Trade Ins Terms and Conditions

CBU

Vodacom Trade-in Program

Save big when you trade in your old smartphone:

Trade-in offers customers the opportunity to trade-in an eligible old device for a new one and enables you to get a monthly discount on an upgrade or new line. Trade-in is currently available on selected Samsung, Apple and Huawei and vivo device models.

How does trade in work

Step1- Visit a participating Vodacom store

Step2- Check if the device that you are trading in qualifies

Step3- Ensure to back up your content and clear your data

Qualifying criteria for trade-in?

  1. Device must not be blacklisted, this is verified instore
  2. The device being traded-in must switch on without being plugged into a power supply
  3. The device must pass an instore diagnostic test and a customer must obtain an approved report

Before Trading-in please ensure that you complete the following on the phone being traded-in:

  1. Back up your data
  2. Sign out from all apps and services
  3. Turn off automatic login features (Face ID, Touch ID)
  4. Turn off your iCloud and Google accounts
  5. Reset your phone to factory settings 
  6. Remove your SIM card / SD card

Where can I trade-in?

- Trade-in is currently only available in participating Vodacom stores

Which devices can I trade-in?

Samsung trade-in:

  1. Samsung Galaxy S25, Galaxy S25+ and Galaxy S25 Ultra eligible devices
SamsungZFold6, ZFold5, ZFold4, ZFold3, ZFlip6, ZFlip5, ZFlip4, ZFlip3, S24 Ultra, S24+, S24, S24FE, S23 Ultra, S23+, S23, S23 FE, S22 Ultra, S22+, S22, S21 Ultra,
AppleiPhone 16 Pro Max, 16 Pro, 16+, 16, 15 Pro Max, 15 Pro, 15+, 15, 14 Pro Max, 14 Pro, 14+, 14, 13 Pro Max, 13 Pro, 13+, 13
  1. Samsung Galaxy S25 Ultra 1TB eligible devices
Eligible devicesSamsung Galaxy S24 Ultra 512GB, iPhone 16 Pro Max 512GB, iPhone 16 Pro Max 1TB
  1. Samsung Galaxy Z Fold6 and Galaxy Z Flip6 eligible devices
Category 4Z Fold5, S24 Ultra, S24+, iP15 Pro Max, iP15 Pro
Category 3Z Flip5, S24, S23 Ultra, S23+, Z Fold4, Z Flip4, iP15 Plus, iP15, iP14 Pro Max, iP14 Pro
Category 2S22 Ultra, S22+, S22, S23, Z Fold3, Z Flip3, S23FE, iP14 Plus, iP14, iP13 Pro Max, iP13 Pro
Category 1S21 Ultra, S21+, S21, Z Fold2, iP13 Plus, iP13
  1. Samsung Galaxy S24 FE eligible devices
Category 1S22, S21 Ultra, S21+, S21, Fold2, A54, A34, A73, A53, A33, iPhone 13+, iPhone 13
Category 2Flip5, S24, S23 Ultra, S23+, ZFold4, ZFlip4, S23, S23 FE, S22 Ultra, S22+, ZFold3, ZFlip3, iPhone 15+, iPhone 15, iPhone 14, iPhone 14 Pro, iPhone 14+, iPhone 14, iPhone 13 Pro, iPhone 13+, iPhone 13

iPhone trade-in:

  1. iPhone 13, 14, 15, 15+, 15 Pro and 15 Pro Max eligible devices
Category 1iPhone 8, iPhone SE (2020), iPhone 8 plus, iPhone X, iPhone XR
Category 2iPhone XR, iPhone XS, iPhone 8 plus, iPhone SE (2022), iPhone XS Max, iPhone 12 mini, iPhone SE (2022), iPhone XS Max
Category 3iPhone 12 mini, iPhone SE (2022), iPhone 11, iPhone 12, iPhone 11 Pro, iPhone 13 mini
Category 4iPhone 11 Pro, iPhone 11 Pro Max, iPhone 13 mini, iPhone 12, iPhone 12 Pro, iPhone 13
Category 5iPhone 12 Pro, iPhone 12 Pro Max, iPhone 13, iPhone 14
Category 6iPhone 13 Pro, iPhone 14 plus, iPhone 12 Pro Max, iPhone 13 Pro Max, iPhone 14
Category 7iPhone 13 Pro, iPhone 13 Pro Max, iPhone 14 Plus, iPhone 14, iPhone 14 Pro, iPhone 14 Pro Max
Category 8iPhone 14 Pro Max
  1. iPhone 16, 16+, 16 Pro and 16 Pro Plus eligible devices
Category 1iPhone 8, iPhone SE (2020), iPhone SE (2022), iPhone 8 plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max
Category 2iPhone 12 mini, iPhone SE (2022), iPhone 11, iPhone 13 mini, iPhone 12, iPhone Xs, iPhone XS Max
Category 3iPhone 12 mini, iPhone SE (2022), iPhone 11, iPhone 12, iPhone 11 Pro, iPhone 13 mini
Category 4iPhone 13 Pro, iPhone 12, iPhone 12 Pro, iPhone 13, iPhone 14, iPhone 14 Plus, iPhone 12 Pro Max, iPhone 15
Category 5iPhone 13 Pro, iPhone 13 Pro Max, iPhone 14, iPhone 14 Plus, iPhone 14 Pro Max, iPhone 14 Pro, iPhone 15 Plus
Category 6iPhone 15, iPhone 15 Pro, iPhone 15 Plus, iPhone 14 Pro, iPhone 14 Pro Max,
Category 7iPhone 15 Pro, iPhone 15 Pro Max, iPhone 15 Plus
Category 8iPhone 14 Pro Max, iPhone 15 Pro Max

Huawei trade-in:

Huawei Pura 70 or Huawei Pura 70 Pro eligible devices:

SamsungS10, S10+, S10e, S20, S20 FE, S20+, S20 Ultra, S21, S21FE, S21+, S21 Ultra, S22, S22+, S22 Ultra, S23, S23+, S23 Ultra, S23 FE, S24, S24+, S24 Ultra, Note9, Note 10, Note 10 Lite, Note10+, Note 20, Note 20 Ultra, Z Fold, Z Fold2, Z Fold3, ZFold4, Z Fold 5, Z Flip, Z Flip3, Z Flip4, Z Flip5
AppleiPhone SE (2022), 11, 11 Pro, 11 Pro Max, 12, 12 mini, 12 Pro, 12 Pro Max, 13, 13 mini, 13 Pro, 13 Pro Max, 14, 14+, 14 Pro, 14 Pro Max, 15, 15+, 15 Pro, 15 Pro Max
HuaweiMate 20, Mate 20 Pro, Mate 30, Mate 30 Pro, Mate 40, Mate 50 Pro, Mate XS2, Mate X3, Mate XT, Mate X6, P30 Pro, P40, P40 Pro, P50 Pocket, P50 Pro, P50, P60 Pro

Vivo trade-in:

Vivo X200 Pro eligible devices:

Category 3Samsung S24 Ultra 1TB, Samsung S24 Ultra 512GB, Samsung S24 Ultra 256GB, Samsung Galaxy Fold6 256GB, Samsung Galaxy Fold6 512GB, Huawei Mate X3 256GB
Category 2Galaxy S23 Ultra 5G 1TB, Galaxy S23 Ultra 5G 512GB, Galaxy S24 5G 256GB, Galaxy S24 FE 256GB, Galaxy S24 Plus 5G 256GB, Galaxy S24 Plus 5G 512GB, Galaxy Z Fold5 5G, Honor Magic6 Pro 5G 512GB, Honor Magic6 Pro 5G 256GB, Huawei Mate X3 1TB, Huawei Mate X2 5G 512GB, Huawei Mate X3 512GB, Huawei Mate X2 5G 256GB, Huawei Mate Xs 2 512GB, Huawei Mate Xs 2 256GB, Oppo Find N2 5G 512GB, Oppo Find N2 5G 256GB, VIVO X Fold 5G 512GB, VIVO X Fold 5G 256GB
Category 1Galaxy S24 5G 128GB, Galaxy Z Flip6 5G 512GB, Galaxy Z Fold5 5G 256GB , Galaxy Z Flip6 5G 256GB, Galaxy S23 5G 512GB, Galaxy S23 Plus 5G 512GB, Galaxy S23 FE 5G 256GB, Galaxy S23 5G 512GB, Galaxy S23 Plus 5G 512GB, Galaxy S23 FE 5G 256GB,Galaxy S23 5G 256GB,  Galaxy S23 Plus 5G 256GB, Galaxy S23 FE 5G 128GB, Galaxy S23 5G 256GB, Galaxy S23 Plus 5G 256GB, Galaxy S23 FE 5G 128GB, Galaxy S23 5G 128GB , Galaxy S22 Ultra 5G 1TB , Galaxy S23 5G 128GB, Galaxy S22 Ultra 5G 1TB, Galaxy S22 Ultra 5G 512GB, Huawei Mate X 5G, Honor Magic5 Pro 5G 512GB, Honor Magic5 Pro 5G 256GB, Huawei P60 Pro 512GB, Huawei P60 Pro 256GB, Huawei Mate 50 RS Porsche Design 512GB, Honor Magic5 5G 512GB, Huawei Mate 50 Pro 512G, Huawei Nova 11 Ultra 512GB, Huawei P50 Pro 128GB , Huawei P60 256GB, Oppo Find N 5G 512GB, Oppo Find N2 Flip 5G 512GB,Oppo Find N2 Flip 5G 256GB,  Oppo Reno10 Pro Plus 5G 512GB, VIVO V30 5G 512GB, VIVO X90 Pro Plus 5G 512GB, VIVO V30 5G 256GB, VIVO X90 Pro Plus 5G 256GB, VIVO X80 Pro 5G 512GB, VIVO V27e 256GB, VIVO V30e 5G 256GB, Galaxy S23 Ultra 5G 256G, Galaxy S24 FE 128GB, Galaxy Z Fold5 5G 512GB

