Platinum for Business Terms and Conditions

CBU

Platinum for Business Terms and Conditions

Vodacom Onyx programme benefits are subject to the following terms and conditions:

General

  • Your Vodacom cellphone number serves as your Onyx programme membership number

  • Membership is valid for a period of 12 (twelve) months and is reviewed annually

  • Any and all benefits associated with Onyx programme membership are available and applicable for the year of your Onyx programme membership only.  They may not be accumulated, transferred or exchanged

  • If a company is responsible for your cellphone account, it is your responsibility to ensure that benefits you receive on the Onyx programme do not contravene the company policies and procedures

  • Membership of the Onyx programme will be forfeited immediately if you port to another mobile network operator

  • Vodacom reserves the right to change the rules of the programme at its sole discretion, at any time

Premium Service Desk access

  • You will be routed directly to the Premium Service Desk when calling 082 1903 from the cellphone number that is registered on the Onyx programme

Annual upgrade benefit

  • There is no charge associated with the annual upgrade benefit

  • The range of devices available for the upgrade is not dependent on your applicable price plan

  • This benefit is subject to renewal of your contract for a period of 24 months from the date of upgrade

  • Device insurance is your responsibility

Please remember to check your cellphone insurance after each upgrade to ensure it is insured for its replacement value.  The Premium Service Desk consultants will be able to assist you

Faulty, lost or stolen device benefits

  • Only the device that has been used with the cellphone number registered on the Onyx programme will be replaced when lost, stolen or faulty, provided it has also been active on the Vodacom network in the last 30 (thirty) days.

  • To qualify for the free replacement and delivery of your lost or stolen data device and/or its SIM card, your data service must have been used in conjunction with your data line number on the Vodacom network within the last 30 (thirty) days

  • If your device is lost, stolen, faulty or defective and requires replacement, contact the Premium Service Desk to arrange delivery of the replacement device

  • The first replacement of a faulty, lost or stolen device during the year of Onyx programme membership is provided free of charge

  • An excess fee may be charged for subsequent claims made during the same Onyx membership period  

  • In terms of RICA legislation, you are required to report lost and stolen mobile devices.  Notify the Premium Service Desk on 082 1903 and the consultants will assist, issuing an ITC reference number.   This reference number may be required by SAPS in order to obtain a case number, or by your insurer in the event of a claim

  
 

Page Title
Business Platinum Terms and Conditions
Keywords
Business Platinum Terms and conditions
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0
Page Category
Terms and Conditions
Page URL
/vodacom/rewards/business-platinum-terms-and-conditions

Vodacom Competition Prizes Terms and Conditions

CBU

Vodacom Competitions 2025 Prizes

Terms and Conditions:

Vodacom (Pty) Ltd (“Vodacom”) periodically runs Competitions where prizes are awarded to eligible participants as specified on Vodacom’s social and digital media platforms (the “Competition”).  

These are the Standard Competition Terms and Conditions and comprise Part A (which contains the Competition-specific information) and Part B (which contains general terms and conditions that apply to all competitions). In the event of any conflict, the terms and conditions of Part B prevail.

By entering and/or participating in this Competition, entrants/participants opt into, agree, and consent to be bound by the Terms and Conditions (comprising Part A and Part B) stated below.

Part A: Competition-Specific Terms and Conditions

Competition Duration

  1. The Competition period/duration is from 1 January 2025 to 31 December 2025.
  2. The Prize draw for this competition will be as specified on Vodacom’s social and digital media platforms.

Competition Prize/s

  1. The Competition Prize is: as specified on Vodacom’s social and digital media platforms.
  2. Prize exclusions: any and all items that exceed the prize as described on social media platforms, and any other Vodacom Products and Services unless specified.

Eligibility

  1. The Competition is open to Vodacom customers, who have been Vodacom customers for an uninterrupted period of 24 (twenty-four) months or longer, and who entered via Vodacom and/or other third-party social media and digital platforms, who completed the competition form, or other stipulated requirements for entry as specified for the Competition.   
  2. Participants are allowed to enter the Competition once per day during the Competition period or as specified in the relevant social media campaign posts.

Prize Delivery

  1. The Prize delivery for this specific Competition requires physical delivery or collection as contemplated in clauses 1 or 34.2 below, determined at Vodacom’s discretion.

Part B: General Competition Terms and Conditions

In addition to the Specific Competition Terms and Conditions outlined in Part A above, the following General Terms and Conditions apply to the Competition.

Duration

  1. The duration of the Competition (as stipulated in Part A above) may be extended, curtailed or cancelled at the discretion of Vodacom.

Prize

  1. Vodacom has the right to change the type and quantity of prize/s (described in Part A above) or to substitute it at their discretion, and Vodacom has the right to determine the value of the Prize/s.

Eligibility

  1. Only entries received during the Competition period (as stipulated in clause 1 in Part A above) will qualify as potential winners.
  2. The Competition is only open to natural persons. Entries received from business accounts held by legal persons (amongst other Corporates and SMEs, etc.) are excluded and disqualified from participating and winning in the Competition.
  3. Any entrant/participant under the age of 18 shall present their parent/guardian’s written consent to enter the Competition at Vodacom’s request.
  4. Only entrants/participants who are using SIM cards that have been RICA registered are eligible to win the Competition. Each owner of a SIM card(s) is responsible for complying with South African law by RICA registering their SIM cards.
  5. Unless otherwise stipulated, employees, directors and agents of Vodacom and all participating stores, their immediate families, life partners, business partners and associates, and any person directly involved with the sponsoring, devising, production, management, or marketing of this Competition are not eligible to participate in this Competition.
  6. Entrants/participants must reside in South Africa and be in possession of a valid South African identity document or permanent residence permit or temporary residence permit valid for a period exceeding 3 (three) months for the Republic of South Africa and valid for the Competition duration, and must provide a copy of such an identity document to Vodacom on request - failing which eligibility to win is forfeited.
  7. Entrants/participants are only eligible if they have not won a Vodacom competition during 6 (six) months preceding this Competition. The 6 (six) months calculation will start from the date that Vodacom fulfilled the Prize in the preceding Competition.
  8. In the event that the user of the mobile phone (i.e., the entrant/participant in the Competition) is not the person that is responsible for payment of the participating mobile phone account/ charges, then the Prize will be awarded to the person that is responsible for payment of the participating mobile phone account/ charges.
  9. Vodacom customers who are not in good standing with Vodacom, or are involved in any legal process with Vodacom, or are in arrears with their accounts are not eligible for this Competition.

Valid Entry

  1. A Valid Entry must comply with the stipulated Competition requirements, including following the stated prompts (including on social media or other platforms) or completing the required entry forms.
  2. Qualifying entrants/participants must complete all the required information on the Competition entry form or platform, which can be found via Vodacom’s various social media platforms during the period of this Competition.
  3. Responses directly or via direct messages on any social media platform will not be considered valid entries.
  4. Only correct answers or a correct sequence of answers will be accepted and eligible to be selected as a winner at Vodacom’s discretion.
  5. Unless otherwise stipulated in or required by the entry requirements, there are no additional charges for participating in the Competition. In respect of online entries, standard data costs may apply to uploading a valid entry online, as may be applicable. Standard data costs apply as per the user’s Service Provider and existing price plan for data usage and are subject to the applicable Terms and Conditions of that service.
  6. Vodacom shall not be liable for any costs incurred by the winners for entering the Competition or claiming any prizes. 
  7. Data transfer speeds are not guaranteed and are dependent on network availability and utilisation.
  8. Vodacom (or its Agent) retains the right to determine, at its sole discretion, if entrants/participants meet the stipulated eligibility criteria, criteria for a valid entry, competition requirements, and are eligible to win a prize based on the Competition requirements.

Prize Draw

  1. The winners of the Prize will be randomly selected from all eligible entries who meet all the requirements set out in these Terms and Conditions, and will be selected at Vodacom’s discretion.
  2. The verified winners will be notified within (2) two days after he/she has been selected and verified as a winner.
  3. The decision of the judges (who draw the prizes or decide the winners, as appointed by Vodacom at its sole discretion) on any aspect of the Competition, including the award or allocation of the Prizes, will be final and binding and no correspondence will be entered into.

Winner Validation

  1. All the information provided or related to this Competition shall be managed, captured, and approved by Vodacom.
  2. Vodacom will share personal details of the respective winners, such as name and contact number, with a Vodacom-approved third-party agency, Openfield Marketing, who will notify the respective winners that they have won in the Competition, and by participating in the Competition, entrants/participants agree to and accept such disclosure as is necessary to effect Prize fulfilment.
  3. Vodacom and Openfield Marketing will use reasonable efforts to contact the winners via direct messaging on their social media profile, email, or telephonically as may be applicable on the contact details provided by the entrants/participants to participate in the Competition.
  4. Vodacom and Openfield Marketing shall attempt to contact the winners for a period of 2 (two) normal working weekdays after their names have been drawn and verified as winners. The winners will be contacted during normal working hours, between 8 (eight) in the morning and 5 (five) in the afternoon. Winners will be advised of arrangements in respect of Prizes at the time of contacting the selected winners.
  5. Should an entrant/participant not be available on the contact details provided during the timeframe stipulated above or rejects, forfeit, or decline acceptance of the Prize, that person’s right to the Prize will be deemed to have been waived, and the Prize will be forfeited. Vodacom reserves the right to then award the Prize to the next randomly drawn entrant/participant.
  6. The claim for any Prize will be subject to security and validation, and Vodacom reserves the right to withhold any Prize until it is satisfied that the claim by a particular winner is valid. The selected winners must be able to identify themselves, in a manner determined by Vodacom, as the qualifying entrants/participants to the Competition and have to comply with the required validation procedure, determined by Vodacom, in order to claim any Prizes, failing which such winner will forfeit the Prize and the Prize will be awarded to the next selected qualifying entrant.
  7. Notwithstanding the fact that the Prizes vest in the winners immediately upon the determination of the results, in the event that the required documentation from a particular winner has not been received at the agreed cut-off date communicated to the winner, or no effort is made on the part of any of the winners to make special arrangements to meet the deadline set by Vodacom, such Prize will be forfeited. Vodacom then reserves the right to award the Prize to the finalist that is next in line.
  8. The winners’ name and location may be displayed on www.vodacom.co.za/competition_winners after a period of 2 (two) working days subsequent.
  9. Vodacom shall request the winner’s/winners (as may be applicable) consent in writing to their image and/or likeness being used and published by Vodacom in connection with the Competition for a period of 12 (twelve) months after they have been announced as the winner. The winner may decline the use of their image and/or likeness by Vodacom.

