Specific Needs

CBU

ICT ACCESSIBILITY

Specific Needs

Connecting and expanding your world

We're committed to providing easy access to a range of offers and services suitable for persons with various disabilities. Together with organisations for disabled persons we place special focus on meeting the needs of senior citizens, persons with visual impairments, and persons who experience communication barriers (Deaf/deaf, hard of hearing, hearing impaired, deafblind, and those with speech impairments). By meeting these specific needs, we enable you to stay connected, live a better life today and build a better tomorrow.

Explanations of disabilities and senior citizens

Senior citizens

Senior citizens

Refers to persons over the age of sixty years.

Persons with visual impairments

Persons with visual impairments

Refers to those who are blind, partially sighted or have low vision.

Persons with communication barriers

Persons with communication barriers

Refers to those who are Deaf/deaf, hard of hearing, hearing impaired, deafblind, and speech impaired.

Senior Citizens

Senior Citizens

Discover an easy-to-use phone with the features that work best for you.
Register as a senior citizen to get communication about special offers.

Find out more
Persons with visual impairments

Persons with visual impairments

Register your disability to get communication about special offers.
Discover devices with the accessibility features.
Get the most out of your phone by learning how to activate VoiceOver & TalkBack.
Get services tailor-made for persons with visual impairments.

Find out more
Persons with communication barriers

Persons with communication barriers

Discover an easy-to-use phone with the features that work best for you.
Register as a senior citizen to get communication about special offers.

Find out more
priority
SPECIFIC NEEDS
Priority

As a person with a disability, your device will be prioritised when you book it in for repairs (depending on the nature thereof). During the book-in process, remember to inform the consultant that you're a person with a disability so that they can prioritise your repair.

disocunt
SPECIFIC NEEDS
Special contract smart phone deals

Customers with various disabilities may apply for the special deals for persons with disabilities. Your disability must have been diagnosed by a registered Medical Specialist or heath professional.

in-store
SPECIFIC NEEDS
How to get the deals

Available at Vodacom shops - ask in-store about the deals.
For more information send an e-mail to [email protected] 

Lady helping elder women on her phone

Vodacom Accessibility Conference

Vodacom’s Accessibility Conference was the first of its kind to be hosted by a mobile network operator in Africa. Themed “Promoting the digital inclusion of persons with disabilities in Africa; leaving no one behind”, the conference was hosted to raise awareness of advancing the inclusion of consumers and employees with disabilities to enhance their participation in society.

Read the summary report

Register your disability (Voluntary)

Stay in the know

Stay in the know

Find out about as they become available.

How to register your disability (voluntary)

How to register your disability (voluntary)

The VodaPay app
Select - My Account and Register or edit disabilities


Vodacom WhatsApp (082 009 8624):
Say 'Hi' to start the chat
Select Main Menu, Specific Needs, Disability Menu and
Register your disability

Benefits of registration

Benefits of registration

Receive queue priority in stores
Receive priority for phone repairs
Access special contract (the general application process apply)
Benefit from ad-hoc data campaigns
Access dedicated customer services
Access specialised services

The Specific Needs Contact Centre

Read our FAQs

The Specific Needs Contact Centre provides real-time customer support to persons with various disabilities.

Who may use the Specific Needs Contact Centre?
The service is available to customers who have various disabilities such as persons with physical disabilities, DeafBlind, learning disabilities, speech impaired, Deaf, visual and hearing impairments.

Contact details
Vodacom customer service and support for consumers with disabilities is available over the phone, via email, SMS, video call or live chat.
Call:082 12580 from any phone - select the 'Speak to a Consultant' option
SMS:12580
Email: [email protected]
Live Chat: (only for registered Deaf, hearing and speech impaired consumers)
Vodacom's WhatsApp:save 082 009 8624 in your Contacts - select 'Specific Needs and Disability' - select 'National Relay (NRS)' - select 'Message Chat Relay' - select 'Go to live chat' and follow the prompts
The Vodapay App:select 'Support' - select 'Tobi' - select 'Specific Needs and Disability' - select 'National Relay (NRS)' - select 'Message Chat Relay' - select 'Go to Live Chat' - follow the prompts
Website: Go to 'Persons with Communication Barriers Page':
- select 'Chat To Tobi' at the top of the page - enter your Vodacom cellphone number - select 'Specific Needs disability' - select 'Message Chat Relay' - select 'Go to Live Chat' - follow the prompts

A video call option is available for registered Deaf persons who use South African Sign Language (SASL) on these channels:
WhatsApp: Save 082 009 8624 in your Contacts - select 'Specific Needs' - select 'National Relay (NRS)' - select 'Video Relay' - select 'Ready for video call' - follow the prompts
The VodaPay App: select 'Support' - select 'Tobi' - select 'Specific Needs and Disability' - select 'National Relay NRS' - select 'Video Relay' - select 'Ready for video call' - follow the prompts
Website: Go to 'Persons with Communication Barriers Page':
- select 'Chat To Tobi' at the top of the page- enter your Vodacom cellphone number - select 'Specific Needs and Disability' - select 'National Relay (NRS)' - select 'Video Relay' - select 'Ready for video call' - follow the prompts

Terms and conditions apply


Product information

Email our Contact Centre [email protected] should you require product and billing information in alternative formats such as Braille, large print, electronic or audio format.

