Pirates Old School Jersey and FieldBar Competition Terms And Conditions

CBU

Orlando Pirates Old School Jersey and FieldBar Gin Trunk Cooler Competition 2024

Terms and Conditions

Vodacom (Pty) Ltd (“Vodacom”) is running the Orlando Pirates Old School Jersey and FieldBar Gin Trunk Cooler Competition 2024 (the “Competition”) on Vodacom’s official social media platforms.  

These are the Standard Competition Terms and Conditions that apply to the Competition and comprise Part A (which contains the Competition-specific information) and Part B (which contains general terms and conditions that apply to all competitions). In the event of any conflict, the terms and conditions of Part B prevail.

By entering and/or participating in this Competition, entrants/participants opt into, agree, and consent to be bound by the Terms and Conditions (comprising Part A and Part B) stated below.

Part A: Competition-Specific Terms and Conditions

Competition Duration

  1. The Competition period/duration is from:
    • Start date: 09h00, Monday 21 October 2024
    • End date: 23h59, Tuesday 19 November 2024

Competition Prize/s

  1. The Competition Prize is: Orlando Pirates Old School jersey and a FieldBar Gin Trunk Cooler.
    • Total number of Prizes: 1 (one)
    • Value of the Prize(s) (per Prize): R 1300 (one thousand three hundred rand) per Orlando Pirates Old School jersey and R 4000 (four thousand rand) for the FieldBar Gin Trunk Cooler.
    • Prize exclusions: n/a

Eligibility

  1. The Competition is open to Vodacom customers, with an uninterrupted tenor with Vodacom of 24 (twenty four) months or longer. Who entered via Vodacom and/or other third-party social media and digital platforms, who completed the competition form, or other stipulated requirements for entry as specified for the Competition.
  2. Participants are allowed to enter multiple times.

Prize Delivery

  1. The Prize delivery for this specific Competition requires Prize requiring physical delivery or collection. If no specific delivery/collection method is stipulated, the general provisions of Part B, in clauses 31 to 42 below, will apply.

Part B: General Competition Terms and Conditions

In addition to the Specific Competition Terms and Conditions outlined in Part A above, the following General Terms and Conditions apply to the Competition.

Duration

  1. The duration of the Competition (as stipulated in Part A above) may be extended, curtailed or cancelled at the discretion of Vodacom.

Prize

  1. Vodacom has the right to change the type and quantity of prize/s (described in Part A above) or to substitute it at their discretion, and Vodacom has the right to determine the value of the Prize/s.

Eligibility

  1. Only entries received during the Competition period (as stipulated in clause 1 in Part A above) will qualify as potential winners.
  2. Winner(s) must provide a copy of official South African Identification, official South African Passport or via official South African birth certificate. No other form of identification will be accepted.
  3. The Competition is only open to natural persons. Entries received from business accounts held by legal persons (amongst other Corporates and SMEs, etc.) are excluded and disqualified from participating and winning in the Competition.
  4. Any entrant/participant under the age of 18 shall present their parent/guardian’s written consent to enter the Competition at Vodacom’s request.
  5. Only entrants/participants who are using SIM cards that have been RICA registered are eligible to win the Competition. Each owner of a SIM card(s) is responsible for complying with South African law by RICA registering their SIM cards.
  6. Unless otherwise stipulated, employees, directors and agents of Vodacom and all participating stores, their immediate families, life partners, business partners and associates, and any person directly involved with the sponsoring, devising, production, management, or marketing of this Competition are not eligible to participate in this Competition.
  7. Entrants/participants must reside in South Africa and be in possession of a valid South African identity document or permanent residence permit or temporary residence permit valid for a period exceeding 3 (three) months for the Republic of South Africa and valid for the Competition duration.
  8. Entrants/participants are only eligible if they have not won a Vodacom competition during 6 (six) months preceding this Competition. The 6 (six) months calculation will start from the date that Vodacom fulfilled the Prize in the preceding Competition.
  9. In the event that the user of the mobile phone (i.e., the entrant/participant in the Competition) is not the person that is responsible for payment of the participating mobile phone account/ charges, then the Prize will be awarded to the person that is responsible for payment of the participating mobile phone account/ charges.
  10. Vodacom customers who are not in good standing with Vodacom, or are involved in any legal process with Vodacom, or are in arrears with their accounts are not eligible for this Competition.
  11. Entrants/participants may on select from either a Orlando Pirates or Orlando Pirates replica jersey 23/24 season (not both).

Valid Entry

  1. A Valid Entry must comply with the stipulated Competition requirements, including following the stated prompts (including on social media or other platforms) or completing the required entry forms.
  2. Qualifying entrants/participants must complete all the required information on the Competition entry form or platform, which can be found via Vodacom’s various social media platforms during the period of this Competition.
  3. Qualifying entrants/participants must be born in the calendar year of 1994 and provide the relevant proof of birthday through a copy of official South African Identification, official South African Passport or via official South African birth certificate. No other form of identification will be accepted. Should the winner fail to meet the criteria for a period of five (5) working days, the Prize will be forfeited.
  4. Responses directly or via direct messages on any social media platform will not be considered valid entries.
  5. Only correct answers or a correct sequence of answers will be accepted and eligible to be selected as a winner at Vodacom’s discretion.
  6. Unless otherwise stipulated in or required by the entry requirements, there are no additional charges for participating in the Competition. In respect of online entries, standard data costs may apply to uploading a valid entry online, as may be applicable. Standard data costs apply as per the user’s Service Provider and existing price plan for data usage and are subject to the applicable Terms and Conditions of that service.
  7. Vodacom shall not be liable for any costs incurred by the winners for entering the Competition or claiming any prizes. 
  8. Data transfer speeds are not guaranteed and are dependent on network availability and utilisation.
  9. Vodacom (or its Agent) retains the right to determine, at its sole discretion, if entrants/participants meet the stipulated eligibility criteria, criteria for a valid entry, competition requirements, and are eligible to win a prize based on the Competition requirements.

Prize Draw

  1. The winners of the Prize will be randomly selected from all eligible entries who meet all the requirements set out in these Terms and Conditions, and will be selected at Vodacom’s discretion.
  2. The verified winners will be notified within (2) two days after he/she has been selected and verified as a winner / within one (1) hour after being selected and verified as a winner.

Winner Validation

  1. All the information provided or related to this Competition shall be managed, captured, and approved by Vodacom.
  2. Vodacom will share personal details of the respective winners, such as name and contact number, with a Vodacom-approved third-party agency, Openfield Marketing, who will notify the respective winners that they have won in the Competition, and by participating in the Competition, entrants/participants agree to and accept such disclosure as is necessary to effect Prize fulfilment.
  3. Vodacom and Openfield Marketing will use reasonable efforts to contact the winners via direct messaging on their social media profile, email, or telephonically as may be applicable on the contact details provided by the entrants/participants to participate in the Competition.
  4. Vodacom and Openfield Marketing shall attempt to contact the winners for a period of 2 (two) normal working weekdays after their names have been drawn and verified as winners. The winners will be contacted during normal working hours, between 8 (eight) in the morning and 5 (five) in the afternoon. Winners will be advised of arrangements in respect of Prizes at the time of contacting the selected winners.
  5. Should an entrant/participant not be available on the contact details provided during the timeframe stipulated above or rejects, forfeit, or decline acceptance of the Prize, that person’s right to the Prize will be deemed to have been waived, and the Prize will be forfeited. Vodacom reserves the right to then award the Prize to the next randomly drawn entrant/participant.
  6. The claim for any Prize will be subject to security and validation, and Vodacom reserves the right to withhold any Prize until it is satisfied that the claim by a particular winner is valid. The selected winners must be able to identify themselves, in a manner determined by Vodacom, as the qualifying entrants/participants to the Competition and have to comply with the required validation procedure, determined by Vodacom, in order to claim any Prizes, failing which such winner will forfeit the Prize and the Prize will be awarded to the next selected qualifying entrant.
  7. Notwithstanding the fact that the Prizes vest in the winners immediately upon the determination of the results, in the event that the required documentation from a particular winner has not been received at the agreed cut-off date communicated to the winner, or no effort is made on the part of any of the winners to make special arrangements to meet the deadline set by Vodacom, such Prize will be forfeited. Vodacom then reserves the right to award the Prize to the finalist that is next in line.
  8. The winners’ name and location may be displayed on www.vodacom.co.za/competition_winners after a period of 2 (two) working days subsequent.
  9. Vodacom shall request the winner’s/winners (as may be applicable) consent in writing to their image and/or likeness being used and published by Vodacom in connection with the Competition for a period of 12 (twelve) months after they have been announced as the winner. The winner may decline the use of their image and/or likeness by Vodacom.

Prize Delivery

  1. The following general conditions apply to the delivery of Prizes, unless otherwise indicated in Part A above.
  2. Vodacom and/or its Agent will determine the mode of Prize delivery at its discretion.
  3. In the event of a Prize requiring physical delivery - delivery will take place via courier at dates, times and places agreed to between Openfield and the winner(s). The winner must provide a correct address for delivery. Delivery may only be possible during weekdays (Monday – Friday) between 09h00 – 17h00, and not on Saturdays, Sundays, and public holidays. If the winner is not home for courier or delivery, or the address cannot be found, the winner will be offered one more opportunity to provide an accessible address for delivery and to be available for such delivery; if delivery is still not possible, the Prize will be forfeited.
  4. In the event of a Prize requiring physical collection – Vodacom or Openfield Marketing will communicate the address and location where and hours when the Prize can be collected by the winner(s). Neither Vodacom nor Openfield shall be held liable should the winner(s) be unable to collect the Prize. Prize/s must be collected by the winner/s within 10 (ten) working/business days from the announcement and notification of the winners, failing which the Prize will be forfeited.
  5. In the event that a Prize can be sent electronically via email, a valid email address must be provided by the winner. If Vodacom or Openfield has sent the email containing the electronic Prize to the email address provided, delivery thereof will be deemed to have taken place. Neither Vodacom nor Openfield will be held liable if delivery to such an email address fails or if the winner is unable to retrieve the email or Prize as sent to such email.
  6. In the event of data and/or airtime Prizes, all data Prizes will be allocated to the winners within seven (7) working days after the competition days after the competition winner(s) have been confirmed and the winner(s) details have been confirmed, including the Vodacom MSISDN (cell phone number) that the data and/or airtime must be transferred to.
  7. In the event of a cash Prize, the cash Prize will be transferred via EFT (electronic funds transfer) to the winner within seven (7) working days after the competition winner(s) have been confirmed and the winner(s) banking details confirmed by receiving proof of banking details and identification.
  8. In the event of a Prize being an award on the VodaPay App, the winner must download the App and register on the App. Vodacom can only transfer money into the VodaPay wallet if the the winner has downloaded the App and registered on it. The cash Prize will be transferred into the winner’s VodaPay wallet within seven (7) working days after confirmation by the winner of their VodaPay details. Should the winner fail to meet the criteria for a period of ten (10) working days, the Prize will be forfeited.
  9. Should Vodacom or Openfield not be able to fulfil their obligation in delivering the Prize(s) to the winner(s), for whatsoever reason, including due to lack of accurate information provided by the winner(s) or the winner(s) inability to receive the Prize, the Prize will be forfeited.
  10. In order to effect arrangements required for the Prize fulfilment in terms of this Competition, Vodacom will share personal details of the respective winners, such as name and surname, and contact number, with a Vodacom-approved third agency, Openfield Marketing, for distribution of the Prize items, and by participating in the Competition, entrants/participants agree to such disclosure as is necessary to effect Prize fulfilment.
  11. If a winner cannot accept a Prize for any reason whatsoever, or if Vodacom or Openfield are unable to deliver the Prize (including for the reasons mentioned above), the Prize will be awarded to the next selected entrant.
  12. All risks and ownership of the Prizes shall pass to the winners on transfer/delivery thereof, and all of Vodacom’s obligations regarding the Competition and Prizes shall terminate.

