Home Internet LTE & 5G Terms and Conditions

Home Internet LTE & 5G with Fair Usage Policy (FUP)

Terms and Conditions

Vodacom Standard Terms

  1. Vodacom reserves the right to suspend your service in the event that we suspect that you in any way abuse the service or if you use devices that are not compliant with ICASA specifications to access the services.
  2. Vodacom reserves the right to amend these terms and conditions and where such change is material Vodacom shall provide you with reasonable prior written notice before implementing such change.
  3. You may access the Home Internet data service (the "Service") via the Top Up payment type.
  4. The Service will only be available on a 24-month or 36-month contract.
  5. You will be billed on a monthly basis for the total subscription amount for the Service, including device costs if applicable, as well as any other Value Added Services ("VAS"), bundle purchases or out of bundle usage.
  6. After your contract period for the Services has expired, your contract will continue on a month-to-month basis.
  7. You may terminate your Service during the initial contract period or the renewal/upgrade period by giving Vodacom at least 20 (twenty) business days’ notice in writing. Early cancellation will be subject to a payment penalty determined by Vodacom (the "Cancellation Fee").  Vodacom may charge you up to 75% of the balance of the outstanding Service fees (the "Balance") as the Cancellation Fee. The Balance is determined as follows: the monthly subscription amount times by the remaining months of the contract.  Upon early cancellation of the Service, you will also have to pay all outstanding amounts in respect of the Services and/or Apparatus related to the Services in addition to the Cancellation Fee. 
  8. If you choose to cancel your Service between the 1st and the 3rd of the month the cancellation will only be effective at the end of that particular month.  If you choose to cancel your Service after the 3rd of the month, the cancellation will pend to the end of the following month. You will retain your Fair Usage Policy (FUP) until the Service cancellation is effective.
  9. You are able to do a SIM swap.

Home Internet Contract Devices

  1. This Service can be offered in 3 variations: as SIM only, bundled with 4G router or bundled with 5G router.  It is the customer choice to select the deal that is preferable to their needs.
  2. If you select the SIM only tariff, the Service's SIM card will only work in the Vodacom issued router or a Vodacom approved home router. You can check the list of approved home routers here:  Home Internet Approved Routers | Vodacom. The responsibility to use a compatible and approved home router lies solely on the customer.
  3. If you select a SIM only tariff but choose to use your own compatible home router then, any warranty, guarantee, customer support and service and/or education pertaining to this router will not be offered to you and/or covered from Vodacom.
  4. The Service is only compatible with approved home routers that are part of the predefined list.  Therefore, it is not compatible and will not work with mobile phones, dongles and/or MiFi routers.

Contract Activation and Use

  1. You can activate the Service regardless of if your location has sufficient LTE coverage and capacity. However, you can check the LTE coverage in your area on: Home Internet (vodacom.co.za).
  2. When you use the Service, you have to insert the SIM card into an approved home router or the bundled home router.
  3. Your access to the Vodacom network is dependent on whether you use the Service in an LTE or 5G coverage area and on the router’s ability to connect to Vodacom’s LTE or 5G network. 
  4. This Service does fall back on to 3G and/or 2G technology.  However, the responsibility will lie solely on the customer to ensure that their area of use has sufficient LTE or 5G coverage.
  5. You are able to change the location in which you access the Service at any time, provided that the location in which you are based and/or changing to is an LTE or 5G coverage area.  If your new location does not have sufficient LTE or 5G coverage and capacity, then you may have to cancel your Service and incur the Cancellation Fees. The responsibility will lie solely on the customer to ensure that their area of use has sufficient LTE or 5G coverage.
  6. There is a FUP (Fair Usage Policy) applicable on all Home Internet price plans. The Service’s FUP will be allocated monthly, however, it cannot be carried over to another month.
  7. The Service’s full monthly fair usage policy (FUP) will be issued and applied on the 1st of every subsequent calendar month going forward until the contract term expires. The full cost of the respective tariff will be due and deducted.
  8. If you activate the Home Internet service in the middle of a calendar month, the Service’s full monthly fair usage policy (FUP) will apply whilst the Service’s bill will be pro-rated for the remainder of the month.
  9. Each Home Internet price plan has specific speed limiting applicable on upload and download speeds.  Vodacom cannot be held liable to specific upload and download speeds as this is dependent on the location where the Service is being accessed. 
  10. Once the monthly FUP has been reached, as per your respective price plan, data usage will no longer continue. To continue data usage, you would need to purchase a 100GB or 200GB bundle.

Table 1: Fair Usage Policy on Home Internet plans

Price Plan

Fair Usage Policy

10Mbps price plan

Speeds up to 10Mbps for usage from 0-200GB

20Mbps price plan

Speeds up to 20Mbps for usage from 0-400GB

30Mbps price plan

Speeds up to 30Mbps for usage from 0-600GB

50Mbps price plan

Speeds up to 50Mbps for usage from 0-1TB

100Mbps price plan

Speeds up to 100Mbps for usage from 0-2TB

 

Fair Usage Policy

  1. Vodacom reserves the right to enforce and give effect to a Fair Usage Policy for purposes of managing and moderating the usage of the Vodacom Network (the “Network”), and to ensure that the functional integrity of the Network renders acceptable levels of subscriber experience for all our customers. The following specific conditions are applicable to this price plan:
    • Where a customer reaches the prescribed maximum data usage (measurable in GB) within one calendar month of their fixed-term agreement, Vodacom will stop the Service; and/or
    • Vodacom reserves the right to amend, vary and/or adjust the Fair Usage Policy from time to time for this Service, including the right to manage, protect and preserve the functional integrity and security of the Vodacom Network. Accordingly, Vodacom may take reasonable measures to optimize the efficacy and performance of the Network for all Vodacom customers, including, where only if reasonably necessary, proactively control each customer’s bandwidth usage, line-speed and overall functional experience of the Service.

Order of consumption, validity and out of bundle

  1. The Service's FUP will only be valid for 30 days, or up until the end of the calendar month of FUP issued. Therefore, if the FUP is allocated to you on the 1st of July; your FUP is valid up until and including the 31st of July 23:59.  The customer will start every month with a new FUP according to their respective FUP.
  2. The Service will first deplete data from your monthly FUP then from any carried over and/or data from data bundles purchased.
  3. If after you have used your FUP, and you purchase a data bundle, you will forfeit all your unused data from the purchased data bundle at the time of that specific data bundle’s expiry.
  4. After the respective FUP from the Service is depleted and you have no other active data bundles, the Service will no longer continue.
  5. There is no out-of-bundle data rate that is applicable on the Home Internet price plans.


Voice, MMS & SMS services

  1. The Service does not include MMS, Voice services and outgoing SMS.  Incoming SMS is allowed. 


Additional Bundles

  1. You may purchase multiple additional data bundles for the Service.
  2. If you purchase additional bundles on the Top Up billing option, the cost of the additional bundles will be deducted from your airtime.  If you have no airtime balance or insufficient airtime, you will be able to purchase data bundles using your credit or bank card.

Usage Notifications and Data Transfer

  1. You will receive your data usage notifications via the Vodacom online channels or on any number you provide to Vodacom other than the number linked to the Service.
  2. Due to the nature of the price plans, you will not be able to transfer data from the respective monthly FUP.
  3. You can transfer purchased data bundles (that were purchased over and above the monthly FUP) to other customers that use the Service. For more information, please visit Vodacom Terms and Conditions - Data Transfer T & Cs
  4. Transfer of Ownership is possible.  The sole responsibility lies on the customer to understand whether the new location has sufficient LTE or 5G coverage and capacity.

Balance View throughs

  1. You may view your data balance on:
  • Vodacom Online
  • Customer Care channels
  • The VodaPay App

Migrations & Cancellations

  1. You can migrate to another price plan option within the Home Internet price plans however the new plan's FUP and terms and conditions will be applicable.
  2. You can migrate into the Home Internet price plans from another Home Internet price plan however the new plan's FUP and terms and conditions will be applicable.
  3. If you migrate to a lower price plan you will be liable for a downward migration fee.
  4. Migrations on Top Up plans will be pended until the end of the month and the new price plan will only take effect at the beginning of the next consecutive calendar month.
  5. If you migrate to another price plan, your contract period for the Service will remain unchanged.
  6. You may migrate from another data or voice contract into this Home Internet service.
  7. Upon migration any discount applied on your original tariff will fall away and will no longer apply.

Upgrades

  1. You may upgrade into this Service.  The sole responsibility will lie on the customer to check that the location where the Service is being accessed from has sufficient LTE or 5G coverage and capacity.
  2. If you upgrade into this Service, the rules pertaining to the approved home router devices will apply. Any discounts applied on your original deal will fall away.
  3. You may upgrade out of the Service. Any discounts applied on your original deal will fall away.

Exclusions

  1. You may not use data sharing SIM cards for the Service.
  2. The Service’s monthly FUP cannot be used for roaming.
  3. The customer is liable for any VAS services, bundle purchases or other purchases made over and above their subscription amount. 
Page Description
Home Internet LTE & 5G with Fair Usage Policy (FUP) Terms and Conditions
Page Title
Home Internet LTE & 5G
Keywords
Home Internet LTE & 5G, Home Internet, LTE & 5G
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0
Page Category
Page URL
/vodacom/terms/home-internet-lte-and-5g

Funeral Cover Promotion Terms and Conditions

Funeral Cover Promotion

SECTION A: POLICY TERMS AND CONDITIONS

These are the terms and conditions of your Funeral Cover embedded deals Policy. It is important that you read and keep this document in a safe place. The insurer is Vodacom Life Assurance Company (RF) Limited, a licensed life insurer.

On receipt of the cover activation SMS, please ensure that you review the terms and conditions in detail as well as the information you provided to us. Contact us immediately if you find any inaccuracies or require us to clarify anything for you.

Who qualifies to get this cover

To be eligible for cover under the policy, you must meet the following conditions at the start date:

  1. You must be at least 18 years old.
  2. You must be South African citizen.
  3. You must have a contract with Vodacom (Pty) Ltd.
  4. The insurance cover is optional, and you must agree to the terms and conditions of the policy.

By accepting these terms and conditions, you are acknowledging that:

  1. You have accepted the cover and that you understand all the features, benefits, associated with the Cover.
  2. You have considered and found this specific product to be applicable to your current objectives and circumstances.  

SECTION B: POLICY BENEFITS

What we will pay for

  1. If you should die during the period of insurance, we will pay a lump sum benefit of R5 000 to your chosen beneficiary or to your estate, if a beneficiary is not chosen.
  2. The rights under this policy cannot be used to protect any person other than you.