Prize Delivery

  1. The following general conditions apply to the delivery of Prizes, unless otherwise indicated in Part A above.
  2. Vodacom and/or its Agent will determine the mode of Prize delivery at its discretion.
  3. If the method of Prize delivery is identified in Part A above, the clause applicable to that method of delivery as detailed more fully below will apply:
    • In the event of a Prize requiring physical delivery - delivery will take place via courier at dates, times and places agreed to between Openfield and the winner(s). The winner must provide a correct address for delivery. Delivery may only be possible during weekdays (Monday – Friday) between 09h00 – 17h00, and not on Saturdays, Sundays, and public holidays. If the winner is not home for courier or delivery, or the address cannot be found, the winner will be offered one more opportunity to provide an accessible address for delivery and to be available for such delivery; if delivery is still not possible, the Prize will be forfeited.
    • In the event of a Prize requiring physical collection – Vodacom or Openfield Marketing will communicate the address and location where and hours when the Prize can be collected by the winner(s). Neither Vodacom nor Openfield shall be held liable should the winner(s) be unable to collect the Prize. Prize/s must be collected by the winner/s within 10 (ten) working/business days from the announcement and notification of the winners, failing which the Prize will be forfeited.
    • In the event that a Prize can be sent electronically via email, a valid email address must be provided by the winner. If Vodacom or Openfield has sent the email containing the electronic Prize to the email address provided, delivery thereof will be deemed to have taken place. Neither Vodacom nor Openfield will be held liable if delivery to such an email address fails or if the winner is unable to retrieve the email or Prize as sent to such email.
    • In the event of data and/or airtime Prizes, all data Prizes will be allocated to the winners within seven (7) working days after the competition days after the competition winner(s) have been confirmed and the winner(s) details have been confirmed, including the Vodacom MSISDN (cell phone number) that the data and/or airtime must be transferred to.
    • In the event of a cash Prize, the cash Prize will be transferred via EFT (electronic funds transfer) to the winner within seven (7) working days after the competition winner(s) have been confirmed and the winner(s) banking details confirmed by receiving proof of banking details and identification.
    • In the event of a Prize being an award on the VodaPay App, the winner must download the App and register on the App. Vodacom can only transfer money into the VodaPay wallet if the the winner has downloaded the App and registered on it. The cash Prize will be transferred into the winner’s VodaPay wallet within seven (7) working days after confirmation by the winner of their VodaPay details. Should the winner fail to meet the criteria for a period of ten (10) working days, the Prize will be forfeited.
  4. Should Vodacom or Openfield not be able to fulfil their obligation in delivering the Prize(s) to the winner(s), for whatsoever reason, including due to lack of accurate information provided by the winner(s) or the winner(s) inability to receive the Prize, the Prize will be forfeited.
  5. In order to effect arrangements required for the Prize fulfilment in terms of this Competition, Vodacom will share personal details of the respective winners, such as name and surname, and contact number, with a Vodacom-approved third agency, Openfield Marketing, for distribution of the Prize items, and by participating in the Competition, entrants/participants agree to such disclosure as is necessary to effect Prize fulfilment.
  6. If a winner cannot accept a Prize for any reason whatsoever, or if Vodacom or Openfield are unable to deliver the Prize (including for the reasons mentioned above), the Prize will be awarded to the next selected entrant.
  7. All risks and ownership of the Prizes shall pass to the winners on transfer/delivery thereof, and all of Vodacom’s obligations regarding the Competition and Prizes shall terminate.

Prizes are not transferable

  1. No Prize is transferable or exchangeable and may not be redeemed by, transferred, or given to another person.
  2. No Prize can be redeemed for cash and may not be sold.
  3. Vodacom will not transfer, allocate, or assign a Prize to someone else if requested by the winner.

Personal information and permission to receive marketing and promotional information

  1. User data collected via the Competition will not be used for any other purpose than for the execution of the Competition and/or for the sharing of related marketing and promotional information.
  2. User data collected via entry for this Competition will be stored for as long as it is legally required to and in accordance with Vodacom’s Privacy Policy, http://www.vodacom.co.za/vodacom/terms/privacy-policy.
  3. By entering this Competition, entrants/participants give Vodacom permission to send them marketing or promotional information about Vodacom products, services and other Competitions, and consent to their name, contact number, and/or email address being shared with official Partner/s in the campaign to which the Competition relates, for marketing or promotional purposes.
  4. The entrant(s) will be given the option to opt out of receiving marketing or promotional information via the platform from which they receive such information.

General

  1. Vodacom may be bound by specific event-related rules and regulations that are determined by relevant governing bodies. These rules will be communicated to the competition entrant/participant and with which the competition entrant/participant agrees to comply.
  2. Nothing in these Terms and Conditions is intended to, or must be understood to, unlawfully restrict, limit or avoid any rights or obligations, as the case may be, created for either the entrant/participant or the promoter in terms of the Consumer Protection Act, 68 of 2008 (“CPA”).
  3. The decision of the judges (who decide the winners, as appointed by Vodacom at its sole discretion) on any aspect of the Competition, including the allocation of the Prizes, will be final and binding and no correspondence will be entered into.
  4. In the event of a dispute in regard to any aspect of the Competition and/or the Terms and Conditions, Vodacom’s decision will be final, and binding, and no correspondence will be entered into.
  5. Vodacom may, at its discretion, refuse to award a Prize if entry procedures or these Terms and Conditions have not been adhered to or if it detects any irregularities or fraudulent practices.
  6. Vodacom (or its Agent) is entitled in its entire discretion to disqualify any entrant/participant for any reason and will not be obliged to notify entrants/participants of such disqualification.
  7. Vodacom and/or any other person or party associated with the Competition, their associated companies, partners, agents, contractors and sponsors and any of its personnel involved in the Competition shall not be liable whatsoever for any loss or damage incurred or suffered (including but not limited to direct or indirect or consequential loss), death or personal injury suffered or sustained arising from either participation in the Competition or from claiming the Prize.
  8. Vodacom is not liable for any technical failures affecting participation and/or Prize redemption process of the Competition. In addition, neither Vodacom nor its agents shall be responsible for any loss or misdirected entries, including entries that were not received due to any failure of hardware, software, or other computer or technical systems affecting participating in and/or the Prize redemption process of the Competition.
  9. Vodacom cannot and will not be held liable should it be impossible for it to deliver the Prize or to fully perform, execute or fulfil the Prize. Should the Prize be linked to a specific fixture, match or event, and should that specific fixture, match or event be cancelled, interrupted, postponed, or otherwise affected by events or factors outside of Vodacom’s control, Vodacom cannot be held liable for the fulfilment of the Prize or be required to provide an equivalent or replacement Prize.
  10. Vodacom, its directors, employees, agents and distributors are not responsible for any misrepresentation (whether written or verbal) in respect of any Prize nor in respect of any warranties, guarantees or undertakings given by any person other than Vodacom itself.
  11. If Vodacom is required by law to alter or cancel any aspect of the Competition or to terminate it as a result of changes in legislation, or for any reason whatsoever, it will have the right to terminate the Competition being offered, with immediate effect and without notice. In such event, all entrants/participants waive any rights they may have against Vodacom and its associated companies, agents, contractors, official Partners and/or sponsors.
  12. All information relating to the Competition which is published on any marketing material will form part of these Terms and Conditions. In the event of any conflict between such marketing material and these Terms and Conditions, these Terms and Conditions shall prevail.
  13. The Competition is also subject to and must be read in conjunction with, Vodacom’s existing terms and conditions applicable to its website and mobile site, respectively: https://www.vodacom.co.za/vodacom/terms/website-terms-and-conditions
Page Description
Competitions where prizes are awarded to eligible participants as specified on Vodacom’s social and digital media platforms (the “Competition”).
Page Title
Prizes | Vodacom
Keywords
competitions, prizes
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/competition/prizes

Showmax Subscription Plans Terms and Conditions

CBU

Showmax Promotion Terms and Conditions

  1. These terms and conditions govern the relationship between you, Vodacom and its affiliates (“Vodacom”) and Multichoice Support Services Proprietary Limited (“MSS”) (together “Us” or “We”) regarding the Showmax Promotion and related features (the “Service”). Use of the Service is also governed by the Privacy Policy which is incorporated herein by reference. These terms and conditions for the Service shall be read together with the Showmax Terms and Conditions available at: https://faq.showmax.com/eng/legal/za/service-terms-za, together referred to as the (“Terms and Conditions”).
  2. The Showmax Data Bundle offer provides you with data to stream or to sync and/or to access the Showmax application and Showmax service on https://www.Showmax.com/ (“URL”) when you subscribe to the Service. Existing customers will need to cancel their existing subscription and re-subscribe to the Service with this proposition in order to qualify for the promotional offer. By subscribing to the Service you agree to the Terms and Conditions.

