Direct Marketing Terms and Conditions

CBU

Direct Marketing Terms and Conditions

  1. Vodacom may choose to extend promotional offers to selected customers from time to time
  2. In the event that Vodacom decides to extend an offer to selected customers, the offer will be communicated directly to the  selected customers
  3. For some promotions, only customers receiving the communication will be eligible to participate in the promotional offer
  4. Offers can be communicated via the following channels:
    • SMS
    • MMS
    • USSD
    • Outbound Call
    • Inbound Contact Centre
    • Redirection of browser session
    • IVR
    • Email
    • The VodaPay App
    • WhatsApp
  5. Promotional offer communications will contain the offer, price or action required to obtain the promotion including validity of the promotion and the offer itself
  6. Offers are only valid for a pre-defined period and can vary from campaign to campaign.  Once the promotional offer had expired then it will not be available for the customer to redeem or act upon 
  7. In the case of queries regarding any promotion customers can contact our customer care centre by dialling 082 135 (free) from a Vodacom number to obtain more information regarding the offer
  8. Customers may choose to opt out from specific Vodacom promotional messages and communication channels by managing their Marketing Permissions on the VodaPay App, or via *135*181#.
  9. Standard terms and conditions apply. E&OE. Vodacom reserves the right to alter or withdraw the offers communicated without notice.
Page Title
Direct Marketing Terms and Conditions
Keywords
terms, conditions, promotion, Direct Marketing
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/promotions/direct-marketing

Discounted Bonus Bundles Terms and Conditions

CBU

Discounted Bonus Bundles

Terms and Condition

  1. Discounted recurring bundles (Voice & Data) must be available for all Postpaid and Hybrid price plans on the VodaPay APP, online, USSD and also outbound call centers.
  2. Subscribers must be able to amend their existing discounted Bonus Bundles using the below channels:
  • The VodaPay App
  • Online
  • USSD
  1. If a discounted recurring bundle is activated mid-month, the bundle and the associated cost must be pro-rated according to the day of the month. The full allocation will take place on the 1st of the next month.
  2. Discounted recurring bundles must be discounted by the varying values as set out in the table, and the applicable charge must be added to the customer's bill.
  3. When a subscriber migrate from one price plan to another and they have an active discounted Recurring Bundle(s), the subscriber will maintain the discounted Recurring Bundle(s). This includes migration(s) with a downward migration and also migration(s) with an upward migration.
  4. When a subscriber migrate from a postpaid price plan to a hybrid price plan and they have an active discounted Recurring Bundle(s), the subscriber will maintain the discounted Recurring Bundle(s).
  5. When a subscriber migrate from a postpaid price plan to a hybrid price plan and they have an active discounted Recurring Bundle(s), the subscriber will maintain the discounted Recurring Bundle(s).
  6. Discounted Recurring Bundle(s) must be removed when a subscriber upgrades. This includes Upgrade(s) with a downward migration and also Upgrade(s) with an upward migration.
  7. Discounted Recurring Bundle(s) must be removed when a subscriber upgrades and the payment type changes from postpaid to hybrid and also hybrid to postpaid.
  8. Discounted recurring bundles can only be cancelled via the call center.
  9. A subscriber can have both a discounted recurring Voice or Data bundle and a recurring open market Voice or Data bundle active simultaneously.
  10. Only one recurring instance of any of the discounted recurring bundle can be activated per line at any time i.e. a single discounted recurring Voice and/or Data bundles can be active on an account at a time.
  11. A subscriber can have both a discounted recurring Voice or Data bundle active as well as a Once-Off Bonus bundle (1 Day, 7 Day and 30 Day bundle) active simultaneously.
  12. A Discounted recurring bundle can be added to either a Voice or Data Mobile Broadband Contract.
  13. A Discounted recurring Voice bundle will be valid for calls to any network anytime but do not apply to VoIP calls.
  14. Discounted recurring bundles will be allocated on the 1st of the month, and will be valid for 60 days and will be offered as recurring only.
  15. Discounted recurring Data bundles does not include Night Owl data allocations.
  16. All Discounted recurring bundles are for local use only and do not apply to roaming usage.
  17. Discounted recurring bundles must be of a new service type to allow for the subscriber to have both existing SP Incentive (free) and new Discounted Recurring bundles simultaneously.
  18. Discounted recurring bundles must have the functionality to be upgraded i.e. customer can replace their existing bundle with the other one (pended migration).
Page Description
For Postpaid and Hybrid price plans, including uChoose Flexi, Integrated and also Mobile Broadband price plans.
Page Title
Discounted Bonus Bundles
Keywords
Discounted Bonus Bundles
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/data-bundle-terms/discounted-bonus-bundle