* Standard upgrade terms and conditions apply, ask instore for more

* One trade-in is allowed per customer with a valid ID number provided all terms and conditions are met

Page Description
Trade-in is available on Samsung, Apple, Huawei and OPPO models.
Page Title
Trade Ins Terms and Conditions | Vodacom
Keywords
terms, conditions, trade, ins
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Page Category
Terms and Conditions
Page URL
/vodacom/terms/trade-ins

Customer Permissions Management Terms and Conditions

CBU

Customer Permissions Management

  1. The following terms and conditions relate to the Customer Permissions Management (CPM) and do not replace any other terms and conditions, agreements or contracts which exist between the customer and Vodacom and their Service Providers. By using this service, you accept these terms and conditions. Vodacom reserves the right to expand or modify theses terms and conditions. Where any such change is material, Vodacom will provide the customer with prior written notice prior to implementing such a change or modification.
  2. CPM is to assist a customer with controlling their marketing communications, permissions and preferences in one central platform and does not include the management of any other notifications/communications, for example: Network Notifications.
  3. CPM allows a Vodacom customer to select and set their preferred marketing communications in a refined manner in which the customer can select communications that are applicable to their needs. CPM is available to all Vodacom customers.
  4. Existing customers have the ability to opt in or opt out of 'all' marketing material. 
  5. Customers that are opted in to specific preferences and permissions will be sent marketing communications, however, customers that are opted out will not receive marketing communications. 
  6. Vodacom will only send marketing material to customers that have agreed to receiving the material and have opted in via CPM. 
  7. Customers have the ability to access CPM via the self-help channels which are: the VodaPay App, Online and USSD. The customer can also call Customer Care or visit a Retail Store to get assistance or update their preferred CPM Settings.
  8. Existing Customers will remain on the preferred marketing settings however customers do have the ability to update settings as and when needed.
  9. For new customers, the customer will be prompted to allow Vodacom to send marketing material to the specific subscriber. 
  10. A customer sets the permissions for which they allow Vodacom to send marketing communication on or about. Only the material on the set permissions will be received by the customer.
  11. The currently defined permissions are; Personal Recommendations, Promotions, Rewards, Surveys, and 3rd Party Marketing. These categories of permissions may change from time to time.
  12. If the customer is opted out by having not selected any channels under preferences (communication channels) or any categories under permissions, the customer will receive no marketing messages.
  13. If the customer is opted in by having selected a communication channel or multiple channels for a particular permission, then the customer will receive marketing communication via the channels selected. 
  14. For all customers, upon accessing CPM for the first time, where CPM does not have the Date of Birth to determine whether they are an adult or a minor through self-certification, the customer will be prompted to provide the information to enable the system to make the determination.
  15. A minor is not allowed to access the CPM or make any changes. The defined age for a minor is anyone younger than 18 years old.
  16. For customers that have opted in to get marketing communication via email and haven't provided a different email address from the eBill e-mail address, the eBill email address will be used as the default for CPM purposes.
  17. When the customer changes the CPM marketing email on CPM via any Online Platforms, i.e. Online or the VodaPay App Vodacom will send an email verification to the new email address to finalise the email change. If a customer doesn't verify this email address within 48 hours, the new address won't be updated. It will default to the eBill email address. After the email verification and the email address has been updated, a customer will receive an SMS communication confirming the change and whether the change has been made by them or not. 
  18. For the CPM changes that the Customer does on the Permissions and Preferences (communications channels), the customer will receive an SMS communication on specifying all the changes/selections made on CPM as a confirmation. 
  19. If a customer has already opted in to a campaign and later opts out there is a possibility that the customer would still receive marketing communications as they would still be included in the campaigns but will be removed from any further communications as per the CPM Settings selected. 
Page Title
Customer Permissions Management Terms and Conditions
Keywords
terms, conditions, customer permissions, permissions
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Page Category
Terms and Conditions
Page URL
/vodacom/terms/customer-permissions-management