Your Acceptance of these Terms and Conditions

  1. Vodacom and MSS are the provider of the Service and the Showmax Promotion (set out in paragraph __ below) in its various formats accessible via mobile devices. Please read these Terms and Conditions and the Privacy Policy carefully before using the Service or submitting information through the Service. By using the Service or submitting information through the Service, you are agreeing to these Terms and Conditions. If you do not agree, please do not use this Service or submit any information through the Service. We reserve the right, at any time, to modify and update these Terms and Conditions from time to time by posting such updated Terms and Conditions on the Vodacom and/or Showmax website. Any such updates shall apply to you and your use of the Service and by continuing to use the Service, you shall be deemed to have accepted such changes.

General

  1. As a user of the Service, you will subscribe for this Service on a recurring basis making you a paying user (“Subscribed”). As a Subscribed user, you will be asked to submit personal information to us. We are committed to ensuring responsible practices in the collection, use and disclosure of your personal information in accordance with applicable law and the Privacy Policy incorporated by reference into and form a binding part of these Terms and Conditions. If you do not agree with our Terms and Conditions please do not provide us with any personal information, and please do not use the Service.
  2. By being Subscribed, you agree to the following additional rules upon successful initial registration for the Service:

5.1 you will be charged a subscription fee of ZAR 69,00 (sixty nine Rand) per month ) (incl. VAT) (the “Fee”) for the Service.

5.1.1. If you are a pre-paid or top-up customer:

  1.  
    1.  
      1. the Fee will be deducted from your available airtime balance monthly. You acknowledge that you must have enough airtime available to pay the Fee to continue to use the Service;
      2. if you fail to pay the Fee in full, Vodacom may at its sole discretion suspend or terminate your subscription to the Service;
      3. only one subscription is permitted per mobile number. Vodacom and non-Vodacom (where they are able to do so) users within the Republic of South Africa may subscribe.

5.1.2 If you are a contract customer, the Fee will be set out in your monthly statement. If you do not pay your monthly Fee, your subscription may be suspended by Vodacom in its discretion.

  1. You acknowledge that you will only be able to access the Service once Subscribed.
  2. You give us consent to provide you with various messages about / based on your interaction with the Service. These messages will be delivered to you in the form of text messages sent to your mobile device using the mobile number identifying you as the Subscribed user of the Service. These messages include, but are not limited to:

a) periodic messages to encourage, or remind you to browse or access the Service;

b) messages inviting you to share, voluntarily, data about yourself or your preferences;

c) messages inviting you to try alternate versions of the Service based on Vodacom’s knowledge of the device you are using to access the Service;

d) confirmation messages relating to your subscribing for, or cancellation of, the Service;

e) messages inviting you to rate the Service’s quality and your opinion of your experience of the Service as measured by the metric scale provided; and

f) messages relating to the earning, notification and servicing of rewards.

  1. You may opt out of the messages above except for the system messages which are mandatory in order for us to correctly administrate your use of the Service. To opt out of the messages, you are advised to make use of the functionality on the Service settings to cancel messages, or alternatively, to send an opt-out message request: SMS STOP To 30881 or dial *135*181.
  2. You will not be charged for interactions that you will have with the Service via SMS. Data charges may apply for accessing the Service on website
  3. You accept that the Service’s default language is English.
  4. Subscribed users may cancel the Service in entirety at any time via the Service menu. When cancelling the Service, you accept that your old profile and preferences will be retained for a 6 (six) month period and for no longer than 5 years (only if necessary), and in order to facilitate a convenient experience should you choose to re-subscribe at a later stage within the 6 (six) month period.
  5. You acknowledge that any subscriptions in error will be billed. For your protection, we ask you to confirm all purchases twice.
  6. You acknowledge that we reserve the right to offer the promotional Showmax data, other Vodacom data, promotions or prizes to you on a discretionary and promotional basis, and this can change at our discretion at any time.

Rewards & Prizes (where applicable)

  1. If applicable and to be eligible for rewards from the Service, you acknowledge that you need to have an active subscription for the Service.
  2. You acknowledge, understand, and agree that for your subscription to the Service does not guarantee any prizes or rewards from the Service. We shall not have any liability for such loss or damage while using the Service.
  3. Where applicable, prizes may not be substituted or transferred. All taxes associated with the receipt or use of any prize is the sole responsibility of the winner. If any legal authority contests the awarding of a prize, we may, in our sole discretion, determine whether to award such a prize.
  4. Rewards can only be earned by Vodacom customers. Any non-Vodacom customers will be unable to earn rewards due to their being active on a different network. You acknowledge that this is outside of Vodacom’s control and you indemnify Vodacom from any inconvenience caused by this.
  5. Only the qualifying Vodacom mobile number that is subscribed to the Service, can earn rewards.
  6. In the event that you terminate your Vodacom contract, you accept that you forfeit the use of any unused rewards by that point as well as the earning of future rewards from that point.

Subscription Rules for Promotional Offer:

  1. The Promotional Offer of the Service is as follows:
  •  
    • Showmax Mobile Only subscription at R69 (sixty-nine Rand) (including VAT), entitling you to receive the following:
  1.  
    1. 10GB Showmax URL Data every month for the first 3 months; and thereafter
    2. 3GB Showmax URL Data per month.
  2. Customers can subscribe to the Promotional offer above by dialing *135# or by visiting the Vodacom or Showmax websites.
  3. You are electing to use the Service on a month-to-month in which instance you will be able to cancel the Service at any time before the expiry of the current month of use. To deactivate the recurring bundle, customers need to visit the Vodacom and/or Showmax websites or contact the Vodacom Customer Care centre.
  4. Any existing in-bundle usage and any other loaded data in your account will not be consumed until the Service is depleted or expires. You can check your bundle balance for the Service by dialing *135#, and choosing option 1 – balances or via the VodaPay App.
  5. The subscription process (and terms and conditions) required for Showmax shall at all times be applicable and shall constitute an agreement between you and MSS. Vodacom shall not be liable for any unavailability, faults glitches, bugs or technical issues with the Showmax application and/or URL. Furthermore, Vodacom shall not be held liable for any damages or loss howsoever arising that you may suffer due to use of the Showmax application and/or URL.
  6. No Showmax Data pro-ration will occur.
  7. If you use the applications outside of the Service, you will be charged as per your existing tariff plan. If you follow a link outside the Showmax application and/or URL, normal data rates will apply as per your existing tariff plan.
  8. The Showmax Data Bundle depletion will not occur for any banner advertising or in-stream advertising that may be present within the Service.
  9. The Showmax applications and/or URL may contain third party advertisements, content, materials, and/or links to third party services and / or websites that are not owned or controlled by Vodacom. Vodacom assumes no responsibility for, the content, privacy policies or practices of any third-party websites or applications. In addition, Vodacom does not and cannot censor or edit the content of any third-party website. When you visit third party websites, Vodacom encourages you to read the Terms and Conditions and privacy policies of the other websites. By using the Service, you expressly release Vodacom from all liability arising from your use of any third-party website or as a result of any third-party services.
  10. You cannot use the Services when you are roaming. Whilst roaming the use of the Showmax application and/or URL will be charged at your existing tariff plan.
  11. If you do a price plan migration, whilst using you have an existing active Service, such Service shall be carried over to the new price plan.
  12. If you do a price plan upgrade, you will be able to add the Service to your upgraded price plan.
  13. Vodacom reserves the right to terminate or change the Service at any time and for whatsoever reason on reasonable notice. Vodacom further reserves the right to amend these Terms and Conditions at its sole discretion and without notice to you. You have the responsibility to at all times familiarise yourself with the amended Terms and Conditions.

Your Obligations and Entitlements:

  1. Vodacom and/or its appointed partner reserves the right to determine what conduct it considers to be in violation of the rules of use or otherwise outside the intent or spirit of these Terms and Conditions or the Service itself. We reserve the right to act as a result, which may include, if relevant, terminating your subscription and prohibiting you from using the Service. Said termination and prohibition may occur with or without notice to you, and as a result may involve the loss of any benefits, privileges or earned items associated with your use of the Service, and we are under no obligation to compensate you for any such losses or results.

How to unsubscribe:

  1. You are entitled to unsubscribe from the Service at any time and for any reason by following the “cancel” prompts available within the Service menu, via the following ways:
  2. Self Service on Showmax App or Web; and
  3. Calling Vodacom Customer Care: 082 135.

