Linking Indemnity Terms and Conditions

CBU

Linking Indemnity

Indemnity: "I confirm that the cellphone number I am trying to link is owned and used by myself and that I am not fraudulently attempting to link a cellphone number owned by another person."

Terms and conditions: By proceeding, you hereby indemnify Vodacom against any loss, liability of whatsoever nature that may result to any person alleging that the linking resulted in an infringement of such person's rights.

The SIM card of the cellphone number to be linked must be owned and be in possession of the person attempting to register/link it to their own online profile.

The SIM card of the cellphone number must be registered for RICA before it can be registered or linked to an online profile. 

The SIM card of the cellphone number to be linked must be RICA registered with the same ID/passport number of the person who registered the Vodacom online profile and who is requesting the linking. 

If the cellphone number to be linked already has login details for www.vodacom.co.za, www.vodacom.mobi, our Online Shop, Vodacom Email or the My VodaPay app, these login details will no longer be valid once that cellphone number is linked. 

Be aware that when linking a cellphone number, that cellphone number will receive an SMS containing the cellphone number belonging to the person who registered the online profile, advising them of the intent to link. 

A cellphone number can be unlinked from an online profile at any time by sending "unlink (and the cellphone number to be unlinked)" in an SMS to 31050.

For example, SMS "unlink 0821111111" to 31050.

Should the linked cellphone number change owners, the new owner of the linked cellphone number can request to be unlinked at any point without the consent of the owner of the Vodacom online profile.

Until the new owner is unlinked, s/he will not be able to register an online profile in his/her own right.

Page Title
Linking Indemnity Terms and Conditions
Keywords
terms, conditions, linking, indemnity, legal
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/linking-indemnity-terms-and-conditions

V-Up Your Summer Vodacom Now Competition Terms And Conditions

CBU

Vodacom ‘V-Up Your Summer Vodacom Now’ Competition

Terms and Conditions:

Vodacom (Pty) Ltd (“Vodacom”) is running the Vodacom “V-Up Your Summer Vodacom Now” Competition (the “Promotion”) where customers stand a chance of winning one (1) of ten (10) Takealot vouchers to the value of R1000 each.

All participants during the term of the Promotion agree to be bound by the following Terms and Conditions:

Duration                             

  1. The Promotion is open to all existing Vodacom Prepaid, Hybrid and Contract customers, including new customers who activate a new SIM on the Vodacom network or port into the Vodacom network, during the Promotional period from 10h00 on the 17th of February 2025 to 23h59 on the 14th of March 2025.
  2. The duration of the Promotion may be extended or curtailed at the discretion of Vodacom.

Prizes

  1. Weekly, during the term of the Competition, participating customers stand a chance to win a Takealot voucher to the value of R1000, as follows:
    • Week 1 (starting 17 February) – three (3) winners stand a chance to each win a Takealot voucher to the value of R1000;
    • Week 2 (starting 24 February) - three (3) winners stand a chance to each win a Takealot voucher to the value of R1000;
    • Week 3 (starting 03 March) – two (2) winners stand a chance to each win a Takealot voucher to the value of R1000;
    • Week 4 (starting 10 March) - two (2) winners stand a chance to each win a Takealot voucher to the value of R1000;
  2. In total, there will be ten (10) winners in the Competition and the value of the vouchers is R10,000 (ten thousand Rand).

Eligibility

  1. Customers will be required to engage with the Competition on the Vodacom Now blog and enter the required personal information.
  2. Competition entrants will also need to download the Vodapay app and sign-up for the V-Up Promotion.
  3. Only entries received during the Promotional period as stipulated in clause 1 above will qualify to win.
  4. Only entrants who are using SIM cards that have been RICA registered are eligible to win in the Promotion. Each owner of a SIM card(s) is responsible to comply with South African law by RICA registering their SIM cards.
  5. Participants must reside in South Africa and be in possession of a valid South African identity document or permanent residence permit or temporary residence permit valid for a period exceeding 3 (three) months for the Republic of South Africa and valid at the End Date.
  6. In the event that the user of the mobile phone (i.e., the participant in the Promotion) is not the person that is responsible for payment of the participating mobile phone account/ charges, then the reward will be awarded to the person that is responsible for payment of the participating mobile phone account/ charges.
  7. Master and child accounts can participate in the Promotion. All linked numbers can participate in the Promotion.
  • In the case of the Master and Child accounts / linked numbers, the rewards will be awarded to the cell number that performed the qualifying behavior. Master accounts will not receive rewards earned by child accounts.
  1. Vodacom Business end-users are also eligible to participate in the campaign. Any Vodacom Business end-user who participates in the Promotion shall obtain the required consent, where applicable, from the Vodacom Business account holder with whom they are employed.
  • The end-user shall also comply with all policies that he/she is subject to by virtue of their employment by the Vodacom Business account holder.
  • Vodacom shall not engage in any dispute between the end-user and the Vodacom Business account holder, and where such dispute/s arises, the end-user holds Vodacom harmless and indemnifies Vodacom accordingly.
  • Vodacom Business customers purchasing any products or services by either adding to bill or via credit card are eligible to win.
  1. The following customers are excluded from participating in the Competition:
  • All Machine-to-Machine (M2M) SIMs and devices.
  • APN SIM cards.
  • Community services SIMs / phone numbers.
  • Bulk SMS applications are not permitted to participate in the Promotion; and
  • Non-customer SIMs that use applications to send SMSs in volumes not possible by a natural person.
  1. Employees, directors and agents of Vodacom and all participating stores, their immediate families, life partners, business partners and associates and any person directly involved with the sponsoring, devising, production, management or marketing of this Promotion are not eligible to participate in this Promotion.

