Funeral Cover Terms and Conditions

CBU

Funeral Cover Terms and Conditions

About this Vodacom Funeral Cover offering

This benefit's simple. In the event of your death, we'll pay out your Funeral Cover benefit either to your beneficiary or to your estate. To verify the exact amount that you qualify for please call our call centre on 082 178 00.  The funeral benefit is valid from the date of the confirmation SMS that will be sent to you on activation of this benefit.

About the cost of the benefit

Vodacom has negotiated a group life policy with Vodacom Life Assurance Company. We'll pay the monthly premium on your behalf as part of the 24-month Vodacom deal purchased. You will receive the Vodacom Funeral Cover at no additional cost to yourself.

About the requirements to qualify for the benefit

  • Not all 24-month Vodacom contracts include the Vodacom Funeral Cover.  You will only enjoy this benefit if you have selected a Vodacom contract which has this benefit included.

  • This funeral cover only covers the primary contract holder for the registered Cell number.  This benefit does not extend to any additional lines linked to the contract.

  • You must have a valid South African Identity Document and must be between 18 and 60 to be eligible for cover

  • In the event that you do have a Vodacom contract that includes the Vodacom Funeral Cover, your policy is activated once your 24-month Vodacom contract is activated on the network and you've registered for RICA.

  • We will not pay out if your death is a result of suicide, deliberate involvement in an illegal act, riot, civil commotion, terrorist attack, or war.

Adding a beneficiary

The Vodacom Funeral Cover will pay out into your estate unless you provide us with details of your beneficiary. If you wish to set up or change these details, please call Vodacom Life Assurance on 082 178 00.

Questions you may have

If you have any questions on this Vodacom Funeral Cover, call us on 082 178 00.  You can also visit us at www.vodacom.co.za/insurance for any other information you may need.

Claiming or complaining

For claims

Should you die, your beneficiary will need to call us on 082 178 00 or e-mail us at [email protected]. We'll tell them what documents they'll need to give us so we can settle the claim quickly.

Important claim time limits

We need to be informed of your death within 180 (one-hundred-and-eighty) days of it happening. If we're not informed in time by your beneficiary or estate, the claim could be declined.  There is a 3-month claim waiting period.  However, if your death is as a result of an accident, we will pay out within the first 3 months of the contract.

Disputed claims

We allow 180 (one-hundred-and-eighty) days from the date of the communication of our decision for your beneficiary or estate to question our decision on a claim.  If we still decline the claim, and they want to start a legal process, they'll have an additional 90 (ninety) days to do so.

For complaints and compliance

We appreciate you as a client, so if at any point you are unhappy with any aspect of our service or the benefit offering, please contact us using the following:

First stop 

…is to give us a chance to resolve the matter. To ensure our focused attention, please use the following contact details:

PO Box 3034
Cape Town
8000

Call: 082 178 00
Email: [email protected]
Fax: +27 21 465 3920 

Then 

…if complaints about our service don't get resolved to your satisfaction, we're accountable to the FAIS Ombud. Their contact details are as follows:

Office of the FAIS Ombud
PO Box 74571
Lynnwood Ridge
0040

Call: 0860 324 766
Email: [email protected]
Fax: +27 12 348 3447

Or 

…if complaints about our products don't get resolved to your satisfaction, we're also accountable to the Long-Term Insurance Ombud. Their contact details are as follows:

Ombudsman for Long-Term Insurance
Private Bag x45
Claremont
7735

Call: 0860 103 236
Email: [email protected]
Fax: +27 21 674 0951

Vodacom Life Assurance has appointed FRANK.Net as our administrator.  Should you purchase this benefit, your personal details will be passed to our appointed administrator to process and service this benefit. Please note that your acceptance of this benefit constitutes your consent in this regard.

Page Title
Funeral Cover Terms and Conditions
Keywords
terms, conditions, funeral, cover, offer
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Page Category
Terms and Conditions
Page URL
/vodacom/terms/funeral-cover-term-and-conditions

Vodacom Staff Competitions 2024/25 - Prizes Terms and Conditions

CBU

Vodacom Staff Competitions 2024/25 - Prizes

Terms and Conditions:

Vodacom (Pty) Ltd (“Vodacom”) is running a Vodacom staff competition for the Stand and Suite Ticket for the match between Orlando Pirates vs Al Ahly taking placing on 7 December 2024 at Orlando Stadium, Gauteng (the “Competition”), on Vodacom’s official social media and digital platforms and any third-party partner social media and digital platforms.

These are the Standard Competition Terms and Conditions that apply to the Competition and comprise Part A (which contains the Competition-specific information) and Part B (which contains general terms and conditions that apply to all competitions). In the event of any conflict, the terms and conditions of Part B prevail.

By entering and/or participating in this Competition, entrants/participants opt into, agree, and consent to be bound by the Terms and Conditions (comprising Part A and Part B) stated below.

Part A: Competition-Specific Terms and Conditions

Competition Duration

  1. The Competition period/duration is from:
    • Start date: 09h00, Monday, 25 November 2024
    • End date: 23h59, Friday, 29 November 2024

Competition Prize/s

  1. The Competition Prize comprises of is: 2 (two) stand tickets per winner to attend the fixture 
    • Total number of Prizes: 15 (fifteen) Vodacom staff winners in total which will be allocated 2 (two) stand tickets per winner  
    • Value of the Prize(s) (per Prize): R 400 (four hundred rand) per person, or as determined by the tournament organiser
    • Prize inclusions: The Prize includes suite tickets, food and beverage in the suite, as determined by Vodacom, and any other gift(s) Vodacom may provide.
    • Prize exclusions: The Prize excludes any and all travel to attend the event and any other costs which may be incurred by the winner to attend the event that falls outside elements provided as part of the prize.
  2. The Competition Prize comprises of is: 2 (two) Suite tickets per winner to attend the fixture 
    • Total number of Prizes: 1 (one) Vodacom staff winner in total which will be allocated 2 (two) suite tickets per winner  
    • Value of the Prize(s) (per Prize): R 3000 (three thousand rand) per person, or as determined by the tournament organiser
    • Prize inclusions: The Prize includes suite tickets, food and beverage in the suite, as determined by Vodacom, and any other gift(s) Vodacom may provide.
    • Prize exclusions: The Prize excludes any and all travel to attend the event and any other costs which may be incurred by the winner to attend the event that falls outside elements provided as part of the prize.

Eligibility

  1. The Competition is open to Vodacom staff members who are permanently employed by Vodacom.
  2. who entered via Vodacom and/or other third-party social media and digital platforms, who completed the competition form, or other stipulated requirements for entry as specified for the Competition.
  3. Eligible entries will be put into the draw and through the process of a randomiser (selected at random), the winner will be selected.
  4. Participants are allowed to enter once a daily for the period of the competition.

Prize Delivery

  1. The Prize delivery for this specific Competition is not applicable.
  2. The general provisions of Part B, in clauses 33 to 45 below, will apply.

Part B: General Competition Terms and Conditions

In addition to the Specific Competition Terms and Conditions outlined in Part A above, the following General Terms and Conditions apply to the Competition.

Duration

  1. The duration of the Competition (as stipulated in Part A above) may be extended, curtailed or cancelled at the discretion of Vodacom.

Prize

  1. Vodacom has the right to change the type and quantity of prize/s (described in Part A above) to determine the value of the Prize/s or to substitute it at their discretion.

Eligibility

  1. Only entries received during the Competition period (as stipulated in clause 1 in Part A above) will be eligible entries.
  2. The Competition is only open to natural persons. Entries received from business accounts held by legal persons (amongst other Corporates and SMEs, etc.) are excluded and not eligible to participate in the Competition.
  3. Any entrant/participant under the age of 18 shall present their parent/guardian’s written consent to enter the Competition at Vodacom’s request.
  4. Only entrants/participants who are using SIM cards that have been RICA (Regulation of Interception of Communications and Provision of Communication-Related Information Act) registered are eligible to win the Competition. Each owner of a SIM card(s) is responsible for complying with South African law by RICA registering their SIM cards.
  5. Unless otherwise stipulated, employees, directors and agents of Vodacom and all participating stores, their immediate families, life partners, business partners and associates, and any person directly involved with the sponsoring, devising, production, management, or marketing of this Competition are not eligible to participate in this Competition.
  6. Entrants/participants must reside in South Africa and be in possession of a valid South African identity document or permanent residence permit or temporary residence permit valid for a period exceeding 3 (three) months for the Republic of South Africa and valid for the Competition duration.
  7. Entrants/participants are only eligible if they have not won a Vodacom competition during 6 (six) months preceding this Competition. The 6 (six) months calculation will start from the date that Vodacom fulfilled the Prize in the preceding Competition.
  8. In the event that the user of the mobile phone (i.e., the entrant/participant in the Competition) is not the person that is responsible for payment of the participating mobile phone account/ charges, then the Prize will be awarded to the person that is responsible for payment of the participating mobile phone account/ charges.
  9. Vodacom customers who are not in good standing with Vodacom, or are involved in any legal process with Vodacom, or are in arrears with their accounts are not eligible for this Competition.

Valid Entry

  1. A Valid Entry must comply with the Competition requirements as stated or described, including as above or on the platforms (social media or other – as selected by Vodacom in its discretion), and which competition requirements may include prompts or instructions for participating in the Competition, (e.g., voting for something, selecting or identifying something or other stated requirement), and/or by completing any required entry forms.
  2. Qualifying entrants/participants must complete all the required information on the Competition entry form or platform, which can be found via Vodacom’s social media platforms during the period of this Competition.
  3. Responses directly or via direct messages on any social media platform will not be considered valid entries.
  4. Only correct answers or a correct sequence of answers will be accepted and eligible to be selected as a winner at Vodacom’s discretion.
  5. Unless otherwise stipulated in or required by the entry requirements, there are no additional charges for participating in the Competition. In respect of online entries, standard data costs may apply to uploading a valid entry online, as may be applicable. Standard data costs apply as per the user’s Service Provider and existing price plan for data usage and are subject to the applicable Terms and Conditions of that service.
  6. Vodacom shall not be liable for any costs incurred by the winners for entering the Competition or claiming any prizes. 
  7. Data transfer speeds are not guaranteed and are dependent on network availability and utilisation.
  8. Vodacom (or its Agent) retains the right to determine, at its sole discretion, if entrants/participants meet the stipulated eligibility criteria, criteria for a valid entry, competition requirements, and may be eligible to win a prize based on the Competition requirements.
  9. Vodacom (or its Agent) is entitled to, in its sole discretion, disqualify any entrant/participant from the Competition for any reason and will not be obliged to notify entrants/participants of such disqualification.

Prize Draw and/or winner selection

  1. The winners of the Prize will be randomly selected from all eligible entries who meet all the requirements set out in these Terms and Conditions, and will be selected at Vodacom’s discretion.
  2. The verified winners will be notified within (2) two days after he/she has been selected and verified as a winner / within one (1) hour after being selected and verified as a winner.
  3. The decision of the judges (who draw the prizes or decide the winners, as appointed by Vodacom at its sole discretion) on any aspect of the Competition, including the award or allocation of the Prizes, will be final and binding and no correspondence will be entered into.

Winner Validation

  1. All the information provided or related to this Competition shall be managed, captured, and approved by Vodacom.
  2. Vodacom will share personal details of the respective winners, such as name and contact number, with a Vodacom-approved third-party agency, Openfield Marketing, who will notify the respective winners that they have won in the Competition, and by participating in the Competition, entrants/participants agree to and accept such disclosure as is necessary to effect Prize fulfilment.
  3. Vodacom and Openfield Marketing will use reasonable efforts to contact the winners via direct messaging on their social media profile, email, or telephonically as may be applicable on the contact details provided by the entrants/participants to participate in the Competition.
  4. Vodacom and Openfield Marketing shall attempt to contact the winners for a period of 2 (two) normal working weekdays after their names have been drawn and verified as winners. The winners will be contacted during normal working hours, between 8 (eight) in the morning and 5 (five) in the afternoon. Winners will be advised of arrangements in respect of Prizes at the time of contacting the selected winners.
  5. Should an entrant/participant not be available, or should Vodacom or its Agent be unable to reach that participant for any reason whatsoever, on the contact details provided during the timeframe stipulated above or of the Participant rejects, forfeit, or decline acceptance of the Prize, that person’s right to the Prize will be deemed to have been waived and forfeited. Vodacom reserves the right at is sole discretion to then award the Prize to the next randomly drawn entrant/participant.
  6. The claim for any Prize will be subject to security and validation, and Vodacom reserves the right to withhold any Prize until it is satisfied that the claim by a particular winner is valid. The selected winners must be able to identify themselves, in a manner determined by Vodacom, as the qualifying entrants/participants to the Competition and have to comply with the required validation procedure, determined by Vodacom, in order to claim any Prizes, failing which such winner will forfeit the Prize and the Prize will be awarded to the next selected qualifying entrant.
  7. Notwithstanding the fact that the Prizes vest in the winners immediately upon the determination of the results, in the event that the required information, documentation or verification from a particular winner has not been received at the agreed cut-off date communicated to the winner, or no effort is made on the part of any of the winners to make special arrangements to meet the deadline set by Vodacom, such Prize will be forfeited. Vodacom then reserves the right to award the Prize to the finalist that is next in line.
  8. The winners’ name and location may be displayed on www.vodacom.co.za/competition_winners after a period of 2 (two) working days subsequent.
  9. Vodacom shall request the winner’s/winners (as may be applicable) consent in writing to their image and/or likeness being used and published by Vodacom in connection with the Competition for a period of 12 (twelve) months after they have been announced as the winner. The winner may decline the use of their image and/or likeness by Vodacom.

Prize Delivery

  1. The following general conditions apply to the delivery of Prizes.
  2. Vodacom and/or its Agent will determine the mode of Prize delivery at its discretion.
  3. If the method of Prize delivery is identified in Part A above, the clause applicable to that method of delivery as detailed more fully below will apply:
  4. In the event of a Prize requiring physical delivery - delivery will take place via courier at dates, times and places arranged between Openfield and the winner(s). The winner must provide a correct address for delivery. Delivery may only be possible during weekdays (Monday – Friday) between 09h00 – 17h00, and not on Saturdays, Sundays, and public holidays. If the winner is not home for courier or delivery, or the address cannot be found, the winner will be offered one more opportunity to provide an accessible address for delivery and to be available for such delivery; if delivery is still not possible or Vodacom’s Agent is unable for any reason whatsoever not to effect delivery, the Prize will be forfeited.
  5. In the event of a Prize requiring physical collection – Vodacom or Openfield Marketing will communicate the address and location where and hours when the Prize can be collected by the winner(s). Neither Vodacom nor Openfield shall be held liable should the winner(s) be unable to collect the Prize. Prize/s must be collected by the winner/s within 10 (ten) working/business days from the announcement and notification of the winners, failing which the Prize will be forfeited.
  6. In the event that a Prize can be sent electronically via email, a valid email address must be provided by the winner. If Vodacom or Openfield has sent the email containing the electronic Prize to the email address provided, delivery thereof will be deemed to have taken place. Neither Vodacom nor Openfield will be held liable if delivery to such an email address fails or if the winner is unable to retrieve the email or Prize as sent to such email.
  7. In the event of data and/or airtime Prizes, all data Prizes will be allocated to the winners within seven (7) working days after the competition days after the competition winner(s) have been confirmed and the winner(s) details have been confirmed, including the Vodacom MSISDN (cell phone number) that the data and/or airtime must be transferred to.
  8. In the event of a cash Prize, the cash Prize will be transferred via EFT (electronic funds transfer) to the winner within seven (7) working days after the competition winner(s) have been confirmed and the winner(s) banking details confirmed by receiving proof of banking details and identification to the satisfaction of Vodacom or its Agents in their sole discretion.
  9. In the event of a Prize being an award on the VodaPay App, the winner must download the App and register on the App. Vodacom can only transfer money into the VodaPay wallet if the the winner has downloaded the App and registered on it. The cash Prize will be transferred into the winner’s VodaPay wallet within seven (7) working days after confirmation by the winner of their VodaPay details. Should the winner fail to meet the criteria for a period of ten (10) working days, the Prize will be forfeited.
  10. Should Vodacom or Openfield not be able to fulfil their obligation in delivering the Prize(s) to the winner(s), for whatsoever reason, including due to lack of accurate information provided by the winner(s) or the winner(s) inability to receive the Prize, the Prize will be forfeited – which will be determined at Vodacom’s or its Agent’s sole discretion.
  11. In order to effect arrangements required for the Prize fulfilment in terms of this Competition, Vodacom will share personal details of the respective winners, such as name and surname, and contact number, with a Vodacom-approved third agency, Openfield Marketing, for distribution of the Prize items, and by participating in the Competition, entrants/participants agree to such disclosure as is necessary to effect Prize fulfilment.
  12. If a winner cannot accept a Prize for any reason whatsoever, or if Vodacom or Openfield are unable to deliver the Prize for whatsoever reason (including the reasons mentioned above), the Prize will be awarded to the next selected eligible entrant.
  13. All risks and ownership of the Prizes shall pass to the winners on transfer/delivery thereof, and all of Vodacom’s obligations regarding the Competition and Prizes shall terminate.

Prizes are not transferable and right of admission is reserved

  1. No Prize is transferable or exchangeable and may not be redeemed by, transferred, or given to another person.
  2. No Prize can be redeemed for cash and may not be sold.
  3. Vodacom will not transfer, allocate, or assign a Prize to someone else if requested by the winner.
  4. Where a Prize is for an event(s) and / or experience(s):
    • It is restricted to the winner(s) of the Prize only. No additional guests will be allowed to enter or have access to the event(s) and / or experience(s);
    • Right of Admission to the event(s) and experience(s) is reserved by Vodacom, its Agent’s or Partners in respect of the event or experience;
    • Vodacom (including its Agent’s or Partners in respect of the event or experience) reserves the right to have a winner (and their partner and / or guest) removed from an event at any time should the behaviour or language of such winner or guest, at the discretion of Vodacom (its Agent’s or Partners in respect of the event or experience), be considered to constitute harassment or be inappropriate, including behaviour or language that is discriminatory or hateful on grounds such as race, gender, sex, pregnancy, marital status, ethnic or social origin, colour, sexual orientation, age, disability, religion, conscience, belief, culture, language and birth; and
    • Vodacom (including its Agent’s or Partners in respect of the event or experience) reserves the right to remove any winners (and their partner and / or guest) from an event at any time should their behaviour be considered to be dangerous to themselves or any other person or contravening any applicable health and safety requirements.

