.com)
  9. Terms and Conditions: Legal - Hungry Lion
  10. Terms & Conditions | Milky Lane South Africa
  11. Terms and Conditions: Spur Legal | Learn About Our Privacy Policy South Africa | Spur Steak Ranches
  12. Terms and Conditions: co.za.
  • Conditional Offers have a MAXIMUM of one code per basket and customer
  1. Terms and conditions: wiGroup (Fulfilment Partner):

https://www.wigroupinternational.com/terms-and-conditions

  1. Please note: the following partners will only allow redemption of a maximum of 4 codes per customer, per day:
  • Hungry Lion
  • Debonairs
  • Nando’s
  • Kauai
  • Pick n Pay
  • Netflorist
  • Bounce
  • Sportsmans Warehouse
  • Burger King
  • Milky Lane
  • Fishaways
  • Krispy Kreme
  • Vodacom Shop
  • Loot
  • Milky Lane
  • Steers
  • Spur
  • Vodacom 4U
  1. Vodacom 4U Store Voucher -https://vodacom4u.co.za/terms-and-conditions/
  2. VodaPay Cash Prize - https://www.vodacom.co.za/vodacom/terms/vodapay-platform

Voice, data and social media data bundle rewards

  1. Voice, SMS and data bundle rewards will be allocated immediately to Prepaid, Postpaid and Hybrid consumers.
  2. Bundles will be available to use from allocation and will expire as per the bundle’s validity period.
  3. Unused reward bundles will expire and there will be no carry over or refund, with the exception of data bundles where applicable.
  4. Reward bundles cannot be transferred to other consumers, with the exception of data bundles where applicable:

https://www.vodacom.co.za/vodacom/terms/data-bundle-terms/data-transfer.

  1. Any usage that falls outside the specified usage period or after the bundle is depleted, will be billed at the customer’s applicable price plan rates.
  2. Vodacom voice minute bundles will specify usage, whether for Vodacom to Vodacom (VC-VC) calls or calls to any South African Network (Any Network).
  3. The following call types are excluded from the Vodacom voice minute bundles:
  • Conference and video calls to other networks;
  • Call Sponsor: International & roaming calls, Premium rated calls;
  • Value Added Service (VAS) Calls;
  • Call Forwarding;
  • Directory Enquiry;
  • Reconnect Calls Reverse Charge calls General Through Connect (to other networks), Service calls;
  • Message forwarding.
  1. Vodacom SMS reward bundles can be used for sending SMS to national destinations including “SMS to email” but cannot be sent to international or premium rated numbers or services. One (1) SMS is equivalent to 160 characters, including spaces.
  2. Data sessions initiated within the specified usage period but terminated outside of the period will deplete from the data reward bundle until the last minute of the stated bundle validity period and the remainder of the session will be billed from an existing active data bundle or at the specified out-of-bundle rate applicable to the customer’s price plan.
  3. Prepaid and Hybrid consumers converting to Postpaid price plans or vice versa will not be able to retain their allocated voice minutes, data or SMS reward bundles once the conversion is successfully completed.

Exclusive VodaPay Prize Draw:

  1. Social media bundles must be used on the specified sites (Facebook, YouTube) in the specified time period for the specified validity period. Usage on these sites outside of these rules will incur costs.

Exclusive VodaPay Prize Draw:

When you play the Exclusive V-Up game on VodaPay, you stand a chance to win an entry into the draw to win one (1) of five (5) Toyota Starlet 1.5l XR MT (75J), each to the value of R301,000 (ex VAT)

Instant Grand Prizes

  1. When you play Daily V-Up, V-Up Achiever and V-Up Exclusive you stand a chance to win instant grand prizes.
  2. All pictures and images of products and/or rewards displayed are for illustrative purposes only. Details of a reward are stipulated in the description. Any additional items or features included in the product image are not included.
  3. In this case, or if a winner cannot accept the prize for any reason whatsoever, the prize will be awarded to the next selected qualifying entrant.

