International Calling Terms and Conditions

CBU

International Calling

General

  1. The following terms and conditions apply to Vodacom’s International Calling services:
  2. The international calling capability will only be made available to credit approved Contract customers. It will be made available by default to all Top Up and Prepaid customers.
  3. It is the responsibility of the customer to familiarize themselves with the applicable rates and charges for making international calls using Vodacom’s International Calling services. These rates and charges are subject to change. Always refer to the Vodacom South Africa website or alternatively contact Vodacom’s Customer Care on 082 135 for the most up to date rates and charges.
  4. Free minutes cannot be used for making international calls.
  5. Domestic promotions and discounts (i.e:Yebo4Less) do not apply for international calls made and Talking Points are not accumulated for international calls.
  6. Premium and special destinations are excluded from Standard international calling and International calling plus rates.
  7. These terms and conditions may be amended from time to time and where material changes are made, Vodacom will provide you with reasonable written notice ahead of such change(s).

Standard International Calling terms & conditions

  1. All standard International Calls are charged on a per minute basis.
  2. All standard international calls are charged on a per second basis for Lesotho Vodacom and Mozambique Vodacom.

International Calling Plus terms & conditions

  1. This permanent offer will be available from 26 May 2013 onwards.
  2. This offer is available to all customers (Contract, Top Up and Prepaid), but will not be available to Community Service Telephones (CST’s).
  3. Customers will be able to opt in to the offer for a recurring fee of R5 (Inclusive VAT)/month.
  4. Opt in will be possible for all customers using Keyword SMS (Contract customers send “World” to 123, Top Up and Prepaid customers send “World” to 100)
  5. All customers can also opt in using the USSD self-help channel via the *135# menu.
  6. Customers can opt in to the offer at any time, and the R5 opt in fee will be charged for the current month at the time of opt in and all future, recurring monthly opt in fees will be charged on the 1st day of the new month thereafter.
  7. When opt in is attempted during the middle of a month, no pro rating of the monthly fee will apply and the full R5 opt in fee will apply at the time of opt in.
  8. The monthly R5 opt in fee will be added to the bill of contract customers, and will be deducted from the airtime of Top Up and Prepaid customers.
  9. If the R5 monthly opt in fee cannot be deducted from a Top Up or Prepaid customer due to them having insufficient airtime in their account at the time the transaction is attempted, they will receive a message indicating that their opt in has failed and they should reattempt opt in again once they have recharged their account with sufficient airtime. The same applies for recurring monthly opt in transactions which fail for similar reasons.
  10. If a customer who is already opted in, attempts to opt in again, they will be informed that they are already opted in to the offer.
  11. Call sponsor does not apply to this offering
  12. Customers who are opted in to the offer, will benefit from the reduced international calling rates for the specified destinations only, for the calendar month during which they are opted in (and not 30 days from the time of opt in). The reduced international calling rate applies to the specified destinations only and will apply to both Mobile Originated Calls and Call forwards respectively.
  13. For customers who are opted in to the offer, international calls to the specified destinations will be charged on a per second basis, from the first second.
  14.  All international calls made to destinations other than the specified destinations will be charged at the existing standard international calling rates, using the existing per minute unitisation (60:60).
  15. No talking points will be awarded for any international calls made using International Calling Plus.
  16. Opt out will be possible via Keyword SMS for all customers (Contract customers send “World Stop” to 123, Top Up and Prepaid customers send “World Stop” to 100)
  17. All customers can also opt out using the USSD self-help channel via the *135# menu.
  18. Opt out is free for all customers, and will be effected for the month after the last valid monthly opt in fee deduction at the time of opt out.
  19. Vodacom reserves the right to change the list of qualifying destinations included in the International Calling Plus offer without prior notice and to change the pricing associated with each destination. It also reserves the right to cancel this offer at any time.
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International Calling Terms and Conditions
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Vodacom Life Assurance Company (RF) Limited

CBU

Vodacom Life Assurance Company (RF) Limited: Privacy Notice

ABOUT OUR PRIVACY NOTICE AND COOKIES POLICY

Our Privacy Notice and cookies policy gets updated from time to time. Whenever we make a change, we’ll post this on our website and let you know if there is a material change.

This Privacy Notice applies to any website, application form, platform, mobile app, terms and conditions, product or service which references this Privacy Notice.  

We have revised our Privacy Notice and Cookies policy, refreshing it to ensure compliance with applicable laws and regulations relating to the processing of personal information, including but not limited to the Protection of Personal Information Act, 2013 (POPIA), the POPIA Regulations, 2018, the Electronic Communications and Transactions Act, 2002, the Constitution of the Republic of South Africa, 1996 (Constitution), the Long-Term Insurance Act, 1998, the Insurance Act, 2017, the Consumer Protection Act, 2008, the Promotion of Access to Information Act, 2000, the Protected Disclosures Act, 2000 (as amended by the Protected Disclosures Amendment Act, 2017), the Cybercrimes Act, 2020, and all other applicable laws, regulations, codes of practice and guidance issued and in force from time to time relating to data protection, privacy, and the processing of personal information.

Notification of changes to Privacy Notice

We are continually improving our methods of communication and adding new functionality and features to our existing products and services. Because of these ongoing changes, changes in the law and the changing nature of technology, our data protection practices will change from time to time.  If and when our data protection practices change, we will update this Privacy Notice to describe our new practices.  If we do, we will notify you the next time you visit this site or interact with us through any of our other communication channels. We encourage you to check this page regularly.
 

HOW TO USE THIS PRIVACY NOTICE AND COOKIES POLICY

In this Privacy Notice, we explain how we collect, use, share and protect your personal information when you use our products and services and our website and mobile app.

It is important to note that when you engage with us, you acknowledge that we require your personal information, as defined in POPIA, and need to process such personal information to provide products or services to you. In addition, we will also process your personal information for purposes of, inter alia, confirming, updating and/or enhancing our records of you. Furthermore, we may also process your personal information for additional purposes as detailed below and in other supplementary privacy policies and statements linked to specific services that you subscribe to. 

The provision of your personal information in terms of this Privacy Notice is mandatory and you will not be able to continue using our products and services, should you object to providing us with such information.

WHO WE ARE

We are Vodacom Life Assurance Company (RF) Limited.

Our registered office is Vodacom Corporate Park, 082 Vodacom Boulevard, Midrand, 1685. We are registered in the Republic of South Africa under company number 2011/117760/06.

In this Privacy Notice:

  • “we/us/our” means Vodacom Life Assurance Company (RF) Limited ,
  • “third party” means someone who is not you or us
  • “Vodacom Group” means Vodacom Group Limited and any company or organisation in which Vodacom Group Limited owns more than 30% of the share capital
  • “Vodafone Group” means Vodafone Group Plc and any company or other organisation in which Vodafone Group Plc owns more than 15% of the share capital
  • “Personal information” refers to personal information about you as defined in POPIA and includes without limitation MSISDN information, (a unique identifier which is linked to  your mobile phone number), race, gender, nationality, marital status, age, physical or mental health, disability, language, education, identity number, telephone number, email, postal address, biometric information, and financial, criminal or employment history.
  • “Process (or processing)” means to any operation or activity, whether automated or not, concerning personal information, including: collection, receipt, recording, organisation, collation, storage, updating or modification, retrieval, alteration, consultation, use, dissemination by means of transmission, distribution or making available in any other form, merging, linking, as well as blocking, degradation, erasure or destruction of information.

How to contact us

Your opinion matters to us – if you have any questions about our Privacy Notice and Cookie Policy or your privacy settings, please submit your query to [email protected] and a member of our dedicated team will respond to you. If you would like to mail us by post directly, send it to:

The Information Officer – Mr. Jacques Du Preez

Vodacom Life Assurance Company (RF) Limited

Vodacom Corporate Park

082 Vodacom Boulevard

Midrand

1685

Our principles

We are committed to respecting your privacy. We take privacy, security and complying with data protection and privacy laws seriously.

Here are Vodacom Group’s core Privacy Commitments. We aim to put these commitments at the heart of everything we do.

PERSONAL INFORMATION WE COLLECT ABOUT YOU

The information we collect about you and how we collect it can vary depending on the products and services that you use and subscribe to, how you have used the products and services, how you have interacted with us even if you aren’t a customer, or what we have obtained from a third party with permission to share it with us.

To find the privacy supplements for all our products and services, please go to the 'Privacy and our products and services' section of this Privacy Portal.

We will process your personal information based on:

  • The performance of your contract or to enter into the contract and to take action on your requests. We may also need to conduct credit checks when you apply for a product or service, depending on the product or service.
  • Vodacom Life Assurance Company (RF) Limited’s legitimate business interests, for example, fraud prevention, maintaining the security of our products and services, direct marketing, and the improvement of our services. Whenever we rely on this lawful basis to process your personal information, we assess our business interests to make sure they do not override your rights.
  • Compliance with a mandatory legal obligation, including for example, insurance, accounting and tax requirements, which are subject to strict internal policies , procedures, and your right to restrict usage of your personal information, which control the scope of legal assistance to be provided. We are also required to also process your personal information pursuant to legislation including, but not limited to, the Financial Intelligence Centre Act, 2001 (FICA), the Insurance Act, 2017, the Long-Term Insurance Act, 1998, the Electronic Communications and Transactions Act, 2002, the Consumer Protection Act, 2008, the Promotion of Access to Information Act, 2000, and/or the Cybercrimes Act, 2020.
  • Consent you provide where we do not rely on another legal basis (referred to above). Consent may be withdrawn at any time. When you give your consent, you will be given details on how to change your mind or visit the 'Your rights' section of this Privacy Notice for more information. Please note that the withdrawal of your consent will not have any bearing or impact on our processing of your personal information up until such a withdrawal.

We will collect your personal information when you, for example:

  • Buy or use any of our products and services;
  • Complete a product or service application forms, electronically, telephonically or by way of a hard copy;
  • When you interact with us electronically by way of our website, platform, mobile apps, or social media channels which contains our products and services;
  • From employers and other contracted entities in the context of group insurance policies;
  • Register for a specific product or service;
  • Subscribe to newsletters, alerts or other services from us;
  • Contact us through various channels, or ask for information about a product or service;
  • Take part in a competition, prize draw or survey;
  • Visit or browse our website or other Vodacom Group websites;
  • Have given permission to other companies to share information about you;
  • Where your information is publicly available;
  • Are the customer of a business that we acquire; and/or
  • Visit our business premises.

Where relevant, we may also collect your personal information from third-party sources, such as other entities within the Vodacom Group, such as Vodacom (Pty) Ltd, intermediaries that are representatives of us or have intermediary agreements with us. In all such instances, we will ensure that there is a lawful basis for such indirect collection activities. 

We are required to take all reasonably practicable steps to ensure your personal information is complete, accurate, not misleading and updated on a regular basis. To ensure this, we will always endeavour to obtain personal information from you directly. Where we are unable to do so, we will make use of verifiable independent third-party data sources who have the necessary authority to provide us with such information. We also collect information from certain organisations, where appropriate and to the extent we have legal grounds to do so. These include fraud-prevention agencies, business directories, credit check reference/vetting agencies, billing calculating agencies and connected network providers.

We may also collect information about you on CCTV when you visit our premises or on other security cameras as part of our security and crime prevention measures.