Feedback

Please send any suggestions on how to improve our products and services to [email protected]

consultant

Need some help?

Page Category
Services
Page Description
Our ITC Accessibility services connect and expand the horizons of senior citizens, individuals with visual impairments, and those facing communication barriers.
Page Title
Specific Needs
Keywords
specific needs
Weight
0
Page Category
Services
Page URL
/vodacom/shopping/v/specific-needs

Accessory Spend Terms and Conditions

CBU

Accessory Spend

Accessory Spend enables a customer to add an Accessory Spend to a specific value determined by Vodacom. The Spend is available to new and upgrade contracts. The Spend must be utilized in store at the time of upgrade or taking up a new contract and will only be applicable to specific deals.

*Note: R200.00 is used as an example throughout this document. The value is changeable to each requirement.

  1. The Accessory Spend is redeemable in store at the time of upgrade or taking up a new contract.

  2.  Accessory Spend can only be used to purchase Accessories found in store at time of redemption.

  3. It is the Franchisee's responsibility to ensure the Accessory Spend is redeemed against Accessories only.

  4. It is the Franchisee's responsibility to ensure the Accessory Spend is issued to a customer for the selected deals only.

  5. Accessory Spend cannot be redeemed as cash.

  6. Accessory Spend is not transferrable.

  7. Accessory Spend cannot be used in conjunction with other offers, promotions and vouchers.

  8. Customer can redeem one spend per deal.

  9. Customer cannot request an extension on the Accessory Spend.

  10. Customer cannot take up accessories that are not in stock at the time of redemption of the Accessory Spend.

  11. Customer can add as many accessories to the value of the specified Spend amount.

  12. Accessory Spend is valid at the time of upgrade or taking up a new contract.

  13. Should the customer spend more than R200.00 on Accessories with the Accessory Spend, he/she is liable to pay in the difference in store at the time of redeeming the Accessory Spend.

  14. Should the customer spend less than R200.00 on Accessories with the Accessory Spend, he/she acknowledges that there will be no change given. The customer forfeits the remaining balance.

  15. Should the customer spend less than R200 on Accessories with the Accessory Spend, he/she is allowed a R21.00 shortfall only. E.g.: the customer cannot select accessories less than a total amount of R179.00.

  16. There is no end date to the Accessory Spend campaign however each Accessory Spend utilized works in conjunction with a deal which has a specified deal cycle.

  17. Each Accessory Spend is subject to availability of the specified deal.

Page Description
The Accessory Spend is redeemable in store at the time of upgrade or taking up a new contract
Page Title
Accessory Spend Terms and Conditions
Keywords
accessory spend, terms, conditions
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/accessory-spend

Accessory Instalment Terms and Conditions

CBU

Accessory Instalment

Terms and Conditions 

Accessory Instalment New Line, Add on Line, Upgrade and In Life Contracts

  1. Accessory Instalment is an Add On offering whereby the customer has an option to build their own deal by selecting Accessories & CIoT products off the Accessory Instalment pricelist, adding to their main contract and paying it off over the contract term:

    1. The Accessory Instalment is only applicable when taken up with a new contract line, upgrade or added to an existing Vodacom Postpaid contract.

    2. Customer may add as many accessories to their contract based on credit vetting affordability that will be predetermined and/or published.

    3. The Instalment amount for the Accessories & CIoT products will be added to the main contract monthly bill.

  2. Accessories & CIoT products will be added to an Accessory Instalment pricelist on a monthly basis, which will be available per deal cycle. The Accessories & CIoT products selected by Vodacom will be based on the Credit Vetting criteria.

    1. The Accessories & CIoT products selected by Vodacom to be available on the Accessory Instalment will be available to purchase from the Vodacom warehouse only.

    2. Only selected Accessories & CIoT products will be available on the Accessory Instalment pricelist.

  3. New and existing Vodacom postpaid customers can participate in the Accessory Installment offer, which is inclusive of the following customers:

    1. Hybrid / uChoose contracts;

    2. Pre-paid customer converting to contract;

    3. Existing contract customers upgrading;

    4. Existing customer adding a new line; and

    5. New customers taking up a new contract.

  4. Business customers cannot participate on the Accessory Instalment offer at this point in time.

  5. Pre-paid Vodacom customers not converting to contract cannot participate in the Accessory Instalment offer.

    1. Pre-paid customers do not qualify for the Accessory Instalment offer

  6. Vodacom reserves the right to discontinue this service based at their sole discretion without any notice.

  7. Vodacom reserve the right to adjust and amend the Accessory Installment service offering and pricing from time to time/ at their discretion. 