VodaStore

  1. You can purchase goods and services with your VodaBucks through the VodaStore. Joining the VodaBucks Rewards Programme means you will earn VodaBucks when using our qualifying Vodacom services. Once you Bank your Bucks, you can then spend them on a range of rewards in the VodaBucks Store. Rewards in the VodaBucks Store include:
  • Airtime and data bundles
  • Home (household) rewards
  • Food and grocery rewards
  • Fashion rewards
  • Lifestyle rewards
  • Travel rewards
  • Electronics
  • Appliances
  • ... and MORE
    1. Accessing the VodaStore is easy, just go to the VodaPay Appwithin the VodaBucks Rewards Programme menu.

Redemption rate of VodaBucks

  1. You will be able to redeem VodaBucks on selected items in the VodaStore at a redemption rate set in line with the VodaBucks Rewards Programme rules as set by Vodacom at its discretion.

VodaStore merchandise and stock

  1. The items sold in the VodaStore include physical goods and coupons (which expire after a certain period of time which will be communicated to you via SMS).
  2. Items available for purchase in the VodaStore are subject to availability and offerings are subject to change. If you purchase/order an item that is not in stock (and no replacement is possible), we will inform you within seven (7) working days and you will receive a full refund.
  3. Items available through the VodaStore are detailed in the product description. Any additional items or features included in the product image are not included in the purchase. Once you have made a purchase, you will receive a notification SMS which will say which of our strategic partners will fulfil the order.
  4. Most items offered in the VodaStore are not owned by Vodacom and are provided by a network of strategic partners. Due to this and where necessary, you will be required to direct any product queries or complaints to our partners accordingly.

Order Delivery

  1. VodaStore delivers within the borders of South Africa.

Delivery timelines and information

  1. Deliveries take place weekdays (Monday to Friday), between 08h00 and 17h00.
  2. Items will be delivered within ten (10) working days. However, an exact date or time of delivery cannot be guaranteed and VodaStore and/or Vodacom will not be held liable for any costs related to late delivery.

VodaBucks purchases

  1. All consumers can use their VodaBucks to purchase from the online store within the V-Up Daily menu on the VodaPay app.
  2. You are able to purchase products and services through different payment methods. In the VodaStore, payment methods include:
  • Credit card payments;
  • Airtime (on bundle related purchases only)
  • VodaBucks only; and/or
  • Combination of VodaBucks plus credit/cheque card
  1. Partial payments are allowed within the VodaStore but will be governed in line with the VodaBucks Rewards Programme rules (i.e. payment options of products and services within the VodaBucks Store remain at the discretion of Vodacom, with the only universal payment option being VodaBucks):
  • VodaBucks combination with cash/credit or cheque payment will always be presented
  • You cannot decide the VodaBucks and cash combination you want to opt for, this will always be predefined in line with the rules of the rewards program

Refunds

  1. Items purchased through the VodaStore may be returned at no cost and will be fully refunded in the following circumstances:
  • Incorrect item/s delivered
  • Item/s is damaged before or during delivery 
  • Item/s purchased is out of stock
  • No correct size available for the required item/s bought 
  • Item/s is defective due to factory fault
    1. If the item is unwanted, it can still be returned and refunded, however, you will incur the cost of the courier. The refund will be processed and refunded into your account between seven (7) to fourteen (14) working days.

Replacements

  1. VodaStore and/or Vodacom cannot guarantee a replacement of damaged items or correctly-sized clothing items. When replacements are unavailable, you will be notified and a refund will be processed within seven (7) working days.
  2. You have seven (7) working days from the date of delivery to log the return. VodaStore and/or Vodacom will not accept any returns after seven (7) days.
  3. To log a return, you will need to contact Customer Care on 082 135. A Customer Care agent will then contact the courier (RAM or respective courier company where fulfilment was done by our partners) to collect the item/s from you within seven (7) workings days, depending on your selected return option. Please note that no refunds will be made for coupon (purchases) that had a validity period which have subsequently expired.
  4. Returns will only be accepted by the VodaStore and/or Vodacom if the item is in the following condition:
  • Original condition upon delivery
  • Unused or unopened
  • In or repackaged in its original packaging
  1. Upon collection, VodaStore and/or Vodacom has the right to refuse an item that does not meet the above conditions.
  2. If the item is in a suitable condition to be returned, your VodaBucks will be returned to your Banked VodaBucks wallet from which the purchase was made. This will take up to seven (7) business days from when the courier company confirms and accepts the return.
  3. Should you wish to return a product for reasons other than out-of-box failures, please email [email protected]to log the return. The item will be collected from you and it will be determined whether the item is in a suitable condition to be replaced/refunded.
  4. Flights and holiday packages purchased through the VodaStore cannot be returned or refunded. VodaBucks Store and/or Vodacom is not liable for any costs incurred due to cancellation or changes to booking dates.

