Vodacom at Home Terms and Conditions

CBU

Vodacom at Home Terms and Conditions

VODACOM AT HOME : PREPAID -  T and Cs

  1. Customers must have a valid Vodacom prepaid SIM card and a Vodacom At Home MSISDN ( cell phone number)  in order to qualify for Vodacom at Home services and products 

  2. All Vodacom At Home prepaid customers are pre-provisioned with a 1 GB recurring bundle 

  3. All Vodacom At Home prepaid customers will receive their first 1GB data allocation once the Vodacom At Home device and SIM  is activated 

  4. Data bundle purchases cannot be refunded either partially or in full 

  5. A customer migrating or porting  to a non-Vodacom at Home tariff will forfeit all data bundles  and  recurring bundle services

  6. The monthly recurring bundles will be allocated provided a customer has recharged their airtime account with the applicable amount

  7. Vodacom At Home prepaid customers cannot change their tariff to any other Vodacom prepaid tariff 

  8. Vodacom At Home prepaid customer will have exclusive access to Vodacom at Home prepaid data bundles

  9. Vodacom At Home monthly  recurring bundles are valid for 30 days from date of allocation 

  10. Vodacom At Home customers will be able to recharge their airtime accounts using any of the existing Vodacom recharge channels 

  11. Only Vodacom At Home customers who register their alternative number will receive data usage notifications to their alternative number. 

  12. Customers with insufficient funds in their airtime account will not be allocated a data bundle on the recurrence date

  13. Vodacom will check your account to deduct the recurring bundle cost from the customers airtime account. 

    • Should a customer not  have sufficient funds then the date on which the billing is successful will become the new billing date .

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Vodacom Select Terms and Conditions

CBU

Vodacom Select Terms and Conditions

The following will serve as Terms and Conditions associated with the Vodacom Select service and our Privacy Policy. You agree and accept the terms and conditions of this service and further acknowledge that you are of legal age and have the capacity to use the service described herein.

These Terms of Use describe the terms and conditions applicable to your use of the Select service via any of our mediums, including the website, Mobi site, direct messages including, various communications tools, forums, survey services, data collection services, personalized content and branded programming. You also understand and agree that the Service may include advertisements of research related activities and that these advertisements are necessary for Vodacom Select to provide the Service. 

Vodacom Select reserves the right to periodically change, modify, add to or remove portions of or the whole of these Terms and Conditions and the User will be given reasonable notice of such changes.

The user is also responsible for checking these Terms and Conditions periodically for revisions.  Vodacom Select and its associated 3rd parties and Service Provider reserve the right to stop the User from using the service upon breach of any Terms and Conditions set out herein, and to make any claims or institute legal action or take any steps that the we deems appropriate to address such breach.

"Personal Information" means personal information as defined in Applicable Laws, including the Protection of Personal Information Act of 2014;

"Vodacom Group" means Vodacom Payment Services (Pty) Ltd, its holding company, Vodacom (Pty) Ltd, and the Subsidiaries of Vodacom (Pty) Ltd from time to time.

What is Vodacom Select?

Vodacom Select is a new service from Vodacom, which sends targeted and relevant messages to you, the consumer, based on your permission and preferences.   From time to time, we will send you a range of different messages, from Vodacom as well as brands you might be interested in, to keep you informed about the Select service, or simply for you to tell us what you are into. It is not just offers and promotions but messages from your favourite brands including new products, discounts, limited offers, gifts and more.

Vodacom Select works by using information about you to send you targeted messages relevant to you.

Who qualifies?

Vodacom Select is available to Vodacom South Africa mobile customers over the age of 18.  Vodacom will, at its own discretion, award Vodacom gifts (e.g. SMSs, Data or Voice minutes) based on how long you stay on the Vodacom Select service as well as your profile.

How do you join?

To opt in to this service, send an SMS with the word "JOIN" to 1155.  By doing this you agree to these Terms & Conditions of the service. You also join the service by using the Vodacom Please Call Me service and the Vodacom Vodafone Live Portal.

How do I Opt Out?

If you decide at any time that you no longer want Vodacom to send you messages and share this data, you can leave Vodacom Select by sending a free SMS text with the word STOP to 1155. When selecting to Opt out of receiving messages we will delete all personal 

require further processing in order to customize offers most suited to your specific profile and in accordance to our Privacy Policy. Your personal information will be treated with the strictest confidence and will not be openly shared with anyone or 3rd parties. 

How many messages will I receive from Vodacom Select?

That depends on your preferences.  We will send you a range of profiling questions, which you can tailor to your interests. The more areas of interest you select, the more messages you will receive.

What are the targeted messages based on with Vodacom Select?

  • Information you have already agreed to share with Vodacom (e.g. age, gender) and your mobile device (e.g. type, model) 

  • Your preferences gathered through the profiling messages we send to you and for particular products, services or lifestyle activities when you tell us what they are – or when we assume what they are, depending on how you use our products and services, your contact with us – such as a note or recording of a call you make to one of our contact centres, an email or letter you send to us or other records of any contact you have with us, your account information.

What is profiling?

Profiling data may be collected from other organizations and companies, where permitted and lawful and the information can be matched with data, which we hold about you. These organisations shall include fraud-prevention agencies, business directories and credit reference agencies. We may also send you targeted messages based on:

How, when and where you use your mobile device (including who you contact and who contacts you), and how much this costs you.

You can keep your profile up-to-date by sending a free SMS text  with the word UPDATE to 1155 or by accessing vodacomselect.mobi.  Deactivation of a declared interest in a listed interest category will result in you not receiving news, offers and deals related to that particular interest category. 

We may also share this information in a non-identifiable and aggregated form with third parties based on our Privacy Policy. For example, market research organisations or to help third parties target design their marketing campaigns.  This does not include your personal data or any other data, which could identify you or enable them to contact you.

We may also make worldwide transfers of your personal information on our Corporate systems, to other entities, agents, subcontractors in the Vodacom group companies or other relevant business partners including without limitation mobile network operators and third parties who may have incidental access to personal information.  When making such transfers we will ensure that the necessary protections are in place to safeguard your personal information transfer under or in connection with these Terms of service and our Privacy Policy. 

If you decide at any time that you no longer want Vodacom to send you targeted messages and share this data, you can leave Vodacom Select by texting STOP to 1155.

Third Party Consent

The Services may contain links or references to information, content, and services provided by third parties (collectively, "Third-Party Content") as a service to those interested in this information. You use any Third Party Content contained therein at your own risk.

From time to time these services will be offered by Vodacom or its subsidiary companies in conjunction with 3rd parties and may fall outside the borders of South Africa.  You also understand and agree that the Service may include certain communications from Vodacom Select, such as service announcements, administrative messages.  In order to offer a holistic service some information that you share might be shared with 3rd parties and might require further processing in order to customize offers most suited to your specific profile and in accordance to our Privacy Policy. 

Pricing

As long as you are in South Africa, subscribing to Vodacom Select is completely free and it is always free for you to receive and reply to the messages we send you as part of the service. 

Data charges may also apply if you connect to any links contained in the messages.

Exclusion of Liability

Vodacom do not accept any liability for any of the products or services offered by the various brands advertised, nor will Vodacom and the customer enter into any contract for the provision of these products or services. The views expressed and any promotional and or discounted offerings are not that of Vodacom and is that of the 3rd party or brand being represented. 

Trademarks

Vodacom Select  logos and/or designs and any other product or service name or slogan contained in any Content or otherwise within the Services are trademarks of Vodacom Select and/or its suppliers and/or licensors, and may not be copied, imitated or used, in whole or in part, without the prior written permission of Vodacom Select or the applicable trademark holder. All other trademarks, registered trademarks, product names and company names or logos mentioned in the Services or in any Content are the properties of their respective owners.  Reference to any products, services, processes or other information, by trade name, trademark, manufacturer, and supplier or otherwise does not constitute or imply endorsement, sponsorship or recommendation thereof by Vodacom Select.

Availability of Service Providers and Services

Vodacom Select and its Service Provider aim to offer the best products and services possible, but makes no warranty that access to and use of the product channels, contents of the Website and any services offered on the Website will meet the User's requirements, and cannot guarantee that this Service will be free of any errors and mistakes or inaccuracies, or that there will not be any interruption in service whilst the User is using the services.

If the User detects any errors and mistakes or inaccuracies, or experiences an interruption in Service whilst using the services, the User undertakes to report these and Service Provider will attempt to remedy the problem as soon as it reasonably can.

The User's access to the services and promotional content may from time to time be restricted to allow for repairs, maintenance and the introduction of new material or services. In such event, we will attempt to restore service as soon as reasonably possible.

Service Registration

The Service allows persons who meet its eligibility requirements to register for Vodacom Select and participate in surveys and brand communications.  The Service may be used only by persons 18 years of age or older.  In terms of our Privacy Policy, we will not market our services to minors and will not further process and data of minors.  Vodacom Select relies upon Guardians to regulate content access via mobile devices and determine whether any surveys or other content made available through the Service is appropriate for the viewing, access, download, or participation in by a Minor. If you are a Minor, you may not register for or use the Service without the permission and supervision of a Guardian. The Service is not intended for the use of children under 18 years of age. Use of the Service is void where prohibited.  You further agree that all personal information provided at registration and during the use of the Vodacom select service is correct and true and applicable to you the individual.

General

We will store your information for as long as we are legally required to and in accordance to 

our Privacy Policy. If there is no legal requirement, we will only store the collected information for as long as we need it.

For more information on the Vodacom Select Service,  contact Vodacom Customer care on 135, free from a Vodacom cell phone, or 082 135 from any other phone. 