Vodacom Fibre Fixed Voice Terms and Conditions

CBU

Vodacom Fibre Fixed Voice

Terms and Conditions

General

  1. Vodacom Fibre Fixed Voice General Terms and Conditions

    1. Vodacom Fibre Fixed Voice terms and conditions detailed herein are subject to change from time to time.

    2. Vodacom Fibre Fixed Voice is subject to Vodacom's standard terms and conditions and are available at the following link: https://myvodacom.secure.vodacom.co.za/vodacom/terms/fibre/vodacom-fibre

    3. Where there is any conflict between Vodacom's Standard terms and conditions and the Vodacom Fibre Fixed Voice specific terms and conditions, the Vodacom standard terms and conditions shall prevail.

    4. The Vodacom Fibre Fixed Voice service is intendedfor home use only, and is not designed for commercial use.

    5. Vodacom reserves the right to terminate a Vodacom Fibre Fixed Voice service if found that the customer is using it for commercial services or activities.

  2. Vodacom Fibre Fixed Voice Service

    1. The Vodacom Fibre Fixed Voice service is dependent on a Vodacom Fibre Broadband installation.

    2. The customer will receive a Vodacom Fibre Fixed Voice non-geographic telephone number.

    3. The customer has an option to port an existing geographical telephone number to the Vodacom Fibre Fixed Voice service instead of using the non-geographic telephone number.

    4. All national on-net (Vodacom Fibre to Vodacom Fibre and Vodacom Fibre to Vodacom GSM) and off-net (Vodacom Fibre to any other local operators) calls will be deducted from the Vodacom Fibre Fixed Voice price plan allocations or at the default out-of-bundle rates if the price plan allocation is depleted.

    5. Vodacom Fibre Fixed Voice minutes will carryover for up to three (3) months.

    6. The Vodacom Fibre Fixed Voice order of consumption is based on expiry date of the voice minutes. The minute bundle that expires first, is the bundle that gets consumed first.

    7. All international calls will be charged at the current Vodacom international calling rates.

    8. The Vodacom Fibre Fixed Voice Service is available on a month-to-month plan and does not attract any penalty in case a customer cancels.

  3. Vodacom Fibre Fixed Voice Top-up Bundles

    1. The top-up bundles are:

      1. Available as once-off

      2. Any time any network (ANAT)

      3. Excluding international calls

      4. Valid for 30 days from the date of purchase

    2. Any unused minutes will be forfeited after 30 days.

    3. Order of consumption is the sequence in which your allocated voice bundle is used. The bundle that was bought first will be depleted first.

    4. Vodacom Fibre Fixed Voice customers on all plans, including Pay As You Use, can purchase top-ups

  4. Fair Usage Policy

    1. Vodacom reserves the right to use a fair usage policy (FUP) to manage its networks in order to maintain acceptable levels of customer experience

    2. The Vodacom Fibre Fixed Voice Talk Unlimited price plan is subjected to a FUP.

    3. The FUP is subject to change from time to time.

    4. The FUP for the Vodacom Fibre Fixed Voice Talk Unlimited option is 5000 talk minutes per month. If a customer uses more than 5000 talk minutes in a month, Vodacom will bill the customer applicable out of bundles charges.

  5. Sales Channels

    1. Customers must call Customer Care on 082 1904 to buy any Vodacom Fibre Fixed Voice services

  6. Support Channels

    1. Customers must call Customer Care on 082 1904 for support on Vodacom Fibre Fixed Voice services

Page Description
Vodacom Fibre Fixed Voice terms and conditions detailed herein are subject to change from time to time.
Page Title
Fibre Fixed Voice
Keywords
Fibre Fixed Voice
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/fibre/vodacom-fibre-fixed-voice

Recharge and Get WhatsApp Terms and Conditions

CBU

Recharge and Get WhatsApp

Terms And Conditions

  1. Recharge & Get WhatsApp 'offer' will launch on Monday, 22 July 2019, and will run until such future date as notified by Vodacom.