Coupons

  1. Coupons cannot be transferred or redeemed for cash and they expire after a certain period of time which will be communicated to you via SMS. In addition to this, VodaBucks Store and/or Vodacom reserves the right to terminate or expire coupons at any time and at their own discretion.
  2. If there are any issues regarding your coupon not being received, please call Customer Care on 082 135. Once the issue has been confirmed, you will receive your correct coupon within the seven (7) working days. Redemption of coupons will be governed by the terms related to the specific offer and/or partner.

Grand Prize Draws

  1. When you play a V-Up Daily game, you stand a chance to win entries into the Grand Prize Draws. The Vodacom V-Up Summer Promotion will start on the 8th of October 2024 ("Start Date"), and it will run until the 28th of February 2025 ("End Date").The duration of the competition may be changed at the discretion of Vodacom.
  2. Customers may be entered into the draw multiple times. All customers who have been entered into the Grand Prize Draws, will be eligible to win a Grand Prize/s, unless he/she does not meet the qualifying criteria stipulated below (see Eligibility for Grand Prizes)58.
  3. If a winner cannot accept the prize for any reason whatsoever, the prize will be awarded to the next selected qualifying entrant.
  4. Vodacom will use all reasonable efforts to contact the winners telephonically (between the working hours of 08h00 and 17h00), on the cell phone numbers used to participate in the competition. Vodacom will attempt to contact the winners for a period of three (3) working days after the draw date and subsequent verification of eligibility (based on the above and below mentioned exceptions). Should a participant not be available on the contact number during the timeframe stipulated, or should the participant reject, forfeit or decline acceptance of the prize, that person's right to the prize will be deemed to have been waived and the prize will be forfeited. Vodacom reserves the right to then award the prize to the next selected qualifying entrant or carry over the prize to the next month.
  5. The claim for the prize will be subject to security and validation, failing which, the winner will forfeit the prize and the prize will be awarded to the next selected qualifying entrant. Vodacom reserves the right to withhold the reward until it is satisfied that the claim is valid. Vodacom may also refuse to award the prize if these Terms and Conditions have not been adhered to or if it detects any irregularities or fraudulent practices. Vodacom is entitled in its entire discretion to reject any participant for any reason and will not be obliged to notify that they are rejected.

Publication of winner's details

  1. Winners will be asked to consent in writing or telephonically to their image and/or likeness being used and published by Vodacom in connection with the competition for a period of twelve (12) months after they have been announced as winners. The winner may decline the use of their image and/or likeness by Vodacom.
  2. If you win and agree to have your details published, your name and location may be displayed on the Vodacom website, Vodacom social media channels, Vodacom partner channels and/or on screens and in-store TVs within Vodacom-approved sales channels.
  • Eligibility for Exclusive VodaPay prize:

 

  1. In order to be eligible for a Grand Prize, participants are required to:
  • Be in possession of a valid South African ID, valid passport or valid permanent residence permit valid for a period exceeding 12 (twelve) months for the Republic of South Africa and valid at the end date of the competition.
  • Only entrants who are using SIM cards that have been RICA registered are eligible to win the Promotion. Each owner of a SIM card(s) is responsible to comply with South African law by RICA registering their SIM cards.
  • The selected winners must be able to identify themselves (in a manner determined by Vodacom) as the qualifying entrants to the competition and have to comply with the required validation procedure in order to claim the prize.
  • The selected winners must have complied with these Terms and Conditions to enter. Postpaid and Hybrid customers should be on an active, qualifying contract with no accounts (held with Vodacom) being in arrears.
  • In the event that the user of the mobile phone (i.e. the participant in the competition) is not the person that is responsible for payment of the qualifying contract/existing qualifying contract, the prize will be awarded to the person who is the account holder and responsible for payment of the qualifying contract/existing qualifying contract.
  • In the event that the qualifying contract is a Vodacom Business account and that the user of the mobile phone (i.e. the participant in the competition) is not the person that is responsible for payment of the qualifying contract/existing qualifying contract, then the prize will be awarded to the user of the mobile phone and not to the account holder.
  • Employees, directors and agents of Vodacom and all participating stores, their immediate families, life partners, business partners and associates and any person directly involved with the sponsoring, devising, production, management or marketing of this competition are not eligible to participate in this competition.
  • The prize is not transferable or exchangeable.
  • In the event of a dispute in regard to any aspect of the competition and/or the Terms and Conditions, Vodacom's decision will be final, and binding and no correspondence will be entered into.
  • Vodacom cannot guarantee that all eligible customers will receive this promotion.