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Vodacom Select Terms and Conditions
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Vodacom United Rugby Championship Competition Terms and Conditions

CBU

Vodacom United Rugby Championship and Vodacom Bulls Rugby Stand Ticket Competition 24/25

Terms and Conditions

Vodacom (Pty) Ltd (“Vodacom”) is running the Vodacom United Rugby Championship and Vodacom Bulls Rugby Stand Ticket Competition/s for the 2024/25 season (the “Competition/s” as relevant) on Vodacom’s official social media and digital platforms and any third-party partner social media and digital platforms.  

These are the Standard Competition Terms and Conditions and comprise Part A (which contains the Competition-specific information) and Part B (which contains general terms and conditions that apply to all competitions). In the event of any conflict, the terms and conditions of Part B prevail.

By entering and/or participating in this Competition, entrants/participants opt into, agree, and consent to be bound by the Terms and Conditions (comprising Part A and Part B) stated below.

Part A: Competition-Specific Terms and Conditions

Competition Duration

  1. The Competition period/duration is from:
    • Start date: 09h00, Monday, 2 September 2024.
    • End date: 23h59, Monday 30 June 2025.
  2. Prize Draws are fixture-related and will be done before the relevant match for each Competition within the 2024/25 season or as communicated via social media platforms.

Competition Prize/s

  1. The Competition Prize is: 4 (four) stand tickets per winner to the relevant fixture as promoted on Vodacom social media and digital platforms for a Vodacom United Rugby Championship match or a Vodacom Bulls match during the 2024/25 season (which may fall outside of the Vodacom United Rugby Championship) hosted in South Africa.
    • Total number of Prizes: The total number of tickets will be determined by Vodacom for each fixture.
    • Value of the Prize(s) (per Prize): a maximum value of R250 (two hundred and fifty Rand) per ticket unless there is a quarter, semi or final where the ticket value will be higher, which is unknown at the time of publishing, (not transferable and not exchangeable or refundable).
    • Prize exclusions: The Prize excludes any and all travel to attend the event and any other costs which may be incurred by the winner to attend the event that falls outside elements provided as part of the prize.

Eligibility

  1. The Competition is open to all Vodacom customers, who have been Vodacom customers for an uninterrupted period of 24 (twenty-four) months or longer, and who entered via Vodacom and/or other third-party social media and digital platforms, who completed the competition form, or other stipulated requirements for entry as specified for the Competition.
  2. Participants are allowed to enter the Competition once per day during the Competition period or as specified in the relevant social media campaign posts.

Prize Delivery

  1. The Prize delivery for this specific Competition will either be physical or electronic delivery via email, as contemplated in clauses 1 and 34.3 below.

Part B: General Competition Terms and Conditions

In addition to the Specific Competition Terms and Conditions outlined in Part A above, the following General Terms and Conditions apply to the Competition.

Duration

  1. The duration of the Competition (as stipulated in Part A above) may be extended, curtailed or cancelled at the discretion of Vodacom.

Prize

  1. Vodacom has the right to change the type and quantity of prize/s (described in Part A above) to determine the value of the Prize/s or to substitute it at their discretion.

Eligibility

  1. Only entries received during the Competition period (as stipulated in clause 1 in Part A above) will be eligible entries.
  2. The Competition is only open to natural persons. Entries received from business accounts held by legal persons (amongst other Corporates and SMEs, etc.) are excluded and not eligible to participate in the Competition.
  3. Any entrant/participant under the age of 18 shall present their parent/guardian’s written consent to enter the Competition at Vodacom’s request.
  4. Only entrants/participants who are using SIM cards that have been RICA (Regulation of Interception of Communications and Provision of Communication-Related Information Act) registered are eligible to win the Competition. Each owner of a SIM card(s) is responsible for complying with South African law by RICA registering their SIM cards.
  5. Unless otherwise stipulated, employees, directors and agents of Vodacom and all participating stores, their immediate families, life partners, business partners and associates, and any person directly involved with the sponsoring, devising, production, management, or marketing of this Competition are not eligible to participate in this Competition.
  6. Entrants/participants must reside in South Africa and be in possession of a valid South African identity document or permanent residence permit or temporary residence permit valid for a period exceeding 3 (three) months for the Republic of South Africa and valid for the Competition duration, and provide a copy of such an identity document to Vodacom on request - failing which eligibility to win is forfeited.
  7. Entrants/participants are only eligible if they have not won a Vodacom competition during 6 (six) months preceding this Competition. The 6 (six) months calculation will start from the date that Vodacom fulfilled the Prize in the preceding Competition.
  8. In the event that the user of the mobile phone (i.e., the entrant/participant in the Competition) is not the person that is responsible for payment of the participating mobile phone account/ charges, then the Prize will be awarded to the person that is responsible for payment of the participating mobile phone account/ charges.
  9. Vodacom customers who are not in good standing with Vodacom, or are involved in any legal process with Vodacom, or are in arrears with their accounts are not eligible for this Competition.

Valid Entry

  1. A Valid Entry must comply with the stipulated Competition requirements, including following the stated prompts (including on social media or other platforms) or completing the required entry forms.
  2. Qualifying entrants/participants must complete all the required information on the Competition entry form or platform, which can be found via Vodacom’s social media platforms during the period of this Competition.
  3. Responses directly or via direct messages on any social media platform will not be considered valid entries.
  4. Only correct answers or a correct sequence of answers will be accepted and eligible to be selected as a winner at Vodacom’s discretion.
  5. Unless otherwise stipulated in or required by the entry requirements, there are no additional charges for participating in the Competition. In respect of online entries, standard data costs may apply to uploading a valid entry online, as may be applicable. Standard data costs apply as per the user’s Service Provider and existing price plan for data usage and are subject to the applicable Terms and Conditions of that service.
  6. Vodacom shall not be liable for any costs incurred by the winners for entering the Competition or claiming any prizes. 
  7. Data transfer speeds are not guaranteed and are dependent on network availability and utilisation.
  8. Vodacom (or its Agent) retains the right to determine, at its sole discretion, if entrants/participants meet the stipulated eligibility criteria, criteria for a valid entry, competition requirements, and may be eligible to win a prize based on the Competition requirements.

Prize Draw and/or winner selection

  1. The winners of the Prize will be randomly selected from all eligible entries who meet all the requirements set out in these Terms and Conditions, and will be selected at Vodacom’s discretion.
  2. The verified winners will be notified within (2) two days after he/she has been selected and verified as a winner.
  3. The decision of the judges (who draw the prizes or decide the winners, as appointed by Vodacom at its sole discretion) on any aspect of the Competition, including the award or allocation of the Prizes, will be final and binding and no correspondence will be entered into.

Winner Validation

  1. All the information provided or related to this Competition shall be managed, captured, and approved by Vodacom.
  2. Vodacom will share personal details of the respective winners, such as name and contact number, with a Vodacom-approved third-party agency, Openfield Marketing, who will notify the respective winners that they have won in the Competition, and by participating in the Competition, entrants/participants agree to and accept such disclosure as is necessary to effect Prize fulfilment.
  3. Vodacom and Openfield Marketing will use reasonable efforts to contact the winners via direct messaging on their social media profile, email, or telephonically as may be applicable on the contact details provided by the entrants/participants to participate in the Competition.
  4. Vodacom and Openfield Marketing shall attempt to contact the winners for a period of 2 (two) normal working weekdays after their names have been drawn and verified as winners. The winners will be contacted during normal working hours, between 8 (eight) in the morning and 5 (five) in the afternoon. Winners will be advised of arrangements in respect of Prizes at the time of contacting the selected winners.
  5. Should an entrant/participant not be available, or should Vodacom or its Agent be unable to reach that participant for any reason whatsoever, on the contact details provided during the timeframe stipulated above or of the Participant rejects, forfeit, or decline acceptance of the Prize, that person’s right to the Prize will be deemed to have been waived and forfeited. Vodacom reserves the right at is sole discretion to then award the Prize to the next randomly drawn entrant/participant.
  6. The claim for any Prize will be subject to security and validation, and Vodacom reserves the right to withhold any Prize until it is satisfied that the claim by a particular winner is valid. The selected winners must be able to identify themselves, in a manner determined by Vodacom, as the qualifying entrants/participants to the Competition and have to comply with the required validation procedure, determined by Vodacom, in order to claim any Prizes, failing which such winner will forfeit the Prize and the Prize will be awarded to the next selected qualifying entrant.
  7. Notwithstanding the fact that the Prizes vest in the winners immediately upon the determination of the results, in the event that the required information, documentation or verification from a particular winner has not been received at the agreed cut-off date communicated to the winner, or no effort is made on the part of any of the winners to make special arrangements to meet the deadline set by Vodacom, such Prize will be forfeited. Vodacom then reserves the right to award the Prize to the finalist that is next in line.
  8. The winners’ name and location may be displayed on www.vodacom.co.za/competition_winners after a period of 2 (two) working days subsequent.
  9. Vodacom shall request the winner’s/winners (as may be applicable) consent in writing to their image and/or likeness being used and published by Vodacom in connection with the Competition for a period of 12 (twelve) months after they have been announced as the winner. The winner may decline the use of their image and/or likeness by Vodacom.