  2. Recharge & Get offers will be available to new customers who purchase a Vodacom Prepaid SIM and recharge with an instance of R12 airtime and higher 

  3. All existing prepaid customers do not qualify for the offer 

  4. New Hybrid and Post-paid customers will be excluded from this offer

  5. Customers who recharge within the validity period will receive the WhatsApp bundle free of charge 

  6. The allocated WhatsApp bundle will be valid for 7 days with an allocation of 250MB

  7. The promotion will be valid for 3 months from the date of the customers date of connection 

  8. The promotion excludes VOIP on WhatsApp

  9. You can only get the free WhatsApp bundle on one device

  10. All standard WhatsApp rules apply, these are available at 
    https://www.vodacom.co.za/vodacom/terms/promotions/whatsapp-ticket

Page Title
Recharge and Get WhatsApp Terms and Conditions
Keywords
terms, conditions, promotion, recharge, get, WhatsApp
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/promotions/recharge-and-get-whatsapp

Top-Up Recharge & Get Customer Terms and Conditions

CBU

Top-Up Recharge & Get - Customer Terms & Conditions

General

  1. Recharge & Get offers will launch in October 2015, and will run until such future date as notified by Vodacom.

  2. Recharge & Get offers will be available to eligible  Top-up and uChoose customers who: 

    1. Receive a Recharge & Get SMS from Vodacom  

  3. Community Service, Prepaid and Contract SIMS are excluded.

  4. Multiple cumulative recharges in the valid offer period count towards the recharge offer target

  5. Eligible customers can qualify for 1 offer per week, either bonus airtime or 1GB data.

  6. Qualifying customers who achieve the specified recharge offer target in the valid offer period will receive the offer reward free of charge.

  7. Valid recharges – all Prepaid recharges, excluding Vodacom Millionaires airtime allocations, Reward Airtime allocations, Bonus Airtime and Airtime Transfers, Airtime Advance and monthly/ subscription allocations.

  8. Reward validity: Each reward allocated will be available until midnight on the day specified, which differs from reward to reward. 

  9. Top-up customers may opt out of receiving Recharge & Get messages by SMSing OUT to 31118 

BONUS AIRTIME REWARDS: 

  1. Bonus airtime will be available in different denominations, as specified at the time of offer presentation

  2. Bonus airtime is valid for 1 or 7 days, as specified at the time of offer presentation, and will expire at 23:59 on the relevant day

  3. Bonus airtime can only be used for:

    1. Vodacom to Vodacom calls, billed at R2.00 per minute 

    2. National /local SMS, billed at R0.50 each

    3. Data usage, billed at R2.00 / MB  

  4. If Bonus airtime is depleted before the expiry date, billing for usage will revert to other available voice, SMS or data bundles. If there are none, usage will be billed to airtime at the applicable out of bundle rate.

  5. Vodacom4Less customers will not receive V4L discounts while depleting from a bonus airtime bundle.  

1GB DATA REWARDS:

  1. 1GB data offers are valid for 1 or 3 days, as specified at the time of offer presentation, and will expire at 23:59 on the relevant day. 

  2. There will be no carry-over of data beyond the bundle expiry. 

  3. Customers will be charged for the volume of data sent and received, and not the time spent connected.

  4. Data transfer rates are not guaranteed and are dependent on network availability.

  5. Bundles and tariffs only apply to standard APNs.

  6. Data bundles do not apply to data roaming.

  7. If the data bundle is depleted before the expiry date, data usage will revert to other available data bundles - if there are none, data will be consumed at the existing applicable out of bundle 

Page Title
Recharge and Get Terms and Conditions
Keywords
terms, conditions, recharge, get, customer
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/recharge-and-get

Vodacom Home Drive Terms and Conditions

CBU

Vodacom Home Drive

Terms And Conditions

Home Drive: 

The service includes automated SMS communication services, which will SMS the beneficiary on the afternoon of their booking so that, should they wish to change their collection detail. The driving team consists of a back-up driver and vehicle, and lead driver who will drive the beneficiary home in their own vehicle or if preferred, in the vehicle dispatched. The back-up driver will follow and collect the lead driver from the beneficiary's house.

*This service is available subject to availability in peak periods (We will define peak period based on stats e.g. New Year's Eve & Friday nights etc. Service is limited to a 4-passenger vehicle including luggage suited to the vehicles maximum capacity* Passenger vehicles larger than a 4-passenger vehicle are excluded from this service offering.