Prizes are not transferable

  1. No Prize is transferable or exchangeable and may not be redeemed by, transferred, or given to another person.
  2. No Prize can be redeemed for cash and may not be sold.
  3. Vodacom will not transfer, allocate, or assign a Prize to someone else if requested by the winner.

Personal information and permission to receive marketing and promotional information

  1. User data collected via the Competition will not be used for any other purpose than for the execution of the Competition and/or for the sharing of related marketing and promotional information.
  2. User data collected via entry for this Competition will be stored for as long as it is legally required to and in accordance with Vodacom’s Privacy Policy, http://www.vodacom.co.za/vodacom/terms/privacy-policy.
  3. By entering this Competition, entrants/participants give Vodacom permission to send them marketing or promotional information about Vodacom products, services and other Competitions, and consent to their name, contact number, and/or email address being shared with official Partner/s in the campaign to which the Competition relates, for marketing or promotional purposes.
  4. The entrant(s) will be given the option to opt out of receiving marketing or promotional information via the platform from which they receive such information.

General

  1. Vodacom may be bound by specific event-related rules and regulations that are determined by relevant governing bodies. These rules will be communicated to the competition entrant/participant and with which the competition entrant/participant agrees to comply.
  2. Nothing in these Terms and Conditions is intended to, or must be understood to, unlawfully restrict, limit or avoid any rights or obligations, as the case may be, created for either the entrant/participant or the promoter in terms of the Consumer Protection Act, 68 of 2008 (“CPA”).
  3. The decision of the judges (who decide the winners, as appointed by Vodacom at its sole discretion) on any aspect of the Competition, including the allocation of the Prizes, will be final and binding and no correspondence will be entered into.
  4. In the event of a dispute in regard to any aspect of the Competition and/or the Terms and Conditions, Vodacom’s decision will be final, and binding, and no correspondence will be entered into.
  5. Vodacom may, at its discretion, refuse to award a Prize if entry procedures or these Terms and Conditions have not been adhered to or if it detects any irregularities or fraudulent practices.
  6. Vodacom (or its Agent) is entitled in its entire discretion to disqualify any entrant/participant for any reason and will not be obliged to notify entrants/participants of such disqualification.
  7. Vodacom and/or any other person or party associated with the Competition, their associated companies, partners, agents, contractors and sponsors and any of its personnel involved in the Competition shall not be liable whatsoever for any loss or damage incurred or suffered (including but not limited to direct or indirect or consequential loss), death or personal injury suffered or sustained arising from either participation in the Competition or from claiming the Prize.
  8. Vodacom is not liable for any technical failures affecting participation and/or Prize redemption process of the Competition. In addition, neither Vodacom nor its agents shall be responsible for any loss or misdirected entries, including entries that were not received due to any failure of hardware, software, or other computer or technical systems affecting participating in and/or the Prize redemption process of the Competition.
  9. Vodacom cannot and will not be held liable should it be impossible for it to deliver the Prize or to fully perform, execute or fulfil the Prize. Should the Prize be linked to a specific fixture, match or event, and should that specific fixture, match or event be cancelled, interrupted, postponed, or otherwise affected by events or factors outside of Vodacom’s control, Vodacom cannot be held liable for the fulfilment of the Prize or be required to provide an equivalent or replacement Prize.
  10. Vodacom, its directors, employees, agents and distributors are not responsible for any misrepresentation (whether written or verbal) in respect of any Prize nor in respect of any warranties, guarantees or undertakings given by any person other than Vodacom itself.
  11. If Vodacom is required by law to alter or cancel any aspect of the Competition or to terminate it as a result of changes in legislation, or for any reason whatsoever, it will have the right to terminate the Competition being offered, with immediate effect and without notice. In such event, all entrants/participants waive any rights they may have against Vodacom and its associated companies, agents, contractors, official Partners and/or sponsors.
  12. All information relating to the Competition which is published on any marketing material will form part of these Terms and Conditions. In the event of any conflict between such marketing material and these Terms and Conditions, these Terms and Conditions shall prevail.
  13. The Competition is also subject to and must be read in conjunction with, Vodacom’s existing terms and conditions applicable to its website and mobile site, respectively: https://www.vodacom.co.za/vodacom/terms/website-terms-and-conditions
Page Description
Orlando Pirates Old School Jersey and FieldBar Gin Trunk Cooler Competition 2024 (the “Competition”) on Vodacom’s official social media platforms.
Page Title
Pirates Old School Jersey and FieldBar - Competition | Vodacom
Keywords
Pirates Old School Jersey and FieldBar, Pirates Old School Jersey, FieldBar
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Page Category
Terms and Conditions
Page URL
/vodacom/terms/competition/pirates-old-school-jersey-fieldBar

Vodacom Specific Needs Contact Centre Terms And Conditions

CBU

Vodacom Specific Needs Contact Centre

Terms and Conditions

Customer Service Support for persons with disabilities

“By making use of the Vodacom Specific Needs Call Centre, you agree to be bound by these terms and conditions and any subsequent amendments or variation thereof.”

  1. Introduction
  • We will provide the call centre service as set out in accordance with these Terms and Conditions.
  • ‘Consumers/customers’ refers to persons with disabilities
  1. Users of the service
  • The service is available to customers who have various disabilities such as persons with physical disabilities, DeafBlind, learning and mental disabilities, speech impaired, Deaf, visual and hearing impairments. 
  1. Types of queries
  • The Call Centre can address any type of query, for example:
    • upgrading of contracts or purchasing a new contract
    • billing and account queries
    • experiencing network issues
    • struggling to make or receive calls. 
    • requiring products and services information
  1. Channels / Modes of communication
  • The below channels are exclusively for the use of persons with disabilities.
  • Depending on the nature of your disability, you can choose your preferred mode of communication to interact with our Call Centre:

Call 082 12580

SMS 12580

Email [email protected]

Live chat is only available for registered Deaf, hearing and speech-impaired customers on the following channels:

Vodacom’s WhatsApp, save 082 009 8624 in your contacts. Select ‘Specific Needs and Disability’ - select ‘National Relay NRS’ – select ‘Message Chat Relay’ – select ‘Go to live chat’ and follow the prompts

The VodaPay App - click on ‘Support’.  Select ‘Tobi’ – select ‘Specific Needs and Disability’ – select ‘National Relay NRS’ – select ‘Message Chat Relay’ – select ‘Go to Live Chat’ and follow the prompts

On our website, open the ‘Persons with Communication Barriers’ page and select ‘Chat to TOBi’ at the top of the page: https://www.vodacom.co.za/vodacom/shopping/v/specific-needs-persons-with-communication-barriers  Enter your Vodacom cellphone number - select ‘Specific Needs and Disability’. Select ‘Message Chat Relay’ – select ‘Go to Live Chat’ and follow the prompts

Video is only available for registered Deaf, hearing and speech-impaired customers on the following channels:

Vodacom WhatsApp - save 082 009 8624 in your contacts. Click on Main menu, select Specific Needs – click on Disability Menu‘, select ‘National Relay’, ‘select ‘Video Relay,’ click on ‘Ready for video call’ and follow the prompts

The VodaPay App - click on ‘Support’.  Select ‘Tobi’ – select ‘Specific Needs and Disability’ – select ‘National Relay NRS’ – select ‘Video Relay’ – select ‘Ready for video call’ and click on the link to start the video call.

On our website, open the ‘Persons with Communication Barriers’ page and select ‘Chat to TOBi’ at the top of the page: https://www.vodacom.co.za/vodacom/shopping/v/specific-needs-persons-with-communication-barriers  Enter your Vodacom cellphone number - select ‘Specific Needs and Disability’. Select ‘National Relay (NRS)’ – select ‘Video relay’ – select ‘Ready for video call’ and click on the link to start the video call.

  1. Devices and equipment
  • You are responsible, at your own cost, for providing any equipment necessary to access the call centre, including computers, mobile phones, telephone and other equipment.
  • To access Vodacom’s video relay service, please ensure that your device is capable of video calling.
  • Ensure that you have a working internet connection when making a video and live chat call.
  1. Making a video relay (VRS) call
  • A Video call connects you to our specially trained Contact Centre staff called Relay Officers (ROs), who are SA Sign Language Interpreters (SASLIs).
  • The RO speaks your message to hearing persons using a phone whilst simultaneously signing their responses and conversation.
  • When using the video call option, select the Vodacom Products and Services option.
  • You must ensure that both your hands and face are clearly visible to the NRS Relay Officer/SASLI for the duration of the call.
  • The VRS operates on a ‘first available’ basis - calls are answered by RO’s in the order in which they are presented in the queue
  1. Cost
  • The call centre service is free of charge for Vodacom consumers using a Vodacom SIM.
  • Requesting products and services where costs is incurred is for your own cost.
  • Depending on your network carrier, video calls and live chat may be chargeable by your Service Provider.
  • SMS and other channels will work from overseas, but will be charged at roaming rates if accessed from overseas
  1. Operating hours and availability
  • The call centre will be available week days from 09:00-18:00 excluding public holidays; these are subject to change from time to time based on demand.
  • Vodacom does not accept any liability if 3rd parties services or equipment are unable to fulfil the customer requests, or experience service interruptions.
  • The Call Centre cannot be held accountable for any failures to respond or perform when using the service.
  1. Register your disability
  • To use the video and Live Chat channels, you must first register your disability, as either Deaf, hearing impaired or speech impaired.

Register your disability on:

Vodacom WhatsApp – save 082 009 8624 in your Contacts. Say ‘Hi’ to start the chat – select ‘Main menu’ – select ‘Specific Needs and disability’.

Select ‘Disability Menu’ – select ‘Register disability’ and follow the prompts.

The VodaPay App - open ‘My Account’ and select ‘Register’ or ‘Edit disabilities’ and follow the prompts.

Vodacom website - open the ‘Persons with Communication Barriers’ page and select ‘Chat to TOBi’ at the top of the page: https://www.vodacom.co.za/vodacom/shopping/v/specific-needs-persons-with-communication-barriers  Enter your Vodacom cellphone number - select ‘Specific Needs and Disability’ and follow the prompts.   

  • You are required to provide complete and accurate information when registering your disability.
  • Prior to submitting your registration, read and accept the disability declaration which confirms that your disability has been confirmed by a registered medical professional.
  1. Privacy
  • The Vodacom Privacy Agreement can be viewed at https://www.vodacom.co.za/vodacom/terms/privacy-policy and we will comply with the privacy provisions of all applicable legislation
  • RO’s will treat every call and interaction with SA sign language users with the highest level of confidentiality and privacy.
  • The call centre offers a strictly confidential service and Relay Officers/SASLIs have signed a privacy declaration which adheres to the SA Sign Language Code of Ethics.
  • Your calls to the call centre inclusive of video relay will be recorded for training and coaching purposes.
  • You can choose to not continue with the call if you do not want your call recorded.
  • When you use the call centre we may collect personal information about you such as your name and contact details and cellphone number.
  • We may also collect information about the type of service you use.
  1. Unlawful use of the service
  • You must be respectful at all times when using the call centre and interacting with SA Sign Language Interpreters and all contact centre staff.
  • Should you show behaviour that is abusive, insulting, improper, obscene or offensive on a video call, Vodacom reserves the right to end, interrupt or block or disconnect the call.
  1. Indemnity
  • I release Vodacom from all liability to the maximum extent permitted by law, agree to indemnify and hold Vodacom, its officers, employees and agents free and harmless from any and all costs, losses, expenses, damages (direct, indirect, consequential or otherwise), claims, suits, causes of action or any other liability or responsibility whatsoever arising from using the NRS.
Page Title
Specific Needs Contact Centre
Keywords
Specific Needs Contact Centre
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Page Category
Terms and Conditions
Page URL
/vodacom/terms/secific-needs-contact-centre