Limitation of Liability:

  1. You agree that your use of the Service shall be at your sole risk. To the fullest extent permitted by law, we and our officers, directors, employees, and agents disclaim all warranties, express or implied, in connection with the Service and your use thereof. We make no warranties or representations about the accuracy or completeness of the Services’ content or the content of any websites or services linked to these Service and assume no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage of any nature whatsoever resulting from your access to and use of the Service; (iii) any unauthorized access to or use of servers and/or any and all personal information and/or financial information stored therein; (iv) any interruption or cessation of transmission to or from the Service; (v) any bugs, viruses, trojan horses or the like which may be transmitted to or through the Service by any third party; or (vi) any errors or omissions in any content or for any loss or damage of any kind incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available via the Service. We do not warrant, endorse, guarantee, or assume responsibility for any product or service advertised or offered by a third party through the Service or any hyperlinked website or featured in any banner or other advertising, and we will not be a party to or in any way be responsible for monitoring any transaction between you and third-party providers of products or services.
  2. To the extent permitted by applicable law, in no event shall we or our subsidiaries and affiliates, and their respective officers, directors, owners, agents, employees, representatives and licensors be liable for any special, incidental, indirect, consequential, punitive or exemplary losses or damages whatsoever or for loss of profits (including, without limitation, damages for loss of revenue, loss of data, failure to realize expected savings, interruption of activities, or any other pecuniary or economic loss) and whether arising from breach of contract, damages (including negligence), strict liability or otherwise, arising out of the use of or inability to use the Service or its content, or any product or service described or provided through the Service.
  3. Save to the extent permitted by law, you agree to indemnify, defend and hold harmless Vodacom from and against any and all claims, demands, actions, liability, losses, costs and expenses (including legal fees and expenses) arising from or related to: (i) any use or alleged use of the Service by any other person, whether or not authorized by you; (ii) your breach of these Terms and Conditions, including any breach of your representations and warranties herein; and (iii) your violation of any law or (iv) your use of or inability to use the Service, the contents, any hyperlinked website, and any of the products and services made available on the Service thereof.
  4. These terms and conditions must be read in conjunction with the Showmax Terms and Conditions – Global, and the Vodacom Showmax Data Deal Promo Terms and Conditions

Showmax Subscription Plans

GENERAL

  1. Showmax is a subscription Video on Demand service that gives you access to thousands of hours of local and international television shows, movies and series available on smartphones, PCs, tablets and Smart TVs.
  2. Vodacom offers the service in partnership with Showmax who is the service provider for the service.
  3. Showmax Terms of Use & Conditions apply concurrently with these terms and conditions and are available for review at https://www.showmax.com/eng/service-terms.\
  4. The use of the Showmax service requires an Internet connection.
  5. The Showmax service is available as a Value Added Service to all Vodacom customers.
  6. The Showmax subscription will be billed at the rate you accepted at the time of charging your subscription to your Vodacom bill and could be either
    1. Showmax Mobile plan R39.00 per month (VAT inclusive).
    2. Showmax plan R99.00 per month (VAT inclusive).
    3. Showmax Pro Mobile plan R225.00 per month (VAT inclusive)
    4. Showmax Pro plan R449.00 per month (VAT inclusive)
    5. Or any other amount accepted if bundled with data propositions from Vodacom
  7. Billing
    1. Showmax subscriptions are billed in advance.
    2. Showmax will send customers an email notification 1 day before their monthly subscription anniversary date notifying them of the next subscription billing charge that will be applied to their Vodacom bill.
    3. If the subscription renewal billing is not processed for reasons such as expiration of the payment instrument or insufficient funds on the payment instrument, then Showmax will suspend the subscription until the customer has been successfully billed. Renewal of the access to Showmax service will be processed without delay when the customer has been successfully billed.
    4. Showmax will attempt to bill a customer for their recurring subscription as follows:
      1. At the time of subscription anniversary date
      2. 10 minutes after subscription expired
      3. 1 hour after subscription expired
      4.  25 hours after subscription expired
      5. 73 hours after subscription expired
    5. No grace period will be applied for billing cycles. Subscription suspend notifications due to unsuccessful billing will be sent after the third attempt which is 1 hour after the subscription was suspended.
    6. The date you accept the 1st billing and activate the service will be your billing date every month if you have selected a recurring subscription until cancelled by yourself or Vodacom.
    7. Once you have subscribed to the Showmax service, your Vodacom monthly invoice will display your monthly subscription with the appropropriate description.
  8. Switching Subscription plans
    1. Please see the table below for a detailed explanation of how the billing and credits will be managed when you switch from one subscription plan to another.
       

Current Plan

Change Options

Action taken

#1 Showmax Mobile Plan R49

#2 Showmax Pro Mobile Plan R225

Instant switch, pay now, credit remains in lower plan

#3 Showmax Plan R99

Instant switch, pay now, credit remains in lower plan

#2 Showmax Mobile Pro Plan R225

#1 Showmax Mobile Plan R49

Delayed switch, pay after current period runs out

#4 Showmax Pro Plan R449

Instant switch, pay now, credit remains in lower plan

#3 Showmax Plan R99

#1 Showmax Mobile Plan R49

Delayed switch, pay after current period runs out

#4 Showmax Pro Plan R449

Instant switch, pay now, credit remains in lower plan

#4 Showmax Pro Plan R449

#3 Showmax Plan R99

Delayed switch, pay after current period runs out

#2 Showmax Pro Mobile Plan R225

Delayed switch, pay after current period runs out

#1 Showmax Mobile Plan R49

#4 Showmax Pro Plan R449

Instant switch, pay now, credit remains in lower plan

#2 Showmax Mobile Pro Plan R225

#3 Showmax Plan R99

Delayed switch, pay after current period runs out

#3 Showmax Plan R99

#2 Showmax Pro Mobile Plan R225

Instant switch, pay now, credit remains in lower plan

#4 Showmax Pro Plan R449

#1 Showmax Mobile Plan R49

Delayed switch, pay after current period runs out

  1. Subscription Cancellations
    1. Your Showmax subscription cancellations can be done on the Showmax website via MyAccount. Steps to follow are:
      1. Sign in to www.showmax.com;
      2. Go to "MyAccount";
      3. Select "Manage subscription"
      4. Click on "Cancel subscription".
    2. If a customer closes their Vodacom account, the next Showmax subscription billing will automatically fail and this subscription will be suspended.
    3. Access to Showmax will continue post cancellation until the existing subscription days run out.  
  2. Data bundles
    1. Streaming or downloading of Showmax content will deplete the data from the internet connectivity that is being used to access the service. Data will be charged at standard data rates as per your subscriber tariff plan with your respective service provider.
    2. Customers can use general data to watch Showmax with or purchase specific Showmax data bundles. Dial *135# to purchase your data bundles via USSD or connect to the VodaPay app. 
  3. Trial periods
    1. Free trials are applicable to new Showmax customers subscribing to a Showmax Mobile   and  Showmax Plans only when adding it to your Vodacom bill.
    2. No Free trials are applicable to the Showmax Mobile Pro and Showmax Pro plans.
    3. Please see the table below for a detailed explanation of the different changes between plan types and how the free trial will be managed.

Current Plan

Free Trial

Change Options

Action taken

#1 Showmax Mobile Plan R49

Free Trial Active

#2 Showmax Pro Mobile Plan R225

Instant switch, pay now, free trial is forfeited

Free Trial Active

#3 Showmax Plan R99

Instant switch, pay now, free trial is forfeited

#3 Showmax Plan R99

Free Trial Active

#1 Showmax Mobile Plan R49

Delayed switch, pay after free trial runs out

Free Trial Active

#4 Showmax Pro Plan R449

Instant switch, pay now, free trial is forfeited

  1. Technical Parameters for Showmax Mobile
  2. The Showmax Mobile and Showmax Mobile Pro plans are subject to the following product features, that are unlike that of the Showmax and Showmax Pro plans:
    1.  Only 1 device can be registered;
    2.  Only 1 concurrent stream can be viewed;
    3. Playback is on mobile devices only;
    4. Standard Definition (SD) quality streams only;
    5. Casting and Airplay is disabled, but downloads of Showmax Content are enabled
       
Page Title
Showmax Mobile Terms and Conditions
Keywords
terms, conditions, showmax, mobile
Weight
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Page Category
Terms and Conditions
Page URL
/vodacom/terms/showmax-mobile

Once-Off Wi-Fi Bundles Terms and Conditions

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Once-Off Wi-Fi Bundles

  1. Once-Off Wi-Fi bundles will be available to Contract and Top Up customers on Integrated, Talk, Business or uChoose price plans as well as Prepaid price plans. Contract price plans will have the associated charge of the Once-Off Wi-Fi bundle added to their monthly Vodacom bill. Top Up, uChoose and Prepaid customers will have the associated charge of the Once-Off Wi-Fi bundle deducted from their airtime balance.

  2.  A Vodacom username and password will be required to log into the AlwaysOn or WirelessG/ G-Connect hotspot in order to use the Wi-Fi bundle. A username and password can be aquired by registering on the Vodacom website, mobile site or by utilising the VodaPay App with the cellular number that the Wi-Fi bundle has been alocated or is active on. Vodacom needs to be selected from the drop down list of serviceproviders on the landing page, the username and password can then be used to log in. The username, which is a cellphone number, must be the cellphone number that the Wi-Fi bundle ihas been purchased and/or is active on. Wi-Fi bundles can only be used in the afore mentioned hotspots using a Wi-Fi capable device Note: this excludes 3G/LTE routers.

    Wi-Fi Once-Off Bundles:
     

    Payment TypeBundle SizeBundle Price    In Bundle Rate per MB
    Contract, Top Up, uChoose and Prepaid100MBR1919c
    250MBR2912c
    500MBR5010c
    2GBR141    7c
  3. Once-Off Wi-Fi bundles do not have an Out Of Bundle Rate and a new bundle will need to be purchased upon depletion or expiry to continue using Wi-Fi in a WirelessG/G-Connect or Always On hotspot.
  4. Customers can purchase unlimited Once-Off Wi-Fi bundles.

  5. The Once-Off Wi-Fi bundles will be available through the following self-service channels;
     

    Self-Service Channels
    MyPhone *135#
    Vodacom.co.za & Vodacom.mobi
    The VodaPay App
    Customer Care 082135
    Vodacom Shops
  6. All Once-Off Wi-Fi pricing includes VAT.
  7. Customers will be charged for the volume of data sent and received, and not the time you spend connected.
  8. Once-Off Wi-Fi bundles are valid up to 24:00 on the 30th day from and including the day of purchase.
  9. Once-Off Wi-Fi bundles will follow the First In First Out order of consumption, the last bundle to be purchased and/or activated will be the last to be consumed, followed by any other active bundle/s in chronological order.
  10. There is no order of consumption between Vodacom data bundles and Wi-Fi bundles as this is dependant on the WAN (Wide Area Network) the customer selects i.e. 3G/LTE on the Vodacom WAN, or Wi-Fi on the G-Connect/AlwaysOn Wi-Fi WAN. This is a device setting configurable by the customer.
  11. Data transfer rates are not guaranteed and are dependent on Wi-Fi network availability.
  12. Once-Off Wi-Fi bundles do not apply to Wi-Fi roaming.
  13. Night Owl double data Data does not get allocated to Once-Off Wi-Fi bundles.
  14. No pro-ration purchase of a Once-Off Mobile Wi-Fi bundle.

