ADSL Terms And Conditions

CBU

ADSL

Vodacom Broadband ADSL Service 

By using or subscribing to the Vodacom Broadband ADSL Service ("the Service") the Subscriber agrees that the Subscriber has read, understands and is bound by the following terms and conditions and the terms and conditions available on the Vodacom Website referring generally to all services offered by VSP (collectively "the Agreement"). 

The Subscriber's use of the Service indicates the Subscriber's acceptance without modification by the Subscriber of the Agreement. 

  1. INTERPRETATION

    In these Service Terms: 

    1. "Activation Date" shall mean the date of the activation of the Service on the Network;

    2. "ADSL line" means an Asymmetric Digital Subscriber Line;

    3. "Application form" shall mean the application completed by the Subscriber when subscribing to the Service;

    4. "Agreement" means the Application Form together with the Terms and conditions applicable to the Service as amended from time to time;

    5. "Equipment" means all equipment installed at the Subscriber's premises to enable the Subscriber to gain access to the Service including but not limited to the router or ADSL Modem that connects the Subscriber's computer to the ADSL Line at the Subscriber's premises which is either owned by the Subscriber ("Subscriber Equipment") or supplied and owned by VSP ("VSP Equipment") including any Software embedded therein or used in conjunction with the Service;

    6. "Fixed Term" means the fixed period of either 12 (twelve) or 24 (twenty four) months as indicated on the Application Form;

    7. "Fixed Telephone Line/ Service" means a residential (POTS) copper telephone fixed telephone line and/or service for making and receiving telephone calls ( e.g. analog Telkom line);

    8. "Fixed Line Operator" means the Fixed Telephone Service provider e.g. Telkom;

    9. "GB" means Gigabytes;

    10. "Kbps" means kilobits per second;

    11. "MB" means megabyte;

    12. "Modem or Router" means the device which is used to connect the Subscriber computer to the Fixed Line Telephone Service, in order to enable the Service;

    13. "Network" shall mean the public mobile telecommunications system operated and made available by Vodacom;

    14. "Regulatory Authority" shall mean the Independent Communication Authority South Africa (ICASA) and its successors in title;

    15. "Software" means any computer programme, software or other materials installed or provided by or on behalf of VSP and/or Vodacom for the purpose of using any Equipment or the Service, including any computer programme, software or other materials embedded in or used in conjunction with Equipment and/or any electronic communications system or equipment operated or maintained by VSP and/or Vodacom;

    16. "Service" means the provisioning of an ADSL service by means of the Asynchronous Digital Subscriber Line technology that enables the Subscriber to send and receive data and email and to access the Internet using a high-speed connection as well as such other additional services or equipment as VSP may, at its sole option, make available to the Subscriber from time to time, pursuant to these terms and conditions;

    17. "Service Charge" means the amount payable by the Subscriber for the Service as varied from time to time and specified in the Tariff, it being recorded that the Service Charge applicable as at the time of signature of the Agreement is recorded in the Application Form;

    18. "Subscriber" shall mean the person or entity entering into this Agreement with VSP and who is more fully described in the Application Form.

    19. "Shaped Internet access" means that traffic is prioritised and channelled in a specific order, i.e. priority is given to email, web browsing, Internet banking and "normal" downloads via a web browser or File Transfer Protocol (FTP) program. This implies that any other online activity not mentioned here will receive low priority when the network is busy. This option is most suited for users who do not want to carry out specialised online activities.

    20. "Tariff" shall mean the tariff of charges and fees payable to VSP in respect of the Services, as published by Vodacom from time to time;

    21. "Telkom" means Telkom SA Ltd;

    22. "Unshaped Internet access" means that the traffic is not prioritised and channelled in a specific order. The first service requested by the Subscriber is delivered first;

    23. "Vodacom" shall mean Vodacom (Pty) Ltd;

    24. "VSP" shall mean Vodacom Service Provider Company (Pty) Ltd with whom the Subscriber has entered into this Agreement for the provision of the Services;

    25. "Vodacom Website" means www.vodacom.co.za

    26. Any words denoting any one gender shall include the others, the singular shall include the plural and natural persons shall include other legal entities.

    27. All other words, expressions and phrases not specifically defined herein shall have bear the meanings assigned to them under any General Terms and Conditions available in the Vodacom Website or where not defined therein, their generally understood meaning in the ICT industry. 

  2. PROVISION OF THE SERVICE 

    1. The Subscriber can select from various Shaped ADSL products. For more information on the various products refer to the Vodacom Website. A Subscriber may purchase Internet access only. The ADSL line rental and the charges relating to the rental of the fixed telephone line will be charged separately by the ADSL provider and the fixed line operator.

    2. The Subscriber shall be required to have a Fixed Telephone Line and an ADSL line. 

    3. The Subscriber's area of residence must be located within an identified ADSL service area with the capability of connecting to various line speed rates i.e. 384 kbps, 512 kbps or 4 Mbps.

    4. VSP shall provide the Subscriber with a specific data package (1GB, 3GB, 5GB or 10GB) as selected by the Subscriber in the Application Form. Customer's throughput will be throttled to 16kbps upon depletion of their ADSL data bundles. The Subscriber shall be entitled to purchase Top Up (Ad-hoc) ADSL Bundles throughout the month and any unused Top Up (Ad-hoc) ADSL Bundles shall be carried over to the last calendar day of the following month. Any Top Up bundles purchased in the current month shall only expire on the last calendar day of the following month.

    5. VSP reserves the right to manage traffic on the Network in such a way as to ensure optimal performance of the Network including but not limited to limiting the number of emails that the Subscriber may send in any given period or to limit the total message volume (amount of data) sent per hour. VSP will manage bandwidth usage to the best of its ability during peak periods; however, it remains a best effort service. In addition VSP reserves the right to manage the Network in order to optimize its efficiency for the benefit of all subscribers. VSP may take any other action it deems appropriate in order to help ensure the integrity of the network experience for all subscribers. 

    6. Upon successful completion of the application process, successful credit vetting and VSP's approval, the Service will be activated ("Activation Date"). VSP will use reasonable endeavours to activate the service on or before the preferred activation date specified in the Application Form.

    7. The Subscriber will only use the Service for purposes that are lawful and for which it was designed and will not use the Service, directly or indirectly, in a way that

      1.  is harmful, obscene, discriminatory, defamatory or illegal; 

      2. constitutes hate speech, incitement to commit criminal acts, or invasion of privacy; infringes copyright or other intellectual property rights;

      3. spreads viruses or other computer or communications software, code, programs or files that impede or destroy the functionality of any computer or communications software or equipment;

      4. interferes with any third party's use of the Service; 

      5. transmits unsolicited bulk messages ("spam"); 

      6. unlawfully obtain information about or from third parties;

      7. otherwise breaches the terms or this Agreement; or 

      8. in VSP's sole discretion constitutes abuse of the Service or of VSP's systems. 

    8. Unless authorised by VSP in writing the Subscriber may not resell the Services, receive any charge or benefit for the use of the Services or provide any feature of the Services to any third party or in any other way exploit the Service for any commercial purposes. The Subscriber shall not use or permit the Service to be used, directly or indirectly, to carry or transmit (or facilitate the carriage or transmission) of any message, data or information which does not belong to or originate from the Subscriber or for the purpose of re-selling the Service without the prior written consent of VSP;

    9. The Subscriber may not restrict, inhibit or interfere with the ability of any person to access, use or enjoy the Internet or the Services, or create an unusually large burden on the Network or otherwise generating levels of traffic sufficient to impede others' ability to send or retrieve information, or use the Services in an abusive manner.

    10. VSP reserves the right to establish policies, rules and limitations, from time to time, concerning the use of the Service. The Subscriber must comply with any bandwidth, data storage and other limitations VSP may impose, in its sole discretion. Failure to comply with these rules will result in the Service being restricted, suspended or terminated, in our sole discretion. 

  3. DURATION 

    1. This Agreement will commence on the Activation Date and, subject to the terms of this agreement, shall continue for the Fixed Term ("the Initial Period") and thereafter will automatically renew and will continue on a month to month basis until terminated by either party on not less than 1 (one) calendar month's written notice.

    2. This Agreement may be terminated by either party on not less than 1 (one) calendar month's notice except that no notice may be given so as to require termination - 

      1. prior to the expiry of the Initial Period; and/or

      2. where an upgrade has been effected by the Subscriber, prior to the expiry of the Renewal Period. 

    3. In the case of a month to month arrangement, the Agreement will terminate upon receipt in writing from the Subscriber of 1 (one) calendar month's written notice, which notice will take effect on the first day of the month immediately following the end of the notice period. 

  4. SERVICE CHARGES 

    1. The first month's Service Charge may be due and payable by the Subscriber to VSP in full on the Activation Date and the balance of the Service Charge shall be due and payable to VSP by the Subscriber as specified on VSP's invoice therefor but in any event by no later than the last working day of each and every subsequent month until expiry of the Initial Period and/or Renewal Period, as the case may be. Billing will commence on the Activation Date.

    2. If the Subscriber subscribed to the Service in the middle of any calendar month, the first bill will include a pro-rata portion for the remaining period of the month in which the Subscriber signed up plus the Service Fee for the following month. 

  5. ACCESS TO SUBSCRIBER'S PREMISES 

    The Subscriber shall, whenever required by VSP, procure that VSP's personnel or contracted installer, be permitted access to the Subscriber's premises and to remain at such premises - 

    1.  to carry out any inspection, repair, testing or maintenance of any Equipment and other equipment relevant to the provision of the Service; and/or 

    2. to verify that the manner in which the Service is being utilised by the Subscriber is in compliance with the Agreement and applicable South African laws, rules and/or regulations; and/or

    3. to install, collect or remove any Equipment; and/or 

    4. for any other reasonable purpose whatsoever. 

  6. THE EQUIPMENT

    1. The Subscriber shall -

      1. obtain the prior written approval of VSP before connecting or permitting any third party to connect any equipment to any electronic communication system operated by Vodacom or any VSP Equipment; 

      2. use and maintain VSP Equipment in good working order (fair wear and tear excepted) in accordance with the specifications, guidelines and recommendations of VSP and the supplier or manufacturer of the VSP Equipment and shall disconnect and/or cease to use such VSP Equipment at the request of VSP;

      3. promptly comply with all notices, instructions or directions given by VSP in respect of the installation, use or operation of the Service, Software and/or VSP Equipment;

      4. provide at its own expense, as and when required by VSP, all facilities and resources necessary for the proper installation, operation and maintenance of the Service and all Equipment, including without limitation, power points, electricity, conduits and appropriate access; 

      5. ensure that all Subscriber equipment and all software installed by or for the Subscriber and used in conjunction with the Service is compatible with and will function with all other VSP equipment and Software; 

    2. The Subscriber shall not -

      1. use or permit the use of the Service or install, connect or link or use (or permit the installation, connection, linking or use) of any electronic communications equipment in contravention of any South African laws, rules and/or regulations

      2. carry out or permit to be carried out any additions, improvements, adjustments, modifications, alterations or replacements to any VSP Equipment or Software without the prior written consent of VSP; 

      3. use or permit the use of the Equipment in any manner or for any purpose whatsoever which generates or is likely to generate electronic communications traffic which causes or is likely to cause congestion in or disruption of the Service offered by VSP. 

  7. SUSPENSION & DISCONNECTION OF THE SERVICES: 

    1. VSP reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Services with or without notice. Without limiting the generality of the aforegoing VSP may from time to time and without notice to the Subscriber, suspend and/or disconnect the Service, in any one of the following circumstances:

      1. during any technical failure, modification or maintenance of the Network; or 

      2.  if the Subscriber fails to comply with any of the terms and conditions of this Agreement. The Subscriber shall repay to VSP on demand all costs which VSP incurs as a result of the Subscriber's failure to comply with the terms and conditions of this Agreement or any cancellation hereof; or

      3. if so directed by the Regulatory Authority.

    2. The Subscriber agrees that Vodacom shall not be liable to the Subscriber or to any third party for any modification, suspension or discontinuation of the Service.

    3. In the event that the Subscriber breaches any term of this Agreement, then without prejudice to VSP's other rights in terms of this Agreement or at law, VSP may forthwith and without notice to the Subscriber, terminate this Agreement or call for specific performance of the Subscriber's obligations and immediate payment of all sums owing by the Subscriber. The Subscriber shall pay to VSP all charges for access to the Network in respect of the unexpired portion of the Fixed Term. The payment of such charges shall be accelerated and same shall become immediately due and payable upon termination of this Agreement.

    4. If the Service is used in a way that VSP in its sole discretion deems unacceptable and /or violates any of VSP's rules or limitations, VSP may take any responsive actions it deems appropriate. Such actions may include without limitation, temporary or permanent filtering of Internet transmissions, and/or the immediate limitation, restriction, suspension or termination of all or any portion of the Services. 

  8. DISCLAIMER OF WARRANTIES 

    1. VSP does not make any express or implied representations, warranties or guarantees regarding the availability, accuracy, reliability, timeliness, quality or security of the Service. VSP cannot guarantee that the Service and the allocated capacity will always be available.

    2. The Subscriber acknowledges and agrees that the use of the Service is at the sole risk of the Subscriber. Neither VSP and/or Vodacom nor their agents, employees, suppliers, licensors and/or third party content providers ("VSP associates") warrant that the Service will be uninterrupted, error-free, secure, reliable or accurate, is fit for any purpose, is secure and reliable, or will conform to the Subscribe's delivery timeline requirements.

    3. Save as specifically set out herein, neither VSP and/or Vodacom nor the VSP associates make any warranty as to the results to be obtained from the use of the Service and the Service is made available to the Subscriber on an "as-is" and "as-available" basis without warranties of any kind, either express or implied, including without limitation, warranties of merchantability, fitness for a particular purpose, accuracy or completeness of informational content, non-infringement or otherwise.

    4. VSP does not represent, warrant or guarantee or assume any responsibility for the quality of the Service or of the signals or the data transmitted as part of the Service and shall not be liable for any loss, cost, claim, damage or expense which may be caused by weak signals and/or data lost. 

    5. VSP may use or rely on third party service providers to provide the Service or certain portions thereof. VSP accordingly provides the Service subject to the limitations and terms imposed on VSP by such third party service providers. 

  9. LIMITATION OF LIABILITY

    1. VSP shall not be liable to the Subscriber or any third party for and the Subscriber indemnifies and holds Vodacom and VSP harmless against any expense, loss, claim, harm or damages brought against, suffered or sustained by either Vodacom or VSP, which arises directly or indirectly out from the Subscriber's subscription to or use of the Service and/or the VSP Equipment, a breach of the terms of this agreement either by VSP including (without limitation) any damages suffered by the Subscriber due to:- 

      1. any interruption of or error in the Service; or

      2. VSP's failure to fulfil its obligations as a result of a third party service provider's neglect, failure or refusal to make, or to continue to make, the services available to VSP including but not limited to act of default of any supplier, agent or sub-contractor. 

      3. VSP's failure to perform any obligations as a result of technical problems relating to the Network, termination of any license to operate or use the Network, any restrictions or prohibitions or other act or omission of the Regulatory Authority.

      4. VSP's failure to fulfil its obligations as a result of uncontrollable events. For purposes of this clause "uncontrollable events" means any circumstances beyond our reasonable control, including without limitation, an act of God, of public enemy, fire, explosion, earthquake, perils of the sea, flood, storm or other adverse weather conditions, war declared or undeclared, civil war, revolution, civil commotion or other civil strife, riot, blockade, embargo, sanctions, epidemics, act of any government or other authority, compliance with government orders, demands or regulations, or any act or omission on the part of a third party service providers. 

  10. GENERAL 

    1. VSP has the right to change or modify these terms and conditions at any time with the method of notice determined by VSP from time to time. The Subscriber agrees to be bound by such varied terms with effect from the date of notice or publication as the case may be.

    2. The Subscriber consent to the jurisdiction of the Magistrate's Court in terms of Section 45 of the Magistrate's Court Act (Act 32 of 1944), as amended. Vodacom is entitled to institute action in any Court of law. 

    3. The physical address stipulated in the application form shall be the Subscriber's domicilium citandi et executandi or as advised in writing from time to time. The Subscriber undertakes to notify VSP in writing within 2 (two) days of any change of address.

    4. In the interest of providing the Subscriber service excellence, and the protection of consumer rights, VSP conducts its business in accordance with a Code of Practice which incorporates a procedure for the Subscriber complaint resolution. Details of such Code of Practice and procedure may be accessed by the Vodacom Website or obtained from VSP's the Subscriber care department. 