What we do not pay for

This policy is limited to Death only claims and does NOT provide cover for disability or retrenchment. 

We will also not pay any benefit if your death arises directly or indirectly from any of the following:

  1. Any death (other than accidental) occurring within the first 3 months of cover;
  2. War (whether declared or not), riot, radioactive contamination, nuclear accidents and similar risks;
  3. Use of nuclear, biological or chemical weapons, or any radioactive contamination;
  4. Attacks on or sabotage of facilities (including but not limited to nuclear power plants, reprocessing plants, final repository sites and research reactors) and storage depots which lead to the release of radioactivity or nuclear, biological or chemical warfare agents;
  5. All risky activities/hobbies, which could be hazardous in any way, are excluded from the cover under this policy;
  6. Participation in civil commotion, insurrection, riot, usurpation of power, terrorism or acts of terrorism;
  7. Suicide;
  8. Wilful and material breaking of any law by the life assured;
  9. Cover in only valid within the borders of South Africa.

SECTION C: CLAIMS

Should you die, your chosen beneficiary can email us at [email protected] or contact us at 082 178 00 to lodge a claim. The death notification must be accompanied by the following documents:

  1. Certified copy of death certificate of the deceased.
  2. Certified copy of ID of the deceased.
  3. a BI1663 form.
  4. a fully completed claim form.

All information provided is at the claimant’s own cost. We reserve the right to request any additional information or documentation required to validate the claim.

Claim notification period

Your chosen beneficiary must submit the claim as soon as reasonably possible up to a maximum of 180 (one hundred and eighty) days from the date of the event giving rise to the claim.

Waiting period

Cover under this policy have a three-months waiting period for death as a result of natural causes. No such waiting period applies if your death is an Accidental Death.

SECTION D: GENERAL CONDITIONS

When the cover ends

Your insurance cover will end after 24 months from inception date, and no further benefit will be payable as soon as one of the following happens:

  1. A benefit is paid in respect of your death;
  2. If you cancel the insurance cover by calling 082 178 00;
  3. The date your device contract ends with Vodacom (Pty) Ltd.

Please note that when your insurance cover under this policy ends it will not have a cash value.

Cancellation of cover 

You can cancel your policy at any time after receipt of your cover activation SMS. The policy has a cooling off period of 30 days.  After this initial 30 day cooling off period this policy may be cancelled by you at any time by phoning our call centre at 082 178 00. The agreement will come to an end immediately and no cover will be provided after that date. We have the right to cancel your policy either in writing or telephonically subject to 30 (thirty) days’ notice.

Changes to Your Policy

We have the right to change the terms and conditions or cancel your policy. If we do, you will be advised in writing at least 30 days before the change or cancellation takes effect.

Cessions

This cover may not be ceded or transferred to a third party as security for a debt or for any other reason.

Force majeure

Force Majeure refers to circumstances beyond our reasonable control, such as an act of God, acts of the State or Government, exceptional weather conditions, total national electricity failures, war or war-like activities or serious delays in public transport that may prevent us from carrying out our obligations under this agreement. In the event of a force majeure this agreement will be suspended until we can deliver on our obligations. We will, if possible, notify you of the suspension and the estimated duration of the suspension. We will not be liable for any damages caused as a result of the suspension.

Complaints & Queries

Vodacom Life provides a complaint resolution process, which aims to address any dissatisfaction you may have with your policy. You can contact our Complaints Department on 082 178 00 or [email protected]

Disputed Claims

Should your beneficiary wish to dispute the claim decision, they have to do so within 180 days of receiving a formal communication about the outcome of the claim. They must submit the reasons for the dispute in writing for it to be re-assessed. If they would like to institute legal proceedings, it must be done within 180 days of receiving a formal communication of the claim outcome.

Should you still be dissatisfied with the outcome, you can direct complaints about our services or products to the National Financial Ombud Scheme (NFO) using the following contact details:

NFO Johannesburg

110 Oxford Road,

Houghton Estate,

Johannesburg,

Gauteng,

2198

NFO Cape Town

6th Floor, Claremont Central Building,

6 Vineyard Road,

Claremont,

Cape Town,

7700      

Underwriter and Administrator

Vodacom Life Assurance Company (RF) Limited is a registered long-term insurer. This product is administered by O’keeffe & Swartz BPO (Pty) Ltd and authorised financial services provider (FSP no: 35478) for which they receive fees.

Vodacom Life Assurance Company (RF) Limited

Vodacom Corporate Park

082 Vodacom Boulevard

Midrand

1685

SECTION F: CONFIDENTIALITY AND SHARING OF INFORMATION

By taking out this policy, you hereby authorize Vodacom Life Assurance Company to obtain personal information from you, and when required, to share it with our third-party service providers for the purposes of providing the services and benefits to which this Policy relates. 

Your personal information will be stored, processed and used only by our service providers to the extent that is necessary to provide the contracted services. 

Please refer to our privacy notice below for a description of how we process your personal information

PRIVACY NOTICE

Scope
This Privacy notice applies to the use of, purchase or other interaction with Vodacom Life Assurance Company (RF) Ltd. Unless context dictates otherwise, the Vodacom Privacy Statement on https:// www.vodacom.co.za/vodacom/privacy-policy/terms shall also apply to all interactions with Vodacom Life Assurance Company (RF) Ltd, regarding any collection, use or other processing of personal information.
Personal Information Collected
  • Vodacom only collects personal information required to enter into an insurance agreement, and provide the related services in relation to the agreement.
  • Information collected by Vodacom includes, Name and Surname, Identity Number, Contact Number, Email Address, Bank Account Number and Policy Agreement Number.
  • Vodacom does not obtain additional personal information from other sources, without your express consent.
Uses and Sharing
  • Vodacom processes the information to provide you with contract cover as per agreement, for purposes of entering into or performing in terms of a contract and may use the information to provide you with information on related products or offer discount certain offerings;
  • Vodacom will use the personal information you provide only for purposes consistent with the reason you provided it;
  • Vodacom does not share your personal information with other marketers unless Vodacom have obtained your explicit consent. If you do not provide your consent, Vodacom will not share your personal information;
  • When Vodacom provides personal information to companies that perform services on our behalf, Vodacom require those companies to handle the personal information in accordance with our full privacy notice, as well as applicable privacy legislation. These companies cannot use your personal information for any other purpose than the reason you provided it to us.
Your Rights
  • You may access personal information that Vodacom holds about you. You can ask us to correct any errors or delete the personal information Vodacom have about you;
  • You may opt-out of any marketing messages or further contact from us;
  • To protect your privacy, Vodacom may have to verify your identity before Vodacom can give you access to, or change, personal information about you.
How to Contact Us
  • Call us on 082 178 00
Page Description
These are the terms and conditions of your Funeral Cover embedded deals Policy. It is important that you read and keep this document in a safe place. The insurer is Vodacom Life Assurance Company (RF) Limited, a licensed life insurer.
Page Title
Funeral Cover Promotion
Keywords
Funeral Cover Promotion, Funeral Cover, Promotion
Weight
0
Page Category
Page URL
/vodacom/terms/promotions/funeral-cover

VodaBucks In-store Accessory Spend Voucher Promotion Terms and Conditions

2024 Summer Campaign Post-Paid VodaBucks Promotion & In-store Accessory Spend Voucher

  1. Vodacom (Pty) Ltd (“Vodacom”) is running the Vodacom “Post-Paid In-store VodaBucks and In-store Accessory Spend Voucher” Promotion (the “Promotion”). During this period, customers who upgrade or sign up for a Vodacom contract with one of the participating smartphones will receive their VodaBucks allocation to their Vodapay App. This promotion runs from the 7th January 2025 – 5th February 2025. The amount of VodaBucks received will vary based on the specific device model chosen.
  2. All Customers during the term of the Promotion agree to be bound by the V-Up Summer Promotion Terms and Conditions.

https://www.vodacom.co.za/vodacom/terms/promotions/summer-2024

  1. VodaBucks Allocation:
    • The amount of VodaBucks allocated will vary based on the specific device model purchased.

3.2. The VodaBucks will be allocated between 24-72 hours after successful activation of a new contract.

3.3 The VodaBucks allocated must be utilized during the promotional period, any VodaBucks not redeemed will expire on 15 March 2025.

  1. Promotion Eligibility:

4.1 This promotion is available to both new and upgrade contracts as outlined above.

2024/5 Vodacom Summer Campaign in-store Accessory Spend Voucher Campaign

  1. Vodacom (Pty) Ltd (“Vodacom”) is running the Vodacom “Post-Paid In-store accessory spend Voucher” Promotion (the “Promotion”) where Customers will receive in-store accessory spend Vouchers when upgrading/signing up to a Vodacom contract offering one of the participating selected qualifying handsets, from 7th January 2025 – 5th February 2025. The in-store accessory spend Voucher varies depending on the applicable device model.
  2. All Customers during the term of the Promotion agree to be bound by the following Terms and Conditions.
  3. The Vodacom In-store accessory spend Voucher enables a Customer to purchase accessories of their choice when upgrading / signing up to selected qualifying handsets during the promotional period while instore:

Note: The in-store accessory spend Voucher varies depending on the device model purchased.

The in-store accessory spend Voucher is available to new and upgrade contracts.

  1. The in-store accessory spend Voucher must be utilized during the sign-up / upgrade process strictly in-store at the time of upgrade or sign-up to qualifying handsets during the promotional period.
  2. The Accessory spend Voucher:
  • Is redeemable instore at the time of upgrade or taking up a new contract
  • Can only be used to purchase accessories found in store at time of redemption
  • Can be redeemed against Accessories only
  • Is available on selected promotional deals only
  • Cannot be redeemed as cash
  • Is not transferrable and cannot be used in conjunction with other offers, promotions and Vouchers.
  • Can only be redeemed against one spend per deal.
  1. Customer cannot take up accessories that are not in stock at the time of redemption of the in-store accessory spend Voucher as the accessory spend Voucher is only valid at the time of upgrade / sign up.
  2. In an instance where the Customer purchases accessories that are more than what the In-store accessory spend Voucher is, the Customer is liable to pay the outstanding extra amount.
  3. In an instance where the Customer spends less than the value of the In-store accessory spend Voucher, he/she acknowledges that there will be no change given and that he/she forfeits the remaining balance.
  • Should the Customer spend less than the value of the accessories with the in-store accessory spend Voucher - he/she is allowed a R21.00 shortfall only e.g.: In-store accessory spend Voucher is R200.00, the Customer cannot select accessories less than a total amount of R179.00.
  1. In-store accessory spend Voucher are only valid during the specified deal period.
  2. Subject to availability of the specified device/deal :-
  • Customer cannot request an extension on the Accessory Spend Voucher.
  • Customer can add as many accessories to the value of the specified Voucher/Spend amount.
  1. Customers cannot use the in-store accessory spend Voucher to purchase handsets, tablets, tablets, airtime and data.
  2. Should Customer return, or swap the handset, Customers are then supposed to return all accessories that were redeemed at the time of the initial purchase before they can swap out or return stock
  • Should Customers fail in doing so they will not be awarded the accessory in-store accessory spend Voucher of the new purchase.