The following prizes are up for grabs:

Grand Prizes and Rewards

Cash Prizes

  1. Twenty (20) lucky customers will stand a chance to win *R10 000 (Ten thousand rands) cash into their VodaPay wallet. Five (5) winners will be selected per draw. Participants are only eligible to win one cash prize per winning customer.
  2. Eight (8) lucky customers will stand a chance to win *R50 000 (Fifty thousand rands) cash into their VodaPay wallet. Two (2) winners will be selected per draw. Participants are only eligible to win one cash prize per winning customer.
  3. Eight (8) lucky customers will stand a chance to win *R100 000 (Hundred thousand rands) cash into their VodaPay wallet. Two (2) winners will be selected per draw. Participants are only eligible to win one cash prize per winning customer.
  • The above-mentioned cash prizes will be paid into the customers’ VodaPay Wallet between 30-60 working days once the customer has successfully expanded their VodaPay wallet to the correct wallet type.
  • The winning customers will be required to download the VodaPay app and expand their wallet to the required communicated VodaPay wallet type no later than 5(five) working days after contact. Should the winner fail to expand their wallet after the requested 5(five) working days the prize will be forfeited, and the prize awarded to the next qualifying participant.

Car

  1. Five (5) lucky customers will stand a chance to win a Toyota Starlet 1.5l XR MT (75J) One (1) winner will be selected per draw. Participants are only eligible to win one prize per customer.

Instant Grand Prizes

Cash prizes

  1. One Hundred (100) customers will each win *R500 ( Five Hundred Rand) Cash back into their VodaPay. The money will be instantly allocated into a qualifying active VodaPay wallet. Participants are only eligible to win one prize per customer.
  2. One Hundred (100) customers will each win *R1000 ( One Thousand Rand) Cash back into their VodaPay. The money will be instantly allocated into a qualifying active VodaPay wallet. Participants are only eligible to win one prize per customer.
  3. One Hundred (100) customers will each win *R1500 ( One Thousand Five Hundred Rand) Cash back into their VodaPay. The money will be instantly allocated into a qualifying active VodaPay wallet. Participants are only eligible to win one prize per customer.

Fuel Vouchers

  1. Sixty (60) customers will win a fuel voucher to the value of R3 000 (Three Thousand Rand). Participants are only eligible to win one prize per customer

 

Shopping and retail vouchers

  1. Thirty (30) customers will each win a shopping voucher to the value of R3 000 (Three Thousand Rand). Vouchers will be allocated at Vodacom’s discretion.

