MMS Bundles Terms and Conditions

CBU

MMS Bundles

General 

  1. MMS Bundles are available to all Vodacom Contract, Top up and Prepaid customers.
  2. Once-off MMS Bundles and/or MMS Bundle subscriptions are available to Contract, Top up and Prepaid customers.
  3. All stated prices for the MMS Bundles include VAT.
  4. If a Contract, Top Up or Prepaid customers are deactivated from the Network then any existing MMS Bundle will be forfeited.
  5. MMSs in the bundle are for national use only.
  6. International and premium rated MMSs do not deplete the bundle and will be charged at their specified rates. All MMSs to email addresses to be rated and discounted as national MMSs (as per current rating model).
  7. The MMS Bundle can be used for sending MMSs all day, there is no peak or off-peak differentiation.
  8. Once the MMS Bundle has been depleted then the customer will be charged at the stated out of bundle MMS rate. These charges will be billed as normal to the contract customer and will deplete the Top up and Prepaid customers' airtime wallet as per normal.
  9. Promotional / Loyalty MMSs (when offered) will be used before the MMS Bundle.
  10. Vodacom reserves the right to change or modify these terms and conditions at any time with the method of notice as determined by Vodacom from time to time.
  11. These terms, the terms and conditions contained on Vodacom's website as well as the standard terms and conditions relevant to your airtime agreement govern the agreement between you and Vodacom to the exclusion of any and/or all other terms and conditions

Contract 

  1. Contract customers can call their Service Provider to subscribe to a Once-off MMS Bundle or an MMS Bundle subscription of their choice.
  2. Contract customers can call their Service Provider to cancel their MMS Bundle subscription. One calendar month's notice must be given.
  3. Only one MMS Bundle subscription can be subscribed to at a given time.
  4. Customers can have one subscription and multiple Once-off MMS Bundles simultaneously.
  5. Customers can purchase multiple Once-off MMS Bundles.
  6. The MMS Bundle subscription will be loaded on the first day of the month and must be used within the month. Unused MMSs will be forfeited at the end of the month.
  7. Once-off MMS Bundles are valid for 30 days from date of activation. Unused MMSs will be forfeited at the end of the 30-day period.
  8. In the case of multiple Once-off MMS Bundles, these MMSs will expire 30 days from the activation date of the last Once-off MMS Bundle purchased in that month. To cancel an MMS Bundle subscription, customers should contact their Service Provider.
  9. Contract customers converting to Prepaid will forfeit their MMS Bundle and need to subscribe to the service again.
  10. Contract customers converting to Top Up will forfeit their MMS Bundle and need to subscribe to the service again.
  11. Migration between bundled services will be pended until the last day of the month

Top Up 

  1. Top Up customers can call their Service Provider to subscribe to an MMS Bundle subscription of their choice.
  2. Top Up customers can purchase Once-off MMS Bundles by making use of current self-service purchasing channels (*135# and SMS).
  3. Top Up customers will be able to view their MMS Bundle remaining by dialling *135#.
  4. Customers can have one MMS Bundle subscription and multiple Once-off MMS Bundles simultaneously.
  5. Customers can purchase multiple Once-off MMS Bundles.
  6. The MMS Bundle subscription will be loaded on the first day of the month and must be used within the month. Unused MMSs will be forfeited at the end of the month.
  7. Once-off MMS Bundles are valid for 30 days from date of activation. Unused MMSs will be forfeited at the end of the 30-day period.
  8. In the case of multiple Once-off MMS Bundles, these MMSs will expire 30 days from the activation date of the last Once-off MMS Bundle purchased in that month.
  9. To cancel an MMS Bundle subscription a customer must contact his/her Service Provider.
  10. Top Up customers converting/migrating to Prepaid will retain their MMS Bundle totals. These will be valid until original expiry date of current bundle purchased.
  11. Top Up customers converting/migrating to Contract will forfeit their MMS Bundle and need to subscribe to the service again.
  12. Migration between bundled services will be pended till the last day of the month.