Undertakings, limitation of liability and indemnification

  1. Event(s) and/or experience(s), to which the Competition Prize relates, may be hosted by third parties (for example, at sport stadia, theatres, convention or other centres owned by other entities). Winner(s) agree to comply with the rules and regulations applicable to events held at such premises upon entry, and as may be stipulated by the owners of such premises.
  2. Entry to any events, experiences, and venues in respect of which Vodacom may give away prizes as part of competitions on its platforms, are bound and regulated by specific event or venue-related rules and regulations, which may be determined by event or venue owners or relevant governing bodies. By participating in this competition, Competition Participants:
    • acknowledge and agree that they are bound by such event, experience, or venue rules upon entry to such premises, event or experience;
    • undertake to adhere to and comply with any and all reasonable event, experience, or venue rules and/or regulations; and
    • indemnify Vodacom, its agents, or employees from any liability associated with Competition participants/winners failure to adhere to such rules and regulations and any damages that occur as a result.
  3. Vodacom, its associated companies, partners, agents, contractors, sponsors, and personnel involved in or associated with the Competition, or a related event or experience shall not be liable whatsoever for any loss or damage incurred or suffered (including but not limited to direct or indirect or consequential loss), death or personal injury suffered or sustained arising from either participation in the Competition, from claiming the Prize, or attending an event or experience forming part of the Prize.
  4. Vodacom (including its Agent’s or Partners in respect of the event or experience) is not liable for any technical failures affecting participation and/or Prize redemption process of the Competition. In addition, neither Vodacom nor its agents shall be responsible for any loss or misdirected entries, including entries that were not received due to any failure of hardware, software, or other computer or technical systems affecting participating in and/or the Prize redemption process of the Competition.
  5. Vodacom (including its Agent’s or Partners in respect of the event or experience) cannot and will not be held liable should it be impossible for it to deliver the Prize or to fully perform, execute or fulfil the Prize. Should the Prize be linked to a specific fixture, match, event or experience, and should that specific fixture, match, event, or experience be cancelled, interrupted, postponed, or otherwise affected by events or factors outside of Vodacom’s control or at Vodacom’s discretion, Vodacom cannot be held liable for the fulfilment of the Prize or be required to provide an equivalent or replacement Prize.
  6. Vodacom, its directors, employees, agents and distributors are not responsible for any misrepresentation (whether written or verbal) in respect of any Prize nor in respect of any warranties, guarantees or undertakings given by any person other than Vodacom itself.

Personal information and permission to receive marketing and promotional information

  1. User data collected via the Competition will not be used for any other purpose than for the execution of the Competition and/or for the sharing of related marketing and promotional information.
  2. User data collected via entry for this Competition will be stored for as long as it is legally required to and in accordance with Vodacom’s Privacy Policy, http://www.vodacom.co.za/vodacom/terms/privacy-policy.
  3. By entering this Competition, entrants/participants give Vodacom permission to send them marketing or promotional information about Vodacom products, services and other Competitions, and consent to their name, contact number, and/or email address being shared with official Partner/s in the campaign to which the Competition relates, for marketing or promotional purposes.
  4. The entrant(s) will be given the option to opt out of receiving marketing or promotional information via the platform from which they receive such information.

General

  1. Nothing in these Terms and Conditions is intended to, or must be understood to, unlawfully restrict, limit or avoid any rights or obligations, as the case may be, created for either the entrant/participant or the promoter in terms of the Consumer Protection Act, 68 of 2008 (“CPA”).
  2. In the event of a dispute in regard to any aspect of the Competition and/or the Terms and Conditions, Vodacom’s decision will be final, and binding, and no correspondence will be entered into.
  3. Vodacom may, at its discretion, refuse to award a Prize if entry procedures or these Terms and Conditions have not been adhered to or if it detects any irregularities or fraudulent practices.
  4. If Vodacom is required to alter or cancel any aspect of the Competition or to terminate it by law, as a result of changes in legislation, or for any reason whatsoever, it has the right to terminate the Competition, with immediate effect and without notice. In such event, all entrants/participants waive any rights they may have against Vodacom and its associated companies, agents, contractors, official Partners and/or sponsors.
  5. All information relating to the Competition which is published on any marketing material will form part of these Terms and Conditions. In the event of any conflict between such marketing material and these Terms and Conditions, these Terms and Conditions shall prevail.
  6. The Competition is also subject to and must be read in conjunction with, Vodacom’s existing terms and conditions applicable to its website and mobile site, respectively: https://www.vodacom.co.za/vodacom/terms/website-terms-and-conditions
Page Description
Vodacom Staff Competitions 2024/25 - Prizes periodically runs Competitions where prizes are awarded to Vodacom Staff as advertised internally and which may include (for example) replica jerseys (the “Competition”) where staff member(s) stand a chance to win a prize.
Page Title
Vodacom Staff Competitions 2024/25 - Prizes | Vodacom
Weight
0
Page URL
/vodacom/terms/competition/staff-competitions

Khosi Bonus Price Plans Terms and Conditions

CBU

Khosi Bonus Price Plans

Khosi Bonus Price Plans - Terms and Conditions

  1. Vodacom Prepaid Price Plan that is only available to customers who purchase a Khosi Bonus SIM card
  2. Other Vodacom Prepaid Price Plans will not be able to Free Change into this Price Plan, and as a Khosi Bonus price plan customer you cannot Free Change out of this plan.
  3. Any customer can purchase a Khosi Bonus SIM starter pack.
  4. The following VAT inclusive rates a apply: Peak (7am - 8pm)
Peak (7am - 8pm) Off-Peak (8pm - 7am) SMS Peak/Off Peak & International Data (out of bundle rate) 
VC to VC/VC to Other Networks VC to VC/VC to Other Networks R0.52 R1.74 0.29
R1.65/R1.65R1.65/R1.65
  1. All Vodacom Khosi Bonus customers will receive 100% of their recharge value back in Extra Airtime for every R12 or more recharge (pin or pinless) they make whilst on the price plan.
  2. Extra Airtime will be subject to the following depletion rates
  • Local Any Network Any Time voice: R3.00 per minute (billed per second).
  • Data (non-roaming): R3.00 per MB
  • Local ANAT SMS: R1.00 per SMS
  1. The following call types cannot deplete from Extra airtime:
  • Roaming calls
  • International calls
  • Premium rated calls & SMSs
  • VAS calls
  • Fax outdial
  • Call Sponsor
  • Video calls (off-net and on-net)
  • Conference calls
  • Directory enquiry calls
  • Call forwarding
  • Billed USSD
  1. Extra Airtime cannot be used to purchase any Value-Added Services (VASs). This includes the following:
  • Once-off and recurring data/SMS/MMS/voice bundles
  • WASP/Content and premium rated services
  • Promotional bundles
  • Airtime Transfer
  1. The allocation of promotional airtime cannot be used to repay Airtime Advance debt (including R1 service fee)
  2. “Call sponsored” will be billed at Khosi Bonus out of bundle rate and will not deplete from Extra Airtime.
  3. No Extra Airtime will be earned for Big Bonus voucher and the Passport voucher. C2 General

 

Termination/Limitation of Services

  1. Vodacom reserves the right to suspend the Service in the event of suspected abuse or fraudulent usage, outside of what is considered reasonable for private, non-commercial use.
  2. Vodacom reserves the right to limit the Service in regions or areas where there is limited network capacity (high congestion) in order to maintain consistent quality of service.
  3. Vodacom reserves the right to alter or terminate the Service in order to prevent catastrophic impact on the network.
  4. While Vodacom will use its reasonable endeavours to provide the Service, it does not commit to the uninterrupted supply of the Service, due to potential capacity limitations on the network.
  5. Vodacom reserves the right to suspend, cancel or convert the Service with reasonable notice.
  6. Vodacom reserves the right to change and/ or expand on these terms and conditions and will provide reasonable notice of any material changes prior to such change as and when the circumstances permit.

Incoming SMS and First Incoming Call Restriction:

  1. Upon activation, all incoming SMSs and incoming calls, except for incoming Vodacom network communication, will be disabled until the customer recharges their account with a minimum of R10 airtime or equivalent direct bundle purchase. This restriction applies to all new activating customers from the date of launch.
  2. Recharging with an amount less than R10 (airtime or direct bundle purchase) will result in the continued barring of incoming SMS and incoming call services until the balance reaches or exceeds R10.
  3. Customers must understand and agree that incoming SMS reception and incoming calls will only be activated once the recharge amount meets or exceeds R10 (airtime or bundles). This requirement is once off for new customers.
  4. The customer’s balance will accumulate towards the R10 requirement. This means that if a customer makes multiple purchases less than R10, the total amount will count towards lifting the barring on incoming SMS and incoming call services.

General

  1. The following order of consumption will apply on this price plan: Extra Airtime will deplete first, followed by purchased/promotional bundles, and then airtime billed at applicable Khosi Bonus out of bundle rates.
  2. The balance of the bundles will be depleted for the volume of data sent and received, and not the time spent connected.
  3. If the customer on Khosi Bonus starter pack has multiple bundles active at the same time, bundles with the shortest validity period will be consumed first.
  4. If the Data Bundle is depleted but has not reached the expiry date, and no other applicable data bundle remaining, all data usage will be stopped by default, unless the customer has opted in to out-of-bundle data charges, whereby the customer will still be able to use data at out of bundle data rates applicable to the price plan.
  5. If a Bundle reaches the Expiry Date and there is no other applicable data bundle, data usage will continue at the Out of Bundle (OOB) data rate, applicable to the price plan.
  6. Customers on the Khosi Bonus price plan will receive the Night Shift promotional benefit (when recharging with R12 or more).
Page Description
Vodacom Prepaid Price Plans will not be able to Free Change into this Price Plan, and as a Khosi Bonus price plan customer you cannot Free Change out of this plan.
Page Title
Khosi Bonus Price Plans
Keywords
Khosi Bonus SIM, Khosi Bonus, Khosi Bonus Price Plans
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/khosi-bonus-price-plans

VodaPay Get A Quote & Get Rewarded Promotion Terms and Conditions

CBU

VodaPay Get A Quote & Get Rewarded Promotion

Terms and Conditions:

  1. Vodacom (Pty) Ltd and Vodacom Payment Services (Pty) Ltd (“Vodacom”) is giving you the opportunity to enter the “VodaPay Get A Quote & Get Rewarded” Promotion (the “Promotion”) whereby the 1st 5000 customers that reach the quote stage of the VodaPay funeral cover mini app journey will receive a R20 coupon to use towards specific transactions (a “Coupon”) (referred to as the “Rewards”).
  2. These terms and conditions shall govern your participation in the Promotion.
  3. Duration
    • The Promotion will run from 14 Oct 2024 to 31 March 2025 (the “End Date” and the promotion period will be referred to as the “Promotion Period”).
    • The Promotion Period may be extended or curtailed at the discretion of Vodacom.
  4. Eligibility and Participation
    • You have been selected to participate in the Promotion based on:
      • you download and meet the eligibility requirements of the VodaPay Application (the “VodaPay App”); and
      • you meet all the requirements for opening a wallet of the VodaPay App (the “Wallet”).
    • Employees, directors and agents of Vodacom and all participating stores, their immediate families, life partners, business partners and associates and any person directly involved with the sponsoring, devising, production, management, or marketing of the Promotion are eligible to participate in the Promotion.
    • During the Campaign Period and once you have met the requirements set out in section 1 above, you will receive an SMS and/or a message on the VodaPay App that will advise you of your participation in the Promotion.
    • Vodacom doesn’t guarantee that customers will receive the promotion every month
    • You will receive a R20 coupon when you are a one of the 1st 5000 customers to get to quote stage of the VodaPay funeral cover mini app journey
    • Only payments completed using a bank card and/or the Vodapay wallet in the VodaPay app will be eligible.
    • Payments completed with airtime, add to bill, or any other payment method not covered in 4.6 will not contribute towards the spend
    • You acknowledge that not all merchants on the VodaPay App are participants in this Promotion. Therefore, you will only be eligible to use your coupon if you transact with participating merchants on the VodaPay App (“Participating Merchants”).
    • We will advise you of the Participating Merchants in writing on the VodaPay App from time to time for the duration of the Promotion Period.

The SMS and/or message that you will receive on the VodaPay App will also advise you of the Coupon Rewards you have been allocated and the stipulated period of time to claim and use them.

  1. Rewards
    • A Coupon reward will be in the form of an electronic Coupon that will be issued to you via SMS and/or the VodaPay App. The SMS will advise you to claim your coupon in the rewards page within a specific period before you can use it. When you get to the rewards page, you will see your coupon reward/s listed with an option to claim next to it. When you click claim, the coupon will be allocated to you to use.
    • You are only eligible to receive only 1 coupon (the Reward) per campaign for the duration of the Promotion Period.
    • You will be advised of your Reward by SMS and/or a message in the VodaPay App. Rewards will be allocated on Tuesdays.
    • A Coupon reward will be in the form of an electronic Coupon that will be issued to you via SMS and/or the VodaPay App. The SMS will advise you to use your coupon within a specific period before it expires. When you get to the rewards page, you will see your coupon reward listed.
    • Any Coupon you receive as a Reward will be subject to the Coupon terms and conditions that will be set out in the Coupon presented to you electronically. The Coupon terms and conditions will include information relating but not limited to:
      • the Coupon validity period.
      • the Coupon redemption process; and
      • which Participating Merchants you may redeem the Coupon from.
  2. Personal Information
    • Vodacom respects the right to privacy and takes the protection of your personal information seriously. Vodacom will only use your personal information for the purposes of the Promotion as stated in these terms and conditions and in accordance with Vodacom’s Privacy Policy available on, http://www.vodacom.co.za/vodacom/terms/privacy-policy.
    • You hereby consent to Vodacom share your personal information with third parties identified by Vodacom from time to time solely for the purpose of execution of the Promotion.
    • In order to effect arrangements required for the coupon reward fulfilment in terms of the Promotion, Vodacom will share personal details of the respective winners, such as name and surname, contact number and banking details with a Vodacom approved third agency, for distribution of the Reward and you hereby agree to such disclosure as is necessary to affect the Reward fulfilment.
  3. General
    • Vodacom reserves the right to suspend this promotion in the event of suspected abuse or fraudulent usage, outside of what is considered reasonable for private, non-commercial use.
    • Vodacom reserves the right to suspend, cancel or convert this Promotion
    • Vodacom reserves the right to change and/or expand on these terms and conditions and will provide reasonable notice of any material changes prior to such change as and when the circumstances permit.
    • Nothing in these Terms and Conditions is intended to, or must be understood to, unlawfully restrict, limit, or avoid any rights or obligations, as the case may be, created for either the participant or the promoter in terms of the Consumer Protection Act, 68 of 2008 (CPA).
    • Vodacom’s decision on any aspect of the Promotion including the allocation of a Reward will be final and binding and no correspondence will be entered into.
    • In the event of a dispute regarding any aspect of the Promotion and/or the terms and conditions, Vodacom’s decision will be final, and binding and no correspondence will be entered into.
    • Vodacom may refuse to issue the Reward if these terms and conditions have not been adhered to or if it detects any irregularities or fraudulent practices.
    • Vodacom and/or any other person or party associated with the Promotion, their associated companies, agents, contractors, and sponsors and any of its personnel involved in the Promotion, shall not be liable whatsoever for any loss or damage incurred or suffered (including but not limited to direct or indirect or consequential loss), death or personal injury suffered or sustained arising from either participation in the Promotion or from claiming a Reward.
    • Vodacom, its directors, employees, agents, and distributors, are not responsible for any misrepresentation (whether written or verbal) in respect of any Reward nor in respect of any warranties, guarantees or undertakings given by any person other than Vodacom itself.
    • If Vodacom is required by law to alter or cancel any aspect of the Promotion or to terminate it as a result of changes in legislation, or for any reason whatsoever, it will have the right to terminate the Promotion being offered, with immediate effect and without notice. In such event all entrants hereby waive any rights which they may have against Vodacom and its associated companies, agents, contractors and/or sponsors.
    • All information relating to the Promotion which is published on any marketing material will form part of these terms and conditions. In the event of any conflict between such marketing material and these terms and conditions, these terms and conditions shall prevail.
    • The Promotion is also subject to, and must be read in conjunction with, Vodacom’s existing terms and conditions applicable to its website and mobile site respectively: VodaPay Platform - Terms | Vodacom
Page Description
VodaPay Get A Quote & Get Rewarded” Promotion (the “Promotion”) whereby the 1st 5000 customers that reach the quote stage of the VodaPay funeral cover mini app journey will receive a R20 coupon to use towards specific transactions (a “Coupon”) (referred to as the “Rewards”).
Page Title
VodaPay Get A Quote & Get Rewarded - Promotion | Vodacom
Keywords
VodaPay Get A Quote & Get Rewarded, VodaPay, Get A Quote, Get Rewarded
Weight
0
Page Category
Promotions
Terms and Conditions
Page URL
/vodacom/terms/competitions/vodapay-get-rewarded

Vodabucks Loyalty Programme Terms and Conditions

CBU

Vodabucks Loyalty Programme

Terms and Conditions

All participants who download the VodaPay APP and be entered into the draw to win a set of double ticket the Abu Dhabi Formula 1 Grand Prix agree to be bound by the following Terms and Conditions:

General

  1. Vodacom reserves the right to amend these terms and conditions and where such change is material, Vodacom shall provide its consumers with reasonable prior written notice before implementing any such change.

Eligibility

  1. The VodaBucks Loyalty Programme is available to all Vodacom Prepaid, Hybrid and Contract consumers, including those who activate a new SIM card on, or port into, the Vodacom network during the promotional period.
  2. Vodacom Business end-users are also eligible to participate in the promotion. Any Vodacom Business end-user who participates in the promotion shall obtain the required consent, where applicable, from the Vodacom Business account holder with whom it is employed by. The end-user shall also comply with all policies that he/she is subject to by virtue of their employment by the Vodacom Business account holder. Vodacom shall not engage in any dispute between the end-user and the Vodacom Business account holder, and where such dispute/s arises, the end-user holds Vodacom harmless and indemnifies Vodacom accordingly.
  1. Vodacom Business consumers purchasing any products or services by either adding to bill or via credit card are eligible for rewards.
  1. The following consumers are excluded from participating in the promotion:
  • All Machine-to-Machine (M2M)
  • EVB and EDB Packages
  • APN SIM cards
  • Community services SIMs / phone numbers
  • Bulk SMS applications
  • A non-customer SIM (an application that uses a SIM card to send SMSs in volumes not possible by a natural person)
  1. Vodacom reserves the right to disconnect and suspend the service of non-customer SIMs and non-compliant devices (as specified by the regulating body ICASA) that are being used on the Vodacom network for the purposes of the promotion.
  2. Vodacom protects participants’ personal information in accordance with the Protection of Personal Information Act.

Grand Prize

Two (2) customers will each win double tickets to the Abu Dhabi Formula 1 Grand Prix. This prize comprises of a 4 night Package at the Rove Dubai Marina and 3-day circuit access to the Yas Marina Circuit Abu Dhabi. Transfers between the circuit and the hotel, return flights (OR Tambo to Abu Dhabbi)  and all airport transfers are included.

Participation 

  1. To participate in the you will need download one the VodaPay 2.0 App, during the period of 14 October and 16 October 00:00
  2. You are only required to download the app once during the above mentioned period in order to stand a chace to win
  3. By opting into the promotion, you provide Vodacom with permission to monitor your behaviours in and provide personalised offers. Vodacom protects your personal information under the Protection of Personal Information Act.
  4. Vodacom will then use all reasonable efforts to contact the winners telephonically (between the working hours of 08h00 and 17h00), on the cell phone numbers used to participate in the competition. Vodacom will attempt to contact the winners for a period of 24 hours working days after the draw date and subsequent verification of eligibility (based on the abovementioned exceptions). Should a participant not be available on the contact number during the timeframe stipulated, or should the participant reject, forfeit or decline acceptance of the prize, that person's right to the prize will be deemed to have been waived and the prize will be forfeited. Vodacom reserves the right to then award the prize to the next selected qualifying entrant or carry over the prize to the next month.

    The claim for the prize will be subject to security and validation, failing which, the winner will forfeit the prize and the prize will be awarded to the next selected qualifying entrant. Vodacom reserves the right to withhold the reward until it is satisfied that the claim is valid. Vodacom may also refuse to award the prize if these Terms and Conditions have not been adhered to or if it detects any irregularities or fraudulent practices. Vodacom is entitled in its entire discretion to reject any participant for any reason and will not be obliged to notify that they are rejected.

Publication of winner's details

12. Winners will be asked to consent in writing (or telephonically) to their image and/or likeness being used and published by Vodacom in connection with the competition for a period of twelve (12) months after they have been announced as winners. The winner may decline the use of their image and/or likeness by Vodacom



  1. If they agree to have their details published, the winner's name and location may be displayed on the Vodacom website, Vodacom social media channels, Vodacom partner channels and/or on screens and in-store TVs within Vodacom-approved sales channels.