Prepaid Handset Finance Terms and Conditions

CBU

Prepaid Handset Finance Terms and Conditions

  1. Introduction 

    Vodacom as telecommunications service provider aims introduce the digital world closer to certain Vodacom prepaid Customers.   In order to achieve this purpose, Vodacom Prepaid Handset Finance provides Customers the ability to purchase a Mobile Handset, and to pay for it through Bank Account debit order for a set period, as agreed between Vodacom and the Customer. 
  2. Important Notices
    1. These Terms and Conditions govern the relationship between You and Vodacom, in terms of which Vodacom (Pty) Ltd finances handsets for prepaid Customers.
    2. These Terms and Conditions contain conditions or terms of use which appear in a similar text style to this clause/condition in order to draw your attention to such clauses because they:
      1. may limit the risk or liability of the Vodacom Group or a third party; and/or
      2. may create risk or liability for you; and/or
      3. may compel you to indemnify the Vodacom Group or a third party; and/or
      4. serves as an acknowledgement, by you, of a fact.
  3. Handset model
    1. Vodacom shall communicate to You the handset models which qualify for prepaid handset finance. Vodacom reserves the right to determine and alter the devices which qualify for Vodacom Prepaid Handset Finance.     
    2. The Financed handset shall be linked to a specific mobile number on the Vodacom network. The handset will only function as designed when used with this number, as the Financed handset shall be locked and linked to the specific subscriber. 
    3. During initial set-up of the Financed handset, the app must be activated, the You will be prompted to agree the Terms and Conditions. For the avoidance of doubt, any reference to the 'App' in these terms relates to the Locking App. 
    4. A 14 Day Cooling Off period is applicable when You purchase a device over a sales call, i.e. over the phone. The 14 Day Cooling Off period is calculated 14 days from the day that the Financed handset has been successfully delivered to You.
    5. You must call the Vodacom after Sales call centre (082 1945) to request for the device to be replaced.
  4. Qualification Criteria 
    1. In order to qualify for Vodacom Prepaid Handset Finance, You must meet the following requirements. You must:  
      1. be a Vodacom Prepaid subscriber
      2. Consistently recharge for more than 6 months
      3. Only have one device and mobile number which is not a smart phone. Your device should only be a 2G device
      4. have been active on the Vodacom Network for 26 days or more
      5. spend more than R150 on services provided on the Vodacom network 
      6. The highest Most Used network coverage must be 3G- 4G
      7. Opt-in upon receipt of the offer message from Vodacom
    2. As part of the qualification criteria, Vodacom must obtain authorisation from You to collect the funds from Your bank account through a signed, electronic or voice recorded Debit Order Mandate. The Mandate given by You typically authorises the collections on a specific date, or repeatedly, on a fixed date every month, for a fixed amount or a variable amount.
  5. Payment obligations

    No subscription fee shall be due and payable to Vodacom by you as indicated on the invoice received from Vodacom. As a Customer making use of this handset finance service, you have the following payment obligations:
    1. A 10% deposit of the financed amount, through bank account debit order, charged for the first month before the Customer receives the handset. Deposit collection is a prerequisite to initiating the delivery of the order.
    2. This 10% deposit is payable within 2-3 days of the deal having been taken.
    3. If the 10% deposit date is from 1st - 20th of the month, then the next instalment must be taken on the first of the next month. 
    4. If the 10% deposit date is after the 20th of the month, then the next instalment must be taken on the following month. 
    5. You are required to make monthly payments to Vodacom. The amount and date of payment applicable shall be agreed with You.
    6. You may only take one Prepaid Handset Finance deal, and will not be eligible for another handset finance while another is in place.
    7. Once You have taken possession of the handset, You are required to pay the full amount due on the handset. This clause shall still be applicable in the event of the financed handset being lost, stolen, or damaged.
    8. Default on payment
      1. Should You default on repayment :
        1. the handset will be soft locked. 
        2. Please make a deposit for Your finance repayment into this bank account number

          Name of bank
          Standard Bank

          Name of account 
          Vodacom Payment Services :PRE PAID HANDSET FINANCING 

          Type of account 
          BUSINESS CURRENT ACCOUNT 

          Account number 
          043 001 599 

          Reference number
          {Your cellphone number}

          Branch Name 
          SANDTON

          Branch code 
          01 92 05
        3. Your  Vodacom mobile number is to be used as unique reference number in all transactions
      2. There is a 10 day grace period, from the date scheduled for payment, in which the You can make their payment before their device is soft locked
      3. You may request to make an early settlement subject to the payment of the full outstanding amount
      4. Should the financed handset not be automatically unlocked after repayment has been receivedYou may call customer care for assistance.
  6. Device lock

    Should Your financed handset be locked as a result of non-payment, You will only be able to perform limited functions on the device, including:
    • Switch the device on and off
    • View the Locking App Menu
    • Call emergency numbers
    • Access USSD menu
    • Receive incoming calls, answer calls and hang up
    • View SMS receipt notification text when locked
    • Access Wi-Fi settings (i.e. connecting to a Wi-Fi network)
    • Access Mobile Data settings (i.e. enabling or disabling)
    • Use the VodaPay App
    • Use camera (but not be able to open the images)
  7. General

    The Vodacom Prepaid Handset Finance privacy notice applies to the use of this product / service.  
    1. This can be accessed here https://www.vodacom.co.za/vodacom/terms/prepaid-handset-finance-terms-and-conditions
    2. Unless the context dictates otherwise, the standard Vodacom terms and conditions apply to the use of this product. These can be accessed here https://www.vodacom.co.za/vodacom/terms/terms-and-conditions
    3. The terms and conditions of use of the Financed Handset apply to use of the Financed Handset.  This can be accessed here https://www.vodacom.co.za/vodacom/terms/prepaid-handset-finance-terms-and-conditions
    4. Vodacom reserves the right to expand on and/or amend these terms and conditions and where such change is material, Vodacom shall provide you with reasonable prior written notice prior to any such change taking effect.
  8. Privacy Notice
    1. Scope

      This Privacy Notice applies to customers who purchase a Prepaid Mobile Handset and to pay for it through Bank Account debit order for a set period. Unless context dictates otherwise, the Vodacom Privacy Statement shall also apply to interactions with you regarding any collection, use or other processing of personal information.
    2. Personal Information Collected
      • Vodacom only collects personal information required to enter into an agreement for purchasing a mobile handset and debiting your account for a set period;
      • Information collected by Vodacom includes, Name and Surname, Identity Number, Contact Number, Bank Account Number, Device Information , Order, Address and delivery Details;
      • Vodacom does not obtain additional personal information from other sources.
    3. Uses and Sharing
      • Vodacom processes the information to provide you a Mobile Handset as per agreement and may use your information to provide you with information on related products or offer discounts on certain offerings;
      • Vodacom will use your personal information you provide only for purposes consistent with the reason you provided it;
      • Vodacom will share your information with our Supplier  to conduct credit scoring and for debit order payments. If you do not provide your consent to share the information, Vodacom will not be able to provide you with the Mobile Handset;
      • Vodacom will require our Supplier to handle your personal information in accordance with our full privacy statement, as well as applicable privacy legislation. The third party cannot use your personal information for any purpose, other than the reason you provided it to us.
      • You may access personal information that Vodacom holds about you. You may also ask us to correct any errors or delete the personal information Vodacom has about you, under certain circumstances;
      • You may opt-out of any marketing messages or further contact from us;
      • To protect your privacy, Vodacom may have to verify your identity before Vodacom can give you access to, or change, personal information about you.
    4. Remote Application Management  
      • Vodacom will install a locking App in your device which will lock your device where you fail to pay your monthly instalment
      • The locking App will not read or transmit your personal information, including, images, messages or call log
      • Once the device is locked you will only have access to emergency calls and the VodaPayApp. However, you will still be able to answer calls
      • Your device will automatically be unlocked once you pay the monthly instalment
      • The App cannot be removed but will be deactivated and will not pop up on your screen once the device is fully paid up.
    5. How to Contact Us

      If you need to :
      1. Change any of your details or
      2. Cancel/change your order, please call the aftersales environment 082 1945.
      3. If you need any other support, please call 082 135 customer care
Page Title
Prepaid Handset Finance Terms and Conditions
Keywords
terms, conditions, prepaid handset Finance, Prepaid Handset Finance, Prepaid Handset
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/prepaid-handset-finance-terms-and-conditions

Pirates or Chiefs Replica Monthly Jersey Competition Terms and Conditions

CBU

Orlando Pirates or Kaizer Chiefs Replica Monthly Jersey Competition

Terms and Conditions

Vodacom (Pty) Ltd (“Vodacom”) is running the Orlando Pirates and Kaizer Chiefs Replica Monthly Jersey Competition/s for the 2024/25 season (the “Competition/s” as relevant) on Vodacom’s official social media platforms.  

These are the Standard Competition Terms and Conditions and comprise Part A (which contains the Competition-specific information) and Part B (which contains general terms and conditions that apply to all competitions). In the event of any conflict, the terms and conditions of Part B prevail.

By entering and/or participating in this Competition, entrants/participants opt into, agree, and consent to be bound by the Terms and Conditions (comprising Part A and Part B) stated below.

Part A: Competition-Specific Terms and Conditions

Competition Duration

  1. The Competition period/duration is from:
    • Start date: 09h00, 2 September 2024,
    • End date: 23h59, 31 May 2025.
  2. Prize Draws will be done at the end of each month for the period of the Competition or as communicated via social media platforms.

Competition Prize/s

  1. The Competition Prize is: The winner(s) will receive a replica Orlando Pirates or Kaizer Chiefs Jersey related to the relevant fixture as promoted on Vodacom social media and digital platforms.
    • Total number of Prizes: 2 (two) jerseys per month, being 1 (one) Orlando Pirates Jersey or 1 (one) Kaizer Chiefs jersey per month per winner – dependent on the fixture as promoted by Vodacom on its social media platforms. Where a competition is advertised via social media referring to a fixture and a specific team, that team’s replica jersey can be won. Only 1 (one) replica Jersey can be won, either an Orlando Pirates or a Kaizer Chiefs replica jersey and not both.
    • Value of the Prize(s) (per Prize): R 1200  (one thousand, two hundred Rand) per jersey (not transferable and not exchangeable or refundable).
    • Prize exclusions: any and all items that exceed the prize as described on social media platforms, and any other Vodacom Products and Services unless specified otherwise.

Eligibility

  1. The Competition is open to Vodacom customers, who have been Vodacom customers for an uninterrupted period of 24 (twenty-four) months or longer, and who entered via Vodacom and/or other third-party social media and digital platforms, who completed the competition form, or other stipulated requirements for entry as specified for the Competition.   
  2. Participants are allowed to enter the Competition once per day during the Competition period or as specified in the relevant social media campaign posts.

Prize Delivery

  1. The Prize delivery for this specific Competition requires physical delivery or collection as contemplated in clauses 1 or 33.2 below, at Vodacom’s discretion.

Part B: General Competition Terms and Conditions

In addition to the Specific Competition Terms and Conditions outlined in Part A above, the following General Terms and Conditions apply to the Competition.

Duration

  1. The duration of the Competition (as stipulated in Part A above) may be extended, curtailed or cancelled at the discretion of Vodacom.

Prize

  1. Vodacom has the right to change the type and quantity of prize/s (described in Part A above) or to substitute it at their discretion, and Vodacom has the right to determine the value of the Prize/s.