Vodacom VoLTE Terms and Conditions

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Vodacom VoLTE (Voice over LTE)

Terms and Conditions

  1. VoLTE (Voice over LTE) is a service available to certain smartphone devices on the Vodacom network that allows for traditional voice calls to be terminated over the 4G/LTE network as opposed to the traditional older 2G and 3G networks. The service aims to improve voice call quality by offering HD voice, simultaneous voice and data transfer during a call, faster call set-up times, as well as better network availability.
  2. In order to use VoLTE a customer needs to have a compatible device that supports VoLTE on the Vodacom network, the correct version of software approved by Vodacom, as well as the VoLTE service provisioned on their SIM card. Customers can contact customer care on 082 135 to have the service provisioned, the service is free of charge. The VoLTE function, depending on device type, may also need to be switched on in the device's settings, please consult your device manufacturer's user guide to find out where to enable VoLTE.
  3. VoLTE will only function when in 4G/LTE coverage, however it is important to note that the device will automatically switch back to the older 2G and 3G technologies when necessary to enable a seamless experience. A customer on VoLTE can call a customer on a non-VoLTE device, or who is not in 4G/LTE coverage, and vice versa however, the full functionality of VoLTE may be limited. 
  4. VoLTE calls will be billed as per the existing rules applicable to your price plan i.e. if there is a voice bundle available or a minute balance, the call will deduct minutes/seconds from the bundle depending on the price plan type. Where there are no voice or minute bundles available, the call will be charged at the standard per minute or per second rate applicable to the price plan making the call.

    NB: VoLTE calling will NOT use available Data bundles and is not treated as a VoIP call.
  5. In order for a customer to determine if their VoLTE calling is active and working, they need to look for the following indicators bearing in mind these can be different from device to device.
    1.  A logo on the screen that says 'VoLTE' (this might be stylised). 
    2. When making or receiving a call the 4G logo remains on the screen and does not change to 3G.
    3. A logo of two arrows pointing left and right parallel to each other in a horizontal arrangement.
    NB: You may need to pull down from the top of the screen of your device in order to see all logos and/or text.
  6. Vodacom reserves the right to amend these terms and conditions and where such change is material, Vodacom shall provide prior written notice of such change or amendment.
Page Title
Vodacom VoLTE (Voice over LTE) Terms and Conditions
Keywords
terms, conditions, volte, voice over, lte
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Page Category
Terms and Conditions
Page URL
/vodacom/terms/vodacom-volte