Prize Delivery

  1. The following general conditions apply to the delivery of Prizes.
  2. Vodacom and/or its Agent will determine the mode of Prize delivery at its discretion.
  3. If the method of Prize delivery is identified in Part A above, the clause applicable to that method of delivery as detailed more fully below will apply:
    • In the event of a Prize requiring physical delivery - delivery will take place via courier at dates, times and places arranged between Openfield and the winner(s). The winner must provide a correct address for delivery. Delivery may only be possible during weekdays (Monday – Friday) between 09h00 – 17h00, and not on Saturdays, Sundays, and public holidays. If the winner is not home for courier or delivery, or the address cannot be found, the winner will be offered one more opportunity to provide an accessible address for delivery and to be available for such delivery; if delivery is still not possible or Vodacom’s Agent is unable for any reason whatsoever not to effect delivery, the Prize will be forfeited.
    • In the event of a Prize requiring physical collection – Vodacom or Openfield Marketing will communicate the address and location where and hours when the Prize can be collected by the winner(s). Neither Vodacom nor Openfield shall be held liable should the winner(s) be unable to collect the Prize. Prize/s must be collected by the winner/s within 10 (ten) working/business days from the announcement and notification of the winners, failing which the Prize will be forfeited.
    • In the event that a Prize can be sent electronically via email, a valid email address must be provided by the winner. If Vodacom or Openfield has sent the email containing the electronic Prize to the email address provided, delivery thereof will be deemed to have taken place. Neither Vodacom nor Openfield will be held liable if delivery to such an email address fails or if the winner is unable to retrieve the email or Prize as sent to such email.
    • In the event of data and/or airtime Prizes, all data Prizes will be allocated to the winners within seven (7) working days after the competition days after the competition winner(s) have been confirmed and the winner(s) details have been confirmed, including the Vodacom MSISDN (cell phone number) that the data and/or airtime must be transferred to.
    • In the event of a cash Prize, the cash Prize will be transferred via EFT (electronic funds transfer) to the winner within seven (7) working days after the competition winner(s) have been confirmed and the winner(s) banking details confirmed by receiving proof of banking details and identification to the satisfaction of Vodacom or its Agents in their sole discretion.
    • In the event of a Prize being an award on the VodaPay App, the winner must download the App and register on the App. Vodacom can only transfer money into the VodaPay wallet if the the winner has downloaded the App and registered on it. The cash Prize will be transferred into the winner’s VodaPay wallet within seven (7) working days after confirmation by the winner of their VodaPay details. Should the winner fail to meet the criteria for a period of ten (10) working days, the Prize will be forfeited.
  4. Should Vodacom or Openfield not be able to fulfil their obligation in delivering the Prize(s) to the winner(s), for whatsoever reason, including due to lack of accurate information provided by the winner(s) or the winner(s) inability to receive the Prize, the Prize will be forfeited – which will be determined at Vodacom’s or its Agent’s sole discretion.
  5. In order to effect arrangements required for the Prize fulfilment in terms of this Competition, Vodacom will share personal details of the respective winners, such as name and surname, and contact number, with a Vodacom-approved third agency, Openfield Marketing, for distribution of the Prize items, and by participating in the Competition, entrants/participants agree to such disclosure as is necessary to effect Prize fulfilment.
  6. If a winner cannot accept a Prize for any reason whatsoever, or if Vodacom or Openfield are unable to deliver the Prize for whatsoever reason (including the reasons mentioned above), the Prize will be awarded to the next selected eligible entrant.
  7. All risks and ownership of the Prizes shall pass to the winners on transfer/delivery thereof, and all of Vodacom’s obligations regarding the Competition and Prizes shall terminate.

Prizes are not transferable and right of admission is reserved

  1. No Prize is transferable or exchangeable and may not be redeemed by, transferred, or given to another person.
  2. No Prize can be redeemed for cash and may not be sold.
  3. Vodacom will not transfer, allocate, or assign a Prize to someone else if requested by the winner.
  4. Where a Prize is for an event(s) and / or experience(s):
    • It is restricted to the winner(s) of the Prize only. No additional guests will be allowed to enter or have access to the event(s) and / or experience(s);
    • Right of Admission to the event(s) and experience(s) is reserved by Vodacom, its Agent’s or Partners in respect of the event or experience;
    • Vodacom (including its Agent’s or Partners in respect of the event or experience) reserves the right to have a winner (and their partner and / or guest) removed from an event at any time should the behaviour or language of such winner or guest, at the discretion of Vodacom (its Agent’s or Partners in respect of the event or experience), be considered to constitute harassment or be inappropriate, including behaviour or language that is discriminatory or hateful on grounds such as race, gender, sex, pregnancy, marital status, ethnic or social origin, colour, sexual orientation, age, disability, religion, conscience, belief, culture, language and birth; and
    • Vodacom (including its Agent’s or Partners in respect of the event or experience) reserves the right to remove any winners (and their partner and / or guest) from an event at any time should their behaviour be considered to be dangerous to themselves or any other person or contravening any applicable health and safety requirements.

Undertakings, limitation of liability and indemnification

  1. Event(s) and/or experience(s), to which the Competition Prize relates, may be hosted by third parties (for example, at sport stadia, theatres, convention or other centres owned by other entities). Winner(s) agree to comply with the rules and regulations applicable to events held at such premises upon entry, and as may be stipulated by the owners of such premises.
  2. Entry to any events, experiences, and venues in respect of which Vodacom may give away prizes as part of competitions on its platforms, are bound and regulated by specific event or venue-related rules and regulations, which may be determined by event or venue owners or relevant governing bodies. By participating in this competition, Competition Participants:
    • acknowledge and agree that they are bound by such event, experience, or venue rules upon entry to such premises, event or experience;
    • undertake to adhere to and comply with any and all reasonable event, experience, or venue rules and/or regulations; and
    • indemnify Vodacom, its agents, or employees from any liability associated with Competition participants/winners failure to adhere to such rules and regulations and any damages that occur as a result.
  3. Vodacom, its associated companies, partners, agents, contractors, sponsors, and personnel involved in or associated with the Competition, or a related event or experience shall not be liable whatsoever for any loss or damage incurred or suffered (including but not limited to direct or indirect or consequential loss), death or personal injury suffered or sustained arising from either participation in the Competition, from claiming the Prize, or attending an event or experience forming part of the Prize.
  4. Vodacom (including its Agent’s or Partners in respect of the event or experience) is not liable for any technical failures affecting participation and/or Prize redemption process of the Competition. In addition, neither Vodacom nor its agents shall be responsible for any loss or misdirected entries, including entries that were not received due to any failure of hardware, software, or other computer or technical systems affecting participating in and/or the Prize redemption process of the Competition.
  5. Vodacom (including its Agent’s or Partners in respect of the event or experience) cannot and will not be held liable should it be impossible for it to deliver the Prize or to fully perform, execute or fulfil the Prize. Should the Prize be linked to a specific fixture, match, event or experience, and should that specific fixture, match, event, or experience be cancelled, interrupted, postponed, or otherwise affected by events or factors outside of Vodacom’s control or at Vodacom’s discretion, Vodacom cannot be held liable for the fulfilment of the Prize or be required to provide an equivalent or replacement Prize.
  6. Vodacom, its directors, employees, agents and distributors are not responsible for any misrepresentation (whether written or verbal) in respect of any Prize nor in respect of any warranties, guarantees or undertakings given by any person other than Vodacom itself.

Personal information and permission to receive marketing and promotional information

  1. User data collected via the Competition will not be used for any other purpose than for the execution of the Competition and/or for the sharing of related marketing and promotional information.
  2. User data collected via entry for this Competition will be stored for as long as it is legally required to and in accordance with Vodacom’s Privacy Policy, http://www.vodacom.co.za/vodacom/terms/privacy-policy.
  3. By entering this Competition, entrants/participants give Vodacom permission to send them marketing or promotional information about Vodacom products, services and other Competitions, and consent to their name, contact number, and/or email address being shared with official Partner/s in the campaign to which the Competition relates, for marketing or promotional purposes.
  4. The entrant(s) will be given the option to opt out of receiving marketing or promotional information via the platform from which they receive such information.

General

  1. Nothing in these Terms and Conditions is intended to, or must be understood to, unlawfully restrict, limit or avoid any rights or obligations, as the case may be, created for either the entrant/participant or the promoter in terms of the Consumer Protection Act, 68 of 2008 (“CPA”).
  2. In the event of a dispute in regard to any aspect of the Competition and/or the Terms and Conditions, Vodacom’s decision will be final, and binding, and no correspondence will be entered into.
  3. Vodacom may, at its discretion, refuse to award a Prize if entry procedures or these Terms and Conditions have not been adhered to or if it detects any irregularities or fraudulent practices.
  4. Vodacom (or its Agent) is entitled to, in its sole discretion, disqualify any entrant/participant from the Competition for any reason and will not be obliged to notify entrants/participants of such disqualification.
  5. If Vodacom is required to alter or cancel any aspect of the Competition or to terminate it by law, as a result of changes in legislation, or for any reason whatsoever, it has the right to terminate the Competition, with immediate effect and without notice. In such event, all entrants/participants waive any rights they may have against Vodacom and its associated companies, agents, contractors, official Partners and/or sponsors.
  6. All information relating to the Competition which is published on any marketing material will form part of these Terms and Conditions. In the event of any conflict between such marketing material and these Terms and Conditions, these Terms and Conditions shall prevail.
  7. The Competition is also subject to and must be read in conjunction with, Vodacom’s existing terms and conditions applicable to its website and mobile site, respectively: https://www.vodacom.co.za/vodacom/terms/website-terms-and-conditions
Page Description
Vodacom United Rugby Championship and Vodacom Bulls rugby Stand Ticket Competition 24/25 (the “Competition”) on Vodacom’s official social media and digital platforms and any third-party partner social media and digital platforms.
Page Title
Vodacom United Rugby Championship Competition | Vodacom
Keywords
United Rugby Championship, United Rugby, Championship
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/competition/united-rugby-championship

Vodacom Redlovesgreen Device Management Initiative Terms and Conditions

CBU

Vodacom Redlovesgreen Device Management Initiative

Terms and Conditions

  1. Introduction

    1. The COVID-19 pandemic has highlighted just how important digital technology is in keeping us connected. Yet, hundreds of thousands of people across the South Africa don't have adequate access to a device or connectivity at home and face huge barriers in accessing education and support services. Vodacom has launched Redlovesgreen Device Management Initiative Campaign which aims to help by collecting and redistributing old smartphones, tablets together with all accessories (the "Devices") to those who need them most. For the purpose of these terms and conditions "accessories" shall include:

      1. Chargers;

      2. Earphones;

      3. SIM cards or memory cards; and

      4. any other similar accessory in respect of a Device will be accepted by Vodacom as part of the Redlovesgreen device management initiative.

