with free delivery of the new router + collection of the old router
B315 Router trade in Campaign FAQs
Why am I receiving this offer?
You have been identified as a customer using the old Huawei B315 router that is at end of life. The router is outdated and does not provide a good network experience. Migrating to a newer technology router (5G) will improve your network experience greatly.
What if I am not in a 5G enabled area, how will this router work?
5G routers have backward capability (can operate on a 4G network) when your area is upgraded to 5G, the router will operate on the 5G network with no need for another router swap out.
Why must I take up this offer? (what’s the benefit to me)
The proposed offer will provide the customers with substantially more data and a newer faster technology router at a price point not too far from what they are already spending. The offer is discounted and only available to identified customers who are trading in their old B315 router.
Can I take up this deal without returning the Huawei B315 Router?
No, you will not be allowed to take up the discounted offer without trading in the old Huawei B315 router. The discounted offer is given on the condition that you trade in the Huawei B315
Am I guaranteed to get better speed and less congestion with the new router?
We cannot guarantee speed or less congestion as there are several factors that influence speed and congestion besides the router. However, our testing has shown that generally with newer technology routers the network experience is greatly improved.
Will the Huawei B315 router be assessed before it is accepted as a trade in?
No, the Huawei B315 routers will be accepted regardless of the condition. Because the router is at end of life it will be destroyed in line in an environmentally safe manner in line.
Can I get a cash compensation for returning the router?
No cash compensation or any other deal swap out will be allowed for returning the Huawei B315 router.
Once you've completed your application, your order is processed and added to the network build plan.
The fibre network is then rolled out in your area according to the build schedule.
The installation partner will contact you for an appointment to survey your home and plan the installation.
Once the installation plan is agreed upon, a separate appointment will be made with you for the installation partner to install the Vodacom Fibre service and required equipment at your home.
Can I take my Vodacom Fibre Broadband service with me if I relocate?
Service relocations will be allowed subject to the availability of fibre infrastructure at the location you're moving to.
If our Vodacom team can provide Internet services at your new location, you'll be offered a service similar to the service you had at your previous location. However, you will incur additional costs relating to the provisioning of the service at the new location.
Please note: If the relocation is to an area without a fibre network, then your current contract may be cancelled without any penalty and you'll remain liable for the cost of the Customer Premises Equipment (WiFi-enabled router).
Once you've completed your application, your order is processed and added to the network build plan.
The fibre network is then rolled out in your area according to the build schedule.
The installation partner will contact you for an appointment to survey your home and plan the installation.
Once the installation plan is agreed upon, a separate appointment will be made with you for the installation partner to install the Vodacom Fibre service and required equipment at your home.
Can I take my Vodacom Fibre Broadband service with me if I relocate?
Service relocations will be allowed subject to the availability of fibre infrastructure at the location you're moving to.
If our Vodacom team can provide Internet services at your new location, you'll be offered a service similar to the service you had at your previous location. However, you will incur additional costs relating to the provisioning of the service at the new location.
Please note: If the relocation is to an area without a fibre network, then your current contract may be cancelled without any penalty and you'll remain liable for the cost of the Customer Premises Equipment (WiFi-enabled router).
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