2025 January Vodacom Summer Campaign Online VBucks Spend Voucher Campaign

  • Online Customer will receive VodaBucks allocations.

Qualifying handsets in the promotion:

2025 January Summer Vouchers & Rewards
Samsung
2025 JanuaryOnline VodaBucksIn-Store Accessory Voucher
Samsung Galaxy A35 128GB 5G3 000R150
Samsung Galaxy A35 256GB 5G3 000R150
Samsung Galaxy A55 256GB 5G4 000R200
Samsung Galaxy S24 256GB 5G5 000R250
Samsung Galaxy S24 FE 256GB 5G5 000R250
Samsung Galaxy S24 Ultra 256GB 5G6 000R300
Samsung Galaxy Z Flip 6 256GB 5G10 000R500
Samsung Galaxy Z Fold 6 256GB 5G10 000R500
HONOR
2025 JanuaryOnline VodaBucksIn-Store Accessory Voucher
HONOR 200 Lite3 000R150
HONOR 200 Pro5 000R250
HONOR 2005 000R250
HONOR Magic6 Pro10 000R500
HONOR Magic V24 000R200
HUAWEI
2025 JanuaryOnline VodaBucksIn-Store Accessory Voucher
HUAWEI Nova 12 SE 256GB5 000R250
HUAWEI nova 12s 256GB6 000R300
HUAWEI Pura 70 Pro 512GB10 000R500
HUAWEI Pura 70 512GB5 000R250
HUAWEI Matepad SE 11" 128G-R200
vivo
2025 JanuaryOnline VodaBucksIn-Store Accessory Voucher
vivo V30 512GB 5G5 000R250
vivo V30e5 000R250
vivo Y100 256GB3 000R150
vivo Y283 000R150
OPPO
2025 JanuaryOnline VodaBucksIn-Store Accessory Voucher
OPPO Reno12F 256GB5 000R250
OPPO Reno12FS 512GB5 000R250
OPPO Reno12 Pro 512GB10 000R500
realme
2025 JanuaryOnline VodaBucksIn-Store Accessory Voucher
realme 124 000R200
realme C673 000R150
Xiaomi
2025 JanuaryOnline VodaBucksIn-Store Accessory Voucher
Xiaomi Note 134 000R200
Xiaomi Redmi 134 000R200
Xiaomi Note 13 Pro 4G5 000R250
Xiaomi Note 13 Pro 5G5 000R250
Xiaomi 14T5 000R250
Page Description
Vodacom “Post-Paid In-store VodaBucks” Promotion (the “Promotion”). During this period, customers who upgrade or sign up for a Vodacom contract with one of the partcipating smartphones will receive the VodaBucks allocation to their Vodapay App. This promotion runs from the 7th November 2024 – 5th February 2025. The amount of VodaBucks awarded received will vary based on the specific device model chosen.
Page Title
VodaBucks In-store Accessory Spend - Voucher | Vodacom
Keywords
In-store Accessory Spend Voucher, In-store, Accessory Spend Voucher
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0
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Page URL
/vodacom/terms/promotions/vodabucks-in-store-accessory-spend-voucher

VodaPay R80 Quickbus Spend Promotion Terms and Conditions

VodaPay R80 Quickbus Spend Promotion

Terms and Conditions:

  1. Vodacom (Pty) Ltd and Vodacom Payment Services (Pty) Ltd (“Vodacom”) is giving you the opportunity to enter the “VodaPay R80 Quickbus Spend” Promotion (the “Promotion”) whereby you will receive a R80 Quickbus coupon to use towards a Quickbus transaction (a “Coupon”) (referred to as the “Rewards”).
  2. These terms and conditions shall govern your participation in the Promotion.
  3. Duration
    • The Promotion will run from 6 Feb 2025 to 30 Mar 2025 (the “End Date” and the promotion period will be referred to as the “Promotion Period”).
    • The Promotion Period may be extended or curtailed at the discretion of Vodacom.
  4. Eligibility and Participation
    • You have been selected to participate in the Promotion based on:
      • you download and meet the eligibility requirements of the VodaPay Application (the “VodaPay App”); and
      • you meet all the requirements for opening a wallet of the VodaPay App (the “Wallet”).
    • Employees, directors and agents of Vodacom and all participating stores, their immediate families, life partners, business partners and associates and any person directly involved with the sponsoring, devising, production, management, or marketing of the Promotion are eligible to participate in the Promotion.
    • During the Campaign Period and once you have met the requirements set out in section 1 above, you will receive an SMS and/or a message on the VodaPay App that will advise you of your participation in the Promotion.
    • You will receive a R80 Quickbus coupon to be used towards a Quickbus transaction.
    • Only payments completed using a bank card and/or the Vodapay wallet in the VodaPay app will be eligible.
    • Payments completed with airtime, add to bill, or any other payment method not covered in 4.6 will not contribute towards the spend
    • You acknowledge that not all merchants on the VodaPay App are participants in this Promotion. Therefore, you will only be eligible to use your coupon if you transact with participating merchants on the VodaPay App (“Participating Merchants”).
    • The SMS and/or message that you will receive on the VodaPay App will also advise you of the Coupon Rewards you have been allocated and the stipulated period of time to claim and use them.
  5. Rewards
    • A Coupon reward will be in the form of an electronic Coupon that will be issued to you via SMS and/or the VodaPay App. The SMS will advise you to claim your coupon in the rewards page within a specific period before you can use it. When you get to the rewards page, you will see your coupon reward/s listed with an option to claim next to it. When you click claim, the coupon will be allocated to you to use.
    • You may use your claimable R80 Quickbus Coupon Reward towards discounting your Quickbus transaction. You will only be able to use this coupon upon claiming it on the rewards page on the VodaPay app
    • You are only eligible to receive only 1 coupon (the Reward) per campaign for the duration of the Promotion Period.
    • Customers are only eligible for 1 coupon only
    • You will be advised of your Reward by SMS and/or a message in the VodaPay App.
    • A Coupon reward will be in the form of an electronic Coupon that will be issued to you via SMS and/or the VodaPay App. The SMS will advise you to claim your coupon in the rewards page within a specific period before you can use it. When you get to the rewards page, you will see your coupon reward/s listed with an option to claim next to it. When you click claim, the coupon will be allocated to you to use.
    • Any Coupon you receive as a Reward will be subject to the Coupon terms and conditions that will be set out in the Coupon presented to you electronically. The Coupon terms and conditions will include information relating but not limited to:
      • the Coupon validity period.
      • the Coupon redemption process; and
      • which Participating Merchants you may redeem the Coupon from.
    • The coupons have limited stock, so Vodacom has the right to remove the campaign once coupon stock has run out.
  6. Personal Information
    • Vodacom respects the right to privacy and takes the protection of your personal information seriously. Vodacom will only use your personal information for the purposes of the Promotion as stated in these terms and conditions and in accordance with Vodacom’s Privacy Policy available on, http://www.vodacom.co.za/vodacom/terms/privacy-policy.
    • You hereby consent to Vodacom share your personal information with third parties identified by Vodacom from time to time solely for the purpose of execution of the Promotion.
    • In order to effect arrangements required for the coupon reward fulfilment in terms of the Promotion, Vodacom will share personal details of the respective winners, such as name and surname, contact number and banking details with a Vodacom approved third agency, for distribution of the Reward and you hereby agree to such disclosure as is necessary to affect the Reward fulfilment.
  7. General
    • Vodacom reserves the right to suspend this promotion in the event of suspected abuse or fraudulent usage, outside of what is considered reasonable for private, non-commercial use.
    • Vodacom reserves the right to suspend, cancel or convert this Promotion on reasonable notice. 
    • Vodacom reserves the right to change and/or expand on these terms and conditions and will provide reasonable notice of any material changes prior to such change as and when the circumstances permit.
    • Nothing in these Terms and Conditions is intended to, or must be understood to, unlawfully restrict, limit, or avoid any rights or obligations, as the case may be, created for either the participant or the promoter in terms of the Consumer Protection Act, 68 of 2008 (CPA).
    • Vodacom’s decision on any aspect of the Promotion including the allocation of a Reward will be final and binding and no correspondence will be entered into.
    • In the event of a dispute regarding any aspect of the Promotion and/or the terms and conditions, Vodacom’s decision will be final, and binding and no correspondence will be entered into.
    • Vodacom may refuse to issue the Reward if these terms and conditions have not been adhered to or if it detects any irregularities or fraudulent practices.
    • Vodacom and/or any other person or party associated with the Promotion, their associated companies, agents, contractors, and sponsors and any of its personnel involved in the Promotion, shall not be liable whatsoever for any loss or damage incurred or suffered (including but not limited to direct or indirect or consequential loss), death or personal injury suffered or sustained arising from either participation in the Promotion or from claiming a Reward.
    • Vodacom, its directors, employees, agents, and distributors, are not responsible for any misrepresentation (whether written or verbal) in respect of any Reward nor in respect of any warranties, guarantees or undertakings given by any person other than Vodacom itself.
    • If Vodacom is required by law to alter or cancel any aspect of the Promotion or to terminate it as a result of changes in legislation, or for any reason whatsoever, it will have the right to terminate the Promotion being offered, with immediate effect and without notice. In such event all entrants hereby waive any rights which they may have against Vodacom and its associated companies, agents, contractors and/or sponsors.
    • All information relating to the Promotion which is published on any marketing material will form part of these terms and conditions. In the event of any conflict between such marketing material and these terms and conditions, these terms and conditions shall prevail.
    • The Promotion is also subject to, and must be read in conjunction with, Vodacom’s existing terms and conditions applicable to its website and mobile site respectively: VodaPay Platform - Terms | Vodacom
Page Description
VodaPay R80 Quickbus Spend” Promotion (the “Promotion”) whereby you will receive a R80 Quickbus coupon to use towards a Quickbus transaction (a “Coupon”) (referred to as the “Rewards”).
Page Title
VodaPay R80 Quickbus Spend - Promotion | Vodacom
Keywords
VodaPay R80 Quickbus Spend, VodaPay, R80 Quickbus Spend
Weight
0
Page URL
/vodacom/terms/promotions/vodapay-r80-quickbus-spend

Good As New devices Terms and Conditions

Vodacom Good As New devices

Terms and Conditions:

Vodacom (Pty) Ltd (“Vodacom”) is selling Good As New devices, which are pre-owned devices.

