Platinum Terms and Conditions

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Platinum Terms and Conditions

Terms & Conditions

Vodacom Platinum programme benefits are subject to the following terms and conditions:

General

Your Vodacom cellphone number serves as your Platinum programme membership number.

Membership is valid for a period of 12 (twelve) months and is reviewed annually.

Once membership is approved the benefits will only be effective 1st of the following month.

Any and all benefits associated with Platinum programme membership are available and applicable for the year of your Platinum programme membership only.  They may not be accumulated, transferred or exchanged.

If a company is responsible for your cellphone account, it is your responsibility to ensure that benefits you receive on the Platinum programme do not contravene the company policies and procedures.

Membership of the Platinum programme will be forfeited immediately if you port to another mobile network operator.

Vodacom reserves the right to amend these terms and conditions, and where such amendment is material, Vodacom will provide you with reasonable written notice prior to implementing such a change

Premium Service Desk access

You will be routed directly to the Premium Service Desk when calling 082 1903 from the cellphone number that is registered on the Platinum programme.

Annual upgrade benefit

Effective from 1 June 2021 upgrade/new activation device issue, eligibility is 12 months from the date of the last upgrade and corporate processed.

Should your account not be in good standing, you will be automatically removed from the programme and none of the benefits will apply, including the yearly handset upgrade.

There is no administration charge associated with the annual upgrade benefit.

The range of devices available for the upgrade is dependent on your applicable price plan.

Upgrade deals with finance and/or once-of pay-in amounts, will be for your own account.

This benefit is subject to the renewal of your contract for a period of 24 months, from the date of the Upgrade and any finance deals associated to the Upgrade.

Finance deals that are selected are for 24 months. 36 months upgrade and corporate deal options are not available on the Platinum programme.

Device insurance is your responsibility.

Please remember to check your cellphone insurance after each upgrade to ensure it is insured for its replacement value. The Premium Service Desk consultants will be able to assist you.

Faulty, lost or stolen device benefits

If your cellphone is faulty or defective and requires repair, contact the Premium Service Desk to arrange to have it repaired.

Costs of the repairs are for your own account and are not covered under the Platinum programme benefits.

A courtesy loan phone can be requested for up to 30 days, while yours is being repaired. The loan phone request is subject to availability.

Should you not return the courtesy phone, you will be charged for the cost of the phone.

To qualify for the free replacement and delivery of your lost or stolen data device and/or its SIM card, your data service must have been used in conjunction with your data line number on the Vodacom network within the last 30 days.

In terms of RICA legislation, you are required to report lost and stolen mobile devices.  Notify the Premium Service Desk on 082 1903 and the consultants will assist, issuing an ITC reference number.   This reference number may be required by SAPS in order to obtain a case number, or by your insurer in the event of a claim.

Page Title
Platinum Terms and Conditions
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Terms and Conditions
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Voice Note Terms and Conditions Terms and Conditions

CBU

Voice Note Terms and Conditions

Terms and Conditions

The following Terms and Conditions relate to the Vodacom Short Voice Service (SVS) and do not replace any other terms and conditions, agreements or contracts which exist between Vodacom Contract, Top Up and Prepaid customers and their Service Providers. The use of the service constitutes your acceptance of these Terms and Conditions.

How the service works

  1. The Vodacom Short Voice Service, ('the Service') is a voice-based short message service available to new and existing Vodacom Contract, Top Up and Prepaid customers.

  2. The Service will enable you, the customer, to send a short voice message not exceeding 30 seconds in duration and in your preferred language to another Vodacom customer. It will also enable you to receive the SVS from another Vodacom customer.

  3. The Service will require the use of the # key as the access key for routing the service.

  4. You will need to dial the # key, followed by the recipient's number (for example # 082 123 4567) and the Short Voice server will then invite you to leave a message not exceeding 30 seconds.

  5. The Service will be sent automatically and when the 30 second limit is reached or when you press the "call" or # button before the 30 second limit is exceeded.