Eligibility for Grand Prizes

14. In order to be eligible for a Grand Prize, participants are required to:

  • Be in possession of a valid South African Passport valid for a period exceeding 12 (twelve) months for the Republic of South Africa and valid at the end date of the competition.
  • The selected winners must be able to identify themselves (in a manner determined by Vodacom) as the qualifying entrants to the competition and have to comply with the required validation procedure in order to claim the prize.
  • The selected winners must have complied with these Terms and Conditions to enter and be on an active, qualifying contract with no accounts (held with Vodacom) being in arrears.
  • In the event that the user of the mobile phone (i.e. the participant in the competition) is not the person that is responsible for payment of the qualifying contract/existing qualifying contract, the prize will be awarded to the person who is the account holder and responsible for payment of the qualifying contract/existing qualifying contract.
  • In the event that the qualifying contract is a Vodacom Business account and that the user of the mobile phone (i.e. the participant in the competition) is not the person that is responsible for payment of the qualifying contract/existing qualifying contract, then the prize will be awarded to the user of the mobile phone and not to the account holder.
  • Employees, directors and agents of Vodacom and all participating stores, their immediate families, life partners, business partners and associates and any person directly involved with the sponsoring, devising, production, management or marketing of this competition are not eligible to participate in this competition.
  • The prize is not transferable or exchangeable.
  • In the event of a dispute in regard to any aspect of the competition and/or the Terms and Conditions, Vodacom's decision will be final and binding and no correspondence will be entered into.
Page Description
VodaPay APP and be entered into the draw to win a set of double ticket the Abu Dhabi Formula 1 Grand Prix agree to be bound by the following Terms and Conditions
Page Title
VodaBucks Loyalty Programme
Keywords
VodaBucks Loyalty Programme
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/competition/vodabucks-loyalty-programme

Huawei Matepad 11.5 Tablet | Playstation5 Competition Terms and Conditions

CBU

Vodacom “Huawei nova 13 and nova 13i stand a chance to win a Huawei Matepad 11.5 Tablet or a Playstation5” Competition

Terms and Conditions:

Huawei (Pty) Ltd (“Huawei”) is running the Vodacom “Huawei nova 13 and nova 13i stand a chance to win a Huawei Matepad 11.5 Tablet or Playstation5” Competition (the “Competition”) where customers stand a chance of winning a Huawei MatePad 11.5 tablet (when purchasing in a Vodacom store) or a Playstation5 (when purchasing online) when signing up to a new contract or upgrading to a Huawei nova 13 or Huawei nova 13i.

All participants during the term of the Competition agree to be bound by the following Terms and Conditions:

Duration

  1. The Competition is open to all customers who sign up to a postpaid contract of either the Huawei nova 13 or Huawei nova 13i from on (07 January 2025) to on (4 April 2025) (the “End Date”).
  2. The duration of the Competition may be extended or curtailed at the discretion of Vodacom.

Prizes

  1. 150 customers stand a chance of winning either the Huawei MatePad 11.5 tablet valued at R11999 or a Playstation5 valued at R13999 when signing up or upgrading to the Huawei nova 13 or Huawei nova 13i.

Eligibility

  1. Only entries received during the Competition period as stipulated in clause 1 above will qualify as potential winners.
  2. The Competition is only open to natural persons who are 18 years and older. Entries received from business accounts held by legal persons (amongst other Corporates and SMEs, etc.) are excluded from participating and winning in the Competition.
  3. Only entrants who are using SIM cards that have been RICA registered are eligible to win the Competition. Each owner of a SIM card(s) is responsible to comply with South African law by RICA registering their SIM cards.
  4. Employees, directors and agents of Vodacom and all participating stores, their immediate families, life partners, business partners and associates and any person directly involved with the sponsoring, devising, production, management or marketing of this Competition are not eligible to participate in this Competition.
  5. Participants must reside in South Africa and be in possession of a valid South African identity document or permanent residence permit or temporary residence permit valid for a period exceeding 3 (three) months for the Republic of South Africa and valid at the End Date.
  6. In the event that the user of the mobile phone (i.e. the participant in the Competition) is not the person that is responsible for payment of the participating mobile phone account/ charges, then the prize will be awarded to the person that is responsible for payment of the participating mobile phone account/ charges.

Valid Entry

  1. In order to stand a chance of winning in the Competition,
  • Qualifying entrants must sign up for, or upgrade to, any Qualifying Contract online or instore and sign up to either a Huawei nova 13 or Huawei nova 13i during the Competition period;
  1. Participants are not allowed to enter multiple times.
  2. There are no additional charges for participating in the Competition apart from the standard data costs to upload a valid entry, as explained in clause 14 Standard data costs apply as per the user’s Service Provider and existing price plan for data usage.
  3. Vodacom shall not be liable for any costs incurred by the winners for entering the Competition or in claiming any prizes, where applicable. 
  4. Data transfer speeds are not guaranteed and are dependent on network availability and utilisation.

Prize draw

  1. The winners will be randomly selected on or after the End Date from all eligible entries who meet all the requirements set out in these Terms and Conditions. The verified winners will be notified within a month after he / she has been selected and verified as a winner.

Winner Validation

  1. All the information provided or related to this Competition shall be managed, captured and approved by Huawei.
  2. Vodacom will share personal details of the respective winners, such as name and contact number with a Vodacom approved third party , (Huawei), who will notify the respective winners that they have won in the Competition, and you hereby agree to such disclosure as is necessary to effect prize fulfilment.
  3. Huawei will use reasonable efforts to contact the winners via telephonically on the contact details provided by the participants to participate in the Competition.
  4. Huawei shall attempt to contact the winners for a period of 2 (two) normal working week days after their names have been drawn and verified as winners. The winners will be contacted during normal working hours, between 8 (eight) in the morning and 5 (five) in the afternoon.  Winners will be advised of arrangements in respect of prizes at the time of contacting the selected winners.
  5. Should a participant not be available on the contact details provided during the timeframe stipulated above or rejects, forfeits or declines acceptance of the prize, that person's right to the prize will be deemed to have been waived and the prize will be forfeited. Huawei reserves the right to then award the prize to the next randomly drawn participant.
  6. The claim for any prize will be subject to security and validation, and Huawei reserves the right to withhold any prize until it is satisfied that the claim by a particular winner is valid. The selected winners must be able to identify themselves, in a manner determined by Vodacom & Huawei, as the qualifying entrants to the Competition and have to comply with the required validation procedure, determined by Vodacom & Huawei, in order to claim any prizes, failing which such winner will forfeit the prize and the prize will be awarded to the next selected qualifying entrant.
  7. Notwithstanding the fact that the prizes vest in the winners immediately upon the determination of the results, in the event that the required documentation from a particular winner has not been received at the agreed cut-off date communicated to the winner, or no effort is made on the part of any of the winners to make special arrangements to meet the deadline set by Vodacom & Huawei, such prize will be forfeited. Huawei then reserves the right to award the prize to the finalist that is next in line.
  8. The winners’ name and location will be displayed on Vodacom and Huawei’s social media after a period of 2 (two) working days subsequent to notification of the winners.
  9. Huawei shall request the winner’s consent in writing to his / her image and/or likeness being used and published by Vodacom in connection with the Competition for a period of 12 (twelve) months after he / she has been announced as the winner. The winner may decline the use of his / her image and/or likeness by Vodacom & Huawei.

Huawei  shall request the winners’ consent in writing to their image and/or likeness being used and published by Vodacom in connection with the Competition for a period of 12 (twelve) months after they have been announced as winners. The winners may decline the use of their image and/or likeness by Vodacom.

Prize Delivery

  1. All prizes will be sent with a courier service to the winners’ physical addresses only. No prizes will be delivered to a postal address.
  2. In order to effect arrangements required for the prize fulfilment in terms of this Competition, Vodacom will share personal details of the respective winners, such as name and surname, contact number and physical address, by Huawei, for distribution of the prize items, and you hereby agree to such disclosure as is necessary to effect prize fulfilment .
  3. No prize is transferable or exchangeable and may not be redeemed for cash.
  4. If a winner cannot accept a prize for any reason whatsoever, the prize will be awarded to the next selected entrant.
  5. All risks and ownership of the prizes shall pass to the winners on transfer/delivery thereof and hence all of Vodacom’s obligations in regard to the Competition as well as in regard to the prizes shall terminate.

Personal information

  1. User data collected via the Competition will not be used for any other purpose than for execution of the Competition.
  2. User data collected via entry for this Competition will be stored for as long as it is legally required to and in accordance with Vodacom’s Privacy Policy, http://www.vodacom.co.za/vodacom/terms/privacy-policy.

General

  1. Nothing in these Terms and Conditions is intended to, or must be understood to, unlawfully restrict, limit or avoid any rights or obligations, as the case may be, created for either the participant or the promoter in terms of the Consumer Protection Act, 68 of 2008 ("CPA").
  2. The judges’ decision on any aspect of the Competition including the allocation of the prizes will be final and binding and no correspondence will be entered into.
  3. In the event of a dispute in regard to any aspect of the Competition and/or the Terms and Conditions, Vodacom’s decision will be final and binding and no correspondence will be entered into.
  4. Vodacom may refuse to award a prize if entry procedures or these Terms and Conditions have not been adhered to or if it detects any irregularities or fraudulent practices. Vodacom is entitled in its entire discretion to reject any participant for any reason and will not be obliged to notify participants that they are rejected. 
  5. Vodacom and/or any other person or party associated with the Competition, their associated companies, agents, contractors and sponsors and any of its personnel involved in the Competition, shall not be liable whatsoever for any loss or damage incurred or suffered (including but not limited to direct or indirect or consequential loss), death or personal injury suffered or sustained arising from either participation in the Competition or from claiming the prize.
  6. Vodacom is not liable for any technical failures affecting participation and / or prize redemption process of the Competition. In addition, neither Vodacom nor its agents shall be responsible for any loss or misdirected entries, including entries that were not received due to any failure of hardware, software, or other computer or technical systems affecting participating in and/or the prize redemption process of the Competition.
  7. Vodacom, its directors, employees, agents and distributors, are not responsible for any misrepresentation (whether written or verbal) in respect of any prize nor in respect of any warranties, guarantees or undertakings given by any person other than Vodacom itself.
  8. If Vodacom is required by law to alter or cancel any aspect of the Competition or to terminate it as a result of changes in legislation, or for any reason whatsoever, it will have the right to terminate the Competition being offered, with immediate effect and without notice. In such event all entrants hereby waive any rights which they may have against Vodacom and its associated companies, agents, contractors and/or sponsors.
  9. All information relating to the Competition which is published on any marketing material will form part of these Terms and Conditions. In the event of any conflict between such marketing material and these Terms and Conditions, these Terms and Conditions shall prevail.
  10. The Competition is also subject to, and must be read in conjunction with, Vodacom’s existing terms and conditions applicable to its website and mobile site respectively: https://www.vodacom.co.za/vodacom/terms/website-terms-and-conditions
Page Description
Vodacom “Huawei nova 13 and nova 13i stand a chance to win a Huawei Matepad 11.5 Tablet or Playstation5” Competition (the “Competition”) where customers stand a chance of winning a Huawei MatePad 11.5 tablet (when purchasing in a Vodacom store) or a Playstation5 (when purchasing online) when signing up to a new contract or upgrading to a Huawei nova 13 or Huawei nova 13i.
Page Title
Huawei Matepad 11.5 Tablet or a Playstation5 - Competition | Vodacom
Keywords
Huawei Matepad 11.5 Tablet Playstation5, Huawei Matepad 11.5 Tablet, Playstation5
Weight
0
Page Category
Promotions
Terms and Conditions
Page URL
/vodacom/terms/competition/huawei-matepad-tablet-playstation5

NXT LVL Get A Gig Terms and Conditions

CBU

NXT LVL Get A Gig Terms and Conditions

  1. INTRODUCTION
    • This website can be accessed at jobjack.co.za and/or app.jobjack.co.za and/or 'anything'.jobjack.co.za (the “Website”) and is owned and operated by JOBJACK (Pty) Ltd (Registration Nr. 2017/378425/07) (“JOBJACK”,”the platform”, “we”, “us” and “our”).
    • These Terms and Conditions regulate and/or govern, alternatively are applicable to any and all persons, whether natural or juristic, that access/es, makes use of or registers on the Website whatsoever.
    • Without derogating from the generality of the aforegoing, these Terms and Conditions govern the contractual relationship between the Parties and Users concerning the posting of and applying for Jobs on the Website, including, without limitation, accessing of, and registering on, the Website and payment of Completed Jobs.
    • By using the Website (as a Gigger, Gig Provider or for common browsing purposes) and/or by registering on the Website as a Gigger or a Gig Provider, whichever may be applicable, you acknowledge that you have read, understand and agree to be bound by these Terms and Conditions.
  2. INTERPRETATION AND DEFINITIONS
    • Unless the context provides otherwise, words importing –
      • Any reference to one gender includes the other gender.
      • Any reference to the singular includes the plural and any reference to the plural includes the singular.
    • ”Appointed”, ”Appoint” or ”Appointment” means a Gigger has been notified by means of and/or through and/or via the Website that a Gig Provider wishes to offer the Gigger a Job;
    • ”Aggregate Remuneration” means the total aggregate amount of monthly remuneration that a Gigger is entitled to receive from a Gig Provider and as advertised on the platform for a Part-Time or Permanent Job and which is calculated as a total per month, irrespective of whether the Gig Provider remunerates the Gigger per hour, per shift, per day, per week or otherwise;
    • ”Completed Job” means a Once-Off Job/s that has been completed by a Jack;
    • ”CPA” means Consumer Protection Act, 68 of 2008;
    • ”Giggers” means those job seekers who are Registered Users and who wish to apply for a Job and/or who has applied for a Job;
    • ”Job” or “Gig” means any job made available and advertised by a Gig Provider for which a Gigger can apply through the Website and includes Once-Off, Part-Time and Permanent Jobs where the context so provides;
    • ”JOBJACK” means JOBJACK (Pty) Ltd (Registration Nr. 2017/378425/07);
    • “Vodacom” means Vodacom LTD
    • ”Job Post” means a listing on the Website that advertises a Job;
    • ”Gig Providers” means those potential employers who are Registered Users and who has made a Job Post;
    • ”Listed Remuneration” means the amount of remuneration displayed on the Job Post which is the Offered Remuneration;
    • ”Offered Remuneration” means the total amount of remuneration offered by the Gig Provider for a Job that shall be paid to the Gigger completing the Job;
    • ”Once-off Jobs” means those Jobs that are once-off, and which take less than 30 (thirty) days to complete;
    • ”Part-Time Jobs” means those Jobs that are not Once-Off and are not Permanent, for which the Gigger will work shifts, hours, days or otherwise as directed, indicated or as required by the relevant Gig Provider and for which the Gigger will be remunerated per hour, per shift, per day, per week or per month or otherwise;
    • ”Performing a Job” means the rendering of services of a Gigger to a Gig Provider in terms of a Job, subsequent to the Gigger being offered a Job by a Gig Provider and accepting the terms of the Job so offered;
    • ”Permanent Jobs” means those Jobs for which the Gigger will be permanently employed by the Gig Provider;
    • ”Personal Information” means personal information as defined in POPI;
    • ”POPI” means the Protection of Personal Information Act, Nr. 4 of 2013;
    • ”Privacy Policy” means the privacy policy as set out in Section D of these Terms and Conditions;
    • ”Registered Users” means those Users who have completed Registration on the Website and includes any Giggers or Gig Providers who have registered on the Website;
    • ”Terms and Conditions” means the Terms and Conditions contained in this document and includes references to “the agreement”;
    • ”Users” means Gig Providers and Giggers, respectively as the context may indicate and any other user of the Website;
    • ”Website” means the website available at www.JOBJACK.co.za and/or app.jobjack.co.za and or ‘anything’.jobjack.co.za;
    • ”Website Content” means the contents of the Website, including any material, information, data, software, icons, text, graphics, layouts, images, sound clips, advertisements, video clips, trade names, logos, trade-marks, designs and service marks which are displayed on or incorporated in this Website;
    • ”You” or ”Your” means any person, juristic or natural, accessing, browsing and/or making use of the Website whatsoever and includes Users;
    • ”Your Profile” means the profile created on the Website when registering on the Website and includes the profiles of Giggers and Gig Providers respectively as the context may indicate;
  3. NATURE OF SERVICE AND TRANSACTION
    • The purpose of the Website is to:
      • connect Giggers, being job seekers, with Gig Providers, who seek employees.
      • automate the recruitment process for Gig Providers.
    • Services
      • The provision of the Website and facilitation of the communications platform between Gig Providers and Giggers are services as defined in section 1 of the CPA and the use of the Website is, therefore, subject to the provisions of the CPA.
      • The Jobs advertised on the Website are jobs offered by the Gig Providers which Giggers can apply for on the Website. These Gig Providers are unrelated parties to JOBJACK and constitute the employer in terms of any employment relationship between a Gigger and a Gig Provider.
      • It is specifically recorded that neither the Website, Vodacom nor JOBJACK acts as a temporary employment service provider, nor an employer for any purposes related to a Job Post whatsoever.
  1. ACCEPTANCE AND APPLICATION OF TERMS AND CONDITIONS
    • These Terms and Conditions apply to Users who are Consumers in respect of the services provided on the Website for purposes of the CPA.
    • These Terms and Conditions contain provisions that appear in similar text and style to this clause and which -
      • may limit the risk or liability of JOBJACK and Vodacom; and/or
      • may create risk or liability for the User; and/or
      • may create liability for the User to indemnify JOBJACK and Vodacom; and/or
      • serves as an acknowledgement by the User of a fact.
    • Your attention is drawn to these Terms and Conditions because they are important and should be carefully noted.
    • If there is any provision in these Terms and Conditions that you do not understand, it is your responsibility to ask JOBJACK and/or Vodacom to explain it to you before you accept the Terms and Conditions or continue using the Website.
    • Nothing in these Terms and Conditions is intended or must be understood to unlawfully restrict, limit or avoid any right or obligation, as the case may be, created for either you, Vodacom or JOBJACK in terms of the CPA.
    • This agreement is binding and enforceable on all persons with access to the Website or any part thereof.
    • As stated hereinabove by using the Website (as a Gigger, Gig Provider or for common browsing purposes) and/or by registering on the Website as a Gigger or a Gig Provider, whichever may be applicable, you acknowledge that you have read, understand and agree to be bound by these Terms and Conditions.
    • If you do not agree to or accept these Terms And Conditions, you are obliged to exit and/or leave the Website immediately, alternatively and should you continue on the Website and/or make use of the Website for any purposes whatsoever, you confirm, acknowledge and agree to be bound by these Terms and Conditions.