Service Centres: 

  • Johannesburg

  • Pretoria

  • Cape Town

  • George

  • Port Elizabeth

  • Durban

  • East London

  • Nelspruit

  • Bloemfontein

Number of incidents covered is dependent on the package agreed. The benefit includes home drive trips to a radius of 50km per incident. Any additional kilometres travelled will be charged at R11 per km. Should the beneficiary require additional trips, which are in excess of their annual trip entitlement, the call centre will facilitate the booking on a beneficiary to pay basis.

Additional passengers/drop off: 

Service is available to a valid beneficiary and limited to their specified vehicles only. Up to 4 additional passengers can be transported at no cost, provided that the entire trip is no longer than 50km and takes no longer than 1 hour and are ALL transported to one/main booked address. An additional cost of R50 per additional /unplanned drop off will be charged. This arrangement needs to be discussed and authorised by our call centre to ensure efficient planning and upfront payment (warding off the potential threat to our drivers, when carrying cash).

Cancellation fees: 

  • 2 hours prior to booked collection time - no charge

  • 1 hour prior to booked collection time - R160

  • Less than 1 hour - R320

For any queries please contact us on 082 17 800

Page Title
Vodacom Home Drive Terms and Conditions
Keywords
terms, conditions, home, drive
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/vodacom-home/home-drive

VodaPay’s Easter Egg Hunt CompetitionTerms and Conditions

CBU

VodaPay’s Easter Egg Hunt Competition

Terms and Conditions:

Vodacom Payments Services Company and Vodacom (Pty) Ltd (collectively called “Vodacom”) is running the VodaPay Easter Egg Hunt Competition where new and existing VodaPay followers stand a chance to win R3000 paid into their VodaPay wallets.

All participants during the term of the Competition agree to be bound by the following Terms and Conditions:

Duration

  1. The Competition is open to all new and existing VodaPay social media followers from 17 April 2025 (the “Start date”) – 17 April 2025 (the “End Date”).
  2. The duration of the Competition may be extended or curtailed at the discretion of Vodacom.
  3. Customers must complete all the following actions to qualify:
    • Execute on the specific stipulated action on the VodaPay social media platforms.
  • Explore the app to find the hidden eggs.
  • Take a screenshot and share it on the comment section.
  • Use #VodaPayEasterEggHunt
  1. 3 customers stand a chance of winning R3000 into their VodaPay wallets.
    • 3x R3000 = R9000

Eligibility

  1. Only entries received during the Competition period as stipulated in clause 1 above will qualify as potential winners.
  2. The Competition is only open to natural persons (at least 18 years and older). Entries received from business accounts held by legal persons (amongst other Corporates and SMEs, etc.) are excluded from participating and winning in the Competition.
  3. This Competition is only open to new and existing VodaPay social media followers that complete the required entry mechanics during the stipulated times.
  4. Employees, directors and agents of Vodacom Group Companies and all participating stores, their immediate families, life partners, business partners and associates and any person directly involved with the sponsoring, devising, production, management or marketing of this Competition are not eligible to participate in this Competition.
  5. Persons entering the competition needs to make sure their VodaPay wallet has been upgraded, for them to be rewarded, if selected as a winner.
  6. Participants must reside in South Africa and be in possession of a valid South African identity document or permanent residence permit or temporary residence permit valid for a period exceeding 3 (three) months for the Republic of South Africa and valid at the End Date.

Valid Entry

  1. To stand a chance of winning in the Competition, -
  • Execute on the specific stipulated action on the VodaPay social media platforms.
  • Explore the app to find the hidden eggs.
  • Take a screenshot and share it on the comment section.
  • Use #VodaPayEasterEggHunt
  1. Participants may enter multiple times, by entering on different platforms. However, each entrant may only win on
  2. There are no additional charges for participating in the Competition apart from the standard data costs to upload a valid entry, as explained in clause 11 above. Standard data costs apply as per the user’s Service Provider and existing price plan for data usage.
  3. Vodacom shall not be liable for any costs incurred by the winners for entering the Competition or in claiming any prizes, where applicable. 
  4. Data transfer speeds are not guaranteed and are dependent on network availability and utilisation.

Prize draw

  1. The winners will be randomly selected from all eligible entries who meet all the requirements set out in these Terms and Conditions. The verified winners will be notified within three (3) working days after he / she has been selected and verified as a winner.

Winners will be selected at random. The selected winners will be announced on VodaPay’s social media platforms.