Eligibility

  1. Only entries received during the Competition period (as stipulated in clause 1 in Part A above) will qualify as potential winners.
  2. The Competition is only open to natural persons. Entries received from business accounts held by legal persons (amongst other Corporates and SMEs, etc.) are excluded and disqualified from participating and winning in the Competition.
  3. Any entrant/participant under the age of 18 shall present their parent/guardian’s written consent to enter the Competition at Vodacom’s request.
  4. Only entrants/participants who are using SIM cards that have been RICA registered are eligible to win the Competition. Each owner of a SIM card(s) is responsible for complying with South African law by RICA registering their SIM cards.
  5. Unless otherwise stipulated, employees, directors and agents of Vodacom and all participating stores, their immediate families, life partners, business partners and associates, and any person directly involved with the sponsoring, devising, production, management, or marketing of this Competition are not eligible to participate in this Competition.
  6. Entrants/participants must reside in South Africa and be in possession of a valid South African identity document or permanent residence permit or temporary residence permit valid for a period exceeding 3 (three) months for the Republic of South Africa and valid for the Competition duration, and must provide a copy of such an identity document to Vodacom on request - failing which eligibility to win is forfeited.
  7. Entrants/participants are only eligible if they have not won a Vodacom competition during 6 (six) months preceding this Competition. The 6 (six) months calculation will start from the date that Vodacom fulfilled the Prize in the preceding Competition.
  8. In the event that the user of the mobile phone (i.e., the entrant/participant in the Competition) is not the person that is responsible for payment of the participating mobile phone account/ charges, then the Prize will be awarded to the person that is responsible for payment of the participating mobile phone account/ charges.
  9. Vodacom customers who are not in good standing with Vodacom, or are involved in any legal process with Vodacom, or are in arrears with their accounts are not eligible for this Competition.

Valid Entry

  1. A Valid Entry must comply with the stipulated Competition requirements, including following the stated prompts (including on social media or other platforms) or completing the required entry forms.
  2. Qualifying entrants/participants must complete all the required information on the Competition entry form or platform, which can be found via Vodacom’s various social media platforms during the period of this Competition.
  3. Responses directly or via direct messages on any social media platform will not be considered valid entries.
  4. Only correct answers or a correct sequence of answers will be accepted and eligible to be selected as a winner at Vodacom’s discretion.
  5. Unless otherwise stipulated in or required by the entry requirements, there are no additional charges for participating in the Competition. In respect of online entries, standard data costs may apply to uploading a valid entry online, as may be applicable. Standard data costs apply as per the user’s Service Provider and existing price plan for data usage and are subject to the applicable Terms and Conditions of that service.
  6. Vodacom shall not be liable for any costs incurred by the winners for entering the Competition or claiming any prizes. 
  7. Data transfer speeds are not guaranteed and are dependent on network availability and utilisation.
  8. Vodacom (or its Agent) retains the right to determine, at its sole discretion, if entrants/participants meet the stipulated eligibility criteria, criteria for a valid entry, competition requirements, and are eligible to win a prize based on the Competition requirements.

Prize Draw

  1. The winners of the Prize will be randomly selected from all eligible entries who meet all the requirements set out in these Terms and Conditions, and will be selected at Vodacom’s discretion.
  2. The verified winners will be notified within (2) two days after he/she has been selected and verified as a winner.

Winner Validation

  1. All the information provided or related to this Competition shall be managed, captured, and approved by Vodacom.
  2. Vodacom will share personal details of the respective winners, such as name and contact number, with a Vodacom-approved third-party agency, Openfield Marketing, who will notify the respective winners that they have won in the Competition, and by participating in the Competition, entrants/participants agree to and accept such disclosure as is necessary to effect Prize fulfilment.
  3. Vodacom and Openfield Marketing will use reasonable efforts to contact the winners via direct messaging on their social media profile, email, or telephonically as may be applicable on the contact details provided by the entrants/participants to participate in the Competition.
  4. Vodacom and Openfield Marketing shall attempt to contact the winners for a period of 2 (two) normal working weekdays after their names have been drawn and verified as winners. The winners will be contacted during normal working hours, between 8 (eight) in the morning and 5 (five) in the afternoon. Winners will be advised of arrangements in respect of Prizes at the time of contacting the selected winners.
  5. Should an entrant/participant not be available on the contact details provided during the timeframe stipulated above or rejects, forfeit, or decline acceptance of the Prize, that person’s right to the Prize will be deemed to have been waived, and the Prize will be forfeited. Vodacom reserves the right to then award the Prize to the next randomly drawn entrant/participant.
  6. The claim for any Prize will be subject to security and validation, and Vodacom reserves the right to withhold any Prize until it is satisfied that the claim by a particular winner is valid. The selected winners must be able to identify themselves, in a manner determined by Vodacom, as the qualifying entrants/participants to the Competition and have to comply with the required validation procedure, determined by Vodacom, in order to claim any Prizes, failing which such winner will forfeit the Prize and the Prize will be awarded to the next selected qualifying entrant.
  7. Notwithstanding the fact that the Prizes vest in the winners immediately upon the determination of the results, in the event that the required documentation from a particular winner has not been received at the agreed cut-off date communicated to the winner, or no effort is made on the part of any of the winners to make special arrangements to meet the deadline set by Vodacom, such Prize will be forfeited. Vodacom then reserves the right to award the Prize to the finalist that is next in line.
  8. The winners’ name and location may be displayed on www.vodacom.co.za/competition_winners after a period of 2 (two) working days subsequent.
  9. Vodacom shall request the winner’s/winners (as may be applicable) consent in writing to their image and/or likeness being used and published by Vodacom in connection with the Competition for a period of 12 (twelve) months after they have been announced as the winner. The winner may decline the use of their image and/or likeness by Vodacom.

Prize Delivery

  1. The following general conditions apply to the delivery of Prizes, unless otherwise indicated in Part A above.
  2. Vodacom and/or its Agent will determine the mode of Prize delivery at its discretion.
  3. If the method of Prize delivery is identified in Part A above, the clause applicable to that method of delivery as detailed more fully below will apply:
    • In the event of a Prize requiring physical delivery - delivery will take place via courier at dates, times and places agreed to between Openfield and the winner(s). The winner must provide a correct address for delivery. Delivery may only be possible during weekdays (Monday – Friday) between 09h00 – 17h00, and not on Saturdays, Sundays, and public holidays. If the winner is not home for courier or delivery, or the address cannot be found, the winner will be offered one more opportunity to provide an accessible address for delivery and to be available for such delivery; if delivery is still not possible, the Prize will be forfeited.
    • In the event of a Prize requiring physical collection – Vodacom or Openfield Marketing will communicate the address and location where and hours when the Prize can be collected by the winner(s). Neither Vodacom nor Openfield shall be held liable should the winner(s) be unable to collect the Prize. Prize/s must be collected by the winner/s within 10 (ten) working/business days from the announcement and notification of the winners, failing which the Prize will be forfeited.
    • In the event that a Prize can be sent electronically via email, a valid email address must be provided by the winner. If Vodacom or Openfield has sent the email containing the electronic Prize to the email address provided, delivery thereof will be deemed to have taken place. Neither Vodacom nor Openfield will be held liable if delivery to such an email address fails or if the winner is unable to retrieve the email or Prize as sent to such email.
    • In the event of data and/or airtime Prizes, all data Prizes will be allocated to the winners within seven (7) working days after the competition days after the competition winner(s) have been confirmed and the winner(s) details have been confirmed, including the Vodacom MSISDN (cell phone number) that the data and/or airtime must be transferred to.
    • In the event of a cash Prize, the cash Prize will be transferred via EFT (electronic funds transfer) to the winner within seven (7) working days after the competition winner(s) have been confirmed and the winner(s) banking details confirmed by receiving proof of banking details and identification.
    • In the event of a Prize being an award on the VodaPay App, the winner must download the App and register on the App. Vodacom can only transfer money into the VodaPay wallet if the the winner has downloaded the App and registered on it. The cash Prize will be transferred into the winner’s VodaPay wallet within seven (7) working days after confirmation by the winner of their VodaPay details. Should the winner fail to meet the criteria for a period of ten (10) working days, the Prize will be forfeited.
  4. Should Vodacom or Openfield not be able to fulfil their obligation in delivering the Prize(s) to the winner(s), for whatsoever reason, including due to lack of accurate information provided by the winner(s) or the winner(s) inability to receive the Prize, the Prize will be forfeited.
  5. In order to effect arrangements required for the Prize fulfilment in terms of this Competition, Vodacom will share personal details of the respective winners, such as name and surname, and contact number, with a Vodacom-approved third agency, Openfield Marketing, for distribution of the Prize items, and by participating in the Competition, entrants/participants agree to such disclosure as is necessary to effect Prize fulfilment.
  6. If a winner cannot accept a Prize for any reason whatsoever, or if Vodacom or Openfield are unable to deliver the Prize (including for the reasons mentioned above), the Prize will be awarded to the next selected entrant.
  7. All risks and ownership of the Prizes shall pass to the winners on transfer/delivery thereof, and all of Vodacom’s obligations regarding the Competition and Prizes shall terminate.

Prizes are not transferable and not exchangeable

  1. No Prize is transferable or exchangeable and may not be redeemed by, transferred, or given to another person.
  2. No Prize can be redeemed for cash and may not be sold.
  3. Vodacom will not transfer, allocate, or assign a Prize to someone else if requested by the winner.

Personal information and permission to receive marketing and promotional information

  1. User data collected via the Competition will not be used for any other purpose than for the execution of the Competition and/or for the sharing of related marketing and promotional information.
  2. User data collected via entry for this Competition will be stored for as long as it is legally required to and in accordance with Vodacom’s Privacy Policy, http://www.vodacom.co.za/vodacom/terms/privacy-policy.
  3. By entering this Competition, entrants/participants give Vodacom permission to send them marketing or promotional information about Vodacom products, services and other Competitions, and consent to their name, contact number, and/or email address being shared with official Partner/s in the campaign to which the Competition relates, for marketing or promotional purposes.
  4. The entrant(s) will be given the option to opt out of receiving marketing or promotional information via the platform from which they receive such information.

General

  1. Vodacom may be bound by specific event-related rules and regulations that are determined by relevant governing bodies. These rules will be communicated to the competition entrant/participant and with which the competition entrant/participant agrees to comply.
  2. Nothing in these Terms and Conditions is intended to, or must be understood to, unlawfully restrict, limit or avoid any rights or obligations, as the case may be, created for either the entrant/participant or the promoter in terms of the Consumer Protection Act, 68 of 2008 (“CPA”).
  3. The decision of the judges (who decide the winners, as appointed by Vodacom at its sole discretion) on any aspect of the Competition, including the allocation of the Prizes, will be final and binding and no correspondence will be entered into.
  4. In the event of a dispute in regard to any aspect of the Competition and/or the Terms and Conditions, Vodacom’s decision will be final, and binding, and no correspondence will be entered into.
  5. Vodacom may, at its discretion, refuse to award a Prize if entry procedures or these Terms and Conditions have not been adhered to or if it detects any irregularities or fraudulent practices.
  6. Vodacom (or its Agent) is entitled in its entire discretion to disqualify any entrant/participant for any reason and will not be obliged to notify entrants/participants of such disqualification.
  7. Vodacom and/or any other person or party associated with the Competition, their associated companies, partners, agents, contractors and sponsors and any of its personnel involved in the Competition shall not be liable whatsoever for any loss or damage incurred or suffered (including but not limited to direct or indirect or consequential loss), death or personal injury suffered or sustained arising from either participation in the Competition or from claiming the Prize.
  8. Vodacom is not liable for any technical failures affecting participation and/or Prize redemption process of the Competition. In addition, neither Vodacom nor its agents shall be responsible for any loss or misdirected entries, including entries that were not received due to any failure of hardware, software, or other computer or technical systems affecting participating in and/or the Prize redemption process of the Competition.
  9. Vodacom cannot and will not be held liable should it be impossible for it to deliver the Prize or to fully perform, execute or fulfil the Prize. Should the Prize be linked to a specific fixture, match or event, and should that specific fixture, match or event be cancelled, interrupted, postponed, or otherwise affected by events or factors outside of Vodacom’s control, Vodacom cannot be held liable for the fulfilment of the Prize or be required to provide an equivalent or replacement Prize.
  10. Vodacom, its directors, employees, agents and distributors are not responsible for any misrepresentation (whether written or verbal) in respect of any Prize nor in respect of any warranties, guarantees or undertakings given by any person other than Vodacom itself.
  11. If Vodacom is required by law to alter or cancel any aspect of the Competition or to terminate it as a result of changes in legislation, or for any reason whatsoever, it will have the right to terminate the Competition being offered, with immediate effect and without notice. In such event, all entrants/participants waive any rights they may have against Vodacom and its associated companies, agents, contractors, official Partners and/or sponsors.
  12. All information relating to the Competition which is published on any marketing material will form part of these Terms and Conditions. In the event of any conflict between such marketing material and these Terms and Conditions, these Terms and Conditions shall prevail.
  13. The Competition is also subject to and must be read in conjunction with, Vodacom’s existing terms and conditions applicable to its website and mobile site, respectively: https://www.vodacom.co.za/vodacom/terms/website-terms-and-conditions
Page Description
Orlando Pirates or Kaizer Chiefs Replica Monthly Jersey Competition 2024 / 25 (the “Competition”) on Vodacom’s official social media platforms.
Page Title
Orlando Pirates Kaizer Chiefs Replica Jersey - Competition | Vodacom
Keywords
Orlando Pirates, Kaizer Chiefs, Orlando Pirates or Kaizer Chiefs, Replica Jersey
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/competition/pirates-chiefs-replica-jersey

Integrated Bundles Terms and Conditions

CBU

Integrated Bundles

Terms and Conditions

By taking up the Integrated bundle offer, you agree to the below terms and conditions:

The integrated bundle offers customers a combination of on-net minutes and all access data to be used on the Vodacom network. 