    5. The Subscriber shall not be entitled to withhold any payment or set off or reduce any payment by reason of any claim which the Subscriber may have or aver to have against VSP.

    6. The Subscriber shall not cede, assign, transfer, encumber or delegate any of his/her rights or obligations in terms of this Agreement to any third party without the prior written consent of VSP.

    7. VSP reserves the right, in its sole discretion, to vary the terms and conditions of this Agreement. VSP may elect, in its sole discretion, to notify the Subscriber of such variation in writing or to publish such variation at its principal place of business, or on the Vodacom Website. 

    8. This Agreement constitutes the whole agreement between the parties and no representations or warranties other than those set out herein shall be binding on the parties, save for any amendment effected in terms of this Agreement. 

    9. In the event of any one or more of these terms and conditions being unenforceable, same will be deemed to be severable from the remainder of this Agreement which shall nevertheless be binding and enforceable.

Page Title
ADSL Terms and Conditions
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Terms and Conditions
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Top Up Value Terms and Conditions

CBU

Top Up Value

Terms & Conditions

  1. In the case of Top Up Value you accept and acknowledge the following:

    1. The subscription fee will be due and payable to Vodacom (Pty) Ltd by you as indicated on the invoice received from Vodacom (Pty) Ltd each and every month. 

    2. Upon successful debit order submission, monthly airtime will only be allocated on confirmation of payment. This is done on the first day of each month for the duration of your Vodacom Contract Agreement whilst on a Top Up Value plan. Should your debit order be unsuccessful, we will notify you by way of SMS on the first day of each month and you will need to recharge until your next debit order date the following month.  

    3. In the event of three (3) unsuccessful debit orders, Vodacom may at their discretion convert you back to prepaid, cancel your contract and debit order. In the event this happens, you will be given a calendar months' notice before the conversion takes place. You will be converted back to the Vodacom4Less default prepaid tariff plan where you shall be entitled to free change to any other available prepaid tariff of your choosing. 

    4. You shall be entitled to recharge your prepaid account at any time by utilizing any of Vodacom's existing recharge mechanisms on such terms and conditions applicable to such recharges.   

  2. Each month for the duration of the agreement, you shall be entitled to carry over to the following month the;

    1. Unused portion of airtime value accrued pursuant to any additional recharges you may have performed; plus

    2. Any unused portion of the airtime value accrued pursuant to the payment of the subscription fee(s), provided that any such airtime may not exceed the equivalent of 5 (five) times the subscription fees, excluding the current month, or such other period as Vodacom (Pty)Ltd may specify from time to time. 

  3. Top Up Value customers may only purchase once off VAS and bearer service bundles (Voice, SMS, Data and MMS) with no charge to bill services permissible on this Plan.

    1. No migrations will be permissible to any other Price Plans within the first three (3) months of activation. In certain instances, some migrations may be subjected to a penalty fee and credit vetting.

  4. These Terms and Conditions do not replace any other Terms and Conditions, agreements or contracts that exist between you and Vodacom and should be read in conjunction with the Terms and Conditions associated with the Vodacom (Pty) Ltd contract agreement.

Page Title
Top Up Value Terms and Conditions
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Vodacom Rewards Terms and Conditions

CBU

Vodacom Rewards Terms and Conditions

Terms and Conditions

  1. 60 VODACOM to VODACOM minutes for the day
    1. 60 free Vodacom to Vodacom voice minutes (measured on a per minute basis) on calls made to Vodacom cell phone numbers valid until midnight on the day of issue 
    2. Subject to these terms, conditions and exclusions below all off-net calls will be billed to the customers prevailing price plan
    3. Once a customer has used up the 60 free Vodacom to Vodacom voice minutes they will begin paying again for voice calls made to Vodacom cellphone numbers at their current price plan rate. Thus, if a customer's 60 free Vodacom to Vodacom voice minutes run out while on a call, the customer will be billed at their applicable price plan:
    4. Discounted Vodacom 4Less rates and redeemed Talking Points discounted rates will not be applicable while the free minutes are active.
    5. All unused minutes will expire every day at midnight. 
    6. The call types that qualify for the free minutes are:       
      • Vodacom to Vodacom (on-net) voice calls.
      • Callback to Vodacom (on-net)
      • Call forwarding to Vodacom (on-net)
      • Through-Connect to Vodacom (on-net)
      • Conference calls to Vodacom (on-net)
    7. The following call types are excluded from the free minutes:
      • Voice and video calls to other SA Networks
      • Roaming calls
      • International calls
      • Video calls (to all networks)
      • Conference calls (to other SA networks)
      • Call Sponsor
      • VAS calls
      • Reverse Charge
      • SMS, MMS, Data, SVS
      • General Service calls
      • Directory Enquiry calls
      • Reconnect
      • Message forwarding
      • Fax Out dial
      • Call forwarding (to other SA networks )
  2. BONUS AIRTIME REWARDS: 
    1. Bonus airtime will be available in different denominations, as specified at the time of offer presentation
    2. Bonus airtime is valid for 1 or 7 days, as specified at the time of offer presentation, and will expire at 23:59 on the relevant day
    3. Bonus airtime can only be used for:
      1. Vodacom to Vodacom calls, billed at R2.00 per minute
      2. National /local SMS, billed at R0.50 each
      3. Data usage, billed at R2.00 / MB
    4. If Bonus airtime is depleted before the expiry, billing for usage will revert to other available voice, SMS or data bundles. If there are none, usage will be billed to airtime at the applicable out of bundle rate.
  3. 1GB DATA REWARDS:
    1. 1GB data rewards are valid for 1 or 3 days, as specified at the time of offer presentation, and will expire at 23:59 on the relevant day. 
    2. There will be no carry-over of data beyond the bundle expiry. 
    3. Customers will be charged for the volume of data sent and received, and not the time spent connected.
    4. Data transfer rates are not guaranteed and are dependent on network availability.
    5. Bundles and tariffs only apply to standard APNs.
    6. Data bundles do not apply to data roaming.
    7. If the data bundle is depleted before the expiry, data usage will revert to other available data bundles - if there are none, data will be consumed at the existing applicable out of bundle rate.
  4. 60MB or 100MB for 1day rewards
    1. The daily bundle is valid from the time of allocation until midnight of the same day
    2. The daily bundle cannot be used for roaming
    3. Migration from Prepaid or Top Up to a Standard Contract will result in a forfeiture of the allocated daily bundle.
    4. No Talking Points will be allocated upon receipt of the daily bundle reward
    5. Vodacom will use its best efforts to secure the allocation of the daily bundle reward, and will take all reasonable steps to correct any error, omission or mistake in daily bundle reward.
  5. Prepaid free 30 day once-off data bundles
    1. Free 30 day once-off data bundles may be allocated to Prepaid customers only. 
    2. Free 30 day once-off data bundles are valid up to midnight on the 30th day from and including the day of allocation.
    3. Free 30 day once-off data bundles do not have an out-of-bundle rate. If the allocated bundle is depleted, data usage will revert to other available data bundles or be consumed at the existing applicable Prepaid out of bundle per MB rate.
    4. Data transfer rates are not guaranteed and are dependent on network availability.
    5. Bundles and tariffs only apply to standard APNs.
    6. Free 30 day once-off data bundles do not apply to data roaming.
    7. No pro-ration is applied, the full bundle will always be allocated
    8. Data bundle balance enquiries will be available via:
      1. MyPhone *135#
      2. Portal & Mobi
      3. The VodaPay app
      4. Customer care 082 135
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Vodacom Rewards Terms and Conditions
Page Title
Vodacom Rewards Terms and Conditions
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Vodacom Stand and Suite Ticket Competition Terms and Conditions

CBU

Vodacom Stand and Suite Ticket competition Orlando Pirates vs Kaizer Chiefs

Terms And Conditions:

Vodacom (Pty) Ltd (“Vodacom”) is running a Vodacom staff competition for the Stand and Suite Ticket for the match between Orlando Pirates vs Kaizer Chiefs taking placing on 1 February 2025 at FNB Stadium, Gauteng (the “Competition”), on Vodacom’s internal platforms

These are the Standard Competition Terms and Conditions that apply to the Competition and comprise Part A (which contains the Competition-specific information) and Part B (which contains general terms and conditions that apply to all competitions). In the event of any conflict, the terms and conditions of Part B prevail.

By entering and/or participating in this Competition, entrants/participants opt into, agree, and consent to be bound by the Terms and Conditions (comprising Part A and Part B) stated below.

Part A: Competition-Specific Terms and Conditions

Competition Duration

  1. The Competition period/duration is from:
    • Start date: 09h00, Monday, 20 January 2025
    • End date: 23h59, Friday, 24 January 2025

Competition Prize/s

  1. The Competition Prize comprises of is: 2 (two) stand tickets per winner to attend the fixture 
    • Total number of Prizes: 15 (fifteen) Vodacom staff winners in total which will be allocated 2 (two) stand tickets per winner  
    • Value of the Prize(s) (per Prize): R 400 (four hundred rand) per person, or as determined by the tournament organiser
    • Prize inclusions: The Prize includes suite tickets, food and beverage in the suite, as determined by Vodacom, and any other gift(s) Vodacom may provide.
    • Prize exclusions: The Prize excludes any and all travel to attend the event and any other costs which may be incurred by the winner to attend the event that falls outside elements provided as part of the prize.
  2. The Competition Prize comprises of is: 2 (two) Suite tickets per winner to attend the fixture 
    • Total number of Prizes: 1 (one) Vodacom staff winner in total which will be allocated 2 (two) suite tickets per winner  
    • Value of the Prize(s) (per Prize): R 3000 (three thousand rand) per person, or as determined by the tournament organiser
    • Prize inclusions: The Prize includes suite tickets, food and beverage in the suite, as determined by Vodacom, and any other gift(s) Vodacom may provide.
    • Prize exclusions: The Prize excludes any and all travel to attend the event and any other costs which may be incurred by the winner to attend the event that falls outside elements provided as part of the prize.

Eligibility

  1. The Competition is open to Vodacom staff members who are permanently employed by Vodacom.
  2. who entered via Vodacom and/or other third-party social media and digital platforms, who completed the competition form, or other stipulated requirements for entry as specified for the Competition.
  3. Eligible entries will be put into the draw and through the process of a randomiser (selected at random), the winner will be selected.
  4. Participants are allowed to enter once a daily for the period of the competition.

Prize Delivery

  1. The Prize delivery for this specific Competition is not applicable.
  2. The general provisions of Part B, in clauses 33 to 45 below, will apply.

Part B: General Competition Terms and Conditions

In addition to the Specific Competition Terms and Conditions outlined in Part A above, the following General Terms and Conditions apply to the Competition.

Duration

  1. The duration of the Competition (as stipulated in Part A above) may be extended, curtailed or cancelled at the discretion of Vodacom.

Prize

  1. Vodacom has the right to change the type and quantity of prize/s (described in Part A above) to determine the value of the Prize/s or to substitute it at their discretion.

Eligibility

  1. Only entries received during the Competition period (as stipulated in clause 1 in Part A above) will be eligible entries.
  2. The Competition is only open to natural persons. Entries received from business accounts held by legal persons (amongst other Corporates and SMEs, etc.) are excluded and not eligible to participate in the Competition.
  3. Any entrant/participant under the age of 18 shall present their parent/guardian’s written consent to enter the Competition at Vodacom’s request.
  4. Only entrants/participants who are using SIM cards that have been RICA (Regulation of Interception of Communications and Provision of Communication-Related Information Act) registered are eligible to win the Competition. Each owner of a SIM card(s) is responsible for complying with South African law by RICA registering their SIM cards.
  5. Unless otherwise stipulated, employees, directors and agents of Vodacom and all participating stores, their immediate families, life partners, business partners and associates, and any person directly involved with the sponsoring, devising, production, management, or marketing of this Competition are not eligible to participate in this Competition.
  6. Entrants/participants must reside in South Africa and be in possession of a valid South African identity document or permanent residence permit or temporary residence permit valid for a period exceeding 3 (three) months for the Republic of South Africa and valid for the Competition duration.
  7. Entrants/participants are only eligible if they have not won a Vodacom competition during 6 (six) months preceding this Competition. The 6 (six) months calculation will start from the date that Vodacom fulfilled the Prize in the preceding Competition.
  8. In the event that the user of the mobile phone (i.e., the entrant/participant in the Competition) is not the person that is responsible for payment of the participating mobile phone account/ charges, then the Prize will be awarded to the person that is responsible for payment of the participating mobile phone account/ charges.
  9. Vodacom customers who are not in good standing with Vodacom, or are involved in any legal process with Vodacom, or are in arrears with their accounts are not eligible for this Competition.

Valid Entry

  1. A Valid Entry must comply with the Competition requirements as stated or described, including as above or on the platforms (social media or other – as selected by Vodacom in its discretion), and which competition requirements may include prompts or instructions for participating in the Competition, (e.g., voting for something, selecting or identifying something or other stated requirement), and/or by completing any required entry forms.
  2. Qualifying entrants/participants must complete all the required information on the Competition entry form or platform, which can be found via Vodacom’s social media platforms during the period of this Competition.
  3. Responses directly or via direct messages on any social media platform will not be considered valid entries.
  4. Only correct answers or a correct sequence of answers will be accepted and eligible to be selected as a winner at Vodacom’s discretion.
  5. Unless otherwise stipulated in or required by the entry requirements, there are no additional charges for participating in the Competition. In respect of online entries, standard data costs may apply to uploading a valid entry online, as may be applicable. Standard data costs apply as per the user’s Service Provider and existing price plan for data usage and are subject to the applicable Terms and Conditions of that service.
  6. Vodacom shall not be liable for any costs incurred by the winners for entering the Competition or claiming any prizes. 
  7. Data transfer speeds are not guaranteed and are dependent on network availability and utilisation.
  8. Vodacom (or its Agent) retains the right to determine, at its sole discretion, if entrants/participants meet the stipulated eligibility criteria, criteria for a valid entry, competition requirements, and may be eligible to win a prize based on the Competition requirements.
  9. Vodacom (or its Agent) is entitled to, in its sole discretion, disqualify any entrant/participant from the Competition for any reason and will not be obliged to notify entrants/participants of such disqualification.

Prize Draw and/or winner selection

  1. The winners of the Prize will be randomly selected from all eligible entries who meet all the requirements set out in these Terms and Conditions, and will be selected at Vodacom’s discretion.
  2. The verified winners will be notified within (2) two days after he/she has been selected and verified as a winner / within one (1) hour after being selected and verified as a winner.
  3. The decision of the judges (who draw the prizes or decide the winners, as appointed by Vodacom at its sole discretion) on any aspect of the Competition, including the award or allocation of the Prizes, will be final and binding and no correspondence will be entered into.

Winner Validation

  1. All the information provided or related to this Competition shall be managed, captured, and approved by Vodacom.
  2. Vodacom will share personal details of the respective winners, such as name and contact number, with a Vodacom-approved third-party agency, Openfield Marketing, who will notify the respective winners that they have won in the Competition, and by participating in the Competition, entrants/participants agree to and accept such disclosure as is necessary to effect Prize fulfilment.
  3. Vodacom and Openfield Marketing will use reasonable efforts to contact the winners via direct messaging on their social media profile, email, or telephonically as may be applicable on the contact details provided by the entrants/participants to participate in the Competition.
  4. Vodacom and Openfield Marketing shall attempt to contact the winners for a period of 2 (two) normal working weekdays after their names have been drawn and verified as winners. The winners will be contacted during normal working hours, between 8 (eight) in the morning and 5 (five) in the afternoon. Winners will be advised of arrangements in respect of Prizes at the time of contacting the selected winners.
  5. Should an entrant/participant not be available, or should Vodacom or its Agent be unable to reach that participant for any reason whatsoever, on the contact details provided during the timeframe stipulated above or of the Participant rejects, forfeit, or decline acceptance of the Prize, that person’s right to the Prize will be deemed to have been waived and forfeited. Vodacom reserves the right at is sole discretion to then award the Prize to the next randomly drawn entrant/participant.
  6. The claim for any Prize will be subject to security and validation, and Vodacom reserves the right to withhold any Prize until it is satisfied that the claim by a particular winner is valid. The selected winners must be able to identify themselves, in a manner determined by Vodacom, as the qualifying entrants/participants to the Competition and have to comply with the required validation procedure, determined by Vodacom, in order to claim any Prizes, failing which such winner will forfeit the Prize and the Prize will be awarded to the next selected qualifying entrant.
  7. Notwithstanding the fact that the Prizes vest in the winners immediately upon the determination of the results, in the event that the required information, documentation or verification from a particular winner has not been received at the agreed cut-off date communicated to the winner, or no effort is made on the part of any of the winners to make special arrangements to meet the deadline set by Vodacom, such Prize will be forfeited. Vodacom then reserves the right to award the Prize to the finalist that is next in line.
  8. The winners’ name and location may be displayed on www.vodacom.co.za/competition_winners after a period of 2 (two) working days subsequent.
  9. Vodacom shall request the winner’s/winners (as may be applicable) consent in writing to their image and/or likeness being used and published by Vodacom in connection with the Competition for a period of 12 (twelve) months after they have been announced as the winner. The winner may decline the use of their image and/or likeness by Vodacom.