A - REGISTERING AS A GIGGER AND APPLYING FOR A JOB

  1. REGISTERING AS A GIGGER
    • If you choose to register as a Gigger on the Website, you will be required to provide JOBJACK with any and all required information before Your Profile will be activated on the Website.
    • By registering as a Gigger you expressly consent to JOBJACK conducting criminal-, credit- , and other appropriate checks on you, which results may be provided to prospective Gig Providers when applying for a Job.
    • In order to register as a Gigger you need to be a Vodacom subscriber with a valid MSISDN and registered on the Vodacom NXT LVL service.
    • Only persons over the age of 18 (eighteen) years and younger than 24 (twenty four) years will be allowed to register as a Gigger and/or apply for Jobs as provided for in these Terms and Conditions.
      • Any and/or all persons younger than the age of 18 (eighteen) or older than 24 (twenty four) years, shall not be allowed to apply for any Jobs on the Website whatsoever.
      • JOBJACK reserves any and all rights to make any enquiries that JOBJACK in its sole and absolute discretion deem necessary to verify and/or confirm that the written consent as per clause 5.4.1. above was lawfully obtained and sufficient for these purposes and/or for the purposes of compliance with any relevant or applicable law.
  1. APPLYING FOR JOBS
    • Subject to meeting any requirements (such as completing any verification processes) set by JOBJACK, you can apply for a Job on JOBJACK by following the application process.
    • Only Registered Users may apply for Jobs on the Website.
    • Once a Gigger has submitted an application for a Job, JOBJACK may notify the Gigger about the status of his/her application and further via e-mail, SMS, Push Notification, WhatsApp, telephone call or any alternate communication/s medium JOBJACK may in its sole and absolute discretion elect, whether his/her application was successful.
  2. PAYMENT FOR GIGGERS
    • Gig Providers will be solely responsible and liable to pay Giggers any and all fees, remuneration, wage/s, compensation, or imbursements of any nature and relating to any Jobs, as well as for any employment relationship arising and/or which may arise from any Jobs. Without derogating from the generality of the aforegoing, JOBJACK and Vodacom will not be liable for any payment due to a Gigger in respect of Jobs whatsoever.
    • Payments will be made from the Gig Provider to the Giggers into the bank accounts detailed in their profile or per agreement with the Gig Provider
  3. INJURIES WHILST ON A JOB
    • JOBJACK and Vodacom will not be liable for any injuries a Gigger sustains while completing a Job. Any and all liability pertaining to workplace injuries shall be borne by and/or lie with the Gig Provider and/or employer.
  4. NO LONGER ABLE TO ATTEND TO A JOB OR INTERVIEW
    • If a Gigger is no longer able to attend an Interview for which a Gigger has been selected, or the Gigger is no longer able to attend to a Job for which a Gigger has applied and/or for which a Gigger has been appointed by the Gig Provider on the Website, the Gigger is required to notify JOBJACK and the Gig Provider as soon as reasonably possible.
  5. GIG PROVIDER CANCELS JOB
    • If a Gig Provider cancels a Job for which a Gigger has been appointed, JOBJACK will notify the Gigger within a reasonable time after and only subsequent to the Gig Provider cancelling the job on the platform and/or notifying and/or informing JOBJACK (and only in a case where the Gig Provider notifies JOBJACK instead of the Gigger directly).
    • JOBJACK and Vodacom will not be liable to any relevant Gigger in any respect and for any losses, damages or expenses of any nature whatsoever resultant from or consequent to any Job/s being cancelled by Gig Providers.
    • In amplification of clause 10.2. above, it is specifically recorded that JOBJACK and Vodacom make no representations and give no warranties, whether express or implied, as to the existence of any employment- or any independent contractor agreement or relationship between a Gigger and Gig Provider, should the Gig Provider appoint any Gigger (as defined in clause 2.2. above or otherwise) via the website. Any cause of action, claim or dispute in respect of any employment agreement, relationship or the existence of any such relationship shall solely be between the relevant Gigger and Gig Provider.
  6. RIGHT TO REMOVE GIGGER
    • JOBJACK reserves the right to remove and/or block a Gigger from the Website should JOBJACK, within its reasonable discretion, deem such removal to be necessary.
    • Without limiting the generality of the aforegoing clause 11.1. JOBJACK shall be entitled to remove any Gigger who breach/es these Terms and Conditions and/or should complaints be received from Gig Providers about the relevant Jack.
    • Should JOBJACK, in its sole discretion, decide to remove and/or block the Gigger from the Website, JOBJACK nor Vodacom will not be liable whatsoever to the Gigger for any refund of any amounts, commission/s and/or profile hosting fees paid by the Gigger to JOBJACK, or for any damages or loss suffered by the Gigger in this regard.
  7. REVIEWS
    • Gig Providers may have the opportunity to review a Gigger after the completion of a Job (hereinafter “Reviews”).
    • JOBJACK may in its sole and absolute discretion elect to review any and all Reviews of a Gigger and shall thereafter elect to publish or place any such reviews on the Website.
    • Giggers may request that JOBJACK remove a review and provide reasons for such request, which request JOBJACK will assess in its sole discretion. JOBJACK will not be required to remove any review based on a request by a Jack.
  8. COMPLAINTS WHILE PERFORMING A JOB
    • JOBJACK and Vodacom do not take responsibility for and are not liable for any conduct, actions or omissions to act of the Gig Providers or representatives of the Gig Providers whilst a Gigger is performing a Job, irrespective of which job-category the Job falls in.
    • Giggers are encouraged to approach any relevant legal tribunal, forum or any competent court with jurisdiction in respect of any dispute/s or cause/s of action arising from any improper conduct or actions of a Gig Providers or its representatives whilst a Gigger is performing a Job, irrespective of which job-category the Job falls in.

B – GIG PROVIDERS

  1. REGISTERING AS A GIG PROVIDER AND POSTING A JOB
    • When posting a Job on the Website, the Gig Provider must provide:
      • complete and accurate information about the Job (such as description, location, payment, and duration); and,
      • disclose any restrictions and requirements that apply (such as any minimum age, proficiency in any language, previous experience or special skills required); and,
      • Any and all further information that JOBJACK may in its sole and absolute discretion deem necessary pertaining to the relevant Job, before the Job shall be published on the Website.
    • The placement and ranking of Jobs in search results on JOBJACK may vary and depend on a variety of factors, including but not limited to search parameters and preferences, job requirements, payment amounts and the like.
  2. ADDITIONAL INFORMATION ON PROSPECTIVE GIGGERS
    • If a Gigger has applied for a Job, the Gig Provider can request that JOBJACK provide additional information (including, but not limited to, criminal history)
  3. PAYMENT FOR JOBS
    • Gig Providers irrevocably agree and confirm to affect payment unto the Giggers (as the context may indicate) for Jobs as set out hereunder.
    • The Gig Provider must pay the Gigger directly Jobs successfully completed.
  4. EQUIPMENT
    • Gig Providers are solely responsible for providing the necessary equipment for Giggers to perform a Job (“Equipment”).
    • Gig Providers are solely responsible for ensuring that the Equipment used during the performance of a Job is in good working order and conforms to all laws pertaining to safety, equipment, inspection, and operational capability.
    • Except as otherwise required by law, Gig Providers assume all risk of damage or loss of any nature whatsoever to Equipment in respect of a Job being completed.
    • The Gig Provider further assumes any and all risk and liability resultant from a Gigger’s conduct relating to and/or the use of any Equipment whilst completing a Job.
  5. GIGGER FAILS TO REPORT FOR A JOB OR CANCELS BEFOREHAND
    • JOBJACK or Vodacom will not be liable in the event of a Gigger, after being appointed by the Gig Provider for a Job, not reporting for a Job at the required date and time.
    • If a Gigger cancels his or her availability for a Job after being appointed, the job will be reposted. JOBJACK will not be liable to ensure that another person is appointed to perform the Job.
    • If a Gigger cancels or does not report for a Job, JOBJACK and Vodacom shall not be liable to the Gig Provider for any such cancellation and/or failure to report for the Job whatsoever.
  6. RIGHT TO REMOVE GIG PROVIDER
    • JOBJACK reserves the right to remove and/or block a Gig Provider and/or any of its Jobs from the Website should JOBJACK, within its reasonable discretion, deem such removal to be necessary.
    • Without limiting the generality of the aforegoing clause 20.1., JOBJACK shall be entitled to remove any Gig Provider who breach/es these Terms and Conditions and/or should complaints be received from Giggers about the relevant Gig Provider.
    • Should JOBJACK, in its sole discretion, decide to remove and/or block the Gig Provider from the Website, JOBJACK will not be liable whatsoever to the Gig Provider for any refund of any amounts paid by the Gig Provider to JOBJACK, damages or loss suffered by the Gig Provider in this regard.
  7. REVIEWS
    • Giggers may have the opportunity to review the Gig Provider after going for an interview or performing a Job posted by the relevant Gig Provider.
    • JOBJACK shall in its sole and absolute discretion elect whether any such reviews shall be posted and/or published on the Website.
    • The Gig Provider can request that JOBJACK remove a review and provide reasons for such request, which request JOBJACK will assess in its sole discretion. JOBJACK will not be required to remove any review based on a request by a Gig Provider.
  8. NO GUARANTEE IN RESPECT OF GIGGERS
    • It is specifically recorded that JOBJACK and Vodacom do not guarantee (whether expressly or impliedly) any level of skill, competence, experience, or quality of service provided or to be provIded by any Gigger whatsoever.
    • JOBJACK and Vodacom are not responsible or liable for any damage or loss to the Gig Provider’s property and/or any economic loss/es or damages of any nature whatsoever resulting from a Gigger’s conduct and/or omission to act in the course of performing or completing a Job, or otherwise.

C - INDEMNITY, NO WARRANTEE AND WAIVER

  1. DISCLAIMER
    • The use of the Website is entirely at the User’s and your own risk and the User and you assume full responsibility for any risk or loss resulting from use of the Website or reliance on any information on the Website.
    • Whilst JOBJACK takes reasonable steps to ensure that the content of the Website is accurate and complete, JOBJACK makes no representations and gives no warranties, whether express or implied, as to the quality, timeliness, operation, integrity, availability or functionality of the Website or as to the accuracy, completeness or reliability of any information on the Website.
    • JOBJACK further makes no representations and gives no warranties, whether express or implied regarding and/or relating to the quality, timeliness, operation, integrity, availability or functionality of the Jobs advertised on the Website.
    • It is specifically recorded that the Website is provided on an “as-is” basis, without any warranties or guarantees of any nature, whether implied or express, regarding the accuracy of information relating to products, services or Jobs advertised on the Website. This Website is not compiled or provided to meet your individual needs.
    • It is the User and/or your sole responsibility to satisfy the User and/or yourself, before the User and/or you accept these Terms and Conditions, and that the service/s available from and through this Website will meet the User and/or your individual needs and be compatible with the User and/or your hardware and/or software.
    • Any views or statements made or expressed on the Website are not necessarily the views of JOBJACK, its directors, employees and/or agents or from a duly authorized representative of JOBJACK.
    • In addition to the disclaimers contained elsewhere in these Terms and Conditions, JOBJACK also gives no warranty or representation, whether express or implied, that the information or files available on the Website are free of viruses, spyware, malware, trojans, destructive materials or any other data or code which is able to corrupt, destroy, compromise, disrupt, disable, harm, jeopardise or otherwise impede in any manner the operation, stability, security functionality or content of your computer system, computer network, hardware or software in any way.
    • The User and/or you accept all risk associated with the existence of such viruses, destructive materials or any other data or code which is able to corrupt, compromise, jeopardise, disrupt, disable, harm or otherwise impede in any manner the operation or content of a computer system, computer network, any handset or mobile device, or your hardware or software, save where such risks arise due to the gross negligence or wilful misconduct of JOBJACK, its employees, agents or authorised representatives.
    • JOBJACK disclaims all liability for any damage, loss or liability of any nature whatsoever arising out of or in connection with any User’s and/or your access to or use of the Website, unless provided for in law.
  2. LIMITATION OF LIABILITY AND INDEMNITY
    • NEITHER JOBJACK NOR ANY OF ITS REPRESENTATIVES, MEMBERS, EMPLOYEES, OFFICERS, AGENTS, CONSULTANTS, SERVICE PROVIDERS OR SUB-CONTRACTORS (HEREINAFTER “THE INDEMNIFIED PARTIES”) WILL BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL OR CONSEQUENTIAL LOSS OR DAMAGE OF WHATSOEVER NATURE SUFFERED BY YOU OR ANY THIRD PARTY, UNLESS OTHERWISE PROVIDED BY LAW, THAT IS A CONSEQUENCE OF:
      • YOUR ACCESS TO OR USE OF THIS WEBSITE;
      • YOUR POSTING, APPLYING OR APPOINTMENT FOR A JOB LISTED ON THE WEBSITE;
      • THE UNAVAILABILITY OF ANY OF THE SERVICES OR JOBS PROVIDED ON THE WEBSITE;
      • ANY USER’S INABILITY TO GAIN ACCESS TO OR USE THIS WEBSITE OR ANY OF THE SERVICES OR JOBS PROVIDED ON THE WEBSITE;
      • THE USE OF HYPERLINKS ON THE WEBSITE OR THE USE OF ANY WEBSITE FROM WHERE YOU HYPERLINK TO OR FROM THE WEBSITE;
      • THE VIOLATION OF ANY OF THESE TERMS AND CONDITIONS OR ANY OTHER LAW, REGULATION OR RULE BY YOU, A JACK OR CLIENT, AS THE CASE MAY BE;
      • THE PRESENTATION OR TRANSFER OF INFORMATION OR CONTENT ON OR THROUGH THE WEBSITE BY YOU;
      • THE INFORMATION OR CONTENT PROVIDED BY YOU WHICH IS A VIOLATION OF ANY LAW OR THIRD PARTY’S RIGHTS (WHICH INCLUDES, BUT IS NOT LIMITED TO, DEFAMATION, VIOLATION OF PRIVACY, BREACH OF TRUST OR INFRINGEMENT OF COPYRIGHT OR ANY OTHER INTELLECTUAL PROPERTY); OR,
      • YOUR ENGAGEMENT IN AND/OR INJURY SUSTAINED IN THE COURSE OF COMPLETING A JOB ADVERTISED ON THE WEBSITE.
    • You hereby indemnify the Indemnified Parties of any loss, damage, liability, claims, and cost of whatsoever nature suffered by you and/or third parties
    • JOBJACK will not be liable for any inaccurate information published on the Website, save where such liability arises from the gross negligence or wilful misconduct of JOBJACK, its employees, agents or authorised representatives, and :-.
      • Should you note any errors and/or possible malfunctions on the Website you are obliged to report such errors and/or malfunctions to JOBJACK by way of email to [email protected] or contact Vodacom Customer Care (vodacom.co.za); and

D - PRIVACY POLICY

  1. POPI COMPLIANCY
    • JOBJACK undertakes to comply with the provisions, duties, and obligations as set out in POPI and applicable code/s of conduct and regulations published pursuant thereto and in respect of the lawful processing, retention and/or destruction of Personal Information.
    • Without derogating from the generality of the aforegoing, JOBJACK undertakes to take the necessary security measures and precautions in protecting any User’s Personal Information and maintaining and safeguarding the integrity and confidentiality of said Personal Information as prescribed in POPI and/or any applicable law/s.
  2. GENERAL PRIVACY POLICY
    • JOBJACK respects your privacy and will take all reasonable measures to protect it, as more fully set out below.
    • Should you decide to register on the Website, JOBJACK may require you to provide it with, and you expressly agree and consent that JOBJACK may collect and store, Personal Information which includes but is not limited to -
      • your full names and surname;
      • your identity number;
      • your email address;
      • a password; and,
      • your payment and/or banking details.
    • You may choose to provide additional personal information to us, in which event you agree to provide accurate and current information, and not to impersonate or misrepresent any person or entity or falsely state or otherwise misrepresent your affiliation with anyone or anything.
    • Subject to clause 26.9 below, we will not, without your express consent:
      • use your Personal Information for any purpose other than:
        • in relation to the posting of or application for a Job;
        • to contact you regarding current or new Jobs or any other services offered by JOBJACK (unless you have opted out, objected to and/or withdrawn consent in respect of receiving marketing material from JOBJACK);
        • to inform you of new features, special offers, and promotions offered by JOBJACK (unless you have opted out, objected to and/or withdrawn consent in respect of receiving marketing material from JOBJACK);
        • to improve your experience on the Website by, inter alia, monitoring statistical non-personal browsing habits; and
        • improving our product offering by using your information for internal research purposes; or
      • disclose your Personal Information to any third party other than to JOBJACK’s employees and/or third-party service providers who assist us to interact with you via the Website, email or any other method for the booking of Jobs, and thus need to know your Personal Information in order to assist it to communicate with you properly and efficiently.
    • JOBJACK shall not process the Personal Information of any and all persons under the age of 18 (eighteen), without the necessary and legally prescribed consent;
    • It is specifically recorded that you expressly consent to JOBJACK providing and/or disclosing the necessary information to a relevant Gig Provider as provided on the Website and/or your Profile and in terms of these Terms and Conditions. Such information includes, but is not limited to, your full name and surname, contact details, and e-mail address.
    • It is further specifically recorded that any Gig Provider receiving such necessary information shall solely utilize, peruse and/or consider such information for the purposes of electing, selecting or appointing a Gigger for a Job only, and shall not utilize, use and/or disclose such personal information contrary to the provisions of POPI and these Terms and Conditions. JOBJACK reserves the right to institute legal proceedings against any Gig Provider who fails and/or refuses and/or neglects to comply with this clause 26.
    • Any review you write about the Website, a Gigger or a Gig Provider on the Website can, at JOBJACK’s discretion, be displayed to the public.
    • JOBJACK is entitled to use or disclose your Personal Information if such use or disclosure is required in order to comply with any applicable law, an order of court or legal process served on it, or to protect and defend its rights or property.
    • JOBJACK will ensure that all of its employees, third party service providers, divisions and partners (including its employees and third-party service providers) having access to your Personal Information are bound by appropriate and legally binding confidentiality and non-use obligations (save as permitted herein) in relation to your Personal Information and will deal with your Personal Information in accordance with the requirements as set out in the POPI.
    • JOBJACK will -
      • treat your Personal Information as strictly confidential;
      • take appropriate technical and organisational measures to ensure that your Personal Information is kept secure and is protected against unauthorised or unlawful processing, accidental loss, destruction or damage, alteration, disclosure or access;
      • provide you with access to your Personal Information to view and/or update personal details;
      • promptly notify you if it becomes aware of any unauthorised use, disclosure or processing of your Personal Information;
      • provide you with reasonable evidence of its compliance with its obligations under this policy on reasonable notice and request;
      • upon your request, promptly return or destroy any and all of your Personal Information in its possession or control; and
      • not retain your Personal Information longer than the period for which it was originally required, unless it is required by law to do so, or you consent to it retaining such information for a longer period.
    • JOBJACK and Vodacom undertake not to sell or make your Personal Information available to any third party other than as provided for in POPI and in this Privacy Policy unless JOBJACK is compelled to do so by law or any court order. In particular, in the event of a fraudulent payment, JOBJACK and Vodacom reserve the right to disclose relevant Personal Information for criminal investigation purposes or in line with any other legal obligation for disclosure of the Personal Information which may be required of it.
    • Whilst JOBJACK will do all things reasonably necessary to protect your right to privacy, it cannot guarantee or accept any liability whatsoever for unauthorised or unlawful disclosures of your Personal Information, whilst in its possession, made by third parties who are not subject to its control, unless such disclosure is as a result of JOBJACK’s gross negligence.
    • IF YOU DISCLOSE YOUR PERSONAL INFORMATION TO A THIRD PARTY, SUCH AS AN ENTITY WHICH OPERATES A WEBSITE LINKED TO THIS WEBSITE OR ANYONE OTHER THAN JOBJACK, JOBJACK WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE, HOWSOEVER ARISING, SUFFERED BY YOU AS A RESULT OF THE DISCLOSURE OF SUCH INFORMATION TO THE THIRD PARTY. THIS IS BECAUSE JOBJACK DOES NOT REGULATE OR CONTROL HOW THAT THIRD PARTY USES YOUR PERSONAL INFORMATION.
    • JOBJACK is entitled to disclose Personal Information to its subsidiaries and/or affiliates and those providers approached by JOBJACK to process data on behalf of JOBJACK. JOBJACK can also be merged with or purchased by another entity. In such a case, JOBJACK is entitled to share some or all of your Personal Information with such entity (which may not use this information in any other way than for the purposes set out in JOBJACK’s Privacy Policy). JOBJACK will not be liable for any loss or damage of any kind arising from the unintended use of any information provided to such an entity.
    • By using this Website and communicating electronically with JOBJACK, you consent to JOBJACK sharing and processing your Personal Information in the manner as set out in this clause 26.
  3. TRACKING
    • The Website makes use of “cookies” to automatically collect information and data through the standard operation of the Internet servers. “Cookies” are small text files a website can use (and which JOBJACK may use) to recognise repeat users, facilitate the user’s ongoing access to and use of a website and allow a website to track usage behaviour and compile aggregate data that will allow the website operator to improve the functionality of the Website and its content.
    • The type of information collected by cookies is not used to personally identify you.
    • If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allow you to deny or accept the cookie feature. Please note that cookies may be necessary to provide you with certain features available on the Website, and thus if you disable the cookies on your browser you may not be able to use those features, and your access to the Website will, therefore, be limited. If you do accept a “cookie”, you thereby consent to JOBJACK’s use of any Personal Information collected by it using that cookie subject to the provisions of this Privacy Policy.
    • JOBJACK retains the right to
      • monitor and analyse your actions on the Website by making use of third-party tools, which includes but is not limited to Google Analytics and Google AdWords. Any such use of third-party tools is made with the trust that your Personal Information will be properly protected; and,
      • collect your IP information. When you use the Website, JOBJACK collects your IP address. This address identified your internet service provider but does not identify you as an individual. JOBJACK can also collect your domain name address, the type of website software you use and the type of operating system you use. This information is used to improve user experience and for general statistical purposes. JOBJACK owns and reserves all rights to non-personal statistical information which is collected and compiled by JOBJACK.
  1. ELECTRONIC COMMUNICATIONS
    • When you register on the Website or send emails to JOBJACK, you consent to receive communications from JOBJACK electronically in accordance with our Privacy Policy as set out above.
    • Should you wish to stop receiving electronic communications from JOBJACK, you can unsubscribe by clicking on the unsubscribe link at the bottom of the e-mails or de-register from Vodacom NXT LVL. By clicking the JOBJACK link you will automatically be removed from JOBJACK’s e-mail communication databases.
  2. APPLICATION OF PRIVACY POLICY
    • This Privacy Policy is applicable to JOBJACK and as set out in these Terms and Conditions. It is further specifically recorded that this Privacy Policy shall be applicable to any service level agreement entered into between JOBJACK and any Gig Provider. The Website might contain links to third party websites which is not under the control of JOBJACK and which is not subject to this Privacy Policy. It is your responsibility to acquaint yourself with and verify the privacy policy of such websites and JOBJACK will not be liable for the breach of any such privacy policy by such websites whatsoever. JOBJACK is not responsible for the content of the privacy and security policies and measures of third party websites.
  3. ACCESS, ACCURACY AND AMENDMENT OF INFORMATION
    • JOBJACK will make all reasonable attempts to keep your Personal Information accurate. You will at all times have access to your Personal Information and will have the option to correct, complete or object to any information that is not accurate. Should any information be found to be incorrect or incomplete, JOBJACK will ensure that this information is corrected or completed as soon as possible,
    • Reasonable steps will be taken to confirm your identity before access is given to your Personal Information.
    • If you notify JOBJACK that you wish for your Personal Information to be deleted from JOBJACK’s records, JOBJACK will ensure (with notice to you) that it is done as soon as possible under the circumstances.