Connected Home Terms and Conditions

CBU

Connected Home Terms and Conditions

Vodacom At Home : Prepaid -  Terms and Conditions

  1. Customers must have a valid Vodacom prepaid SIM card and a Vodacom At Home MSISDN ( cell phone number)  in order to qualify for Vodacom at Home services and products
  2. All Vodacom At Home prepaid customers are pre-provisioned with a 1 GB recurring bundle
  3. All Vodacom At Home prepaid customers will receive their first 1GB data allocation once the Vodacom At Home device and SIM  is activated
  4. Data bundle purchases cannot be refunded either partially or in full
  5. A customer migrating or porting  to a non-Vodacom at Home tariff will forfeit all data bundles  and  recurring bundle services
  6. The monthly recurring bundles will be allocated provided a customer has recharged their airtime account with the applicable amount
  7. Vodacom At Home prepaid customers cannot change their tariff to any other Vodacom prepaid tariff
  8. Vodacom At Home prepaid customer will have exclusive access to Vodacom at Home prepaid data bundles
  9. Vodacom At Home monthly  recurring bundles are valid for 30 days from date of allocation
  10. Vodacom At Home customers will be able to recharge their airtime accounts using any of the existing Vodacom recharge channels
  11. Only Vodacom At Home customers who register their alternative number will receive data usage notifications to their alternative number.
  12. Customers with insufficient funds in their airtime account will not be allocated a data bundle on the recurrence date
  13. Should a customer have insufficient funds to cover the recurring bundle cost on the recurrence date, Vodacom will continue to check the customer's account for sufficient funds. Once there is sufficient funds, the bundle cost will be deducted from the account and the date of the deduction will become the new billing and bundle recurrence date.
Page Title
Connected Home Terms and Conditions
Keywords
terms, conditions, connected, home
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Page Category
Terms and Conditions
Page URL
/vodacom/terms/connected-home-terms

Data Transfer Terms and Conditions

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Data Transfer

Terms And Conditions

  1. Data Transfer will be applicable to Prepaid, Hybrid and Post-paid subscribers. 
  2. Transfer of Data bundles will be applicable to all once-off & recurring data bundles.
  3. Only a customer that is the Master Account Holder can transfer a data bundle
  4. Transfer of Data bundles will be applicable within the following payment types:
    1. Post-paid customers can only transfer Data to Post-paid and Hybrid customers 
    2. Hybrid customers can only transfer Data to Hybrid and Post-paid customers 
    3. Prepaid customers can only transfer Data to Prepaid customers
    4. Customers on NXT LVL price plans can only share Data with Customers on NXT LVL price plans
      1. NXT LVL Prepaid customers can only share Data with NXT LVL Prepaid customers 
      2. NXT LVL Hybrid customers can only share Data with NXT LVL Hybrid customers 
    5. Customers on Mobile Broadband data price plans can only share Data with Customers on Mobile Broadband data price plans
      1. Mobile Broadband data price Hybrid customers can only share Data with Mobile Broadband data price Hybrid and Mobile Broadband data price Post-paid customers 
      2. Mobile Broadband data price Post-paid customers can only share Data with Mobile Broadband data price Hybrid and Mobile Broadband data price Post-paid customers 
  5. All Vodacom data bundles will be available for transfer free of charge.
  6. You may not transfer all free data bundles.
  7. A Sharing Subscriber can allocate Data bundles to a receiving MSISDN/s only within a pre-set parameter of bundle sizes. The pre-defined allocation bundle sizes will be as follows:
    50MB, 100MB, 250MB, 500MB and 1 GB
  8. Data Bundles can only be transferred on a set number of days before expiry:
    1. Bundles with validities less than 1 day can be transferred immediately
    2. Bundles with validities greater than 1 day and less than or equal 29 days can only be transferred 3 days or less prior to expiry
    3. Bundles with validities over 29 days can only be transferred 25 days or less prior to expiry.
  9. The sharing subscriber will have the ability to link up to 5 MSISDN/s. The sharing subscriber will only be able to link/de-link the Receiving MSISDN/s that they can allocate every 30 days
  10. There is no limit to the number of times a Sharing customer can allocate bundles to receiving customers
    1. All allocated hourly bundles given to the receiving MSISDN/s will be valid for an hour
    2. All allocated daily bundles given to the receiving MSISDN/s will be valid for a day
    3. All allocated Weekend bundles given to the receiving MSISDN/s will be valid for one weekend
    4. All allocated data bundles with a validity greater than 24 hours given to the receiving MSISDN/s will be valid for 7 days
  11. The allocated bundle given to the receiving MSISDN/s cannot be further transferred to someone else.
  12. The allocated bundle given to the receiving MSISDN/s cannot be Rolled over
  13. The channels that a customer can use to transfer data is:
    1. USSD (*135#)
  14. In the cases where URL based bundles are transferred, the receiving customer is required to have access to the relevant applications to be able to use the URL based data bundle received 
  15. Vodacom reserves the right to amend these terms and conditions and where such change is material, Vodacom will notify its customers of such amendment(s) before they come into force.
  16. Vodacom reserves the right to suspend the service in the event of suspected abuse where non-compliant devices (as specified by the regulating body, ICASA) are being used on the Vodacom network