Prize Delivery

  1. The following general conditions apply to the delivery of Prizes.
  2. Vodacom and/or its Agent will determine the mode of Prize delivery at its discretion.
  3. If the method of Prize delivery is identified in Part A above, the clause applicable to that method of delivery as detailed more fully below will apply:
  4. In the event of a Prize requiring physical delivery - delivery will take place via courier at dates, times and places arranged between Openfield and the winner(s). The winner must provide a correct address for delivery. Delivery may only be possible during weekdays (Monday – Friday) between 09h00 – 17h00, and not on Saturdays, Sundays, and public holidays. If the winner is not home for courier or delivery, or the address cannot be found, the winner will be offered one more opportunity to provide an accessible address for delivery and to be available for such delivery; if delivery is still not possible or Vodacom’s Agent is unable for any reason whatsoever not to effect delivery, the Prize will be forfeited.
  5. In the event of a Prize requiring physical collection – Vodacom or Openfield Marketing will communicate the address and location where and hours when the Prize can be collected by the winner(s). Neither Vodacom nor Openfield shall be held liable should the winner(s) be unable to collect the Prize. Prize/s must be collected by the winner/s within 10 (ten) working/business days from the announcement and notification of the winners, failing which the Prize will be forfeited.
  6. In the event that a Prize can be sent electronically via email, a valid email address must be provided by the winner. If Vodacom or Openfield has sent the email containing the electronic Prize to the email address provided, delivery thereof will be deemed to have taken place. Neither Vodacom nor Openfield will be held liable if delivery to such an email address fails or if the winner is unable to retrieve the email or Prize as sent to such email.
  7. In the event of data and/or airtime Prizes, all data Prizes will be allocated to the winners within seven (7) working days after the competition days after the competition winner(s) have been confirmed and the winner(s) details have been confirmed, including the Vodacom MSISDN (cell phone number) that the data and/or airtime must be transferred to.
  8. In the event of a cash Prize, the cash Prize will be transferred via EFT (electronic funds transfer) to the winner within seven (7) working days after the competition winner(s) have been confirmed and the winner(s) banking details confirmed by receiving proof of banking details and identification to the satisfaction of Vodacom or its Agents in their sole discretion.
  9. In the event of a Prize being an award on the VodaPay App, the winner must download the App and register on the App. Vodacom can only transfer money into the VodaPay wallet if the the winner has downloaded the App and registered on it. The cash Prize will be transferred into the winner’s VodaPay wallet within seven (7) working days after confirmation by the winner of their VodaPay details. Should the winner fail to meet the criteria for a period of ten (10) working days, the Prize will be forfeited.
  10. Should Vodacom or Openfield not be able to fulfil their obligation in delivering the Prize(s) to the winner(s), for whatsoever reason, including due to lack of accurate information provided by the winner(s) or the winner(s) inability to receive the Prize, the Prize will be forfeited – which will be determined at Vodacom’s or its Agent’s sole discretion.
  11. In order to effect arrangements required for the Prize fulfilment in terms of this Competition, Vodacom will share personal details of the respective winners, such as name and surname, and contact number, with a Vodacom-approved third agency, Openfield Marketing, for distribution of the Prize items, and by participating in the Competition, entrants/participants agree to such disclosure as is necessary to effect Prize fulfilment.
  12. If a winner cannot accept a Prize for any reason whatsoever, or if Vodacom or Openfield are unable to deliver the Prize for whatsoever reason (including the reasons mentioned above), the Prize will be awarded to the next selected eligible entrant.
  13. All risks and ownership of the Prizes shall pass to the winners on transfer/delivery thereof, and all of Vodacom’s obligations regarding the Competition and Prizes shall terminate.

Prizes are not transferable and right of admission is reserved

  1. No Prize is transferable or exchangeable and may not be redeemed by, transferred, or given to another person.
  2. No Prize can be redeemed for cash and may not be sold.
  3. Vodacom will not transfer, allocate, or assign a Prize to someone else if requested by the winner.
  4. Where a Prize is for an event(s) and / or experience(s):
    • It is restricted to the winner(s) of the Prize only. No additional guests will be allowed to enter or have access to the event(s) and / or experience(s);
    • Right of Admission to the event(s) and experience(s) is reserved by Vodacom, its Agent’s or Partners in respect of the event or experience;
    • Vodacom (including its Agent’s or Partners in respect of the event or experience) reserves the right to have a winner (and their partner and / or guest) removed from an event at any time should the behaviour or language of such winner or guest, at the discretion of Vodacom (its Agent’s or Partners in respect of the event or experience), be considered to constitute harassment or be inappropriate, including behaviour or language that is discriminatory or hateful on grounds such as race, gender, sex, pregnancy, marital status, ethnic or social origin, colour, sexual orientation, age, disability, religion, conscience, belief, culture, language and birth; and
    • Vodacom (including its Agent’s or Partners in respect of the event or experience) reserves the right to remove any winners (and their partner and / or guest) from an event at any time should their behaviour be considered to be dangerous to themselves or any other person or contravening any applicable health and safety requirements.

Undertakings, limitation of liability and indemnification

  1. Event(s) and/or experience(s), to which the Competition Prize relates, may be hosted by third parties (for example, at sport stadia, theatres, convention or other centres owned by other entities). Winner(s) agree to comply with the rules and regulations applicable to events held at such premises upon entry, and as may be stipulated by the owners of such premises.
  2. Entry to any events, experiences, and venues in respect of which Vodacom may give away prizes as part of competitions on its platforms, are bound and regulated by specific event or venue-related rules and regulations, which may be determined by event or venue owners or relevant governing bodies. By participating in this competition, Competition Participants:
    • acknowledge and agree that they are bound by such event, experience, or venue rules upon entry to such premises, event or experience;
    • undertake to adhere to and comply with any and all reasonable event, experience, or venue rules and/or regulations; and
    • indemnify Vodacom, its agents, or employees from any liability associated with Competition participants/winners failure to adhere to such rules and regulations and any damages that occur as a result.
  3. Vodacom, its associated companies, partners, agents, contractors, sponsors, and personnel involved in or associated with the Competition, or a related event or experience shall not be liable whatsoever for any loss or damage incurred or suffered (including but not limited to direct or indirect or consequential loss), death or personal injury suffered or sustained arising from either participation in the Competition, from claiming the Prize, or attending an event or experience forming part of the Prize.
  4. Vodacom (including its Agent’s or Partners in respect of the event or experience) is not liable for any technical failures affecting participation and/or Prize redemption process of the Competition. In addition, neither Vodacom nor its agents shall be responsible for any loss or misdirected entries, including entries that were not received due to any failure of hardware, software, or other computer or technical systems affecting participating in and/or the Prize redemption process of the Competition.
  5. Vodacom (including its Agent’s or Partners in respect of the event or experience) cannot and will not be held liable should it be impossible for it to deliver the Prize or to fully perform, execute or fulfil the Prize. Should the Prize be linked to a specific fixture, match, event or experience, and should that specific fixture, match, event, or experience be cancelled, interrupted, postponed, or otherwise affected by events or factors outside of Vodacom’s control or at Vodacom’s discretion, Vodacom cannot be held liable for the fulfilment of the Prize or be required to provide an equivalent or replacement Prize.
  6. Vodacom, its directors, employees, agents and distributors are not responsible for any misrepresentation (whether written or verbal) in respect of any Prize nor in respect of any warranties, guarantees or undertakings given by any person other than Vodacom itself.

Personal information and permission to receive marketing and promotional information

  1. User data collected via the Competition will not be used for any other purpose than for the execution of the Competition and/or for the sharing of related marketing and promotional information.
  2. User data collected via entry for this Competition will be stored for as long as it is legally required to and in accordance with Vodacom’s Privacy Policy, http://www.vodacom.co.za/vodacom/terms/privacy-policy.
  3. By entering this Competition, entrants/participants give Vodacom permission to send them marketing or promotional information about Vodacom products, services and other Competitions, and consent to their name, contact number, and/or email address being shared with official Partner/s in the campaign to which the Competition relates, for marketing or promotional purposes.
  4. The entrant(s) will be given the option to opt out of receiving marketing or promotional information via the platform from which they receive such information.

General

  1. Nothing in these Terms and Conditions is intended to, or must be understood to, unlawfully restrict, limit or avoid any rights or obligations, as the case may be, created for either the entrant/participant or the promoter in terms of the Consumer Protection Act, 68 of 2008 (“CPA”).
  2. In the event of a dispute in regard to any aspect of the Competition and/or the Terms and Conditions, Vodacom’s decision will be final, and binding, and no correspondence will be entered into.
  3. Vodacom may, at its discretion, refuse to award a Prize if entry procedures or these Terms and Conditions have not been adhered to or if it detects any irregularities or fraudulent practices.
  4. If Vodacom is required to alter or cancel any aspect of the Competition or to terminate it by law, as a result of changes in legislation, or for any reason whatsoever, it has the right to terminate the Competition, with immediate effect and without notice. In such event, all entrants/participants waive any rights they may have against Vodacom and its associated companies, agents, contractors, official Partners and/or sponsors.
  5. All information relating to the Competition which is published on any marketing material will form part of these Terms and Conditions. In the event of any conflict between such marketing material and these Terms and Conditions, these Terms and Conditions shall prevail.
  6. The Competition is also subject to and must be read in conjunction with, Vodacom’s existing terms and conditions applicable to its website and mobile site, respectively: https://www.vodacom.co.za/vodacom/terms/website-terms-and-conditions
Page Description
Vodacom staff competition for the Stand and Suite Ticket for the match between Orlando Pirates vs Kaizer Chiefs taking placing on 1 February 2025 at FNB Stadium, Gauteng (the “Competition”), on Vodacom’s internal platforms
Page Title
Vodacom Stand and Suite Ticket - Competition | Vodacom
Weight
0
Page Category
Terms and Conditions

Build Your Own Integrated Bundles Terms and Conditions

CBU

Build Your Own Integrated Bundles

Terms and Conditions

What is it

Build Your Own Integrated bundles are bundles that offer customers to make a selection of data; voice or social bundles to create their own integrated bundles.

Who can buy

The build your own integrated bundle is available to Postpaid, Prepaid and Hybrid Vodacom customers.

Where to Purchase/Activate

  • The Integrated offers will be available to you through my Vodacom App channel.
  • Bundles can be purchased using wallet, bank cards, Airtime Advance and Combo payment method.

Usage

  1. The bundle will provide you with all access data, voice minutes and social bundles.
  2. The bundle will be available to you from time of confirmation of purchase and valid for the specified period determined by your selected bundle validity period (e.g. 1, 3, 7 or 30 days)
  3. One day bundles are valid from time of confirmation of purchase until midnight (23h59:59) of the same day
  4. Once the bundle is depleted and you wish to continue using voice or data services, you shall do so as per your existing tariff plan rates until such time as you purchase additional bundles
  5. You can check your bundle balances by using my Vodacom App or by dialing *135#, and choosing option 1 – balances
  6. There will be no carryover following the expiry date of said bundle
  7. If a customer changes payment type from Prepaid / Hybrid to Post-paid the remainder of their bundle will be forfeited
  8. The bundle is available for use in all compatible smartphone devices and tablets

Termination/Limitation of Services

  1. Vodacom reserves the right to terminate or change the service at any time
  2. You may only use the service for personal use. You may not use the service for commercial purposes nor may you use it to set up as a personal hotspot. Vodacom reserves the right to suspend the Service if in the opinion of Vodacom, you misuse or abuse the Service in any way whatsoever.
  3. In the event that any of your user data is collected whilst using Service, the user data will be stored for as long as Vodacom is legally required to and in accordance with Vodacom's Privacy Statement, https://www.vodacom.co.za/vodacom/terms/privacy-policy. If there is no legal requirement, the collected information will only be stored for as long as it is needed for Vodacom to be able to provide the Service and has a legitimate interest in processing such user data.
  4. Vodacom reserves the right to terminate the Services immediately and without notice to you in the event that the Service is held to be or becomes unlawful in terms of applicable laws. In such event you hereby waive any rights which you may have against Vodacom and acknowledge that you will have no recourse or claim of any nature whatsoever against Vodacom
  5. Vodacom reserves the right to amend these terms and conditions and where such change is material, Vodacom shall provide you with reasonable prior written notice before implementing any such change
  6. Vodacom makes no warranties, expressed or otherwise through its employees or agents unless such warranties are reduced into writing and contained in these Terms and Conditions
Page Description
Build Your Own Integrated bundles are bundles that offer customers to make a selection of data; voice or social bundles to create their own integrated bundles.
Page Title
Build Your Own Integrated Bundles | Vodacom
Keywords
Build Your Own Integrated Bundles, Build Your Own, Integrated Bundles
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/build-your-own-integrated-bundles

Fibre Broadband Services Promotional Terms and Conditions

CBU

Vodacom Fibre Broadband Services Promotional Terms and Conditions

Overbuild and Low Uptake Precincts

Vodacom Fibre Broadband Services Promotional Offer

These terms and conditions shall only apply to the Vodacom Fibre Broadband Overbuild and Low Uptake promotional offer as defined below. The promotional offer consists of:

  • Reduced monthly subscription charges for Qualifying Subscribers that sign-up for new or renewal of existing Vodacom Fibre Broadband Services on a month-to-month fixed-term agreement (as defined in the Standard Vodacom Fibre Broadband General Terms and Conditions).
  • The applicable reduced monthly charges are set out in the table below:
Line Speed (Mbps)Standard PricePromotional Price
20/10 R599R299
20/20 R699R349
50/25 R699R399
50/50 R799R449
100/100 R899R499
200/200 R1 049R599
  • The reduced monthly subscription charges shall be effective from the date that the Qualifying Subscriber’s account is activated or renewed, and the effective promotional period shall be for a duration of twelve (12) months thereafter (“Effective Promotional Period”).
  • At the end of the Effective Promotional Period, the Qualifying Subscriber shall be liable for the standard subscription charges that are applicable for the relevant fiber package. For avoidance of doubt, the Qualifying Subscriber will be charged the prevailing Vodacom rates from month 13 (thirteen) onwards which relate to the relevant fibre package (“Promotional Offer”).

Conditions to the Promotional Offer

  • The Promotional Offer is subject to a successful credit vetting and conclusion of a new or renewed fixed-term Subscriber agreement for a month-to-month agreement.
  • Renewals and Migrations are eligible for the Promotional Offer if the precinct qualifies for the promotion, as determined by Vodacom in its sole discretion.
  • The Promotional Offer is available through the Vodacom Fibre Self Build Network only to the Specific Precincts identified by Vodacom business as overbuild or low uptake.
  • The reduced monthly subscription charges shall be pro-rated, depending on the activation date of the Subscriber’s Promotional Offer; that is, the customer will be billed less the discount value from the billing activation date until the end of the Effective Promotional Period.
  • Qualifying Subscribers are required to place their orders for Vodacom Fibre Broadband Services up to the 30th July 2024, thereafter the Promotional Offer will be discontinued. For the avoidance of doubt, the Effective Promotional Period shall be calculated from the date that the Promotional Offer is activated for a relevant customer which date must be before 30th July 2024. In other words, the 12 months discount period will begin from the day the fibre service is active or renewed.
  • For the purposes of this Promotional Offer:
    • “Migrations” shall have the same meaning in the Standard Vodacom Fibre Broadband Services Terms and Conditions (see link below);
    • “Qualifying Subscribers” shall mean a customer who has been successfully credit vetted and is residing in the Selected Precincts; and
    • “Selected Precincts” shall mean the areas, locations or precincts which qualify for the Promotional Offer, as determined by Vodacom in its sole discretion, and are subject to change.