    2. These Terms and Conditions govern your participation in the Redlovesgreen device management initiative. By sending your Devices to Vodacom and therefore taking part in the Redlovesgreen device management initiative, you accept and agree to these Terms and Conditions. You should also refer to the FAQs found at Vodacom

    3. We recommend that you print and store or save a copy of these Terms and Conditions for future reference.

  2. Eligibility

    1. You can only donate Device that you own or are duly authorised to donate. You hereby warrant to Vodacom that you are the lawful owner and/ or possessor of the Device and therefore indemnify Vodacom against any claims or losses howsoever arising that Vodacom may be subject to as a result of you donating Devices to Vodacom.

    2. You can only donate Devices that are in working condition. Vodacom will dispose of any donated Devices that are not in working condition.

    3. In order to participate in the Redlovesgreen initiative, you are required to complete the donation form found at  Vodacom specifying the following:

      1. Your name and identity number;

      2. Your contact details, including your address and telephone number;

      3. An address in the Western Cape from which the Devices you intend to donate can be collected be collected by Vodacom as well as the contact details of the person that will be available at the time and place of collection;

      4. Details of the Device(s) you intend to contribute to the Redlovesgreen, including the Device manufacturer, Make, Model and IMEI number

    4. Vodacom will arrange for the Device(s) to be collected by courier service from the address specified in the application form at no cost to you.

    5. Upon courier's arrival you will receive an envelope. Insert the device(s) into the envelope, seal the package and return to couriers.

  3. Ownership of the donated Devices

    1. You hereby acknowledge and agree that ownership in the donated Devices shall pass from you to Vodacom at the point of receipt by the courier; and that you are donating the Device and shall not receive any remuneration, fees or payment from Vodacom, any Charity Partner or any other person for the donated Devices.

    2. If you send any Device that in the absolute discretion of Vodacom is not eligible for redistribution, Vodacom shall have the right to deal with any such Device at its absolute discretion, including arranging for its recycling or disposal.

  4. Your obligations

    You must:

    1. take all reasonable steps to ensure that any data (including personal data) has been deleted on each Device;

    2. take all reasonable steps to reset each Device to its default factory settings, including removing any password, pin number or cloud-based protection, such as Google lock, iCloud, and disabled any 'find my device' functionality such as 'Find My iPhone'; and

    3. ensure you have complied with any law, regulation and/or internal procedure or policy that is applicable to you in the context of your participation in the Redlovesgreen initiative in accordance with these terms and conditions, including, but not limited to, obtaining any consents or other authorisations required and compliance with any anti-bribery and corruption or privacy policies in connection with your donation of the Devices.

  5. Vodacom's obligations

    Vodacom shall:

    1. take all reasonable steps to wipe the Devices and delete all previous user data.

    2. arrange for the Devices to be donated to any of the Charity Partners (or to any other registered charity that may participate in the Redlovesgreen initiative from time to time), in each case in Vodacom's absolute discretion.

  6. General

    1. Privacy. Any personal data processed by Vodacom will be processed in accordance with Vodacom's privacy policy available at vodacom.co.za /privacy-policy

    2. Should any clause, term or provision of these Terms and Conditions be or become invalid or unenforceable, the validity or enforceability of the other clauses, terms and provisions shall not be affected thereby. The invalid or unenforceable clause, term or provision shall be deemed to be substituted by a suitable and equitable clause, term or provision, which, to the extent legally permissible, comes as close as possible to the intent and purpose of the invalid or unenforceable clause, term or provision.

    3. Changes to these Terms and Conditions. These Terms and Conditions may be amended at any time without prior notice. Any changes will be posted on the Vodacom website. It is your responsibility to ensure you review the current Terms and Conditions before sending your Devices to Vodafone and participating in the Redlovesgreen initiative.

  7. Reward

    Vodacom shall:

    1. Reward the first 100 customers who send their devices for donation or recycling with a Takealot voucher to the value of R400 only;

    2. The Takealot voucher will be sent virtually to the customer through their e-mail address, on the condition that the correct details are provided;

    3. Vodacom shall not be responsible for an incorrect email address provided by the customer;

    4. ONLY the first 100 customers will receive a Takealot voucher

    5. The rest of the customers, from customer 101, will be automatically entered into a draw to stand a chance to win an iPhone 12.

    6. The winner of the iPhone 12 will be contacted on the cellphone number provided.

Page Title
Redlovesgreen Device Management
Keywords
Redlovesgreen Device Management
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/vodacom-redlovesgreen

Africa Roaming Terms and Conditions

CBU

Africa Roaming Terms and Conditions

General Terms and Conditions

  1. The prescribed Africa Roaming tariff applies by default to all Vodacom customers when roaming on the Vodacom Lesotho, Vodacom Mozambique, Vodacom Tanzania, Vodacom DRC, Vodafone Ghana and Kenya Safaricom networks.

  2. Calls to Customer Care (+2782135) are free while roaming.

  3. Calls to voicemail and any Vodacom number which is normally zero rated in South Africa excluding customer care (+2782135) will be charged at the Call Home rate.

  4. Customers will not be charged to receive a voicemail message, but will be charged at the Call Home Rate to retrieve the voicemail message.

  5. All calls are billed using the 60:60 (per minute) billing concept.

  6. All data usage is charged in 10kb increments.

  7. If a network is not listed as being part of the Vodacom Africa Family, Vodafone world rates for that country apply.  Calls to premium and satellite numbers are not charged at the Africa Family rates.

Page Title
Africa Roaming Terms and Conditions
Keywords
terms, conditions, Africa, roaming
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/africa-roaming-terms-and-conditions

Vodafone Guardian Terms and Conditions

CBU

Vodafone Guardian

General terms and conditions 

  1. These terms and conditions govern your access and use of the Vodafone Guardian application.  By using the application you indicate that you accept these terms of use and you agree to abide by them. 

  2. The service is provided by Vodafone and shall be available for download to Vodacom customers only. 

  3. The service is NOT intended to locate your global position and no location details or GPS co ordinates will be made available to you or/nor  any 3rd party or licensors with whom Vodafone and Vodacom has contracted to deliver the service. 

  4. The service does provide basic emergency contact details to contact emergency services in the event of an emergency. Any attempt to contact alternative emergency services will be charges for as per the user's price plan. 

  5. Notwithstanding the use of the Vodafone Guardian service, you will still be able to use and maintain your normal GSM/3G network services to which you have an agreement with Vodacom and its licensors and service providers. 

  6. Some of the functionality and services may not be available to you if your phone has been soft locked. 

  7. Vodafone Guardian is an application designed to help mobile phone users block unwanted communications to their mobile phone and restrict access to the internet and other features on the phone.  Vodafone Guardian is not proposed as a solution to control anti-social activities and behaviour such as harassment or bullying and this application will not block all harassing or bullying messages. 

  8. The Vodafone Guardian service should not be used or relied on as your sole means of monitoring and blocking. Neither Vodacom nor its licensors shall have any liability for the accuracy, totality, precision or suitability of the information provided by the service.  If you are being bullied or harassed, we would recommend that you look at http://parents.vodafone.com/cyberbullying for help and further information. 

  9. Vodafone Guardian's "I Do Not Accept" blocking function is provided only as a support feature for the user concerned. Vodafone and Vodacom recommends that the relevant authorities are contacted in any instances of suspected harassment or bullying. 

  10. Vodafone Guardian does not prevent callers accessing a voicemail account. Should this cause concern, a user may contact Vodacom Customer Care to arrange for voicemail to be disabled. 

  11. Vodafone Guardian will permit calls to Childline South Africa and charged at applicable price plan rates. 

  12. Vodafone Guardian does not block premium text messages. It is however possible to configure Vodafone Guardian to unsubscribe automatically from premium text messages by sending a "Stop" message back to the service. 

  13. In the case of emergency calls, Vodafone Guardian shall disable itself to facilitate such emergency contact. Following any outgoing emergency call a device reset is required by parent or user to ensure the continued application of Vodafone Guardian. 

  14. In the event that a user receives a blocked message, it shall be inserted by Vodafone Guardian into a marked archive. This archive should not be accessed unless considered necessary. 

  15. Where parents or guardians wish to apply Vodafone Guardian to their child's mobile device, they may set up a guardian number and password to cover various functions. This extends to controlling the child's access to Vodafone Guardian's archive of blocked messages. You are responsible for keeping your password safe. 

  16. Parents or guardians should note that a child may disable Vodafone Guardian at any stage. If so disabled, Vodafone Guardian will send an SMS notification to the listed parent/guardian number. 

  17. Vodafone Guardian works on specific mobile devices - please check that your phone is compatible before you download the application. 

  18. Vodafone Guardian is provided on an entirely "as-is" basis and without warranty of any kind. Responsibility for the use of Vodafone Guardian is strictly and solely that of the user. Unless stated in these terms, Vodafone and Vodacom shall not be liable for any loss or damage, howsoever caused, in connection with any download or use of the Vodafone Guardian application. 

  19. You are not authorised to edit, modify, copy, reverse engineer, decompile or otherwise tamper with the Vodafone Guardian application. 

  20. We reserve the right to change or modify these terms and conditions at any time and it shall be your responsibility to check these terms and conditions from time to time to ensure that you are familiar with the most recent version. 

  21. You will be charged for any text messages sent by the application at the standard text message rate in accordance with your price plan.The application is free to download on the Vodacom network. 