Winner Validation

  1. All the information provided or related to this Competition shall be managed, captured and approved by Vodacom.
  2. Vodacom will share personal details of the respective winners, such as name and contact number with a Vodacom approved third party agency, (Ogilvy), who will notify the respective winners that they have won in the Competition, and you hereby agree to such disclosure as is necessary to effect prize fulfilment.
  3. Vodacom (and / or ‘Ogilvy’) will use reasonable efforts to contact the winners via direct message on their social media profile, or via a phone call based on the contact details provided by the participants to participate in the Competition.
  4. Vodacom (and / or ‘Ogilvy’) shall attempt to contact the winners for a period of 3 (three) normal working weekdays after their names have been drawn and verified as winners. The winners will be contacted during normal working hours, between 8 (eight) in the morning and 5 (five) in the afternoon.  Winners will be advised of arrangements in respect of prizes at the time of contacting the selected winners.
  5. Should a participant not be available on the contact details provided during the timeframe stipulated above or rejects, forfeits or declines acceptance of the prize, that person's right to the prize will be deemed to have been waived and the prize will be forfeited. Vodacom reserves the right to then award the prize to the next randomly drawn participant.
  6. The claim for any prize will be subject to security and validation, and Vodacom reserves the right to withhold any prize until it is satisfied that the claim by a particular winner is valid. The selected winners must be able to identify themselves, in a manner determined by Vodacom, as the qualifying entrants to the Competition and must comply with the required validation procedure, determined by Vodacom, in order to claim any prizes, failing which such winner will forfeit the prize, and the prize will be awarded to the next selected qualifying entrant.
  7. Notwithstanding the fact that the prizes vest in the winners immediately upon the determination of the results, in the event that the required documentation from a particular winner has not been received at the agreed cut-off date communicated to the winner, or no effort is made on the part of any of the winners to make special arrangements to meet the deadline set by Vodacom, such prize will be forfeited. Vodacom then reserves the right to award the prize to the finalist that is next in line.
  8. The winners’ name and location will be displayed on VodaPay social media platforms at the platform’s discretion.
  9. If only one winner in the Competition: Vodacom shall request the winner’s consent in writing to his / her image and/or likeness being used and published by Vodacom in connection with the Competition for a period of 12 (twelve) months after he / she has been announced as the winner. The winner may decline the use of his / her image and/or likeness by Vodacom.

If more than one winner in the Competition: Vodacom shall request the winners’ consent in writing to their image and/or likeness being used and published by Vodacom in connection with the Competition for a period of 12 (twelve) months after they have been announced as winners. The winners may decline the use of their image and/or likeness by Vodacom.

Prize Delivery

  1. Winner will be contacted via direct message on the relevant social media platform. Winner to share full name and contact details.
  2. Cash to be transferred to winners’ VodaPay wallet. (Person’s VodaPay wallet needs be upgraded, before the winner is rewarded with the prize money.)
  3. If a winner cannot accept a prize for any reason whatsoever, the prize will be awarded to the next selected entrant.
  4. All risks and ownership of the prizes shall pass to the winners on transfer/delivery thereof and hence all of Vodacom’s obligations in regard to the Competition as well as in regard to the prizes shall terminate. Collection of prizes stipulated below:

Personal information

  1. User data collected via the Competition will not be used for any other purpose than for execution of the Competition.
  2. User data collected via entry for this Competition will be stored for as long as it is legally required to and in accordance with Vodacom’s Privacy Policy, http://www.vodacom.co.za/vodacom/terms/privacy-policy.