  6. The recipient will then receive an alert via SMS, provided that his/her mailbox is not full, that an SVS has arrived which can be retrieved by dialling #99.

  7. You will be billed for every Vodacom SVS message that is sent.

  8. The Service will work with Twincall as well.

  9. Once the customer has listened to the SVS and disconnected the call, the message will be deleted. Messages will be played in First In First Out (FIFO) format.

  10. No call back functionality is included.

Eligibility

You must be a new or existing Vodacom Contract, Top Up or Prepaid customer in order to be automatically eligible to use the Service.

No subscription is necessary.

Charges

  1. The Service will be available to Vodacom customers at a rate of R 0.45 (Incl VAT) per SVS deposit. Retrieval of SVS messages are free of charge.

General

  1. Vodacom will use its best efforts to secure the uninterrupted supply of the Service, but will under no circumstance be liable to you for any error, delay, failure or non-availability of the Service, and you indemnify Vodacom against any damage or loss you may sustain as a result of the aforesaid.

  2. Vodacom reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Service with or without notice. You agree that Vodacom shall not be liable to you or to any third party for any loss or damage occasioned by any modification, suspension or discontinuation of the Service.

  3. Vodacom has the right to change or modify these Terms and Conditions at any time with the method of notice determined by Vodacom from time to time.

  4. All information relating to the Service and published on any promotional material will form part of these Terms and Conditions.

  5. Any queries with regard to the Service can be raised with your Service Provider.

Page Title
Voice Note Terms and Conditions
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terms, conditions, voice, note
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Terms and Conditions
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VodaPay Instant EFT R10 Coupon Spend Promotion Terms and Conditions

CBU

VodaPay Instant EFT R10 Coupon Spend Promotion

Terms and Conditions:

  1. Vodacom (Pty) Ltd and Vodacom Payment Services (Pty) Ltd (“Vodacom”) is giving you the opportunity to enter the “VodaPay Instant EFT R10 Coupn Spend” Promotion (the “Promotion”) whereby the 1st 5000 customers that load their VodaPay wallet with R100 or more will receive a R10 VodaPay coupon to use towards a transaction on the VodaPay app(a “Coupon”) (referred to as the “Rewards”).
  2. These terms and conditions shall govern your participation in the Promotion.
  3. Duration
    • The Promotion will run from 19 Feb 2025 to 31 Mar 2025 (the “End Date” and the promotion period will be referred to as the “Promotion Period”).
    • The Promotion Period may be extended or curtailed at the discretion of Vodacom
  4. Eligibility and Participation
    • You have been selected to participate in the Promotion based on:
      • you download and meet the eligibility requirements of the VodaPay Application (the “VodaPay App”); and
      • you meet all the requirements for opening a wallet of the VodaPay App (the “Wallet”).
    • Employees, directors and agents of Vodacom and all participating stores, their immediate families, life partners, business partners and associates and any person directly involved with the sponsoring, devising, production, management, or marketing of the Promotion are eligible to participate in the Promotion.
    • During the Campaign Period and once you have met the requirements set out in section 1 above, you will receive an SMS and/or a message on the VodaPay App that will advise you of your participation in the Promotion.
    • Being one of the 1st 5000 customers that load their VodaPay wallet of R100 or more using the Instant EFT capability on VodaPay
    • You will receive a R10 VodaPay coupon to be used towards a VodaPay transaction.
    • Only payments completed using a bank card and/or the Vodapay wallet in the VodaPay app will be eligible.
    • Payments completed with airtime, add to bill, or any other payment method not covered in 4.6 will not contribute towards the spend
    • You acknowledge that not all merchants on the VodaPay App are participants in this Promotion. Therefore, you will only be eligible to use your coupon if you transact with participating merchants on the VodaPay App (“Participating Merchants”).
    • The SMS and/or message that you will receive on the VodaPay App will also advise you of the Coupon Rewards you have been allocated and the stipulated period of time to claim and use them.
  5. Rewards
    • A Coupon reward will be in the form of an electronic Coupon that will be issued to you via SMS and/or the VodaPay App. The SMS will advise you to claim your coupon in the rewards page within a specific period before you can use it. When you get to the rewards page, you will see your coupon reward/s listed with an option to claim next to it. When you click claim, the coupon will be allocated to you to use.
    • You may use your claimable R10 VodaPay Coupon Reward towards discounting your VodaPay transaction. You will only be able to use this coupon upon claiming it on the rewards page on the VodaPay app
    • You are only eligible to receive only 1 coupon (the Reward) per campaign for the duration of the Promotion Period.
    • Customers are only eligible for 1 coupon only
    • You will be advised of your Reward by SMS and/or a message in the VodaPay App.
    • A Coupon reward will be in the form of an electronic Coupon that will be issued to you via SMS and/or the VodaPay App. The SMS will advise you to claim your coupon in the rewards page within a specific period before you can use it. When you get to the rewards page, you will see your coupon reward/s listed with an option to claim next to it. When you click claim, the coupon will be allocated to you to use.
    • Any Coupon you receive as a Reward will be subject to the Coupon terms and conditions that will be set out in the Coupon presented to you electronically. The Coupon terms and conditions will include information relating but not limited to:
      • the Coupon validity period.
      • the Coupon redemption process; and
      • which Participating Merchants you may redeem the Coupon from.
    • The coupons are limited to the 1st 5000 customers that load their VodaPay wallet of R100 or more using the Instant EFT capability
  6. Personal Information
    • Vodacom respects the right to privacy and takes the protection of your personal information seriously. Vodacom will only use your personal information for the purposes of the Promotion as stated in these terms and conditions and in accordance with Vodacom’s Privacy Policy available on, http://www.vodacom.co.za/vodacom/terms/privacy-policy.
    • You hereby consent to Vodacom share your personal information with third parties identified by Vodacom from time to time solely for the purpose of execution of the Promotion.
    • In order to effect arrangements required for the coupon reward fulfilment in terms of the Promotion, Vodacom will share personal details of the respective winners, such as name and surname, contact number and banking details with a Vodacom approved third agency, for distribution of the Reward and you hereby agree to such disclosure as is necessary to affect the Reward fulfilment.
  7. General
    • Vodacom reserves the right to suspend this promotion in the event of suspected abuse or fraudulent usage, outside of what is considered reasonable for private, non-commercial use.
    • Vodacom reserves the right to suspend, cancel or convert this Promotion on reasonable notice. 
    • Vodacom reserves the right to change and/or expand on these terms and conditions and will provide reasonable notice of any material changes prior to such change as and when the circumstances permit.
    • Nothing in these Terms and Conditions is intended to, or must be understood to, unlawfully restrict, limit, or avoid any rights or obligations, as the case may be, created for either the participant or the promoter in terms of the Consumer Protection Act, 68 of 2008 (CPA).
    • Vodacom’s decision on any aspect of the Promotion including the allocation of a Reward will be final and binding and no correspondence will be entered into.
    • In the event of a dispute regarding any aspect of the Promotion and/or the terms and conditions, Vodacom’s decision will be final, and binding and no correspondence will be entered into.
    • Vodacom may refuse to issue the Reward if these terms and conditions have not been adhered to or if it detects any irregularities or fraudulent practices.
    • Vodacom and/or any other person or party associated with the Promotion, their associated companies, agents, contractors, and sponsors and any of its personnel involved in the Promotion, shall not be liable whatsoever for any loss or damage incurred or suffered (including but not limited to direct or indirect or consequential loss), death or personal injury suffered or sustained arising from either participation in the Promotion or from claiming a Reward.
    • Vodacom, its directors, employees, agents, and distributors, are not responsible for any misrepresentation (whether written or verbal) in respect of any Reward nor in respect of any warranties, guarantees or undertakings given by any person other than Vodacom itself.
    • If Vodacom is required by law to alter or cancel any aspect of the Promotion or to terminate it as a result of changes in legislation, or for any reason whatsoever, it will have the right to terminate the Promotion being offered, with immediate effect and without notice. In such event all entrants hereby waive any rights which they may have against Vodacom and its associated companies, agents, contractors and/or sponsors.
    • All information relating to the Promotion which is published on any marketing material will form part of these terms and conditions. In the event of any conflict between such marketing material and these terms and conditions, these terms and conditions shall prevail.
    • The Promotion is also subject to, and must be read in conjunction with, Vodacom’s existing terms and conditions applicable to its website and mobile site respectively: VodaPay Platform - Terms | Vodacom
Page Description
VodaPay Instant EFT R10 Coupn Spend” Promotion (the “Promotion”) whereby the 1st 5000 customers that load their VodaPay wallet with R100 or more will receive a R10 VodaPay coupon to use towards a transaction on the VodaPay app(a “Coupon”) (referred to as the “Rewards”).
Page Title
VodaPay Instant EFT R10 Coupon Spend - Promotion | Vodacom
Keywords
VodaPay Instant EFT R10 Coupon Spend, VodaPay, Instant EFT R10, Coupon, Spend
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Terms and Conditions
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/vodacom/terms/competition/vodapay-instant-eft-r10