Understanding what you want (the use of cookies)

We use cookies (small text files stored in your browser) and other techniques such as web beacons (small, clear picture files used to follow your movements on our website). This, in turn, helps us make our Website relevant to your interests and needs. They also help us find information once you have logged in or help us link your browsing information to you and your personal information, for example, when you choose to register for a service.  We may use a persistent cookie (a cookie that stays linked to your browser) to record your details so we can recognise you if you visit our Website again.

Cookies by themselves cannot be used to discover your identity. Cookies do not damage your computer. You can set your browser to notify you when you receive a cookie. This enables you to decide if you want to accept it or not. If you choose not to accept cookies from our Website this may limit its functionalities or performance.

INFORMATION THAT WE PROCESS

The types of information we may process are, where applicable:

  • Your name, address, phone and/or mobile number, identity number, age, your date of birth, gender, nationality, occupation, information about your property or household, physical and postal address, and email address. Where you have provided us with the personal information of a third-party (for example your spouse or family member), you guarantee that such third- party has given you consent to provide us with their personal information. Where you provide us with the personal information of a person under the age of 18 years (a minor), you confirm that you have the necessary legal authority or is legally competent to provide their personal information to us. Note that we will use that information strictly in accordance with applicable laws and for insurance purposes (including assessing the terms of the insurance contract, dealing with changes to the insurance policy and/or dealing with claims).
  • In the event that you make a claim, we may also collect personal information from you about the claim and any relevant third parties. 
  • Your credit or debit card information, information about your bank account and other banking information. For example, you’ll have to give us this information when you open an account with us. We’ll collect the personal information necessary to process a payment whenever you make a purchase.  We may process information related to payments you make or receive in the context of an insurance policy or claim.
  • Online information – for example, cookies and IP address (your computer’s internet address), if you use our websites, apps and/or social media channels.
  • Contractual information – for example, details about the policies you hold and with whom you hold them.
  • Your location data. This can be precise where it uses Global Positioning System (GPS) data or by identifying nearby mobile phone masts and Wi-Fi hotspots and you enable location-based services or features. It can also be less precise where, for example, a location is derived from your IP address or data such as a post code or name of a town or city.
  • Your correspondence with us, such as a note or recording of a call you make to one of our contact centres, a Live Chat, an email or letter sent, or other records of any contact with us.
  • Credential information – we’ll collect passwords, hints and similar security information used for authentication and access to accounts and services.
  • Your preferences for particular products, services and lifestyle activities when you tell us what they are, or we assume what they are, based on how you use the products and services.
  • See the 'Cookies' section for details on what we collect using cookies, web beacons and other technologies
  • Photographs and images when attending any of our events or functions or accessing premises with surveillance cameras.
  • Information we obtain from other sources, such as credit agencies, fraud-prevention agencies, and from other data providers. This includes demographic data, interest-based data, and internet browsing behaviour.
  • Children information - We may process children personal information where the processing is needed to create, use or protect a right or obligation in law, such as where the child is a beneficiary of an insurance policy or an insured person in terms of an insurance policy. We are committed to complying with all applicable laws aimed at the protection of children and in particular the protection of their personal information.

We’ll also get information about how you use our products and services, such as:

  • Details of your use of the specific services or products, how such service or product is used, how often it is used and other related information.
  • Your website browsing information (which includes information about the websites you visit), and about how you use our Website or other Vodacom Group websites on your mobile or a PC.
  • The date, time and length of your internet browsing, and your approximate location at the time of browsing.

HOW WE USE YOUR PERSONAL INFORMATION

We will use, process and analyse your personal information for the following purposes:

To provide you with your services

Processing your order and providing you with your products and services

  • We have regulatory obligations, including compliance with anti-money laundering legislation, to process your personal information. This includes verifying your identity or the identity of your beneficial owner and/or controlling persons. We are also required by various laws to maintain a record of our dealings with clients.
  • In order for us to provide you with the products and services that you have requested and to notify you of important changes to such products and services, we need to collect and  use your personal information. This includes other services not included in your agreement with us , services that use information about where you are, and to contact you with messages about changes to the products or services.
  • To conclude and administer your application, which may include underwriting.
  • To execute a transaction in accordance with your request.
  • To assess, check, and process claims.
  • To meet our contractual obligations with you or take steps necessary for the conclusion of a contract with you.
  • For audit and record-keeping purposes.
  • For purposes of proof and legal proceedings.

Billing and customer care

  • To bill you for using our products and services, or to take the appropriate amount of credit from you.
  • Contact you if the billing information you provided us with is about to expire or we’re not able to take payment.
  • To respond to any questions or concerns you may have about our, products or services.

Service messages

  • We will contact you with customer service messages to keep you updated with current information about products and services you’ve taken. For example, changes to our terms and conditions.

To improve our service

Improving and innovating our products and services

  • We collect anonymous, de-identified or aggregate information in order to improve the service we offer to everyone. None of these analytics can identify you individually or link back to you in any way.
  • We conduct surveys to understand various aspects of our interaction with you, the use of our services and products and the network.

Marketing and tailoring our service to you

Marketing

  • As our customer, we will contact you to keep you informed about new and existing products and services, competitions, prize draws and other promotions and we may use your personal information to run those competitions, prize draw, events and promotions, only to the extent that you have not, at any stage, objected to receiving such marketing communications. We may also, with your consent, send you newsletters or white papers and occasionally invite you to participate in market research. We tailor these messages based on the products and services you’ve bought from us in the past and we will only provide you with marketing content regarding our own products and services that are similar to or related to the products and services previously provided to you.
  • If you have given us your permission, we will also contact you to let you know about products and services of Vodacom Group companies including Vodacom (Pty) Ltd, Vodacom Financial Services (Pty) Ltd, Vodacom Payment Services (Pty) Ltd products and services and those of other companies which we think may interest you.
  • There are various ways that we may do this – including by email, post, phone, text, picture message or notifications through our apps.
  • You can control your marketing permissions and the personal information we use to tailor these communications at any time. 

Advertising online

  • To deliver advertising that is relevant to you, you’ll also see targeted advertising online based on the use of cookies. This is known as interest-based advertising. It can be on websites belonging to the Vodacom Group, those of other organisations as well as other online media channels such as social media sites. We may also combine data collected via the cookies with other data we have collected. If you don't want any information processed through the use of cookies, check the 'Cookies' section in this Privacy Portal. It explains how to control and opt out of cookies.
  • Remember that opting out of interest-based advertising doesn't stop advertisements from being displayed – it's just that they won’t be tailored to your interests.
  • You will also see advertising in your social media, for example in your Facebook or Twitter feed. If you don’t want to receive this advertising, go to the relevant platform’s ad settings.

Research and analytics

We use a variety of analytics methods including what is commonly referred to as “Big data analytics”. Big data analytics are mathematically driven analysis techniques on large and varied data sets (that is why it is “big” data) to uncover hidden patterns and hitherto unrevealed trends. At Vodacom Life Assurance Company (RF) Limited we take governance of big data analytics seriously. Our data scientists are required to adhere to a Code of Ethics. We have a strict use case process that requires that privacy and data protection law checks are carried out before any use case commences. We also have strict rules ensuring that personal information is protected at the appropriate stage in the process.

We use our analytics to, for example:

  • Conduct market research and to carry out research and statistical analysis, including to monitor how customers use our networks, products and services;
  • Frame our marketing campaigns and determine how we might personalise those;
  • Provide reports to third parties (such reports don’t contain information which may identify you as an individual). These can be to third parties such as content providers, research companies and advertisers or as part of our

Credit checks, fraud prevention and security

We will sometimes need to profile you, for credit, fraud and security purposes. When we conduct such profiling activities, we will do so in accordance with the provisions of the relevant legislation or lawful requirement.

Credit checks and ID

We will also use your personal information for identity verification purposes, for access to your account and for general account management. We sometimes supplement the information we collect about you with information from other sources (for example, home affairs, the voters roll and credit reference agencies) to assess the accuracy of the information that we hold.

Fraud prevention and security

We will process your personal and traffic data in order to protect against and detect fraud, to protect and detect misuse or damage to our networks, to recover debts or trace those who owe us money resulting from the use of our services.

Automated Decisions

There may be instances where we will process your personal information through a secure automated tool, or perform profiling and make decisions, based on such profiling, that may affect you significantly. An example of automated decision making is the approval or declining of an insurance claim. If you are unhappy about the outcome of such a decision or would like further information on how such outcome was reached, please contact:

  • O'Keeffe & Swartz - Vodacom Life Assurance Company (RF) Limited appointed administrators:

Email: [email protected].

Tel: 082 178 00

HOW WE SHARE YOUR PERSONAL INFORMATION

Where applicable, we share information about you with:

  • Companies in Vodacom Group , located across the globe, including but not limited to in the European Economic Area (EEA), Egypt, India and the US, for reporting purposes and where they are involved in providing products and services that you have signed up for and where we may also share information within the Vodacom Group for administrative purposes.
  • Partners, suppliers or agents involved in delivering the products and services you’ve ordered or used
  • Companies who are engaged to perform services for, or on behalf of, Vodacom Life Assurance Company (RF) Limited , Vodafone Limited, or Vodafone Group which companies may be located outside of the borders of South Africa.
  • Law enforcement agencies, government bodies, regulatory organisations, courts or other public authorities if we have to, or are authorised to by law
  • A third party or body where such disclosure is required to satisfy any applicable law, or other legal or regulatory requirement
  • Third parties for joint promotions with that third party. They’ll be responsible for their own compliance with applicable privacy laws
  • Other third parties when you are signing up to their service and it is used by them for authentication and fraud-prevention purposes
  • Third parties that we advertise with, in order to serve you advertisements online (e.g., Facebook, Google). You can opt-out of this by managing your account permissions.
  • Third parties that we use to serve you marketing.

In all such instances where we may share your personal information with a third party, we will ensure that there is a lawful basis in order to do so. We will further ensure that any third party receiving personal information is bound to the appropriate agreement, ensuring that the respective third party protects your personal information in a manner that is equivalent or commensurate to our own internal policies and procedures. Any third party located outside of South Africa will be obliged to ensure their processing activities are compliant with the requirements and protections afforded in terms of POPIA.

Fraud management and law enforcement

  • We will release information if it’s reasonable for the purpose of protecting us against fraud, defending our rights or property, or to protect the interests of our customers.
  • We also may need to release your information to comply with our legal obligation to respond to the authorities’ lawful demands. Your personal information shall only be provided when we in good faith believe we are obliged to do so in accordance with the law and pursuant to an exhaustive evaluation of all legal requirements.

Mergers and acquisitions

 If we become involved in a proposed or actual merger, acquisition, or any form of sale of assets, we may use and disclose your personal information to third parties in connection with the evaluation of the transaction. Any acquiring company would have access to your personal information.

Third parties that we work with

Where you’ve purchased our products and services using a third party or partner organisation, we often need to exchange information with them as part of managing that relationship and your account – for example, to be able to manage your insurance policy or settle your insurance claim of Vodacom Life Assurance Company (RF) Limited.

If we have a contract with a service provider or contractor to provide us with services or provide a service on our behalf, and they may have access to your personal information, we don’t authorise them to use or disclose your personal information except in connection with providing their services.  We ensure that all our service providers and contractors align to our policies and requirements.