General

  1. Nothing in these Terms and Conditions is intended to, or must be understood to, unlawfully restrict, limit or avoid any rights or obligations, as the case may be, created for either the participant or the promoter in terms of the Consumer Protection Act, 68 of 2008 ("CPA").
  2. The judges’ decision on any aspect of the Competition including the allocation of the prizes will be final and binding and no correspondence will be entered into.
  3. In the event of a dispute in regard to any aspect of the Competition and/or the Terms and Conditions, Vodacom’s decision will be final and binding and no correspondence will be entered into.
  4. Vodacom may refuse to award a prize if entry procedures or these Terms and Conditions have not been adhered to or if it detects any irregularities or fraudulent practices. Vodacom is entitled in its entire discretion to reject any participant for any reason and will not be obliged to notify participants that they are rejected. 
  5. Vodacom and/or any other person or party associated with the Competition, their associated companies, agents, contractors and sponsors and any of its personnel involved in the Competition, shall not be liable whatsoever for any loss or damage incurred or suffered (including but not limited to direct or indirect or consequential loss), death or personal injury suffered or sustained arising from either participation in the Competition or from claiming the prize.
  6. Vodacom is not liable for any technical failures affecting participation and / or prize redemption process of the Competition. In addition, neither Vodacom nor its agents shall be responsible for any loss or misdirected entries, including entries that were not received due to any failure of hardware, software, or other computer or technical systems affecting participating in and/or the prize redemption process of the Competition.
  7. Vodacom, its directors, employees, agents and distributors, are not responsible for any misrepresentation (whether written or verbal) in respect of any prize nor in respect of any warranties, guarantees or undertakings given by any person other than Vodacom itself.
  8. If Vodacom is required by law to alter or cancel any aspect of the Competition or to terminate it as a result of changes in legislation, or for any reason whatsoever, it will have the right to terminate the Competition being offered, with immediate effect and without notice. In such event all entrants hereby waive any rights which they may have against Vodacom and its associated companies, agents, contractors and/or sponsors.
  9. All information relating to the Competition which is published on any marketing material will form part of these Terms and Conditions. In the event of any conflict between such marketing material and these Terms and Conditions, these Terms and Conditions shall prevail.
  10. The Competition is also subject to, and must be read in conjunction with, Vodacom’s existing terms and conditions applicable to its website and mobile site respectively: https://www.vodacom.co.za/vodacom/terms/website-terms-and-conditions
Page Description
VodaPay Easter Egg Hunt Competition where new and existing VodaPay followers stand a chance to win R3000 paid into their VodaPay wallets.
Page Title
VodaPay’s Easter Egg Hunt - Competition | Vodacom
Keywords
VodaPay Easter Egg Hunt, VodaPay, Easter Egg Hunt
Weight
0
Page Category
Promotions
Terms and Conditions
Page URL
/vodacom/terms/competitions/vodapay-easter-egg-hunt