Standard Vodacom Fibre Broadband Services Terms and Conditions

In addition to these Vodacom Fibre Broadband Services Promotional Terms and Conditions, the Standard Vodacom Fibre Broadband Services Terms and Conditions shall apply to Promotional Offer and are available at the  link below. For the avoidance of doubt, cancellation, and other clauses, defined terms in the Vodacom Fibre Broadband Services Terms and Conditions apply to this Promotional Offer. 

http://www.vodacom.co.za/vodacom/terms/fibre/vodacom-fibre

 

Page Description
Vodacom Fibre Broadband Overbuild and Low Uptake promotional offer as defined below. The promotional offer consists of
Page Title
Overbuild and Low Uptake | Vodacom
Keywords
Fibre Broadband Services, Overbuild and Low Uptake Precincts
Weight
0
Page Category
Promotions
Terms and Conditions
Page URL
/vodacom/terms/fibre/overbuild-low-uptake

Merchant Specific Terms And Conditions

CBU

Merchant Specific Terms And Conditions

EDCON GROUP: MERCHANT TERMS AND CONDITIONS

  1. The bearer of the Edcon Gift Card may use the Card to purchase merchandise from any Edgars, Edgars Active, Red Square, Jet, JetMart, Legit, Boardmans and CNA stores.

  2. The Gift Card is valid for a period of 3 years from date of activation or upon full redemption thereof, whichever occurs first. If such gift card has been topped-up, it will remain valid for a period of 3 years from date of top-up or upon full redemption thereof, whichever occurs first - irrespective of the date of activation.

  3. The Gift Card may not be (1) used for the payment of an Edcon account; (2) exchanged for cash; or (3) used to purchase airtime.

  4. No cash change will be given on purchases made with the Gift Card.

  5. For security reasons, this Gift Card should be kept in a safe place. If stolen, it may still be used to make unauthorised / fraudulent purchases. 

  6. Lost or stolen Gift Cards will not be replaced or refunded. However, if you are in possession of the gift card number, you can call the Edcon Gift Card Centre on 0860 692 274 to report it lost or stolen, we will then block the remaining amount on the Gift Card and transfer it to another Gift Card, available when you next visit any Edcon Store.

  7. Gift Card balances can be checked in-store at a till point or by calling the Edcon Gift Card Call centre on 0860 692 274

Electronic Gift Card Terms and Conditions

 An electronic gift card is an SMS version of the existing gift card and the following additional terms apply:

  1. If the full value of your Electronic gift card is not used on your first purchase, the balance will be transferred to a physical gift card.

  2. The Electronic Gift Card cannot be topped up or be SMS'd to someone else. 

  3. Should the Electronic gift card be deleted or the Customer's cellphone lost/stolen, Edcon will be not be liable for any reimbursement of any nature. The SMS can be resent, but only to the original number.

  4. The usage of the Electronic gift  card is solely at the risk and discretion of the Customer

  5. Edcon will not be held responsible for any cellular network service operator's delay in forwarding an Electronic Gift Card to you

  6. The Electronic gift card will only be accepted if a valid Electronic gift  card number in SMS format is presented to the Cashier 

 

FLOOK SPORT & TRAVEL DEALS: MERCHANT TERMS AND CONDITIONS

By using the www.flook.co.za website, you agree to be bound by the Flook terms and conditions in force at the time of using the website.

  1. You will need to register with Flook order to make a purchase or redeem a prize coupon on the Flook website.

  2. Flook is committed to conduct business on the applicable principles of the Consumer Protection Act 68 of 2008 ('CPA') and Electronic Communications and Transactions Act 25 of 2002 ('ECT Act').

  3. You agree that Flook will send all communications relating to their use of the website or Flook Vouchers bought through the website to the email address provided on registration. You may at any time opt out of receiving any promotional material from Flook by simply clicking on the link provided.

  4. DELIVERIES & RETURNS

    DELIVERIES:

    1. Flook sells physical products (sports equipment, apparel, footwear etc.) and experiences / virtual products (golf rounds, getaways etc.). 

    2. Physical goods will be delivered, by courier, to the delivery address specified by the buyer on the checkout form. It is the buyer's responsibility to ensure that there is someone at the shipping address during office hours, to receive the delivery.

    3. Experiences / virtual goods, in the form of coupon/s redeemable by the purchaser at the resort/golf course, are emailed to the buyer as soon as payment has been made and confirmed.

    4. Delivery time may differ depending on size, weight, availability etc.

    5. Once payment of an order has been made, an email will be sent to the buyer, providing key information including the estimated delivery date of the order. 

    6. Take note: The product is only reserved for 20min before it is released back into stock again if payment / prize coupon hasn't been received/redeemed. First come, first served. 

    7. If Flook is unable to meet the estimated delivery date we shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.

    8. Flook will, occasionally on a promotional basis, offer free or reduced-cost delivery as is the case for Vodacom Prize winners.

    9. Flook does not deliver to Post Office boxes.   

    10. If you buy multiple products within one order, they may be sourced from different vendors. If these vendors are in different locations, delivery time may be longer.

  5. RETURNS

    1. Requests for returns or exchanges must be logged within 7 (seven)  working days of the delivery date.

    2. Item/s must be in a re-sellable condition and in their original packaging, with labels attached.

    3. Request a return or exchange by emailing your order number, the details of the item/s in question, along with an explanation of why you would like to do so, to [email protected]

    4. Our couriers will contact you to arrange a suitable time and day to collect. A collection takes up to 5 working days.

    5. The following items are not returnable / exchangeable

      1. Underwear

      2. Swimming costumes

      3. Sporting equipment/apparel that has been used since taking delivery

    6. Return and exchange requests will be approved at the sole discretion of Flook.

    7. Once return or exchange has been approved, there is no cost to the customer. 

    8. Products will not be eligible for return if they have been partially or entirely disassembled, physically altered, permanently installed, affixed, attached, joined or added to, blended or combined with, or embedded within, other goods or property. This includes products that have been worn or damaged.

    9. Except in the case of a defect, we will not accept returns of shoes that have been worn. A separate box must be used to ship shoes/trainers back with the original box inside. The original box cannot be used as packaging for shipping.

    10. Once a request for a return has been logged and approved by Flook, you will be sent an email to confirm that our courier partner will arrange a collection date and time with you.

    11. Please ensure that the item/s is/are in the packaging that you received them, and that you include the original order invoice.

    12. Collection and return to our warehouse can take up to 4 working days for main centres, and 8 working days for outlying/regional areas from the date of logging a return.

    13. You may select whether you would prefer to be refunded by way of cash (refund made to the card used to make the purchase) or by way of a Flook coupon (a code given to use on our site anytime in the future).

    14. A Flook coupon can be redeemed immediately on our site, while card refunds may take up to 10 working days to be processed.

    15. In the case of incorrect/damaged/faulty/late goods - exchanges or replacements are the responsibility of Flook and the relevant supplier. Please notify us of such products within 3 days of receipt of your order.

    16. email [email protected] with a clear photo of the damage, the incorrect product received, along with the barcode, or the description of how the product is faulty. Please ensure to keep all original packaging. We will ensure the correct/new product is delivered to you (subject to stock availability) or you will receive a full refund.

    17. Grand Prizes (holidays)

    18. Prize winners will redeem their prizes via coupon codes provided at check out and will adhere to the terms and conditions outlined on the terms of that specific package / deal.

    19. Flook will endeavor to have a minimum redemption period of 6 months from the end of the Vodacom Play Every Day campaign

 

INCREDIBLE CONNECTION - MERCHANT SPECIFIC TERMS & CONDITIONS

  1. Introduction

    JD Consumer Electronics and Appliances (Pty) Ltd trading as Incredible Connection (hereinafter referred to as " Incredible Connection") at www.incredible.co.za (hereinafter referred to as the "website") with the registration number 1963/002315/07. Please take a moment to read these Terms and Conditions to understand how they apply to your use of the website and any products or services that you may order online. Your continued use of the website will constitute acceptance of the Terms and Conditions, unmodified by you.

  2. Defects, Returns, Refunds & Guarantees

    1. Should you not be satisfied with your product purchased by from us by reason of a defect, incorrect choice of product, or otherwise, you may, under certain circumstances, be entitled to either be refunded or have the product repaired or replaced. As a valued customer, we shall at all times endeavour to provide you with the best customer service and ensure that all your rights in terms of the Consumer Protection Act are protected. As a gesture our commitment to you we have established a 'change of mind/ peace of mind' return policy, which is provided to you over and above the rights you have in terms of the Consumer Protection Act. In terms of this returns policy, we may consider replacing goods purchased with us within 14 days from the date of purchase if such goods are returned in their original condition and packaging. We regret that due to copyright laws and the nature of the goods, licensed software and games cannot be returned unless defective.

    2. Handling fee; In line with the CPA a handling fee of up to 15% of the value of the product may be charged when the product/packaging is not returned in its original purchase condition.

  3. Age Restriction On Sales

    1. Certain of our products bear age restrictions. It is your responsibility to ensure that you and/or the person for whom you may be buying the product, meet(s) such age restrictions (including, inter alia, games, DVD's and Videos) and that these restrictions are observed. Accordingly, you indemnify Incredible Connection and its affiliates from any and all liability in this regard, including any liability arising as a result of your failure to provide accurate information in this regard when completing the website registration process.

    2. No transaction concluded between Incredible Connection and a person under the age of 18 shall be binding upon Incredible Connection unless written consent thereto is received by Incredible Connection from your parent or legal guardian. Incredible Connection therefore reserves its right to request proof of identity prior to concluding any transaction with you. By your continued use of this website, you warrant that you are 18 years old or older.

  4. Sales Records

    1. Full sales records regarding the transactions between you and Incredible Connection shall be maintained on the website for a period of 12 months from the date of conclusion of the sale or related transaction. You shall thus only be able to view and print such record during such period, where after you shall be responsible for retaining your own record of the relevant sale or related transaction.

  5. Governing Law And Jurisdiction

    1. This website is hosted, controlled and operated from the Republic of South Africa and therefore governed by South African law and, subject to the 'Disputes' clause of these Terms and Conditions, you and Incredible Connection submit to the non-exclusive jurisdiction of the South African courts.

  6. Privacy

    1. Incredible Connection shall take all reasonable steps to protect your personal information. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA), a copy of which may be downloaded from: http://www.justice.gov.za/paia/paia.htm

    2. You hereby grant Incredible Connection permission to electronically collect, store and use your personal information provided by you to Incredible Connection, and for Incredible Connection to utilise cookies to collect such information, so that it may be is collected, stored and used for the following purposes:

      1.  to greet you when you access the website;

      2. subject to your consent, to inform you of facts relating to your access and use of the website;

      3. subject to your consent, to inform you about competitions and special offers from Incredible Connection and/or its partners / affiliates;

      4. to compile non-personal statistical information about browsing habits, click-patterns and access to the website;

      5. to verify your identity when transacting on the website; and

      6. to ensure that the goods are received by the addressee.

    3. Incredible Connection shall not disclose your personal information unless:

      1. you consent thereto; or

      2. through due legal process.

    4. Incredible Connection may compile, use and share any information that does not relate to any specific individual; and

    5.  Incredible Connection owns and retains all rights to non-personal statistical information collected and compiled by Incredible Connection.

  7. Security

    1. Any person that delivers or attempts to deliver any damaging code to this website or attempts to gain unauthorised access to any page on this website shall be prosecuted, and civil damages shall be claimed in the event that Incredible Connection suffers any damage or loss.

    2. You agree and warrant that your log-in name and password shall:

      1. be used for your personal use only; and

      2. not be disclosed to any third party.

    3. You allow Incredible Connection to take all reasonable steps to ensure the integrity and security of the website and back-office applications.

    4. All credit card transactions are encrypted and handled by a third party Supplier called Setcom (Pty) Ltd. Incredible Connection's registration documents and the website's registered domain name are checked and verified by GeoTrust Incorporated.

  8. Changes To Agreement

    1. Incredible Connection may, in its sole discretion, change these Terms and Conditions or any part thereof at any time on notice to you. You bear the sole responsibility to ensure that you are satisfied with the amendments. Should you not be satisfied with the amendments, you must refrain from placing any further orders on the website, or from further use of the website in any way.

  9. Dispute Resolution

    1. Should a dispute arise between you and Incredible Connection on any matter arising out of these Terms and Conditions, and the matter is not resolved through the Customer Relations Department of Incredible Connection within 1 (one) calendar month to your satisfaction, then you are at liberty to submit your complaint to the National Consumer Commission (the "NCC").

    2. Should such dispute be outside of the jurisdiction of the NCC, such a dispute shall be submitted to confidential arbitration in terms of the expedited rules of the Arbitration Foundation of South Africa which rules can be downloaded at http://www.arbitration.co.za/downloads/expedited_rules.pdf

  10. Address For Notices

    1. Incredible Connection chooses as its address for all purposes under these Terms and Conditions, whether in respect of court process, notice, or other documents or communication of whatsoever nature, the Oaks, 6 Mellis Road, Rivonia, Johannesburg, South Africa, with a copy to be sent to [email protected].

  11. Term of these Terms and Conditions

    1. These Terms and Conditions shall commence from the date on which they are published on the website and continue indefinitely, as amended by Incredible Connection from time to time, for so long as the website exists and is operational, Incredible Connection being entitled to terminate these Terms and Conditions and/or shut down the website at any time.

  12. Copyright And Other Intellectual Property Rights

    1. These Terms and Conditions shall commence from the date on which they are published on the website and continue indefinitely, as amended by Incredible Connection from time to time, for so long as the website exists and is operational, Incredible Connection being entitled to terminate these Terms and Conditions and/or shut down the website at any time.

  13. Electronic Communications

    1. When you visit the website or send e-mails to Incredible Connection, you consent to receiving communications from Incredible Connection electronically and agree that all agreements, notices, disclosures and other communications sent by Incredible Connection satisfy any legal requirements, including but not limited to the requirement that such communications should be "in writing".

  14. Hyperlinks, Framing And Other

    1. Hyperlinks provided on this website to non-Incredible Connection sites are provided as is and Incredible Connection does not necessarily agree with, edit or sponsor the content on such web pages.

    2. No person, business or web site may frame this site or any of the pages on this website in any way whatsoever.

    3. No person, business or web site may use any technology to search and gain any information from this website without the prior written permission of Incredible Connection. Such permission could be obtained from [email protected]

    4. No person, business or website may circumvent our technology in any way, knowingly or unknowingly to their advantage. This may result in your order being cancelled or further action be taken to compensate JD Group Consumer electronics and Appliances division for any damage or harm caused by any such action.

  15. Payment Options

    1. Incredible Connection Products, Price & Availability

      1. All pricing displayed on the website is inclusive of the current South African VAT, is in South African Rands Only and is subject to price changes and may change without any warnings or notifications. Stock availability Stocks of all goods on offer are limited. Incredible Connection shall take all reasonable efforts to ensure that when stock is no longer available, that offers thereof are discontinued. However, should Incredible Connection be unable to fulfil any order placed by you at the advertised price due to stock having sold out, Incredible Connection will notify you and you will be entitled to a refund of the amount paid by you for such product, as explained in more detail in the Refund Policy ("Refund Policy") Should a product become Sold out we will have the right to cancel your order and refund you your payment including any applicable delivery fees, we cannot supply products that have been marked as sold out.

      2. Errors Please note that although Incredible Connection endeavours to accurately describe and/or depict each product on the website, some descriptions or photographs may be of a generic nature and not specific to the particular product you wish to buy. However, should you be dissatisfied with the product you receive for any reason, you are entitled to return the product to Incredible Connection for a full refund within 7 days of delivery. Handling fee; In line with the CPA a handling fee of up to 15% of the value of the product may be charged when the product/packaging is not returned in its original purchase condition Please see our Refund Policy in this regard (which explains how and when you can be refunded, as well as how returns are to be made).

      3. Demo units are shop spoiled units that have been used in our stores, they come with the full supplier warranty.

      4. Special order products are products that may be purchased online only. Special order products must be paid for in full before your order can be shipped. The turnaround time for special order deliveries are 3-5 working days.

      5. Image Disclaimer: Where products are displayed with compatible devices, these devices will not be included as part of the sales price unless specifically identified as part of a product bundle. In all other cases images are shown to display products within a lifestyle setting and do not include part of a sales proposal including any said devices or lifestyle additions.