  1. The integrated bundle is available to Prepaid and Hybrid Vodacom customers
  2. The Integrated offers will be available to you through self-service channels by dialling *135# and/ or *123# on USSD and the VodaPay App
  3. The bundle will provide you with all access data and voice minutes to use on the Vodacom network
  4. The bundle will be available to you from time of confirmation of purchase and valid for the specified period determined by your bundle validity period (e.g. 1, 3, 7 or 30 days)
  5. One day bundles are valid from time of confirmation of purchase until midnight (23h59:59) of the same day
  6. The 3, 7 and 30 day integrated offers are pay once upfront offers with recurring daily allocations
  7. Bundles can be purchased using airtime, credit cards or Airtime Advance, Vodabucks
  8. The bundle is available for use in all compatible smartphone devices and tablets
  9. Once the bundle is depleted and you wish to continue using voice or data services, you shall do so as per your existing tariff plan rates until such time as you purchase additional bundles.
  10. You can check your bundle balances by dialling *135#, and choosing option 1 – balances, or by using the VodaPay App
  11. There will be no carryover following the expiry date of the relevant bundle
  12. If you change payment type from Prepaid / Hybrid to Post-paid the remainder of their bundle will be forfeited
  13. Existing transfer rules apply: https://www.vodacom.co.za/vodacom/terms/data-bundle-terms/data-transfer
  14. When a customer loads an integrated bundle i.e. same bundle type and validity period (any denomination), the remaining data in the customers bundle will adopt the validity period of the new bundle and will therefore be subject to the new expiry date.
  15. Vodacom reserves the right to terminate or change the service at any time
  16. You may only use the service for personal use. You may not use the service for commercial purposes nor may you use it to set up as a personal hotspot. Vodacom reserves the right to suspend the Service if in the opinion of Vodacom, you misuse or abuse the Service in any way whatsoever.
  17. In the event that any of your user data is collected whilst using Service, the user data will be stored for as long as Vodacom is legally required to and in accordance with Vodacom's Privacy Statement, www.vodacom.co.za/vodacom/terms/privacy-policy. If there is no legal requirement, the collected information will only be stored for as long as it is needed for Vodacom to be able to provide the Service and has a legitimate interest in processing such user data.
  18. Vodacom reserves the right to terminate the Services immediately and without notice to you in the event that the Service is held to be or becomes unlawful in terms of applicable laws. In such event you hereby waive any rights which you may have against Vodacom and acknowledge that you will have no recourse or claim of any nature whatsoever against Vodacom
  19. Vodacom reserves the right to amend these terms and conditions and where such change is material, Vodacom shall provide you with reasonable prior written notice before implementing any such change.
  20. Vodacom makes no warranties, expressed or otherwise through its employees or agents unless such warranties are reduced into writing and contained in these Terms and Conditions.
Page Description
The integrated bundle offers customers a combination of on-net minutes and all access data to be used on the Vodacom network.
Page Title
Integrated Bundles
Keywords
Integrated Bundles, Integrated, Bundles
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/integrated-bundles

Home Internet Bundles Terms And Conditions

CBU

Home Internet Bundles

Terms and Conditions

  1. Once-off Home Internet Bundles will be available to the following customer types
  • Home Internet LTE Tariffs (10Mbps, 20Mbps, 30Mbps)
  • Home Internet 5G Tariffs (25Mbps, 50Mbps, 100Mbps and Best Effort)
  1. The Service may only be available on a 24- and 36-months contract
  2. The Home Internet Data Bundles will be available through the following self-service channels.

Home Internet

Vodacom Portal

Header Enrichment

Customer Care (082 135)
  1. All Home Internet Bundles pricing includes VAT

Data

Validity

Rand

100GB

30 Day

R99

200GB

30 Day

R149
  1. Customers will be charged for the volume of data sent and received, and not the time you spend connected.
  2. Home Internet Bundles are valid up to 23:59 on the 30th day from and including the day of purchase.
  3. Customers can extend the validity of their anytime Home Internet Bundles by purchasing another Home Internet Bundles of the same size before the initial bundle has expired. This will extend the validity of the initial bundle to that of the second bundle that was purchased.
  4. Once a Home Internet Bundles is depleted and there is no other applicable data bundle remaining all data usage will be stopped by default. Customers will only be able to use data at out of bundle rates if they have opted in to current out-of-bundle data charges. If a MBB once-off data bundle expires before the allocation is depleted, data usage will continue at 49c/MB.
  5. Once a Home Internet Bundles can be transferred to applicable Vodacom customers. Please visit the data transfer terms and conditions for full details: Vodacom Terms and Conditions - Data Transfer
  6. Home Internet Bundles will be utilised after bundles that were bought before it is depleted. Please note that in the instance that shorter validity bundles are bought after the Home Internet Vodacom may allow these bundles to be depleted first, depending on which bundle expires first.
  7. Data transfer rates are not guaranteed and are dependent on network availability.
  8. Home Internet Bundles do not apply to data roaming.
  9. No pro-ration is applied, the full allocation is always received, and the full charge is always applied.
  10. Customers will receive applicable data usage notifications for usage of their Home Internet Bundles in combination with any other general data bundles active in their account, if applicable.

Home Internet Journey Enhancement (My Vodacom App)

This service "feature" allows for convenient and seamless linking of Home Internet data sims through a Wi-Fi network. This will conveniently enable you to view your MSISDN and purchase data bundles via the My Vodacom App. Please see terms and conditions below:

  1. This feature is available to Home Internet Customers.
  2. This feature is available to new and existing Vodacom customers.
  3. If you're a new customer then:
    • You need to download the "my Vodacom App" on your respective app store (Android: Google Play & IOS: App Store).
    • Once app is downloaded, you need to create a Vodacom profile & link your MSISDN using the header enrichment feature.
  4. If you're an existing customer then:
    • You need to have the "my Vodacom App" on your cellular device.
    • You need to link your data contract MSISDN to your existing Vodacom online profile using header enrichment.
  5. Once your profile has been set up, you need to establish a WIFI connection with your modem.
  6. Once the WIFI connection has been established you will be prompted to click on the "Link Number" button that will retrieve your data sim MSISDN.
  7. Once you retrieve your MSISDN, you will be requested to confirm the presented MSISDN by clicking on the "Link Data Sim" button.
  8. It is your responsibility to ensure that your MSISDN is kept confidential.
  9. Once you have confirmed your MSISDN, then you will be redirected to the homepage of the "my Vodacom App", where you will be able to seamlessly and conveniently purchase data bundles and monitor data usage.
  10. You are at risk to expose the data contract MSISDN when you share your WIFI password to any external parties. Kindly note you are at risk if the external party has the "my Vodacom App".
  11. Vodacom is not liable for any additional connections to your WIFI modem.
  12. Vodacom is not liable for multiple accounts/profiles linked to your Data Sim MSISDN.

Termination/Limitation of Services

  1. Vodacom reserves the right to suspend the Service in the event of suspected abuse or fraudulent usage, outside of what is considered reasonable for private, non-commercial use.
  2. Vodacom reserves the right to limit the Service in regions or areas where there is limited network capacity (high congestion) in order to maintain consistent quality of service.
  3. Vodacom reserves the right to alter or terminate the Service in order to prevent catastrophic impact on the network.
  4. While Vodacom will use its reasonable endeavours to provide the Service, it does not commit to the uninterrupted supply of the Service, due to potential capacity limitations on the network.
  5. Vodacom reserves the right to suspend, cancel or convert the Service with reasonable notice.

Vodacom reserves the right to change and/ or expand on these terms and conditions and will provide reasonable notice of any material changes prior to such change as and when the circumstances permit.

Page Title
Home Internet Bundles
Keywords
Home Internet Bundles, Home Internet, Bundles
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Page Category
Terms and Conditions
Page URL
/vodacom/terms/home-internet-bundles

Vodacom Prepaid Electricity and Water Terms and Conditions

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Vodacom Prepaid Electricity and Water

Terms and Conditions

  1. Vodacom Prepaid Electricity and Water is a service allowing customers to purchase prepaid electricity from most municipalities.
  2. Prepaid electricity and water are available to purchase through the The VodaPay App, Vodacom.co.za and Vodacom Express Recharge *135*02#
  3. These terms and conditions do not in any way overrule, eliminate or adjust the terms and conditions entered into between the client, the bank and/or any municipality.
  4. Vodacom will not be liable for any loss suffered due to incorrect information that was supplied by a client such as: The incorrect cell number, electrical or water meter number or amount.
  5. Vodacom will present you with your prepaid electricity or water token within 5 minutes of a successful transaction. You acknowledge and accept that there may be a delay between Vodacom and any of the third parties involved in the successful conclusion of your prepaid electricity or water purchase.
  6. Although Vodacom complete most recharges within 5 minutes, Vodacom do not in any way guarantee a turnaround time. The main reason for this is Vodacom's reliance on third parties.
  7. Should you not receive your prepaid electricity or water token within 5 minutes or for any queries about the service you can call 082 241 0016.
  8. Vodacom does not charge a service fee for purchasing prepaid electricity or water on our platform. However, the relevant bank fees associated with this transaction will be applicable.
  9. All transactions must be in Rand amounts, no cent amount will be processed.
  10. Vodacom does not determine the number of units to be allocated with prepaid electricity or water purchase, the determination lies with your municipality. Vodacom is a channel to facilitate purchases, therefore the customer must contact their municipality for queries relating to unit allocation. Municipalities may deduct arrears charges for services from your payment 
  11. You remain a customer of the municipality at all times, under no circumstances is Vodacom permitted to contact the municipality on your behalf, including but not limited to, obtaining information related to your account/meter number etc. 
  12. In addition to the above terms and conditions, Vodacom Payment Gateway and VodaPay terms and conditions relevant to your payment transaction; and your bank's standard terms and conditions relevant to the use of your debit or credit card will apply.
  13. Vodacom reserves the right to amend or expand on these terms and conditions and where such amendment is material, Vodacom shall provide reasonable prior notice, as the circumstances permit, of such amendment before it comes into effect
Page Description
Vodacom Prepaid Electricity is a service allowing customers to purchase prepaid electricity from selected municipalities.
Page Title
Vodacom Prepaid Electricity Terms and Conditions
Keywords
Prepaid Electricity
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Page Category
Terms and Conditions
Page URL
/vodacom/terms/prepaid-electricity

Google Terms and Conditions

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Google Terms and Conditions

CONTRACT CONDITIONS OF SERVICE OFFERED BY VODACOM SOUTH AFRICA (PTY) LTD FOR THE CONTENT PURCHASE AND DIGITAL SERVICES AVAILABLE ON GOOGLE PLAY

These terms and conditions define the procedures and terms with which Vodacom SA (Pty) Ltd, (hereinafter referred to for brevity "Vodacom"), with registered office in South Africa and the head office at Corporate Park, 082 Vodacom Boulevard, Vodavalley, Midrand registered in terms of the laws of South Africa with company registration  no 1993/003367/07, VAT No. 4010139121, provides its clients with legal age and prepaid and post-paid mobile phone subscribers (hereinafter the "Customer" / the "Clients") the ability to purchase digital content and services (files, applications, texts, software for mobile phones, songs, audio files or other sounds, pictures, videos or other images) available in Google Play (hereinafter also referred to as the "content") through the charged amount of pre-paid phone credit or debit in the telephone customer account (hereinafter also referred to as "Service").