 

Page Title
Once-Off Wi-Fi Bundles Terms and Conditions
Keywords
terms, conditions, data, bundle, Once-Off, Wi-Fi
Weight
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Page Category
Terms and Conditions
Page URL
/vodacom/terms/data-bundle-terms/once-off-wi-fi-bundles

Norton Terms and Conditions

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Norton Terms and Conditions

Terms and conditions

  1. Pro-rata billing applied 

  2. Cancellation and suspension can only happen via Vodacom channels and not via Norton 

  3. Cancellation terms for standalone VAS require 1 calendar month notice to cancel i.e. 30 days notice. 

  4. Cancellation for bundled offerings will follow the rules of the service that has been bundled with. 

  5. Accounts will be suspended for non-payment on recurring 

  6. Customers can add any number of products and in any combinations 

  7. Renewals and additions will have to happen via one of the Vodacom channels 

  8. Customers will have to register on the Norton portal to manage their licenses (if more than 1 license needs to be managed) 

  9. Vodacom will not support licenses that are not purchased via a Vodacom channel 

  10. For Bundled deals, VAS items can be removed without affecting the base product 

  11. For Bundled deals, base product can be removed without affecting a VAS item

  12. Bundled items (VAS included in the offering) cancellation will also cancel the VAS 

Page Title
Norton Terms and Conditions
Keywords
norton, terms, conditions
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/norton-terms-and-condition

Vodacom Payment Gateway Service, Pay My Bill and VodaPay Wallet Terms And Conditions

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Vodacom Payment Gateway Service, Pay My Bill and VodaPay Wallet

Terms And Conditions

By using this payment service, you indicate that agree to the following terms and conditions of this service.

  1. Description of service
    1. Vodacom Payment gateway and Vodacom Pay My Bill which uses theVodacom Payment gateway is an online platform, which facilitates payments between a merchant (for example: Vodacom) and you, the customer, for goods and services purchased via digital channels. The gateway is run by Vodacom Payments Services (Pty) Ltd ("VPS"). 
    2. The Vodacom Pay My Bill andVodacom Payment gateway does not have control over nor does it take any liability for the delivery of, the quality of, the use of, or any other aspect of the products or services paid for using this service.  Vodacom Payment gateway is the method of payment only and all other forms of liability relating to the products or services paid for utilising this service are specifically excluded.
    3. The following cards are accepted on the gateway: 
      • ABSA
      • Bidvest Bank
      • Nedbank
      • Standard Bank
      • FNB
      • Capitec
  2. Use of platform

    The gateway offers two options for payment processing. You may choose to make a once-off payment using your card, or you may opt-in to save your card details on the Vodacom payment gateway platform for future use. Saving your card on the Vodacom payment gateway platform will register a digital wallet (also known as VodaPay) for you.
    1. Registering a Digital/VodaPay Wallet 
      1. Any Vodacom South Africa Customer (Prepaid or Post Paid) 18 years and older qualifies to register for VodaPay/Digital wallet. 
      2. You can add any eligible Visa or Mastercard issued Debit or credit card to the wallet by following the instructions of the wallet. 
      3. Only Cards that are 3d secure enabled can be added to the wallet. If your Card is not 3d secure enabled that Card will not be eligible to enroll in the wallet. When you add a Card to the wallet, the wallet stores the card and allows you to use the Card to pay for purchases where the VodaPay wallet is accepted.
      4. Consent for automatic sign-on
        1. To enable automatic sign-on into your cards when you choose to pay with VodaPay from the VodaPay App or Vodacom.co.za , you will be required to give consent that your Vodacom online profile be linked to your VodaPay digital wallet identifier.
        2. Automatic sign-on means that when VodaPay is chosen to make payment, the cards saved in the wallet will be automatically displayed without any need to login 
        3. Should you decline to give consent, you will be required to login by entering your username and password  every time you choose to pay with VodaPay and you will be required to manually input your card details in the VodaPay wallet.
    2. Your Bank's card, account, and online banking terms do not change and continue to apply to each transaction. 
    3. Any applicable fees and charges that apply to your card will also apply when you use the wallet to pay for purchases. Your bank does not charge you any additional fees for adding your card to the wallet or using your card in the wallet. You will not be charged any fees for adding your card to the wallet.
    4. Limits

      We may impose any limits on the frequency or amount of your card transactions, and the wallet transactions. We can also block a wallet or a card in the Wallet from purchases at any time without notice.
  3. Privacy policy
    1. VPS and all its associated companies are committed to respecting the privacy of your personal data. To demonstrate its commitment, VPS has created this Security and Privacy Statement in order to communicate its intent to provide effective processes for the appropriate handling of such private information and to comply with applicable legislation that governs the authentication, protection and disclosure of personal information.
    2. You will be able to use our facility to make payment for goods and services purchased on our online channels. For the purpose of administration and transacting
      1. Pass to the bank for processing of payment for your purchased goods/services;      
      2. Respond to queries or requests submitted by you.
    3. Digital Wallet holder
      1. VPS will collect additional personal data when you opt-in to register a VodaPay wallet. The data collected will include; Cell phone number, e-mail, username and password. This will enable Vodacom to recognise you during subsequent visits.
      2. VPS will use, collect, store, process, transmit or otherwise handle private information only with the knowledge and consent of you, our customer.
    4. Updating your personal data

      As a digital wallet holder, VPS will allow you access to update your stored personal data. You may add, delete and/or edit stored card data. You may also be able to change your email address and password 

    5. What about the security of my personal data?

      VPS has implemented technology, policies and processes aimed at protecting the confidentiality, integrity and availability of your personal information. We will update and refine these measures on an on-going basis. VPS will maintain Payment Card Industry (PCI) compliance and as such VPS is responsible for securely storing, processing and transmitting card data to the PCI compliance standards. VPS will at no point share or transmit your card details in clear text between systems. The card data will always be encrypted.

      You agree not to give or make available your means to access wallet to any unauthorised individuals. You are responsible for all transactions you authorise using the wallet. If you permit other persons to use the Wallet you are responsible for any transactions they authorise. VPS will not be liable for any claims where payments were made by unauthorised persons using your cellphone or credentials online. 

    6. Will Vodacom Payments Services disclose any of my personal information?

      VPS does not distribute any of your personal information to third parties; unless it's authorised by you or required to do so in order to meet any legal or regulatory requirements of applicable laws. For example, we may disclose your data to a credit card company to obtain payment for a purchase you initiated. In addition, VPS will not sell your personal information to third parties.
    7. Data retention and disposal

      Vodacom Payment Services will retain your payment records for a period of 5 years as required by law. After the 5 year period, your transaction data will be deleted from the live system and archived.
    8. Amendments to this Security and Privacy Statement

      VPS reserves the right to amend or modify this Security and Privacy statement at any time in response to new privacy legislation.
  4. Termination and variation
    1. VPS reserves the right to amend the Terms and Conditions as and when VPS deems necessary or is required to do so by law. You shall be notified by SMS when changes are effected, however where the changes  are required by law or relates to the addition of a new service, extra functionality to the existing Service or any other change which neither reduces your rights nor increases your responsibilities, these shall be effective immediately and will be made without prior notice
    2. If you do not accept any change, you may immediately remove your cards from the platform and your wallet will be closed. 
  5. General
    1. These terms and conditions will be governed by and construed in accordance with the laws of South Africa, and you shall submit to the jurisdiction of the South African Courts.
    2. These terms and conditions are severable, in that if any provision is determined to be illegal or unenforceable by any court of competent jurisdiction, then such provision shall be deemed to have been deleted without affecting the remaining provisions of the terms and conditions.
    3. Our failure to exercise any particular rights or provision of these terms and conditions shall not constitute a waiver of such right or provision, unless acknowledged and agreed to by us in writing.
    4. These terms and conditions, as varied by us from time to time pursuant to clause 4.1, above constitute the sole agreement between you and Vodacom Payments Services.
    5. If you have questions about the Wallet or any transactions on the cards linked to the wallet, you may contact Vodacom on 082 135 number or [email protected] 
    6. When contacting Vodacom Customer Care, at no point should you furnish any Vodacom employee with the full card number or expiry date, CVV and/or bank PIN.
    7. It is your responsibility to immediately notify your bank should there be a security breach on your bank card or account for the card used on any of our online channels.
    8. In addition to the above terms and conditions, Vodacom's standard terms and conditions relevant to your subscriber account will also continue to apply. Also, your bank's standard terms and conditions relevant to the use of your debit or credit card will apply.
Page Title
Vodacom Payment Gateway Service Terms and Conditions
Keywords
terms, conditions, payment, gateway, service
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/vodacom-payment-gateway-service

We Grow SA Terms and Conditions

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We Grow SA

Terms and Conditions

  1. INTRODUCTION

    1. We Grow SA ("WGSA") is the property of, and is administered and offered by, Digital Planet (Pty) Ltd ("DP") on the WGSA website.

    2. These terms and conditions ("T &Cs") shall govern your use of the WGSA website, WGSA and any other services that may be available thereon.

    3. These WGSA T&Cs, are available at www.WeGrowSA.co.za ("the Website").

    4. By using the Website and WGSA, Users:

      1. acknowledge that they have been made aware of the provisions in the WGSA T&Cs, and have been afforded an adequate opportunity to receive, consider and comprehend such provisions;

      2. accept the WGSA T&Cs, as amended from time to time, in full; and

      3. warrant that they are at least 18 (eighteen) years of age.