We collect and combine information in order to monitor your use of products and services, and that of our other customers, as well as to help us to improve the quality of our products and services.

INTERNATIONAL DATA TRANSFERS

If you are visiting this Website from a country other than South Africa the various communications will necessarily result in the transfer of information across international boundaries.

We may also need to transfer your information to other Vodafone or Vodacom Group companies or service providers in countries outside South Africa, in which case we will ensure that you are adequately notified about such transfer and the applicable data protection measures that will be applied to your personal information for the purpose of such transfer, transfer your personal information outside of the borders of South Africa, we will ensure that the third party recipient is subject to a law, binding corporate rules or binding agreement which provide an adequate level of protection for your personal information that are substantially similar to the data protection laws applicable to South Africa (i.e. POPIA).

HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION FOR?

We may not retain your personal information any longer than is necessary for achieving the purpose for achieving the purpose for which your personal information was collected or subsequently processed, unless:

  • The retention of your personal information is required or authorised by law;
  • We reasonably require your personal information for lawful purpose related to our function or activities;
  • The retention of your personal information is required by a contract that we enter into with you; and/or
  • You or a competent person consents to the retention of your personal information (or the personal information relating to a child) for such a period of time.

KEEPING YOUR PERSONAL INFORMATION SECURE

We have specialised security teams who constantly review, improve, and ensure the implementation of appropriate, reasonable technical and organisational measures to protect your personal information from unauthorised access, accidental loss, disclosure or destruction.  We are required in terms of POPIA to notify you and the Information Regulator, if any of your personal information has been compromised.

Communications over the internet (such as emails) aren’t secure unless they’ve been encrypted. Your communications may go through a number of countries before being delivered, as this is the nature of the internet.

We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.

We’ll never ask for your secure personal or account information by an unsolicited means of communication. You’re responsible for keeping your personal and account information secure and not sharing it with others.

Our website may provide links to third-party websites. We cannot be responsible for the security and content of such third-party websites. You are therefore required to make sure you read that company’s privacy and cookies policies before using or putting your personal information on their site.

The same applies to any third-party websites or content you connect to using our products and services.

You may choose to disclose your information in certain ways such as social plug-ins (including those offered by Google, Facebook, Twitter and Pinterest) or using third-party services that allow you to post reviews or other information publicly, and a third party could use that information.

Social plug-ins and social applications are operated by the social network themselves and are subject to their own terms of use and privacy and cookies policies. You should make sure you’re familiar with these.

UNAUTHORISED THIRD PARTY ACCESS TO YOUR INFORMATION

Despite the security measures we have in place to protect your personal information (firewalls, password access and encryption methods) you acknowledge that it may be accessed by unauthorised third party through no fault of our own, e.g., as a result of an illegal activity.

In the unlikely event of such access, we will notify you, where possible, via email, SMS or using the address you have provided us within a reasonable time of such occurrence or becoming aware of such an occurrence.

FAILURE TO PROVIDE YOUR PERSONAL INFORMATION

Should we need to collect your personal information by law or under the terms of a contract that we may have with you, and you fail to provide the personal information when requested, we may be unable to perform the contract we have or are attempting to enter into with you.

In such a case, we may have to decline to provide or receive the relevant services, and you will be notified where this is the case. 

YOUR RIGHTS

Below we set out details on how you can exercise your rights. If you have a question or cannot find the answer, please contact our Customer Services team.

Right to access personal information

You have the right to request a record or description of the personal information that we hold about you. This includes the right to request us to confirm, free of charge, whether or not we hold any personal information about you; as well as information about the categories of third parties who have, or have had, access to your personal information. To make this request as an individual or an authorised third party, please visit our PAIA Manual available on our product pages (websites) here.

Right to correct personal information

You have the right to correct information held about you if it’s not accurate, out-of-date, excessive, irrelevant, or misleading. If the information we hold about you is inaccurate or needs to be updated, you can contact our appointed administrators: O'Keeffe & Swartz -

Email: [email protected].

Tel: 082 178 00

Right to object to use of personal information

You have the right, in certain circumstances, to object to our processing your personal information. In order for us to provide you with products and services, we are required to process your personal information and as such the provision of your personal information is mandatory and you may not object to same in order to continue using our products or services.  For more information or to exercise this right, please contact our Customer Services team. If this relates to an automated decision performed on you (this means with no human involvement), please let us know and we will review your request. 

To opt out of marketing messages

If you no longer want to receive marketing messages from us, you can choose to opt out at any time. If you’ve previously opted in to receive personalised content based on how and where you use our network, you can also opt out at any time.

You can opt out in the following way :

  • Contact our appointed administrators: O'Keeffe & Swartz -

Email: [email protected].

Tel: 082 178 00

If you’re opted out of marketing, you may still receive service-related messages.

Please note: You may still receive marketing messages for up to 7 (seven) days after opting out while we update our records.

You may have received marketing from us even if you’re not a customer or have never had contact with us. This is a result of third-party marketing lists which we may acquire from time to time, stating that you have given permission to be contacted by other organisations. If you’ve registered with us to opt out of marketing from Vodacom Life Assurance Company (RF) Limited, you shouldn’t receive such communications. If you still do, we ask that you let us know immediately by contacting our Customer Care team. This will only stop marketing from us and not stop the third parties from sharing your personal information unless you contact them directly.

How to lodge a complaint

If you want to contact us about any of your rights or should you believe that we have used your personal information contrary to applicable law, you undertake to first attempt to resolve any concerns with us directly. Kindly contact our Customer Care team. We will do our best to help but if you are still unhappy, you can contact the Privacy Office at [email protected].  If you are not satisfied with such process, you have the right to lodge a complaint with the Information Regulator at:

The Information Regulator (South Africa)

JD House

27 Stiemens Street

Braamfontein

Johannesburg

2001

Email: [email protected]

Right to restrict use of your personal information

If you feel that the personal information we hold on you is inaccurate, or you believe we shouldn’t be processing your personal information, please contact our Customer Services team to discuss your rights. In certain circumstances, for example where you contest the accuracy of your information, or where we no longer require your information for achieving its purpose but must maintain it for purposes of proof, you have the right to ask us to restrict processing.

Right to deletion

We strive to only process and retain your personal information for as long as we need to. In certain circumstances, for example, where you indicate that your personal information is inaccurate, irrelevant, excessive, out of date, incomplete, misleading, or obtained unlawfully, you have the right to request that we erase your personal information that we hold. If you feel that we are retaining your personal information longer than we need, it is worth first checking that your contract with us has been terminated, which you can do with Customer Services. If your contract with us has been terminated, we may still have lawful grounds to process your personal information.

KEEPING YOUR PERSONAL INFORMATION ACCURATE

We  take reasonably practicable steps to ensure that your personal information is complete, accurate, not misleading and up to date (having regard to the purpose for which personal information is collected or further processed).

Accordingly, we will take reasonable steps to ensure that all personal information is kept as accurate, complete and up-to-date as reasonably possible. 

We may not always expressly request you to verify and update you or your third party beneficiaries’ personal information unless this process is specifically necessary.

We, however, expects that you will notify us from time to time in writing of any updates required in respect of you or your beneficiaries’ personal information.

Page Title
Life Assurance Company
Keywords
Life Assurance Company
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/privacy-policy/life-assurance-company

Vodacom Fibre Geographic Number Porting Terms and Conditions

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Vodacom Fibre Geographic Number Porting

General 

  1. The Vodacom Geographic Number Porting service offers customers the ability to port geographic fixed telephone numbers from other operators to the Vodacom Fibre Fixed Voice network

  2. The Vodacom Fibre and Vodacom Fibre Geographic Number Porting terms and conditions are available at www.vodacom.co.za/fibre.

  3. The detailed Vodacom Fibre Geographic Number Porting process is available at www.vodacom.co.za/fibre. 

  4. The Vodacom Fibre Geographic Number Porting service is subject to Vodacom's Standard terms and conditions.

  5. Where there is any conflict between the Vodacom Standard terms and conditions and the Vodacom Fibre Geographic Number Porting terms and conditions, the last mentioned shall prevail.

Application of Vodacom Geographic Number Porting

  1. Vodacom is not responsible for any credit and/or unused allowances that will be forfeited when the geographic number is ported to the Vodacom Fibre Fixed Voice network.

  2. Vodacom does not commit to offer all products and/or services provided by the donor network when the geographic number is ported to Vodacom Fibre Fixed Voice network.

  3. The Vodacom Geographic Number Porting service will not allow a customer to port to another network operator within 60 days from requested port date to the Vodacom Fibre Fixed Voice network.

  4. The customer must confirm that the geographic number to be ported is a valid portable number.

  5. The Vodacom Fibre Geographic Number Porting service will be charged at rate determined by Vodacom.

  6. Vodacom reserve the right to adjust the Vodacom Fibre Geographic Number Porting service pricing from time to time.

  7. The customer is responsible for any monies or outstanding fees payable to the donor network.

Port Acknowledgement

  1. The Vodacom Fibre Geographic Number Porting service will only action a port request once a Vodacom Fibre service has been installed and signed off.

  2. The port request is subject to approval from the donor network.

Port Rejection

  1. The donor network could declines the port application such as accounts in arrears or incorrect information provided in the port application

Port Approval 

  1. Vodacom will notify the customer when the port has been approved and provisioned on Vodacom network.

Page Title
Vodacom Fibre Geographic Number Porting Terms and Conditions
Keywords
terms, conditions, fibre, geographic, number, porting
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/fibre/vodacom-fibre-geographic-number-porting

Secure Net Parental Control Terms and Conditions

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Secure Net Parental Control

  1. Disclaimer

    1. Whilst every effort has been made by Vodacom (Pty) Ltd ("Vodacom"), and its suppliers of information, to ensure that children and sensitive viewers are protected from accessing adult content, Vodacom, its affiliated companies, suppliers, or any of their employees, do not guarantee the availability of services and we make no representations or warranties, whether express or implied, and assume no liability or responsibility for the proper performance of these access control measures and access is thus at your own risk.

    2. In particular we make no warranty that the access controls will meet your requirements, be secured or error free.

  2. Indemnification

    You indemnify and holds us harmless against all and any loss, liability, actions, suites, proceedings, costs, demands and damages of all and every kind, (including direct, indirect, special or consequential damages), and whether in an action based on contract, negligence or any other action, arising out of or in connection with the failure or delay in the performance of the access control measures, whether due to our negligence or not.

  3. Use Of Internet

    1. You may only access the internet for lawful purposes and you warrant that you shall not:

      1. use Vodacom's Network to receive or transmit material which is in violation of any law or regulation, which is obscene, threatening, racist, menacing, offensive, defamatory, in breach of confidence, in breach of any intellectual property rights, or otherwise objectionable or unlawful;

      2. use Vodacom's Network for the transmission of "junk mail", "spam", "chain letters", or unsolicited mass distribution of SMS.

  4. Variation

    We reserve the right to alter and revise these terms and conditions at any time. Such changes will be deemed to have been accepted by you if each time you access the internet. The obligation therefore is on you to review these terms and conditions at regular intervals.

  5. General

    1. These terms and conditions will be governed by and construed in accordance with the laws of South Africa, and you shall submit to the jurisdiction of the South African Courts.