    1. Any adjustments or amendments to services and pricing or additional services will be communicated on 30 days written notice or such other reasonable notice period as the circumstances reasonably require.

  8. In the event the customer wishes to terminate their contract pre maturely, the customer is responsible for the balance due, specified in the cancellation quote.

    1. Should the main contract be cancelled the Accessories and CIoT products taken up will automatically be included and the customer would be liable for the balance due.

    2. Standard premature cancelation terms and conditions apply.

    3. The full contract value will be required to be settled by the customer if a premature cancellation is required.

  9. In the event of a dispute of accessory compatibility against the device, Vodacom will not be held liable for any exchanges and/or returns. Customer is obligated to ensure compatibility.

  10. OBF (out of box failure) process applies, accessories must be returned within seven calendar days from date of purchase on the official invoice (proof of purchase).

    1. Accessories that qualify as OBF will only be swapped out for the same make and model;

    2. Should the device be end of life the next model will be issued; 

    3. Original contents of box for example: battery, straps, etc must be complete and packaging intact, or in good condition.

  11. The current return policy applies, devices returned must be accompanied by the accessories. Refer to OBF (out of box failure) terms and conditions.

  12. Wearables purchased with eSim / Cellular functionality requires a Vodacom Contract Primary number attached to an open line in order for the eSim / cellular service to be activated. eSim functionality is not yet available for Prepaid and Hybrid lines.

  13. Pricing can only be guaranteed if supplied on an official quotation and is subject to change due to stock availability.

  14. Accessory Instalment In-Contract (In Life) is only available to subscribers with an existing Vodacom Post- paid contract and can add an accessory at any point after month 1 in their existing Post-paid contract.

    1. Contract Customers are allowed to add Accessories up to the remaining Accessory Limit available to them.

    2. Accessory Instalment In-Contract amount is calculated based on the remaining months left on the existing Primary Contract term .

    3. All contract extensions and/or renewals will be subject to Vodacom standard terms and conditions of your original device contract/upgrade is still applicable at date of signature.

    4. The new In-Contract Accessory Instalment charges will be in addition to your original device contract and will run for the balance of the original contract term.

    5. Standard accessory instalment terms and conditions apply for accessories already taken out via new lines/upgrades.

    6. Handset instalment is payable for the full contract period of the selected deal.

    7. The In contract Accessory Instalment will be charged to main account the accessory was taken out on and is payable for the remaining duration of the main device contract.

  15. Vodacom standard contract terms and conditions apply. These terms and conditions must be read in conjunction with the Vodacom contract terms and conditions.

  16. Vodacom reserves the right to amend these terms and conditions and where such change is material, Vodacom shall provide prior written notice of such change or amendment.

  17. The Vodacom Privacy Statement applies to the use of this product / service.

Page Description
Accessory Instalment pricelist, adding to their main contract and paying it off over the contract term
Page Title
Accessory Instalment Terms and Conditions
Keywords
accessory instalment, terms, conditions, vodacom
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/accessory-instalment

Vodacom Fibre Mobile Back-up Terms and Conditions

CBU

Vodacom Fibre Mobile Back-up

General

  1. The Vodacom Fibre Mobile Back-up service is an optional  service offering Vodacom  Fibre customers broadband data access via mobile data access technologies during a Vodacom Fibre Broadband service interruption as detailed in the Vodacom Fibre terms and conditions.

  2. The Vodacom Fibre and Vodacom Fibre Mobile Back-up terms and conditions are available at www.vodacom.co.za/fibre.

  3. The detailed Vodacom Fibre Mobile Back-up offering is available at www.vodacom.co.za/fibre.

  4. The  Vodacom  Fibre  Mobile  Back-up  service  is  subject  to  Vodacom's  Standard  terms  and conditions.

  5. Where there is any conflict between the Vodacom Standard terms and conditions and the Vodacom Fibre Mobile Back-up service terms and conditions, the last mentioned shall prevail.

Provision of the Mobile Back-up service

  1. Vodacom can only provide the Mobile Back-up service where there is Vodacom GSM 4G, 3G or 2.5G network presence.

  2. The Vodacom Fibre Mobile Back-up service will be offered as an optional service for Vodacom Fibre customers.

  3. The Vodacom Fibre Mobile Back-up service is only available on a 24-month service contract.

  4. The provision of the Vodacom Fibre Mobile Back-up service is subject to credit vetting.

  5. Vodacom does not warrant an uninterrupted Vodacom Fibre Mobile Back-up service should there be a Vodacom Fibre service interruption.