Prepaid 

  1. Prepaid customers can purchase an MMS Bundle by dialling *135# (free) or by sending an SMS with the keyword (25, 50 or 100) to 136 from their cellphone. 
  2. Prepaid customers can subscribe to a Once-off and/or recurring MMS Bundle of their choice. 
  3. To find out how many MMS remaining customers can dial *135# free from their cellphone. 
  4. The MMS Bundle purchase will be deducted from the customer's airtime credit. 
  5. The MMS Bundle must be used within 30 days of purchase. Any unused MMSs will be forfeited on day 30. Once a Prepaid customer has purchased an MMS Bundle, there are no reversals. At no time can the MMS Bundle be converted to airtime credit. 
  6. Prepaid customers migrating to different Prepaid tariff plans via FreeChange will carry over their MMS Bundle. 
  7. Prepaid customers converting to Top Up will be able to retain their MMS Bundle. The MMS Bundle will be extended to the end of the calendar month.
  8. Prepaid customers converting to Contract will forfeit any remaining MMS Bundle at the time of conversion.
  9. In the case of multiple Once-off MMS Bundles, these MMSs will expire 30 days from the activation date of the last Once-off MMS Bundle purchased in that month.
  10. To cancel an MMS Bundle subscription customers can send a keyword SMS to 100. For example - SMS "MMSS 25 STOP".
  11. Prepaid customers converting/migrating to Top up will retain their MMS Bundle totals with the exclusion of Loyalty and Promotional bundle totals that will be forfeited. These will be valid until original expiry date of the current bundle purchased.
  12. Prepaid customers converting/migrating to Contract will forfeit their MMS Bundle and need to subscribe to the service again. 
  13. Migration between bundled services will be pended till the last day of the 30-day period.
Page Title
MMS Bundles Terms and Conditions
Keywords
terms, conditions, mms, bundles
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Terms and Conditions
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SMS Bundles Terms And Conditions

CBU

SMS Bundles Terms And Conditions

These terms and conditions relate to the SMS Bundle offering from Vodacom. By using or subscribing to the Vodacom SMS Bundle service ("the Service") the Customer agrees that s/he has read, understands and is bound by the following terms and conditions and the terms and conditions available on the Vodacom Website referring generally to all services offered by Vodacom. 
 

General 

  1. SMS Bundles are available to all Vodacom Contract, Top up and Prepaid customers.

  2. Once-off SMS Bundles and/or SMS Bundle subscriptions are available to Contract, Top up and Prepaid customers.

  3. All stated prices for the SMS Bundles include VAT.

  4. All stated prices for the SMS Bundles include VAT.

  5. If a Contract, Top Up or Prepaid customers is deactivated from the Network then any existing SMS Bundle will be forfeited.

  6. SMS's in the bundle are for national use only.

  7. International and premium rated SMS's do not deplete the bundle and will be charged at their specified rates. All SMS's to email addresses to be rated and discounted as national SMS's (as per current rating model).

  8. The SMS Bundle can be used for sending SMS's all day, there is no peak or off-peak differentiation.

  9. Once the SMS Bundle has been depleted the customer will be charged at the customers default SMS rate associated with the customer's package. These charges will be billed as normal to the contract customer and will deplete the Top up and Prepaid customers' airtime wallet as per normal.

  10. Only one month-to-month SMS Bundle can be subscribed to at a given time

  11. Customers can purchase multiple Once-off SMS Bundles.

  12. Customers can have one month-to-month and multiple Once-off SMS Bundles simultaneously.

  13. The SMS Bundle subscription will be loaded on the first day of the month and must be used within the month. Unused SMS's will be forfeited at the end of the month.

  14. Once-off SMS Bundles are valid for 30 days from date of activation. Unused SMS's will be forfeited at the end of the 30-day period.

  15. In the case of multiple Once-off SMS Bundles, these SMS's will expire 30 days from the activation date of the last Once-off SMS Bundle purchased in that month.

  16. Promotional / Loyalty SMS's (when offered) will be used before the SMS Bundle.

  17. Vodacom reserves the right to change or modify these terms and conditions at any time with the method of notice as determined by Vodacom from time to time.

  18. These terms, the terms and conditions contained on Vodacom's website as well as the standard terms and conditions relevant to your airtime agreement govern the agreement between you and Vodacom to the exclusion of any and/or all other terms and conditions.