The Google Play service is managed and owned by Google Inc., a company incorporated in Delaware with headquarters at 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). The use of Google Play is governed by a contract between you and Google consisting of the Google Terms of Service (available at the Internet address http://www.google.com/accounts/TOS ) and the Google Terms of Service Play (available on the Internet at http://www.google.com/mobile/android/market-tos.html ). In addition, the use of Google Play is subject to the Business Rules and Program of Google Play (available at the Internet site http://www.google.com/intl/it/mobile/android/market-policies.html ).

The present conditions of contract, specifications and economic conditions of Google Play and specifications and economic conditions of the content provider content (hereinafter the "Merchant") reported in Google Play form the contract of the Service (hereinafter jointly " conditions of Contract ").

Some of these contents can be offered by Vodacom, while others can be offered by third parties not connected to Vodacom. Customer agrees that Vodacom is not responsible for any content marketed by the Merchant Content on Google Play that is not produced by Vodacom itself.

1. Using the service and purchase of Content from Google Play

To use the service you must have a minimum age of 18 years and be resident in the Republic of South Africa. Your use of the Service implies full acceptance of the Conditions of Contract and commitment to respect them.

The right to access and use the Service is strictly limited to the SIM card inserted in the device used at the time of use of the Service, and is not transferable to third parties. The customer must be fully authorized to use the SIM card to use the Service. If the SIM card is not registered to the Client or if the real user data is not entered in the computer systems and associated users), the ultimate subject of the SIM card user must be authorized to use by the person whose name the SIM card service it. Vodacom expressly states that the use of the Service on a SIM card not registered to the Client and / or owned by a person who has been granted permission to use the SIM card of your use of the Service, can have consequences civil nature and / or, where appropriate, criminal, taxation of non-authorized customer.

Notwithstanding the mandatory law, Vodacom reserves the right to provide monthly maximum limits spending to purchase Content.

The customer has 15 minutes from the time to return the purchased content from Google Play and download the Content obtain a refund of the entire cost incurred. The customer can return a specific content only once; if the customer buys again the same content, it will not return it a second time.

Customer agrees to comply with all applicable tax information, also providing for communications and payments of taxes due in connection with the purchase of Content available in Google Play and will take charge of all communications and payment of taxes due.

2. Call center and communications

The customer can always contact the customer service 082111 to find information and assistance on the service.

3. Vodacom Responsibility and changes of Service

Vodacom does not guarantee, expressly or implicitly, that the Service will be free from errors or problems.

Vodacom does not accept responsibility for:

  • the incorrect use by the Customer Service;

  • the violation by the customer of any of the provisions set forth in clause 4;

  • malfunctions and / or lack of conformity and / or configuration errors or incompatibilities of the device / terminal that the customer does not allow the use of the Service and / or Content;

  • failure to send the contents as a result of delayed and / or non-payment by the customer;

  • delays and / or total or partial interruption of the Service for any reason beyond the control of fact and / or negligence by Vodacom;

  • acts of God or from acts and omissions of third parties;

  • reserving the right, in such cases, as of now the right to suspend and / or terminate the Service and / or disable the Customer by the Service.

The cases listed in all points will consistently be resolved as soon as possible within the time required for this type of activity.

Vodacom also will not be held responsible for any damage to the Client and / or to its mobile devices that may arise from the content.

Vodacom reserves the right at any time and for any reason, to change these terms and conditions of service (i.e. specify the service-charge / charge) upon notice to the customer. Such changes will be communicated to customers by Vodacom, with at least 30 (thirty) days' notice, in writing, or by means of appropriate information campaign. The Client, if you do not accept the changes proposed by Vodacom, will have the right to disconnect the Service, without charges and / or costs within thirty (30) days of notification by calling 082111. Notwithstanding the above, the customer is required to pay the fees accrued up to the date of service deactivation. If the Customer does not dis-activates the service within 30 (thirty) days of notification of the changes, such changes will be considered accepted.

Vodacom may at any time decide to suspend and / or terminate the Service and Vodacom shall not be liable for any right to compensation and / or damages. Vodacom will only be obliged to notify the Customer of the closing date of the service with a notice of at least 30 (thirty) days.

4. Customer Responsibilities for the use of the Service and Content

The SIM card holder will be responsible for any charges and payments incurred by the use of the Service independent of whom uses the service.

The Customer agrees not to use the Service for illegal purposes and shall at all times comply with these Conditions of Contract.

The content of Google Play purchases are intended solely for personal non-commercial purposes; (ii) the Customer shall not copy or distribute any part of the Service in any medium; (iii) shall not alter or modify any part of the Services other than as may occur during your proper use of the Service for their intended purpose; and (iv) shall comply with these Terms and Conditions.

In using the Service and make use of the Content, the Customer agrees to:

  1. not violate the provisions of law, regulations, third party rights, including provisions relating to the law on authors' rights;

  2. not forward, reproduce, duplicate and distribute any Content which are offered under license for personal use only.

  3. Furthermore the customer is committed to:

  4. not to cause damage and / or engage in disruption to telecommunications operators and / or other customers;

  5. comply with any limitations in the use of the Service and the use of exclusively reserved contents to adults;

  6. Vodacom hold harmless from any liability arising from failure to comply with these limitations.

The customer therefore undertakes to indemnify Vodacom from any damage resulting from the breach of these terms and conditions and / or of any applicable law or regulations.

The customer finally agrees to pay on time the amounts provided for the use of the Service. In the event that the Customer is in default, Vodacom reserves the right to suspend the Service, and to terminate this contract, by written notice by SMS with notice of 7 (seven) days. Against this resolution, the Customer will have the obligation to pay the amounts accrued to Vodacom until the date of the resolution, subject to greater damage.

The Customer must also abide by good faith and fairness in the use and enjoyment of the SIM card, the Service, promotions and price plans, respecting the procedures and limitations of the Service offer.

The Customer should therefore refrain from achieving several benefits other than those related to the normal use of the SIM card and the Service.

In the above cases Vodacom reserves the right to terminate or suspend Service offers and promotions, and to take any other reasonable measures provided for in the Conditions of Contract. Vodacom also reserves the right to suspend at any time Service promotional offers in the event of faults or defects of the technical control or billing systems.

5. Rights of Industrial and Intellectual Property

All rights to industrial and intellectual property in connection with the Service and everything else connected with the provision of the same by Vodacom, including all data, information, materials and other content, including by way of example and not limitation, texts, drawings, graphics, photographs, software (in any code, or notation language), videos, music, sounds, is the exclusive property of Vodacom and / or its licensors. No right or license is granted to the Customer on the same except for that provided in these Conditions of Contract and / or any specific conditions that the customer agrees to comply.

The Customer acknowledges and agrees that the trademarks, names, logos and signs used by Vodacom in connection with the Service and all related rights Industrial and / or Intellectual Property is the exclusive Vodacom's ownership and / or its licensors.

The use of Content does not give the Customer any rights to any of them. All intellectual property rights relating to and connected to the Contents and computer means by which they are implemented are and remain the exclusive property of the Merchant. Intellectual works such as (but not limited to) the editorial content, they are the exclusive property of the owners of copyright and other related rights, and are protected by law. These can only legitimately be downloaded for personal and private use of the Customer, and cannot in any way be reproduced, processed, distributed, sold for consideration to a third party, adapted, or made available to the public.

6. Disclaimer of Warranties

The Customer expressly declares to be aware and accept that its use of Google Play or any Content downloaded or otherwise obtained through Google Play is at your sole risk.

The use of Google Play or any Content downloaded or otherwise obtained through the use of Google Play by the Customer it is at his own risk, and the Customer is solely responsible for any damage suffered by my device and the loss of data that may suffer as a result of that use.

To the extent permitted by law, Vodacom also expressly disclaims any warranty of any kind, express or implied, including any of merchantability, quality assurance, fitness for purpose and non-infringement with respect to Content downloaded or otherwise obtained through Google Play with reference to Google Play.

7. Limitation of Liability

The Customer acknowledges and accepts that Vodacom is not liable (whether in contract, tort liability, including liability for negligence) for any direct, indirect or consequential damages that the Customer may have suffered through its use of Google Play or with respect to any content downloaded or otherwise obtained, including any loss of data, even if Vodacom unless it results from Vodacom gross negligence.

8. Applicable law and exclusive jurisdiction

All matters arising from or in connection with this Contract Conditions including, without any limitation whatsoever, its interpretation, validity existence or termination for any reason shall be determined in accordance with the laws of the Republic of South Africa. The use of the Service constitutes full and unconditional acceptance by the Customer of the Conditions of Contract.

PRIVACY VODACOM

Vodacom as owner of the data processing, ensures that the processing of personal data of customers is carried out in a manner consistent with the requirements of Protection of Personal Information Act of South Africa ("PoPi").  For operation of the Service customer data will be shared between Vodacom, Vodafone Group PLC and Google, as Google Play Provider and Merchant. The personal data of the above processing, may consist of text, video, images, sounds, phone numbers, email addresses, nicknames, pet names and / or otherwise from any appropriate information to identify or possible to identify the customer, even indirectly , by reference to any other information including a personal identification number. For the purpose of the use and implementation of such a system may require the storage of data. The data will be used for accounting reasons and for reasons of administration and technical management of the Service. You agree to use the Service and therefore authorize the consequent and adequate use of your data. Vodacom, Google and the Merchant are allowed, in order to prevent abuses in the use of the Service to carry out random checks on the information sent. Vodacom, Google and the Merchant are allowed to relay messages to the civil authorities and to the competent authorities, in compliance with applicable laws and ordinances, in the case where there is a suspicion of crime or breach of contract. The customer's personal data may be transferred outside of South Africa to England, United States of America and Ireland.

Use of Personal Information or personal data 

1. Purpose of treatment and mandatory data

The data you provided will be used by Vodacom, for purposes related to your use of the Service for the purchase of digital content and services available on Google Play and to allow the fee charged on prepaid phone credit or debit in telephone Customer's behalf. In addition to the aforementioned purposes, the data is processed, to fulfil Vodacom's obligations under the law, regulations or legislation.

The failure, partial or incorrect entry of the above data by the Customer may not allow the purchase of digital content and services.

2. Procedures and logic of the treatment

The customer data is processed manually (e.g. on paper) and / or automated tools (for example, by using electronic procedures) and in compliance with current regulations for the activation of the Service.

3. Data Controller, Managers and categories of Representatives in the field Vodafone

The holder of your personal data is Vodacom (Pty) Ltd and Vodafone Group, companies subject to management and coordination of Vodafone Group Plc, with registered office in in the Republic of South Africa and England respectively.

Your data will be handled by Google, such as Google Play Provider and Merchant, who are headquartered at 1600 Amphitheatre Parkway, Mountain View California 94043, USA such as suppliers of digital content and services you purchased on Google Play. Google Merchant and carry out the related treatments such as independent Holders in accordance with the provisions on privacy.

Your personal data will be handled by competent technical / operational functions of Vodacom and the Vodafone Group PLC Company. Such staff, who operate under the direct authority of the respective "Data Processors", the data processors have been designated and have received respect, adequate operating instructions.