    2. These terms and conditions are severable, in that if any provision is determined to be illegal or unenforceable by any court of competent jurisdiction, then such provision shall be deemed to have been deleted without affecting the remaining provisions of the terms and conditions.

    3. Our failure to exercise any particular rights or provision of these terms and conditions shall not constitute a waiver of such right or provision, unless acknowledged and agreed to by us in writing

    4. These terms and conditions, as varied by us from time to time pursuant to clause 4, above constitute the sole agreement between yourself and ourselves.

    5. These terms and conditions shall be for the benefit of Vodacom and may be waived by us in our discretion.

Page Title
Parental Control Terms and Conditions
Keywords
terms, conditions, parental, control, secure net
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/secure-net-parental-control-terms-and-conditions

Vodacom Fibre and Cellular deals Terms and Conditions

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Vodacom Fibre and Cellular deals

General

  1. The Vodacom Fibre Broadband standard terms and conditions are applicable to the Vodacom Fibre Broadband contract unless explicitly mentioned within the Vodacom Fibre Broadband and Cellular deals terms and conditions. These standard terms and conditions are available at https://myvodacom.secure.vodacom.co.za/vodacom/terms/fibre/vodacom-fibre

  2. The standard terms and conditions for Vodacom Cellular Contracts, uChoose and Smart plans are applicable to the Cellular contract unless explicitly mentioned within the Vodacom Fibre Broadband and Cellular deals terms and conditions. These standard terms and conditions are available at https://myvodacom.secure.vodacom.co.za/vodacom/terms/terms-and-conditions

  3. The Vodacom Fibre Broadband and Cellular deals will only be available on Vodacom self-build, OpenServe and Vumatel (aerial and trenched) networks.

Provision of Services

  1. You will receive a 24 (twenty four) month Vodacom Fibre Broadband contract as well as a 24 (twenty four) month Cellular contract.

  2. You will be allowed to purchase additional Value Added Services (VAS) for the Vodacom Fibre contract only once the Vodacom Fibre Broadband contract has been activated

Migrations

  1. You will not be allowed to migrate downwards to a lower Vodacom Fibre Broadband contract

  2. You will not be allowed to migrate to a higher or lower cellular contract.

  3. You will not be allowed to migrate to another Vodacom Fibre and Cellular bundled deal.

Billing 

  1. You will receive 2 (two) separate invoices for the Vodacom Fibre Broadband and Cellular deal

Cancellations

  1. You will be allowed to cancel the Vodacom Fibre Broadband component only of the contract and retain the Cellular contract, subject to the prevailing cancellation terms and conditions applicable to the Vodacom Fibre Broadband contract.

  2. You will be allowed to cancel only the Cellular component of the contract and retain the Vodacom Fibre Broadband contract subject to the terms and conditions of the Cellular contract. 

Page Title
Vodacom Fibre and Cellular Deals Terms and Conditions
Keywords
terms, conditions, fibre, cellular, deals
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/fibre/vodacom-fibre-and-cellular-deals

Dash Mobile Terms and Conditions

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Dash Mobile

Terms and Conditions

By taking up the Integrated bundle offer, you agree to the below terms and conditions:

  • The bundles will be available via the Vodacom *135# or *123# USSD strings.
  • The bundles will only be available for purchase to Dash Mobile customers Once-Off with a Dash Mobile prepaid sim card provisioned on a Dash Mobile price plan.
  • Free Change will not be allowed in and out of this Price Plan.
  • These bundles do not apply to and cannot be used for data and voice roaming.
  • No pro-ration is applied to the price of the bundles; the full price and the full allocation is always applied at the time of purchase and activation.
  • Customers on the Dash Mobile price plan will have the ability to purchase data bundles via open market and Just4You channels, as well as airtime.
  • Customers on the Dash Mobile price plan will not have the ability to purchase voice bundles.
  • Out of bundle calls can be made through the purchasing of airtime.
  • Calls will be unitised per second.
  • The out of bundle rates for this price plan are as per the Prepaid Power Pack rates in the following link: Prepaid Starter Pack Terms and Conditions | Vodacom
  • The following call types do not qualify for standard call rate specified but will be charged according to the service providers applicable rates.
  • Roaming Calls
  • Premium Rated Calls
  • SVS Calls
  • International Calls
  • VAS Calls
  • All balances will be available via existing USSD balance enquiry channels (*135#)

Integrated Dash Bundle:

  1. All bundles are valid for a period of 14 or up to 30 calendar days from the date of purchase (the “Validity Period”) dependant on which bundle has been purchased.
DescriptionDash StarterDash ConnectDash Connect+Dash Super User
Voice Minutes (ANAT)N/A5090200
Data - Anytime2GB5GB10GB20GB
Data - Night Owl2GB5GB10GB20GB
National SMS102050100
Bundle validity14 days30 days30 days30 days
  1. If the bundle is depleted, out-of-bundle rates will apply as per the applicable prepaid price plan rate, should you provide consent to Vodacom to charge out of bundle rates.
  2. If the bundle reaches the validity date (14 or 30 days from date of purchase) and expires before the bundle is depleted, data usage will continue at Out of Bundle rates, applicable to the price plan.

Data Rollover:

  1. Customers can extend the validity of their data bundles by purchasing another bundle of the same size and validity before your existing bundle is depleted or expired. The validity of the existing bundle is extended to the validity of the last bundle of the same size and validity that was bought. Only the data portion rolls over.
  2. Data transfer will apply to the Dash Mobile offers, see link below.

Data Transfer:

  1. You may purchase multiple open market and Just4You bundles at any given time, however the Dash Mobile offers are only available to customers on a Once-Off basis.
  2. Vodacom reserves the right to terminate or change the service at any time.
  3. You may only use the service for personal use. You may not use the service for commercial purposes, nor may you use it to set up as a personal hotspot. Vodacom reserves the right to suspend the Service if in the opinion of Vodacom, you misuse or abuse the Service in any way whatsoever.
  4. In the event that any of your user data is collected whilst using Service, the user data will be stored for as long as Vodacom is legally required to and in accordance with Vodacom's Privacy Statement, Terms and Conditions - Privacy Policy | Vodacom. If there is no legal requirement, the collected information will only be stored for as long as it is needed for Vodacom to be able to provide the Service and has a legitimate interest in processing such user data.
  5. Vodacom reserves the right to terminate the Services immediately and without notice to you in the event that the Service is held to be or becomes unlawful in terms of applicable laws. In such event you hereby waive any rights which you may have against Vodacom and acknowledge that you will have no recourse or claim of any nature whatsoever against Vodacom.
  6. Vodacom reserves the right to amend these terms and conditions and where such change is material, Vodacom shall provide you with reasonable prior written notice before implementing any such change.
  7. Vodacom makes no warranties, expressed or otherwise through its employees or agents unless such warranties are reduced into writing and contained in these Terms and Conditions.

Incoming SMS and First Incoming Call Restriction:

  1. Upon activation, all incoming SMSs and incoming calls, except for incoming Vodacom network communication, will be disabled until the customer recharges their account with a minimum of R10 airtime or equivalent direct bundle purchase. This restriction applies to all new activating customers from the date of launch.
  2. Recharging with an amount less than R10 (airtime or direct bundle purchase) will result in the continued barring of incoming SMS and incoming call services until the balance reaches or exceeds R10.
  3. Customers must understand and agree that incoming SMS reception and incoming calls will only be activated once the recharge amount meets or exceeds R10 (airtime or bundles). This requirement is once off for new customers.
  4. The customer’s balance will accumulate towards the R10 requirement. This means that if a customer makes multiple purchases less than R10, the total amount will count towards lifting the barring on incoming SMS and incoming call services.

General:

  1. These terms and conditions should be read in conjunction with the Prepaid Sim Terms and Conditions available at Prepaid SIM Terms and Conditions | Vodacom
Page Description
Dash Mobile Terms and Condition
Page Title
Dash Mobile - Terms and Condition | Vodacom
Keywords
Dash Mobile, Dash, Mobile
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/dash-mobile

Showmax Promotion Terms and Conditions

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Showmax Promotion Terms and Conditions

  1. These terms and conditions govern the relationship between you, Vodacom and its affiliates ("Vodacom") and Showmax SA Proprietary Limited ("Showmax") (together "Us" or "We") regarding the Showmax Promotion and related features (the "Service"). Use of the Service is also governed by the Privacy Policy which is incorporated herein by reference. These terms and conditions for the Service shall be read together with the Showmax Terms and Conditions available at: https://showmax.com/terms, together referred to as the ("Terms and Conditions")

  2. The Showmax Data Bundle offer provides you with data to stream or to sync and/or to access the Showmax application and Showmax service on https://www.Showmax.com/ ("URL") when you subscribe to the Service. Existing customers will need to cancel their existing subscription and re-subscribe to the Service with this proposition in order to qualify for the promotional offer. By subscribing to the Service you agree to the Terms and Conditions.

Your Acceptance of these Terms and Conditions

  1. Vodacom and Showmax are the provider of the Service and the Showmax Promotion available on Showmax's website in its various formats accessible via mobile devices. Please read these Terms and Conditions and the Privacy Policy carefully before using the Service or submitting information through the Service. By using the Service or submitting information through the Service, you are agreeing to these Terms and Conditions. If you do not agree, please do not use this Service or submit any information through the Service. We reserve the right, at any time, to modify and update these Terms and Conditions from time to time by posting such updated Terms and Conditions on the Vodacom and/or Showmax website. Any such updates shall apply to you and your use of the Service and by continuing to use the Service, you shall be deemed to have accepted such changes.

General

  1. As a user of the Service, you will subscribe for this Service on a recurring basis making you a paying user ("Subscribed"). As a Subscribed user, you will be asked to submit personal information to us. We are committed to ensuring responsible practices in the collection, use and disclosure of your personal information in accordance with applicable law and the Privacy Policy incorporated by reference into and form a binding part of these Terms and Conditions. If you do not agree with our Terms and Conditions, please do not provide us with any personal information, and please do not use the Service.

  2. By being Subscribed, you agree to the following additional rules upon successful initial registration for the Service:

    1. you will be charged a subscription fee of ZAR 69,00 (sixty nine Rand) per month ) (incl. VAT) (the "Fee") for the Service.

      1. If you are a pre-paid or top-up customer:

        1. the Fee will be deducted from your available airtime balance monthly. You acknowledge that you must have enough airtime available to pay the Fee to continue to use the Service;

        2. if you fail to pay the Fee in full, Vodacom may at its sole discretion suspend or terminate your subscription to the Service;

        3. only one subscription is permitted per mobile number. Vodacom and non-Vodacom (where they are able to do so) users within the Republic of South Africa may subscribe.

    2.  If you are a contract customer, the Fee will be set out in your monthly statement. If you do not pay your monthly Fee, your subscription may be suspended by Vodacom in its discretion.n.

  3. You acknowledge that you will only be able to access the Service once Subscribed.

  4. You give us consent to provide you with various messages about / based on your interaction with the Service. These messages will be delivered to you in the form of text messages sent to your mobile device using the mobile number identifying you as the Subscribed user of the Service. These messages include, but are not limited to:

    1. periodic messages to encourage, or remind you to browse or access the Service;

    2. messages inviting you to share, voluntarily, data about yourself or your preferences;

    3. messages inviting you to try alternate versions of the Service based on Vodacom's knowledge of the device you are using to access the Service;

    4. confirmation messages relating to your subscribing for, or cancellation of, the Service;

    5. messages inviting you to rate the Service's quality and your opinion of your experience of the Service as measured by the metric scale provided; and

    6. messages relating to the earning, notification and servicing of rewards.