Smart Home appliances and devices

  1. Fifty (50) customers will each win a Boden Stark 7.8l Digital Air-fryer. Participants are only eligible to win one prize.
  2. Fifty (50) customers will each win a Boden Stark 1000W Nutri Blender. Participants are only eligible to win one prize.
  3. Twenty (20) customers will each win a Skullcandy Gaming SLYR Pro Wired Headset + Dual Platform Dongle. Participants are only eligible to win one prize per customer.
  4. Twenty (20) customers will each win a Skullcandy Gaming SLYR Wired Headset + Dual Platform Dongle. Participants are only eligible to win one prize per customer.
  5. Twenty (20) customers will each win a Skullcandy Gaming PLYR Wireless Headset + Dual Platform Dongle. Participants are only eligible to win one prize per customer.
  6. Twenty (20) customers will each win a Skullcandy Gaming PLYR Wireless Headset + Dual Platform Dongle. Participants are only eligible to win one prize per customer.
  7. Fifty (50) customers will each win a Choetech Portable UPS Power Station 2000W. Participants are only eligible to win one prize per customer.
  8. Twenty (20) customers will each win a Volkano Choma Series Smartwatch Blue Strap + Volkano Flow Portable Bluetooth Speaker Blue. Participants are only eligible to win one prize per customer.
  9. Twenty (20) customers will each win a Volkano Choma Series Smartwatch Green Strap + Volkano Rave Portable Bluetooth Speaker. Participants are only eligible to win one prize per customer.
  10. Twenty (20) customers will each win a Volkano Choma Series Smartwatch Pink Strap + Volkano Rave Portable Bluetooth Speaker. Participants are only eligible to win one prize per customer.
  11. Twenty (20) customers will each win a Volkano Choma Series Smartwatch Pink Strap + Volkano Rave Portable Bluetooth Speaker. Participants are only eligible to win one prize per customer.
  12. Twenty (20) customers will each win a Volkano Fit Soul Series Smartwatch Black + Volkano Fit Life Series Smartwatch Gold. Participants are only eligible to win one prize per customer.
  13. Twenty (20) customers will each win a Volkano Fit Power Smartwatch Green . Participants are only eligible to win one prize per customer.
  14. Twenty (20) customers will each win a Volkano Fit Forte Smartwatch Leather Strap. Participants are only eligible to win one prize per customer.
  15. Twenty (20) customers will each win a Volkano Elegant Multi-Functional Smartwatch. Participants are only eligible to win one prize per customer.
  16. Twenty (20) customers will each win a Volkano Splash Series Round Smartwatch Purple. Participants are only eligible to win one prize per customer.
  17. Twenty (20) customers will each win a Volkano Splash Series Round Smartwatch Red. Participants are only eligible to win one prize per customer.
  18. Twenty (20) customers will each win a SMEG Ketter and Toaster Bundle (2,3lt Whistling Kettle & Retro 4 Slice Toaster 1500w). Participants are only eligible to win one prize per customer.
  19. Twenty (20) customers will each win a SMEG Juicer & Blender Bundle (Retro Citrus Juicer 70w & Personal Blender 300w). Participants are only eligible to win one prize per customer.
  20. Twenty (20) customers will each win a SMEG Coffee Bundle (Retro Filter Coffee Machine 10 Cup 1050w, Retro Milk Frothier 600ml 500w and Retro Conical Burr Coffee Grinder 150w. Participants are only eligible to win one prize per customer.
  21. Twenty (20) customers will each win a SMEG Blender and hand Mixer Bundle (Retro Hand Blender 700w & Retro Hand Mixer). Participants are only eligible to win one prize per customer.
  22. Twenty (20) customers will each win a SMEG Mixer & Apron Bundle (Retro Full Colour Stand Mixer 800w and Apron). Participants are only eligible to win one prize per customer.
  23. Three (3) customers will each win a Samsung Galaxy S24 Ultra. Participants are only eligible to win one prize per customer.
  24. One (1) customer will each win a Vivo V27. Participants are only eligible to win one prize per customer.
  25. Two (2) customers will each win a Samsung Galaxy 24 +. Participants are only eligible to win one prize per customer.
  26. Two (2) customers will each win a Samsung Galaxy Fold5. Participants are only eligible to win one prize per customer.
  27. One (1) customer will each win a HONOR Magic4 Pro. Participants are only eligible to win one prize per customer.
  28. One (1) customer will each win a HONOR Magic V2. Participants are only eligible to win one prize per customer.
  29. Four (4) customers will each win a Xiaomi Water fountain. Participants are only eligible to win one prize per customer.
  30. One (1) customer will each win a Xiaomi Vacuum S10. Participants are only eligible to win one prize per customer.
  31. Three (3) customers will each win a Xiaomi Blender. Participants are only eligible to win one prize per customer.
  32. Three (3) customers will each win a Xiaomi Pet Feeder. Participants are only eligible to win one prize per customer.
  33. One (1) customer will each win a Xiaomi Air fryer. Participants are only eligible to win one prize per customer.
  34. One (1) customer will each win a Google Nest Hub 2nd Gen-Charcoal. Participants are only eligible to win one prize per customer.
  35. Four (4) customers will each win a Aiwa 4" LED Projector. Participants are only eligible to win one prize per customer.
  36. Four (4) customers will each win a Aiwa Smart 5.1" Android Projector. Participants are only eligible to win one prize per customer.
  37. Three (3) customers will each win a JVC 2.0 Micro DVD HiFi + BT. Participants are only eligible to win one prize per customer.
  38. Two (2) customers will each win a Samsung 13kg Top Loader Washing Machine. Participants are only eligible to win one prize per customer.
  39. One (1) customer will each win a Samsung 13kg Top Loader Washing Machine Black. Participants are only eligible to win one prize per customer.
  40. Six (6) customers will each win a Oona Karu 12 Wood & Charcoal Fired Pizza Oven, 30cm. Participants are only eligible to win one prize per customer.
  41. Fifteen (15) customers will each win a Ecoflow River 2 Portable Inverter (256Wh). Participants are only eligible to win one prize per customer.
  42. Three (3) customers will each win a Kenwood Vintage Green 1.7L Kettle. Participants are only eligible to win one prize per customer.
  43. Three (3) customers will each win a Kenwood Vintage Green Toaster. Participants are only eligible to win one prize per customer.
  44. Six (6) customers will each win a Thusano Basic Solar Kit (Ex. Installation). Participants are only eligible to win one prize per customer.

