Persons with communication barriers
The term "Persons with communication barriers" refers to persons who are Deaf, hard of hearing, deaf, hearing impaired, Deafblind and speech impaired.
Vodacom National Relay Service (NRS)
How to use the Vodacom Video Relay Service (VRS)
Introduction
What is the Video Relay Service (VRS)?
Steps to take before using the Video Relay Service (VRS)
How to make a Video Relay call
Support information
The NRS is available to registered Vodacom Post-paid and Pre-paid customers who are hearing- and speech impaired and Deaf persons using SA Sign Language.
The NRS enables you to contact hearing people of 3rd parties such as businesses or organisations and family and friends. You can now do this on your own without asking someone for assistance.
SMS Emergency Service
New Voicemail option
We have introduced a new voicemail option for Deaf and hearing impaired persons whereby callers will not have the option to leave a voicemail. The new option allows callers to get a message to leave a SMS when you do not answer your phone or your phone is off.
This voicemail option is only available to registered Deaf and hearing impaired customers.
To request it, send an email to [email protected]
Special SMS bundles for persons with communication barriers
We have created a SMS bundle price plan, suitable for you, giving you more value and ensuring you stay connected when you purchase an SMS bundle, you receive an extra SMS bundle, FREE of charge.
| Standard SMS bundle | Deaf and hearing Impaired SMS bundle | Total Cost per bundle | In-bundle SMS | Out-of-bundle SMS (peak) | Out-of-bundle SMS (off-peak) |
|---|---|---|---|---|---|
| 20 | 40 | R10.00 | 25c | 80c | 35c |
| 50 | 10 | R25.00 | 25c | 80c | 35c |
| 100 | 200 | R33.00 | 17c | 80c | 35c |
| 200 | 400 | R45.00 | 11c | 35c | 35c |
| 300 | 600 | R67.50 | 11c | 35c | 35c |
| 500 | 1000 | R112.50 | 11c | 35c | 35c |
| 1000 | 2000 | R225.00 | 11c | 35c | 35c |
| 1500 | 3000 | R337.50 | 11c | 35c | 35c |
| 2000 | 4000 | R450.00 | 11c | 35c | 35c |
Register your disability (Voluntary)
Stay in the know
Find out about as they become available.
How to register your disability (voluntary)
The VodaPay app
Select - My Account and Register or edit disabilities
Vodacom WhatsApp (082 009 8624):
Say 'Hi' to start the chat
Select Main Menu, Specific Needs, Disability Menu and
Register your disability
Benefits of registration
Receive queue priority in stores
Receive priority for phone repairs
Access special contract (the general application process apply)
Benefit from ad-hoc data campaigns
Access dedicated customer services
Access specialised services