E - GENERAL TERMS AND CONDITIONS

  1. REGISTRATION AND USE OF THE WEBSITE
    • Only Registered Users may post or apply for Jobs on the Website.
    • In order to register users need to be Vodacom subscribers that are registered for Vodacom NXT LVL
    • You will need to use your unique username and password to access the Website in order to post or apply for Jobs.
    • You agree and warrant that your username and password shall:
      • be used for personal use only; and
      • not be disclosed by you to any third party.
    • For security purposes you agree to enter the correct username and password whenever attempting to post or apply for a Job, failing which you will be denied access.
    • You agree to notify JOBJACK immediately upon becoming aware of or reasonably suspecting any unauthorised access to or use of your username and password and to take necessary steps to mitigate any resultant loss or harm.
    • By using the Website, you warrant that you are 18 (eighteen) years of age or older.
    • You agree that you will not in any way use any device, software or other instruments to interfere or attempt to interfere with the proper working of the Website. In addition, you agree that you will not in any way use any robot, spider, other automatic device, or manual process to monitor, copy, distribute or modify the Website or the information contained herein, without the prior written consent from an authorised representative of JOBJACK (such consent is deemed given for standard search engine technology employed by Internet search websites to direct Internet users to this Website).
  2. USERNAME AND PASSWORD
    • You hereby undertake to safely store all passwords required for access to, or use of, this Website and/or Your Profile.
    • You will be legally bound to any actions on the Website made under Your Profile, irrespective of whether this was made by you.
    • You hereby indemnify JOBJACK of any damage, loss or liability of whatsoever nature caused by the unauthorised access to this Website and/or Your Profile.
  3. CORRECTNESS OF INFORMATION
    • Any User hereby undertakes to ensure that all information provided to JOBJACK is correct and updated throughout.
    • JOBJACK will not be liable for any damage, loss or liability of whatsoever nature caused by any misrepresentation made by any User in this regard.
    • Should any User fail to keep his/her information updated and correct throughout, JOBJACK reserves the right to suspend or remove the User’s Profile from the Website.
  4. EMPLOYMENT AND TAX
    • It is specifically recorded that JOBJACK is not an employment service and is not an employer in respect of any Job or towards any Gigger.
    • Giggers are in no way affiliated with JOBJACK and is not an employee, representative or agent of JOBJACK in any way.
    • JOBJACK shall in no manner or form be regarded as a temporary employment service.
    • JOBJACK will not be liable for any tax or deductions required to be made from payments made to Giggers (whether by JOBJACK or the Gig Provider) including, but not limited to, unemployment insurance, payroll or employer’s liability.
  5. USER UNDERTAKINGS
    • No User may contact or engage with another User directly in respect of a Job posted on the Website, other than through the Website or JOBJACK.
    • Failure to adhere to this provision may result in Your Profile being removed from the Website.
  6. INTELLECTUAL PROPERTY, OWNERSHIP AND COPYRIGHT
    • The Website Content is protected by law, including but not limited to copyright and trademark law. The Website Content is the property of JOBJACK, its advertisers and/or sponsors and/or is licensed to JOBJACK.
    • You will not acquire any right, title or interest in or to the Website or the Website Content by using or registering on the Website.
    • Where any of the Website Content has been licensed to JOBJACK or belongs to any third party, your rights of use will also be subject to any terms and conditions which that licensor or third party imposes from time to time and you agree to comply with such third-party terms and conditions.
    • This Website contains content which is owned by or licensed to JOBJACK. This content includes, but is not limited to, the design, layout, appearance, and graphics, and may be subject to copyright and/or other design or intellectual property rights. You and any User may not copy, duplicate or use such information unless agreed with JOBJACK and/or the right-holder or, in so far as such use happens when using the Website.
    • You may not in any way display, publish, copy, print, post or otherwise use any information and/or content from the Website and/or the information contained therein without the express prior written consent of an authorised representative of JOBJACK.
    • You and any User may not amend, copy, use, reverse engineer or disassemble the source code of the Website.
  7. REVIEWS
    • Gig Providers and Giggers may have the opportunity to leave a public review (“Review”) and submit a star rating (“Rating”) about the other, as provided for in clause 12. and 21. of these Terms and Conditions.
    • Ratings and/or Reviews reflect the opinions of individual Users and do not reflect the opinion of JOBJACK. Ratings and Reviews are not verified by JOBJACK for accuracy and may be incorrect or misleading.
    • Ratings and Reviews by Users must be accurate and may not contain any offensive or defamatory language.
    • You are prohibited from manipulating the Ratings and Reviews system in any manner, such as instructing or manipulating a User to write a positive Review about you.
    • Ratings and Reviews are part of a User’s public profile and may also be surfaced elsewhere on JOBJACK, together with other relevant information.
    • By submitting to contributing to a Review, you grant JOBJACK an unlimited, global, non-exclusive, irrevocable, perpetual, copyright-free, fully paid-up, right to use, make, reproduce, display, publish, upload, mail, to change and/or create derivative works therefrom, to transfer, distribute, to sell or offer for sale, sub-license and to authorise a third party to do the above.
    • You represent and warrant that you have sufficient rights in that content or information forming part of the Review to grant the above rights and licenses. In addition, you choose to waive any credentials to the content you submit.
    • In addition, by uploading, submitting or otherwise making available any content in a review on the Website, you grant JOBJACK the right to display your username and/or full name with any part of the review anywhere on the Website.
  8. USE OF HYPERLINKS
    • This Website may contain links (hyperlinks) or references to other websites (“Third-Party Websites”) which are outside of our control, including those of advertisers. These Terms and Conditions do not apply to those Third-Party Websites and JOBJACK is not responsible for the practices and/or privacy policies of those Third-Party Websites or the “cookies” that those sites may use.
    • Where we provide a link to a Third-Party Website, we do so with the understanding that such website contains or may contain information that is relevant to JOBJACK. By linking to Third Party Websites, we do not create or have an affiliation with or sponsor such websites. The inclusion of links of this nature does not indicate that JOBJACK has reviewed such website’s content, products or services. The inclusion of such links within our Website does not constitute any endorsement, guarantee, warranty, or recommendation of such Third-Party Website and does not imply that JOBJACK associates or supports the content, products or services on such website.
    • Notwithstanding the fact that the Website may refer to or provide links to Third Party Websites, your use of such Third-Party Websites is entirely at your own risk and you agree and confirm that JOBJACK shall not be held responsible or liable for any loss, expense, claim or damage, whether direct, indirect or consequential, arising from your use of such Third-Party Websites or your reliance on any information contained thereon.
    • No User of the Website may establish a hyperlink, frame, metatag or similar reference, whether electronically or otherwise (collectively “linking”) to the Website or any of the Website’s subsidiary pages, unless such User has obtained prior written consent from a duly authorized representative of JOBJACK, which consent may be withheld or provided on such terms and conditions that shall be in the sole and absolute discretion of JOBJACK.
    • The Website or any part thereof may not be framed, deep linked or mirrored without the prior obtained written consent of JOBJACK.
    • Any comments, reviews or message boards made by Users and reflected, contained or published on the Website do not necessarily represent the views of JOBJACK whatsoever and JOBJACK shall not be held liable for the contents thereof.
  9. AVAILABILITY, ACCESS AND TERMINATION
    • JOBJACK does not represent that his Website will be available at all times or at any specific time.
    • JOBJACK will use all reasonable endeavours to maintain the availability of the Website, except during scheduled maintenance periods. JOBJACK, however, reserves the right to remove this Website or any parts of this Website in whole or in part without notice.
    • JOBJACK may in its sole discretion terminate, suspend and modify the Website, with or without notice to you.
    • You agree that JOBJACK will not be liable to you in the event that it chooses to suspend, modify or terminate the Website
  10. NOTICES
    • JOBJACK hereby selects, 3 High Street, Rosenpark, Cape Town 7530 as its address for the service of all formal notices and legal processes in connection with these Terms and Conditions (“nominated address”). JOBJACK may change this address from time to time by updating these Terms and Conditions.
    • You hereby select the residential address, e-mail and/or cellphone number specified for Your Profile as the address at which to receive any formal notice or legal processes in connection with these Terms and Conditions (your “domicilium citandi et executandi”).
    • Notices must be sent either by hand or email and must be in English. All notices sent -
      • by hand will be deemed to have been received on the date of delivery;
      • by email will be deemed to have been received at 9h00 on the date following the date on which the e-mail has been sent, provided that no failure of delivery report was received by the sender following the sending of the e-mail
  1. CHANGES TO THESE TERMS AND CONDITIONS
    • JOBJACK may, in its sole discretion, change any of these Terms and Conditions at any time. It is the User’s responsibility to regularly check these Terms and Conditions and make sure that the User acquaints himself/herself and is satisfied with any and all changes thereto. Should any User not be satisfied, alternatively not agree to the Terms and Conditions, the User shall by his/her use either expressly or tacitly confirm and agree to the Terms and Conditions and to be bound thereby.
    • Any changes as provided for in 41.1. above will only apply to any User’s use of this Website after the change is displayed on the Website. If a User makes use of the Website after such amended Terms and Conditions have been displayed on the Website, you will be deemed to have accepted such changes.
    • The last update to these Terms and Conditions was made 23 September 2021.
  2. GOVERNING LAW AND JURISDICTION
    • These Terms and Conditions and/or any dispute arising from or in connection with these Terms and Conditions shall be governed and interpreted in accordance with the laws of the Republic of South Africa.
    • Any User’s continued use of the Website will constitute such User’s consent and submission to the jurisdiction of the South African courts regarding all proceedings, transactions, applications or the like instituted by either party against the other, arising from any of these Terms and Conditions.
    • Nothing in this clause 42 or the Terms and Conditions limit your right to approach any court, tribunal or forum of competent jurisdiction in terms of the CPA.
  3. LEGAL COSTS
    • JOBJACK will not be liable for any cost incurred by any User for professional advice regarding these Terms and Conditions.
    • Should JOBJACK instruct its attorneys to collect any overdue amounts, or to take any action against any User in the implementation, protection and/or enforcement of JOBJACK’s rights under these Terms and Conditions or otherwise, JOBJACK shall be entitled to the recovery of any and all legal or collection costs arising therefrom, on the scale as attorney and own client, including the costs of counsel (if applicable).
  4. JOBJACK INFORMATION
    For the purposes of the Electronic Communications and Transactions Act, Nr. 25 of 2002, JOBJACK’s information is as follows, which should be read in conjunction with its service descriptions and other terms and conditions contained on the Website:
    • Full name: JOBJACK (Pty) Ltd, a private company registered in South Africa with registration number 2017/378425/07
    • Main business: Online platform
    • Physical address for receipt of legal service (also postal and street address): 3 High Street, Rosenpark, Cape Town 7530
    • Office bearers: Heine Philip Bellingan and Christiaan Theron van den Berg
    • Phone number: 081 539 4436
    • Official email address: [email protected]
  5. GENERAL
    • JOBJACK reserves the right to investigate complaints or reported violations of these Terms and Conditions and to take any action it deems appropriate, including but not limited to cancelling Your Profile, reporting any suspected unlawful activity to law enforcement officials, regulators, or other third parties and disclosing any information necessary or appropriate to such persons or entities relating to Your Profile, email addresses, usage history, posted materials, IP addresses and traffic information, as allowed under our Privacy Policy and/or any applicable law or court order.
    • Any electronic signature lawfully recognized in terms of the provisions of the Electronic Communications and Transactions Act, 25 of 2002, shall be recognized, sufficient and accepted as a “signature” for the purposes of this agreement.
    • You may not cede, assign or otherwise transfer your rights and obligations in terms of these Terms and Conditions to any third party.
    • Any failure on the part of you or JOBJACK to enforce any right in terms hereof shall not constitute a waiver, nor a novation of that right.
    • If any term or condition contained herein is declared invalid, the remaining terms and conditions will remain in full force and effect.
    • No variation, addition, deletion, or agreed cancellation of the Terms and Conditions will be of any force or effect unless it is reduced to writing and accepted by or on behalf of the parties hereto.
    • No indulgence, extension of time, relaxation or latitude which any party (the “grantor”) may show grant or allow to the other (the “grantee”) shall constitute a waiver by the grantor of any of the grantor’s rights and the grantor shall not thereby be prejudiced or stopped from exercising any of its rights against the grantee which may have arisen in the past or which might arise in the future.
    • These Terms and Conditions contain the whole agreement between you and/or any User of the Website and JOBJACK and no other warranty or undertaking is valid unless contained in this document between the parties.
    • If any provision or part of a provision in these terms is held to be invalid, void, or unenforceable, such provision (or the part of it that is making it invalid, void or unenforceable) will be struck, severed from and not affect the validity of and enforceability of the remaining provisions, which shall remain in full force and effect unless found otherwise by a competent court order.
Page Title
NXT LVL Get A Gig
Keywords
NXT LVL Get A Gig
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/nxt-lvl-get-a-gig

Prepaid LTE Campaign Terms and Conditions

CBU

Vodacom Delivery bike Prepaid LTE Campaign

Terms and Conditions:

Vodacom (Pty) Ltd (“Vodacom”) is running a Prepaid LTE Campaign in collaboration with the Participating Vodacom Stores in which qualifying registered stand the chance to get one (1) of four hundred (400) free prepaid LTE sim card that is pre-loaded with 4GB of data valued at R49 (“the Free Prepaid LTE Sim Card(s)”).

All participants during the term of the Competition agree to be bound by the following Terms and Conditions:

  1. Duration
    • The campaign will commence on 7 July until all four hundred (400) Free Prepaid LTE Sim Cards have been given away .
    • The duration of the campaign may be extended or curtailed at the discretion of Vodacom.
  1. Sim card allocation
  • There are a total of four hundred (400) Free Prepaid LTE Sim Cards, each valued at R49 (forty-nine rand), that have been allocated to 8 (eight) Vodacom stores for this campaign. The total value of the Free Prepaid LTE Sim Cards amount to R29600 (twenty nine thousand six hundred).
  1. Eligibility
  • The campaign is only open to natural persons over the age of 18, who are registered .
  • Employees, directors and agents of Vodacom and all participating stores, their immediate families, life partners, business partners and associates and any person directly involved with the sponsoring, devising, production, management or marketing of this Competition are not eligible to redeem or receive a free prepaid LTE sim card.
  • Participants must reside in South Africa and be in possession of a valid South African identity document or permanent residence permit or temporary residence permit valid for a period exceeding 3 (three) months for the Republic of South Africa and valid at the End Date.
  • Only registered who go to the following Vodacom stores are eligible to receive the free prepaid LTE Sim card:
    • Vodacom Shop - Pickbell
    • Vodacom 4UCavendish
    • Vodacom Shop - TableBay
    • Vodacom Shop - Canal Walk
    • Vodacom Shop - Tygervalley
    • Vodacom Shop - Somerset
    • Vodacom Shop - Cape Gate
    • Vodacom Shop – Kenilworth

(“the Participating Vodacom Stores”.)