Customers who purchase Good As New devices at participating Vodacom channels agree to be bound by the following Terms and Conditions:

What is it:

  • Good As New devices are devices that have been previously owned. These devices have been certified and approved for resale by Vodacom and are fully functional and are re-packaged in a Vodacom branded box.
  • Good As New devices offer customers access to premium devices that they desire, at a lower price as they are pre-owned.
  • Good as New devices only include a battery (internal/external) and SIM eject pin. No other accessories are included, such as a charger adapter or USB charging cable pin, to name a few.

Additional Warranty Information:

  • Good As New devices are used and may have scratches or minor cosmetic impairments which are not covered by warranty and for which Vodacom and the supplier cannot be held responsible.
  • Good As New devices include a 12-month supplier warranty. This covers warranty related device faults that a customer may encounter with the hardware, including the battery, of the device as agreed to under the specific supplier warranty conditions. The warranty does not cover accidental, physical or liquid related damage.
  • Please retain your proof of purchase for the duration of the 12 month warranty period, in the event a repair or swap is required.
  • The warranty covers the cost of repair or a like for like model replacement, depending on the specific supplier warranty. Replacements will be issued in accordance with the specification of the handset returned. Should there be any differences in make, model, colour, memory this will be agreed by both parties.
Page Title
Good As New devices
Keywords
Good As New devices
Weight
0
Page Category
Page URL
/vodacom/terms/good-as-new-devices

Apple Media Services Terms and Conditions

Apple Media Services Terms and Conditions

These terms and conditions create a contract between you and Apple (the "Agreement"). Please read the Agreement carefully. To confirm your understanding and acceptance of the Agreement, click "Agree."

  1. INTRODUCTION TO OUR SERVICES

    This Agreement governs your use of Apple's services ("Services"), through which you can buy, get, license, rent or subscribe to media, apps ("Apps"), and other in-app services ("Content"). Our Services are: iTunes Store, App Store, iBooks Store, Apple Music, and Apple News. Our Services are available for your use in your country of residence ("Home Country"). To use our Services, you need compatible hardware, software (latest version recommended and sometimes required) and Internet access (fees may apply). Our Services' performance may be affected by these factors.

  2. USING OUR SERVICES

    1. PAYMENTS, TAXES, AND REFUNDS

      You can acquire Content on our Services for free or for a charge, either of which is referred to as a "Transaction". Each Transaction is an electronic contract between you and Apple, and/or you and the entity providing the Content on our Services. However, if you are a customer of Apple Distribution International and you acquire an App or a book, Apple Distribution International is the merchant of record; this means that you acquire the Content from Apple Distribution International, and it is licensed by the App Provider (as defined below) or book publisher. When you make your first Transaction, we will ask you to choose how frequently we should ask for your password for future Transactions. If you enable Touch ID for Transactions, we will ask you to authenticate all Transactions with your fingerprint. Manage your password settings at any time by following these instructions: https://support.apple.com/en-us/HT204030. Apple will charge your payment method (such as your credit card, debit card, gift card/code, or other method available in your Home Country) for any paid Transactions, including any applicable taxes. If you pre-order Content, you will be charged when the Content is delivered to you (unless you cancel prior to the Content's availability). For details about how Transactions are billed, please visit http://support.apple.com/kb/HT5582. All Transactions are final. Content prices may change at any time. If technical problems prevent or unreasonably delay delivery of Content, your exclusive and sole remedy is either replacement of the Content or refund of the price paid, as determined by Apple. From time to time, Apple may refuse a refund request if we find evidence of fraud, refund abuse, or other manipulative behavior that entitles Apple to a corresponding counterclaim. Terms related to gift cards/codes are available here: https://www.apple.com/legal/internet-services/itunes/giftcards/.

    2. APPLE ID

      Using our Services and accessing your Content requires an Apple ID. An Apple ID is the account you use across Apple's ecosystem. Your Apple ID is valuable, and you are responsible for maintaining its confidentiality and security. Apple is not responsible for any losses arising from the unauthorized use of your Apple ID. Please contact Apple if you suspect that your Apple ID has been compromised.

      You must be age 13 (or equivalent minimum age in your Home Country, as set forth in the registration process) to create an Apple ID and use our Services. Apple IDs for persons under this age can be created by a parent or legal guardian using Family Sharing or by an approved educational institution.

    3. PRIVACY

      Your use of our Services is subject to Apple's Privacy Policy, which is available at https://www.apple.com/legal/privacy/.

    4. SERVICES AND CONTENT USAGE RULES

      Your use of the Services and Content must follow the rules set forth in this section ("Usage Rules"). Any other use of the Services and Content is a material breach of this Agreement. Apple may monitor your use of the Services and Content to ensure that you are following these Usage Rules.

      1. All Services:

        • You may use the Services and Content only for personal, noncommercial purposes (except as set forth in the App Store Content section below).

        • Apple's delivery of Content does not transfer any promotional use rights to you, and does not constitute a grant or waiver of any rights of the copyright owners.

        • You can use Content from up to five different Apple IDs on each device.

        • It is your responsibility not to lose, destroy, or damage Content once downloaded. We encourage you to back up your Content regularly.

        • You may not tamper with or circumvent any security technology included with the Services.

        • You may access our Services only using Apple's software, and may not modify or use modified versions of such software.

        • Video Content requires an HDCP connection.

      2. iTunes Store Content:

        • You can use Digital Rights Management (DRM)-free Content on a reasonable number of compatible devices that you own or control. DRM-protected Content can be used on up to five computers and any number of devices that you sync to from those computers.

        • Content rentals are viewable on a single device at a time, and must be played within 30 days, and completed within 24 to 48 hours of the start of play depending on the Content offered on the Services in your Home Country (stopping, pausing or restarting does not extend this period).

        • You may burn an audio playlist to CD for listening purposes up to seven times (this limitation does not apply to DRM-free Content).

      3. App Store Content:

        • The term "App" includes apps, iMessage and Apple Watch apps, in-app purchases, extensions (such as keyboards), stickers, and subscriptions made available in an app.

        • You can use Apps on any device that you own or control.

        • Individuals acting on behalf of a commercial enterprise, governmental organization or educational institution (an "Enterprise") may download and sync Apps for use by either (i) a single individual on one or more devices owned or controlled by an Enterprise; or (ii) multiple individuals on a single shared device owned or controlled by an Enterprise. For the sake of clarity, each device used serially or collectively by multiple users requires a separate license.

      4. iBooks Store Content:

        • You can use DRM-free Content on any compatible device that you own or control. DRM-protected Content can be used on up to five computers and any number of devices that you sync to from those computers.

        • You may not burn iBooks Store Content to disk.

      5. Apple Music:

        • You can use an Individual Apple Music membership on up to 10 devices (only five of which can be computers).

        • An Individual Apple Music membership allows you to stream on a single device at a time; a Family membership allows you or your Family members to stream on up to six devices at a time.

    5. REDOWNLOADS

      You may be able to redownload previously acquired Content ("Redownload") to your devices that are signed in with the same Apple ID ("Associated Devices"). You can see Content types available for Redownload in your Home Country at https://support.apple.com/en-us/HT204632. Content may not be available for Redownload if that Content is no longer offered on our Services.

      Associated Devices Rules: You can have 10 devices (but only a maximum of 5 computers) signed in with your Apple ID at one time. Each computer must also be authorized using the same Apple ID (to learn more about authorization of computers, visit https://support.apple.com/en-us/HT201251). Devices can be associated with a different Apple ID once every 90 days.

    6. SUBSCRIPTIONS

      The Services and certain Apps may allow you to purchase access to Content or services on a subscription basis ("Paid Subscriptions"). Paid Subscriptions automatically renew until cancelled in the Manage Subscriptions section of your account settings. We will notify you if the price of a Paid Subscription increases and, if required, seek your consent to continue. You will be charged no more than 24 hours prior to the start of the latest Paid Subscription period. Certain Paid Subscriptions may offer a free trial prior to charging your payment method. If you decide to unsubscribe from a Paid Subscription before we start charging your payment method, cancel the subscription before the free trial ends.

    7. CONTENT AND SERVICE AVAILABILITY

      Terms found in this Agreement that relate to Services, Content types, features or functionality not available in your Home Country are not applicable to you unless and until they become available to you. To see the Content types available to you in your Home Country, go to the Services or visit https://support.apple.com/en-us/HT204411.

    8. NON-APPLE DEVICES

      If you use our Services on a non-Apple-branded device, you may not be able to access all features or Content types. Terms in this Agreement relating to unavailable features or Content types are not applicable to you. If you later choose to access our Services from an Apple-branded device, you agree that all terms of this Agreement will apply to your use on such device.

  3. YOUR SUBMISSIONS TO OUR SERVICES

    Our Services may allow you to submit materials such as comments, pictures, videos, and podcasts (including associated metadata and artwork). Your use of such features must comply with the Submissions Guidelines below, which may be updated from time to time. If you see materials that do not comply with the Submissions Guidelines, please use the Report a Concern feature. You hereby grant Apple a worldwide, royalty-free, perpetual, nonexclusive license to use the materials you submit within the Services and related marketing. Apple may monitor and decide to remove or edit any submitted material.
     

    1. Submissions Guidelines: You may not use the Services to:

      • post any materials that you do not have permission, right or license to use;

      • post objectionable, offensive, unlawful, deceptive or harmful content;

      • post personal, private or confidential information belonging to others;

      • request personal information from a minor;

      • impersonate or misrepresent your affiliation with another person, or entity;

      • post or transmit spam, including but not limited to unsolicited or unauthorized advertising, promotional materials, or informational announcements;

      • plan or engage in any illegal, fraudulent, or manipulative activity.

  4. FAMILY SHARING

    Family Sharing allows you to share eligible Content with up to six members of a Family. The organizer of a Family invites other members to participate, and agrees to pay for all Transactions initiated by Family members (the "Organizer"). The Organizer must be 18 years or older and the parent or legal guardian of any Family member under age 13 or the equivalent minimum age in their Home Country (as set forth in the registration process). Apple devices are required for access to all of the Family Sharing features.