4. Categories of third parties to whom the data may be communicated as Holders or could learn about them as managers or agents

Besides give Vodacom employees, some processing of your personal data may be also performed by third parties, that Vodacom entrusts certain activities (or part thereof) to achieve the purposes of paragraph 1). In this case the same subjects will work as autonomous holders or will be designated as Managers or Trustees. The Managers or any Assigned, Vodacom will impart adequate operating instructions, with particular reference to the minimum security measures, in order to ensure confidentiality and data security.

5. Right of access to personal data 

You will access at all times to the data concerning you and you can exercise the other rights provided in terms of the Promotion of Access to Information Act 2 of 2000. Similarly you may ask the source of data, correction, updating or integration of inaccurate or incomplete data, or erasure or blocking of data handled in violation of law, or oppose their use for legitimate reasons as indicated in the request and as permitted by PoPi.

Page Title
Google Terms and Conditions
Keywords
terms, conditions, google
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0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/google-terms-and-conditions

Vodacom RED Suite Experience Competition Terms And Conditions

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Vodacom and SuperSportBet Vodacom RED Suite Experience Competition

Terms and Conditions 

Vodacom (Pty) Ltd (“Vodacom”) and SuperSportBet (Pty) Ltd (“SuperSportsBet”) are running the Vodacom Red Suite Experience, as part of the MTN 8 soccer tournament for the semi-final match taking place at Orlando Stadium, 31 August 2024 between Orlando Pirates and Cape Town City (the “Competition”),  on Vodacom and SuperSportBet’s official social media and digital platforms and any third-party partner social media and digital platforms.

These are the Standard Competition Terms and Conditions that apply to the Competition and comprise Part A (which contains the Competition-specific information) and Part B (which contains general terms and conditions that apply to all competitions). In the event of any conflict, the terms and conditions of Part B prevail.

By entering and/or participating in this Competition, entrants/participants opt into, agree, and consent to be bound by the Terms and Conditions (comprising Part A and Part B) stated below.

Part A: Competition-Specific Terms and Conditions

Competition Duration

  1. The Competition period/duration is from:
    • Start date: 08h00, Monday 26 August 2024
    • End date: 23h59, Wednesday 28 August 2024

Competition Prize/s

  1. The Competition Prize comprises of is: 2 (two) suite tickets per winner to the Semi Final
    • Total number of Prizes: 2 (two) winners in total which will be allocated 2 (two) suite tickets per winner for the Semi final
    • Value of the Prize(s) (per Prize): R 3000 (three thousand rand) per person.
    • Prize inclusions: The Prize includes suite tickets, food and beverage in the suite, as determined by Vodacom and SuperSportBet, and any other gift(s) Vodacom and/or SuperSportBet may provide.
    • Prize exclusions: The Prize excludes any and all travel to attend the event and any other costs which may be incurred by the winner to attend the event that falls outside elements provided as part of the prize.

Eligibility

  1. The Competition is open to Vodacom Red customers, with an uninterrupted tenor with Vodacom of 24 (twenty four) months or longer as well as SuperSportBet customers who entered via Vodacom and/or other third-party social media and digital platforms, who completed the competition form, or other stipulated requirements for entry as specified for the Competition. 
  2. Eligible entries will be put into the draw and through the process of a randomiser (selected at random), the winner will be selected.
  3. Participants are allowed to enter multiple times.

Prize Delivery

  1. The Prize delivery for this specific Competition is not applicable.
  2. The general provisions of Part B, in clauses 33 to 45 below, will apply.

SuperSportBet

  1. SuperSportBet (Pty)Ltd, registration 2021/962295/07, is licensed by the Western Cape Gambling and Racing Board. Bookmaker license: 10191097, License issued in Cape Town on 22nd November 2022.

Part B: General Competition Terms and Conditions

In addition to the Specific Competition Terms and Conditions outlined in Part A above, the following General Terms and Conditions apply to the Competition.

Duration

  1. The duration of the Competition (as stipulated in Part A above) may be extended, curtailed or cancelled at the discretion of Vodacom and SuperSportBet.

Prize

  1. Vodacom and SuperSportBet have the right to change the type and quantity of prize/s (described in Part A above) to determine the value of the Prize/s or to substitute it at their discretion.

Eligibility

  1. Only entries received during the Competition period (as stipulated in clause 1 in Part A above) will be eligible entries.
  2. The Competition is only open to natural persons. Entries received from business accounts held by legal persons (amongst other Corporates and SMEs, etc.) are excluded and not eligible to participate in the Competition.
  3. The competition is open to all South African Residents over the age of 18 who are in possession of a valid identity document.
  4. Only entrants/participants who are using SIM cards that have been RICA (Regulation of Interception of Communications and Provision of Communication-Related Information Act) registered are eligible to win the Competition. Each owner of a SIM card(s) is responsible for complying with South African law by RICA registering their SIM cards.
  5. Unless otherwise stipulated, employees, directors and agents of Vodacom and SuperSportBet and all participating stores, their immediate families, life partners, business partners and associates, and any person directly involved with the sponsoring, devising, production, management, or marketing of this Competition are not eligible to participate in this Competition.
  6. Entrants/participants must reside in South Africa and be in possession of a valid South African identity document or permanent residence permit or temporary residence permit valid for a period exceeding 3 (three) months for the Republic of South Africa and valid for the Competition duration.
  7. Entrants/participants are only eligible if they have not won a Vodacom competition during 6 (six) months preceding this Competition. The 6 (six) months calculation will start from the date that Vodacom fulfilled the Prize in the preceding Competition.
  8. In the event that the user of the mobile phone (i.e., the entrant/participant in the Competition) is not the person that is responsible for payment of the participating mobile phone account/ charges, then the Prize will be awarded to the person that is responsible for payment of the participating mobile phone account/ charges.
  9. Vodacom customers who are not in good standing with Vodacom, or are involved in any legal process with Vodacom, or are in arrears with their accounts are not eligible for this Competition.

Valid Entry

  1. A Valid Entry must comply with the Competition requirements as stated or described, including as above or on the platforms (social media or other – as selected by SuperSportBet and Vodacom in its discretion), and which competition requirements may include prompts or instructions for participating in the Competition, (e.g., voting for something, selecting or identifying something or other stated requirement), and/or by completing any required entry forms.
  2. Qualifying entrants/participants must complete all the required information on the Competition entry form or platform, which can be found via Vodacom’s social media platforms during the period of this Competition.
  3. Responses directly or via direct messages on any social media platform will not be considered valid entries.
  4. Only correct answers or a correct sequence of answers will be accepted and eligible to be selected as a winner at Vodacom and/or SuperSportBet’s discretion.
  5. Unless otherwise stipulated in or required by the entry requirements, there are no additional charges for participating in the Competition. In respect of online entries, standard data costs may apply to uploading a valid entry online, as may be applicable. Standard data costs apply as per the user’s Service Provider and existing price plan for data usage and are subject to the applicable Terms and Conditions of that service.
  6. Vodacom and/or SuperSportBet shall not be liable for any costs incurred by the winners for entering the Competition or claiming any prizes. 
  7. Data transfer speeds are not guaranteed and are dependent on network availability and utilisation.
  8. Vodacom and/or SuperSportBet (or its/their Agent) retains the right to determine, at its/their sole discretion, if entrants/participants meet the stipulated eligibility criteria, criteria for a valid entry, competition requirements, and may be eligible to win a prize based on the Competition requirements.
  9. Vodacom and/or SuperSportBet (or its/their Agent) is entitled to, in its/their sole discretion, disqualify any entrant/participant from the Competition for any reason and will not be obliged to notify entrants/participants of such disqualification.

Prize Draw and/or winner selection

  1. The winners of the Prize will be randomly selected from all eligible entries who meet all the requirements set out in these Terms and Conditions, and will be selected at Vodacom’s discretion.
  2. The verified winners will be notified within (2) two days after he/she has been selected and verified as a winner / within one (1) hour after being selected and verified as a winner.
  3. The decision of the judges (who draw the prizes or decide the winners, as appointed by Vodacom and/or SuperSportBet at its/their sole discretion) on any aspect of the Competition, including the award or allocation of the Prizes, will be final and binding and no correspondence will be entered into.

Winner Validation

  1. All the information provided or related to this Competition shall be managed, captured, and approved by Vodacom.
  2. Vodacom will share personal details of the respective winners, such as name and contact number, with a Vodacom-approved third-party agency, Openfield Marketing, who will notify the respective winners that they have won in the Competition, and by participating in the Competition, entrants/participants agree to and accept such disclosure as is necessary to effect Prize fulfilment.
  3. Vodacom and Openfield Marketing will use reasonable efforts to contact the winners via direct messaging on their social media profile, email, or telephonically as may be applicable on the contact details provided by the entrants/participants to participate in the Competition.
  4. Vodacom and Openfield Marketing shall attempt to contact the winners for a period of 2 (two) normal working weekdays after their names have been drawn and verified as winners. The winners will be contacted during normal working hours, between 8 (eight) in the morning and 5 (five) in the afternoon. Winners will be advised of arrangements in respect of Prizes at the time of contacting the selected winners.
  5. Should an entrant/participant not be available, or should Vodacom or its Agent be unable to reach that participant for any reason whatsoever, on the contact details provided during the timeframe stipulated above or of the Participant rejects, forfeit, or decline acceptance of the Prize, that person’s right to the Prize will be deemed to have been waived and forfeited. Vodacom reserves the right at is sole discretion to then award the Prize to the next randomly drawn entrant/participant.
  6. The claim for any Prize will be subject to security and validation, and Vodacom reserves the right to withhold any Prize until it is satisfied that the claim by a particular winner is valid. The selected winners must be able to identify themselves, in a manner determined by Vodacom, as the qualifying entrants/participants to the Competition and have to comply with the required validation procedure, determined by Vodacom, in order to claim any Prizes, failing which such winner will forfeit the Prize and the Prize will be awarded to the next selected qualifying entrant.
  7. Notwithstanding the fact that the Prizes vest in the winners immediately upon the determination of the results, in the event that the required information, documentation or verification from a particular winner has not been received at the agreed cut-off date communicated to the winner, or no effort is made on the part of any of the winners to make special arrangements to meet the deadline set by Vodacom, such Prize will be forfeited. Vodacom then reserves the right to award the Prize to the finalist that is next in line.
  8. The winners’ name and location may be displayed on www.vodacom.co.za/competition_winners after a period of 2 (two) working days subsequent.
  9. Vodacom shall request the winner’s/winners (as may be applicable) consent in writing to their image and/or likeness being used and published by Vodacom in connection with the Competition for a period of 12 (twelve) months after they have been announced as the winner. The winner may decline the use of their image and/or likeness by Vodacom.