    5. By registering with WGSA, Users warrant that they are entitled to transmit any information, material, media, data and/or documentation via the Website, and are entitled to use any of the services on the Website.

  2. REDEMPTION OF VOUCHERS

    1. A User may choose to redeem a voucher for all Education Partners published on the Website, limited to one voucher per Partner. 2.2 A User will select the Partners it wishes to sign up for, and based on the platforms selected, the User will receive a unique code for each of the selections, as well as a URL link to the relevant education platform, to redeem the discount and activate the subscription for the course. 2.3 The voucher shall provide the User with limited access to the course selected, for a trial period as stipulated on the voucher, at either no rate or at a discounted subscription rate, as the case may be.

  3. COPYRIGHT NOTICE

    1. Subject to the express provisions of these T&Cs:

      1. DP owns and controls all the copyright and other intellectual property rights in the Website and the material on the Website; and

      2. all the copyright and other intellectual property rights in the Website and the material on the DP website are reserved.

  4. CHANGES TO THESE TERMS AND CONDITIONS

    1. WGSA reserves the right to revise and vary these T&Cs from time to time.

    2. The revised T&Cs shall apply to the use of the Website from the date of publication of the revised T&Cs on the Website, and the Users waive any rights they may otherwise have to be notified of, or to consent to, revisions of these T&Cs.

    3. It is the Users responsibility to regularly check these T&Cs and make sure that the User is satisfied with the changes. Should the User not be satisfied therewith then the User must not place any further orders on or, in any other way, use the Website.

    4. Any revision will only apply to the User's use of this Website after the change is displayed on the Website. If the User chooses to use the Website after such amended T&Cs have been displayed on the Website, the User will be deemed to have accepted such changes.

  5. PRIVACY POLICY

    1. DP respects the Users privacy and shall take all reasonable measures to protect it.

    2. Should the User decide to register as a User on the Website, DP may require the User to provide us with the information that includes but is not limited to the following -

      1. The User's name and surname;

      2. The User's email address; and

      3. The User's mobile number

  6. RESTRICTIONS

    1. The User is specifically restricted from all of the following:

      1. publishing any of the Website material in any other media;

      2. selling, sublicensing and/or otherwise commercializing any of the Website material;

      3. publicly performing and/or showing any of the Website material;

      4. using the Website in any way that is or may be damaging to the Website;

      5. using the Website in any way that impacts other user access to the Website;

      6. using the Website contrary to applicable laws and regulations, or in any way may cause harm to the Website, or to any person or business entity;

      7. engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to the Website; and

      8. using the Website to engage in any advertising or marketing.

    2. Certain areas of the Website are restricted from being accessed by the User, DP may further restrict access to any areas of this Website, at any time, at its absolute sole discretion.

    3. Any user ID and password the User may have for this Website are confidential and the User is responsible for maintaining the confidentiality thereof.

  7. WARRANTIES AND GUARANTEES

    1. The Website, including links to other websites, is provided without any representations or warranties, express or implied. DP makes no representations or warranties in relation to the Website, or the information on the Website.

    2. Without prejudice to the generality of the foregoing, DP does not warrant that:

      1. the Website will be constantly available, or available at all; or

      2. the information on the Website is complete, updated and accurate.

    3. Nothing on the Website constitutes, or is meant to constitute, advice of any kind, including investment, financial, legal and tax advice. If you require advice in relation to any matter you should specifically consult an expert in these fields.

    4. DP reserves the right to discontinue or alter any or all of the services on the Website, and save to the extent expressly provided otherwise in these T&Cs, the User shall not be entitled to any compensation or other payment upon the discontinuance or alteration of any such services, or in the event the DP website is unavailable or discontinued for any reason whatsoever.

    5. The Website may contain links or references to other websites ("Third-Party Websites") which are outside of DP's control, including those of advertisers. These T&Cs do not apply to those Third-Party Websites and DP is not responsible for the practices and/or privacy policies of those Third-Party Websites and/ or the "cookies" that those Third-Party Websites may use.

    6. Notwithstanding the fact that the Website may refer to or provide links to Third-Party Websites, the Users use of such Third-Party Websites is entirely at the Users own risk and DP shall not, under any circumstances, be held responsible for any loss, expense, claim or damage, whether direct, indirect or consequential, arising from the Users use of such Third-Party Websites or User reliance on any information contained thereon.

  8. LIMITATIONS AND EXCLUSIONS OF LIABILITY

    1. DP will not be liable to any person (whether under the law of contract, the law of delict or otherwise) in relation to the contents of (including technical inaccuracies and typographical errors), or use of, or otherwise in connection with, the Website: to the extent that the Website is provided free-of-charge, for any direct loss; for any indirect, special or consequential loss; or for any personal or business losses, loss of income, profits or anticipated investment returns, loss of reputation or goodwill, or loss or corruption of information or data.

    2. You accept that, as a limited liability company, DP limits the personal liability of its directors, officers, employees, representatives and agents. Users agree that they will not bring any claim personally against DP's aforementioned persons in respect of any losses they may suffer in connection with the Website. Without prejudice to the foregoing, Users agree that the limitations of warranties and liability set out in this website disclaimer will protect DP's aforementioned persons, agents, subsidiaries, successors, assigns and sub-contractors as well as holding and associated companies.

    3. By using this website, Users agree that the exclusions and limitations of liability set out in these T&Cs are reasonable.

  9. USER CONTENT

    1. With reference to the Website T&Cs, "User Content" shall mean any audio, video, text, images or other material which the User may choose to display on this Website. By displaying User Content, the User grants DP, a non-exclusive, worldwide irrevocable, sub licensable license to use, reproduce, adapt, publish, translate and distribute it in any and all media.

    2. User Content must be the User's own and may not infringe upon any third party's rights. DP reserves the right to remove any User Content from this Website, at any time without notice.

  10. ASSIGNMENT

    1. DP may assign, transfer, sub-contract or otherwise deal with its rights and/or obligations under these T&Cs.

    2. Users shall not, without DP's prior written consent, assign, transfer, sub-contract or otherwise deal with any of their rights and/or obligations under these T&Cs.

  11. SEVERABILITY

    If any provision of these T&Cs is, or is found to be, unenforceable under any applicable law, this will not affect the enforceability of the other provisions of these T&Cs.

  12. THIRD PARTY RIGHTS

    The agreement constituted by these T&Cs is for the benefit of DP and its Users, and is not intended to benefit or be enforceable by any third party.

  13. ENTIRE AGREEMENT

    These T&Cs shall constitute the entire agreement between DP and its Users in relation to the User's use of the Website and shall supersede all previous agreements between them in relation thereto.

  14. LAW AND JURISDICTION

    1. These T&Cs shall be governed by and construed in accordance with South African law.

    2. Any disputes relating to these T&Cs shall be subject to the exclusive jurisdiction of the courts of South Africa. 

DIGITAL PLANET PRIVACY POLICY

  1. AUDIENCE

    This policy applies to all visitors to our website and customers who have subscribed to the services we offer ("you" and "your").

  2. PURPOSE OF THIS POLICY

    We respect your privacy and take the protection of personal information very seriously. The purpose of this policy is to describe the way we collect, store, use and protect information that can be associated with a specific natural or juristic person and can be used to identify that person ("personal information"). Personal information:

    1. includes

      • Certain information collected on registration (see below); and

      • optional information that you voluntarily provide to us (see below).

    2. exludes

      • information that has been made anonymous so that it does not identify a specific person;

      • permanently de-identified information that does not relate or cannot be traced back to you specifically;

      • non-personal statistical information collected and compiled by us and information that you have provided voluntarily in an open, public environment or forum including (without limitation) any blog, chat room, community, classifieds or discussion board. Because the information has been disclosed in a public forum, it is no longer confidential and does not constitute personal information subject to protection under this policy.

  3. ACCEPTANCE OF TERMS

    You must accept all the terms of this policy when you register for any of our services, you are deemed to have read, understood, accepted, and agreed to be bound by all its terms.

  4. CHANGES

    We may change the terms of this policy at any time. We will notify you of any changes by placing a notice in a prominent place on the website or by email. If you do not agree with the change you must stop using the services. If you continue to use the services following notification of a change to the terms, the changed terms will apply to you and you will be deemed to have accepted such terms.

  5. COLLECTION

    1. On registration and once you redeem your voucher on our website, you will no longer be anonymous to us as you will provide us with personal information. This personal information will include:

      • Name

      • Surname

      • Identity Number

      • The name of retailer you purchase the device from

    2. Optional details. You may also provide additional information on a voluntary basis ("optional information"). This includes content or product that you decide to use of our website;

    3. Cookies. When you access our website, we may send one or more cookies (small text files containing a string of alphanumeric characters) to your computer to collect certain usage information. We use session cookies (which disappear after you close your browser) and persistent cookies (which remain after you close your browser which can be removed manually) and may be used by your browser on subsequent visits to our website. We use information gathered by cookies to improve the website.

    4. Web beacons. Our website may contain electronic image requests (called a "single-pixel gif" or "web beacon" request) that allow us to count page views and to access cookies. Any electronic image viewed as part of a web page (including an ad banner) can act as a web beacon. Our web beacons do not collect, gather, monitor or share any of your personal information. We merely use them to compile anonymous information about our website.

  6. CONSENT TO COLLECTION

    We will obtain your consent to collect personal information:

    • In accordance with applicable law; and

    • At the time you provide us with any registration information and optional information.

  7. USE

    Messages and updates. We may send administrative messages and email updates to you regarding the website. In some cases, we may also send you primarily promotional messages. You can choose to opt-out of promotional messages.