 

Page Title
Data Transfer Terms and Conditions
Keywords
terms, conditions, data, bundle, transfer
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Page Category
Terms and Conditions
Page URL
/vodacom/terms/data-bundle-terms/data-transfer

Prepaid SIM Terms and Conditions

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Prepaid SIM terms and conditions

Terms and Conditions of use for Vodacom's Prepaid Service

  1. These terms and conditions are applicable to you when you make use of Vodacom's Prepaid Service which is activated when your prepaid SIM Card is connected to the Vodacom Network through the Apparatus. 
  2. These terms and conditions contain provisions which appear in a similar text style to the terms below in order to draw your attention to such terms because they: 
    1. may limit the risk or liability of Vodacom (Pty) Ltd or a third party; and/or
    2. may create risk or liability for your; and/or
    3. may compel you to indemnify Vodacom (Pty) Ltd or a third party; and/or
    4. serve as an acknowledgement, by you, of a fact.
  3. Definitions 
    The Service is a security solution that:

    "Apparatus" means any mobile, transportable or portable cellular mobile terminal, handset, laptop, computer, modem or other apparatus which is approved by the Regulatory Authority and which is capable of connection by radio interface to the Network.  

    "Financial Services" means long and short term insurance services and/or products provided by Vodacom Life Assurance Company (RF) Limited and Vodacom Insurance Company (RF) Limited, which are wholly owned subsidiaries of Vodacom (Pty) Ltd and such services and products are governed by the Insurance Terms and Conditions contained in this document.  

    "Network" means the public mobile telecommunications system operated and made available by Vodacom (Pty) Ltd or any other member of the Vodacom Group.

    "Regulatory Authority" means the Independent Communication Authority of South Africa (ICASA) or any similar authority that is established in the future to perform or take over the functions of ICASA.

    "Services" means the cellular telecommunications service provided by means of the Network as well as such other additional related services, equipment, Value Added Services and/or Financial Services (provided by Vodacom's Insurance Companies).

    "SIM Card"means the Subscriber Identity Module Card allocated to you to enable you to gain access to the Network by using the SIM Card in the Apparatus.  

    "Starter Pack" means the pack that includes the user guide and SIM Card.

    "Value-Added Services" means charged at the VAS Call Rate, are provided by Vodacom and/or Value Added Service Providers in order to make available to Vodacom customers a selection of value added services provided by means of the Vodacom Network.  Value-Added Services are defined as non-core services, or in short, all services beyond standard voice calls, the content of which may not have anything to do with Vodacom's mobile network and/or services.  Examples of Value Added Services are calls and connections to the following services:  *120# services, 082125 Vodacom shop location based service, 082152 Newsbreak and 082162 Cointel Weather service.  These are services provided by the mobile operator or VAS provider and calls or connections to these Value Added Services are not included in the bundled minutes/seconds.

    "Vodacom Group" means any of the Vodacom group of companies including Vodacom, any subsidiaries of Vodacom, any holding company of Vodacom and/or any subsidiaries of such holding company.  
  4. Provision of the Services 
    1. In order to receive your new Cellphone number and activate your SIM Card found in your Starter Pack, you must register your SIM Card, in terms of the provisions of Section 40 of the Regulation of Interception of Communications and Provision of Communications Related Information Act, 2002 ('RICA'). 
    2. Once your SIM Card has been RICA'd, insert your SIM into your Cellphone and you will be connected to our Service.
    3. Subject to these terms and conditions, Vodacom shall activate the SIM card and maintain the availability of the Services to you whilst your SIM Card is active on the Network. 
  5. Value-Added Services
    1. You acknowledge and agree that should you subscribe to any Value-Added Services, the provision of such Value-Added Services by Vodacom will be subject to Vodacom's standard terms and conditions applicable to those services from time to time with which you undertake to make yourself familiar with. 
  6. Disclosure of Information
    1. You consent that Vodacom may, to the extent permitted by law, receive or disclose your personal information, documents, detailed call records, credit profile information and/or any other credit information from or to - 
      1. any credit providers, credit bureau or credit reporting agencies;  
      2. any law enforcement agencies that require the information for the prevention or investigation of criminal activities;  
      3. any of Vodacom's shareholders, related entities, suppliers, agents, professional advisors or any company within the Vodacom Group for marketing purposes, subject to your right to restrict receipt of unwanted marketing material or other rights in terms of the Consumer Protection Act, 2008;  
      4. any of Vodacom's shareholders, related entities, suppliers, agents or professional advisors for reporting, accounting, product supply and service and/or auditing purposes;  
      5. any company within the Vodacom Group for any purpose connected with the Services or the Network or incentive scheme purposes.  
    2. Despite any part of these terms and conditions that may indicate otherwise, Vodacom shall be entitled to utilize your detailed call records for any lawful purpose including but not limited to tracing and/or collection purposes.
  7. Your Acknowledgement