  1. Process to redeem sim card

In order to redeem one (1) of the four hundred (400) Free Prepaid LTE Sim Cards, the bike delivery driver needs to adhere to all the following qualifying requirements:

  • The delivery bike driver must go to a Participating Vodacom Store during the campaign period and while stock lasts;
  • The delivery bike driver must present proof of identification at a Participating Vodacom Shop; and
  • The delivery bike driver must provide proof of being a registered delivery bike driver.
  1. Additional Requirements
    • Participants are only eligible to receive one (1) Free Prepaid LTE Sim Card after meeting the above qualifying criteria.
    • Participant to adhere to all of the above qualifying requirements in order to qualify for one (1) of the four hundred (400) Free Prepaid LTE Sim Cards.
    • Vodacom shall not be liable for any costs incurred by the winners for participating in this campaign. 
  1. Personal information
    • User data collected will not be used for any other purpose than for execution of the campaign.
    • Vodacom respects the right to privacy and takes the protection of personal information seriously. Vodacom will only use personal information for the purposes of the campaign as stated in these Terms and Conditions and in accordance with Vodacom’s Privacy Policy available on, http://www.vodacom.co.za/vodacom/terms/privacy-policy
  1. General
    • Nothing in these Terms and Conditions is intended to, or must be understood to, unlawfully restrict, limit or avoid any rights or obligations, as the case may be, created for either the participant or the promoter in terms of the Consumer Protection Act, 68 of 2008 ("CPA").
    • In the event of a dispute in regard to any aspect of the Terms and Conditions, Vodacom’s decision will be final and binding and no correspondence will be entered into.
    • Vodacom may refuse to award a prize if entry procedures or these Terms and Conditions have not been adhered to or if it detects any irregularities or fraudulent practices. Vodacom is entitled in its entire discretion to reject any participant for any reason and will not be obliged to notify participants that they are rejected. 
    • Vodacom and/or any other person or party associated with the Competition, their associated companies, agents, contractors and sponsors and any of its personnel involved in the Competition, shall not be liable whatsoever for any loss or damage incurred or suffered (including but not limited to direct or indirect or consequential loss), death or personal injury suffered or sustained arising from either participation in the Competition or from claiming the prize.
    • Vodacom is not liable for any technical failures affecting participation and / or prize redemption process of the Competition. In addition, neither Vodacom nor its agents shall be responsible for any loss or misdirected entries, including entries that were not received due to any failure of hardware, software, or other computer or technical systems affecting participating in and/or the prize redemption process of the Competition.
    • Vodacom, its directors, employees, agents and distributors, are not responsible for any misrepresentation (whether written or verbal) in respect of any prize nor in respect of any warranties, guarantees or undertakings given by any person other than Vodacom itself.
    • If Vodacom is required by law to alter or cancel any aspect of the Competition or to terminate it as a result of changes in legislation, or for any reason whatsoever, it will have the right to terminate the Competition being offered, with immediate effect and without notice. In such event all entrants hereby waive any rights which they may have against Vodacom and its associated companies, agents, contractors and/or sponsors.
    • All information relating to the Competition which is published on any marketing material will form part of these Terms and Conditions. In the event of any conflict between such marketing material and these Terms and Conditions, these Terms and Conditions shall prevail.
    • The Competition is also subject to, and must be read in conjunction with, Vodacom’s existing terms and conditions applicable to its website and mobile site respectively: https://www.vodacom.co.za/vodacom/terms/website-terms-and-conditions
Page Description
The campaign will commence on 7 July until all four hundred (400) Free Prepaid LTE Sim Cards have been given away
Page Title
Prepaid LTE Campaign
Keywords
Prepaid LTE Campaign
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/competition/prepaid-lte-campaign

Combo Deals Terms And Conditions

CBU

Combo Deals Terms And Conditions

  1. Important Notices 

    This Agreement contains the terms and conditions on which Vodacom (Pty) Ltd provides telecommunication services and Apparatus to you our customer. 

    1. This Agreement contains terms and conditions which appear in a similar text style to this clause in order to draw your attention to such clauses because they

      1. may limit the risk or liability of the Vodacom Group or a third party; and/or

      2. may create risk or liability for you; and/or 

      3. may compel you to indemnify the Vodacom Group or a third party; and/or

      4. serves as an acknowledgement, by you, of a fact.

    2. This Agreement replaces all prior terms and conditions previously agreed between you and Vodacom that relate to the same subject matter as this Agreement.

    3. Offers are valid while stocks last. Vodacom reserves to alter or withdraw the deals advertised without notice. Handset options are dependent on the deals selected. For more details ask in store or visit www.vodacom.co.za. E & OE (Errors & Omissions excluded). All prices shown include VAT. 

  2. Definitions 

    1. In this Agreement certain words and phrases appearing in Title Case are given particular meanings. These words and phrases and the meanings they are intended to have are recorded below-

      1. "Activation Date" shall mean the date of the activation of the SIM card on the Network;

      2. "Agreement" shall mean these terms and conditions together with all schedules, and documents attached to these terms and conditions, as well as all amendments that may be made to these terms and conditions from time to time in terms of clause 22 below;

      3.  "Apparatus" means any mobile, transportable or portable cellular mobile terminal, handset, laptop, computer, modem or other apparatus which is approved by the Regulatory Authority and which is capable of connection by radio interface to the Network;

      4. "Call Charge" shall mean the amount of money charged to you for a specified amount of call time or use of Vodacom's data services (such as internet browsing or content downloads), as the case may be, as set out in the Tariff from time to time;

      5. "Cellphone Number" shall mean the number allocated to you for the purposes of making use of the Services, also known as the Mobile Station Integrated Services Digital Network Number;

      6. "Customer" or "you" shall mean the natural person entering into this Agreement with Vodacom;

      7. "Financial Services"- shall mean long and short term insurance services and/or products provided by Vodacom Life Assurance Company (RF) Limited and Vodacom Insurance Company (RF) Limited, which are wholly owned subsidiaries of Vodacom(Pty) Ltd and such services and products are governed by the Insurance Terms and Conditions contained in this document.

      8.  "Initial Period" shall mean a period of 24 (twenty four) months or such longer period as expressly agreed to by you;

      9. "Network" shall mean the public mobile telecommunications system operated and made available by Vodacom (Pty) LTD or any other member of the Vodacom Group;

      10. "Prepaid Account" shall mean an account held within the Vodacom Group on your behalf which, when credited with a pre-determined value of airtime purchased by you, enables you to use the Services until such airtime is depleted;

      11. "Regulatory Authority" shall mean the Independent Communication Authority of South Africa (ICASA) or any similar authority that is established in the future to perform or take over the functions of ICASA;

      12. "Renewal Period" means a period of 24 (twenty four) months or such longer period as expressly agreed to by you, which period shall commence on or after the expiry of the Initial Period; "the services" shall mean:

        1. The cellular telecommunications service provided by means of the Network as well as such other additional related services or equipment;

        2. Value Added Services and/or Financial Services (provided by Vodacom's Insurance Companies).

      13. "SIM card" shall mean the Subscriber Identity Module Card allocated to you to enable you to gain access to the Network by using the SIM card in the Apparatus;

      14.  "Subscription Fee" shall mean the monthly fee payable by you in respect of access to the Network by means of the Cellphone Number, as recorded in the customer credit application form;

      15. "Tariff" shall mean the tariff of charges and fees (monetary amounts) payable by you to Vodacom in respect of the Services, as published by the Vodacom Group from time to time and as set out in the customer credit application form;

      16. "Top Up Price Plans" shall mean all and any packages offered by Vodacom at any time that has or have a top-up component; 

      17. "Upgrade" shall mean the transaction, which will take place during, on or after the expiry of the Initial Period, in terms of which Vodacom may supply you with a new Apparatus for which partial or complete payment may be required and the simultaneous renewal of this Agreement by you for the Renewal Period;

      18. "Vodacom Group" shall mean any of the Vodacom group of companies including Vodacom, any subsidiaries of Vodacom, any holding company of Vodacom and/or any subsidiaries of such holding company;

      19. "Vodacom" shall mean Vodacom (Pty) LTD with whom you have entered into this Agreement for the provision of the Services;

    2. When considering this Agreement, please note that -

      1.  words indicating any one gender shall include the others and the singular shall include the plural;

      2. "days" shall mean calendar days unless qualified by the word "business", in which instance a "business day" shall mean any day other than a Saturday, Sunday or public holiday as gazetted by the government of the Republic of South Africa from time to time; and

      3. unless specifically otherwise provided, any number of days prescribed shall be determined by excluding the first and including the last day or, where the last day falls on a day that is not a business day, the next succeeding business day.

      4. The use of the expression "but not limited to" by Vodacom indicates that the prescribed list is not a closed one and that there may be other matters not listed to which the clause applies.

      5.  "General Service Calls", charged at the General Service Call Rate, are provided by Vodacom in order to provide a better electronic communications service to Vodacom customers and includes, for example directory inquiries, recharge services, balance inquiries such as Vodacom Talk Time Usage information 126, self-help services as well as some Customer Care and help lines such as Stolen Phone Reporting line 0820124. The nature and purpose of the content of these services is to assist the customer in the use of Vodacom's mobile network and/or services. Other services included in this category include calls to Telkom's 08XX services, Universal International Freephone Number 09800 as well as calls to certain public service numbers, such as 10111 the South African Flying Squad, 1020 SA Government Directory Enquiries, Vodacom's International SOS service 147, Emergency services 082 911 etc. General Service calls are included in the selected incorporated bundled minutes/seconds except calls to 110 - Directory Enquiries.

      6. "Value-Added Services", charged at the VAS Call Rate, are provided by Vodacom and/or Value Added Service Providers in order to make available to Vodacom customers a selection of value added services provided by means of the Vodacom Network. Value-Added Services are defined as non-core services, or in short, all services beyond standard voice calls, the content of which may not have anything to do with Vodacom’s mobile network and/or services. Examples of Value Added Services are calls and connections to the following services: *120# services, 082125 Vodacom shop location based service, 082152 Newsbreak and 082162 Cointel Weather service. These are services provided by the mobile operator or VAS provider and calls or connections to these Value Added Services are not included in the bundled minutes/seconds 

  3. Provision of the Services 

    1. Subject to the terms and conditions set out in this Agreement, Vodacom shall activate the SIM card and maintain the availability of the Services to you throughout the duration of this Agreement.

    2. The service quality and coverage available to you shall be limited to that provided by the Network in accordance with the requirements of the Electronic Communications Act, 2005 (or as amended) and any Regulatory Authority requirements. The Services may, from time to time, be adversely affected by physical features such as buildings and underpass, as well as atmospheric conditions and other causes of interference. 

  4. Duration 

    1. This Agreement will start on the Activation Date and, subject to the terms and conditions of this Agreement shall continue for the Initial Period. After the Initial Period this Agreement will automatically continue on a month to month basis subject to any changes which we have notified you of unless you or Vodacom terminate it on at least 20 (twenty) business days written notice.

    2. Despite clause 4.1, you may terminate this Agreement during the Initial Period or a Renewal Period by giving Vodacom at least 20 (twenty) business day's notice in writing. If you do choose to terminate this Agreement during the Initial Period or a Renewal Period, you will be subject to payment of a reasonable premature cancellation charge, determined by Vodacom, and you will have to pay all outstanding amounts in respect of the Services and / or Apparatus related to the Services. 

  5. Charges payable by you and your payment obligations 

    1. The Subscription Fee shall be due and payable to Vodacom by you as indicated on the invoice received from Vodacom but, in any event, by no later than the last business day of each and every subsequent month until expiry of the Initial Period and/or Renewal Period, as the case may be. Despite the previous sentence of this clause 5.1, Vodacom shall have the right to request you to pay the first month's Subscription Fee in full on the Activation Date.

    2. In the case of a Price Plan other than a Top Up Price Plan - 

      1. you will pay to Vodacom all charges incurred in respect of the Cellphone Number(s) within 14 (fourteen) days of date of Vodacom's invoice;

      2. Vodacom may impose monetary limits on the maximum value of the total charges you may incur in relation to the Services provided by Vodacom during any one billing period. Should you exceed such maximum value then Vodacom may suspend the Services to you until the value of such maximum amount as well as any other charges that may be due, have been paid in full;

      3. Vodacom reserves the right to impose a monetary limit on the maximum value of Call Charges incurred by you during any one billing period in the amount set out in the application and/or order form to which these terms and conditions relate; and

      4. despite Vodacom being entitled to suspend the Services to you until the value of such maximum amount as well as any other charges that may be due, have been paid in full, it shall be under no obligation to do so, and, should the charges billed to your account nonetheless exceed the monetary limits imposed by Vodacom, you shall remain liable to pay Vodacom any and all charges incurred whether in excess of the said limits or not. You are encouraged to diligently monitor the depletion of any monetary limit set by contacting the Vodacom call centre.

    3. In the case of a Top Up Price Plan: 

      1. on the first day of each month for the duration of this Agreement, Vodacom shall -

        1. automatically recharge your Prepaid Account with airtime to the value of the Subscription Fee, provided that such airtime shall not be available for use by you if you are in arrears with the payment of your Subscription Fees; or 

        2. allocate to your account the minutes, data and/or sms quantities based on your Price Plan. 

      2. in addition to the airtime value allocated to your Prepaid Account pursuant to the provisions of clause 5.3.1 above, you shall also be entitled to recharge your Prepaid Account at any time by utilizing any of Vodacom's existing recharge mechanisms on such terms and conditions applicable to such recharges, provided that in the event that you are in arrears with the payment of your Subscription Fee(s), then despite having recharged your Prepaid Account, the airtime allocated to the Prepaid Account pursuant to such recharge shall - 

        1. not be available for use by you until you have paid all outstanding Subscription Fees; 

        2. not be credited to any outstanding Subscription Fees; 

      3. in the event that you pay Vodacom more than what is due in respect of the Subscription Fees, such additional amounts paid shall not be allocated to your Prepaid Account but shall - 

        1. be credited toward the following month's Subscription Fees; 

        2. and any further remaining amount shall be refunded, free of interest (provided that the overpayment is not due to any fault on the part of Vodacom) to you, if at the end of the term of this Agreement your Subscription Fees are fully paid up and all your obligations hereunder have been fully met.

        3. Each month for the duration of this Agreement you shall be entitled to carry over to the following month the unused portion of airtime value purchased through any additional recharges you may have performed. 

      4. Each month for the duration of this Agreement you shall be entitled to carry over to the following month any unused portion of the airtime value purchased by the payment of the Subscription Fee(s) in previous months, to a maximum of 5 (five) months, excluding the current month, or such other period as Vodacom may specify from time to time. In respect of the unused portion of the minute, data and/or sms allocation specified in 5.3.2 above, such allocation will expire after 1 (one) month on applicable Smart Plans or 60 (sixty) days in respect of unused data.

      5. In addition to the monthly Subscription Fee(s) and Call Charges levied by Vodacom, you will also pay to Vodacom all other charges relating to any other service, incurred in respect of the Services and/or any Apparatus or other equipment purchased by you from Vodacom within 14 (fourteen) days of date of Vodacom's invoice. Vodacom's invoice will itemize the amounts charged to you.

      6. Prior to the activation of your Cellphone Number or other services on the Network, Vodacom shall be entitled to require you to pay to it a deposit in an amount which Vodacom in its discretion deems fit. Such deposit shall be paid by you in cash and shall be retained by Vodacom as security for any other charge that you may become liable to pay to Vodacom and may be appropriated either wholly or in part towards payment of any amount that may be due by you to Vodacom. The deposit or any balance thereof, as the case may be, shall be refunded to you after all your obligations hereunder have been fully discharged

      7. A computerised account or a certificate signed by a Credit Manager of Vodacom, (whose designation need not be proved), setting out the amount due by you to Vodacom shall be taken as proof in the absence of any evidence to the contrary of such amounts as well as the due date thereof and Vodacom shall not be required to provide further proof of the indebtedness unless you can show, on the face of it, that the amount set out in the computerized account or certificate is incorrect.

      8. The charges levied by Vodacom may vary from time to time and Vodacom shall provide you with at least 20 (twenty) business days notice of such variations before they take effect. You shall be bound to pay such varied charges with effect from the date of publication thereof by either Vodacom and/or Vodacom unless you exercise your right of termination as provided for in this Agreement.

      9. The charges levied by Vodacom in respect of any telecommunications services shall not exceed the Tariff published by the Vodacom Group from time to time. The charges levied by Vodacom in respect of any additional services or in respect of any Apparatus or other equipment purchased by you, that are not subject to Vodacom Group's tariff, shall be in accordance with Vodacom's standard charges as published and amended from time to time

      10. If so required by Vodacom in its sole discretion you must make payment of all amounts due to Vodacom by means of a direct debit order against your banking account. You shall not be entitled to withdraw or revoke the authority of Vodacom to draw against your banking account for the duration of this Agreement without the written consent of Vodacom.

      11. All fees, charges and prices set out in this Agreement and/or any price list from time to time are exclusive of Value Added Tax which shall additionally be borne and paid for by you at the prevailing rate from time to time unless otherwise stated.

      12. Terms and conditions specific to your Price Plan may be published on our website on www.vodacom.co.za. 

  6. Migration and Conversion

    1. With the prior written permission of Vodacom which can be withheld at any time, for any reason, you may be entitled to convert to any other standard Tariff excluding any special discounted Tariffs, offered by Vodacom from time to time provided that - 

      1. any charge levied by Vodacom in respect thereof has been paid by you; and 

      2. all relevant documents required by Vodacom have been signed by you indicating acceptance of any terms and conditions applicable thereto. 

    2. In the event that you migrate from a Price Plan which includes free bundled minutes/seconds to a Price Plan which does not include free bundled minutes/seconds, all accumulated free minutes shall be automatically forfeited and you shall have no claim of whatsoever nature against Vodacom in respect thereof, it being your responsibility to ensure that any free bundled minutes/seconds are used up prior to migrating to another tariff should you wish to use such free services

    3. In the event that you migrate from a Price Plan which includes free or bundled minutes/seconds to any other Price Plan which includes free, bundled minutes/seconds, then you may forfeit all or a portion of the accumulated minutes/seconds.

    4. In the event that you migrate from a Price Plan which includes free, discounted or bundled VAS services to any other Price Plan which does not include any free, discounted or bundled VAS services, then you may forfeit all or a portion of such VAS services or lose all such free or discounted VAS benefits and may be required to pay in full for such VAS service on the new price plan. 

  7. Bundled Usage 

    1. You acknowledge and agree that should the Price Plan selected incorporate any bundled minutes/seconds, then -

      1. all calls made after the bundled minutes/seconds have been used up will be charged at the then current out-of-bundle rate as set out in the Price Plan.

      2. if you migrate from such Price Plan to any other Price Plan incorporating bundled minutes/seconds, then Vodacom will determine the number of bundled minutes/seconds which will be carried over to the new Price Plan and you may forfeit all or a portion of the accumulated minutes/seconds; and

      3. upon termination of this Agreement for any reason whatsoever, any accumulated airtime or unused bundled minutes/seconds existing at the termination of this Agreement shall be forfeited and you shall have no claim of whatsoever nature against Vodacom in respect thereof, it being your responsibility to ensure that any accumulated airtime or unused bundled minutes/seconds are used up prior to termination should the customer wish to use such accumulated airtime or unused bundled minutes/seconds ; and

      4. all airtime used by you will be applied first against your most recent allocation of bundled minutes/seconds; and thereafter against your oldest active carried over unused bundled minutes/seconds.

      5. any accumulated and unused bundled minutes/seconds may expire after 5 (five) months or after 1 (one) month on applicable Smart Plans.

      6. General Service calls or connections are included in the bundled minutes/seconds, except calls to 110 - Directory Enquiries. Calls to Directory Enquiries will be charged separately at the current rate as set out in the Price Plan. 

      7. calls or connections to Value Added Services are excluded from the bundled minutes/seconds and will be charged for separately at the current rate as set out in the Price Plan. 

    2. you acknowledge and agree that should the Price Plan selected include any bundled data, then - 

      1. all data used after depletion of the bundled data will be charged at the current out-of-bundle rate as set out in the Tariff;

      2. accumulated and unused data may be carried over for a period of up to 60 (sixty) days where after it shall be forfeited.

      3. if you migrate to any other Price Plan , migration rules will apply and you may forfeit all or a portion of the accumulated data bundle.

      4. upon termination of this Agreement for any reason whatsoever, any accumulated Data or unused bundled Data shall be forfeited and you shall have no claim of any nature against Vodacom in respect thereof. 