    2. Agreements of Sale

      1. Placing a product in a shopping basket without completing the purchase cycle does not constitute:

        1. an agreement of sale; and/or

        2. an order for such product, and as such, Incredible Connection may remove such product from the shopping basket if stock becomes unavailable and you cannot hold Incredible Connection liable if such product is not available when the purchase cycle is completed at a later stage.

      2.  An agreement of sale only comes into effect if and when:

        1. you electronically submit a completed order for one or more products in your shopping basket; and

        2. payment is either authorised, or received by Incredible Connection in its bank account.

    3. Termination of Sales & Cancellation of Orders

      1. By Incredible Connection: Incredible Connection reserves the right, for purposes of preventing suspected fraud, to refuse to accept or process payment on any order, and/or to cancel any sale concluded between you and Incredible Connection, in whole or in part, on notice to you. Incredible Connection shall only be liable to refund monies already paid by you (see Incredible Connection's Refund Policy in this regard), and accepts no other liability which may arise as a result of such refusal to process any order/sale.

      2. By You: Save for certain exceptions, and subject to certain charges you are entitled to cancel any sale concluded on this website within 7 days after date of receipt of the goods and to obtain a refund. Handling fee; In line with the CPA a handling fee of up to 15% of the value of the product may be charged when the product/packaging is not returned in its original purchase condition You may also cancel a sale where delivery is delayed beyond the stipulated delivery date/time frame (or where none is specified, beyond 30 days from the order date). Please read the Refund Policy for further details in this regard.

      3. Collect and pay in store; where you have selected to collect and pay for your order in-store, please allow the store to check that your items are ready for collection. You will receive an email when your order is "Ready to collect" Please collect your order within 48hours after receipt of the "Ready to collect" email notification. Orders will be cancelled if not collected within 48 hours after receipt of the "Ready to collect" email notification.

    4. Amounts Payable by You

      1. Prices The price of each product is displayed with the product listing. In the event of a sale or special offer, the discounted price is displayed.

      2. Delivery Costs These differ depending on a variety of factors, including product type, price, and weight, as well as whether delivery is to be made within, or outside, the borders of South Africa. We keep delivery costs information current on our website.

      3. Value Added Tax Value added tax at the rate of 14% is charged on goods bought by South African residents. VAT is not payable on orders if both the billing and the shipping address are international.

      4. Import Duties Import duties may be payable by recipients of goods in foreign countries. Incredible Connection does not know what import duties/levies may be payable and cannot calculate or estimate such costs. You are responsible for determining whether any such import duties/levies are payable and, if so, the amount thereof.

      5. Errors Incredible Connection shall take all reasonable efforts to accurately indicate prices and delivery charges. However, should products be erroneously offered at incorrect prices and/or delivery charges, Incredible Connection will not be obliged to sell products at such incorrect prices and/or delivery charges, but shall refund monies paid by you should you not wish to proceed with the purchase at the correct price and/or delivery charge.

    5. Payment Methods

      Subject to the exceptions listed below, your payment for any products ordered from Incredible Connection must be made to Incredible Connection's bank account in any one of the following ways:

      1. Credit card payments

        1. The website only accepts (3D Secure) South African bank issued Credit Card payments which include Visa and Master card. At the time of placing the order, the transaction details are presented to the bank for authorisation immediately. If bank's authorisation is not obtained, the order will be cancelled. Payment is not collected immediately it is a reserved for payment transaction. Only when the order is settle by incredible connection are the funds collected. Please note that Master Card Cheque and Debit Cards are not accepted.

        2. 3D Secure: We are proud to introduce a more secure online shopping experience for you! Registration with 3D Secure is required when shopping online with us as a 3D secure merchant and no username and password to remember anymore. You will now receive a One-Time-Password (OTP) that will only be valid for one transaction when shopping at a 3D Secure merchant, protecting your Credit Card against fraudulent online use. We all love the convenience of shopping online, but are concerned about the risks that may be involved. This is why we a deploy technology, such as 3D Secure, which has been designed to protect you while you shop.

      2. Bank deposits & Electronic Funds Transfer 

        Should you select to pay via a bank deposit or Electronic Fund Transfer: on completion of your order an instruction will be emailed to you regarding the acceptable methods in which monies must be deposited into Incredible Connection's bank account which is subject to the following Terms and conditions:

        1. the full amount must be paid as per your order request within 48hours of placing your order;

        2. your order will be cancelled should you fail to deposit/transfer the funds within 48hours of placing your order

        3. for a direct deposit, the deposit must be in cash and in SA Rand only, (no other currency will be accepted)

        4. No cheque deposits are accepted

        5. your order number must be used in the reference section of the deposit slip or the electronic transfer, failure to include the order number as a reference may result in delaying the fulfilment of your order

        6.  please email a copy of your deposit slip/transfer to [email protected]

        7. your delivery timeframe is dependant and will commence on the time and date of the funds reflecting in Incredible Connection's account and on condition that your deposit slip has been mailed to [email protected]

        8. depending on the bank, some payments may take up to three business days to reflect in our account. In such circumstances there will be a delay in having your order shipped

      3. Click and Collect, Pay and Collect Instore

        Should you select the Click and Collect option on completion of your order an instruction will be emailed to you. Please allow the store to check that your items are ready for collection. You will receive a "Ready to collect" email when your order is Ready for you to pay and Collect. Please pay and collect your order within 48hours after receipt of the "Ready to collect" email notification. Orders will be cancelled if not paid for and collected within 48 hours after receipt of the "Ready to collect" email notification.

      4. EFT Pro:

        1. On the successful completion of your EFT Pro you will receive an order confirmation email.

        2. When paying using PayU EFT Pro, the communication between you and your bank occurs as it normally would when you conduct an EFT.

        3. You will be redirected to the online banking login screen and will be prompted to login with your online banking credentials.

        4. You will receive a one-time pin which you would need to enter to confirm payment.

        5. The EFT must be in SA Rands (ZAR) only (no other currency will be accepted.). Incredible Connection cannot be held liable for any delays, cost associated to bank / admin charges and currency fluctuations.

        6. PayU EFT Pro merely facilitates the transaction between you and your bank. PayU does not store any online banking login details.

        7. Your delivery timeframe is dependent and will commence from the time and date of the successful EFT Pro confirmation (please refer to our delivery timeframes T&C's for info).

    6. Deliveries

      1. Incredible Connection delivers within the borders of South Africa only.

      2. The Delivery option only commencers once the order has been verified and settled

      3. An order will only be settled once payment has been received and "Verified"

      4. Deliveries are door to door and must be a physical address within the borders of South Africa and not a Post Box We do not deliver to any postal addresses ie: deliver to a post box or to any post offices. Please ensure all delivery details including the postal code are accurate, as you will be liable for all additional handling and shipping charges as a result of such errors.

      5. Deliveries are done between 8 am and 5 pm on weekdays and not on Weekends or public holidays

      6. All deliveries are done by RAM Hand-to-Hand Couriers or a techxpert agent.

      7. ID may be requested upon delivery

      8. Same day delivery; This service is available throughout South Africa to Major Centres and will be affected by the same business day, (Monday to Friday, excludes weekends and public holidays) on condition that your order is placed and payment has been received before 10h00.

      9. A delay of up to 24 hours may be experienced on shipments to or from any Outlaying Delivery Areas. Should you live in an outlying area it may be more suitable to choose overnight or an economy delivery service

      10. Overnight: This service is available throughout South Africa to Major Centres and will be delivered, (Monday to Friday) on condition that your order and payment confirmation is received before 12h00. Orders received after 12h00 on a Thursday will be delivered on Monday and orders received after 12h00 on a Friday up to Sunday will only be delivered on the Tuesday thereafter. Overnight Deliveries excludes weekends and public holidays, and when an order has been placed on or before a weekend or public holiday. A delay of up to 24 hours may be experienced on shipments to or from any Outlaying Delivery Areas.

      11. Economy: This service is available throughout South Africa to Major Centres and will be affected within 3 to 5 working days, (Monday to Friday, excludes weekends and public holidays).

      12. A delay of up to 24 hours may be experienced on shipments to or from any Outlaying Delivery Areas.

      13. Free Delivery: This service is available throughout South Africa to Major Centres and will be affected within 5 to 10 working days, (Monday to Friday, excludes weekends and public holidays).

      14. A delay of up to 24 hours may be experienced on shipments to or from any Outlaying Delivery Areas.

      15. Next Day: This service is available throughout South Africa to Major Centres and will be delivered, (Monday to Friday) on condition that your order and payment confirmation is received before 12h00. Orders received after 12h00 on a Thursday will be delivered on Monday and orders received after 12h00 on a Friday up to Sunday will only be delivered on the Tuesday thereafter. Next Day Deliveries excludes weekends and public holidays, and when an order has been placed on or before a weekend or public holiday. A delay of up to 24 hours may be experienced on shipments to or from any Outlaying Delivery Areas.

    7. Purchasing Televisions.

      1. A valid TV license will be required in order to complete your purchase of this product.

      2. You will also be required to email / fax us an electronic copy of the TV license holder's SA ID Book and TV license, before we can dispatch your order.

    8. Shipping

      1. the Delivery option only commencers once the order has been verified and settled

      2. An order will only be settled once payment has been received and "Verified"

      3. Deliveries are door to door and must be a physical address within the borders of South Africa and not a Post Box We do not deliver to any postal addresses ie: deliver to a post box or to any post offices. Please ensure all delivery details including the postal code are accurate, as you will be liable for all additional handling and shipping charges as a result of such errors.

      4. The same day delivery option needs to be paid for and "Settled" by 10:00 am to be received the same day, if "Settled" after 10:00 am It will be delivered the following day. Same day delivery options only apply to major centres (Areas or Cities) Out Lying areas will receive it when the courier services the area

      5. The overnight delivery option needs to be paid for and "Settled" by 3:00 pm to be received the following day, if "Settled" after 3:00 pm It will be delivered the 2nd day. Overnight delivery options only apply to major centres (Areas or Cities) Out Lying areas will receive it when the courier services the area

      6. i.e. If an order is placed with the "same day delivery" option today but paid for or verified 3 days later before 10:00am. You will receive it on the third day, if it is paid for or verified after 10:00am on the third day you will receive it on the fourth day.

      7. Deliveries are done between 8 am and 5 pm on weekdays and not on Weekends or public holidays

      8. All deliveries are done by RAM Hand-to-Hand Couriers or a techxpert agent.

      9. ID may be requested upon delivery

  16. Pre-Order Terms And Conditions

    1. Application of terms and conditions. The terms and conditions laid out herein applies to all items pre-ordered online at Incredible Connection (www.incredible.co.za), and is subject to our standard Terms & Conditions as listed on this website. You, the Customer, enters into the following 'Pre-Order' agreement with Incredible Connection a division of Connection Group Holdings Limited Reg No:1997/005390/06:

    2. The Spirit of Fair Play. Because we pride ourselves in our customer service, diverse range of products and ability to meet the ever-growing consumer demands, we have allowed the pre-ordering of products on our website. The pre-ordering system essentially gives customers peace of mind that newly launched products can be secured before the official launch date thereby avoiding disappointment on or after the day. There are however times when unethical customers may try to take advantage of us and/or our systems so it is necessary to lay down the ground rules so that arguments can be prevented and/or resolved. We therefore would like to officially lay down the following ground rules for pre-ordering.

    3. Minimum Deposit. A minimum deposit (as advertised on the website) will be required for pre-orderable items from time to time. Pre-orders must be secured with 100% upfront payment, before delivery. A pre-order is considered secured only when the appropriate amount for deposit or full pre-payment is made. "Secured" means that we will to the best of our ability attempt to secure the relevant stocks, to fulfil the order. It does not mean that pre-orders will be fulfilled 100% of the time, as occasionally there are circumstances beyond our control, but rest assured that we will fulfil all pre-orders 99.9% of the time.

    4. Settling the Balance. Please be advised that Incredible Connection will be contacting you prior to the launch date to arrange for the settlement of the outstanding balance as per the advertised purchase price. We do however urge our customers to pay the full purchase price up-front so as to avoid the potential inconvenience of settling the outstanding balance before the launch date.

    5. Maximum order quantities. To protect our Customers from unscrupulous elements who attempt to profit from limited stock and market demands, we restrict Customers' pre-orders to a limited number of units per product ordered. This ensures that everyone gets their fair share.

    6. Pre-order status. All pre-orders are subject to stock availability. Sometimes manufacturers and suppliers are unable to stick to a delivery schedule and sometimes they are unable to fulfil their promise on quantities. However, to the best of our ability, we will only work with dependable, reliable and timely suppliers to protect your interests. Fortunately, these incidents are few and far between. For items for which severe shortage occurs, we will revert to the fairest basis which is first-pre-ordered, first-served. So it always pays to be quick and decisive when it comes to pre-ordering. Please note that the expected launch dates are subject to change at the manufacturer's discretion.

    7. Changing your pre-order or cancelling it. In the event of changes to the advertised pricing, features or product offerings, the Customer will be notified and given an opportunity to continue, cancel or amend his/her pre-order. Refunds, changes and cancellations will only be possible for pre-orders that haven't been shipped to the Customer. Please allow for a potential variance, between the estimated pre-order price and the actual final retail price. The variance is usually applicable to imported items for which foreign freight, currency exchange rate fluctuations and of course, taxes. This usually works both ways, both for price increases and lower prices, subject to the final expenses incurred in importing the items.

    8. Deliveries & Part Shipment. Deliveries of pre-orders will generally be concluded within 72 hours of the advertised launch date, we will however endeavour to have your product delivered as close to the advertised launch date as possible, ensuring that you are one of the first to have the product. In the event of part shipment (partial shipment) as requested by the Customer, he/she will be liable for all the associated delivery charges.

    9. Collecting your pre-order. Customers will be permitted to collect their pre-orders at their self-appointed store.

    10. Returns, Refunds and Exchanges. Incredible Connection reserves the right to provide refunds for orders that it no longer wishes to support/accept/fulfil. Please refer to the Returns, Refunds & Exchange Policy as listed on our website.

    11. Determination of policies. At all times, Incredible Connection reserves the right to make any changes on all amendments, descriptions, updates, variations, assortments/bundles, prices, discounts etc., as it may deem fit, at its own discretion.

    12. Applicability. Incredible Connection will enforce all policies stated on its website at all times. Customers are advised to be mindful of the rules and regulations, terms and conditions of their purchases as per the policies listed here.

  17. Promotions And Competitions

    1. Products and Promotions may not be available at all our outlets, especially our E-stores and our Vodacom World outlet. Kindly contact our call centre on 0860 011 700 to assist with product availability. All items, unless specified otherwise may be ordered online atwww.incredible.co.za

    2. Terms and Conditions for Online Promotional Offers

      1. These are the standard terms and conditions for promotional offers conducted or promoted by JD Consumer Electronics and Appliances t/a Incredible Connection

      2. Your - participation in the promotional offer; and/or

      3. fulfilment of the conditions pertaining to a promotional offer; constitutes your binding acceptance of these terms and conditions.

    3. Entrance criteria:

      Offer is exclusive to Incredible Connection online purchases (www.incredible.co.za).

    4. Stocks are limited.

    5. Customers should log on the Incredible Connection website by strictly using their specific user login details. Use of other person's login detail will disqualify your order.

    6. Online purchases made through several logins and using the same card will disqualify the order.

    7. Stocks are exclusively limited to 1(one) customer per advertised product/unit.

    8. Any other online purchases, which are conducted contrary to the requirements of these terms and conditions, will be cancelled and customer will be refunded should their order be cancelled/ disqualified.

    9. Incredible Connection reserves the right to restrict and/or decline sales to traders and dealers.

    10. The online purchase price has been reduced only for the purpose of this online promotional offer.

    11. Prices will return to their standard price on the expiry of this promotional offer or should the limited stock be sold-out.

    12. It is your responsibility, as a participant, to ensure that any information which you provide in respect of this promotional offer is accurate, complete and up to date.

  18. Trade-In Terms And Conditions

    1. Customer to have valid SA ID doc or drivers licence

    2. Device needs to at least 20% Charged

    3. Trade in value is based on the following grading criteria

    4. 100% - Working (general wear and tear is acceptable)

    5. 75% - Broken Screen - Broken LCD, Frozen touch screen, Pixel damage, yellow discolouration on screen and dead pixels

    6. 90% - No power - does not switch on, water damaged

    7. 35% - Physical Damaged - Cracked Plastic and glass screens, large scratches, dents and cracked casing, swollen battery

    8. Value of trade-in to be loaded on an Incredible Connection Gift Card

    9. Standard IC terms and conditions around the gift card

    10. No charger is required for a trade in

    11. Consumers to give consent to have IMEI numbers will be checked via TransUnion and Checkmend for blacklisting

  19. Vodacom Contracts

    1. Please note that all Vodacom contracts advertised are applicable to New contracts only and do not apply to upgrades which may be charged at a different rate to that of new contracts. Please note that additional terms and conditions may be applied by Vodacom as part of their approval process.