  22. We grant you a non-exclusive, non-transferable right to use Vodafone Guardian for personal (and not business) use only subject to your compliance with these terms. We reserve the right at any time and from time to time to modify withdraw features or discontinue, temporarily or permanently, the service with or without notice. You agree that we shall not be liable to you or to any third party for modification, suspension or discontinuation of the service. 

  23. All proprietary rights in Vodafone Guardian is owned by Vodafone. You will not have any right to Vodafone Guardian apart from the right to use Vodafone Guardian in line with these terms. 

  24. Certain features of the service may require the collection, processing and sharing of personal information, which Vodafone and Vodacom shall manage in accordance with those terms and conditions relating to your privacy and data protection contained in your customer contract. 

  25. The Guardian application communicates over HTTP, but the data sent is encrypted and shared with Vodafone. The frequency of data transfer is once every 5 days. The file size being shared will vary between 1 and 2kb per session. Transmitting of such data will be for the Operators account at no cost to the user. 

  26. You agree that we may transfer our rights and responsibilities under these terms to another Vodafone or Vodacom company. If we transfer our rights and responsibilities to any other organisation, you will be notified. At any time we can reveal any information we consider necessary to satisfy any law, regulation, legal process or government request which may apply. If any of these terms (or part of them) cannot be enforced by any court or other authority, we will delete it from these terms and it will not affect the rest of the terms. We may send your notices by email, text, post or on our website. These terms will be governed by the laws of South Africa. Any disputes will be dealt with by the courts of South Africa. Nothing in these terms will affect any legal rights you have as a consumer. 

  27. We will use all reasonable endeavours to secure the uninterrupted supply of the service, and we will take all reasonable steps at our expense to correct any error, omission or mistake, but will under no circumstance be liable to you for any error, delay, interception, failure or non-availability of the service, and you indemnify us against any damage or loss you may sustain as a result of the aforesaid. 

  28. Vodafone Guardian is provided by Vodafone Limited.

Page Title
Vodafone Guardian Terms and Conditions
Keywords
terms, conditions, vodafone, guardian, apps
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/vodafone-guardian-terms-and-conditions

Vodacom Email Terms and Conditions

CBU

Vodacom Email

General Use

  1. Your use of the Vodacom Email service is governed by the Vodacom terms and conditions. By using the Vodacom Email service you agree to be bound by these terms of use.
  2. You must be a registered Vodacom customer with either: 
  • A mobile contract with Vodacom or one of Vodacom's Service Providers; or
  • A Vodacom pre-paid account with a positive account balance. 
  1. You will not be permitted to have more than one Vodacom Email service simultaneously. 

Access 

  1. The Internet is a best-effort medium therefore we do not guarantee that Vodacom Email will be accessible all times.

How much does it cost?

  1. The 5GB Vodacom email service is at a cost of R29 per month for all Vodacom customers. The service will be activated once funds have been deducted successfully

Service and network

  1. Vodacom Email is subject to network capacity restrictions
  2. Vodacom reserves the right to alter, suspend, restrict or cancel Vodacom Email without notice under the following conditions:
    • There is reasonable evidence that the network traffic generated by Vodacom Email is impairing, interfering with or damaging our network;
    • Maintenance is required on the network or servers
    • We need to protect our interest of our electronic systems;
    • The prepaid account does not have sufficient credit to cover charges incurred as a result of your use of the service;
    • The Vodacom Email account is not utilised for a period of 90 days;
    • The Vodacom Email account is abused (e.g. Forwarding of SPAM, or unsolicited mails);
    • It is requested by external parties such as the Regulator to remove the account.

Email message size and content

  1. You agree that Vodacom may establish limits concerning use of Vodacom Email, including, without limitation: 
  • The maximum number of days that email messages will be retained;
  • The maximum number of email messages that may be sent from or received by a Vodacom Email account;
  • The maximum size of e-mail message that may be sent from or received by a Vodacom Email account;
  • The maximum number of times and duration you may access Vodacom Email in a given period of time;
  • The maximum mailbox size of your Vodacom Email account
  1. You send email messages at your own risk. Vodacom take no responsibility for the content of email messages you send or access. You must comply with all applicable laws in using Vodacom Email. We do not keep records of email messages nor are we under an obligation to monitor such messages. We cannot guarantee that email messages will be delivered successfully.
  2. You are provided 5GB of disk space ("mail space allocation") for the storage of email messages.
    • You are responsible for ensuring that you do not exceed the mail space allocation, the onus therefore resides with you to ensure that sufficient space is available to send and receive messages. No additional e-mail messages can be deposited in your Vodacom Email account until you create sufficient space by deleting stored messages.
    • Vodacom is not responsible or liable for the deletion or failure to store messages or other information.
    • For technical reasons, you may not be able to send or access e-mails from time to time.

Prohibited uses of Vodacom Email 

  1. You must not use Vodacom Email to send email messages that:
  • are indecent, obscene or otherwise offensive;
  • defame another person;
  • contravene any applicable laws;
  • are misleading or deceptive as to your identity; or
  • Interfere with any other person's use of Vodacom Email or Vodacom's network.
  1. Please see Acceptable User Policy (AUP) for more detail regarding prohibited use of Vodacom Email.

Privacy

  1. You acknowledge that the Vodacom Mobile number you have nominated for Vodacom Email will appear in any email messages you send.

Account management 

  1. You are responsible for maintaining the confidentiality of your password and account information. It is therefore your responsibility for all conduct carried out under this email account. Vodacom is not liable for any loss of confidentiality or for any damages arising from the failure to comply with these security measures. Vodacom requests that you promptly report any unauthorized use of your password and account.
Page Title
Vodacom Email Terms and Conditions
Keywords
terms, conditions, email, messaging
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/vodamail-terms-and-conditions

In Control Terms and Conditions

CBU

Data Transfer

Terms and Conditions

  1. You will be able to use the Data Transfer service if you are on the Prepaid, Hybrid and Post-paid payment type.
  2. Transfer of Data bundles will be applicable to all once-off & recurring data bundles.
  3. You can transfer a data bundle only if you are a Master Account Holder.
  4. The following terms are applicable for the Transfer of Data bundles within the following payment types:
    • You can only transfer Data to customers on Post-paid and Hybrid payment plans if you are on a Post-paid payment plan
    • You can only transfer Data to customers on Postpaid and Hybrid payment plans if you are on a Hybrid payment plan
    • You can only transfer Data to customers on Prepaid payment plans if you are also on a Prepaid payment plan
    • You can only transfer Data with customers on NXT LVL price plans if you are on a NXT LVL price plan
      1. You can transfer data to NXT LVL customers on the Prepaid payment plan if you are also on the NXT LVL Prepaid payment plan
      2. You can transfer data to NXT LVL customers on Hybrid payment plan if you are also on the NXT LVL Hybrid payment plan
    • You can transfer data to customers on the Mobile Broadband data price plan if you are also on a Mobile Broadband data price plan
      1. You can transfer data to Mobile Broadband customers on the Hybrid and Postpaid payment plan if you are on a Hybrid Mobile Broadband payment plan
      2. You can transfer data to Mobile Broadband customers on the Hybrid and Postpaid payment plan if you are on a Postpaid Mobile Broadband payment plan
  2. You can transfer all paid data bundles free of charge.
  3. You may not transfer free data bundles
  4. You may transfer data bundles to a receiving cell phone number only within a pre-set parameter of bundle sizes. The pre-defined allocation bundle sizes will be as follows:
    • 50MB
    • 100MB
    • 250MB
    • 500MB
    • 1GB
  5. You can transfer data bundles on a set number of days before expiry:
    • Bundles with validities less than 1 day can be transferred immediately.
    • Bundles with validities greater than 1 day and less than or equal 29 days can only be transferred 3 days or less prior to expiry.
    • Bundles with validities greater than 29 days can only be transferred 25 days or less prior to expiry.
  6. You will be able to link up to 5 cell phone numbers to transfer data to. You will be able to link/de-link the cell phone numbers after 30 days of linking.
  7. You will have no limit to the number of times you can transfer a data bundle to linked customers
    •  All allocated hourly bundles transferred to a linked number will be valid for an hour
    • All allocated daily bundles transferred to a linked number will be valid for a day
    • All allocated Weekend bundles transferred to a linked will be valid for one weekend
    • All allocated data bundles with a validity greater than 24 hours transferred to a linked number will be valid for 7 days
  8. A transferred bundle cannot be further transferred to someone else by the linked number.
  9. A transferred bundle cannot be Rolled over by the linked number
  10. You can use the following channels to transfer data:
    • USSD (*135#)
    • WhatsApp TOBi (082 009 8624)
  11. In the cases where you transfer a URL based bundles, the receiving number is required to have access to the relevant applications to be able to use the URL based data bundle received

General

  1. Vodacom reserves the right to suspend the Service in the event of suspected abuse or fraudulent usage, outside of what is considered reasonable for private, non-commercial use.
  2. Vodacom reserves the right to limit the Service in regions or areas where there is limited network capacity (high congestion) in order to maintain consistent quality of service. 
  3. Vodacom reserves the right to alter or terminate the Service in order to prevent a catastrophic impact on the network. 
  4. While Vodacom will use its reasonable endeavours to provide the Service, it does not commit to the uninterrupted supply of the Service, due to potential capacity limitations on the network. 
  5. Vodacom reserves the right to suspend, cancel or convert the Service with reasonable notice. 
  6. Vodacom reserves the right to change and/ or expand on these terms and conditions and will provide reasonable notice of any material changes prior to such change as and when the circumstances permit.

Out of Bundle Limit Lock

Terms and Conditions


The Out-of-Bundle Data Limit Lock service allows you to take control of your out-of-bundle data spend and set a Rand limit on what you want to spend on out-of-bundle data charges.