Contract  

  1. Contract customers can call their Service Provider to subscribe to a Once-off SMS Bundle or an SMS Bundle subscription of their choice.

  2. Contract customers must call their Service Provider to cancel their SMS Bundle subscription. One calendar month's notice must be given.

  3. Contract customers will be able to view their SMS Bundle balance by dialling *135#.

  4. Contract customers converting to Prepaid or Top Up will forfeit their SMS Bundle.

  5. Migration between bundled services will be pended until the last day of the month.

Top Up 

  1. Top Up customers can call their Service Provider to subscribe to a month-to-month SMS Bundle of their choice.

  2. Top Up customers can purchase Once-off SMS Bundles by making use of current self-service purchasing channels (*135# and SMS).

  3. Top Up customers will be able to view their SMS Bundle balance by dialling *135#.

  4. To cancel an SMS Bundle subscription a customer must contact his/her Service Provider.

  5. Top Up customers converting/migrating to Prepaid will retain their SMS Bundle totals. These will be valid until original expiry date of current bundle purchased.

  6. Top Up customers converting/migrating to Contract will forfeit their SMS Bundle and need to subscribe to the service again.

  7. Migration between bundled services will be pended till the last day of the month 

Prepaid 

  1. Prepaid customers can purchase an SMS Bundle by dialling *135# (free) or by sending an SMS with the bundle size to 136 from their cellphone.

  2. To check the number of SMS's remaining in their bundle, a customer can dial *135# free from their cellphone.

  3. The SMS Bundle purchase will be deducted from the customer's airtime credit.

  4. Both Once-off and Month-to-month SMS Bundles must be used within 30 days of purchase. Any unused SMS's will be forfeited on day 30. 

  5. Once a Prepaid customer has purchased an SMS Bundle, there are no reversals. At no time can the SMS Bundle be converted to airtime credit.

  6. Prepaid customers migrating to different Prepaid tariff plans via FreeChange will carry over their SMS Bundle.

  7. Prepaid customers converting to Top Up will be able to retain their SMS Bundle. The SMS Bundle will be extended to the end of the calendar month.

  8. Prepaid customers converting to Contract will forfeit any remaining SMS Bundle at the time of conversion.

  9. To cancel an SMS Bundle subscription customers can send a keyword SMS to 100. For example - SMS "SMSS 25 STOP"

  10. Prepaid customers converting/migrating to Top up will retain their SMS Bundle totals with the exclusion of Loyalty and Promotional bundle totals that will be forfeited. These will be valid until original expiry date of the current bundle purchased.

  11. Prepaid customers converting/migrating to Contract will forfeit their SMS Bundle and need to subscribe to the service again.

Page Title
Sms Bundles Terms and Conditions
Keywords
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Terms and Conditions
Page URL
/vodacom/terms/sms-bundles-terms-and-conditions

Mobile Broad Band Once-Off Data Bundles Terms and Conditions

CBU

Mobile Broad Band Once Off Bundles Terms

Terms and conditions

  1. Once-off MBB data bundles will be available to the following customer types:
    1. 12 & 24 -month Mobile Broad Band Contract and Top Up price plans
  2. The Once-Off MBB data bundles will be available through the following self-service channels;
    1. USSD (*135#)
    2. Vodacom Online and App
    3. Customer Care  (082 135)
    4. Vodacom Shops
  3. Below are the Once-Off MBB bundle data allocation and prices