 

STER-KINEKOR THEATRES: MERCHANT TERMS AND CONDITIONS

  1. Ster-Kinekor Theatres a division of Primedia (Pty) Ltd. and/or each and any of its respective members, employees, contractors, sub-contractors, agents, workmen or representatives (hereinafter referred to as "the Company") do not accept responsibility or liability for any damage, loss, claim, or other liability or expense of whatever kind or nature, - consequential, special, or otherwise - whether for death, personal injury, loss, damage to property or otherwise, including but not limited to medical claims & legal expenses, regardless whether such injury, loss or damage results from the negligence or wilful act of the Company or from any other cause whatsoever and any person entering these premises and any parent and/or guardian of a minor child entering the premises hereby indemnifies the Company against any such claim as aforementioned and from any cause whatsoever that may be instituted against the Company. 

  2. All customers enter our premises at their own risk. 

  3. Each e-voucher can only be used once by the person to whom it is issued for admission & is redeemable at any Ster-Kinekor Theatres in South Africa except Cine Prestige, IMAX and for any movie except 3D movies. 

  4. Each e-voucher can be redeemed at the ticket counter and SST's (self-service terminals) but not via Ticketline, or the Ster-Kinekor Theatres web or mobi sites. 

  5. Each e-voucher is valid for 3 (three) years and will expire on redemption or on the stipulated expiry date, whichever is the earlier. 

  6. The person to whom the e-voucher number and/or password is issued is responsible for its safe-keeping. Lost or stolen e-vouchers will not be replaced. This may include inadvertent deletion, forwarding or access of the correspondence containing the e-voucher. 

  7. E-vouchers will not be accepted if the e-voucher number is invalid or cannot be found within the Ster-Kinekor Theatres system. 

  8. The e-voucher cannot be utilised in conjunction with any other special, promotion and/or discount and /or any club offerings. 

  9. Only authorised e-vouchers will be accepted. 

  10. Ster-Kinekor Theatres reserves the right to withdraw or cancel any of or all the e-vouchers for any reason at any time. 

  11. All vouchers, purchases of tickets and food/beverage items are subject to Terms & Conditions and our Admission Terms which form part of these Terms. 

  12. All purchases include VAT at 14%. 

  13. No refunds on vouchers, tickets and/or food items purchased shall be made. 

  14. Ster-Kinekor Theatres shall not be liable for any financial loss arising out of the refusal, cancellation or withdrawal of any e-voucher or any failure or inability by the customer to use an e-voucher for any reason. 

  15. E-vouchers cannot be redeemed for cash in part or in whole, is non-refundable or exchangeable and must not be sold or offered for resale or used for advertising, promoting or other commercial purposes (including competitions or trade promotions) or to enhance the demand for other goods and/or services (including loyalty/rewards programmes), either by the original purchaser or any subsequent bearer, unless Ster-Kinekor Theatres' prior written consent is obtained. If the e-voucher is used in breach of these terms & conditions, the e-voucher may be cancelled without a refund and the bearer of the e-voucher may be refused admission. 

  16. Food which has not been purchased from Ster-Kinekor Theatres' concessions counter on the specific premises may not be brought into or consumed on those premises. Only food/drinks purchased at the specific premises may be consumed within the premises. In cinemas where Ster-Kinekor Theatres sells alcoholic drinks, these may only be consumed within the licensed area. Customers are required to observe all 'No Smoking' restrictions and the smoking regulations. 

  17. Customers accept and acknowledge that due to the nature of Ster-Kinekor Theatres' business, the cinemas will not be properly lit during a performance. Further, walkways and stairways may not be lighted after the stated starting time of-, and during, a performance. Customers hereby indemnify Ster-Kinekor Theatres for any injury or loss resulting from their failure to be seated prior to the stated starting time of a performance and for their failure to remain seated for the duration of a performance. 

  18. Save where no specific allocation is made, customers must ensure that they sit in the seats that have been allocated to them. If a customer refuses to sit in his or her allocated seat, Ster-Kinekor Theatres' management will be entitled to insist that the customer leave our premises. 

  19. It is your responsibility to be aware of and to adhere to age restrictions that are applied to films and/or events. 

  20. Ster-Kinekor Theatres reserves the right to vary, amend and/or add to these terms & conditions. Please contact Ticketline on 0861MOVIES (668437) (Standard rates apply - free minutes do not apply) should you have a query or complaint. To see the full & latest Terms & Conditions or for movie information, a list of cinema locations, show-times and trailers please visit www.sterkinekor.com or www.sterkinekor.mobi

 

SA FLORIST CUSTOMER TERMS AND CONDITIONS

The virtual marketplace www.saflorist.co.za and www.saflorist.net is owned and run by SA Florist (Pty) Ltd, registration number 2014/113750/07, a company incorporated in the Republic of South Africa (hereinafter referred to as "SA Florist").

The Service offered in the virtual marketplace is, for purposes of these Terms and Conditions, a flower, gift and related products marketplace that enables Vendors and Customers to trade in these products through a secure and convenient platform.

These Terms and Conditions between SA Florist and the Customer govern the provision of this Service by SA Florist to the Customer and by accepting the Terms and Conditions when registering as a Customer in the virtual marketplace, the Customer agrees to be bound by the Terms and Conditions. The Terms and Conditions is a legally binding document.

SA Florist reserves the right to change modify, add to or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this virtual marketplace. It is the Customer's obligation to periodically check these Terms and Conditions on the virtual marketplace for changes or updates. The Customer's continued use of this virtual marketplace following the posting of changes or updates will be considered notice of the Customer's acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.

Your account

To order product with us, you must be over eighteen years of age. You agree and guarantee that the username and password you use to log in is for your personal use only, and will not be passed on to any third party. You will immediately notify SA Florist in writing of any unauthorised use of your account, or other account-related security breach of which you are aware.

Product availability

All images, descriptive matter, specifications and advertising on our virtual marketplace are for the sole purpose of giving an approximate description of the products. Due to the nature of the flowers and florist's handiwork, final delivered items may differ from the images shown on this virtual marketplace due to non-availability; the delivering florist may also substitute flowers, greenery, filler, container or accessories without notice to the Customer.

Order processing

Order processing begins when we receive a confirmed order and full payment. When orders are placed on a weekend or public holiday the order will be processed on the next working day.

Pricing and Payment Options

All transactions will be processed in South African Rands (ZAR). SA Florist endeavours to offer you competitive prices on current products; your total order price will include the price of the purchase plus any applicable sales tax and delivery charges (on the day of delivery). SA Florist reserves the right to change pricing at any time without prior notice.

Payment for products on the virtual marketplace may be made by Credit Card, by Electronic Fund Transfer (EFT) or by Direct Deposit.

SA Florist accepts Visa, Mastercard, Diners Club and Amex credit cards. Credit card transactions will be processed for SA Florist via Virtual Card Services ("VCS"). All credit card transactions are 128 bit Secure Socket Layers (SSL) encrypted. The company registration documents and the virtual marketplace's registered domain name are checked and verified by Thawte, ensuring the cardholder and merchant that nobody can impersonate VCS to obtain confidential information.VCS is committed to providing secure online services. All encryption complies with international standards. Encryption is used to protect the transmission of personal information when completing online transactions. VCS Internet servers are protected by firewalls and intrusion detection systems.The Merchant (Omnom Web Solutions) does not have access to credit details. VCS continually reviews and enhances its security in line with technological changes.

If you choose to pay by EFT, you will have to load Online Florist Network as a beneficiary on your internet banking and use the unique order number in the reference line for your payment. If you are paying via EFT from outside of South Africa, please be aware of the following: 1) you are advised to select your local currency as the payment currency in order to avoid charges; and 2) you are obliged to accept all fees levied on the transaction.  SA Florist will not accept liability for any fees incurred for international transactions.

Proof of Payment should be emailed to SA Florist on [email protected] to ensure your payment is confirmed and order dispatched as quickly as possible.

The SA Florist banking details are as follows:  Bank: FNB; Branch Code:258605; and Current Account No: 62328305447.

Delivery

Delivery time is dependent on product stock availability.

Orders will be delivered any time between 9 am and 5 pm. Any specific delivery times requested on an order form cannot be guaranteed.

When orders are placed on a weekend or public holiday, the order will be processed on the next working day. Same day deliveries are not guaranteed. Should we have stock available, orders will be dispatched on the same day provided payment is validated/received before 13h00 on the day.

Every effort is made to effect delivery of your order timeously, however, unforeseen circumstances may cause delays. Should we be faced with such an occurrence, SA Florist will contact you via email and provide a revised delivery schedule.

Our rule of thumb is that if an address cannot be found on a standard GPS then we reserve our rights to make alternate arrangements with the recipient to ensure that the product is delivered to them.

If any of the details you have given us in your delivery address are incorrect, we are not liable for any items which are not received.

You agree that if a recipient is unavailable at the given address, the delivering outlet can leave the product with a neighbour / co-worker / leave a calling card / leave a voice message or coordinate with the recipient to re-attempt delivery, depending on what is most applicable to the circumstances.

If the delivery person is not allowed to deliver the flowers or gifts directly to the recipient for orders to be delivered to hospitals, hotels and business addresses, the delivery will be left at the reception desk, which will constitute successful delivery.

Refunds/Returns Policy

When payment has been made, your right to a refund is limited by our Terms and Conditions.

In the event that we are unable to supply the flower product ordered or any substitute flower product, we shall notify you as soon as is reasonably possible and shall reimburse your payment in full and no later than 30 days after the intended delivery date.

Neither ourselves, nor any courier or carrier service that we use shall be liable for any failure to perform, where such failure or delay results from any circumstances outside of our reasonable control; these circumstances to include but not be limited to any adverse weather conditions such as snow, flood, extreme winds, fire, explosion, accident, traffic congestion, obstruction of any private or public highway, riot, terrorism, act of God, or from any industrial dispute or strike.

In the event of a complaint, SA Florist and its affiliates reserve the right to refund or replace depending on the circumstances, provided that the complaint was reported within 36 hours  from 5pm on the requested delivery date.  Due to the nature of flowers and the responsibility of the recipient to care for them once delivered, no complaints will be accepted after this deadline has been reached. Complaints must be accompanied by a photograph of the product that is the cause of the complaint.

Vouchers, Coupons, Promotions & Competitions

SA Florist reserves the right to withdraw any and all discount vouchers, promotional offers or discount bundles issued by ourselves without any prior notice or compensation offered. Our vouchers do not carry a cash value and cannot be exchanged for cash. We reserve the right to suspend your account or voucher should we suspect fraudulent activity. R50 off vouchers can only be used once and are only valid if you have "liked" our Facebook fan Page. Promo vouchers are only applicable to Arrangements, Bouquets and Hamper orders that exceed a value of R200 (excluding delivery) and can only be used once. SA Florist 's decisions are final and no negotiation will be entered into in this regard.

Use of Virtual marketplace

You may only use this virtual marketplace to browse the content, make legitimate purchases and shall not use this virtual marketplace for any other purposes, including without limitation, to make any speculative, false or fraudulent purchase.

This virtual marketplace and the content provided in this virtual marketplace may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed. 'Deep-linking', 'embedding' or using analogous technology is strictly prohibited. Unauthorised use of this virtual marketplace and/or the materials contained on this virtual marketplace may violate applicable copyright, trademark or other intellectual property laws or other laws.

Users are prohibited to attempt any violations to the security of SA Florist including, but not limited to an attempt to interfere with the host or network by submitting a virus to the virtual marketplace, overloading or spamming, forging of TCP/IP packet header or any part of the header information in any email or newsgroup posting or by accessing information not intended for such user or logging into a server or account which the user is not authorised to access.

Users are prohibited from posting any information onto the SA Florist virtual marketplace that is obscene, offensive, vulgar, defamatory, threatening, harassing, abusive, hateful, racist, sexist, discriminatory, of a menacing character or embarrassing, or which may cause annoyance, anxiety or inconvenience to another user or any other person or entity; post a sexually-explicit image or statement; post advertisements or solicitations of business; post chain letters or pyramid schemes or that impersonates another person.

Should any of the Terms and Conditions be breached by a user, SA Florist, at its sole discretion reserves the right to suspend, alter or terminate user registration and access to the virtual marketplace.

Limitation of Liability

The contents of this virtual marketplace are provided "as is" without warranty of any kind, either expressed or implied, including but not limited to warranties of merchantability, fitness for a purpose and non-infringement.

SA Florist will use our reasonable endeavours to maintain the virtual marketplace. The virtual marketplace is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the virtual marketplace or because of a failure, suspension or withdrawal of all or part of the virtual marketplace due to circumstances beyond our control.

SA Florist assumes no responsibility for errors or omissions in the contents on the virtual marketplace.SA Florist furthermore does not warrant, guarantee or make any representation regarding the safety, reliability, accuracy, correctness or completeness of the contents.

SA Florist shall not be liable for any direct, indirect, general, special, incidental or consequential damages (including -without limitation- data loss, lost revenues and lost profit) which may result from the inability to use or the correct or incorrect use, abuse, or misuse of these contents, even if SA Florist have been informed of the possibilities of such damages. SA Florist cannot assume any obligation or responsibility in this regard.

The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect.

Privacy Policy

We are committed to protecting your privacy. This privacy policy applies to all the web pages related to this virtual marketplace. All the information provided in the online forms on the virtual marketplace is required to personally identify users that subscribe to this service. The information will not be used for anything other that what is stated in these Terms and Conditions. None of the information will be sold or made available to any third parties.

The virtual marketplace may collect by way of cookie and tracking technology certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Virtual marketplace; the pages that you access while at the virtual marketplace and the Internet address of the virtual marketplace from which you linked directly to our virtual marketplace. This information is used to help improve the Virtual marketplace, analyse trends, and administer the virtual marketplace.

We may need to change this policy from time to time in order to address new issues and reflect changes on our virtual marketplace. We will post those changes here so that you will always know what information we gather, how we might use that information, and whether we will disclose that information to anyone. Please refer back to this policy regularly. If you have any questions or concerns about our privacy policy, please send us an e-mail.

Indemnity

You agree to indemnify SA Florist fully and on demand against any liability, penalty, claim, loss, cost or damages suffered by SA Florist where attributable to any wrongful act or omission by you or any person making use of your SA Florist account at any time or arising in any way as a result of a purchase made by you on the SA Florist virtual marketplace.

Third Party Links

In an attempt to provide increased value to our Users, we may provide links to other virtual marketplaces or resources. You acknowledge and agree that we are not responsible for the availability of such external virtual marketplaces or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such web virtual marketplaces, including (without limitation) any advertising, products or other materials or services on or available from such web virtual marketplaces or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external virtual marketplaces or resources.

Monitoring

We have the right, but not the obligation, to monitor any activity and content associated with the virtual marketplace. We may investigate any reported violation of these Terms and Conditions or complaints and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the virtual marketplace).

Copyright

Any and all copyright relating to the virtual marketplace, including these Terms and Conditions, is held by SA Florist. All rights not expressly given are reserved. You may download, view and print content from this site only for private and non-commercial ends. All content, trademarks and data on this virtual marketplace, including but not limited to software, databases, text, graphics, icons, links, private information, designs and agreements, are the property of or under licence of SA Florist. As such they are protected by local and international legislation and agreements.

General

Should any part of these Terms and Conditions be held by a court of competent jurisdiction to be unenforceable, the validity and enforceability of the remainder of the Terms and Conditions shall not be affected.

Users' use of this virtual marketplace is solely at users' own risk and subject to all applicable laws governed by South Africa. Should users outside of this jurisdiction access the virtual marketplace, they do so at their own risk and are responsible for compliance with applicable local laws and regulations.

These Terms and Conditions constitute the whole agreement between the parties and no party shall be bound by any undertakings, representations, warranties, promises or the like not recorded herein.

Any indulgence of whatsoever nature granted by SA Florist shall not be construed as a waiver or variation of any of our rights or remedies.