    The Organizer's payment method is used to pay for any Transaction initiated by a Family member (except when the Family member's account has store credit, which is always used first). Family members are acting as agents for the Organizer when the Organizer's payment method is used. The Organizer hereby agrees (1) to pay for such Transactions, and (2) that Transactions initiated by Family members are authorized. Organizers are responsible for complying with their payment method contract, and assume all risk related to sharing access to the payment method with Family members. A receipt or invoice for any Family member Transaction is sent to the initiating Family member and the Organizer.

    Ask to Buy: Ask to Buy is a convenient feature that allows an Organizer to approve each Transaction initiated by a Family member under age 18 (or the equivalent age of majority in your Home Country). The Organizer must be the parent or legal guardian of any Family member for whom Ask to Buy is activated. Products downloaded from Family members or acquired via redemption codes are not subject to Ask to Buy.

    Family Member changes: When a Family member leaves or is removed from the Family, the remaining Family members may no longer be able to access the former member's Content, including Content acquired with the Organizer's payment method.

    Family Sharing Rules: You can only belong to one Family at a time, and may join any Family no more than twice per year. You can change the Apple ID you associate with a Family no more than once every 90 days. All Family members must share the same Home Country. Not all Content, including In-App Purchases, subscriptions, and some previously acquired Apps, are eligible for Family Sharing.

  5. RECOMMENDATION FEATURES 

    The Services will recommend Content to you based on your downloads, purchases and other activities. You may opt out from receiving such recommendations in your account settings.

    Some recommendation features may require your permission before they are turned on. If you turn on these features, you will be asked to give Apple permission to collect and store certain data, including but not limited to data about your device activity, location, and usage. Please carefully read the information presented when you turn on these features.

  6. ADDITIONAL ITUNES STORE TERMS

    1. SEASON PASS AND MULTI-PASS

      A Pass allows you to purchase and receive television Content as it becomes available. A Season Pass applies to television Content that has a limited number of episodes per season; a Multi-Pass applies to television Content that is available on an ongoing basis. The full price of a Season Pass or Multi-Pass is charged at the time of the Transaction. Season Pass or Multi-Pass Content is available for download up to 90 days after the last episode becomes available. If automatic renewal is selected when you obtain a Multi-Pass, you will be charged the full price of each subsequent Multi-Pass cycle. You can turn off automatic renewal prior to the beginning of the next Multi-Pass cycle in your account settings. If a Content provider delivers to Apple fewer TV episodes than planned when you purchased a Season Pass, we will credit to your Apple ID the retail value of the corresponding number of episodes that were not provided to Apple.

  7. ADDITIONAL APP STORE TERMS

    1. LICENSE OF APP STORE CONTENT

      App licenses are provided to you by Apple or a third party developer ("App Provider"). If you are a customer of Apple Distribution International, the merchant of record is Apple Distribution International, which means that you acquire the App license from Apple Distribution International, but the App is licensed by the App Provider. An App licensed by Apple is an "Apple App"; an App licensed by an App Provider is a "Third Party App." Apple acts as an agent for App Providers in providing the App Store and is not a party to the sales contract or user agreement between you and the App Provider. Any App that you acquire is governed by the Licensed Application End User License Agreement ("Standard EULA") set forth below, unless Apple or the App Provider provides an overriding custom license agreement ("Custom EULA"). The App Provider of any Third Party App is solely responsible for its content, warranties, and claims that you may have related to the Third Party App. You acknowledge and agree that Apple is a third-party beneficiary of the Standard EULA or Custom EULA applicable to each Third Party App and may therefore enforce such agreement. Certain Apps, such as stickers and iMessage apps, may not appear on the device springboard but can be accessed and used in the Messages app drawer.

    2. IN-APP PURCHASES

      Apps may offer content, services or functionality for use within such Apps ("In-App Purchases"). In-App Purchases that are consumed during the use of the App (for example, virtual gems) cannot be transferred among devices and can be downloaded only once. You must authenticate your account before making In-App Purchases - separate from any authentication to obtain other Content - by entering your password or using Touch ID. You will be able to make additional In-App Purchases for fifteen minutes without re-authenticating unless you've asked us to require a password for every purchase or have enabled Touch ID. You can turn off the ability to make In-App Purchases by following these instructions: https://support.apple.com/en-us/HT201304.

    3. APP MAINTENANCE AND SUPPORT

      Apple is responsible for providing maintenance and support for Apple Apps only, or as required under applicable law. App Providers are responsible for providing maintenance and support for Third Party Apps.

    4. LICENSED APPLICATION END USER LICENSE AGREEMENT

      Apps made available through the App Store are licensed, not sold, to you. Your license to each App is subject to your prior acceptance of either this Licensed Application End User License Agreement ("Standard EULA"), or a custom end user license agreement between you and the Application Provider ("Custom EULA"), if one is provided. Your license to any Apple App under this Standard EULA or Custom EULA is granted by Apple, and your license to any Third Party App under this Standard EULA or Custom EULA is granted by the Application Provider of that Third Party App. Any App that is subject to this Standard EULA is referred to herein as the "Licensed Application." The Application Provider or Apple as applicable ("Licensor") reserves all rights in and to the Licensed Application not expressly granted to you under this Standard EULA.

      1. Scope of License: Licensor grants to you a nontransferable license to use the Licensed Application on any Apple-branded products that you own or control and as permitted by the Usage Rules. The terms of this Standard EULA will govern any content, materials, or services accessible from or purchased within the Licensed Application as well as upgrades provided by Licensor that replace or supplement the original Licensed Application, unless such upgrade is accompanied by a Custom EULA. Except as provided in the Usage Rules, you may not distribute or make the Licensed Application available over a network where it could be used by multiple devices at the same time. You may not transfer, redistribute or sublicense the Licensed Application and, if you sell your Apple Device to a third party, you must remove the Licensed Application from the Apple Device before doing so. You may not copy (except as permitted by this license and the Usage Rules), reverse-engineer, disassemble, attempt to derive the source code of, modify, or create derivative works of the Licensed Application, any updates, or any part thereof (except as and only to the extent that any foregoing restriction is prohibited by applicable law or to the extent as may be permitted by the licensing terms governing use of any open-sourced components included with the Licensed Application).

      2. Consent to Use of Data: You agree that Licensor may collect and use technical data and related information - including but not limited to technical information about your device, system and application software, and peripherals - that is gathered periodically to facilitate the provision of software updates, product support, and other services to you (if any) related to the Licensed Application. Licensor may use this information, as long as it is in a form that does not personally identify you, to improve its products or to provide services or technologies to you.

      3. Termination. This Standard EULA is effective until terminated by you or Licensor. Your rights under this Standard EULA will terminate automatically if you fail to comply with any of its terms.

      4. External Services. The Licensed Application may enable access to Licensor's and/or third-party services and websites (collectively and individually, "External Services"). You agree to use the External Services at your sole risk. Licensor is not responsible for examining or evaluating the content or accuracy of any third-party External Services, and shall not be liable for any such third-party External Services. Data displayed by any Licensed Application or External Service, including but not limited to financial, medical and location information, is for general informational purposes only and is not guaranteed by Licensor or its agents. You will not use the External Services in any manner that is inconsistent with the terms of this Standard EULA or that infringes the intellectual property rights of Licensor or any third party. You agree not to use the External Services to harass, abuse, stalk, threaten or defame any person or entity, and that Licensor is not responsible for any such use. External Services may not be available in all languages or in your Home Country, and may not be appropriate or available for use in any particular location. To the extent you choose to use such External Services, you are solely responsible for compliance with any applicable laws. Licensor reserves the right to change, suspend, remove, disable or impose access restrictions or limits on any External Services at any time without notice or liability to you.

      5. NO WARRANTY: YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT USE OF THE LICENSED APPLICATION IS AT YOUR SOLE RISK. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE LICENSED APPLICATION AND ANY SERVICES PERFORMED OR PROVIDED BY THE LICENSED APPLICATION ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND, AND LICENSOR HEREBY DISCLAIMS ALL WARRANTIES AND CONDITIONS WITH RESPECT TO THE LICENSED APPLICATION AND ANY SERVICES, EITHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES AND/OR CONDITIONS OF MERCHANTABILITY, OF SATISFACTORY QUALITY, OF FITNESS FOR A PARTICULAR PURPOSE, OF ACCURACY, OF QUIET ENJOYMENT, AND OF NONINFRINGEMENT OF THIRD-PARTY RIGHTS. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY LICENSOR OR ITS AUTHORIZED REPRESENTATIVE SHALL CREATE A WARRANTY. SHOULD THE LICENSED APPLICATION OR SERVICES PROVE DEFECTIVE, YOU ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR, OR CORRECTION. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS ON APPLICABLE STATUTORY RIGHTS OF A CONSUMER, SO THE ABOVE EXCLUSION AND LIMITATIONS MAY NOT APPLY TO YOU.

      6. Limitation of Liability. TO THE EXTENT NOT PROHIBITED BY LAW, IN NO EVENT SHALL LICENSOR BE LIABLE FOR PERSONAL INJURY OR ANY INCIDENTAL, SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA, BUSINESS INTERRUPTION, OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE LICENSED APPLICATION, HOWEVER CAUSED, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, OR OTHERWISE) AND EVEN IF LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF LIABILITY FOR PERSONAL INJURY, OR OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THIS LIMITATION MAY NOT APPLY TO YOU. In no event shall Licensor's total liability to you for all damages (other than as may be required by applicable law in cases involving personal injury) exceed the amount of fifty dollars ($50.00). The foregoing limitations will apply even if the above stated remedy fails of its essential purpose.

      7. You may not use or otherwise export or re-export the Licensed Application except as authorized by United States law and the laws of the jurisdiction in which the Licensed Application was obtained. In particular, but without limitation, the Licensed Application may not be exported or re-exported (a) into any U.S.-embargoed countries or (b) to anyone on the U.S. Treasury Department's Specially Designated Nationals List or the U.S. Department of Commerce Denied Persons List or Entity List. By using the Licensed Application, you represent and warrant that you are not located in any such country or on any such list. You also agree that you will not use these products for any purposes prohibited by United States law, including, without limitation, the development, design, manufacture, or production of nuclear, missile, or chemical or biological weapons.