The monthly Grand prize draw will take place on:

  1. Draw 1: 01 November 2024 (entries from 00:00:01 on 08 October 2024 to 23:59:59 on 31 October 2024)
  2. Draw 2: 1 December 2024 (entries from 00:00:01 on 01 November 2024 to 23:59:59 on 30 November 2024)
  3. Draw 3: 03 January 2025 (entries from 00:00:01 on 01 December 2024 to 23:59:59 on 31 December 2024)
  4. Draw 4: 03 February 2025 (entries from 00:00:01 on 01 January 2025 to 23:59:59 on 31 January 2025)
  5. Draw 5: 03 March 2025 (entries from 00:00:01 on 01 February 2025 to 23:59:59 on 28 February 2025

Convert VodaBucks to Cash

  1. You can convert your VodaBucks to cash from within the VodaPay App.
  2. The VodaBucks that are converted into cash is paid into the VodaPay wallet, and can be paid into the Entry wallet, Lite wallet, Essential wallet or Pro wallet.
  3. You can convert a maximum number of 10000VBs @ 5 cents in a single transaction and per day.
  4. You can convert a maximum number of 10000VBs @ 5 cents in a single transaction.
  5. You are not allowed to perform more than two convert-to-cash transactions per day.
  6. If your account is frozen, or if the amount breaches the VodaPay wallet limits, your attempt to convert VodaBucks to cash will be unsuccessful.

General

  1. Vodacom Payment Services (Pty) Ltd (VPS) reserves the right to suspend this feature as part of the Vodacom V-Up Summer Promotion  in the event of suspected abuse or fraudulent usage, outside of what is considered reasonable for private, non-commercial use.
  2. VPS reserves the right to limit this feature in regions or areas where there is limited network capacity (high congestion), in order to maintain consistent quality of service. 
  3. VPS reserves the right to alter or terminate this feature in order to prevent a catastrophic impact on the network. 
  4. While VPS will use its reasonable endeavours to provide this this feature, it does not commit to the uninterrupted supply thereof, due to potential capacity limitations on the network. 
  5. VPS reserves the right to suspend, cancel or convert this feature on reasonable notice. 
  6. VPS reserves the right to change and/or expand on these terms and conditions and will provide reasonable notice of any material changes prior to such change as and when the circumstances permit. 
  7. Nothing in these Terms and Conditions is intended to, or must be understood to, unlawfully restrict, limit, or avoid any rights or obligations, as the case may be, created for either the participant or the promoter in terms of the Consumer Protection Act, 68 of 2008 (CPA).
  8. Vodacom’s decision on any aspect of the Promotion including the allocation of a Reward will be final and binding and no correspondence will be entered into.
  9. In the event of a dispute regarding any aspect of the Promotion and/or the terms and conditions, Vodacom’s decision will be final, and binding and no correspondence will be entered into.
  10. Vodacom may refuse to issue the Reward if these terms and conditions have not been adhered to or if it detects any irregularities or fraudulent practices.
  11. Vodacom and/or any other person or party associated with the Promotion, their associated companies, agents, contractors, and sponsors and any of its personnel involved in the Promotion, shall not be liable whatsoever for any loss or damage incurred or suffered (including but not limited to direct or indirect or consequential loss), death or personal injury.