Contact Details

Physical address: A109, The Woodstock Exchange, 66 Albert Road, Woodstock, 7925

Email:[email protected]

Telephone number: 087 231 0319

For more information about how to order, special order requirements and other payment options, please call our support team on number to follow or email us at [email protected]

TERMS AND CONDITIONS FOR SAFLORIST SOCIAL MEDIA COMPETITIONS.

NO PURCHASE OR PAYMENT OF ANY KIND IS NECESSARY TO ENTER OR WIN THIS CONTEST (or the "Promotion"). A purchase will not improve chances of winning. By entering this Promotion, entrants accept and agree to be bound by these Terms and Conditions. You have not yet won. Winning a prize is contingent on fulfilling all requirements set forth in these Terms and Conditions. Any violation of these may result in disqualification, without notice to the violator. All decisions of the Sponsor are final and binding in all respects.

  1. All SAFLORIST promotions or competitions are in no way sponsored, endorsed, administered by, or associated with Facebook, Google +, Instagram, Pinterest, Twitter or YouTube. You are providing your information to SAFLORIST and its partners and not to the abovementioned. The information you provide will only be used for marketing and to contact you if you are a winner. All marketing correspondence has the option to opt out at any time.

  2. Social Media winner announcements will be made on a date specified for each competition. The winners will be chosen based on the relevant competition terms and conditions.

    The selected winners will need to agree in writing upon winning the prize to at least two of the following options: three (3) Facebook posts with images, three (3) Tweets or three (3) Instagram posts, tagging both SA Florist and in all posts and tweets.  Should a winner only have one of these social media platforms in use, the amount will increase to six (6) Facebook post or tweets or Instagram posts. The prize will be automatically forfeited should this not be agreed to in writing beforehand.

    If a potential winner cannot be located or does not respond within fourteen (14) days, the prize will automatically be forfeited. Except where prohibited, acceptance of prize constitutes winner's consent to the use of his/her name, likeness and biographical data for advertising and promotional purposes without additional compensation. Prize is not redeemable for cash.

  3. Eligibility: NO PURCHASE IS NECESSARY. Entrants of all ages can enter but any destination prize winner(s) under the age of 18 must be accompanied by an adult on their destination prize trip. This promotion is open to residents worldwide except for the following and their employees, contractors and their families of SA Florist.

    All national, provincial and local laws apply. Void where prohibited. All state and local taxes are the winner's sole responsibility. By accepting the prize, winner waives the right to assert as a cost of winning said prize, any and all costs to redeem said prize and any and all liability that might arise from redeeming or seeking said prize. Winner may be required to show proof of age and residency. 

  4. To Enter the SA Florist Social Media competitions please refer to each relevant competition for terms and conditions.

    Entries displaying or containing profanity or that are obscene, and all incomplete entries, will be disqualified and/or deleted. Entries found to be part of link exchanges, liking vote engines will be disqualified and/or deleted.  SA Florist will act as moderators of the user-generated content and will exercise discretion in their performance thereof. The user-generated content may be used by SA Florist across all of SA Florists online properties - including SA Florist's various Social Network platforms - and all entrants give their express permission for SA Florist to do so. Entries must meet all relevant eligibility requirements listed herein. SA Florist's decision on the winners will be final. The only entries that will be considered as valid are those entered during the relevant competition period and which satisfy the abovementioned criteria. No entry will be accepted or deemed valid if it is submitted through any other means. Only completed entries will be eligible for the prize.

    All entries received after the end of the Promotion Period will be void and will not be eligible for the prize. Entry materials are automatically null and void if not obtained through the authorized channels or if any part is late, incomplete, illegible, or contains typographical or other errors. The Sponsors have no obligation to notify the participant of the disqualified entry. All entries submitted become the property of the Sponsors and will not be returned.

    All decisions of the Sponsors are final and binding in all respects.

    The Sponsors are not required to review or respond to any correspondence received from an entrant regarding the Promotion.

    The Sponsors, prize suppliers and any and all Internet server(s) and access provider(s) and prize providers (collectively, "Promotion Entities"), and each of their respective affiliates, subsidiaries, parent corporations and advertising and promotional agencies, and all of their officers, directors, shareholders, employees and agents (collectively, "Releases") are not responsible for: any incorrect or inaccurate entry information; human errors; technical malfunctions; failures, omissions, interruptions, deletions or defects of any telephone network, computer online systems, computer equipment, servers, providers, or software, including without limitation any injury or damage to participant's or any other person's computer relating to or resulting from participation in the promotion; inability to access the entry site or any web pages thereof; theft, tampering, destruction, or unauthorized access to, or alteration of, entries; data that is processed late or incorrectly or is incomplete or lost due to telephone, computer or electronic malfunction or traffic congestion on telephone lines or the Internet or any web site (including the entry site) or for any other reason whatsoever; typographical, printing or other errors; or any combination thereof. Proof of entering information at entry site is not considered proof of delivery or receipt. Illegible, incomplete, and duplicate entries will be disqualified. All entries become the property of the Sponsors and will not be acknowledged or returned. Acceptance of prize also constitutes permission to use winner's name, biographical information and/or likeness for Sponsor's promotional and/or advertising purposes without notice or compensation.  False, fraudulent or deceptive entries or acts shall render entrants ineligible. By entering the promotion, entrants affirm that they have read and accepted these official rules. The voting shall be governed by and construed in accordance with the laws of South Africa. By entering the promotion, entrants hereby submit to the jurisdiction and venue of the courts of South Africa, and waive the right to have disputes arising out of the subject matter hereof adjudicated in any other forum. Any entry information collected from the promotion shall be used only in a manner consistent with the consent given by entrants at the time of the entry, with these official rules.

  5. Limitations on Liability: Sponsor shall not be liable to winners or any other person for failure to supply the prize or any part thereof, by reason of any acts of God, any action(s), regulation(s), order(s) or request(s) by any governmental or quasi-governmental entity (whether or not the action(s), regulation(s), order(s) or request(s) prove(s) to be invalid, equipment failure, terrorist acts, earthquake, war, fire, flood, explosion, unusually severe weather, hurricane, embargo, labor dispute or strike (whether legal or illegal), labor or material shortage, transportation interruption of any kind, work slow-down, civil disturbance, insurrection, riot, or any other cause beyond Sponsors' sole control. Sponsor shall not be responsible for any cancellations, delays, diversions or substitutions or any act or omissions whatsoever by the air carrier(s), hotel(s), or other transportation companies or any other persons providing any of these services and accommodations to passengers including any results thereof such as changes in services or accommodations necessitated by same. Sponsor shall not be liable for any loss or damage to baggage.

    If contestants are entering electronically and this promotion is not capable of running as planned, or if this promotion or any web site associated therewith (or any portion thereof) becomes corrupted or does not allow the proper promotion entry or processing of entries in accordance with these rules, or if infection by computer virus, bugs, tampering, unauthorized intervention, actions by entrants, fraud, technical failures, or any other causes, in the Sponsors' sole opinion, corrupts or affects the administration, security, fairness, integrity, or proper conduct of this Sweepstakes, the Sponsors reserve the right, at their sole discretion, to disqualify any entrant implicated in such action and/or to cancel, terminate, modify, or suspend this promotion or any portion thereof. ANY ATTEMPT BY AN ENTRANT OR ANY OTHER INDIVIDUAL TO DELIBERATELY DAMAGE ANY WEB SITE (INCLUDING THE ENTRY SITE) OR UNDERMINE THE LEGITIMATE OPERATION OF THE PROMOTION IS A VIOLATION OF CRIMINAL AND/OR CIVIL LAWS AND SHOULD SUCH AN ATTEMPT BE MADE, THE SPONSORS RESERVE THE RIGHT TO SEEK DAMAGES AND OTHER REMEDIES FROM ANY SUCH PERSON TO THE FULLEST EXTENT PERMITTED BY LAW.

    Sponsors may, in their sole discretion, suspend, modify, or terminate the Promotion. If the Promotion is terminated before the end of the Promotion Period, the Sponsors may, in their sole discretion, select a Winner from all eligible entries received as of the termination date

    The use of any device to automate the entry process is prohibited.

  6. Personal Information: The personal information collected through this promotion will be used by SA Florist and its partners for marketing purposes only. All correspondence will carry the option to opt out at any time. The information collected will not be sold or made available in any way to any natural or juristic persons but those listed as SA Florist's Partners. .

 

CELCOM TERMS AND CONDITIONS

OVERVIEW

This website is operated by Celcom. Throughout the site, the terms "we", "us" and "our" refer to Celcom. Celcom offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your Country or province of residence, or that you are the age of majority in your Country or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party's intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. 

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal or provincial regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Celcom, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless Celcom and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive The termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Unit E, Alphen West Square, Midrand, GT, 1685, South Africa.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at [email protected].

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Merchants Terms and Conditions
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Merchants Terms and Conditions
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Terms and Conditions
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/vodacom/summer/merchants-terms-and-conditions

United Rugby Championship Mascot Run Out Competition Terms and Conditions

CBU

Vodacom United Rugby Championship Mascot Run Out Competition

Terms and Conditions

Vodacom (Pty) Ltd (“Vodacom”) is running the Child Mascot Run Out Competition for select Vodacom United Rugby matches that will take place in South Africa related to the following participating teams, Vodacom Bulls, DHL Stormers, Emirates Lions and HollywoodBets Sharks (the “Competition”) on Vodacom’s official social media and digital platforms and any third-party partner social media and digital platforms.

These are the Standard Competition Terms and Conditions that apply to the Competition and comprise Part A (which contains the Competition-specific information and terms and conditions) and Part B (which contains general terms and conditions that apply to all competitions). In the event of any conflict, the terms and conditions of Part B prevail.

All Competition participants agree to be bound by the following Terms and Conditions (comprising Part A and Part B).

Part A: Competition-Specific Terms and Conditions

Competition Duration

  1. The Competition period/duration is from:
    • Start date: 09h00, 16 September 2024.
    • End date: 23h59, 30 June 2025.
  2. Prize Draws are fixture-related and will be done before the relevant match for each Competition within the 2024/25 season or as communicated via social media platforms.

Competition Prize/s

  1. The Competition Prize is: a Vodacom customer can win one (1) spot for their child (‘Child Mascot’) to run out onto the field with a participating Rugby team(s) (as specified via Vodacom’s social media and digital platforms), at the selected/specified game. 
    • Total number of Prizes: 1 (one) run-out spot for the match or (as specified via Vodacom’s social media and digital platforms.
    • Value of the Prize(s) (per Prize): approximately R 1000 (one thousand rand) (non-exchangeable or refundable as the prize relates to the experience that can be won)
    • Inclusions: 4 (four) stand tickets, 1 (one) T-shirt, 1 (one) white short and a pair of socks will be provided to each winning customer/their child who runs out with the team.
    • Prize exclusions: All travel related to attending this event, and any expenses of a personal nature related to attending this event, e.g. tekkies / sneakers for the child to run in.

Eligibility

  1. The Competition is open to Vodacom customers on a contract, who have been Vodacom customers for an uninterrupted period of over 24 (twenty-four) months or longer, and who entered via Vodacom and other third-party social media and digital platforms and completed the competition form.
  2. Participants are allowed to enter the Competition once per day during the Competition period or as specified in the relevant social media campaign posts.
  3. The age of children who can win an opportunity to participate in the Child Mascot run out Competition is restricted to the ages between six (6) and thirteen (13) years old. Vodacom reserves the right to ask for the birth certificates of the winning child and the parent or legal guardians’ identification (or confirmation of the parent/guardian – child relationship) for verification purposes.

Child Mascot Specific Terms and Conditions

  1. By entering this Competition, the Vodacom customer entering and participating in this Competition (as the parent or legal guardian of a potential participating Child Mascot) accepts the terms and conditions of this Competition and accepts the application of such terms and conditions to their child who they wish to enter to participate as a Child Mascot.
  2. By accepting the Prize, and by virtue of the nature of the Prize, the parent or legal guardian agrees (on behalf of their child) that the image of the child will be displayed on multiple media, social and digital platforms in relation to the event and that there will be no compensation related to the child and/or parent / legal guardian for the usage of the image of the child.
  3. The child and his/her parent or legal guardian will be required to meet at a specific time and venue on match day. All details will be provided by Vodacom. Should the child and his/her parent or legal guardian not be able to be at the stadium at this time, the Prize will be forfeited.
  4. The child will run out onto the field as a Child Mascot and will accompany and run out with the captain of a playing Vodacom URC team or its Mascot, by holding the Captain’ or the Mascots’ hand. By entering this Competition, the Vodacom customer accepts and consents to all activities and requirements reasonably necessary for the Child Mascot to run out with a team.
  5. Vodacom or its Agent retains the discretion to decide with which of the participating teams the Child Mascot will run out with, and their decision is final. If the parent or legal guardian does not agree with that decision, the prize will be forfeited.
  6. Vodacom or its Agent will communicate all other practical requirements applicable to the day of the event to the parents or legal guardian (e.g., collection of the child after the run out), which the parents or legal guardian agree to follow by accepting these terms and conditions.
  7. The child will be provided with a shirt, shorts, and a pair of socks, that he /she is required to wear during the run out. The parents or legal guardian must supply the child with tekkies / sneakers for the child to run out in.
  8. The parent or legal guardian that accompany the child will be required to sign a Vodacom indemnity form prior to the event taking place. Should the parent or legal guardian fail to provide Vodacom with a signed indemnity form, the Prize will be forfeited. The Vodacom indemnity form shall be provided 3 (three) days prior to the event.
  9. By entering this Competition, and/or by signing the required indemnity form, the Vodacom Customer/entrant warrants their authority to sign any such indemnity and warrants that he/she is the parent or legal guardian of the child.
  10. The parent and /or legal guardian shall at all times during the child’s participation as a Child Mascot remain responsible for the child, including his/her health, safety, and well-being, and shall be responsible to clearly communicate any special requirements or needs of the child (for example, allergies, dietary restrictions, or other health-related requirements etc) to Vodacom or its Agent.
  11. Vodacom, or its Agents, retains the sole discretion - should there be any reason whatsoever that the child cannot or should not run out with the participating teams - to not let the child run out with the team (for example, due to any misbehaviour or anxiety or if it is deemed not to be in the child’s best interest). Vodacom or its Agent will not be liable for any replacement prize in this event.
  12. Vodacom are bound by all rules and regulations that are determined by SA Rugby, United Rugby Championship, Glasgow Warriors, Blue Bulls Company related to this fixture. These rules will apply to all the child, parent, legal guardian or other chaperones/attendees (attending with the child and his/her parent or legal guardian who will be attending which will be communicated by Vodacom to the parties.

Valid Entry

  1. The Competition is only open to Vodacom customers who have entered via Vodacom and other third-party social media and digital platforms and completed the competition form.
  2. Qualifying entrants must complete all the required information on the Competition entry form, which can be found via Vodacom’s various social media platforms during the period this Competition is running.
  3. Responses directly or via direct messages on any of the social media platforms will not be considered as a valid entry.
  4. Only correct answers or sequence of answers will be accepted.
  5. Participants are allowed to enter only once.

Prize draw

  1. The winners of the Prize will be randomly selected from all eligible entries who meet all the requirements set out in these Terms and Conditions.
  2. The verified winners will be notified within (2) two days after he/she has been selected.

Prize Delivery

  1. The tickets related to the Prize for this specific Competition will either be delivered physically or electronically via email as contemplated in clauses 1 and 25.3 below.

Part B: General Competition Terms and Conditions

In addition to the Specific Competition Terms and Conditions outlined in Part A above, the following General Terms and Conditions apply to the Competition.

Duration

  1. The duration of the Competition (as stipulated in Part A above) may be extended or curtailed at the discretion of Vodacom.

Prize

  1. Vodacom has the right to change the type and quantity of prize/s (described in Part A above) or to substitute it at their discretion, and Vodacom has the right to determine the value of the Prize/s.