      8. The Licensed Application and related documentation are "Commercial Items", as that term is defined at 48 C.F.R. §2.101, consisting of "Commercial Computer Software" and "Commercial Computer Software Documentation", as such terms are used in 48 C.F.R. §12.212 or 48 C.F.R. §227.7202, as applicable. Consistent with 48 C.F.R. §12.212 or 48 C.F.R. §227.7202-1 through 227.7202-4, as applicable, the Commercial Computer Software and Commercial Computer Software Documentation are being licensed to U.S. Government end users (a) only as Commercial Items and (b) with only those rights as are granted to all other end users pursuant to the terms and conditions herein. Unpublished-rights reserved under the copyright laws of the United States.

      9. Except to the extent expressly provided in the following paragraph, this Agreement and the relationship between you and Apple shall be governed by the laws of the State of California, excluding its conflicts of law provisions. You and Apple agree to submit to the personal and exclusive jurisdiction of the courts located within the county of Santa Clara, California, to resolve any dispute or claim arising from this Agreement. If (a) you are not a U.S. citizen; (b) you do not reside in the U.S.; (c) you are not accessing the Service from the U.S.; and (d) you are a citizen of one of the countries identified below, you hereby agree that any dispute or claim arising from this Agreement shall be governed by the applicable law set forth below, without regard to any conflict of law provisions, and you hereby irrevocably submit to the non-exclusive jurisdiction of the courts located in the state, province or country identified below whose law governs:

        1. If you are a citizen of any European Union country or Switzerland, Norway or Iceland, the governing law and forum shall be the laws and courts of your usual place of residence.

          Specifically excluded from application to this Agreement is that law known as the United Nations Convention on the International Sale of Goods.

  8. ADDITIONAL IBOOKS STORE TERMS

    You acquire iBooks Store Content from the third-party provider of such Content (the "Publisher"), not Apple. Apple acts as an agent for the Publisher in providing iBooks Store Content to you, and therefore Apple is not a party to the Transaction between you and the Publisher. If you are a customer of Apple Distribution International, the merchant of record is Apple Distribution International, which means that you acquire a license to use the Content from Apple Distribution International, but the Content is licensed by the Publisher. The Publisher of the iBooks Store Content reserves the right to enforce the terms of use relating to such iBooks Store Content. The Publisher of the iBooks Store Content is solely responsible for such Content, any warranties to the extent that such warranties have not been disclaimed, and any claims that you or any other party may have relating to such Content.

  9. ADDITIONAL APPLE MUSIC TERMS

    1. APPLE MUSIC MEMBERSHIP 

      Apple Music is a subscription music service. Your Apple Music membership will automatically renew until you turn off automatic renewal in account settings. See the "Subscriptions" section for more details. When your Apple Music membership ends, you will lose access to any feature of Apple Music that requires a membership, including but not limited to access to Apple Music songs stored on your device, and iCloud Music Library. Apple reserves the right to cancel your Apple Music membership if we are unable to successfully charge your payment method to renew your membership.

      Where available, you may be offered an Apple Music membership through your wireless carrier (a "Carrier Membership"). If you purchase a Carrier Membership, your carrier will bill you for the cost of your Apple Music membership. Your billing relationship with the carrier is governed by the carrier's terms and conditions, not this Agreement, and any billing disputes related to a Carrier Membership must be directed to your carrier, not Apple. By using Apple Music, you agree that your carrier may exchange your carrier account information, telephone number and subscription information with Apple, and that Apple may use this information to determine the status of your Carrier Membership.

    2. ICLOUD MUSIC LIBRARY 

      iCloud Music Library is an Apple Music feature that allows you to access your matched or uploaded songs, playlists and music videos acquired from Apple Music, the iTunes Store or a third party ("iCloud Music Library Content") on your Apple Music-enabled devices. iCloud Music Library is turned on automatically when you set up your Apple Music membership. iCloud Music Library collects information about your iCloud Music Library Content. This information is associated with your Apple ID, and compared to iCloud Music Library Content currently available on Apple Music. iCloud Music Library Content that is not matched is uploaded to Apple's iCloud Music Library servers (in a format determined by Apple). You can upload up to 100,000 songs. Songs acquired from the iTunes Store or Apple Music do not count against this limit. Songs that do not meet certain criteria (for example, excessively large files) or that are not authorized for your device are not eligible for iCloud Music Library. When you use iCloud Music Library, Apple logs information such as the tracks you play, stop or skip, the devices you use, and the time and duration of playback. You agree to use iCloud Music Library only for lawfully acquired content. iCloud Music Library is provided on an "AS IS" basis and could contain errors or inaccuracies. You should back up your data and information prior to using iCloud Music Library. If you are not an Apple Music member, you may purchase an iTunes Match subscription, which is subject to the terms set forth in this section.

  10. MISCELLANEOUS TERMS APPLICABLE TO ALL SERVICES

    1. DEFINITION OF APPLE 

      Depending on your Home Country, "Apple" means:

      Apple Inc., located at 1 Infinite Loop, Cupertino, California, for users in North, Central, and South America (including Canada for use of iTunes Store and Apple Music), as well as United States territories and possessions; and French and British possessions in North America, South America, and the Caribbean;

      Apple Canada Inc., located at 120 Bremner Blvd., Suite 1600, Toronto ON M5J 0A8, Canada for users of App Store and iBooks Store in Canada or its territories and possessions;

      iTunes K.K., located at Roppongi Hills, 6-10-1 Roppongi, Minato-ku, Tokyo 106-6140, Tokyo for users in Japan;

      Apple Pty Limited, located at Level 3, 20 Martin Place, Sydney NSW 2000, Australia, for users in Australia, New Zealand, including island possessions, territories, and affiliated jurisdictions; and

      Apple Distribution International, located at Hollyhill Industrial Estate, Hollyhill, Cork, Republic of Ireland, for all other users.

    2. CONTRACT CHANGES

      Apple reserves the right at any time to modify this Agreement and to add new or additional terms or conditions on your use of the Services. Such modifications and additional terms and conditions will be effective immediately and incorporated into this Agreement. Your continued use of the Services will be deemed acceptance thereof.

    3. THIRD-PARTY MATERIALS

      Apple is not responsible or liable for third party materials included within or linked from the Content or the Services.

    4. INTELLECTUAL PROPERTY 

      You agree that the Services, including but not limited to Content, graphics, user interface, audio clips, video clips, editorial content, and the scripts and software used to implement the Services, contain proprietary information and material that is owned by Apple and/or its licensors, and is protected by applicable intellectual property and other laws, including but not limited to copyright. You agree that you will not use such proprietary information or materials in any way whatsoever except for use of the Services for personal, noncommercial uses in compliance with this Agreement. No portion of the Services may be reproduced in any form or by any means, except as expressly permitted by this Agreement. You agree not to modify, rent, loan, sell, or distribute the Services or Content in any manner, and you shall not exploit the Services in any manner not expressly authorized.

      The Apple name, the Apple logo, iTunes, iTunes Store, App Store, iBooks Store, Apple Music, and other Apple trademarks, service marks, graphics, and logos used in connection with the Services are trademarks or registered trademarks of Apple in the U.S. and other countries throughout the world. You are granted no right or license with respect to any of the aforesaid trademarks.

    5. COPYRIGHT NOTICE

      If you believe that any Content available through the Services infringe a copyright claimed by you, please contact Apple at the following locations:

    6. TERMINATION AND SUSPENSION OF SERVICES 

      If you fail, or Apple suspects that you have failed, to comply with any of the provisions of this Agreement, Apple may, without notice to you: (i) terminate this Agreement and/or your Apple ID, and you will remain liable for all amounts due under your Apple ID up to and including the date of termination; and/or (ii) terminate your license to the software; and/or (iii) preclude your access to the Services.

      Apple further reserves the right to modify, suspend, or discontinue the Services (or any part or Content thereof) at any time with or without notice to you, and Apple will not be liable to you or to any third party should it exercise such rights.

    7. DISCLAIMER OF WARRANTIES; LIABILITY LIMITATION

      APPLE DOES NOT GUARANTEE, REPRESENT, OR WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, AND YOU AGREE THAT FROM TIME TO TIME APPLE MAY REMOVE THE SERVICES FOR INDEFINITE PERIODS OF TIME, CANCEL THE SERVICES AT ANY TIME, OR OTHERWISE LIMIT OR DISABLE YOUR ACCESS TO THE SERVICES WITHOUT NOTICE TO YOU.

      YOU EXPRESSLY AGREE THAT YOUR USE OF, OR INABILITY TO USE, THE SERVICES IS AT YOUR SOLE RISK. THE SERVICES AND ALL CONTENT DELIVERED TO YOU THROUGH THE SERVICES ARE (EXCEPT AS EXPRESSLY STATED BY APPLE) PROVIDED "AS IS" AND "AS AVAILABLE" FOR YOUR USE, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NONINFRINGEMENT. BECAUSE SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, THE ABOVE EXCLUSION OF IMPLIED WARRANTIES MAY NOT APPLY TO YOU.

      IN NO CASE SHALL APPLE, ITS DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, OR LICENSORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OF ANY OF THE SERVICES OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICES AND/OR CONTENT, INCLUDING, BUT NOT LIMITED TO, ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES, EVEN IF ADVISED OF THEIR POSSIBILITY. BECAUSE SOME COUNTRIES, STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR THE LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH COUNTRIES, STATES OR JURISDICTIONS, APPLE'S LIABILITY SHALL BE LIMITED TO THE EXTENT SUCH LIMITATION IS PERMITTED BY LAW.

      APPLE SHALL USE REASONABLE EFFORTS TO PROTECT INFORMATION SUBMITTED BY YOU IN CONNECTION WITH THE SERVICES, BUT YOU AGREE THAT YOUR SUBMISSION OF SUCH INFORMATION IS AT YOUR SOLE RISK, AND YOU HEREBY RELEASE APPLE FROM ANY AND ALL LIABILITY TO YOU FOR ANY LOSS OR LIABILITY RELATING TO SUCH INFORMATION IN ANY WAY.

      APPLE DOES NOT REPRESENT OR GUARANTEE THAT THE SERVICES WILL BE FREE FROM LOSS, CORRUPTION, ATTACK, VIRUSES, INTERFERENCE, HACKING, OR OTHER SECURITY INTRUSION, AND YOU HEREBY RELEASE APPLE FROM ANY LIABILITY RELATING THERETO. YOU SHALL BE RESPONSIBLE FOR BACKING UP YOUR OWN SYSTEM, INCLUDING ANY CONTENT ACQUIRED OR RENTED THROUGH THE SERVICES.

      APPLE IS NOT RESPONSIBLE FOR DATA CHARGES YOU MAY INCUR FOR DOWNLOADING OR STREAMING FILES OVER A DATA CONNECTION.