  8. Disclosure

    1. We may share your personal information with an affiliate, in which case we will seek to require the affiliates to honour this privacy policy.

    2. Our service providers under contract who help with parts of our business operations (fraud prevention, bill collection, marketing, technology services). Our contracts dictate that these service providers only use your information in connection with the services they perform for us and not for their own benefit;

    3. Regulators. If you contact us regarding your experience with using any of our products, we may disclose your personal information as required of by law or governmental audit.

    4. Law enforcement. We may disclose personal information if required:

      • by a subpoena or court order;

      • to comply with any law;

      • to protect the safety of any individual or the general public;

      • to prevent violation of our terms of service.

    5. We will not sell personal information. No personal information will be disclosed to anyone except as provided in this privacy policy.

    6. Marketing purposes. We may disclose aggregate statistics (information about the customer population in general terms) about the personal information to advertisers or business partners.

    7. Change of ownership. If we undergo a change in ownership, or a merger with, acquisition by, or sale of assets to, another entity, we may assign our rights to the personal information we process to a successor, purchaser, or separate entity. We will disclose the transfer on the website. If you are concerned about your personal information migrating to a new owner, you may request us to delete your personal information.

    8. Employees. We may need to disclose personal information to our employees that require the personal information to do their jobs.

  9. SECURITY OF PERSONAL INFORMATION

    We protect your personal information using computer safeguards such as firewalls and data encryption to protect personal information, and we authorize access to personal information only for those employees who require it to fulfil their job responsibilities.

  10. Accurate and up to date

    1. We will try to keep the personal information we collect as accurate, complete and up to date as is necessary for the purposes mentioned in clause 5.7. From time to time we will request you to update your personal information on the website. You are able to review or update any personal information that we hold on you by accessing your account online or by emailing us or phoning us.

    2. Please note that in order to better protect you and safeguard your personal information, we do take steps to verify your identity before granting you access to your account or making any corrections to your personal information.

  11. RETENTION OF PERSONAL INFORMATION

    We will only retain your personal information for as long as it is necessary to fulfil the purposes mentioned in clause 5.7, unless:

    • retention of the record is required or authorised by law; or

    • you have consented to the retention of the record.

      During the period of retention, we will continue to abide our non-disclosure obligations and will not share or sell your personal information.

  12. UPDATING OR REMOVING

    You may choose to correct or update the personal information you have submitted to us, by clicking the menu in any of the pages on our website.

  13. LIMITATION

    We are not responsible for, give no warranties, nor make any representations in respect of the privacy policies or practices of any third-party websites.

  14. ENQUIRIES

    If you have any questions or concerns arising from this privacy 

Page Description
We Grow SA is the property of, and is administered and offered by, Digital Planet (Pty) Ltd (“ DP ”) on the WGSA website.
Page Title
We Grow SA
Keywords
We Grow SA
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/we-grow-sa

V-Home by Vodacom - Privacy Statement Terms and Conditions

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V-Home by Vodacom - Privacy Statement

This privacy statement explains the information that is collected by Vodacom through the services we provide to you as part of the V-Home by Vodacom product ('V-Home') and how this data will be processed. You can view this statement, and the statement for our Connected Devices in the Settings menu of the V by Vodacom app at any time. V-Home is developed in partnership with Samsung, who will process your personal data as a data controller as part of the SmartThings connected hardware ecosystem. You can view its privacy statement here; however, you can also access this within the SmartThings App.

Changes to our privacy policy

This Privacy Policy gets updated from time to time; whenever we make a change, we'll update the content and let you know. We have recently revised our Privacy Statement for this app and service; the main changes are listed below.

Who we are

We are Vodacom (Pty) Ltd. We are the parent company for the Vodacom Group. If you go to http://www.vodacom.com you can find links to the Vodacom operating company. In this privacy policy:

  1. "we/us" means Vodacom (Pty) Ltd

  2. "third party" means someone who is not you or us; and

  3. "Vodacom Group" means Vodacom (Pty) Ltd and any company or other organisation in which Vodacom (Pty) Ltd owns more than 15% of the share capital.

Our registered office is Corporate Park, 082 Vodacom Boulevard, Vodavalley. Vodacom (Pty) Ltd is registered with the registration number 1993/003367/07/. Our main switchboard is +27 11 653 5000 or you can email us at 

[email protected]

How to contact us

Your opinion matters to us – if you have any questions about our privacy policy, you can email us at: [email protected] or you can write to our privacy team at: Vodacom Privacy Team - Group Legal Corporate Park 082 Vodacom Boulevard, Vodavalley, 1682

If you are a Trusted Contact

If you are a Trusted Contact of one of our customers, we collect your information when they register you in the V by Vodacom app. You will receive an alert through text message when this happens.

We will receive the following information about you:

  1. Your mobile phone number;

  2. Your full name; and

  3. (If provided) your relationship to our customer (for example, mother or spouse)

Personal information we collect about you

Address Book

If you are a Trusted Contact of one of our customers, we collect your information when they register you in the V by Vodacom app.

You will receive an alert through text message when this happens. We will receive the following information about you:

  1. Your mobile phone number;

  2. Your full name; and

  3. (If provided) your relationship to our customer (for example, mother or spouse)

One of our Assisted Alarm Service agents will contact you when our customer is unresponsive to an alert from one of the connected devices in their V-Home. We will not use your data in any other way.

You can remove yourself as a Trusted Contact at any time by either:

  1. Asking our customer to remove you from their list;

  2. Asking an agent when you are contacted (please quote the ID provided in your SMS alert); or

  3. Request removal via customer services via vodacom.co.za.

How we use your personal information

  1. To provide you with your service

We use your information for service provision and to fulfil any purchases you have made:

  • to help us identify you and any accounts you hold with us;

  • to provide you with the V-Home and Vodacom Assisted Alarm Service;

  • for billing and customer care; and

  • for identity verification.

  • Contact our customer services team via vodacom.co.za;

  • Click the link at the end of a marketing email, text or picture message to unsubscribe from that channel

  • Change your communication preferences by texting the relevant code in this table [PDF: 342KB]

  • Tell the adviser if you receive a marketing call

  • Disable push notification messages, including marketing messages, at any time in our apps by changing the notification settings on your device or by uninstalling the app

  • Contact our customer data team for guidance

  • Email [email protected]

If you are opted into marketing and given us permission to use your data to tailor these communications, we'll use your interactions with this App and data from your Connected Devices to inform the sorts of marketing we should be sending you so that it's the most relevant for you.

Other profiling and automated processing

Outside of the profiling we conduct for marketing purposes to tailor and personalise the communications we send, we also profile you for credit, fraud and security purposes.

This can sometimes use systems to make automated decisions based on personal information we have or are allowed to collect from others. The goal is to make the decisions as quick, efficient, fair and correct as possible, based on what we know. It can affect the products or services we may offer you now or in the future.

  • We will carry out a credit check when you apply for a contract for your products and services with us. For more details, you can visit our credit checks page.

  • If you are not already a Vodacom customer, we will use your personal information for identity verification purposes. We sometimes supplement the information we collect about you with information from other sources (such as the electoral roll). This will be prompted to you on first registration of a connected device within the V by Vodacom. We also use this verification for access to your account and for general account management. However, this identity verification process is supported by human agents that will verify the output of the automated decision.

  • We will process your personal data in order to protect against and detect fraud, and to recover debts or trace those who owe us money resulting from the use of our services.

Service improvement

  • We collect anonymous, de-identified or aggregate information in order to improve the service we offer to everyone. None of these analytics are linked back to you in any way.

  • To protect our networks and manage the volumes of calls, texts and other uses of our networks. For example, we identify peak periods of use so we can try and ensure the networks can handle the volume at those times; and

  • To understand how you use our networks, products and services. That way we can seek to review, develop and improve these, develop more interesting and relevant products and services, as well as personalising our products and services.

How we share your personal information

Where applicable, we share information about you with:

  • Companies in the Vodacom Group; Partners, suppliers or agents involved in delivering the products and services you've ordered or used;

  • Companies who are engaged to perform services for, or on behalf of, Vodacom Limited, or Vodacom Group;

  • Credit reference, fraud prevention or business scoring agencies, or other credit scoring agencies;

  • Debt collection agencies or other debt recovery organisations;

  • Law enforcement agencies, government bodies, regulatory organisations, courts or other public authorities if we have to, or are authorised to by law; or

  • A third party or body where such disclosure is required to satisfy any applicable law, or other legal or regulatory requirement.

We also share aggregate performance information with Samsung to understand how products and the V-Home offering is performing commercially. For example, if we know that certain features are well received, we can focus on developing more of the same. This information does not identify you personally.

International data transfers

If you are a non-Vodacom customer and we need to verify your identity, we will need to transfer your data to our service provider, which is based in India. Additionally our customer care centres are run by Vodacom Shared Services which is based in Hungary, Egypt, India and Romania.

When Vodacom SA sends your information to another country, we make sure that your information is properly protected. We will always ensure that there is a proper legal agreement that covers the data transfer. In addition, if the country is not considered to have laws that are equivalent to South African data protection standards then we will ask the third party to enter into a legal agreement that reflects those standards

How long we keep your personal information for

We'll store and process your information for as long as we have to by law or as long as we need to be able to deliver you the services you have requested. We'll keep some personal information for a reasonable period after your contract with us has finished in case you decide to use our services again. We, or one of our partners, may contact you about Vodacom services during this time if you haven't opted out of receiving marketing communications from us. Once these bases have expired, we'll delete that information.

Keeping your personal information secure

We have specialised security teams who constantly review and improve our measures to protect your personal information from unauthorised access, accidental loss, disclosure or destruction.