    3. You acknowledge and agree that should the Price Plan selected incorporate any bundled SMS, then 

      1. all SMSs sent after depletion of the SMS bundle will be charged at the current out-of-bundle rate as set out in the Price Plan; 

      2. if you migrate to any other Price Plan, regardless of whether the new Price Plan selected incorporates any bundled SMS's, Vodacom will determine the number of bundled SMS's which will be carried over to the new Price Plan and you may forfeit all or a portion of the accumulated SMS; and 

      3. upon termination of this Agreement for any reason whatsoever, any accumulated SMS's or unused bundled SMS shall be forfeited and you shall have no claim of any nature against Vodacom in respect thereof.

      4. accumulated and unused SMS may be carried over for a period of up to one month where after they will be forfeited

      5. The following SMS categories shall be excluded from all SMS bundles and/or the unlimited SMS bundle benefit included on selected Smart plans:

        • International

        • Premium rated

        • Content services

        • VAS services

      6. These categories of SMS are subject to different tariffs as well as terms and conditions - please refer to www.vodacom.co.za for more details. 

  8. Value-Added Services 

    1. You acknowledge and agree that - should you subscribe to any additional service(s) provided by Vodacom ("value-added service(s)"), the provision of such value-added service(s) by Vodacom will be subject to Vodacom's standard terms and conditions applicable to those services from time to time with which you undertake to make yourself familiar with; and 

    2. if you subscribe to a Price Plan which includes a subscription to any value-added service(s), then such subscription to those value-added service(s) may only be terminated prior to the expiry of the Initial Period or the Renewal Period, as the case may be, by giving Vodacom at least 20 (twenty) business day's notice in writing. If you do choose to terminate those value added services during the Initial Period or a Renewal Period, you will be subject to payment of a reasonable premature cancellation charge, determined by Vodacom. 

  9. Risk and Ownership 

    1. In the event of Vodacom providing you with Apparatus, then - 

      1.  from the moment the Apparatus is delivered to you, you will be responsible for and liable for all risk in and to the Apparatus which will include but not be limited to loss, damage, accidental damage, liquid damage, theft unauthorised use of the Apparatus subject to any applicable warranty provided with such Apparatus or imposed by operation of law; and

      2. Vodacom will remain the owner of the Apparatus for the duration of the Initial Period.

    2. Ownership of the SIM card allocated to you shall, at all times, remain vested in Vodacom. All risk in and to the SIM card which will include but not be limited to the loss, damage, accidental damage, liquid damage, theft and unauthorised use etc of the SIM Card shall pass to you upon delivery of the SIM Card.

    3. The provisions of clause 9.1 shall also apply, with the necessary changes, to the Renewal Period where you have chosen an Upgrade. 

  10. Listing of Apparatus 

    1. Should you fail to meet any payment obligations during the Initial Period or the Renewal Period, as the case may be, then Vodacom shall be entitled to prevent the further use of your Apparatus and you indemnify Vodacom in respect of any claim whatsoever arising from Vodacom exercising its right in terms hereof.

    2. In the event of the theft or loss of Apparatus, you shall be obliged in terms of law to inform Vodacom of such theft or loss in order for Vodacom to list such Apparatus on the blacklists as determined by the prevailing policy of Vodacom from time to time. Vodacom shall effect such listing provided that all required information has been supplied by you.

    3. For the purposes of this clause 10, "blacklist" shall mean the disablement by electronic or other means, of an Apparatus, thereby preventing its |further use.

    4. In the event of the theft or loss of an Apparatus, the provisions of clause 17.2 below shall also apply, with the necessary changes.

    5. Vodacom shall be entitled to levy a reasonable charge for the listing referred to in clause 10.2 above and/or the removal of an Apparatus from the blacklist. 

  11. Disclosure of Information

    1. You consent that Vodacom may, to the extent permitted by law, receive or disclose your personal information, documents, detailed call records, credit profile information and/or any other credit information from or to - 

      1. any credit providers, credit bureau or credit reporting agencies;

      2. any law enforcement agencies that require the information for the prevention or investigation of criminal activities;

      3. any of Vodacom's shareholders, related entities, suppliers, agents, professional advisors or any company within the Vodacom Group for marketing purposes, subject to your right to restrict receipt of unwanted marketing material or other rights in terms of the Consumer Protection Act, 2008;

      4. any of Vodacom's shareholders, related entities, suppliers, agents or professional advisors for reporting, accounting, product supply and service and/or auditing purposes;

      5. any company within the Vodacom Group for any purpose connected with the Services or the Network or incentive scheme purposes. 

    2. Despite any part of this Agreement that may indicate otherwise, Vodacom shall be entitled to utilize your detailed call records for any lawful purpose including but not limited to tracing and/or collection purposes. 

  12. Your Acknowledgement

    You acknowledge and agree that - 

    1. The service quality and coverage available to you shall be limited to that provided by the Network in accordance with the requirements of the Electronic Communications Act, 2005 (or as amended) and the Regulatory Authority requirements. The Services may, from time to time, be adversely affected by physical features such as buildings and underpass, as well as atmospheric conditions and other causes of interference; and

    2. to the extent permitted by law, Vodacom shall not be liable for non-availability of the Services. 

  13. Liability 

    1. You indemnify and hold Vodacom and each company within the Vodacom Group harmless against any expense, loss, claim, harm or damage brought against, suffered or sustained by Vodacom or any company within the Vodacom Group, which arises directly or indirectly out of a breach of the terms of this Agreement by you or by your use of the Services and/or the Apparatus, other than in respect of losses caused by the gross negligence or intentional misconduct of Vodacom or any company within the Vodacom Group or any of their respective employees, directors or agents

    2. Without affecting the generality of 13.1 above, Vodacom shall not be liable to you for any breach of this Agreement or failure on Vodacom's part to perform any obligations as a result of technical problems relating to the Network, termination of any licence to operate or use the Network, act of God, government control, restrictions or prohibitions or other government act or omission, whether local or national, act of default of any supplier, agent or sub-contractor, industrial disputes or any other cause beyond the control of Vodacom. 

  14. Your Undertakings 

    You shall -

    1. comply with all instructions issued by Vodacom which concern your use of the services, the Apparatus or related matters; and

    2.  not be entitled to commercially exploit the services in any manner whatsoever without Vodacom's prior written consent, including without limitation, the provision of telephony services to third parties; and

    3. provide Vodacom with all such necessary information as Vodacom may, in its sole discretion, reasonably and lawfully require;

    4. only use a Apparatus which is approved for use in conjunction with the Network by Vodacom;

    5. engage with Vodacom, other members of the Vodacom Group and their respective staff and agents in a courteous, cordial and respectful manner at all times. 

  15. Suspension/Disconnection

    1. Vodacom may from time to time, by giving you advance notice where reasonably practicable and dependent on the circumstances, suspend the Services or disconnect your Cellphone Number from the Network for a period to be determined by Vodacom, in any one of the following circumstances - 

      1. during any technical failure, modification or maintenance of the Network; or

      2. if you fail to comply with any of the terms and conditions of this Agreement; or

      3. if so directed by the Regulatory Authority; or 

      4. in any other instance specifically provided for in this Agreement, and in such event, the provisions of clause 13 and where applicable, clause 16.6 below shall also apply, with the necessary changes. 

    2. Having regard to the circumstances at the time of suspension, disconnection or reconnection, as the case may be, Vodacom shall be entitled to levy a reasonable fee in respect of such suspension, disconnection and/or any reconnection.

    3. Where this Agreement is terminated at your instance in accordance with clause 4.1 or 4.2 above, as the case may be, Vodacom shall be entitled to disconnect your Cellphone Number at any time on the relevant date of termination and at which time the provisions of clause 16.6 shall apply, with the necessary changes, and you shall have no claim of whatsoever nature against Vodacom as a result of Vodacom exercising its right under this clause. 

  16. Termination 

    1. In the event that you do not comply with your obligations under this Agreement and you do not correct your failure to comply after receiving a notice from Vodacom requesting you to comply within 20 (twenty) business days, then Vodacom may immediately terminate this Agreement.

    2. If this Agreement is terminated by Vodacom for the reason that you have failed to remedy a material failure to comply with or a breach of the Agreement as contemplated in clause 16.1, you shall pay to Vodacom all outstanding charges for access to the Network and you will be subject to payment of a reasonable premature cancellation charge, determined by Vodacom.

    3. You shall repay to Vodacom on demand all costs which Vodacom incurs as a result of your failure to comply with the terms and conditions of this Agreement or any termination hereof, which may include - 

      1. costs in connection with tracing you and/or the Apparatus;

      2. all legal costs on the attorney client scale;

      3. collection commission that may legally be recovered from you by Vodacom's attorneys or collection agents on amounts collected;

      4. the costs incurred in obtaining possession of the Apparatus as well as the cost relating to the valuation, removal, transport, repair, maintenance and storage thereof; alternatively; and

      5. the replacement cost of the Apparatus. 

    4. To the extent that it is appropriate, the provisions of clause 16.3.2 above apply reciprocally to you, read with the necessary changes.

    5. It shall be in the sole discretion of Vodacom as to whether it elects to levy the replacement cost of the Cellular Phone(s) or the charges referred to in clause 16.3.4 above.

    6. Any accumulated airtime or unused bundled minutes/seconds existing at the termination of this Agreement shall be forfeited and you shall have no claim of whatsoever nature against Vodacom in respect thereof. 

  17. Loss or Theft of SIM Card 

    1. You shall notify Vodacom immediately when you become aware of the loss or theft of your SIM card, which notification may, at Vodacom's discretion, be required to be confirmed in writing. In addition, you undertake to comply in full with the requirements of the Regulation of Interception of Communications and Provision of Communication-Related Information Act No. 70 of 2002.

    2. Any loss, theft, damage or destruction of your SIM card or Apparatus shall not affect your liability to continue to pay the Subscription Fee to Vodacom for the duration of this Agreement. 

  18. Policies and Procedures of Vodacom 

    You agree to comply with and implement the policies and procedures of Vodacom from time to time in relation to the Services, your Cellphone Number, the SIM card, the Network and the use thereof.

  19. Complaint Resolution and Code of Practice 

    In the interest of providing customer service excellence, and the protection of consumer rights, Vodacom conducts its business in accordance with a Code of Practice which incorporates a procedure for customer complaint resolution. Details of such Code of Practice and procedure may be accessed by you on www.vodacom.co.za or obtained from Vodacom's customer care department. Nothing in this Agreement is intended to prevent you from exercising any rights you may have under the Consumer Protection Act, 2008. 

  20. Communication

    You hereby consent to the dispatch or transmission by Vodacom of all and any necessary communications in terms of the Electronic Communications and Transactions Act 25 of 2002 or subsequently enacted and relevant legislation. You are entitled to inform Vodacom if you do not wish to receive any communications for purposes of direct marketing and in this instance, Vodacom will desist from circulating any further such material to you.

  21. Assignment

    You shall not transfer (whether it be by cession, assignment, encumbering or delegating) any of your rights or obligations in terms of this Agreement to any third party without the prior written consent of Vodacom.

  22. Variation

    Save as otherwise expressly provided, no addition to, variation, consensual cancellation or novation (meaning the act of either replacing an obligation to perform with a new obligation, or replacing a party to an agreement with a new party) of this agreement and no waiver of any right arising from this agreement or its breach or termination shall be of any force or effect unless reduced to writing and signed by or on behalf of the duly authorised representatives of both parties.

  23. Whole Agreement

    This Agreement constitutes the whole agreement between the parties and no representations or warranties other than those set out herein shall be binding on the parties, save for any amendment effected in terms of clause 22 above.

  24. Address for Delivery of Notices 

    1. You choose as the address at which you wish to receive any correspondence or notices of a legal nature relating to this Agreement and the rendering of the Services the address set out in the application or order form to which these terms and conditions relate or such other address of which you may notify Vodacom in writing provided such address is not a post office box or other postal address.

    2. All notices given in terms of this Agreement shall be in writing.

  25. Severability

    In the event of any one or more of these terms and conditions being unenforceable, such terms and conditions will be deemed to be removed from the remainder of this Agreement and the Agreement will remain binding and enforceable

  26. Apparatus Warranty and Guarantee

    You hereby acknowledge that in the event that you are supplied with Apparatus: 

    1. and such Apparatus is a computer then it is supplied "with a Windows Operating System" but without benefit of any additional software and all applicable warranties shall be honoured by the manufacturer of the computer; and

    2. the Apparatus is supplied with a 6 (six) month warranty of quality against defects, within the meaning of the Consumer Protection Act, 68 of 2008.

    3. you shall not be entitled to withhold payment of any monies due under this Agreement for any reason whatsoever, including but not limited to, any dissatisfaction with the Apparatus, its operation or otherwise or any failure of the manufacture to honour any second warranty offered or any other reason whatsoever.

    4. all user support offered in relation to a computer or laptop is provided by the manufacturer thereof and to the extent permitted by law Vodacom shall not be liable for any loss, cost, claim or damage of whatsoever nature suffered by you in relation thereto including without limitation, any failure of the manufacturer to provide same. 

  27. Mandatory Call Limit 

    1. In order to protect you from any surprises on your Vodacom bill, all Vodacom customers are subject to a monthly mandatory call limit for the first seven (7) months of your contract period.

    2. The removal of the call limit may be possible after seven (7) months depending on assessment of your overall credit profile. If your account is already seven months old and an additional line is added onto your account, the limit will remain in place for a minimum of four (4) months on the additional line.

    3. The call limit is prescribed by Vodacom and is set on the usage of your cellphone e.g. calls, data and SMS only.

    4. You will receive threshold SMS notifications once your usage has reached the 50%, 70% & 90% mark.

    5. Once your call limit has been reached, you will not be able to make calls, send Vodacom SMSs or use data until the start of the new month. You will however still be able to receive calls and SMSs during this time and make calls to the 112 Emergency Services and 082 135 Vodacom Customer Care line.

    6. If you are consistently exceeding your limit, you may want to consider migrating to a higher tariff. Note: you may only migrate your price plan after a period of seven (7) months.

    7. The call limit is not a guaranteed service and you will remain liable for all charges incurred, whether in excess of the limit set or not. 

  28. Mandatory Account Limit 

    1. All Vodacom customers are subject to a mandatory account limit.

    2. The account limit is prescribed by Vodacom and is set on the usage on your account (including the usage of all cellphone numbers linked to your account).

    3. An account limit will remain unchanged for a period of six (6) months where the limit will be adjusted on a monthly basis according to your overall credit record.

    4. You will receive threshold SMS notifications once your usage has reached the 50%, 70% & 90% mark.

    5. Once your account limit has been reached, you will not be able to make calls or send SMSs until the start of the new month or a payment is received. You will still be able to receive calls and SMSs during this time and make calls to the 112 Emergency Services and 082 135 Vodacom Customer Care line.

    6. The call limit is not a guaranteed service and you will remain liable for all charges incurred, whether in excess of the limit set or not. 

  29. Device Warranty

    1. The warranty from date of purchase lies with the relevant manufacturer for the duration of the implied warranty period between 12 and 24 months, depending on manufacturer and is subject to the manufacturer terms and conditions

    2. Kindly refer to you Manufacturer User Guide for additional information. It is advisable to keep this guide in a safe place.

    3. The Computer (Laptop or Desktop) is supplied with a pre-loaded Windows Operating System, but without any additional software. Please be advised that the computer is not pre-loaded with anti-virus software and that it is your responsibility to ensure your computer is protected at all times.

    4. The Computer (Laptop or Desktop) is not covered by the Vodacom Device Warranty Agreement. The warranty is provided by the manufacturer thereof. Kindly refer to Manufacturer Information Booklets that accompany the product.

    5. Please refer to the Consumer Information leaflet for additional device support information. 

  30. Terms and Conditions applicable to Smart and Red Price Plans 

    1. The following Terms and Conditions relate to the Vodacom Smart and Red Price Plans. These Terms and Conditions must be read in conjunction with the standard Terms and Conditions contained in the Vodacom Contract airtime agreement and Terms and Conditions Booklet and where any terms and conditions conflict with each other than these Smart and Red Price Plans terms and conditions will prevail. 

    2. These Terms and Conditions do not replace any other Terms and Conditions, agreements or contracts that exist between you and Vodacom.

    3. Your subscription to the Service constitutes your acceptance of these Terms and Conditions. Vodacom reserves the right to modify the Service(s) where reasonably required and may from time to time expand on these Terms and Conditions. You will be bound by all current Terms and Conditions, so please update yourself with them on a regular basis.

    4. The Voice bundle included on these Smart and Red Price Plans will be available for use for calls to any local network at any time of day. 

    5. General Service and VAS call rates will be the same as the lodged out of bundle call rate, per Smart and Red Price Plan.

    6. Voice minutes carried over on migration from another Vodacom bundled price plan will be subject to a one month carry over rule.

    7. Vodacom reserves the right to charge for VOIP events on selected price plans and at applicable lodged rates.

    8. More Weekend Minutes will be excluded from all new Smart and Red Price Plans.

    9. Customers on a Red Price Plan that includes a limitless Voice and SMS offer will not be allowed to purchase adhoc or recurring bundles.

    10. If you migrate to or from a Red Price Plan with a limitless voice option, there will be no carry-over of minutes to or from this Price Plan.

    11. Red Price Plans with a limitless voice allocation as part of the standard Price Plan will have the limitless benefit available for the duration of the contract or while on any of the qualifying price plans which offer the limitless voice minutes as part of the standard Price Plan.

    12. If you migrate from a Price Plan with bundles as part of the standard Price Plan to any other Price Plan, regardless of whether the new Price Plan selected incorporates any bundled offerings, migration rules will apply and you may forfeit all or a portion of the accumulated bundle.

    13. Migration from Red Price Plans with a limitless Voice and SMS offers will not carry over any benefits from the limitless Red Price Plan to the new Price Plan.

    14. Calls or connections to Value Added Services are excluded from the inclusive bundles and will be charged for separately at the current prevailing rate as set out in the Price Plan

    15. The limitless voice offer on Red Plans will include the following: 

      1. Vodacom to Cell C, MTN, Vodacom and Telkom Mobile (on- and off-net national calls)

      2. General Service and VAS Calls

      3. Vodacom to Telkom, Neotel and all VANs numbers (VANS 087 numbers, geographic and non-geographic numbers, Vodacom Business).

      4. Voicemail deposits 

    16. The following calls are included with the limitless voice offer, with the exception that if the dialled B party number is within the exclusion list below, it will be not form part of the limitless voice allocation: 

      1. Bridge Conference Calls.

      2. Directory Enquiries / Through Connect portion. 

    17. The following categories shall be excluded from all Smart and Red Voice bundles and/or the limitless Voice bundle benefit included on selected Smart Plans and shall be charged for at the current prevailing Price Plan rate: 

      1. International calls

      2. Premium rated calls

      3. Roaming services

      4. Premium rated IVR

      5. Premium rated Dicon

      6. Special Short Codes

      7. Video IVR

      8. International VAS and Premium services

      9. Travel Talk

      10. Conference Calls

      11. Call Sponsor (sponsored calls are charged at the sponsored party's prevailing price plan rate). 

    18. Red Plans with the limitless voice benefit will be subject to the following acceptable usage policy. 

      1. All voice usage is subject to a fair usage policy and any extreme usage which may have an impact on the operation of our network may be monitored. Vodacom reserves the right to apply and implement protection measures to safeguard customers' experience and the Vodacom network against abuse to ensure continuous service quality or sustainability of the service.

      2. Intelligent call routing devices and bulk calling applications are not permitted on these price plans. If the SIM card is used in a fixed location or other device to regularly make calls abusing the limitless Voice offer, the service will be suspended immediately.

      3. Vodacom reserves the right to suspend the service in the event of suspected abuse where non-compliant devices as specified by the regulating body ICASA are being used on the Vodacom network.