    You acknowledge and agree that -   
    1. The service quality and coverage available to you shall be limited to that provided by the Network in accordance with the requirements of the Electronic Communications Act, 2005 (or as amended) and the Regulatory Authority requirements. The Services may, from time to time, be adversely affected by physical features such as buildings and underpass, as well as atmospheric conditions and other causes of interference; and  
    2. to the extent permitted by law, Vodacom shall not be liable for non-availability of the Services.  
  8. Liability
    1. You indemnify and hold Vodacom and each company within the Vodacom Group harmless against any expense, loss, claim, harm or damage brought against, suffered or sustained by you or any third party, which arises directly or indirectly out of a breach of these terms and conditions by you or by your use of the Services and/or the Apparatus, other than in respect of losses caused by the gross negligence or intentional misconduct of Vodacom or any company within the Vodacom Group or any of their respective employees, directors or agents.
    2. Without affecting the generality of 8.1 above, Vodacom shall not be liable to you for any breach of these terms and condition or failure on Vodacom's part to perform any obligations as a result of technical problems relating to the Network, termination of any licence to operate or use the Network, act of God, government control, restrictions or prohibitions or other government act or omission, whether local or national, act of default of any supplier, agent or sub-contractor, industrial disputes or any other cause beyond the control of Vodacom.  
  9. Your Undertakings  

    You shall -
    1. comply with all instructions issued by Vodacom which concern your use of the services, the Apparatus or related matters;  
    2. not be entitled to commercially exploit the services in any manner whatsoever without Vodacom's prior written consent, including without limitation, the provision of telephony services to third parties;  
    3. provide Vodacom with all such necessary information as Vodacom may, in its sole discretion, reasonably and lawfully require;  
    4. only use a Apparatus which is approved for use in conjunction with the Network by Vodacom; 
    5. engage with Vodacom, other members of the Vodacom Group and their respective staff and agents in a courteous, cordial and respectful manner at all times.  
  10. Suspension/Disconnection
    1. Vodacom may from time to time, by giving you advance notice where reasonably practicable and dependent on the circumstances, suspend the Services or disconnect your Cellphone Number from the Network for a period to be determined by Vodacom, in any one of the following circumstances - 
      1. if the Service has not been used by you for a period in excess of 110 days (four months). 
      2. during any technical failure, modification or maintenance of the Network;  
      3.  if you fail to comply with any of these terms and conditions;  
      4. if so directed by the Regulatory Authority; or  
      5. in any other instance specifically provided for in these terms and conditions. 
    2. Having regard to the circumstances at the time of suspension, disconnection or reconnection, as the case may be, Vodacom shall be entitled to levy a reasonable fee in respect of such suspension, disconnection and/or any reconnection. 
  11. Communication  

    You hereby consent to the dispatch or transmission by Vodacom of all and any necessary communications in terms of the Electronic Communications and Transactions Act 25 of 2002 or subsequently enacted and relevant legislation. You are entitled to inform Vodacom if you do not wish to receive any communications for purposes of direct marketing and in this instance, Vodacom will desist from circulating any further such material to you.  
  12. Disputes 

    Any dispute relating to Vodacom Network may be referred to the ICASA or to the National Consumer Commission established under the Consumer Protection Act, 2008.  
  13.  Lost or Stolen SIM Cards or Cellphones
    1. You are responsible for the safekeeping of your SIM Card and Cellphone or Apparatus.  
    2. You must notify us immediately if you realise your SIM Card, Cellphone or Apparatus has been lost or stolen.  
    3. You must also, within 24 (twenty four) hours of you realising that your SIM Card, Cellphone  and/or Apparatus has been lost or stolen, report this to the South African Police Service.  
  14. Password and/or One Time PIN 