  5. You may opt out of the messages above except for the system messages which are mandatory in order for us to correctly administrate your use of the Service. To opt out of the messages, you are advised to make use of the functionality on the Service settings to cancel messages, or alternatively, to send an opt-out message request: SMS STOP To 30881 or dial *135*181.

  6. You will not be charged for interactions that you will have with the Service via SMS. Data charges will apply for accessing the Service on the website.

  7. You accept that the Service's default language is English.

  8. Subscribed users may cancel the Service in entirety at any time via the Service menu. When cancelling the Service, you accept that your old profile and preferences will be retained for a 6 (six) month period and for no longer than 5 years (only if necessary), and in order to facilitate a convenient experience should you choose to re-subscribe at a later stage within the 6 (six) month period.

  9. You acknowledge that any subscriptions in error will be billed. For your protection, we ask you to confirm all purchases twice.

  10. You acknowledge that we reserve the right to offer the promotional Showmax data, other Vodacom data, promotions or prizes to you on a discretionary and promotional basis, and this can change at our discretion at any time.

Rewards & Prizes (where applicable)

  1. You acknowledge that we reserve the right to offer the promotional Showmax data, other Vodacom data, promotions or prizes to you on a discretionary and promotional basis, and this can change at our discretion at any time.

  2. You acknowledge, understand, and agree that for your subscription to the Service does not guarantee any prizes or rewards from the Service. We shall not have any liability for such loss or damage while using the Service.

  3. You acknowledge, understand, and agree that for your subscription to the Service does not guarantee any prizes or rewards from the Service. We shall not have any liability for such loss or damage while using the Service.

  4. You acknowledge, understand, and agree that for your subscription to the Service does not guarantee any prizes or rewards from the Service. We shall not have any liability for such loss or damage while using the Service.

  5. Only the qualifying Vodacom mobile number that is subscribed to the Service, can earn rewards.

  6. In the event that you terminate your Vodacom contract, you accept that you forfeit the use of any unused rewards by that point as well as the earning of future rewards from that point.

Your Obligations and Entitlements:

  1. Vodacom and/or its appointed partner reserves the right to determine what conduct it considers to be in violation of the rules of use or otherwise outside the intent or spirit of these Terms and Conditions or the Service itself. We reserve the right to act as a result, which may include, if relevant, terminating your subscription and prohibiting you from using the Service. Said termination and prohibition may occur with or without notice to you, and as a result may involve the loss of any benefits, privileges or earned items associated with your use of the Service, and we are under no obligation to compensate you for any such losses or results.

How to unsubscribe:

  1. You are entitled to unsubscribe from the Service at any time and for any reason by following the "cancel" prompts available within the Service menu, via the following ways:

    • Self Service on Showmax App or Web; and

    • Calling Vodacom Customer Care: 082 135.

Limitation of Liability:

  1. You agree that your use of the Service shall be at your sole risk. To the fullest extent permitted by law, we and our officers, directors, employees, and agents disclaim all warranties, express or implied, in connection with the Service and your use thereof. We make no warranties or representations about the accuracy or completeness of the Services' content or the content of any websites or services linked to these Service and assume no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage of any nature whatsoever resulting from your access to and use of the Service; (iii) any unauthorized access to or use of servers and/or any and all personal information and/or financial information stored therein; (iv) any interruption or cessation of transmission to or from the Service; (v) any bugs, viruses, trojan horses or the like which may be transmitted to or through the Service by any third party; or (vi) any errors or omissions in any content or for any loss or damage of any kind incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available via the Service. We do not warrant, endorse, guarantee, or assume responsibility for any product or service advertised or offered by a third party through the Service or any hyperlinked website or featured in any banner or other advertising, and we will not be a party to or in any way be responsible for monitoring any transaction between you and third-party providers of products or services.

  2. To the extent permitted by applicable law, in no event shall we or our subsidiaries and affiliates, and their respective officers, directors, owners, agents, employees, representatives and licensors be liable for any special, incidental, indirect, consequential, punitive or exemplary losses or damages whatsoever or for loss of profits (including, without limitation, damages for loss of revenue, loss of data, failure to realize expected savings, interruption of activities, or any other pecuniary or economic loss) and whether arising from breach of contract, damages (including negligence), strict liability or otherwise, arising out of the use of or inability to use the Service or its content, or any product or service described or provided through the Service.

  3. Save to the extent permitted by law, you agree to indemnify, defend and hold harmless Vodacom from and against any and all claims, demands, actions, liability, losses, costs and expenses (including legal fees and expenses) arising from or related to: (i) any use or alleged use of the Service by any other person, whether or not authorized by you; (ii) your breach of these Terms and Conditions, including any breach of your representations and warranties herein; and (iii) your violation of any law or (iv) your use of or inability to use the Service, the contents, any hyperlinked website, and any of the products and services made available on the Service thereof.

  4. These terms and conditions must be read in conjunction with the Showmax Terms and Conditions – Global.

Data bundles

  1. Streaming or downloading of Showmax content will deplete the data from the internet connectivity that is being used to access the service. Data will be charged at standard data rates as per your subscriber tariff plan with your respective service provider.

  2. Customers can use general data to watch Showmax with or purchase specific Showmax data bundles. Dial *135# to purchase your data bundles via USSD or connect to the MyVodacom app. 

Page Title
Showmax Promotion
Keywords
Showmax
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/promotion/showmax

Vodacom World Drive-Thru Online Terms and Conditions

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Vodacom World Drive-Thru Online

Terms and Conditions

These terms and conditions govern all purchases from the Vodacom Online Shop. By using www.vodacom.co.za (the "Website") whether as a visitor or a registered User (the "User" or the "Customer") to browse or purchase any product on the Website you, the visitor / User / Customer, are bound by these terms and conditions ("Terms & Conditions"). www.vodacom.co.za is owned and operated by Vodacom (Pty) Ltd, a company registered in terms of South African law with registration number: 1993/003367/07 VAT number: 4010139121 (hereinafter referred to as "Vodacom").

Registration Process

You may only purchase goods from this website if you are 18 years or older. if you are under 18, you may only purchase goods from this website with consent of your legal guardian. By accepting these terms and conditions you confirm that you are at least 18 years of age or that you have your legal guardians consent. All Credit/Debit card transactions are Secure Socket Layers encrypted Vodacom's registration documents and the Website's registered domain name are checked and verified. Vodacom shall take all reasonable steps to protect the customer's information. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). In order to purchase any products from the Website, you have to be a registered User and logged in using your own unique log in details.

Agreement of Sale

Credit card/debit card purchases will only be effective when the customer electronically submits a successful order and a payment has been authorized and received by Vodacom. Placing a product in a shopping basket without completing the purchase cycle does not constitute an agreement of sale; and/or constitute an order for such product. Vodacom shall not be held liable if such product is not available when the purchase cycle is completed at a later stage. Vodacom may remove such product from a shopping basket if no stock is available.

Credit card/debit card purchases in the event that VODACOM accepts your order the same shall be debited to your credit card/ debit card account and duly notified to you by email that the payment has been processed. The payment may be processed prior to VODACOMS’s dispatch of the product that you have ordered. Should we have to cancel the order after we have processed the payment, the said amount will be reversed to your credit / debit card account. Refunds can take up to 21 working days to reflect.

All online purchases on this website are paid for via credit card first before order fulfilment.  The risk of loss shall pass on to the Buyer upon delivery of Product.

Vodacom reserves the right to refuse or cancel any order / Agreement of Sales for whatsoever reason without giving reason to the customer.

Third Party Content

Third party information such as but not limited to, product catalogues, product description and specifications, lists of dealers, reports on news, entertainment, technology and features, advertisements including videos, images and photographs of the products, links to third party websites and other data from external sources is made available on the Website ("Third Party Content"). The provision of Third Party Content is for general informational purposes only.

You hereby acknowledge that the Third Party Content provided to You is obtained from sources believed to be reliable or provided by the sellers in the process of advertising, exhibiting and offering to sell the Products on the Website. All Third Party Content is provided on an 'As Is' basis. Vodacom may not own / have the rights and title to any such Third Party Content, or provide any guarantee with respect to the accuracy, title, merchantability, non-infringement or fitness for a particular purpose of any Third Party Content. Vodacom shall not be held liable for any loss suffered by You based on Your reliance on or use of such Third Party Content.

In the event any Third Party Content contains links to third party websites, and You visit any such external link, You agree to do so at your own risk, responsibility and liability. Vodacom makes no warranty or representation regarding, and does not endorse, any website linked to the Website / Services or the information appearing thereon or any of the products or services described thereon.

Product and Service Availability

Vodacom will endeavour to ensure information presented on this site is accurate, however errors may occur.   The product pictures are indicative and may not match the actual product.

Vodacom reserves the right to correct, change or update information, errors, inaccuracies or omissions at any time (including after an order has been submitted) without prior notice. Please note that such errors, inaccuracies or omissions may also relate to pricing and availability of the product or services.

PRICING INFORMATION

All products and pricing are subject to stock availability. The price of each product will be displayed with the product listing. In the event of a sales or special offer, the discounted price shall be displayed.

Should a product / service is listed at an incorrect price or with incorrect information due to any technical error, Vodacom shall have the right, at its sole discretion, to refuse or cancel any orders placed for that product/ service, unless the product has already been delivered or the service has already been availed by you. In the event that an item is wrongly priced, Vodacom may, at its discretion, either contact you for instructions or cancel your order. Unless the product ordered by you has been delivered and the services are availed, your offer will not be deemed accepted and Vodacom will have the right to modify the price of the product/ service and contact you for further instructions using the e-mail address provided by you during the time of registration or placing of order, or cancel the order and notify you of such cancellation.

PRICES AND AVAILABILITY OF THE PRODUCTS AND SERVICES PROVIDED OR OFFERRED ON THE SITE ARE SUBJECT TO CHANGE WITHOUT PRIOR NOTICE AND AT THE SOLE DISCRETION OF VODACOM. VODACOM may revise and cease to make available any product/ services at any time. In the event, VODACOM is unable to deliver the product to you on time or at all,  your order will be cancelled due to unavailability of the product or at your instructions due to failure to deliver the product on the expected time of delivery by our delivery partners.

Stock availability

Vodacom will take all reasonable efforts to monitor stock levels and ensure that when the item is discontinued, the offers are discontinued on the website. However we cannot guarantee fulfilment of your order .Where the item is temporarily out of stock, your order will be placed on back order until the stock becomes available to fulfil the same. Where the item is discontinued by a supplier, Vodacom will cancel your order should we not be able to source an alternative colour or device.

Promotional Deals and Special Offers

From time to time, Vodacom may offer certain contracts at discounted prices as part of a Today only ,Black Friday , App Only Deal ,Bundle Deal or any other campaign which are explained below (each a "Deal"). These will be subject to special terms and conditions (as set out in the Site ) Such terms and conditions define the construct of the deal.