  1. The Out-of-Bundle Data Limit Lock service is available to Prepaid, Hybrid and Postpaid Vodacom customers.

  2. On the 1st of March 2019, all Vodacom all data-engaged customers will automatically be opted into the Data Limit Lock service, with their out-of-bundle spend limit set to R0. They will then be able to either opt out of the service or increase their limit. By opting out of the data limit lock service, you consent to be charged the applicable out-of-bundle rate.

  3. For Pre-paid customers who have been default opted in to the Data Limit Lock service with their limit set to R0 implicitly by Vodacom - when their data bundle expires and they don't have any remaining data bundles, the customer will be defaulted into out of bundle rates. With the exception of the following scenarios:

    1. Customer has a recurring bundle which they deplete, and purchases a short validity bundle. In the event that the short validity bundle expires the customer should be defaulted to out of bundles rates. Subsequently on the allocation of the next recurring bundle, once depleted the customer should not be defaulted into out of bundle rates

    2. Customer has purchased a data bundle together with a Night Owl/URL bundle (a bundles that cannot be utilized/depleted for any usage but has specific conditions). In the event that the data bundle expires and the special bundles i.e. Night Owl/URL bundles cannot be used then the customer should be defaulted to out of bundles rates. In the event that the customer is able to utilize the special bundle and that bundle is depleted then the customers should not be defaulted to out of bundle rates.

  4. You will receive an SMS notification when you reach your out-of-bundle data limit.

  5. Once you reach the limit you have set for out-of-bundle data spend; your data usage will be paused and you will not be able to use data until you perform one of the actions stipulated below.

  6. In order to continue using data after your data usage has been paused, you will need to either:

    1. Purchase a data bundle and continue using in-bundle data Consent to be charged the applicable out-of-bundle rate by opting out of the Out-of-Bundle Data Limit Lock service and continue using out-of-bundle data

    2. Increase your out-of-bundle data limit and continue using out-of-bundle data

    3. Opt Into the Data Refill service, which will automatically allocate a 10MB bundle valid for 3 days at R3 every time your data bundles deplete

  7. Your out-of-bundle data limit will be included in your Call Limit Lock and cannot be more than your Call Limit Lock.

  8. You can manage the Out-of-Bundle Data Limit Lock service via the following channels:

    • USSD ( *135#)

  9. You can opt into and out of the Out-of-Bundle Data Limit Lock service at any point in time, multiple times per day.

  10. Both Master Account Holders and linked numbers will be able to set the out-of-bundle data limit for each line.

  11. You will still be able to use websites and apps that are free on the Vodacom network when your out-of-bundle data usage has been paused due to you having reached your out-of-bundle data limit.

  12. Once opted into the Out-of-Bundle Data Limit Lock service, you will remain opted in until you opt out. The service will not automatically opt out at the end of the month.

  13. Once you have opted out of the Out-of-Bundle Data Limit Lock service, it will be deactivated until you opt back in. You will not be automatically opted in at the end of the month.

  14. The Out-of-Bundle data limit that you have set last will remain until you change it. It will not reset at the end of the month.

  15. The Out-of-Bundle Data Limit Lock service does not have its own associated out-of-bundle data rate. You will be charged at the out-of-bundle data rate applicable to your price plan when using out-of-bundle data.

  16. The Out-of-Bundle Data Limit Lock service does not apply to data usage while roaming.

  17. Vodacom reserves the right to amend these terms and conditions and where such change is material, Vodacom will notify its customers of such amendment(s) before they come into force.

Page Title
Data Transfer Terms and Conditions
Keywords
terms, conditions, in control
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/incontrol

Vodacom Insurance Company (RF) Limited

CBU

Vodacom Insurance Company (RF) Limited: Privacy Notice

ABOUT OUR PRIVACY NOTICE AND COOKIES POLICY

Our Privacy Notice and cookies policy gets updated from time to time. Whenever we make a change, we’ll post this on our website and let you know if there is a material change.

This Privacy Notice applies to any website, application form, platform, mobile app, terms and conditions, product or service which references this Privacy Notice.  

We have revised our Privacy Notice and Cookies policy, refreshing it to ensure compliance with applicable laws and regulations relating to the processing of personal information, including but not limited to the Protection of Personal Information Act, 2013 (POPIA), the POPIA Regulations, 2018, the Electronic Communications and Transactions Act, 2002, the Constitution of the Republic of South Africa, 1996 (Constitution), the Insurance Act, 2017, the Short-Term Insurance Act, 1998, the Consumer Protection Act, 2008, the Promotion of Access to Information Act, 2000, the Protected Disclosures Act, 2000 (as amended by the Protected Disclosures Amendment Act, No. 5 of 2017), the Cybercrimes Act, 2020, and all other applicable laws, regulations, codes of practice and guidance issued and in force from time to time relating to data protection, privacy, and the processing of personal information.
 

Notification of changes to Privacy Notice

We are continually improving our methods of communication and adding new functionality and features to our existing products and services. Because of these ongoing changes, changes in the law and the changing nature of technology, our data protection practices will change from time to time.  If and when our data protection practices change, we will update this Privacy Notice to describe our new practices.  If we do, we will notify you the next time you visit this site or interact with us through any of our other communication channels. We encourage you to check this page regularly.  

HOW TO USE THIS PRIVACY NOTICE AND COOKIES POLICY

In this Privacy Notice, we explain how we collect, use, share and protect your personal information when you use our products and services and our website and mobile app.

It is important to note that when you engage with us, you acknowledge that we require your personal information, as defined in POPIA, and need to process such personal information to provide products or services to you. In addition, we will also process your personal information for purposes of, inter alia, confirming, updating and/or enhancing our records of you. Furthermore, we may also process your personal information for additional purposes as detailed below and in other supplementary privacy policies and statements linked to specific services that you subscribe to. 

The provision of your personal information in terms of this Privacy Notice is mandatory and you will not be able to continue using our products and services, should you object to providing us with such information.

WHO WE ARE

We are Vodacom Insurance Company (RF) Limited.

Our registered office is Vodacom Corporate Park, 082 Vodacom Boulevard, Midrand, 1685. We are registered in the Republic of South Africa under company number 2011/117744/06.

In this Privacy Notice:

  • “we/us/our” means Vodacom Insurance Company (RF) Limited,
  • “third party” means someone who is not you or us
  • “Vodacom Group” means Vodacom Group Limited and any company or organisation in which Vodacom Group Limited owns more than 30% of the share capital
  • “Vodafone Group” means Vodafone Group Plc and any company or other organisation in which Vodafone Group Plc owns more than 15% of the share capital
  • “Personal information” refers to personal information about you as defined in POPIA and includes without limitation MSISDN information, (a unique identifier which is linked to  your mobile phone number), race, gender, nationality, marital status, age, physical or mental health, disability, language, education, identity number, telephone number, email, postal address, biometric information, and financial, criminal or employment history.
  • “Process (or processing)” means to any operation or activity, whether automated or not, concerning personal information, including: collection, receipt, recording, organisation, collation, storage, updating or modification, retrieval, alteration, consultation, use, dissemination by means of transmission, distribution or making available in any other form, merging, linking, as well as blocking, degradation, erasure or destruction of information.

How to contact us

Your opinion matters to us – if you have any questions about our Privacy Notice and Cookie Policy or your privacy settings, please submit your query to [email protected] and a member of our dedicated team will respond to you. If you would like to mail us by post directly, send it to:

The Information Officer – Mr Jacques Du Preez

Vodacom Insurance Company (RF) Limited

Vodacom Corporate Park

082 Vodacom Boulevard

Midrand

1685

Our principles

We are committed to respecting your privacy. We take privacy, security and complying with data protection and privacy laws seriously.

Here are Vodacom Group’s core Privacy Commitments. We aim to put these commitments at the heart of everything we do.

PERSONAL INFORMATION WE COLLECT ABOUT YOU

The information we collect about you and how we collect it can vary depending on the products and services that you use and subscribe to, how you have used the products and services, how you have interacted with us even if you aren’t a customer, or what we have obtained from a third party with permission to share it with us.

To find the privacy supplements for all our products and services, please go to the 'Privacy and our products and services' section of the Privacy Portal here.

We will process your personal information based on:

  • The performance of your contract or to enter into the contract and to take action on your requests. We may also need to conduct credit checks when you apply for a product or service, depending on the product or service.
  • Vodacom Insurance Company (RF) Limited’s legitimate business interests, for example, fraud prevention, maintaining the security of our products and services, direct marketing, and the improvement of our services. Whenever we rely on this lawful basis to process your personal information, we assess our business interests to make sure they do not override your rights.
  • Compliance with a mandatory legal obligation, including for example, insurance, accounting and tax requirements, which are subject to strict internal policies, procedures, and your right to restrict usage of your personal information, which control the scope of legal assistance to be provided. We are also required to process your personal information pursuant to legislation including, but not limited to, the Financial Intelligence Centre Act, 2001 (FICA), the Short-Term Insurance Act, 1998, the Insurance Act, 2017, the Electronic Communications and Transactions Act, 2002, the Consumer Protection Act, 2008, the Promotion of Access to Information Act, 2000 (PAIA), and the Cybercrimes Act, 2020.
  • Consent you provide where we do not rely on another legal basis (referred to above). Consent may be withdrawn at any time. When you give your consent, you will be given details on how to change your mind or visit the 'Your rights' section of this Privacy Notice for more information. Please note that the withdrawal of your consent will not have any bearing or impact on our processing of your personal information up until such a withdrawal.