      4. The limitless voice offer on selected Red Price plan(s) may not be used for commercial purposes. Any use of this offer outside of what is considered reasonable for private, non-commercial use and in instances through mechanisms and means not intended for personal use or the anticipated purpose of the offer will be considered as abuse

      5. Limitless voice minutes may not be used as part of any bulk calling service for commercial or business purposes.

      6. Red Price Plans with a limitless voice minutes is not available to WASPs and/or content providers. 

    19. Customers on certain Red Plans (including new connections, upgrades and migrations) will qualify for 2 free Multi Data Simcards.

    20. The Multi Data SIM cards will be issued on request.

    21. No SIM connection fee or monthly service will apply to the first 2 Multi Data SIMs activated.

    22. Standard fees for a Multi Data SIM will be charged for 3rd and 4th SIMs requested and activated.

    23. Customers migrating to a Price plan that does not include the free Multi Data SIMs will be migrated as normal, but will be charged the standard monthly service fee per Multi Data SIM once migrated to a new Price Plan that does not include this benefit.

    24. he SMS carry over on Smart plans will be one month.

    25. The limitless SMS option available on selected Red Price Plans will include on net and off net national SMS.

    26. The following SMSs categories shall be excluded from the limitless SMS bundle benefit: 

      1. International 

      2. Premium rated 

      3. Content services 

      4. VAS services 

    27. The limitless SMS allocation will be available for the duration of the contract and/or while on any of the specific Red Price Plans which offer limitless SMS as part of the standard price plan 

    28. Red Price Plans with a limitless SMS allocation will be subject to the following acceptable usage policy: 

      1. All SMS usage is subject to a fair usage policy and any extreme usage which may have an impact on the operation of our network may be monitored. Vodacom reserves the right to apply and implement protection measures to safeguard customers' experience and the Vodacom network against abuse to ensure continuous service quality or sustainability of the service. 

      2. SMSs may not be used as part of any bulk SMS sending service for commercial or business purposes. 

      3. Red Price Plans and SMS bundles are not available to WASP and content providers and cannot be used for bulk message sending. 

      4. If the SIM card is used in a fixed geographic location to regularly send bulk SMSs to multiple numbers, the service will be suspended immediately. 

      5. Vodacom reserves the right to suspend the service in the event of suspected abuse where non-compliant devices as specified by the regulating body ICASA are being used on the Vodacom network. 

      6. The limitless SMS offer on selected Red Price Plan(s) may not be used for commercial purposes. Any use of this offer outside of what is considered reasonable for private, non-commercial use and in instances through mechanisms and means not intended for personal use or the anticipated purpose of the offer will be considered as abuse. 

  31. Terms and Conditions applicable to iPhone 

    Please ensure that you have read through and understood the Terms and Conditions pertaining to your iPhone contract.

    You will need: 

    • A PC / Laptop connected to the Internet

    • Your iPhone 3G

    • Your VODACOM SIM card

    • USB cable (included in packaging) 

    • STEP 1: Go to http://www.apple.com/itunes/download/ on your PC / Laptop Internet browser to download iTunes. 

    • STEP 2: Select "Download iTunes Free". NOTE: You will NOT pay for the iTunes software - but may incur normal data charges for the approximately 60Mb downloaded. 

    • STEP 3: When prompted to Run or Save the file, select Run and iTunes will be installed on your PC / Laptop. 

    • STEP 4: Ensure that your iPhone 3G has been charged (can be charged for approximately 15 minutes to complete the activation process). 

    • STEP 5: Insert your Vodacom SIM card into your iPhone 3G (refer to manual for instructions), switch the celphone on and enter the PIN. 

    • STEP 6: Connect your iPhone 3G with the USB cable, to your PC / Laptop. 

    • STEP 7: iTunes will detect the cellphone automatically and connect to the Apple database. You may be required to provide additional personal information to complete the activation process. 

    • STEP 8: iTunes will confirm if your specific iPhone3G has the latest software installed. If not, it will ask to download / install the latest software version. Depending on your internet access / speed, this process could take up to 2 hours. 

    • NOTE 1: The iPhone 3G cellphone activation or cellphone software upgrade process should NOT be interrupted! Disconnecting the USB cable during these processes may damage the iPhone 3G. 

    • NOTE 2: If the iPhone 3G ever becomes 'inactive' (i.e. does not display the 'icons' after switching it on), simply activate it again. 

    • NOTE 3: If you do not complete the activation process, your iPhone 3G will ONLY be able to make emergency calls.

  32. Servicing your iPhone

    Your iPhone 3G comes with a one year warranty. Please refer to the warranty information included in your iPhone 3G packaging for further details. All faults detected with your iPhone 3G must be referred to a Vodacare outlet. Dial 125VODACARE (12586322273) free from a Vodacom cellphone, to locate your nearest Vodacare outlet. 

    Vodacare provides a "one-stop" quality cellular repair facility to ensure that our valued Vodacom Customers are put back on the air as quickly as possible. Thus ensuring continued Customer loyalty through world class Customer Service at all times. 
    Our Vodacare Franchise offers both in and out of warranty repairs on all the major cellular brands that have been either supplied or distributed by Vodacom. The Vodacare technical staff have all been fully trained in accordance with the requirements laid down by the manufacturer, as well on the GSM technical and manufacturers testing equipment, and on the software upgrade systems. 

    In-warranty & Out-of-Box failures:

    The Vodacare agent must screen the iPhone 3G for possible physical or liquid damage. If no physical or liquid damage is detected and the warranty is confirmed, you will be provided with a Replacement iPhone 3G within 48 hours of your iPhone 3G being booked in at a Vodacare outlet. 

    Out-of-warranty failures:

    In the event that the 1-year warranty period has lapsed, or physical / liquid damage on the iPhone 3G is detected; you will be given the option to purchase a Replacement iPhone 3G from the Vodacare outlet. 

    Important Information 

    • Any unauthorised repair or physical / liquid damage to your iPhone 3G voids the warranty. 

    • The replacement iPhone 3G is not a new unit and does not include the accessories that were initially supplied with your iPhone 3G. 

    • Please ensure that the replacement unit has been activated before leaving the Vodacare outlet as your SIM card needs to be paired to the replacement unit before use. 

    • We strongly recommend that you insure your iPhone 3G against theft or damage by contacting your Service Provider. 

  33. Terms and Conditions applicable to Step Up 

    A new clause is hereby included underneath to read as follows: 

    1. In the case of a Step Up Price Plan : 

      1. The Customer's bank account will be debited between the 25th and the 28th of the month with the exception of February and the holiday months when the debit order will be deducted sooner. This will be communicated to the Customer via sms. 

      2. Upon successful debit order submission, monthly airtime will be allocated on confirmation of payment. This is done on the first day of each month for the duration of the Agreement. 

      3. Should the Customer's debit order be rejected due to insufficient funds, the Customer will be migrated to Prepaid. In addition to the airtime value allocated to the Customer pursuant to the provisions of clause 1.1.2 above; 

      4. The Customer shall also be entitled to recharge his prepaid account at any time by utilizing any of Vodacom's existing recharge mechanisms on such terms and conditions applicable to such recharges. 

    2. In the event that the customer pays Vodacom more than what is due in respect of the subscription fees, such additional amounts paid shall not be allocated to the customers prepaid account but shall either; 

      1. Be offset against the following months subscription fees; or 

      2. Be refunded, free of interest to the customer, if at the end of the term of this agreement his subscription fees are fully paid up and all his obligations hereunder have been fully discharged. 

    3. Each month for the duration of the agreement the customer shall be entitled to carry over to the following month the; 

      1. Unused portion of airtime value accrued pursuant to any additional recharges he may have performed; plus 

      2. Any unused portion of the airtime value accrued pursuant to the payment of the subscription fee(s), provided that any such airtime may not exceed the equivalent of 5 (five) times the subscription fees, excluding the current month, or such other period as Vodacom may specify from time to time in its sole discretion. 

  34. Number Portability 

    1. You accept and acknowledge the following:

      1. To collect any messages or any other information stored by the donor network which may be lost when the cellphone number is ported (only applicable to Network port requests); 

      2. That any credit and/or unused usage allowances will be lost when the cellphone number is ported (only applicable to Network port requests); 

      3. That you will not be able to port your cellphone number to a different network operator within 60 days from requested port date (only applicable to Network port requests); 

      4. That all products and/or services provided by the donor network/service provider may not be provided when the cellphone number is ported; 

      5. That you may still be liable in terms of any contract which you may have with the donor network and/or service provider. 

    2. Upgrade terms and conditions 

      Individual: 

      • Unless specified, all cellphones on the above quotations do not include accessories (e.g. Camera's, Walk & Talks, Car kits etc). 

      • Special offers including discounted subscription may be subject to Call Line Identification Presentation (CLIP) R9.50 per month for the duration of the discounted subscription period, subject to change from time to time. 

      • Should no stock be available, the discounted subscription will still apply until delivery of the handset has been made. 

  35. Additional information 

    • Please ensure that your cellphone is insured fr the full replacement value, if you are currently insured with our insurance partners Cellsure, please contact them on 011 844 2600 or 082 1952 (free from your Vodacom number) to verify that your current insurance band covers your newly upgraded handset. 

    • f you have signed up on a 24 month contract you will be eligible for upgrade on the 22nd month of the 24 month contract. 

    • If you have signed up on a 36 month contract you will be eligible for upgrade on the 34th month of the - Kindly keep a copy of this quotation and supporting documentation for future reference. 

    • Only one upgrade in a 24-month period is permitted. Any additional upgrades during that period will be charged at the full retail price. 

    • Should you be changing to another tariff package, kindly request migration information from the Call Centre on 082 135. 

  36. Upgrades Terms & Conditions 

    The acceptance of this authorises Vodacom (Pty) Ltd: 

    • The upgrade date is only effective upon receipt or delivery of the goods/equipment and the package migration is only effective on the first day of the next calendar month. 

    • Vodacom reserves the right to charge an administrative fee of R150 for all upgrades done online. The aforementioned administrative fee shall form part of the charges in your first invoice following the upgrade. 

    • To extend my contract for a further 24 months upon receipt or delivery of the goods/equipment (if deal selected is a 24 month contract) from the expiry date of my existing contract or today's date if my contract has already expired. 

    • To extend my contract for a further 36 months upon receipt or delivery of the goods/equipment (if deal selected is a 36 month contract) from the expiry date of my existing contract or today's date if my contract has already expired.

    • Bundle package migrations only take effect on the last calendar day of the month upon receipt or delivery of goods/equipment.

    • Debit my bank account with the above amount/s. (only if the cellphone was supplied by Vodacom (Pty) Ltd).

    • The Customer hereby consents to the dispatch or transmission by Vodacom (Pty) Ltd of all and any necessary communications (excluding communications for the purposes of direct marketing as defined in the Consumer Protection Act) in terms of the Electronic Communications and Transactions Act 25 of 2002 or subsequently enacted and relevant legislation. The Customer is entitled to inform Vodacom (Pty) Ltd if he/she does not wish to receive any communications for purposes of direct marketing and in this instance, Vodacom (Pty) Ltd will desist from circulating any further such material to the Customer.

    • For all free minutes and bundle expiration terms and conditions please refer to www.vodacom.co.za.

    • Please note that on delivery you will be required to produce your green barcoded ID book or valid passport, depending what was used to create your order, for verification by our ram agents. 

  37. Device warranty agreement 

    Handsets (excluding iPhone) / data cards / modems 

    • The warranty from date of purchase lies with the relevant handset manufacturers for the duration of the implied warranty period between 12 and 24 months, dependent on manufacturer. 

    • An "Out-Of-Box Failure" (OBF) is defined as a new handset / data card / modem that is found to be technically faulty within 7 (seven) days of purchase. 

    • The OBF requirements are defined by the applicable manufacturers. Vodacom will operate in accordance with such requirements and specifications for devices originally purchased through the Vodacom (Pty) Ltd warehouse. 

    • Kindly refer to your Manufacturer User Guide for additional information. It is advisable to keep this guide in a safe place. 

    • Please Note: Terminology used to refer to OBF's may vary from manufacturer to manufacturer (e.g DAP - Defective After Purchase). 

    • Should a device not meet the OBF criteria and is in the range of devices that Vodacom Repairs are authorised to repair, the standard repair process will apply in terms of resolving the reported fault.

  38. OBF terms and conditions: 

    1. Items must be returned within 7 (seven) calendar days from date of purchase on official invoice (proof of purchase). 

    2. Original invoice (proof of purchase) as received at point of sale must be supplied. 

    3. All handsets must be assessed by a Vodacom Repairs Technician for any faults reported by the client before being exchanged. This assessment may take up to 5 calendar days. 

    4. Devices that meet the OBF criteria but are faulty due to software issues (incorrect version of software) and that can be resolved by way of a software upgrade are not considered OBF at this stage in the OBF resolution process. 

      1. A software upgrade will be performed free of charge in an attempt to resolve the fault.

      2. Should this software upgrade fail to resolve the fault and the device renders faulty within 7 days of the software upgrade and/or still within a 14 calendar day period from date of purchase/delivery, the device will be approved as an OBF.

    5.  All data cards must be assessed by a Vodacom Data Specialist / Vodacom Repair Technician to confirm fault/s (report may be requested) before an exchange can be made. 

    6. Items that qualify as OBF will only be swapped for the same make and model. 

    7. The original contents of the "box", (handset, original battery, original charger, original antenna, manual and any other accessories) must be complete and packaging intact / in good condition. 

    8. The IMEI number on the box must match the IMEI number on the device. 

  39. iPhone devices 

    1. Should your iPhone device become faulty within 1 (one) year from purchase (effective from purchase date on official invoice), it will be replaced with a unit in non-commercial packaging by Vodacom Repairs outlet, free of charge, within 7 days of receipt of the handset by the outlet. Replacement units will carry a 3 (three) month warranty if replaced in month 10, 11 or 12 of year 1 (one) from original purchase date. 

    2. Please note that should you need to exchange your faulty iPhone device you must retain the original box and accessories as ONLY the unit will be replaced 

    3. Please refer to the information leaflet contained in the iPhone device box for additional important information regarding your iPhone unit. Kindly access http://www.apple.com for comprehensive information regarding the features and specifications of your iPhone device. 

  40. Laptops & desktops 

    1. The Computer (Laptop or Desktop) is supplied with a pre-loaded Windows Operating System, but without any additional software. Please be advised that the computer is not pre-loaded with anti-virus software and that is your responsibility to ensure your computer is protected at all times. 

    2. The Computer (Laptop or Desktop) is not covered by the Vodacom Device Warranty Agreeement. The warranty is provided by the manufacturer thereof. Kindly refer to Manufacturer Information Booklets that accompany the product.

      • For reduced subscription contracts, once the contract term date has been reached, the contract will revert back to the conditions of a normal deal and reduced subscriptions will no longer apply.

      • No Amendments to Terms and Conditions are permitted. 

  41. Physical damage - all devices 

    1. There must be no physical damage on the product or its accessories or any signs of neglect due to physical abuse, liquid damage, screen scratches, dents or marks. 

      Please Note: Physical damage (including seemingly trivial surface scratches, marks etc.) could result in an OBF claim being rejected. In the event that you experience a problem with your new device, you are encouraged to return it to the outlet as soon as possible to reduce the risk of an OBF rejection due to physical damage. Please ensure that you read though and understand these terms and conditions pertaining to Vodacom NEXT DAY DELIVERY service. These terms and conditions should be read in conjunction with the standard contract terms and conditions booklet ("Contract Terms & Conditions") as if specifically incorporated therein and shall not be deemed to be a variation of or a novation of the Contract Terms & Conditions.

  42. Next day delivery terms and conditions 

    1. All words, expressions and phrases in these terms and conditions shall have the same meanings as assigned to them under the Contract Terms & Conditions unless specifically defined in these terms and conditions or unless the context clearly otherwise indicated.

    2. For the purposes of these terms and conditions the following terms shall have the meanings assigned to them below

      • "Delivery Address" means the full physical address provided by the Customer for delivery of Goods, preferably the Customers' place of work. 

      • "Delivery times" shall mean operating business hours between 08:00am and 17:00pm. 

      • "Day" shall mean any business day which is not a Saturday, a Sunday or a public holiday in South Africa. 

      • "Next Day" shall mean the next business Day following the Day the customer places an order. 

      • "The Goods" shall mean the Apparatus ordered by the Customer including all packaging and accompanying documentation. 

      • "Outlying Area" shall mean any area outside of the main city centres.

    3. The offer includes a Next Day Delivery service in terms of which Vodacom undertakes to deliver the Goods to the customer during Delivery Times.

    4. Delivery will take place the Day following the Day the customer placed an order, provided that the order was placed on or before 12 0' clock during the day. For purposes of clarity any order for Goods placed on a Friday will be delivered on the following Monday, provided the Monday is not a public holiday. Any order for Goods placed a Day before a public holiday will be delivered on the next business Day.

    5. Vodacom will provide the Next Day Delivery Service subject to the application being successfully accepted and completed.

    6. The Goods will be delivered during Delivery Times to the Delivery address as given by the Customer and to the Customer personally. Vodacom is under no obligation to deliver the Goods to any other address or to any other person.

    7. The Next Day Delivery offer is only applicable to main city centres and excludes all outlying areas.

    8. Should the Customer refuse to take delivery of the Goods or the Customer cannot be reasonably identified or located at the Delivery Address and Vodacom and/or its Courier Service Provider has made reasonable efforts to contact the Customer, any further delivery attempts by Vodacom will no longer fall within the ambit of the Service. Vodacom shall not incur any liability whatsoever to the Customer or anyone else.

    9. All delivery attempts made to the Customer will be confirmed by means of a manual and an electronic calling card.

    10. If the Delivery is redirected from the Delivery Address provided to Vodacom for whatever reason, delivery to the new address will not form part of the Service.

    11. The Service is free. Should the Service be unsuccessful, due to no fault of the customer, Vodacom will compensate the customer with ONE month's free subscription. The one month free subscription will not be paid out as cash to the Customer but will be credited against the customer's account with Vodacom.

    12. The service is subject to the customer providing clear delivery instructions including valid and accurate information on the following : 

      • Delivery address (Preferably the customer's business and/or work address).

      • The Customer's contact details (including landline and/or alternate cellphone number).

      • The customer's Email address. 

    13. The Customer is required to have all relevant documentation available for RICA verification prior to taking delivery of the Goods. The Customer will only take delivery of the Goods after successful completion of the RICA process. No RICA documentation. No Delivery.

    14. Vodacom will take reasonable steps to ensure delivery within Delivery Times but acknowledges that delivery may be delayed to traffic delays, breakdowns and any other reason beyond the control of Vodacom and/or its Courier Service Provider. Vodacom shall be relieved of its obligation to perform the Service to the extent that performance is prevented by the failure of the Customer to comply with any of its obligations arising from these terms and conditions, fire, weather conditions, industrial dispute, labour disturbance or cause beyond the reasonable control of Vodacom and/or its Courier Service Provider.

    15. The Customer shall not be entitled to withhold any payment or set off or reduce any payment arising from the Contract Terms and conditions by reason of any claim which the Customer may have against Vodacom arising from the Service.

    16. Vodacom reserves the right, in its sole discretion, to vary these terms and conditions. Vodacom may elect, in its sole discretion, to notify the Customer of such variation in writing or to publish such variation at its principal place of business, or on www.vodacom.co.za.

    17. These terms and conditions constitute the whole agreement between the parties relating to the Service and no representations or warranties other than those set out herein shall be binding on the parties, save for any amendment effected in terms of clause 17 above.

    18. In the event of any one or more of these terms and conditions being unenforceable, same will be deemed to be severable from the remainder of the terms and conditions which shall nevertheless be binding and enforceable.

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Contract Terms and Conditions
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