These deals will only be made available within the specified timeframe and quantities as advertised.  Quantities are limited to two (2) per customer dependent on the promotion  . This  also applies to discontinued or end of life items and Vodacom is not obligated to honour these deals. The extent of such "Deal" or discount is at the sole discretion of Vodacom.

Credit card /Debit Card Transactions

There is no minimum order value* A maximum value of R50 000 (Fifty Thousand Rand) per order on purchases* All Prices are VAT inclusive. International Credit Cards are currently not supported on the Vodacom Online. 

Payments:

Vodacom shall only accept South African Visa or Master Credit/Debit Cards payments. No Diners or AMEX cards. At the time of the customer submitting the payment details, Vodacom shall request payment authorization from the Credit/Debit Card institute. If such authorization is not obtained the order will fail and not progress further. The customer will see a message to contact their bank. Only once the payment has been authorised will the sales order be dispatched from the Vodacom warehouse for delivery to the customer.

Refunds:

Credit/Debit Card transactions shall only be refunded back to the account used for the original purchase. All refunds may take up to 21 working days to process.

Collections

Collections shall take place between Monday - Sundays.  *Times are subject to change depending on the trading hours of Vodacom World Mall.

As part of the purchase process, you will be required to supply your vehicle registration number for collection purposes. You must ensure that the vehicle you use to collect your purchased products is the same as the vehicle registration you provided to us.

It is your responsibility to ensure that an accurate registration number is supplied. 

Record of Online Sale Order

A record of each sales order and any related transaction between the customer and Vodacom shall be maintained on the Online Website.The customer shall only be able to view and print such record during the initial 12 (Twelve) month period. It shall be the responsibility of the customer to retain the record of the relevant sale or related transaction thereafter.

Disclosure of Information

Vodacom shall to the extent permitted by law, receive or disclose the Customer's personal information, documents, detailed call records and / or any other information for or to - Any law enforcement agencies that require the information for the preventing or investigation of criminal activities. Any of Vodacom's shareholders, related entities, suppliers, agents or professional advisors for reporting, accounting, product supply, marketing and/or auditing purposes. Notwithstanding anything to the contrary herein contained, Vodacom shall be entitled to utilise the Customer's call records for tracing purposes as required by it in terms of law.

Disclaimer

Whilst every effort has been made by Vodacom and its suppliers of information, to ensure the proper performance of this website, the accuracy of the information/images and the reliability of the binary data on this website, Vodacom, its affiliated companies, suppliers, or any of their employees, do not guarantee the availability of the Website, content and information offered on the Website or the accuracy of the information and/or images on this Website. Vodacom makes no representations or warranties, whether express or implied, and assume no liability or responsibility for the proper performance of this Website and/or the services and/or the information and/or images contained on the Website, are thus used at the customer's own risk. In particular Vodacom makes no warranty that the Website will meet the customer's requirements, be uninterrupted, complete, timely, secure or error free.

No warranties:

The Website is supplied on an "as is" basis and has not been compiled or supplied to meet the customer's individual requirements. It is the customer's sole responsibility to satisfy the customer's self prior to accepting these T's & C's that the service available from and through this Website will meet the customer's individual requirements and be compatible with the customer's hardware and/or software. The Website may contain hyper-links to third party sites. Vodacom is not responsible for the content of, or the services offered by those sites. The hyper-link(s) are provided solely for the customer convenience and should not be construed as an express or implied endorsement by us of the site(s) or the products or services provided therein. The customers access those sites and use their products and services solely at the customer's own risk.

Governing Law and Jurisdiction

This Website is hosted, controlled and operated from the Republic of South Africa and therefore governed by South African law and, subject to the 'Disputes' clause of these T's & C's, the customer submit to the jurisdiction of the South African courts.

Privacy

Vodacom shall take all reasonable steps to protect the customer's personal information. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). Vodacom may electronically collect, store and use the following of the customer's personal information:* name and surname;* birth date;* gender;* country of residence;* closest city;* non-personal browsing habits and click patterns;* e-mail address;* IP address; and* ID number / passport number. Vodacom collects; stores and uses the abovementioned information for the following purposes: * to greet the customer when the customer access the Website;* subject to the customer consent, to inform the customer of facts relating to the customer* access and use of the Website;* subject to the customer consent, to inform the customer about competitions and special offers from Vodacom and/or its partners / affiliates;* to compile non-personal statistical information about browsing habits, click-patterns and access to the Website;* to verify the customer identity when transacting with Vodacom and/or Marketplace Sellers; and* to ensure that the goods are received by the addressee.* The customer may elect not to receive any communications from Vodacom and/or its partners / affiliates. Vodacom may collect, maintain, save, compile and share any information collected from the customer, subject to the following provisions: Vodacom shall not disclose the customer's personal information unless -the customer consent thereto; or through due legal process. Vodacom may compile, use and share any information that does not relate to any specific individual; and Vodacom owns and retains all rights to non-personal statistical information collected and compiled by Vodacom.

Data Protection

Vodacom shall not pass on customer information to any third parties for Marketing purposes, only Vodacom and its affiliated vendors shall contact the customer to promote its products and services.

Security

Any person that delivers or attempts to deliver any damaging code to this Website or attempts to gain unauthorised access to any page on this Website shall be prosecuted and civil damages shall be claimed in the event that Vodacom suffers any damage or loss. The customer agrees and warrants that the customer log-in name and password shall: * be used for the customer personal use only; and* not be disclosed to any third party. The customer allows Vodacom to take all reasonable steps to ensure the integrity and security of the Website and back-office applications. All credit card transactions are Secure Socket Layers encrypted Vodacom's registration documents and the Website's registered domain name are checked and verified.

Changes to Agreement

Vodacom may, in its sole discretion, change these T's & C's or any part thereof at any time with or without notice. It is the customer responsibility to visit the Website to see whether the T's & C's have been amended and ensure that the customer is satisfied with the amendments. Should the customer not be satisfied with the amendments, the customer must refrain from placing any further orders on, or from using in any way, the Website.

Term and Termination

These T's & C's shall commence from the date on which they are published on the Website and continue indefinitely, as amended by Vodacom from time to time, for so long as the Website exists and is operational, Vodacom being entitled to amend or  terminate these T's & C's and/or shut down the Website at any time.

Copyright

Any and all copyright subsisting in the Website, including these T's & C's, vests in Vodacom and all rights not expressly granted are reserved.Vodacom cannot screen or edit all the content available from the Website and does not accept any liability for illegal, defamatory or obscene content. The customer's are encouraged to inform Vodacom of any content that may be offensive or illegal.

Intellectual Property Rights

All the content, trademarks and data on this Website, including but not limited to, software, databases, text, graphics, icons, hyperlinks, private information, designs and agreements, are the property of or licensed to Vodacom and as such are protected from infringement by local and international legislation and treaties.

Electronic Communications

When the customer visit the Website or send e-mails to Vodacom, the customer consent to receiving communications from Vodacom electronically and agree that all agreements, notices, disclosures and other communications sent by Vodacom satisfy any legal requirements, including but not limited to the requirement that such communications should be "in writing"

Hyperlinks

Hyperlinks provided on this Website to non-Vodacom sites are provided as is and Vodacom does not necessarily agree with, edit or sponsor the content on such web pages.

Framing

No person, business or web site may frame this site or any of the pages on this Website in any way whatsoever.

Page Description
These terms and conditions govern all purchases from the Vodacom Online Shop.
Page Title
Vodacom World Drive-Thru Online
Keywords
Vodacom World Drive
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Page Category
Terms and Conditions
Page URL
/vodacom/terms/vodacom-world-drive-thru-online

1GB VodaPay Promotion Terms and Conditions

CBU

1GB for R1, R5 or R13

Terms and Conditions

  1. The Vodacom Daily Deals can be found under Daily Deals in the Vodacom menu on the VodaPay app.
  2. Daily Deals will be limited to one per cell phone number per day.
  3. The 1GB bundle for the day may be sold at R1, R5 or R13 depending on stock levels and what has already been purchased in the week.
  4. This will be applicable to new VodaPay customers only for their first month provided that you are also an active Vodacom subscriber for a considerable period of time.
  5. Ad hoc R1 deals may occur for all customers as a promotion from time to time.
  6. Customers will need to keep checking what you qualify for on the day.
  7. Daily Deals are based on a first come first buy bases while stocks last.
  8. These bundles can be bought by credit card or using VodaPay wallet.
  9. Daily Deals will be applicable to Vodacom Prepaid, Hybrid and Post Paid customers.
  10. Price and validity can be seen on offer before purchase.
  11. Customers will receive an SMS confirming the allocation.
  12. All unused bundles will expire on the date specified on the offer and confirmation SMS.
  13. Data Transfer is not available in Daily Deals.
  14. Data Rollover does not apply to Daily Deals.
  15. It is possible to purchase other additional once-off bundles when your Daily Deal bundle is active.
  16. Bundles with the shortest validity will be consumed first, with the exception of URL bundles which will be consumed on the specific URL stated upon purchase e.g. a YouTube bundle.
  17. Data limit lock rules apply.
  18. When a customer migrates from Prepaid/Hybrid to Post-paid the customer may forfeit the bundle.
  19. Vodacom reserves the right to suspend the Service in the event of suspected abuse or fraudulent usage, outside of what is considered reasonable for private, non-commercial use.
  20. Vodacom reserves the right to limit the number of bundles or the Service in regions or areas where there is limited network capacity (high congestion) in order to maintain consistent quality of service. 
  21. Vodacom reserves the right to alter or terminate the Service in order to prevent a catastrophic impact on the network. 
  22. While Vodacom will use its reasonable endeavours to provide the Service, it does not commit to uninterrupted supply of the Service, due to potential capacity limitations on the network. 
  23. Vodacom reserves the right to suspend, cancel or convert the Service with reasonable notice. 
  24. Vodacom reserves the right to change and/or expand on these terms and conditions and will provide reasonable notice of any material changes prior to such change as and when the circumstances permit. 
Page Title
1GB VodaPay Promotion
Keywords
1GB VodaPay Promotion
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/competition/1gb-vodapay

Mum and Baby Terms and Conditions

CBU

Mum and Baby Terms and Conditions

The terms of this agreement ("Terms and Conditions") govern the relationship between you and Vodacom and its affiliates (hereinafter "Vodacom" or "Us" or "We") regarding your use of the Mum & Baby service and related features (the "Service"). Use of the Service is also governed by Vodacom's Privacy Policy, which is incorporated herein by reference.

Mum & Baby service is a South African stage-based maternal and health support service under the Vodacom Siyakha Program. The Service offers customers health related and stage based information for you and your family, for educational purposes only that come in a broad range of Tools, Tutorials and Health Topics. The Mum & Baby Service is available to Vodacom and Non-Vodacom subscribers. There are no data charges for all Vodacom customers who access the Mum & Baby Service and/or platform (the Service is zero-rated). For all non-Vodacom subscribers' data will be charged at their pre-existing data plans with their network operator(s). There are 2 types of the Mum & Baby service. Customers who register for the free Mum & Baby service will have the option to register for the Mum & Baby Premium service at a subscription cost. However, customers on the Siyakha Tariff Plan will have access to both the Free and Premium Mum & Baby service at no cost. The Mum & Baby Premium Service is not available to non- Vodacom subscribers.