Commencement and Duration

  1. The Vodacom Fibre Mobile Back-up service contract start date commences on the date of acceptance of delivery of the mobile modem and GSM SIM by the customer.

  2. The Vodacom Fibre Mobile Back-up service contract shall remain in force for the initial period as defined by the contract period (i.e. 24 months) where after it shall continue on a month to month basis.

  3. The customer can renew or cancel the contract after the initial Vodacom Fibre Mobile Back-up contract period.

  4. When a Vodacom Fibre Mobile Back-up service contract is terminated before the initial period, an early cancellation penalty will apply, equivalent to all of the remaining subscriptions due for the initial period.

  5. Customers will need to inform Vodacom one (1) calendar month in advance for any cancellation/termination request to enable Vodacom to complete  processing the cancellation/termination either by telephonic or email notification

Vodacom Fibre Mobile Back-up Service device terms and conditions

  1. The Vodacom Fibre Mobile Back-up Service device is subject to the following additional terms and conditions:

  2. The Vodacom Mobile Back-up Service shall be accessed through a mobile modem and a SIM that is compatible to operate with the Vodacom Fibre subscriber premises equipment installed for purposes of receiving the Vodacom Fibre Broadband Services; and

  3. Vodacom reserves the right to change the model of the mobile modem that may be offered to the subscriber.

  4. Mobile modem device warranty terms and conditions

The mobile modem device is subject to the following additional terms and conditions:

  1. The mobile modem has a 24-month warranty and the validity of the warranty shall be subject to the mobile modem being used in conjunction with the subscriber premises equipment installed for purposes of receiving the Vodacom Fibre Broadband Services.

  2. The mobile modem warranty period commences on the date of the subscriber's acceptance of delivery of the mobile modem by the subscriber.

  3. A functionally faulty mobile modem may be substituted for a replacement by the subscriber or an approved installer.

  4. Vodacom reserves the right to replace a mobile modem with any other alternative mobile modem provided that the mobile modem has the same technical and functional specifications as the mobile modem that is subject to the replacement.

  5. The warranty on a replacement mobile modem will be valid for the balance of the initial warranty period.

  6. The mobile modem warranty shall be voided if damage is caused by malfunction or failure resulting from alterations, accident, misuse, abuse, fire, liquid spillage, use on an incorrect voltage, power surges and dips, thunderstorm activity, acts of God, voltage supply problems, tampering or unauthorized repairs by any persons, use of defective or incompatible accessories, exposure to abnormally corrosive conditions or entry by any insect, vermin or foreign object into the device.

  7. The mobile modem warranty shall be repudiated if the modem was used in conjunction with any other devices than the Vodacom Fibre subscriber premises equipment.

Usage policy

  1. The Vodacom Fibre Mobile Back-up service has a capped monthly data allocation.

  2. Upon the depletion of the mobile data allocation throughout the duration of a calendar month, a subscriber's access to the Mobile Back-Up Service shall be suspended until a new monthly allocation is made at the commencement of the calendar month, alternatively subscriber may re- activate the service by purchasing a Mobile Back-up data Top Up bundle

  3. The Vodacom Fibre Mobile Back-up service will only work in conjunction with the CPE provided as part of the Vodacom Fibre service contract.

Roll Over and Transfer of Data Bundle

  1. The Vodacom Fibre Mobile Back-up data bundle is valid for a period of 30 days.

  2. The bundle allocated to you shall reset to full allocation on the 1st day of every month.

  3. Vodacom shall provide you with the capability to roll over an unused bundle.

  4. You may roll-over the unused bundle within the period starting from the 7th day before the current month end until the last day of that specific month.

  5. The roll-over bundle shall be valid for a period of one month following the roll-over.

  6. In the event where the Top-Up Bundle is purchased, you acknowledge and agree that:

    1. The Top-Up Bundle shall be consumed first before reverting to the allocated Bundle.

    2. Top-Up bundle shall be rolled over, only in instances where an additional Top-Up bundle is purchased before expiry of the current Top-Up Bundle

    3. The validity of the rolled over Top-Up Bundle will be the same as the validity of the additional Top-Up Bundle

  7. You shall be able to transfer data between like-for-like Services i.e. Vodacom Fibre Mobile Backup service to Vodacom Fibre Mobile Backup service

  8. The bundle may be transferred within the period starting from the 7th day before the current month end until the last day of that specific month.

  9. The transferred bundle shall be valid for a period of one month following the transfer.

  10. Top-Up bundle that is transferred shall retain its initial expiry date.

Page Title
Vodacom Fibre Mobile Back-up Terms and Conditions
Keywords
terms, conditions, fibre, mobile back-up
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/fibre/vodacom-mobile-back-up-service
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