    8. WAIVER AND INDEMNITY 

      BY USING THE SERVICES, YOU AGREE, TO THE EXTENT PERMITTED BY LAW, TO INDEMNIFY AND HOLD APPLE, ITS DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, AND LICENSORS HARMLESS WITH RESPECT TO ANY CLAIMS ARISING OUT OF YOUR BREACH OF THIS AGREEMENT, YOUR USE OF THE SERVICES, OR ANY ACTION TAKEN BY APPLE AS PART OF ITS INVESTIGATION OF A SUSPECTED VIOLATION OF THIS AGREEMENT OR AS A RESULT OF ITS FINDING OR DECISION THAT A VIOLATION OF THIS AGREEMENT HAS OCCURRED. YOU AGREE THAT YOU SHALL NOT SUE OR RECOVER ANY DAMAGES FROM APPLE, ITS DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, AND LICENSORS AS A RESULT OF ITS DECISION TO REMOVE OR REFUSE TO PROCESS ANY INFORMATION OR CONTENT, TO WARN YOU, TO SUSPEND OR TERMINATE YOUR ACCESS TO THE SERVICES, OR TO TAKE ANY OTHER ACTION DURING THE INVESTIGATION OF A SUSPECTED VIOLATION OR AS A RESULT OF APPLE'S CONCLUSION THAT A VIOLATION OF THIS AGREEMENT HAS OCCURRED. THIS WAIVER AND INDEMNITY PROVISION APPLIES TO ALL VIOLATIONS DESCRIBED IN OR CONTEMPLATED BY THIS AGREEMENT.

    9. STATUTORY EXCEPTIONS FOR PUBLIC INSTITUTIONS

      If you are a qualified public educational or government institution and any part of this Agreement, such as, by way of example, all or part of the indemnification section, is invalid or unenforceable against you because of applicable local, national, state or federal law, then that portion shall be deemed invalid or unenforceable, as the case may be, and instead construed in a manner most consistent with applicable governing law.

    10. GOVERNING LAW 

      Except to the extent expressly provided in the following paragraph, this Agreement and the relationship between you and Apple, and all Transactions on the Services shall be governed by the laws of the State of California, excluding its conflicts of law provisions. You and Apple agree to submit to the personal and exclusive jurisdiction of the courts located within the county of Santa Clara, California, to resolve any dispute or claim arising from this Agreement. If (a) you are not a U.S. citizen; (b) you do not reside in the U.S.; (c) you are not accessing the Service from the U.S.; and (d) you are a citizen of one of the countries identified below, you hereby agree that any dispute or claim arising from this Agreement shall be governed by the applicable law set forth below, without regard to any conflict of law provisions, and you hereby irrevocably submit to the non-exclusive jurisdiction of the courts located in the state, province or country identified below whose law governs:

      If you are a citizen of any European Union country or Switzerland, Norway or Iceland, the governing law and forum shall be the laws and courts of your usual place of residence.

      Specifically excluded from application to this Agreement is that law known as the United Nations Convention on the International Sale of Goods.

    11. OTHER PROVISIONS

      This Agreement constitutes the entire agreement between you and Apple and governs your use of the Services, superseding any prior agreements with respect to the same subject matter between you and Apple. You also may be subject to additional terms and conditions that may apply when you use affiliate services, third-party content, third-party software, or additional services such as the Volume Purchase Program. If any part of this Agreement is held invalid or unenforceable, that portion shall be construed in a manner consistent with applicable law to reflect, as nearly as possible, the original intentions of the parties, and the remaining portions shall remain in full force and effect. Apple's failure to enforce any right or provisions in this Agreement will not constitute a waiver of such or any other provision. Apple will not be responsible for failures to fulfill any obligations due to causes beyond its control.

      You agree to comply with all local, state, federal, and national laws, statutes, ordinances, and regulations that apply to your use of the Services. Your use of the Services may also be subject to other laws. Risk of loss for all electronically delivered Transactions pass to the acquirer upon electronic transmission to the recipient. No Apple employee or agent has the authority to vary this Agreement.

      Apple may notify you with respect to the Services by sending an email message to your email address or a letter via postal mail to your mailing address, or by a posting on the Services. Notices shall become effective immediately. Apple may also contact you by email or push notification to send you additional information about the Services.

      You hereby grant Apple the right to take steps Apple believes are reasonably necessary or appropriate to enforce and/or verify compliance with any part of this Agreement. You agree that Apple has the right, without liability to you, to disclose any data and/or information to law enforcement authorities, government officials, and/or a third party, as Apple believes is reasonably necessary or appropriate to enforce and/or verify compliance with any part of this Agreement (including but not limited to Apple's right to cooperate with any legal process relating to your use of the Services and/or Content, and/or a third-party claim that your use of the Services and/or Content is unlawful and/or infringes such third party's rights).

      Children under the age of majority should review this Agreement with their parent or guardian to ensure that the child and parent or legal guardian understand it.

Last Updated: September 13, 2016

Page Title
Apple Media Services Terms and Conditions
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terms, conditions, apple, media, services
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/vodacom/terms/apple-terms-and-conditions

Vodacom App Store Terms and Conditions

Vodacom App Store

Terms and Conditions 

You agree to be bound by the following terms and conditions: 

General 

  1. The price (if any) of an App is separate from and additional to the data download charges which you will incur when browsing or downloading Apps. Therefore, in addition to the price of the App (if any), you will also be liable for the data download charges (at the rate and on the terms and conditions applicable to your package) in respect of browsing and downloads (whether successful or not) from the App store. 

  2. You will not be entitled to any exchanges, returns and/or refunds in respect of the Apps unless the App does not work on your device. Under no circumstances will refunds be granted in respect of the download charges. 

  3. You can retrieve Apps that have failed to download from the My Downloads history section.

  4. Apps can be downloaded to any Vodacom approved compatible cellphone, but are handset specific. 

  5. You may only use the Apps for lawful purposes and you warrant that you shall not, and will use commercially reasonable efforts to make sure a third party does not sell, resell, lease the Apps to any other party. 

  6. To the fullest extent permitted by applicable law, the App is provided to you "as is", without support or maintenance and we disclaim liability for any damages that the App may cause to you or any other person (whether through malware or otherwise). Vodacom does not warrant that the App will meet your requirements or that the operation of the App will be uninterrupted or error free. To the extent permitted by law we disclaim and exclude all warranties, representations, conditions and other terms of any kind, express or implied and whether arising by statute, common law or otherwise. In any event, our maximum liability and sole remedy to you is a refund of the price of the App at the time of your purchase. To the fullest extent permitted by applicable law, you indemnify and holds us harmless against all and any loss, liability, actions, suites, proceedings, costs, demands and damages of all and every kind, (including direct, indirect, special or consequential damages), and whether in an action based on contract, negligence or any other action, arising out of or in connection with the failure or delay in the performance of the Apps. The Apps are therefore used entirely at your own risk.This clause does not affect your legal rights as a consumer. 

  7. To the fullest extent permitted by applicable law, we reserve the right to alter, restrict and/or terminate the Apps to you in particular, or to the public in general, without notice or reason, or to revise these terms and conditions, and/or the prices at which the Apps are offered, at any time. Such changes will be posted on this website and be deemed to have been accepted by you if you continue using the Apps. The obligation therefore is on you to review these terms and conditions at regular intervals. 

  8. This site may contain hyper-links to third party sites. Vodacom is not responsible for the content of, or the services offered by those sites. The hyper-link(s) are provided solely for your convenience and should not be construed as an express or implied endorsement by us of the site(s) or the products or services provided therein. You access those sites and use their products and services solely at your own risk. 

  9. You acknowledge that we own the intellectual property rights in and to this website and that the Apps are owned by Vodacom and/or its developers, and that the unauthorised use thereof is expressly prohibited. The word or mark "Vodacom", and "Voda", however represented, including stylised representation, all associated logos and symbols and combinations of any of the aforegoing with another word or mark, used on this site, are the trademarks of Vodacom, or one of its affiliated companies. 

  10. These terms and conditions will be governed by and construed in accordance with the laws of South Africa, and you shall submit to the jurisdiction of the South African Courts. 

  11. These terms and conditions are severable, in that if any provision is determined to be illegal or unenforceable by any court of competent jurisdiction, then such provision shall be deemed to have been deleted without affecting the remaining provisions of the terms and conditions. 

  12. Our failure to exercise any particular rights or provision of these terms and conditions shall not constitute a waiver of such right or provision, unless acknowledged and agreed to by us in writing. 

Privacy Statement 

Vodacom and all its associated companies are committed to respecting the privacy of your personal data. To demonstrate our commitment, Vodacom has created this Privacy Policy in order to communicate its intent to provide effective processes for the appropriate handling of such private information and to comply with applicable legislation that governs the authentication, protection and disclosure of personal information. 

What type of information is Vodacom collecting, and what do we use it for? 

For the purpose of business communications, administration and transacting, improving the services, creating products or services that may meet your future requirements and/or delivering targeted advertising to you within Vodacom's various current and future web and wap portals, we may collect and use personal information, which may include (but not be limited to): Your name, address, telephone number, email and/or account details, location, home language, gender, date of birth, age, handset type, ARPU, whether you are a post or prepaid customer and type of services you typically access. 

Vodacom will not collect, store, process, transmit or otherwise handle private information for any other purpose. Monitoring or recording of your activities may take place for business purposes to the extent permitted by law, such as for example quality control and training for the purposes of marketing and improving the Services. However, in these situations, we will not disclose information that could be used to personally identify you. 

Will Vodacom disclose any of my personal information? 

Vodacom does not distribute any of your personal information to third parties; unless it's required to deliver the products or services requested by you. In addition, for example, we may disclose your data to a credit card company to obtain payment for a purchase you initiated. It may also be necessary to pass on your data to a supplier who will deliver the product on order. In addition, Vodacom may be obligated to disclose personal information to meet any legal or regulatory requirements of applicable laws. Vodacom will not sell your personal information to third parties unless you give us your specific permission to do so. 

What about the security of my personal data? 

Vodacom has implemented technology, policies and processes aimed at protecting the confidentiality, integrity and availability of your personal information. We will update and refine these measures on an ongoing basis. Please note that Vodacom cannot be responsible for the privacy policies and practices of other websites you may access using links from this website. We recommend that you check the policy of each site you visit and that you contact that specific organisation if you have any concerns or questions. Please be aware that Internet communications are inherently insecure unless they have been encrypted. Your communications may be routed through any number of countries before reaching our website. Vodacom therefore assumes no responsibility or liability of any nature whatsoever for the interception or loss of personal information beyond our control. 