Prize Delivery

  1. The following general conditions apply to the delivery of Prizes.
  2. Vodacom and/or its Agent will determine the mode of Prize delivery at its discretion.
  3. If the method of Prize delivery is identified in Part A above, the clause applicable to that method of delivery as detailed more fully below will apply:
  4. In the event of a Prize requiring physical delivery - delivery will take place via courier at dates, times and places arranged between Openfield and the winner(s). The winner must provide a correct address for delivery. Delivery may only be possible during weekdays (Monday – Friday) between 09h00 – 17h00, and not on Saturdays, Sundays, and public holidays. If the winner is not home for courier or delivery, or the address cannot be found, the winner will be offered one more opportunity to provide an accessible address for delivery and to be available for such delivery; if delivery is still not possible or Vodacom’s Agent is unable for any reason whatsoever not to effect delivery, the Prize will be forfeited.
  5. In the event of a Prize requiring physical collection – Vodacom or Openfield Marketing will communicate the address and location where and hours when the Prize can be collected by the winner(s). Neither Vodacom nor Openfield shall be held liable should the winner(s) be unable to collect the Prize. Prize/s must be collected by the winner/s within 10 (ten) working/business days from the announcement and notification of the winners, failing which the Prize will be forfeited.
  6. In the event that a Prize can be sent electronically via email, a valid email address must be provided by the winner. If Vodacom or Openfield has sent the email containing the electronic Prize to the email address provided, delivery thereof will be deemed to have taken place. Neither Vodacom nor Openfield will be held liable if delivery to such an email address fails or if the winner is unable to retrieve the email or Prize as sent to such email.
  7. In the event of data and/or airtime Prizes, all data Prizes will be allocated to the winners within seven (7) working days after the competition days after the competition winner(s) have been confirmed and the winner(s) details have been confirmed, including the Vodacom MSISDN (cell phone number) that the data and/or airtime must be transferred to.
  8. In the event of a cash Prize, the cash Prize will be transferred via EFT (electronic funds transfer) to the winner within seven (7) working days after the competition winner(s) have been confirmed and the winner(s) banking details confirmed by receiving proof of banking details and identification to the satisfaction of Vodacom or its Agents in their sole discretion.
  9. In the event of a Prize being an award on the VodaPay App, the winner must download the App and register on the App. Vodacom can only transfer money into the VodaPay wallet if the the winner has downloaded the App and registered on it. The cash Prize will be transferred into the winner’s VodaPay wallet within seven (7) working days after confirmation by the winner of their VodaPay details. Should the winner fail to meet the criteria for a period of ten (10) working days, the Prize will be forfeited.
  10. Should Vodacom or Openfield not be able to fulfil their obligation in delivering the Prize(s) to the winner(s), for whatsoever reason, including due to lack of accurate information provided by the winner(s) or the winner(s) inability to receive the Prize, the Prize will be forfeited – which will be determined at Vodacom’s or its Agent’s sole discretion.
  11. In order to effect arrangements required for the Prize fulfilment in terms of this Competition, Vodacom will share personal details of the respective winners, such as name and surname, and contact number, with a Vodacom-approved third agency, Openfield Marketing, for distribution of the Prize items, and by participating in the Competition, entrants/participants agree to such disclosure as is necessary to effect Prize fulfilment.
  12. If a winner cannot accept a Prize for any reason whatsoever, or if Vodacom or Openfield are unable to deliver the Prize for whatsoever reason (including the reasons mentioned above), the Prize will be awarded to the next selected eligible entrant.
  13. All risks and ownership of the Prizes shall pass to the winners on transfer/delivery thereof, and all of Vodacom’s obligations regarding the Competition and Prizes shall terminate.

Prizes are not transferable and right of admission is reserved

  1. No Prize is transferable or exchangeable and may not be redeemed by, transferred, or given to another person.
  2. No Prize can be redeemed for cash and may not be sold.
  3. Vodacom and/or SuperSportBet will not transfer, allocate, or assign a Prize to someone else if requested by the winner.
  4. Where a Prize is for an event(s) and / or experience(s):
    • It is restricted to the winner(s) of the Prize only. No additional guests will be allowed to enter or have access to the event(s) and / or experience(s);
    • Right of Admission to the event(s) and experience(s) is reserved by Vodacom and/or SuperSportBet, its/their Agent’s or Partners in respect of the event or experience;
    • Vodacom and/or SuperSportBet (including its/their Agent’s or Partners in respect of the event or experience) reserves the right to have a winner (and their partner and / or guest) removed from an event at any time should the behaviour or language of such winner or guest, at the discretion of Vodacom and/or SuperSportBet (its/their Agent’s or Partners in respect of the event or experience), be considered to constitute harassment or be inappropriate, including behaviour or language that is discriminatory or hateful on grounds such as race, gender, sex, pregnancy, marital status, ethnic or social origin, colour, sexual orientation, age, disability, religion, conscience, belief, culture, language and birth; and
    • Vodacom and/or SuperSportBet (including its/their Agent’s or Partners in respect of the event or experience) reserves the right to remove any winners (and their partner and / or guest) from an event at any time should their behaviour be considered to be dangerous to themselves or any other person or contravening any applicable health and safety requirements.

Undertakings, limitation of liability and indemnification

  1. Event(s) and/or experience(s), to which the Competition Prize relates, may be hosted by third parties (for example, at sport stadia, theatres, convention or other centres owned by other entities). Winner(s) agree to comply with the rules and regulations applicable to events held at such premises upon entry, and as may be stipulated by the owners of such premises.
  2. Entry to any events, experiences, and venues in respect of which Vodacom and/or SuperSportBet may give away prizes as part of competitions on its platforms, are bound and regulated by specific event or venue-related rules and regulations, which may be determined by event or venue owners or relevant governing bodies. By participating in this competition, Competition Participants:
    • acknowledge and agree that they are bound by such event, experience, or venue rules upon entry to such premises, event or experience;
    • undertake to adhere to and comply with any and all reasonable event, experience, or venue rules and/or regulations; and
    • indemnify Vodacom and/or SuperSportBet, its agents, or employees from any liability associated with Competition participants/winners failure to adhere to such rules and regulations and any damages that occur as a result.
  3. Vodacom and/or SuperSportBet, its associated companies, partners, agents, contractors, sponsors, and personnel involved in or associated with the Competition, or a related event or experience shall not be liable whatsoever for any loss or damage incurred or suffered (including but not limited to direct or indirect or consequential loss), death or personal injury suffered or sustained arising from either participation in the Competition, from claiming the Prize, or attending an event or experience forming part of the Prize.
  4. Vodacom and/or SuperSportBet (including its Agent’s or Partners in respect of the event or experience) is not liable for any technical failures affecting participation and/or Prize redemption process of the Competition. In addition, neither Vodacom nor its agents shall be responsible for any loss or misdirected entries, including entries that were not received due to any failure of hardware, software, or other computer or technical systems affecting participating in and/or the Prize redemption process of the Competition.
  5. Vodacom and/or SuperSportBet (including its Agent’s or Partners in respect of the event or experience) cannot and will not be held liable should it be impossible for it to deliver the Prize or to fully perform, execute or fulfil the Prize. Should the Prize be linked to a specific fixture, match, event or experience, and should that specific fixture, match, event, or experience be cancelled, interrupted, postponed, or otherwise affected by events or factors outside of Vodacom’s control or at Vodacom’s discretion, Vodacom cannot be held liable for the fulfilment of the Prize or be required to provide an equivalent or replacement Prize.
  6. Vodacom and/or SuperSportBet, its directors, employees, agents and distributors are not responsible for any misrepresentation (whether written or verbal) in respect of any Prize nor in respect of any warranties, guarantees or undertakings given by any person other than Vodacom itself.

Personal information and permission to receive marketing and promotional information

  1. User data collected via the Competition will not be used for any other purpose than for the execution of the Competition and/or for the sharing of related marketing and promotional information.
  2. User data collected via entry for this Competition will be stored for as long as it is legally required to and in accordance with Vodacom’s Privacy Policy, http://www.vodacom.co.za/vodacom/terms/privacy-policy.
  3. By entering this Competition, entrants/participants give Vodacom and/or SuperSportBet permission to send them marketing or promotional information about Vodacom and/or SwuperSportBet products, services and other Competitions, and consent to their name, contact number, and/or email address being shared with official Partner/s in the campaign to which the Competition relates, for marketing or promotional purposes.
  4. The entrant(s) will be given the option to opt out of receiving marketing or promotional information via the platform from which they receive such information.

General

  1. Nothing in these Terms and Conditions is intended to, or must be understood to, unlawfully restrict, limit or avoid any rights or obligations, as the case may be, created for either the entrant/participant or the promoter in terms of the Consumer Protection Act, 68 of 2008 (“CPA”).
  2. In the event of a dispute in regard to any aspect of the Competition and/or the Terms and Conditions, Vodacom and/or SuperSportBet’s decision will be final, and binding, and no correspondence will be entered into.
  3. Vodacom and/or SuperSportBet may, at its/their discretion, refuse to award a Prize if entry procedures or these Terms and Conditions have not been adhered to or if it detects any irregularities or fraudulent practices.
  4. If Vodacom and/or SuperSportBet is required to alter or cancel any aspect of the Competition or to terminate it by law, as a result of changes in legislation, or for any reason whatsoever, it has the right to terminate the Competition, with immediate effect and without notice. In such event, all entrants/participants waive any rights they may have against Vodacom and/or SuperSportBet and its/their associated companies, agents, contractors, official Partners and/or sponsors.
  5. All information relating to the Competition which is published on any marketing material will form part of these Terms and Conditions. In the event of any conflict between such marketing material and these Terms and Conditions, these Terms and Conditions shall prevail.
  6. The Competition is also subject to and must be read in conjunction with, Vodacom’s existing terms and conditions applicable to its website and mobile site, respectively: https://www.vodacom.co.za/vodacom/terms/website-terms-and-conditions
  7. SuperSportBet is a licensed betting operator and supports responsible gambling. No person under the age of 18 are permitted to gamble. Winners know when to stop. National Responsible Gambling Programme: 0800 006 008 or Whatsapp help 0766 675 0710. Warning: Gambling involves risk
Page Description
Vodacom Red Suite Experience, as part of the MTN 8 soccer tournament for the semi-final match taking place at Orlando Stadium, 31 August 2024 between Orlando Pirates and Cape Town City (the “Competition”), on Vodacom and SuperSportBet’s official social media and digital platforms and any third-party partner social media and digital platforms.
Page Title
RED Suite Experience Competition
Keywords
RED Suite Experience, RED, Suite, Experience, Suite Experience
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/competition/red-suite-experience

Zetnet Bundles Terms and Conditions

CBU

Zetnet Bundles

Terms and Conditions

  1. The Zetnet Integrated Bundles will be available from the 23rd November 2022.
  2. Vodacom reserves the right to terminate or change the service at any time and for whatsoever reason. Vodacom further reserves the right to amend these Terms and Conditions and where such amendment is material, Vodacom will provide you with reasonable prior written notice before implementing any such change. You have the responsibility to at all times familiarise yourself with the Terms and Conditions as amended from time to time.
  3. The Zetnet Integrated bundles will be available via the Vodacom *135# USSD
  4. The Zetnet Integrated bundles will only be available for purchase to Zetnet customers with a prepaid Vodacom sim card provisioned for Zetnet price plan.
  5. The Bundles will be available to you through the following self-service sales channels
  6. The Zetnet Integrated bundles will be available on the Zetnet starter pack.
  7. These bundles will be allocated with a Night Owl Data that is equivalent to the data bundle that can be used between midnight and 5am
  8. These bundles do not apply to data roaming
  9. No pro-ration is applied to the price of the Bundles, the full price and the full allocation is always applied at the time of purchase or activation.

Data bundle Balance Roll-over

  1. All Bundles are valid for a period of 1 or up to 30 calendar days from the date that you made the purchase (the “Validity Period”).
  2. The Bundles that are not used during the Validity Period will be rolled over free of charge for the next 30 days where if unused the data will expire.
  3. If the Bundle is depleted, the applicable out-of-bundle rate will apply at the applicable prepaid price plan, should you provide consent to Vodacom to charge out of bundle rates.
  4. If the bundle reaches the Validity date (1, 7 or 30 days from date of purchase) and expires before the bundle is depleted, data usage will continue at Out of Bundle rates, applicable to the tariff.

Order of Consumption

  1. Order Consumption – If you have purchased more than one Bundle, the Initial bundle will be depleted first.
  2. The bundle usage will be based on the volume of data is sent and received, and not on the amount of time spent is spent connected to the internet.
  3. You may purchase multiple bundles at any given time.
  4. The Zetnet prepaid customers will be able to purchase any other Vodacom open market offerings available to other prepaid customers. These bundles are an additional product suite that is only available to Zetnet Customers.

Purchase Options via USSD

  1. Airtime – Prepaid Customers will be able to purchase this bundle on behalf of a Zetnet customer and use the Airtime in the IN wallet to pay for these bundles.
Page Description
Zetnet Bundles Terms and Conditions
Page Title
Zetnet Bundles Terms and Conditions
Keywords
Zetnet Bundles Terms and Conditions, Zetnet Bundles, Zetnet, Bundles
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/zetnet-bundles
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