eSIM Terms and Conditions

CBU

Vodacom eSIM

  • General eSIM Terms and Conditions
  1. Vodacom eSIM is available to all Vodacom customers (Prepaid, Top-up & Post-paid) and customer types (including Vodacom Business customers)
  2. Vodacom eSIM is available at selected Vodacom Shops, approved dealers and additional Business channels listed below
  3. Vodacom Business customers can also procure sims from the Managed Service Desk, if serviced via this channel.
  4. To utilise the Vodacom eSIM, a compatible device is required, this means that the device will need to be eSIM-enabled.
    1. Vodacom eSIM will work on smartphones that are/were sourced (bought/taken through a contract) from Vodacom or bought from another provider within the OEM approved region.
    2. Taking into account that devices are constantly in evolution, it is necessary for customers to check on the smartphone (eSIM) abilities prior to switching to an eSIM or purchasing of an eSIM-enabled device.
    3. Some devices that were sourced outside South Africa may not work with the Vodacom eSIM, this could be as a result of how the device is managed from the source location and also could be as a result of regional based locks. In this case the customer will need to contact the store/location where the device was purchased as Vodacom is not able to make any changes on the device.
  5. The Vodacom eSIM will be available via a QR code (which requires customers to scan in the Add eSIM menu in the device SIM manager settings).
  6. Customers are required to specifically request for an eSIM instead of a plastic/physical SIM card during the sim purchase/activation process.
  7. Vodacom eSIM is available to be used for a new activation or a SIM Swap
    1. New activation refers to the activation of a new Vodacom number or the introduction of an additional number (i.e. add on line) on a post-paid line.
    2. SIM Swap refers to a:
      • Voluntary change of the SIM card type from a plastic/physical SIM to an eSIM.
      • Voluntary change of the device from an eSIM enabled device to another eSIM enabled device (i.e. device upgrade)
      • Involuntary change of the SIM card where the SIM card is damaged, lost or stolen.
  • eSIM Activation
  1. Vodacom eSIM is available from Vodacom branded stores
    1. Where the eSIM is not available at a particular store, you will be advised of the store(s) that you can obtain it from.
    2. As the customer you will need to advise the agent of the SIM preference on purchase of/activating a contract or when managing your SIM swap.
    3. You are able to activate the eSIM at the same channel which the sim was purchased from.
  2. Based on your customer type, if you are a
    1. Prepaid customer:
      • After purchasing the Prepaid eSIM customers will receive two till slips. One is the cash sale slip and the other is the eSIM QR code. The eSIM QR code slip is used for a new eSIM activation or SIM swap (See details below).
      • Customers will be liable for every Prepaid eSIM printed as per request
      • If the eSIM QR code slip is lost, the eSIM will not be able to be reprinted, thus a new one will need to be purchased.
    2. Top-up/Post-paid customer:
      • When requesting an eSIM (for a new activation or SIM swap), the eSIM details will be sent through to the customer’s account linked email address.
      • Should the email address need to be changed, customers will need to follow an in-store change of details process.
      • For new eSIM activations and SIM swaps: In the event that customers delete or lose the email containing the eSIM QR code details, Vodacom agents (in-store/contact centre) will be able to resend the email to the linked email address.
      • SIM Swaps: In the event that customers delete or lose the confirmation code SMS, Vodacom agents (in-store/contact centre) will be able to resend the confirmation code to the linked number/email address.
      • For Vodacom Business customers:
  1. Only authorised users in an organisation can request for eSIM activations and sim swaps – Corporate Administrators.
  2. If a user has a K account, KI account or has self-service privileges then they are able to perform all eSIM related requests.
  1. Prior to sourcing/downloading a Vodacom eSIM onto a smartphone, customers need to ensure that the smartphone is on the latest software as the eSIM menu option may not be visible on outdated smartphone software.
  2. Where an eSIM is obtained for :
    1. A new activation: Customers will need to complete the RICA process prior to scanning the eSIM QR code.
    2. A SIM Swap: Customers need to ensure that that they have submitted the SIM swap request and it has been completed before scanning the eSIM QR code.
  3. Vodacom post-paid and top-up (including Vodacom Business) customers will follow existing processes with regards to activating a new line where the connection method is eSIM.
  • eSIM SIM Swap
  1. Existing Vodacom customers:
    1. When opting for an eSIM (as a result of a SIM swap of an add on line), the eSIM terms and conditions do not replace any other terms and conditions, agreements or contracts that exist between the customer and Vodacom.
    2. Vodacom post-paid and top-up (including Vodacom Business) customers will follow existing processes when doing a SIM Swap where the connection method is eSIM.
    3. For Vodacom Business customers:
      • Sim swap and activations can be requested via an account manager, Managed Service Desk, 1940 and Business in Retail stores
      • The request will need to be accompanied with a company letterhead, if required, as per the current physical/plastic sim process
    4. eSIM Swap refers to
      1. Physical/Plastic SIM to eSIM
      2. eSIM to Plastic SIM
      3. eSIM to eSIM (as a result of a device change/upgrade)
    5. When swapping to an eSIM, customers need to take into account the following points:
      1. The cell phone number that is being swapped will need to be active on the network at the time of requesting the SIM Swap and able to receive SMS.
      2. The store /contact centre agent will follow a validation process prior to initiating the SIM swap request (as part of the current process).
      3. When swapping to an eSIM (i.e. request submitted), an SMS message will be sent to the customer containing a confirmation code/one time pin (OTP) of which customers will need when scanning the eSIM QR code.
        • The confirmation code will not be sent to any other cell phone number.
        • For security reasons, Vodacom store/contact centre agents do not have a view of this confirmation/OTP and customers must not share it once received.
        • Upon receiving your confirmation code, do not use it until prompted to do so
      4. To complete the SIM swap:
        1. Prepaid customer: You will use the QR code that would have been provided when you purchase the eSIM for the purpose of SIM swapping – customers are urged to only use approved QR scanners for safety reasons
        2. Post-paid & Top-up:
          • An email containing the QR code to be used for the SIM Swap will be sent to the account linked email address.
          • Should the email address require to be changed, you will need to follow an in-store change of details process.
          • The email containing the QR code to be used for the SIM Swap will not be sent to any other email address.
        3. The completion of a SIM swap request takes between two to four hours due to safety reasons.
        4. Only scan the eSIM QR code after the device has lost network connectivity (i.e. SIM swap completed), the customer will be prompted to enter the confirmation code that was sent via SMS earlier. Scanning the QR code immediately after receiving it and the SIM swap has not completed on Vodacom systems:
          1. Will not expedite the SIM swap process.
          2. Will result in an error
        5. When upgrading a device, customers will need to complete the upgrade process prior to SIM swapping to an eSIM.
        6. When porting in from another network provider, customers will need to complete the port in process prior to SIM swapping to eSIM.
        7. In a case where customers are using an eSIM in devices and the smartphone is damaged or lost/stolen:
          1. Customers will be required to do a double sim swaps
          2. Double SIM Swap means:
            • eSIM to Physical/plastic SIM
            • Physical/plastic to eSIM
          3. The loss, theft or damage of a sim card needs to be reported to South African Police Service within a reasonable time after having reasonably become aware of the loss, theft or destruction and obtain written proof in the prescribed form, that the report has been made with the official reference number of the report
          4. When doing a double SIM, customers will be billed for each individual SIM Swap event.
        8. Customers will not be allowed to SIM swap to an eSIM if the cell phone number is not connected to the network.
  • Post eSIM Activation
  1. To download the Vodacom eSIM to a device
    1. Ensure that the device native app is used when scanning the eSIM QR code.
    2. Don’t download the eSIM during load shedding as it can fail due to low network connectivity
    3. To download the eSIM, the phone device (smartphone) is to be connected to the internet through either Wi-Fi or a mobile network.
    4. When using mobile network to download, ensure that the line has airtime or a positive data balance.
    5. As the eSIM user will be responsible to change the default pin code on your eSIM.
  2. Customers can use a Vodacom or another operator’s plastic/physical SIM with the Vodacom eSIM
  3. Another operator’s eSIM can be used with a Vodacom eSIM
  4. A Vodacom plastic/physical SIM can be used with the new eSIM
  5. Only one eSIM can be active or switched on
  6. The eSIM device will work as designed by the device manufacturer, however should the customer have multiple eSIMs on the device, please note:
    1. The device will connect to one bearer type (Voice/SMS/Data) per SIM connection (i.e. plastic SIM/eSIM), where the one line (eSIM/plastic) can be on voice connection whilst the other line(s) is on a data connection.
    2. As a user you can toggle between the different SIM types (plastic or eSIM) whilst also toggling between different bearer types, i.e. SMS, Data and Voice
Page Description
eSIM is available to all Vodacom customers (Prepaid, Top-up & Post-paid) and customer types (including Vodacom Business customers)
Page Title
eSIM - Terms and Conditions | Vodacom
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eSIM
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Terms and Conditions
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eSIM