Communications over the internet (such as emails) aren't secure unless they've been encrypted. Your communications may go through a number of countries before being delivered, as this is the nature of the internet.

We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.

We'll never ask for your secure personal or account information by an unsolicited means of communication. You're responsible for keeping your personal and account information secure and not sharing it with others.

Our website may provide links to third-party websites. We cannot be responsible for the security and content of such third-party websites. Therefore, make sure you read that company's privacy and cookies policies before using or putting your personal information on their site.

The same applies to any third-party websites or content you connect to using our products and services.

You may choose to disclose your information in certain ways such as social plug-ins (including those offered by Google, Facebook, Twitter and Pinterest) or using third-party services that allow you to post reviews or other information publicly, and a third party could use that information.

Social plug-ins and social applications are operated by the social network themselves and are subject to their own terms of use and privacy and cookies policies. You should make sure you're familiar with these.

Your rights

Below we set out details on how you can exercise your rights. If you have a question or cannot find the answer, please contact our customer care team via vodacom.co.za.

Right to correct personal data

You have the right to have your personal data corrected if it is incorrect. You can request this by contacting our customer care via vodacom.co.za.

Right to access personal data

You have the right to make a request for a copy of the personal data that Vodacom holds about you. To make this request as an individual or an authorised 3rd party, please contact the customer care team via. vodacom.co.za.

Right to object to use of personal data

In certain circumstances, You have the right to object to the use of your personal data. Contact the customer care team via vodacom.co.za.

How to lodge a complaint

If you want to contact us about any of your rights or if complain about how we use your information, contact our customer care team via vodacom.com. We'll do our best to help but if you're still unhappy, you can contact the Information regulator – their details are at http://www.justice.gov.za/inforeg/.

Right to restrict use of your data

If you feel data we hold on you is inaccurate or believe we shouldn't be processing your data, please contact our customer care team via vodacom.co.za to discuss your rights. In certain circumstances you will have the right to ask us to restrict processing.

Right to erasure

Vodacom strives to only process and retain your data for as long as we need to. In certain circumstances you have the right to request that we erase personal data of yours that we hold. If you feel that we are retaining your data longer than we need, it is worth first checking that your contract with Vodacom has been terminated which you can do with Customer Services. If your contract with Vodacom has been terminated, we may still have lawful grounds to process your personal data. For more information on retention periods please see our www.vodacom.co.za/privacy.

Page Title
V-Home by Vodacom Terms and Conditions – Privacy Statement
Keywords
terms, conditions, data, v, by, v-home, privacy, policy
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/v-home

Recurring Data Bundles Terms And Conditions

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Terms and Conditions Recurring Data Bundles

The following terms and conditions apply to any Recurring Data bundles.

  1. You may only purchase and use the Recurring Data bundles ("Recurring Bundles") if you are a Contract, Top Up or Prepaid customer.
  2. You may purchase the Recurring Bundles through the following self-service channels.
  • USSD *135#
  • Vodapay App
  • Vodacom.co.za
  • Customer Care 082135
  • Vodacom Shops
  1. You may activate and deactivate the Recurring Bundles at any time. The following will apply:
  • As a Prepaid customer your charges are deducted from airtime or credit card, the bundle is valid for 30 days upon purchase, and will be allocated every 30 days until such time that you opt out of the service.
  • As a Contract and Top Up customer, your charge will be added to your monthly bill. If you activate a recurring bundle in the middle of a calendar month, and there is no existing recurring bundle active, the data will be pro-rated for the remainder of that month; thereafter the full data allocation of the recurring bundle will be allocated on the 1st day of every subsequent calendar month until such time that you opt out of the service.
  1. The Bundles will be allocated to you at the time of activation. As a prepaid customer, Vodacom will attempt to deduct the price of the bundle from your prepaid airtime for 60 consecutive days, from the day the Bundle is to be reallocated. Should you not have sufficient airtime, you will be reminded to recharge with sufficient airtime via SMS for seven consecutive days after due date.
  2. If all 60 attempts are returned unpaid, your bundle subscription will be automatically cancelled.
  3. You can only have one active Recurring Bundle at a time. 
  4. Recurring Bundles will follow the First in First Out order of consumption. In the case of a Recurring Bundles being active on an integrated price plan, such as RED Flexi, Core or VIP; the offer default data bundle that forms part of the price plan will be consumed first before any other data bundles.
  5. If you purchased a data bundle and the bundle expires before the bundle is depleted, data usage will continue at the out of bundle rate, applicable to the tariff.
  6. If you have an active bundle that has depleted but not expired, all data usage will be stopped by default or, you will only be able to use data at out of bundle rates if you have opted in to current out-of-bundle data charges.
  7. You can purchase unlimited once-Off Mobile Internet data bundles.
  8. Recurring Bundles tariffs do not apply to data roaming.
  9. Data transfer will apply, whereby you could transfer the bundle to other Vodacom customers. Please visit the data transfer terms and conditions for full details: Data Transfer Terms and Conditions | Vodacom
  10. Postpaid and Hybrid Recurring Bundles are valid for a calendar month and will roll over for 1 additional calendar month free of charge.
  11. Prepaid Recurring Bundles follow a 30-day cycle from date of activation/payment and upon successful allocation of the next cycle, the previous 30-day allocation will roll over by 30 days.
  12. You may opt – out of any future Recurring Bundle allocations to you. When you opt out of receiving the Recurring Bundles, bundles that have already been allocated to you will not be forfeited and will remain active until 23:59 of the validity date.
  13. You will only be able to opt out 3 days prior to the date of expiry of the Recurring Bundles that have been allocated to you, any attempt to opt-out before or after this period will result in an unsuccessful opt out.
  14. You may opt out in the following ways:
  • Dial *135*140#
  • Contact Customer Care via 082 135.
  • Vodacom Online.
  1. The prepaid Recurring Bundles will not be allocated any Night Owl Data.
  2. Your bundle usage will be based on the volume of data you send and receive, and not on the amount of time you spend connected to the Internet.
  3. Vodacom may amend Recurring Bundle prices by providing you with reasonable notice prior to any price increase.
  4. Vodacom reserves the right to amend these terms and conditions and where such change is material Vodacom shall provide you with reasonable prior written notice before implementing such change.
Page Description
Recurring Data bundles ("Recurring Bundles") if you are a Contract, Top Up or Prepaid customer.
Page Title
Recurring Data Bundles - Terms and Conditions | Vodacom
Keywords
terms, conditions, data, bundle, prepaid, recurring
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/recurring-data-bundles

Power Hour + WhatsApp Bundle: General Terms and Conditions

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Power Hour + WhatsApp Bundle: General

Terms And Conditions

  1. The bundle is only available to Prepaid and Hybrid/Top-Up customers only. 

  2. The bundle excludes Prepaid 79c customers, Contract customers and Community Services SIM

  3. When the bundle is purchased, R11 will deplete from prepaid customers IN wallet and from a Top Up/uChoose Subscribers monthly airtime allocation and/or IN wallet.  

  4. Customers are eligible to purchase unlimited Power Hour + WhatsApp bundles per day. 

  5. Customer are able to purchase the bundle at any time of the day. 

  6. When the bundle is purchased, the order of consumption will follow the same as the 1 day priority slot.

    1. Customer will not be restricted to purchasing any of the existing Power bundles and can concurrently have an active Power Hour and a Power Hour + WhatsApp bundle.

  7. Unless the context dictates otherwise, the standard Vodacom terms and conditions apply to the use of this product. Vodacom reserves the right to expand on and/or amend these terms and conditions and where such change is material, Vodacom shall provide you with reasonable prior written notice prior to any such change taking effect

Power Hour

  1. Power Hour provides the customer 60 minutes' worth of voice airtime (measured on a per minute basis) on calls made to Vodacom cell phone numbers on the day the bundle is purchased, subject to these terms, conditions and exclusions (all off-net calls will be billed to the customers prevailing price plan). 

  2. Once a customer has used up the 60 voice minutes they will begin paying again for voice calls made to Vodacom cell phone numbers at their current price plan rate. Thus, if a customer's Power Hour bundle runs out while on a call, the customer will be billed at their applicable price plan rate. 

  3. All unused minutes will expire every day at 23:59 in the case. Call types that qualify for Power Hour:

    1. Vodacom to Vodacom (on-net) voice calls.

    2. Call-back to Vodacom (on-net)

    3. Call forwarding to Vodacom (on-net)

    4. Through-Connect to Vodacom (on-net)

    5. Conference calls to Vodacom (on-net)

  4. The following call types are excluded from the service:

    1. Voice and video calls to other SA Networks

    2. Roaming calls

    3. International calls

    4. Video calls (to all networks)

    5. Conference calls (to other SA networks)

    6. Call Sponsor

    7. VAS calls

    8. Reverse Charge

    9. SMS, MMS, Data, SVS

    10. General Service calls

    11. Directory Enquiry calls

    12. Reconnect

    13. Message forwarding

    14. Fax Out dial

    15. Call forwarding (to other SA networks)

WhatsApp Ticket  

  1. The WhatsApp Ticket offers customers access to WhatsApp messaging App, send and receive messages, videos and audio files via WhatsApp. 

  2. This service excludes voice calling and video calling.

  3. The WhatsApp ticket is valid from the time of purchase until 23:59 on the day of the allocation. 

  4. When you have Ticket activated, all WhatsApp data will be consumed first before any other data bundle that you may be have.

  5. WhatsApp Ticket cannot be used whilst a customer is on international roaming.

  6. WhatsApp Ticket will have no associated out-of-bundle rate. 

Page Title
Power Hour and WhatsApp Bundle Terms and Conditions
Keywords
terms, conditions, data, bundle, power, hour, whatsapp
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/data-bundle-terms/power-hour-and-whatsapp-bundle
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