Eligibility

  1. Only entries received during the Competition period (as stipulated in clause 1 in Part A above) above will qualify as potential winners.
  2. The Competition is only open to natural persons. Entries received from business accounts held by legal persons (amongst other Corporates and SMEs, etc.) are excluded from participating and winning in the Competition.
  3. Any participant under the age of 18 shall present their parent/guardian’s written consent to enter the Competition at Vodacom’s request.
  4. Only entrants who are using SIM cards that have been RICA registered are eligible to win the Competition. Each owner of a SIM card(s) is responsible for complying with South African law by RICA registering their SIM cards.
  5. Unless otherwise stipulated in Part A, employees, directors and agents of Vodacom and all participating stores, their immediate families, life partners, business partners and associates, and any person directly involved with the sponsoring, devising, production, management, or marketing of this Competition are not eligible to participate in this Competition.
  6. Participants must reside in South Africa and be in possession of a valid South African identity document or permanent residence permit or temporary residence permit valid for a period exceeding 3 (three) months for the Republic of South Africa and valid for the Competition duration, and provide a copy of such an identity document to Vodacom on request - failing which eligibility to win is forfeited.
  7. Participants are only eligible if they have not won a Vodacom competition during 6 (six) months preceding this Competition. The 6 (six) months calculation will start from the date that Vodacom fulfilled the Prize in the preceding Competition.
  8. In the event that the user of the mobile phone (i.e., the participant in the Competition) is not the person that is responsible for payment of the participating mobile phone account/ charges, then the Prize will be awarded to the person that is responsible for payment of the participating mobile phone account/ charges.

Valid Entry

  1. Unless otherwise stipulated in or required by the entry requirements in Part A, there are no additional charges for participating in the Competition. In respect of online entries, standard data costs may apply to uploading a valid entry online, as may be applicable. Standard data costs apply as per the user’s Service Provider and existing price plan for data usage and are subject to the applicable Terms and Conditions of that service.
  2. Vodacom shall not be liable for any costs incurred by the winners for entering the Competition or claiming any prizes. 
  3. Data transfer speeds are not guaranteed and are dependent on network availability and utilisation.

Winner Validation

  1. All the information provided or related to this Competition shall be managed, captured, and approved by Vodacom.
  2. Vodacom will share personal details of the respective winners, such as name and contact number, with a Vodacom-approved third-party agency, Openfield Marketing, who will notify the respective winners that they have won in the Competition, and by participating in the Competition, participants agree to and accept such disclosure as is necessary to effect Prize fulfilment.
  3. Vodacom and Openfield Marketing will use reasonable efforts to contact the winners via direct messaging on their social media profile, email, or telephonically as may be applicable on the contact details provided by the participants to participate in the Competition.
  4. Vodacom and Openfield Marketing shall attempt to contact the winners for a period of 2 (two) normal working weekdays after their names have been drawn and verified as winners. The winners will be contacted during normal working hours, between 8 (eight) in the morning and 5 (five) in the afternoon. Winners will be advised of arrangements in respect of Prizes at the time of contacting the selected winners.
  5. Should a participant not be available on the contact details provided during the timeframe stipulated above or rejects, forfeit, or decline acceptance of the Prize, that person’s right to the Prize will be deemed to have been waived, and the Prize will be forfeited. Vodacom reserves the right to then award the Prize to the next randomly drawn participant.
  6. The claim for any Prize will be subject to security and validation, and Vodacom reserves the right to withhold any Prize until it is satisfied that the claim by a particular winner is valid. The selected winners must be able to identify themselves, in a manner determined by Vodacom, as the qualifying entrants to the Competition and have to comply with the required validation procedure, determined by Vodacom, in order to claim any Prizes, failing which such winner will forfeit the Prize and the Prize will be awarded to the next selected qualifying entrant.
  7. Notwithstanding the fact that the Prizes vest in the winners immediately upon the determination of the results, in the event that the required documentation from a particular winner has not been received at the agreed cut-off date communicated to the winner, or no effort is made on the part of any of the winners to make special arrangements to meet the deadline set by Vodacom, such Prize will be forfeited. Vodacom then reserves the right to award the Prize to the finalist that is next in line.
  8. The winners’ name and location may be displayed on www.vodacom.co.za/competition_winners after a period of 2 (two) working days subsequent.
  9. Vodacom shall request the winner’s/winners (as may be applicable) consent in writing to any further use of his/her image and/or likeness or the image and likeness of their child being used and published by Vodacom in connection with the Competition (other than and in addition to what is contemplated in Part A, above) for a period of 12 (twelve) months after he/she has been announced as the winner. The winner may decline the use of his/her image and/or likeness by Vodacom.

Prize Delivery

  1. The following general conditions apply to the delivery of Prizes, unless otherwise indicated in Part A above.
  2. Vodacom and/or its Agent will determine the mode of Prize delivery at its discretion.
  3. If the method of Prize delivery is identified in Part A above, the clause applicable to that method of delivery as detailed more fully below will apply:
    • In the event of a Prize requiring physical delivery - delivery will take place via courier at dates, times and places agreed to between Openfield and the winner(s). The winner must provide a correct address for delivery. Delivery may only be possible during weekdays (Monday – Friday) between 09h00 – 17h00, and not on Saturdays, Sundays, and public holidays. If the winner is not home for courier or delivery, or the address cannot be found, the winner will be offered one more opportunity to provide an accessible address for delivery and to be available for such delivery; if delivery is still not possible, the Prize will be forfeited.
    • In the event of a Prize requiring physical collection – Vodacom or Openfield Marketing will communicate the address and location where and hours when the Prize can be collected by the winner(s). Neither Vodacom nor Openfield shall be held liable should the winner(s) be unable to collect the Prize. Prize/s must be collected by the winner/s within 10 (ten) working/business days from the announcement and notification of the winners, failing which the Prize will be forfeited.
    • In the event that a Prize can be sent electronically via email, a valid email address must be provided by the winner. If Vodacom or Openfield has sent the email containing the electronic Prize to the email address provided, delivery thereof will be deemed to have taken place. Neither Vodacom nor Openfield will be held liable if delivery to such an email address fails or if the winner is unable to retrieve the email or Prize as sent to such email.
    • In the event of data Prizes, all data Prizes will be allocated to the winners within seven (7) working days after the competition days after the competition winner(s) have been confirmed and the winner(s) details have been confirmed, including the Vodacom MSISDN (cell phone number) that the data must be transferred to.
    • In the event of a cash Prize, the cash Prize will be transferred via EFT (electronic funds transfer) to the winner within seven (7) working days after the competition winner(s) have been confirmed and the winner(s) banking details confirmed by receiving proof of banking details and identification.
    • In the event of a Prize being an award on the VodaPay App, the winner must download the App and register on the App. Vodacom can only transfer money into the VodaPay wallet if the the winner has downloaded the App and registered on it. The cash Prize will be transferred into the winner’s VodaPay wallet within seven (7) working days after confirmation by the winner of their VodaPay details. Should the winner fail to meet the criteria for a period of ten (10) working days, the Prize will be forfeited.
  4. Should Vodacom or Openfield not be able to fulfil their obligation in delivering the Prize(s) to the winner(s), for whatsoever reason, including due to lack of accurate information provided by the winner(s) or the winner(s) inability to receive the Prize, the Prize will be forfeited.
  5. In order to effect arrangements required for the Prize fulfilment in terms of this Competition, Vodacom will share personal details of the respective winners, such as name and surname, and contact number, with a Vodacom-approved third agency, Openfield Marketing, for distribution of the Prize items, and by participating in the Competition, participants agree to such disclosure as is necessary to effect Prize fulfilment.
  6. If a winner cannot accept a Prize for any reason whatsoever, or if Vodacom or Openfield are unable to deliver the Prize (including for the reasons mentioned above), the Prize will be awarded to the next selected entrant.
  7. All risks and ownership of the Prizes shall pass to the winners on transfer/delivery thereof, and all of Vodacom’s obligations regarding the Competition and Prizes shall terminate.

Prizes are not transferable and right of admission is reserved

  1. No Prize is transferable or exchangeable and may not be redeemed by, transferred, or given to another person.
  2. No Prize can be redeemed for cash and may not be sold.
  3. Vodacom will not transfer, allocate, or assign a Prize to someone else if requested by the winner.
  4. Where a Prize is for a Vodacom event(s) and / or experience(s):
    • it is restricted to the winner(s) of the Prize only - no additional guests will be allowed to enter or have access to the event(s) and / or experience(s), unless specifically stated otherwise;
    • Right of Admission to the event(s) and experience(s) is reserved by Vodacom;
    • Vodacom reserves the right to have a winner (and their partner and / or guest) removed from an event at any time should the behaviour or language of such winner or guest, at the discretion of Vodacom, be considered to constitute harassment or be inappropriate, including behaviour or language that is discriminatory or hateful on grounds such as race, gender, sex, pregnancy, marital status, ethnic or social origin, colour, sexual orientation, age, disability, religion, conscience, belief, culture, language and birth; and
    • Vodacom reserves the right to remove any winners (and their partner and / or guest) from an event at any time should their behaviour be considered to be dangerous to themselves or any other person or contravening any applicable health and safety requirements.

Undertakings, limitation of liability and indemnification

  1. Event(s) and/or experience(s), to which Competition Prize relates, may be hosted by third parties (for example, at sport stadia, theatres, convention or other centres owned by other entities) and all winner(s) will comply by the rules and regulations applicable to events held at such premises upon entry of such premises, and as may be stipulated by the owners of such premises.
  2. Entry to any events, experiences, and venues in respect of which Vodacom may give away prizes as part of competitions on its platforms, are bound and regulated by specific event or venue-related rules and regulations, which may be determined by event or venue owners or relevant governing bodies. By participating in this competition, Competition Participants:
    • acknowledge and agree that they are bound by such event, experience, or venue rules upon entry to such premises, event or experience;
    • undertake to adhere to and comply with any and all reasonable event, experience, or venue rules and/or regulations; and
    • indemnify Vodacom, its agents, or employees from any liability associated with Competition participants/winners failure to adhere to such rules and regulations and any damages that occur as a result.
  3. Vodacom and/or any other person or party associated with the Competition, their associated companies, partners, agents, contractors and sponsors and any of its personnel involved in the Competition, or a related event or experience shall not be liable whatsoever for any loss or damage incurred or suffered (including but not limited to direct or indirect or consequential loss), death or personal injury suffered or sustained arising from either participation in the Competition, from claiming the Prize, or attending an event or experience forming part of the Prize.
  4. Vodacom is not liable for any technical failures affecting participation and/or Prize redemption process of the Competition. In addition, neither Vodacom nor its agents shall be responsible for any loss or misdirected entries, including entries that were not received due to any failure of hardware, software, or other computer or technical systems affecting participating in and/or the Prize redemption process of the Competition.
  5. Vodacom cannot and will not be held liable should it be impossible for it to deliver the Prize or to fully perform, execute or fulfil the Prize. Should the Prize be linked to a specific fixture, match, event or experience, and should that specific fixture, match, event, or experience be cancelled, interrupted, postponed, or otherwise affected by events or factors outside of Vodacom’s control or at Vodacom’s discretion, Vodacom cannot be held liable for the fulfilment of the Prize or be required to provide an equivalent or replacement Prize.
  6. Vodacom, its directors, employees, agents and distributors are not responsible for any misrepresentation (whether written or verbal) in respect of any Prize nor in respect of any warranties, guarantees or undertakings given by any person other than Vodacom itself.

Personal information

  1. User data collected via the Competition will not be used for any other purpose than for the execution of the Competition.
  2. User data collected via entry for this Competition will be stored for as long as it is legally required to and in accordance with Vodacom’s Privacy Policy, http://www.vodacom.co.za/vodacom/terms/privacy-policy.

Permission to receive marketing information from Vodacom

  1. By entering this Competition, you give Vodacom permission to send you marketing or promotional information about their products, services and other Competition.
  2. The entrant(s) will be given the option to opt out of receiving this information via the platform from which they receive the information.

General

  1. Vodacom customers who are not in good standing with Vodacom, or are involved in any legal process with Vodacom, or are in arrears with their accounts are not eligible for this Competition.
  2. Vodacom may be bound by specific event-related rules and regulations that are determined by relevant governing bodies. These rules will be communicated to the competition participant and with which the competition participant agrees to comply.
  3. Nothing in these Terms and Conditions is intended to, or must be understood to, unlawfully restrict, limit or avoid any rights or obligations, as the case may be, created for either the participant or the promoter in terms of the Consumer Protection Act, 68 of 2008 (“CPA”).
  4. The judges’ decision on any aspect of the Competition, including the allocation of the Prizes, will be final and binding and no correspondence will be entered into.
  5. In the event of a dispute in regard to any aspect of the Competition and/or the Terms and Conditions, Vodacom’s decision will be final, and binding, and no correspondence will be entered into.
  6. Vodacom may refuse to award a Prize if entry procedures or these Terms and Conditions have not been adhered to or if it detects any irregularities or fraudulent practices.
  7. Vodacom is entitled in its entire discretion to reject any participant for any reason and will not be obliged to notify participants that they are rejected.
  8. Vodacom and/or any other person or party associated with the Competition, their associated companies, agents, contractors and sponsors and any of its personnel involved in the Competition shall not be liable whatsoever for any loss or damage incurred or suffered (including but not limited to direct or indirect or consequential loss), death or personal injury suffered or sustained arising from either participation in the Competition or from claiming the Prize.
  9. Vodacom is not liable for any technical failures affecting participation and/or Prize redemption process of the Competition. In addition, neither Vodacom nor its agents shall be responsible for any loss or misdirected entries, including entries that were not received due to any failure of hardware, software, or other computer or technical systems affecting participating in and/or the Prize redemption process of the Competition.
  10. Vodacom cannot and will not be held liable should it be impossible for it to deliver the Prize or to fully perform, execute or fulfil the Prize. Should the Prize be linked to a specific fixture, match or event, and should that specific fixture, match or event be cancelled, interrupted, postponed, or otherwise affected by events or factors outside of Vodacom’s control, Vodacom cannot be held liable for the fulfilment of the Prize or be required to provide an equivalent or replacement Prize.
  11. Vodacom, its directors, employees, agents and distributors are not responsible for any misrepresentation (whether written or verbal) in respect of any Prize nor in respect of any warranties, guarantees or undertakings given by any person other than Vodacom itself.
  12. If Vodacom is required by law to alter or cancel any aspect of the Competition or to terminate it as a result of changes in legislation, or for any reason whatsoever, it will have the right to terminate the Competition being offered, with immediate effect and without notice. In such event, all entrants waive any rights they may have against Vodacom and its associated companies, agents, contractors and/or sponsors.
  13. All information relating to the Competition which is published on any marketing material will form part of these Terms and Conditions. In the event of any conflict between such marketing material and these Terms and Conditions, these Terms and Conditions shall prevail.
  14. The Competition is also subject to and must be read in conjunction with, Vodacom’s existing terms and conditions applicable to its website and mobile site, respectively: https://www.vodacom.co.za/vodacom/terms/website-terms-and-conditions
Page Description
Mascot Run Out Competition for select Vodacom United Rugby matches that will take place in South Africa related to the following participating teams, Vodacom Bulls, DHL Stormers, Emirates Lions and HollywoodBets Sharks
Page Title
United Rugby Championship Mascot Run Out Competition | Vodacom
Keywords
Mascot Run Out Competition, Mascot Run Out
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/competition/united-mascot-run-out

Upfront Payment Terms and Conditions

CBU

Upfront Payment Terms and Conditions

Upfront Payments (UFP) provides qualifying customers with the opportunity to obtain a cellphone contract and handset that they ordinarily would not qualify for. This is made possible by the customer making a UFP in store which payment is placed in a holding account linked to the customers Vodacom account for the duration of the contract term. The UFP reduces the monthly amount owed, making subscription repayments more affordable.

  1. The Upfront Payment (UFP) offer is only available to qualifying customers, based on Vodacom's standard credit vetting process.

  2. The upfront payment calculation is based on the customer's credit profile and the price plan selected.

  3. In order for an UFP deal to be processed, a debit or credit card payment must be successfully completed in store. No cash payments are permitted.

  4. The UFP amount will be split over the contract period into a monthly amount which will be deducted from the monthly subscription amount payable. This will reflect as such on the monthly Vodacom invoice.

  5. In the event that the customer wishes to cancel their contract before the term date, the remaining UFP balance will be subtracted from the cancellation fee payable at the time of the request. If any amount is owed to the customer thereafter, it will be refunded as per the current refund process.

  6. The UFP balance cannot be refunded and will be applied as outlined in point 5 above in the case of a contract cancellation. 

  7. All other existing premature cancellation rules will still apply.

  8. The UFP balance in the holding account will not accrue any interest over the contract period.

  9. Customers can contact a Vodacom store or call customer care on 082135 for additional information or queries.

  10. Vodacom reserves the right to amend or expand on these terms and conditions and where such amendment is material, Vodacom shall provide reasonable prior written notice of such change before it takes effect.

Page Description
Upfront Payment reduces the monthly amount owed, making subscription repayments more affordable.
Page Title
Upfront Payment
Keywords
Upfront Payment
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/upfront-payment
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