We will collect your personal information when you, for example:

  • Buy or use any of our products and services;
  • Complete a product or service application forms, electronically, telephonically or by way of a hard copy;
  • When you interact with us electronically by way of our website, platform, mobile apps, or social media channels which contains our products and services;
  • Register for a specific product or service;
  • Subscribe to newsletters, alerts or other services from us;
  • Contact us through various channels, or ask for information about a product or service;
  • Take part in a competition, prize draw or survey;
  • Visit or browse our website or other Vodacom Group websites;
  • Have given permission to other companies to share information about you;
  • Where your information is publicly available;
  • Are the customer of a business that we acquire; and/or
  • Visit our business premises.

Where relevant, we may also collect your personal information from third-party sources, such as other entities within the Vodacom Group, such as Vodacom (Pty) Ltd, intermediaries that are representatives of us or have intermediary agreements with us. In all such instances, we will ensure that there is a lawful basis for such indirect collection activities. 

We are required to take all reasonably practicable steps to ensure your personal information is complete, accurate, not misleading and updated on a regular basis. To ensure this, we will always endeavour to obtain personal information from you directly. Where we are unable to do so, we will make use of verifiable independent third-party data sources, who have the necessary authority to provide us with such information. We also collect information from certain organisations, where appropriate and to the extent we have legal grounds and/or obligation to do so. These include fraud-prevention agencies, business directories, credit check reference/vetting agencies, billing calculating agencies and connected network providers.

We may also collect information about you on CCTV when you visit our premises or on other security cameras as part of our security and crime prevention measures.

Understanding what you want (the use of cookies)

We use cookies (small text files stored in your browser) and other techniques such as web beacons (small, clear picture files used to follow your movements on our website). This, in turn, helps us make our Website relevant to your interests and needs. They also help us find information once you have logged in or help us link your browsing information to you and your personal information, for example, when you choose to register for a service.  We may use a persistent cookie (a cookie that stays linked to your browser) to record your details so we can recognise you if you visit our website again.

Cookies by themselves cannot be used to discover your identity. Cookies do not damage your computer. You can set your browser to notify you when you receive a cookie. This enables you to decide if you want to accept it or not. Please note that if you choose not to accept cookies from our website, this may limit its functionalities or performance.

INFORMATION THAT WE PROCESS

The types of information we may process are, where applicable:

  • Your name, address, phone and/or mobile number, identity number, age, your date of birth, gender, nationality, occupation, information about your property or household, physical and postal address, and email address. Where you have provided us with the personal information of a third-party (for example your spouse or family member), you guarantee that such third- party has given you consent to provide us with their personal information. Where you provide us with the personal information of a person under the age of 18 years (a minor), you confirm that you have the necessary legal authority or is legally competent to provide their personal information to us. Note that we will use that information strictly in accordance with applicable laws and for insurance purposes (including assessing the terms of the insurance contract, dealing with changes to the insurance policy and/or dealing with claims).
  • In the event that you make a claim, we may also collect personal information from you about the claim and any relevant third parties relevant thereto. 
  • Your credit or debit card information, information about your bank account and other banking information. For example, you’ll have to give us this information when you open an account with us. We’ll collect the personal information necessary to process a payment whenever you make a purchase.  We may process information related to payments you make or receive in the context of an insurance policy or claim.
  • Online information – for example, cookies and IP address (your computer’s internet address), if you use our websites, apps and/or social media channels.
  • Contractual information – for example, details about the policies you hold and with whom you hold them.
  • Your correspondence with us, such as a note or recording of a call you make to one of our contact centres, a Live Chat, an email or letter sent, or other records of any contact with us.
  • Credential information – we’ll collect passwords, hints and similar security information used for authentication and access to accounts and services.
  • Your preferences for particular products, services and lifestyle activities when you tell us what they are, or we assume what they are, based on how you use the products and services.
  • See the 'Cookies' section for details on what we collect using cookies, web beacons and other technologies.
  • Photographs and images when attending any of our events or functions or accessing premises with surveillance cameras.
  • Information we obtain from other sources, such as credit agencies, fraud-prevention agencies, and from other data providers. This includes demographic data, interest-based data, and internet browsing behaviour.

We’ll also get information about how you use our products and services, such as:

  • Details of your use of the specific services or products, how such service or product is used, how often it is used and other related information.
  • Your website browsing information (which includes information about the websites you visit), and about how you use our website or other Vodacom Group websites on your mobile or a PC.
  • The date, time and length of your internet browsing, and your approximate location at the time of browsing.

HOW WE USE YOUR PERSONAL INFORMATION

We will use, process and analyse your personal information for the following purposes:

To provide you with your services

Processing your order and providing you with your products and services

  • In order for us to provide you with the products and services that you have requested and to notify you of important changes to such products and services, we need to collect and  use your personal information. This includes other services not included in your agreement with us (such as our Value Added Products, for example), services that use information about where you are, and to contact you with messages about changes to the products or services.
  • To conclude and administer your application, which may include underwriting.
  • To execute a transaction in accordance with your request.
  • To assess, check, and process claims.
  • To meet our contractual obligations with you or take steps necessary for the conclusion of a contract with you.
  • For audit and record-keeping purposes.
  • For purposes of proof and legal proceedings.

Billing and customer care

  • To bill you for using our products and services, or to take the appropriate amount of credit from you.
  • Contact you if the billing information you provided us with is about to expire or we’re not able to take payment.
  • To respond to any questions or concerns you may have about our, products or services.

Service messages

  • We will contact you with customer service messages to keep you updated with current information about products and services you’ve taken. For example, changes to our terms and conditions.

To improve our service

Improving and innovating our products and services

  • We collect anonymous, de-identified or aggregate information in order to improve the service we offer to everyone. None of these analytics can identify you individually or link back to you in any way.
  • We conduct surveys to understand various aspects of our interaction with you, the use of our services and products and the network.

Marketing and tailoring our service to you

Marketing

  • As our customer, we will contact you to keep you informed about new and existing products and services, competitions, prize draws and other promotions and we may use your personal information to run those competitions, prize draw, events and promotions, only to the extent that you have not, at any stage, objected to receiving such marketing communications.. We may also, with your consent, send you newsletters or white papers and occasionally invite you to participate in market research. We tailor these messages based on the products and services you’ve bought from us in the past and we will only provide you with marketing content regarding our own products and services that are similar to or related to the products and services previously provided to you.
  • If you have given us your permission, we will also contact you to let you know about products and services of Vodacom Group companies including Vodacom (Pty) Ltd, Vodacom Financial Services (Pty) Ltd, Vodacom Payment Services (Pty) Ltd products and services and those of other companies which we think may interest you.
  • There are various ways that we may do this – including by email, post, phone, text, picture message or notifications through our apps.
  • You can control your marketing permissions and the personal information we use to tailor these communications at any time through our authorised channels. We will ensure that you are provided with the requisite information in order to ‘opt-out’ of any marketing related communications provided by us at each instance where a marketing communication is sent to you.

Advertising online

  • To deliver advertising that is relevant to you, you’ll also see targeted advertising online based on the use of cookies. This is known as interest-based advertising. It can be on websites belonging to the Vodacom Group, those of other organisations as well as other online media channels such as social media sites. We may also combine data collected via the cookies with other data we have collected. If you don't want any information processed through the use of cookies, check the 'Cookies' section in this Privacy Portal. It explains how to control and opt out of cookies.
  • Remember that opting out of interest-based advertising doesn't stop advertisements from being displayed – it's just that they won’t be tailored to your interests.
  • You will also see advertising in your social media, for example in your Facebook or Twitter feed. If you don’t want to receive this advertising, go to the relevant platform’s ad settings.

Research and analytics

We use a variety of analytics methods including what is commonly referred to as “Big data analytics”. Big data analytics are mathematically driven analysis techniques on large and varied data sets (that is why it is “big” data) to uncover hidden patterns and hitherto unrevealed trends. At Vodacom Insurance Company (RF) Limited, we take governance of big data analytics seriously. Our data scientists are required to adhere to a Code of Ethics. We have a strict use case process that requires that privacy and data protection law checks are carried out before any use case commences. We also have strict rules ensuring that personal information is protected at the appropriate stage in the process.

We use our analytics to, for example:

  • Conduct market research and to carry out research and statistical analysis, including to monitor how customers use our networks, products and services;
  • Frame our marketing campaigns and determine how we might personalise those;
  • Provide reports to third parties (such reports don’t contain information which may identify you as an individual). These can be to third parties such as content providers, research companies and advertisers or as part of our analytics.

Credit checks, fraud prevention and security

We will sometimes need to profile you, for credit, fraud and security purposes. When we conduct such profiling activities, we will do so in accordance with the provisions of the relevant legislation or lawful requirements.

Credit checks and ID

We will also use your personal information for identity verification purposes, for access to your account and for general account management. We sometimes supplement the information we collect about you with information from other sources (for example, home affairs, the voters roll and credit reference agencies) to assess the accuracy of the information that we hold.

Fraud prevention and security

We will process your personal and traffic data in order to protect against and detect fraud, to protect and detect misuse or damage to our networks, to recover debts or trace those who owe us money resulting from the use of our services.

Automated Decisions

There may be instances where we will process your personal information through a secure automated tool, or perform profiling and make decisions, based on such profiling, that may affect you significantly. An example of automated decision making is the approval or declining of an insurance claim. If you are unhappy about the outcome of such a decision or would like further information on how such outcome was reached, please contact 082 1952.  