The use of Cookies 

We may store some information (commonly known as a "cookie") on your computer when you visit our website. This enables Vodacom to recognise you during subsequent visits. The type of information gathered is non-personal (such as: the IP address of your computer, the date and time of your visit, which pages you browsed and whether the pages have been delivered successfully. Apart from merely establishing basic connectivity and communications, Vodacom may also use this data in aggregate form to develop customised services - tailored to your individual interests and needs. Should you choose to do so, it is possible (depending on the browser you are using), to be prompted before accepting any cookies, or to prevent your browser from accepting any cookies at all. This will however cause certain features of the website not to be accessible. 

Amendments to this Privacy Statement 

Vodacom reserves the right to amend or modify this Privacy Statement at any time.

Page Title
Vodacom App Store Terms and Conditions
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/vodacom/terms/vodacom-app-store-terms-and-conditions

Onyx Terms and Conditions

Onyx Terms and Conditions

Terms & Conditions

Vodacom Onyx programme benefits are subject to the following terms and conditions:

General

Your Vodacom cellphone number serves as your Onyx programme membership number.

Membership is valid for a period of 12 (twelve) months and is reviewed annually.

Once membership is approved the benefits will only be effective 1st of the following month.

Any and all benefits associated with Onyx programme membership are available and applicable for the year of your Onyx programme membership only. They may not be accumulated, transferred or exchanged.

If a company is responsible for your cellphone account, it is your responsibility to ensure that benefits you receive on the Onyx programme do not contravene the company policies and procedures.

Membership of the Onyx programme will be forfeited immediately if you port to another mobile network operator.

Vodacom reserves the right to change the rules of the programme at its sole discretion, at any time

Premium Service Desk access.

You will be routed directly to the Premium Service Desk when calling 082 1903 from the cellphone number that is registered on the Onyx programme.

Vodacom reserves the right to amend these terms and conditions, and where such amendment is material, Vodacom will provide you with reasonable written notice prior to implementing such a change

Annual upgrade benefit

Effective from 1 June 2021 upgrade/new activation device issue, eligibility is 12 months from the date of the last upgrade and corporate processed

There is no charge associated with the annual upgrade benefit.

The range of devices available for the upgrade is not dependent on your applicable price plan.

You will be subsidized on your chosen device up to R23000 retail value. Amounts exceeding this is for your own account.

This benefit is subject to renewal of your contract for a period of 24 months from the date of upgrade.

Device insurance is your responsibility.

Please remember to check your cellphone insurance after each upgrade to ensure it is insured for its replacement value. The Premium Service Desk consultants will be able to assist you.

Faulty, lost or stolen device benefits

In order to exercise this benefit you will need Vodacom Device insurance that covers Faulty, lost or stolen devices, and is for your own account

Only the device that has been used with the cellphone number registered on the Onyx programme will be replaced when lost, stolen or faulty, provided it has also been active on the Vodacom network in the last 30 (thirty) days.

To qualify for the free replacement and delivery of your lost or stolen data device and/or its SIM card, your data service must have been used in conjunction with your data line number on the Vodacom network within the last 30 (thirty) days.

If your device is lost, stolen, faulty or defective and requires replacement, contact the Premium Service Desk to arrange delivery of the replacement device.

The first replacement of a faulty, lost or stolen device during the year of Onyx programme membership is provided free of charge (no excess).

An excess fee may be charged for subsequent claims made during the same Onyx membership period.

In terms of RICA legislation, you are required to report lost and stolen mobile devices. Notify the Premium Service Desk on 082 1903 and the consultants will assist, issuing an ITC reference number. This reference number may be required by SAPS in order to obtain a case number, or by your insurer in the event of a claim.

Page Title
Onyx Terms and Conditions
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Prepaid Price Plans Guide Terms and conditions

Prepaid Voice Out of Bundle price changes

As from 20 November 2024 the following changes will be applied to the tariff prices below.

Price Plans 

Voice (ANAT)

Current PriceNew Price
Power PackR1.55 per minR1.65 per min
Power BonusR1.55 per minR1.65 per min
NXT LVLR1.55 per minR1.65 per min
ZetnetR1.55 per minR1.65 per min
Dash MobileR1.55 per minR1.65 per min
Khosi BonusR1.55 per minR1.65 per min
Page Description
Prepaid Voice Out of Bundle Price Increase as an added benefit, these bundles will now come with more data so that you can experience the best value for money.
Page Title
Prepaid Voice Out of Bundle | Vodacom
Keywords
Prepaid Bundles Price Increase, Prepaid Bundles, Price Increase, Price, Increase
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/vodacom/terms/bundles-pricing-guide

Free Life Cover Terms and Conditions

Free Life Cover Terms and Conditions

Terms & Conditions

WHAT IS VODACOM FREE LIFE COVER

  • It is a life insurance plan that pays out the qualifying cover amount if you die from an accident between the cover start date and cover end date.

  • This offer is only for selected Vodacom customers between the age of 18 and 60.

  • This cover is provided by Vodacom at no cost to you.

  • The plan lasts for one year from the cover start date.

  • You only qualify for one policy.

WHAT YOU NEED TO KNOW

ABOUT YOUR PRODUCT

When you die as a result of an accident and your beneficiaries submit a claim, we will validate the claim and pay your nominated beneficiaries a tax-free lump sum.

YOUR EXCLUSIONS

  • We won't pay out if you die as a result of natural causes such as a heart attack or stroke.  

  • This policy will not pay out if you commit suicide. 

  • We also won't pay out if you die because of self-harm or a self-inflicted injury; while breaking the law or while intentionally putting yourself in a position where you are exposed to war or war-like activities. 

CESSIONS

This cover may not be ceded or transferred to a third party as security for a debt or for any other reason.

WHAT YOU NEED TO DO TO REMAIN COVERED 

To ensure your cover is valid, please make sure that you: 

CHECK YOUR ANSWERS TO THE LIFE-STAGE QUESTIONS 

The personal details and life-stage assessment questions that you have answered during the online application when you took out the product, are the basis for this agreement and are included in the summary of cover. Please go through the answers and make sure that you agree with them. Contact us immediately if you find any inaccuracies. 

The answers that you provided will be verified in the event of a claim and any errors could result in an unsuccessful claim.

TO CLAIM, COMPLAIN OR CANCEL

CLAIMS 

In the event that your beneficiaries need to claim, they should use the following contact details: 

Call: 0860 238 373
Fax: 011 408 7240
Email: [email protected] 

A claims agent will assist your beneficiaries through the claims process and request all the information that is necessary to assess the claim efficiently. This includes verifying information that we have on record as well as any information received at claims stage. 

IMPORTANT CLAIM TIME LIMITS 

It's important that we are informed about the event that leads to the claim within 90 days of it happening. The claim may be declined if we are not informed in time. 

DISPUTED CLAIMS 

Should your beneficiaries wish to dispute the claim decision, they have to do so within 180 days of receiving a formal communication about the outcome of the claim. The beneficiaries must submit the reasons for the dispute in writing for it to be re-assessed. If they would like to institute legal proceedings, it must be done within 180 days of receiving a formal communication of the claim outcome. 

UNPAID OR UNCLAIMED PAYOUT AMOUNT

It is your responsibility to make sure that we always have up-to-date contact information for you and your beneficiaries. If we become aware that there are payouts due to be made under this policy, we will always first try to contact your beneficiaries at the last contact details provided to us. If we are not able to make contact, we have to take reasonable steps to find the beneficiaries. In order to do this, we may have to appoint external tracing agents and this agreement permits us to give the tracing agents access to personal information. Please also note that a tracing and management fee may be deducted from the payout amount. 

FRAUDULENT CLAIMS

If any claim under this policy involves fraud, misrepresentation or false information, such as incorrect personal or life-stage details, no payouts will be made.

FORCE MAJEURE

Force Majeure refers to circumstances beyond our reasonable control, such as an act of God, acts of the State or Government, exceptional weather conditions, total national electricity failures, war or war-like activities or serious delays in public transport that may prevent us from carrying out our obligations under this agreement. In the event of a force majeure this agreement will be suspended until we can deliver on our obligations. We will, if possible, notify you of the suspension and the estimated duration of the suspension. We will not be liable for any damages caused as a result of the suspension.

COMPLAINTS 

If at any point you are unhappy with our financial services or products, first give us the opportunity to resolve the matter as quickly as possible by using the following contact details: 

Call: 0860 222 206
Email: [email protected]
Address: PO Box 3034, Cape Town, 8000

COMPLIANCE

Compliance at Vodacom Life Assurance:

If you are not satisfied with the result of the complaint resolution or have a compliance-related query, please use the following contact details:

Call: 082 178 00
Email: [email protected]
Address: PO Box 3034, Cape Town, 8000

Should you still be dissatisfied with the outcome, you can direct complaints about our services to the FAIS Ombud and complaints about our products to the Ombudsman for Long-term Insurance:

Services: 

Office of the FAIS Ombud

Call: 0860 324 766
Email: [email protected]
Fax: 012 348 3447
Address: PO Box 74571, Lynnwood Ridge, 0040
Website: www.ombud.co.za

Products:

Ombudsman for Long-term Insurance

Call: 012 762 5000 or 012 470 9080
Email: [email protected]
Fax: 021 674 0951
Address: Private Bag x45, Claremont, 7735
Website: www.faisombud.co.za

COOLING-OFF PERIOD

You have the option to cancel this agreement within the cooling-off period, of 30 days after receiving this agreement. The cooling-off period only applies if a claim has not been submitted or if no cover amounts have been paid out to you. 

TERMINATION OR CANCELLATION OF THIS POLICY AGREEMENT

You can cancel this policy at any time by requesting a cancellation telephonically or in writing, eg by email, fax or letter.

Email: [email protected]
Call: 082 178 00
Fax: 011 461 2275
Address: PO Box 3034, Cape Town, 8000

The agreement will come to an end on the cover end date. This policy will automatically come to an end in the event of your death.

Note that if you choose to unsubscribe from the emailer series before the cover end date, your free cover policy will be cancelled. If this policy agreement is cancelled or terminated, it cannot be reinstated or reactivated. 

CONFIDENTIALITY AND SHARING OF INFORMATION

As agreed, personal information will be stored, processed and only used by our partners. This may include the exchange of information regarding the payment history of the person who is responsible for the monthly payments. Please note that for risk management purposes we may exchange claim information with other insurers. Where you provided personal information of a third party, eg your beneficiaries, you confirm that you provided the information with due permission.

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Free Life Cover Terms and Conditions
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