Total Data

Anytime Data

Night Owl

Validity

         Price

10GB

5GB

5GB

30 Day

R99

20GB

10GB

10GB

30 Day

R149

40GB

20GB

20GB

30 Day

R199

  1. Contract and Top Up customers on a 12- or 24-month MBB data contract may purchase one or more Mobile Broadband Once-Off data bundle/s.
  2. All Mobile Broad Band Once-Off data bundle pricing includes VAT.
  3. Customers will be charged for the volume of data sent and received, and not the time you spend connected.
  4. Mobile Broad Band Once-Off data bundles are valid up to 24:00 on the 30th day from and including the day of purchase.
  5. Customers can extend the validity of their MBB once-off data bundle by purchasing another MBB once-off bundle of the same size before the initial bundle has expired. This will extend the validity of the initial bundle to that of the second bundle that was purchased.
  6. Once a MBB once-off data bundle is depleted and there is no other applicable data bundle remaining all data usage will be stopped by default. Customers will only be able to use data at out of bundle rates if they have opted in to current out-of-bundle data charges. If a MBB once-off data bundle expires before the allocation is depleted, data usage will continue at 49c/MB.
  7. MBB once-off data bundles can be transferred to applicable Vodacom customers. Please visit the data transfer terms and conditions for full details:
  8. MBB once-off data bundles will utilised after bundles that were bought before it are depleted. Please note that in the instance that shorter validity bundles are bought after the MBB once-off data bundles Vodacom may allow these bundles to be depleted first, depending on which bundle expires first.
  9. Data transfer rates are not guaranteed and are dependent on network availability.
  10. SMS messages are charged at R0.80c during peak times R0.35c during off-peak times. MMS messages are charged at R0.80c during all times. Respective SMS & MMS bundled rates apply if applicable.
  11. Bundles and tariffs only apply to standard APNs.
  12. Mobile Broad Band Once-Off data bundles do not apply to data roaming.
  13. Night Owl Data does not get allocated to Mobile Broad Band Once-Off data bundles.
  14. No pro-ration is applied, the full allocation is always received, and the full charge is always applied.
  15. Customers will receive applicable data usage notifications for usage of their MBB data bundles in combination with any other general data bundles active in their account, if applicable.

The MBB Journey Enhancement (My Vodacom App)

This service "feature" allows for convenient and seamless linking of MBB data sims through a Wi-Fi network. This will conveniently enable you to view your MSISDN and purchase data bundles via the My Vodacom App. Please see terms and conditions below:

  1.  This feature is available to Hybrid and Postpaid customers.

  2. This feature is available to new and existing Vodacom customers.

  3. If you're a new customer then:

    1. You need to download the "my Vodacom App" on your respective app store (Android: Google Play & IOS: App Store).

    2. Once app is downloaded, you need to create a Vodacom profile & link your MSISDN using the header enrichment feature.

  4.  If you're an existing customer then:

    1. You need to have the "my Vodacom App" on your cellular device.

    2. You need to link your data contract MSISDN to your existing Vodacom online profile using header enrichment.

  5. Once your profile has been set up, you need to establish a WIFI connection with your modem.

  6.  Once the WIFI connection has been established you will be prompted to click on the "Link Number" button that will retrieve your data sim MSISDN.

  7. Once you retrieve your MSISDN, you will be requested to confirm the presented MSISDN by clicking on the "Link Data Sim" button.

  8. It is your responsibility to ensure that your MSISDN is kept confidential.

  9. Once you have confirmed your MSISDN, then you will be redirected to the homepage of the "my Vodacom App", where you will be able to seamlessly and conveniently purchase data bundles and monitor data usage.

  10. You are at risk to expose the data contract MSISDN when you share your WIFI password to any external parties. Kindly note you are at risk if the external party has the "my Vodacom App".

  11. Vodacom is not liable for any additional connections to your WIFI modem.

  12. Vodacom is not liable for multiple accounts/profiles linked to your Data Sim MSISDN.

Termination/Limitation of Services

  1.  Vodacom reserves the right to suspend the Service in the event of suspected abuse or fraudulent usage, outside of what is considered reasonable for private, non-commercial use.

  2. Vodacom reserves the right to limit the Service in regions or areas where there is limited network capacity (high congestion) in order to maintain consistent quality of service.

  3.  Vodacom reserves the right to alter or terminate the Service in order to prevent catastrophic impact on the network.

  4.  While Vodacom will use its reasonable endeavours to provide the Service, it does not commit to the uninterrupted supply of the Service, due to potential capacity limitations on the network.

  5. Vodacom reserves the right to suspend, cancel or convert the Service with reasonable notice.

Vodacom reserves the right to change and/ or expand on these terms and conditions and will provide reasonable notice of any material changes prior to such change as and when the circumstances permit.

Page Title
Mobile Broad Band Data Price Plans Terms and Conditions
Keywords
terms, conditions, mobile, broad, band data, price, plans
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Page Category
Terms and Conditions
Page URL
/vodacom/terms/mobile-broad-band-once-off-bundles-term
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