Vodacom customers not on a Siyakha Tariff Plan but registered on the Mum & Baby service, will be able to access the Mum & Baby Premium service at a subscription cost as stipulated in clause 4(c). Vodacom customers that sign up for the monthly Mum and Baby Premium service via VodaPay will get the first 3 months free if registering for the Mum and Baby service for the first time.

  1. Your Acceptance of these Terms and Conditions

    Please read these Terms and Conditions and the Privacy Policy carefully before using the Service or submitting information through the Service. By using the Service or submitting information through the Service, you are agreeing to these Terms and Conditions. If you do not agree, please do not use this Service or submit any information through the Service.  We reserve the right, at any time, to modify and update these Terms and Conditions from time to time by posting such updated Terms and Conditions on USSD, Mobi and Vodacom.co.za.  Any such updates shall apply to you and your use of the Service and by continuing to use the Service, you shall be deemed to have accepted such changes.

  2. Registration to Use the Service

    1. All Vodacom subscribers can register to use the Service.

    2. We are committed to protecting the privacy of children. You should be aware that this Service is not intended or designed for persons under the age of 18 years. We do not collect personally identifiable information from any person we actually know is under the age of 18.

    3. This Service is available to all Vodacom subscribers (subject to clause (a) and (b) above) via USSD for prepaid customers and Mobi for all Vodacom subscribers.

    4. To be a user of the Service you will be required to register and doing so accordingly binds you to these Terms and Conditions.  On registration, you will be asked to submit the following information to us:

      1. Name

      2. Age group

      3. Province where you are located

      4. Preferred language

    5. We are committed to ensuring responsible practices in the collection, use and disclosure of your personal information in accordance with applicable law. If you do not agree with our Privacy Policy and these terms and conditions (specifically clauses 8 Privacy and Data Protection of these Terms and Conditions), please do not provide us with any personal information, and please do not register to use the Service.

    6. By registering, you agree to the following:

      1. Only one registration is permitted per mobile number. Only Vodacom subscribers may register.

      2. You give us consent to provide you with various notifications and messages about / based on your subscription to the Service.  These notifications will be delivered to you in the form of text messages sent to your mobile device using the MSISDN identifying you as a user of the Service.

  3. Medicine Check, Due Date Calculator, Medicine Reminder & Immunisation Tool Disclaimer

    1. The information provided in the Tools listed above has been specifically compiled for purposes of providing non-diagnostic or professional health information about medication or related matters. Neither Vodacom nor its service provider(s), from whom Vodacom obtained the data comprising the information, have performed any independent analysis or investigation to determine the correctness or accuracy of the data, and do not warrant that data is correct or accurate.

    2. By making this information available, neither Vodacom nor its service provider(s) are endorsing or advocating the use of any medication described, nor are we responsible for misuse of a medication due to, or other consequence of, any typographical error or other inaccuracy. Additional information on any medication may be obtained from the manufacturer.

    3. It is strongly recommended that you independently verify any interpretation of this information. Where you use this information, you shall be fully responsible for your interpretation of the information and shall rely on your own professional judgement [independent medical advice you may obtain] in using this information. It is also strongly recommended that you independently verify the information to ensure it is appropriate for your purposes.

    4. This information is provided on an "as is" basis. Neither Vodacom nor its service provider(s) make any representations, conditions, warranties or guarantees, whether express or implied, that this information is accurate, complete, up-to-date or fit for any particular purposes. Any statements made to the contrary are void.

    5. Your reliance upon information obtained by you by accessing our products and services is solely at your own risk. Neither Vodacom nor its service provider(s) assume any liability or responsibility for damage or injury to you, other persons, or property airing from any use of the information.

    6. It is important to note that the all Mum & Baby services will not work whilst you are roaming outside of South Africa.

  4. Mum & Baby Premium Services

    1. Registered users are given exclusive access to premium services listed in clauses (d) to (f). Most of these involve the pushing of content to your phone via SMS on a once off or subscription basis. Others also involve the unlocking of additional content on the mobi-site.

    2. All Mum & Baby Premium service subscribers will still receive the usual Free SMS' in addition to their subscription content. Users are afforded the option to unsubscribe from the Mum & Baby Premium service at any time and the cancellation/un-subscription can be effected by accessing the Mobi-site on http://live.vodacom.co.za/vlive/en/mum and on USSD by dialing *117*6862#

    3. Mum & Baby Premium service carries a subscription charge. Depending on the service chosen, users are billed daily, weekly or monthly, whether to subscribe and use Mum & Baby Premium service is voluntary and occurs via the Service menu on USSD, on the Homepage of the mobi-site and/or VodaPay. This subscription charge is subject to change at Vodacom's discretion.  Any changes to the subscription fee will be communicated to subscribed users with reasonable notice and you will be afforded an option to unsubscribe from the Mum & Baby

      1. Users will always be advised of the subscription fees payable for Mum & Baby Premium service and such users must first accept the subscription fee prior to subscribing.

      2. Users can only subscribe to one Health Topic at a time when subscribing whether on USSD or Mobi and would have to either wait for their existing subscription to a topic/ category to 'expire' or unsubscribe from their current topic before they can subscribe to other topics and/or categories Please note that this clause only refers to the Health Topics offered on both USSD and Mobi, users are at Liberty to enjoy all other Premium offerings on Mum & Baby within the same Subscription.

      3. You may unsubscribe to Mum & Baby Premium Service at any time, while still remaining registered for the Mum & Baby Free Service.

      4. You acknowledge that the Mum & Baby Premium Service messaging relating to your chosen Health topic / category (Health SMS, Health Education Tutorial) are delivered on weekdays, Monday - Friday, between 08h00-17h00. Should you not be in agreement with these conditions regarding the Mum & Baby Premium service messaging, you are advised to unsubscribe from the alerts at any time through the Service menu on USSD or on the mobi-site as stated on clause (b) above.

    4. The 'Am I Sick' tool is NOT to be used as a Self-Diagnostic tool. It is intended to guide a user on possible conditions that they may have, based on the symptoms they may have entered on the tool. Users are advised to consult their nearest Health Practitioner for a diagnostic as the guide does not provide any diagnostic and cannot be taken to provide accurate information. Vodacom will not be held liable for any health complications, death or any underlying chronic illnesses that may be diagnosed by your Health Practitioner. Please also refer to our disclaimer in clause 5 below.

    5. The Medicine Reminder is to be used as advised on the portal. The Medicine Reminder tool only allows you to enter the time of the first dose. All other times are worked out by an algorithm in the tool. It is your responsibility to ensure that you take your medication as per the instructional provided by your medical doctor if different from what is suggested in the Medicine Reminder tool. Please note that by subscribing to receive reminders from this service you are agreeing to receive messages between 06h00 - 21h00, with the option of extending the times to 06h00 - 02h00 the next day. Vodacom will not be held liable for any missed or over doses that may lead to any health complications and death. Vodacom cannot be held liable for the incorrectness and/or loss of any Information provided or undelivered reminders or the delay in delivery thereof. Including the non-availability of the service or access, for any reason whatsoever.

    6. The Health Centre is a directory tool that assists you in locating health services, of your choice, around your area or near you. In order to be able to use this service you must activate your GPS (Global Positioning System) by switching on your location services on your mobile device. The information on this tool should only be used as a guide and users should call their nearest Emergency Services as soon as possible when need be. Vodacom cannot be held liable for the incorrectness and/or unavailability of the information required. Vodacom will not be held liable for any health complications and death of any nature.

    7. It is important to note that the all Mum & Baby services will not work whilst you are roaming outside of South Africa.

  5. General

    1. We grant you permission to use the Service, in accordance with these Terms and Conditions, provided that: (i) your use of the Service is only for your personal, non-commercial purposes; (ii) you do not copy or distribute any part of the Service in any medium without our prior written authorization; (iii) you do not alter or modify any part of the Service other than as may occur during your proper use of the Service for their intended purpose; and (iv) you comply with these Terms and Conditions.

    2. We reserve the right, in our sole discretion, to restrict, suspend or terminate your access to all or any part of the Service at any time for any reason on prior notice to you and without any liability to you for doing so. We may change, suspend or discontinue all or any aspect of the Service at any time, including the availability of any specific features or content.

    3. We do not permit copyright infringing activities or the infringement of intellectual property or other proprietary rights (including privacy and publicity rights) in connection with the Service, and we will remove all content if properly notified that such materials infringe on a party's intellectual property right.

    4. We hereby grant you a personal, non-exclusive, non-transferable, limited license to access the Service for your own non-commercial, information or educational purposes. You may not: (i) modify, disassemble, edit, decompile, reverse engineer or copy the Service; (ii) rent, lease, loan, resell, sublicense, distribute or otherwise transfer the Service to any third party ; (iii) remove, circumvent, disable, damage or otherwise interfere with security-related features of the Service, features that prevent or restrict use or copying of any content accessible through the Service, or features that enforce limitations on use of the Service; or (iv) delete the copyright and other proprietary rights notices on the Service.

    5. You acknowledge that from time to time, the Service's availability may be limited due to maintenance, upgrade or other technical reasons as relevant.

    6. We do not warrant that the Service will be compatible with your mobile device. We reserve the right to stop offering and/or supporting the Service or a particular part of the Service at any time, at which point your license to use the Service or a part thereof will be automatically terminated. In such event, we shall not be required to provide refunds, benefits or other compensation to users in connection with such discontinued Services, or any discontinued parts thereof.

    7. To the extent allowed by law, the Service is provided on an "as is" and "as available" basis for your use, without warranties of any kind, express or implied. Whilst every effort has been made by Vodacom and its service providers, to ensure the proper performance of the Service, the accuracy of the information/images and the reliability of the binary data on the Service, Vodacom, its affiliated companies, suppliers, or any of their employees, do not, to the full extent permitted by law, guarantee the availability or accuracy of the Services, content and/or information offered on the Service. We do not warrant that you will be able to access or use the Service at the times or locations of your choosing; that the Service will be uninterrupted or error-free; or that defects will be corrected. We thus make no representations or warranties, whether express or implied, and assume no liability or responsibility for the proper performance of the Service and the Service is thus used at your own risk.

    8. You acknowledge that we may appoint third party companies and individuals to facilitate the Service (e.g. maintenance, analysis, audit, marketing and development). These third parties have limited access to your information only to perform these tasks on our behalf and are obligated to us not to disclose or use it for other purposes.

      1. You acknowledge that certain existing or future aspects of the Service, including notifications and rewards may be provided for free to you though both the charges and/or the exclusivity thereof is subject to change at any time at Vodacom's discretion.  Any change in this respect will be communicated to you via applicable means to inform you of any applicable change.

    9. The Service includes the provision of both factual information and editorial content for educational purpose only.  Vodacom's appointed 3rd party maintains and owns the relevant licenses and rights to display and provide such content via the Service.  Neither Vodacom nor the 3rd party appointed to provide this content may be held liable for any harm or consequences arising as a result of any unintended inaccuracies or discrepancies in the content.

  6. General Disclaimer

    1. THE CONTENT AVAILABLE VIA THE SERVICE IS PROVIDED WITH THE UNDERSTANDING THAT NEITHER VODACOM NOR ITS SERVICE PROVIDERS ARE ENGAGED IN RENDERING MEDICAL, COUNSELING, LEGAL, OR OTHER PROFESSIONAL SERVICES OR ADVICE.