HOW WE SHARE YOUR PERSONAL INFORMATION

Where applicable, we share information about you with:

  • Companies in Vodacom Group , located across the globe, including but not limited to in the European Economic Area (EEA), Egypt, India and the US, for reporting purposes and where they are involved in providing products and services that you have signed up for and where we may also share information within the Vodacom Group for administrative purposes.
  • Partners, suppliers or agents involved in delivering the products and services you’ve ordered or used
  • Companies who are engaged to perform services for, or on behalf of, Vodacom Insurance Company (RF) Limited, Vodafone Limited, or Vodafone Group which companies may be located outside of the borders of South Africa
  • Law enforcement agencies, government bodies, regulatory organisations, courts or other public authorities if we have to, or are authorised to by law
  • A third party or body where such disclosure is required to satisfy any applicable law, or other legal or regulatory requirement
  • Third parties for joint promotions with that third party. They’ll be responsible for their own compliance with applicable privacy laws
  • Other third parties when you are signing up to their service and it is used by them for authentication and fraud-prevention purposes
  • Third parties that we advertise with, in order to serve you advertisements online (e.g. Facebook, Google). You can opt-out of this by managing your account permissions.
  • Third parties that we use to serve you marketing material related to our products or services.

In all such instances where we may share your personal information with a third party, we will ensure that there is a lawful basis in order to do so. We will further ensure that any third party receiving personal information is bound to the appropriate agreement, ensuring that the respective third party protects your personal information in a manner that is equivalent or commensurate to our own internal policies and procedures. Any third party located outside of South Africa will be obliged to ensure their processing activities are compliant with the requirements and protections afforded in terms of POPIA.

Fraud management and law enforcement

  • We will release information if it’s reasonable for the purpose of protecting us against fraud, defending our rights or property, or to protect the interests of our customers.
  • We also may need to release your information to comply with our legal obligation to respond to the authorities’ lawful demands. Your personal information shall only be provided when we in good faith believe we are obliged to do so in accordance with the law and pursuant to an exhaustive evaluation of all legal requirements.

Mergers and acquisitions

If we become involved in a proposed or actual merger, acquisition, or any form of sale of assets, we may use and disclose your personal information to third parties in connection with the evaluation of the transaction. Any acquiring company would have access to your personal information.

Third parties that we work with

Where you’ve purchased our products and services using a third party or partner organisation, we often need to exchange information with them as part of managing that relationship and your account – for example, to be able to manage your insurance policy or settle your insurance claim with Vodacom Insurance Company (RF) Limited.

If we have a contract with a service provider or contractor to provide us with services or provide a service on our behalf, and they may have access to your personal information, we don’t authorise them to use or disclose your personal information except in connection with providing their services.  We ensure that all our service providers and contractors align to our policies and requirements.

We collect and combine information in order to monitor your use of products and services, and that of our other customers, as well as to help us to improve the quality of our products and services.

Insurance and value-added products that you buy through your Vodacom (Pty) Ltd account

Where you buy our insurance products or a valued added products or services through your Vodacom Subscription account, Vodacom Insurance Company (RF) Limited may charge the amount directly to your bill as part of its arrangements with Vodacom Group (Charge to Bill service for mobile). As part of this, you are agreeing that Vodacom Insurance Company (RF) Limited may obtain certain personal information from Vodacom Group to fulfil the collection of fees or premiums using the Charge to Bill services.

INTERNATIONAL DATA TRANSFERS

If you are visiting this Website from a country other than South Africa the various communications will necessarily result in the transfer of information across international boundaries.

We may also need to transfer your information to other Vodafone or Vodacom Group companies or service providers in countries outside South Africa, in which case we will ensure that you are adequately notified about such transfer and the applicable data protection measures that will be applied to your personal information for the purpose of such transfer, transfer your personal information outside of the borders of South Africa, we will ensure that the third party recipient is subject to a law, binding corporate rules or binding agreement which provide an adequate level of protection for your personal information that are substantially similar to the data protection laws applicable to South Africa (i.e. POPIA).

HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION FOR?

We may not retain your personal information any longer than is necessary for achieving the purpose for achieving the purpose for which your personal information was collected or subsequently processed, unless:

  • The retention of your personal information is required or authorised by law;
  • We reasonably require your personal information for lawful purpose related to our function or activities;
  • The retention of your personal information is required by a contract that we enter into with you; and/or
  • You or a competent person consents to the retention of your personal information (or the personal information relating to a child) for such a period of time.

KEEPING YOUR PERSONAL INFORMATION SECURE

We have specialised security teams who constantly review, improve , and ensure the implementation of appropriate, reasonable technical and organisational measures to protect your personal information from unauthorised access, accidental loss, disclosure or destruction.  We are required in terms of POPIA to notify you and the Information Regulator, if any of your personal information has been compromised.

Communications over the internet (such as emails) aren’t secure unless they’ve been encrypted. Your communications may go through a number of countries before being delivered, as this is the nature of the internet.

We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.

We’ll never ask for your secure personal or account information by an unsolicited means of communication. You’re responsible for keeping your personal and account information secure and not sharing it with others.

Our website may provide links to third-party websites. We cannot be responsible for the security and content of such third-party websites. You are therefore required to make sure you read that company’s terms and conditions, their privacy policies and cookies policies before using or putting your personal information on their site.

The same applies to any third-party websites or content you connect to using our products and services.

You may choose to disclose your information in certain ways such as social plug-ins (including those offered by Google, Facebook, Twitter and Pinterest) or using third-party services that allow you to post reviews or other information publicly, and a third party could use that information.

Social plug-ins and social applications are operated by the social network themselves and are subject to their own terms of use and privacy and cookies policies. You should make sure you’re familiar with these.

UNAUTHORISED THIRD PARTY ACCESS TO YOUR INFORMATION

Despite the security measures we have in place to protect your personal information (firewalls, password access and encryption methods) you acknowledge that it may be accessed by unauthorised third party through no fault of our own, e.g., as a result of an illegal activity.

In the unlikely event of such access, we will notify you, where possible, via email, SMS or using the address you have provided us within a reasonable time of such occurrence or becoming aware of such an occurrence.

FAILURE TO PROVIDE YOUR PERSONAL INFORMATION

Should we need to collect your personal information by law or under the terms of a contract that we may have with you, and you fail to provide the personal information when requested, we may be unable to perform the contract we have or are attempting to enter into with you.

In such a case, we may have to decline to provide or receive the relevant services, and you will be notified where this is the case. 

YOUR RIGHTS

Below we set out details on how you can exercise your rights. If you have a question or cannot find the answer, please contact our Customer Services team.

Right to access personal information

You have the right to request a record or description of the personal information that we hold about you. This includes the right to request us to confirm, free of charge, whether or not we hold any personal information about you; as well as information about the categories of third parties who have, or have had, access to your personal information. To make this request as an individual or an authorised third party, please visit our PAIA Manual available on our product pages (websites) here.

Right to correct personal information

You have the right to correct information held about you if it’s not accurate, out-of-date, excessive, irrelevant, or misleading. If the information we hold about you is inaccurate or needs to be updated, you can contact our Customer Service team.

Right to object to use of personal information

You have the right, in certain circumstances, to object to our processing your personal information. In order for us to provide you with products and services, we are required to process your personal information and as such the provision of your personal information is mandatory and you may not object to same in order to continue using our products or services.  For more information or to exercise this right, please contact our Customer Services team. If this relates to an automated decision performed on you (this means with no human involvement), please let us know and we will review your request. 

To opt out of marketing messages

If you no longer want to receive marketing messages from us, you can choose to opt out at any time. If you’ve previously opted in to receive personalised content based on how and where you use our network, you can also opt out at any time.

You can opt out in the following way:

  • Tell the customer care agent if you receive a marketing call
  • Contact 082 1952.

If you’re opted out of marketing, you may still receive service-related messages.

Please note: You may still receive marketing messages for up to 7 (seven) days after opting out while we update our records.

You may have received marketing from us even if you’re not a customer or have never had contact with us. This is a result of third-party marketing lists which we may acquire from time to time, stating that you have given permission to be contacted by other organisations. If you’ve registered with us to opt out of marketing from Vodacom Insurance Company (RF) Limited, you shouldn’t receive such communications. If you still do, we ask that you let us know immediately by contacting our Customer Services team. This will only stop marketing from us and not the third parties from sharing your personal information unless you contact them directly.

How to lodge a complaint

If you want to contact us about any of your rights or should you believe that we have has used your personal information contrary to applicable law, you undertake to first attempt to resolve any concerns with us directly. Kindly contact our Customer Care team. We will do our best to help but if you are still unhappy, you can contact the Privacy Office at [email protected].  If you are not satisfied with such process, you have the right to lodge a complaint with the Information Regulator at:

The Information Regulator (South Africa)

JD House

27 Stiemens Street

Braamfontein

Johannesburg

2001

Email: [email protected]

Right to restrict use of your personal information

If you feel that the personal information we hold on you is inaccurate, or you believe we shouldn’t be processing your personal information, please contact our Customer Services team to discuss your rights. In certain circumstances, for example where you contest the accuracy of your information, or where we no longer require your information for achieving its purpose but must maintain it for purposes of proof, you have the right to ask us to restrict processing.

Right to deletion

We strive to only process and retain your personal information for as long as we need to. In certain circumstances, for example, where you indicate that your personal information is inaccurate, irrelevant, excessive, out of date, incomplete, misleading, or obtained unlawfully, you have the right to request that we erase your personal information that we hold. If you feel that we are retaining your personal information longer than we need, it is worth first checking that your contract with us has been terminated, which you can do with Customer Services. If your contract with us has been terminated, we may still have lawful grounds to process your personal information.

KEEPING YOUR PERSONAL INFORMATION ACCURATE

We  take reasonably practicable steps to ensure that your personal information is complete, accurate, not misleading and up to date (having regard to the purpose for which personal information is collected or further processed).

Accordingly, we will take reasonable steps to ensure that all personal information is kept as accurate, complete and up-to-date as reasonably possible. 

We may not always expressly request you to verify and update you or your third party beneficiaries’ personal information unless this process is specifically necessary.

We, however, expects that you will notify us from time to time in writing of any updates required in respect of you or your beneficiaries’ personal information.

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