Terms and Conditions

1. GENERAL

1. Pepkor Personalised Bundles is a consumer product and may only be used by an end-user (that is a natural person) to make calls, use data or send SMS messages to another end-user (that is a natural person), with the intention to facilitate a personal communication between such end-users.
2. Pepkor Personalised Bundles may not be used for commercial purposes or as part of any bulk SMS sending service. Any use of this offer outside of what is considered reasonable for private, non-commercial use, and in instances through mechanisms and means not intended for personal use or the anticipated purpose of the offer, will be considered as abuse.
3. Vodacom reserves the right to suspend the service in the event of suspected abuse where non-compliant devices as specified by the regulating body ICASA are being used on the Vodacom network.
4. Pepkor Personalised bundles are available to Pepkor customers only who have purchased a SIM card from a Pepkor store . Enterprise customers and M2M contracts are specifically excluded from purchasing Pepkor Personalised bundles.
5. Customers can purchase Pepkor Personalised bundles at any time by dialling *130*7371#.
6. Customers may purchase multiple Pepkor personalised bundles at a time.
7. Vodacom reserves the right to vary offers as deemed necessary.
8. Bundles with the shortest validity / earliest expiry may deplete first. If you have bought more than one Bundle, the Initial Bundle will be depleted first
9. All Pepkor personalised bundles are subject to the validity of the offer/bundle purchased, as specified at the time of purchase. Validity refers to the period of time the bundle will be active for and available to be used. If a Bundle reaches the Expiry Date and expires before the Bundle is depleted, data usage will continue at the Out of Bundle rate, applicable to the tariff.
10. To check your Vodacom Bundle Balance dial *135# and select Balances.
11. Vodacom reserves the right to amend these Terms and Conditions and where such change is material, Vodacom will provide you with reasonable prior written notice before implementing any such change.

Prepaid Customers

12. Purchase of bundles/offers will be from your airtime balance. If you have insufficient balance you will not be able to purchase an offer.
13. Customers who recharge with R12 or more will continue to receive the Night Shift recharge advancement for 7 days. (Customers will not receive the Night Shift SMS notifying them of advancement)
14. Vodacom4Less customers will not receive V4L discounts while they are using a Just4You voice bundle. C2 General

Top Up & uChoose customers

15. Purchase of bundles/offers will be from your airtime balance or subscription airtime allocation. If you have insufficient airtime the purchase will not be successful.
16. uChoose Smart customers will have to recharge before they can purchase offers.

Migrations

1. Prepaid & Top Up customers converting to Contract or vice versa will lose their allocated Integrated bundles.
2. Prepaid customers converting to Top Up or vice versa will keep their allocated Integrated bundles.

2. VOICE OFFERS

1. Product validity is as specified per bundle/offer, and there will be no carry-over of minutes beyond the expiry. There is no carry-over of unused bundles after expiry.
2. If the bundle is depleted before expiry, calls will deplete from other available voice bundles and then from airtime.
3. If a voice bundle runs out while on a call the rest of the call will be billed at the applicable rate.

3.1 Vodacom to Vodacom (on-net voice) Voice Bundles

1. On-net voice bundles can be used for Vodacom to Vodacom calls only, and will deplete per minute.
2. The following are qualifying and non-qualifying Call Types for On-net bundles:

Qualifying Call Types

• Vodacom to Vodacom calls
• Callback (on-net)
• Call forwarding (on-net)
• Through-connect to on-net calls
• Conference call (on-net)

Non-qualifying Call Types

• Calls to other SA networks
• Roaming Calls
• International calls
• Premium rated calls
• Video Calls
• Conference Calls (off-net)
• Call sponsor
• Through Connect (off-net)
• VAS calls
• Reverse Charge
• SMS, MMS, Data, SVS
• General Service calls
• Directory Enquiry calls
• Reconnect C2 General
• Message forwarding
• Fax Outdial
• Call forwarding

3.2 Any-network Voice Bundles

1. Any-network voice bundles can be used for Vodacom to Vodacom calls as well as calls to other South African networks, and will deplete per minute.
2. The following are qualifying and non-qualifying Call Types for any-network bundles:

Qualifying Call Types

• Vodacom to Vodacom calls
• Vodacom to other SA network calls
• Callback (on/off-net)
• Call forwarding (on/off-net)
• Through-connect (on/off-net calls)
• Conference calls (on/off-net)

Non-qualifying Call Types

• Roaming Calls
• International calls
• Premium rated calls
• Video Calls
• Call sponsor
• VAS calls
• Reverse Charge
• SMS, MMS, Data, SVS
• General Service calls
• Directory Enquiry calls
• Reconnect
• Message forwarding
• Fax Outdial
• Call forwarding

3. DATA OFFERS

1. You will be charged for the volume of data sent and received, and not the time spent connected.
2. Data speeds are not guaranteed and are dependent on network availability.
3. Bundles and tariffs only apply to standard APNs.
4. Data bundles do not apply to data roaming.
5. Transfer of Pepkor Personalised data bundles to another applicable Vodacom number is possible. For more information please visit www.vodacom.co.za/vodacom/terms/data-bundle-transfer-terms-and-conditions
6. Customers can extend the validity of their data bundle by purchasing another bundle of the same validity and size before the initial bundle has expired. This will extend the validity of the initial bundle to that of the second bundle purchased. C2 General
7. Once an Pepkor Personalised data bundle has been depleted, data usage will stop unless the customer has another data bundle or has opted in to accept out of bundle charges. If a data bundle expires before the allocation is depleted, data usage will continue at 49c/MB.
8. Data bundles will be utilised in the order they were purchased. Please note that in the instance when shorter validity bundles are bought after longer validity data bundles, Vodacom may allow these bundles to be depleted first, depending on which bundle expires first.