    If you have a password or One Time PIN (OTP) sent to your SIM Card or stored on your Cellphone or Apparatus, you undertake to keep it secure and undertake that no other person shall use the Service utilising your password or OTP, and you acknowledge further that you are responsible for ensuring that no unauthorized access to the password or OTP is obtained, and that you will be liable for all such activities conducted pursuant to such use, whether authorised or not.  
  15. General  
    1. These terms and conditions will be governed by and construed in accordance with the laws of South Africa, and you shall submit to the jurisdiction of the South African Courts.   
    2.  These terms and conditions are severable, in that if any provision is determined to be illegal or unenforceable by any court of competent jurisdiction, then such provision shall be deemed to have been deleted without affecting the remaining provisions of the terms and conditions.  
    3. Our failure to exercise any particular rights or provision of these terms and conditions shall not constitute a waiver of such right or provision, unless acknowledged and agreed to by us in writing.  
    4. Any amended terms and conditions published in any media, or on the Vodacom website www.vodacom.co.za will form part of the terms and conditions of the Service, to which terms you agree to be bound.
Page Title
Prepaid SIM Terms and Conditions
Keywords
terms, conditions, prepaid, SIM
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Page Category
Terms and Conditions
Page URL
/vodacom/terms/prepaid-sim-terms-and-conditions

Sim Only Terms And Conditions

CBU

SIM Only

Terms and Conditions 

  1. Your subscription to the Service constitutes your acceptance of these Terms and Conditions. Vodacom reserves the right to modify the Service(s) where reasonably required and may from time to time expand on these Terms and Conditions. You will be bound by all current Terms and Conditions that prevail at a specific point in time.
  2. Customers on SIM only plans will receive their allocation of minutes, SMS and data monthly
  3. Included anytime minutes may only be used for calls to SA networks anytime.
  4. Inclusive minutes may not be used for calls to international numbers, premium rated IVR services, special short codes, calls while roaming in international destinations or any of the following:
    1. Premium rated calls
    2. Premium rated Dicon
    3. Video IVR
    4. International VAS and Premium services
    5. Travel Talk
    6. Conference Calls
    7. Call Sponsor (sponsored calls are charged at the sponsored party's prevailing price plan rate)
  5. Included SMS's may only be used for SMS's to local SA networks.
  6. Out of bundle rates applicable to the price plan will be applied for Voice and SMS services once the customer has used their monthly allocated Voice and SMS bundle included in the price plan.
  7. Once the customer has depleted their monthly allocated data all data usage on the price plan will be stopped by default. The customers will only be able to use data at out of bundle rates if they have opted in to current out-of-bundle data charges
  8. Calls are billed per second.
  9. Accumulated and unused data, voice and SMS may be carried over for a period of up to 60 (sixty) days where after they shall be forfeited.
  10. Monthly allocated data can be transferred to applicable Vodacom customers. Please visit the data transfer terms and conditions for full details.
  11. uChoose SIM Only customers have access to certain VAS offers and services which Vodacom reserves the right to discontinue
  12. SIM only tariffs do not include a handset
  13. SIM only price plans are only available on a new contract or upgrade to a SIM only 24 month contract deal. In life contract migrations will not be allowed to discounted SIM only price plans.
  14. Customers must ensure that the SIM is used in a suitable device to be able to consume the relevant monthly allocation.  Unused allocations will not be refunded or carried over by Vodacom.
  15.  The Vodacom SIM may only be used for the purpose intended. Credits may not be exchanged for cash or used to pay for any other services or fees due to Vodacom or any of its Service Providers.
  16. The Vodacom SIM received with the SIM only price plan is not permitted to be used in Least Cost Routing or Community Phone applications. Vodacom reserves the right to terminate any SIM Only subscription should such abuse be detected.
  17. Normal upgrade and migration rules will apply If a SIM only customer migrates to a lower priced SIM only price plan, the customer will be charged downward migration fee as per Vodacom policy.
  18. SIM Only Terms and Conditions should to be read in conjunction with the Master Airtime Agreement
Page Title
SIM Only Terms and Conditions
Keywords
terms, conditions, SIM, only
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/sim-only-terms-and-conditions
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