    2. SUCH CONTENT IS INTENDED SOLELY AS A GENERAL EDUCATIONAL AID. IT IS NOT INTENDED AS MEDICAL OR HEALTHCARE ADVICE, OR TO BE USED FOR MEDICAL DIAGNOSIS OR TREATMENT, FOR ANY INDIVIDUAL PROBLEM. IT IS ALSO NOT INTENDED AS A SUBSTITUTE FOR PROFESSIONAL ADVICE AND SERVICES FROM A QUALIFIED HEALTHCARE PROVIDER FAMILIAR WITH YOUR UNIQUE FACTS. ALWAYS SEEK THE ADVICE OF YOUR PHYSICIAN OR OTHER QUALIFIED HEALTHCARE PROVIDER REGARDING ANY MEDICAL CONDITION AND BEFORE STARTING ANY NEW TREATMENT.

    3. PLEASE CONTACT YOUR MEDICAL PRACTITIONER OR CLINIC FOR MEDICAL ASSISTANCE. IN THE EVENT OF AN EMERGENCY YOU CAN ALSO CONTACT THE NATIONAL EMERGENCY LINE ON 082112.

  7. Ownership

    1. All rights, title and interest in and to the Service including, but not limited to,  titles, computer code, themes, objects, stories, dialogue, concepts, artwork, animations, sounds, musical compositions, audio-visual effects, methods of operation, moral rights, documentation are owned by us and our service providers.  We reserve all rights, including, but not limited to, all intellectual property rights or other proprietary rights, in connection with the Service.

    2. We own, have licensed, or otherwise have rights to use, or provide all of the content that appears in the Service.

    3. You acknowledge that we own or have been granted licenses for the intellectual property rights in and to all content contained in the Service, and that the unauthorised use thereof is expressly prohibited. The word or mark "Mum & Baby", however represented, including stylised representation, all associated logos and symbols and combinations of any of the foregoing with another word or mark, used on the Service, are our trademarks or that of our service providers.

  8. Limitation of Liability

    1. You agree that your use of the Service shall be at your sole risk. To the fullest extent permitted by law, we and our officers, directors, employees, and agents disclaim all warranties, express or implied, in connection with the services and your use thereof. We make no warranties or representations about the accuracy or completeness of the Services' content or the content of  and assume no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage of any nature whatsoever resulting from your access to and use of the services; (iii) any unauthorized access to or use of our servers; (iv) any interruption or cessation of transmission to or from the Service; (v) any bugs, viruses, Trojan horses or the like which may be transmitted to or through the services by any third party; or (vi) any errors or omissions in any content or for any loss or damage of any kind incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available via the services. We do not warrant, endorse, guarantee, or assume responsibility for any information provided as part of the Service by a third party.

    2. To the extent permitted by applicable law, in no event shall we or our subsidiaries and affiliates, and their respective officers, directors, owners, agents, employees, representatives and licensors be liable for any special, incidental, indirect, consequential, punitive or exemplary losses or damages whatsoever or for loss of profits (including, without limitation, damages for loss of revenue, loss of data, failure to realize expected savings, interruption of activities, or any other pecuniary or economic loss) and whether arising from breach of contract, damages (including negligence), strict liability or otherwise, arising out of the use of or inability to use the Services or its content.

    3. Save to the extent permitted by law, you agree to indemnify, defend and hold harmless Vodacom and its partners, subsidiaries and affiliates  from and against any and all claims, demands, actions, liability, losses, costs and expenses (including legal fees and expenses) arising from or related to: (i) any use or alleged use of the Service by any other person, whether or not authorized by you; (ii) your breach of these Terms and Conditions, including any breach of your representations and warranties herein; and (iii) your violation of any law or (iv) your use of or inability to use the Service, the contents made available on the Service. 

  9. Rewards

    1. From time to time we may randomly offer Rewards on the platform and these rewards will only be available to all Mum&Baby Subscribers unless otherwise specified.

    2. Please read the disclaimers on all rewards offered in the Rewards page the Mum & Baby service carefully as Vodacom will not be held liable for any loss or damage relating to the use and/or redemption of the vouchers awarded to users.

    3. Rewards are available for the duration that is stipulated on the Rewards page and the relevant terms and conditions therein shall apply.

  10. Privacy and Data Protection

    1. This clause explains how we collect, use, share and protect your personal information. This clause should be read with the Vodacom's Privacy Policy. If we update this clause and our privacy policy, we will post any changes on our website.

    Collecting your personal information

    1. We can get your personal information when you use this Service. In the case of the use of the Service your personal information is collected for the purpose of being used and processed in:

      1. personalising the Service to your respective preferences;

      2. for the serving of appropriate, tailored advertising to you via the Service;

      3. for the purpose of tracking the Service's performance;

      4. troubleshooting, data analysis, testing, research and service improvement and/or to identify any technical issues that may occur from time to time;

      5. for use in devising additional enhancements or improvements to the Service; and 

      6. statistical tracking, redundancy and audit purposes.

    2. The above data will not be shared with other users of the Service. However, Vodacom further may collect your information in terms of clause 9 (h) and (i) below.

    3. We may also collect information about you from other organisations, if this is appropriate. These include fraud-prevention agencies, business directories and credit reference agencies. We may also collect information about you from other companies, our business, or joint venture partners.

    Understanding what you want

    1. We might also use cookies (small text files stored in your browser) and other techniques such as web beacons (small, clear picture files used to follow your movements on our website). These collect information that tells us how you use our websites, web-related products and services.

    2. This, in turn, helps us make our website relevant to your interests and needs. We may use a persistent cookie (a cookie that stays linked to your browser) to record your details so we can recognise you if you visit our website again. See the next section for more details.

    3. You can choose to refuse cookies, or set your browser to let you know each time a website tries to set a cookie.

    The personal information we collect

    1. The information we collect about you depends on the Vodacom and Vodafone products and services you use and subscribe to. It may include (but is not limited to) the following:

      1. your name, age group home language;

      2. your preferences for particular products, services or lifestyle activities when you tell us what they are - or when we assume what they are, depending on how you use our products and services;

      3. your contact with us - such as a note or recording of a call you make to one of our contact centres, an email or letter you send to us or other records of any contact you have with us;

      4. your account information - such as phone number,  handset type, handset model,, whether you are a post or prepaid customer, dates of payment owed and received, Top-up information, the subscription services you use or any other information related to your account.

    2. We will also get information on how you use our products and services, such as:

      1. Where applicable, the phone numbers that you call or send messages to (or the phone numbers that you receive these calls and messages from);

      2. the date, time and length of the calls and messages you send or receive through our network, and your approximate location at the time these communications take place;

      3.  the level of service you receive - for example, network faults and other network events which may affect our network services;

      4. your website browsing information (which includes information about the websites you visit, and about how you use our website or other Vodafone Group websites on your mobile or a PC;

      5. the date, time and length of your internet browsing, and your approximate location at the time of browsing;

      6.  your brand preference, preferred video categories, related preferences (e.g. team choice); and type of services you typically access.

      Using your personal information

      1. We may use and analyse your information to:

        1. process the goods and services you have bought from us, and keep you updated with your order progress;

        2. keep you informed generally about new products and services (unless you choose not to receive our marketing messages);

        3. provide the relevant service or product to you. This includes other services not included in this terms and conditions, and services that use information about where you are when using your mobile equipment (location information) and to contact you with messages about changes to the service or product;

        4. contact you with offers or promotions based on how you use our products and services. These include your calling and messaging activities, location information and browsing information (unless you choose not to receive these messages - see below on 'How to opt-out';

        5. send you targeted and relevant messages, based on your behaviour, permission and preferences. From time to time, we will send you a range of different messages, from Vodacom as well as brands, to keep you informed or simply for you to tell us what you are into. These are not just offers and promotions but messages from your favourite brands including new products, discounts, limited offers, gifts and more. It works by using information about you to send you targeted messages relevant to you;

        6. bill you for using any additional products or services, or to take the appropriate amount of credit from you;

        7. respond to any questions or concerns you may have about using the Service, our network, products or services;

        8. let you know about other companies' products and services we think may interest you (including offers and discounts we've specially negotiated for our customers);

        9. protect our network and manage the volume of calls, texts and other use of our network. For example, we identify peak periods of use so we can try and ensure the network can handle the volume at those times

        10. understand how you use this Service, our network, products and services. That way, we can develop more interesting and relevant products and services, as well as personalising the products and services we offer you;

        11. carry out research and statistical analysis including to monitor how customers use this Service, our network, products and services on an anonymous or personal basis;

        12. prevent and detect fraud or other crimes, recover debts or trace those who owe us money;

        13. provide aggregated reports to third parties (such reports do not contain any information which may identify you as an individual).

      2. The information we use will be your approximate location, based on the nearest mobile cell site. As a result, this will change as you move around with your mobile phone.

      3. We will store your information for as long as we have to by law. If there is no legal requirement, we will only store it for as long as we need it.

      Sharing your personal information

      1. We may share information about you with:

        1. companies in the Vodacom and Vodafone Group (Vodafone Group Plc and any company or other organisations in which Vodacom owns more than 15% of the share capital);

        2. Mondia Media (Pty) Ltd, partners or agents involved in delivering the Services;

        3. companies who are engaged to perform the Service for, on behalf of Vodacom (Pty) Ltd including Mondia Media (Pty) Ltd;

        4. where applicable, credit reference, fraud prevention or business scoring agencies, or other credit scoring agencies;

        5. where applicable, debt collection agencies or other debt recovery organisations;

        6. law enforcement agencies, regulatory organisations, courts or other public authorities if we have to, or are authorised to by law;

        7. emergency services (if you make an emergency call), including your approximate location.

      2. We will release information if it's reasonable for the purpose of protecting us against fraud, defending our rights or property, or to protect the interests of our customers.

      3. If we are reorganised or sold to another organisation, we may transfer any personal information we hold about you to that organisation.

      4. We will transfer your information to Mondia Media our service provider. Mondia Media servers are based outside South Africa in Germany where adequate data protection laws exist to protect the privacy and security of your information. We have also signed a contract with Mondia Media with data protection provisions to ensure the security and protection of the privacy of your information.

      5. At your option, we may also share your information with partner organisations we've chosen carefully, so they can contact you about their products and services.

      Keeping your personal information secure

      1. We have specialised security teams who constantly review and improve our measures to protect your personal information from unauthorised access, accidental loss, disclosure or destruction.

      2. If we have a contract with another organisation to provide us with services or a service on our behalf to process your personal information, we will make sure they have appropriate security measures and only process your information in the way we've authorised them to. These organisations will not be entitled to use your personal information for their own purposes. If necessary, our security teams will check them to make sure they meet the security requirements we have set.

      3. Communications over the internet (such as emails) are not secure unless they have been encrypted. Your communications may go through a number of countries before being delivered - as this is the nature of the internet. We cannot accept responsibility for any unauthorised access or loss of personal information that's beyond our control.

      How to opt-out

      1. If you want to opt out of Mum & Baby notifications, alerts or messages, you may do so via the relevant prompts through the short code *117*6862# or by visiting www.vodacom.mobi/mumandbaby You can choose to opt out of partner communications by sending an SMS with STOP to 30881.

Page Title
Mum and Baby Terms and Conditions
Keywords
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Terms and Conditions
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