Pay Once Prepaid Data Bundles Terms and Conditions

CBU

Pay Once Prepaid Data Bundles

  1. With our Pay Once Prepaid data bundles, you can forget the hassle of having to buy data bundles every month. You can pay upfront and get allocated bundles every month either 3, 6, or 12 months.
     

    Monthly Bundle Size Total Months of Allocation Monthly Bundle Validity Total Allocated Data Price
    100 6 months 60 days 600 R79
    250 6 months 60 days 1500 R149
    500 6 months 60 days 3000 R279
    1GB 12 months 60 days 12288 R599
    2GB 12 months 60 days 24756 R999
    5GB 12 months 60 days 61440 R1999
    10GB 12 months 60 days 122880 R2499

  2.  Pay-Once data bundles are not available to Contract Customers

  3. Pay-Once data bundles are available to Prepaid and Hybrid customers

  4. The first of the data bundle allocations will be loaded on the date of purchase of the bundle. Customers will receive an SMS confirming the allocation of the first of the data bundles.

  5. Subsequent data bundle allocations will be applied every 30 days after the initial allocation

  6. Once allocated each data bundle is valid for 60 days

  7. The bundles are limited to one Pay Once data bundle per SIM card or MSISDN

  8. It is possible to purchase other additional once-off data bundles when a Pay Once data bundle is active

  9. It is possible to purchase a pay once bundle, and concurrently opt-in to a recurring data bundle

  10. When a customer migrates from Prepaid/Hybrid  to Post-paid the customer will forfeit the Pay Once bundles

  11. Vodacom reserves the right to suspend the Service in the event of suspected abuse or fraudulent usage, outside of what is considered reasonable for private, non-commercial use.

  12. Vodacom reserves the right to limit the Service in regions or areas where there is limited network capacity (high congestion) in order to maintain consistent quality of service.

  13. Vodacom reserves the right to alter or terminate the Service in order to prevent a catastrophic impact on the network.

  14. While Vodacom will use its reasonable endeavours to provide the Service, it does not commit to the uninterrupted supply of the Service, due to potential capacity limitations on the network.

  15. Vodacom reserves the right to suspend, cancel or convert the Service with reasonable notice.

  16. Vodacom reserves the right to change and/ or expand on these terms and conditions and will provide reasonable notice of any material changes prior to such change as and when the circumstances permit.

Page Title
Pay Once Data bundles Terms and Conditions
Keywords
terms, conditions, data, bundle, pay, once, data
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Terms and Conditions
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/vodacom/terms/pay-once-prepaid-data-bundles-terms-and-conditions
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