Vodacom Screen Insurance Terms and Conditions

CBU

Vodacom Screen Insurance

Terms And Conditions

Please note this is summary of the information relating to Vodacom Screen Insurance. Vodacom Screen Insurance is only available as part of pre-defined deals. This product cannot be purchased as a standalone offer. Full Terms and Conditions are available on the website:www.vodacom.co.za/insurance. This short-term insurance product is underwritten by Vodacom Insurance (RF) Limited.  

For any queries, complaints and claims related to your insurance product please contact Finrite Administrators (Pty) Ltd, our insurance administrator on 082 1952

 

What you are covered for:

Vodacom Screen Insurance:

  • If the Screen of Your Insured Device is cracked or damaged, we will pay the repair cost up to a maximum of R5000 per repair claim. 

  • Maximum claim limits apply:

    1. If You received 24 months of cover as part of a Vodacom Deal, a maximum of 2 claims will be paid over the 24 month period

  • All repairs must be done at a repair centre approved by Vodacom Insurance (RF) Limited and will be done in accordance with the standard repair process. 

  • Please note that the repairs to your Screen may affect the device warranty therefore you are liable to verify this with the respective manufacturer.This Policy only covers the Screen of the Insured Device and cannot be transferred to another device.

Important Information at claims stage: Excess payable

The excess is the first amount payable by you and is set out below. 

  • You will pay an excess of R150 upon every successful claim.

  • If the repair or replacement cost is greater than R5000, You will have to pay the difference.

 

What you will NOT be covered for:

Vodacom Screen Insurance:

  • We will not pay out if your device is stolen or lost.

  • We will not pay out for any repairs to the Screen if there is any liquid damage to the insured device

  • We will not pay for any additional accessories including but not restricted to screen covers, carrying cases, or any other equipment used in conjunction with the Insured Device.

  • We will not pay for any other repairs to the device except for the repairs to the Screen in all instances, whether the other repair is related to the cracked/damaged Screen or not.  You will have to pay for the cost of such repairs. 

  • We will not pay for a Screen repair if the repair to the Screen does not place the Insured device in working condition.

  • We will not cover You for any repairs covered under the device manufacturer warranty;

  • We will not pay for normal wear and tear, including scratches;

Page Title
Screen Insurance Terms and Conditions
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screen, insurance, cover, terms, conditions
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Terms and Conditions
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