Valid Entry

  1. The Promotion will be channelled for participation via -
  • Vodacom Now (https://now.vodacom.co.za/en/latest-stories)
  1. Customers are allowed one (1) entry into the Competition.
  2. Customers may still participate in any other Vodacom promotional competitions running concurrently with the Competition (depending on the rules of your active promo).
  3. There are no additional charges for participating in the Competition apart from the standard data costs to upload a valid entry, as explained in clause 14 above. Standard data costs apply as per the user’s Service Provider and existing price plan for data usage.
  4. Vodacom shall not be liable for any costs incurred by the winners for entering the Competition or in claiming any rewards or prizes, where applicable.
  5. Data transfer speeds are not guaranteed and are dependent on network availability and utilisation.

Winner Selection

  1. The winners will be randomly selected on a weekly basis using a randomiser from all eligible entries who meet all the requirements set out in these Terms and Conditions:
  • Week 1 (Friday, 21 February) – three (3) winners;
  • Week 2 (Friday, 28 February) - three (3) winners;
  • Week 3 (Friday, 7 March) – two (2) winners;
  • Week 4 (Friday, 14 March) - two (2) winners.
  1. Winners will be drawn by randomiser and each entry carries an equal weight. The verified winners will be notified within 2 working days after he / she has been selected and verified as a winner. 

Winner Validation

  1. All the information provided or related to this Promotion shall be managed, captured and approved by Vodacom.
  2. The claim for the prize will be subject to security and validation, failing which, the winner will forfeit the prize and the prize will be awarded to the next selected qualifying entrant. Vodacom reserves the right to withhold the reward until it is satisfied that the claim is valid. Vodacom may also refuse to award the prize if these Terms and Conditions have not been adhered to or if it detects any irregularities or fraudulent practices. Vodacom is entitled in its entire discretion to reject any participant for any reason and will not be obliged to notify that they are rejected. 
  3. Notwithstanding the fact that the prize vest in the winners immediately upon the determination of the results, in the event that the required documentation from a particular winner has not been received at the agreed cut-off date communicated to the winner, or no effort is made on the part of any of the winners to make special arrangements to meet the deadline set by Vodacom, such prize will be forfeited.

Prize Delivery

  1. Vodacom or its partner agency, will use all reasonable efforts to contact the winners telephonically (between the working hours of 08h00 and 17h00), on the cell phone number used to participate in the Promotion. Vodacom will attempt to contact the winners over a period of three (3) working days after the draw date and subsequent verification of eligibility (based on the above and below mentioned criteria). Should a participant not be available on the contact number during the time stipulated, or should the participant reject, forfeit or decline acceptance of the prize, that person's right to the prize will be deemed to have been waived and the prize will be forfeited. Vodacom reserves the right to then award the prize to the next selected qualifying entrant.
  2. No rewards are transferable or exchangeable and may not be redeemed for cash.
  3. If a customer cannot accept a reward for any reason whatsoever, the reward will be forfeited.
  4. All risks and ownership of the rewards shall pass to the winners on transfer/delivery thereof and hence all of Vodacom’s obligations in regard to the Promotion as well as in regard to the rewards shall terminate.

Publication of winners’ details

  1. Vodacom shall request the winners’ consent in writing to their image and/or likeness being used and published by Vodacom in connection with the Competition for a period of 12 (twelve) months after they have been announced as winners. The winners may decline the use of their image and/or likeness by Vodacom.
  2. If you win and accept the prize, you agree to have your details published, your name and location may be displayed on the Vodacom website, Vodacom social media channels, Vodacom partner channels and/or on screens and in-store TVs within Vodacom-approved sales channels.

Personal information

  1. User data collected via the Promotion will not be used for any other purpose than for execution of the Promotion.
  2. User data collected via entry for this Promotion will be stored for as long as it is legally required to and in accordance with Vodacom’s Privacy Policy, http://www.vodacom.co.za/vodacom/terms/privacy-policy.

General

  1. Nothing in these Terms and Conditions is intended to, or must be understood to, unlawfully restrict, limit or avoid any rights or obligations, as the case may be, created for either the participant or the promoter in terms of the Consumer Protection Act, 68 of 2008 ("CPA").
  2. The Vodacom’s decision on any aspect of the Promotion including the allocation of the rewards will be final and binding and no correspondence will be entered into.
  3. In the event of a dispute in regard to any aspect of the Promotion and/or the Terms and Conditions, Vodacom’s decision will be final, and binding and no correspondence will be entered into.
  4. Vodacom may refuse to award a prize if entry procedures or these Terms and Conditions have not been adhered to or if it detects any irregularities or fraudulent practices. Vodacom is entitled in its entire discretion to reject any participant for any reason and will not be obliged to notify participants that they are rejected. 
  5. Vodacom and/or any other person or party associated with the Promotion, their associated companies, agents, contractors and sponsors and any of its personnel involved in the Promotion, shall not be liable whatsoever for any loss or damage incurred or suffered (including but not limited to direct or indirect or consequential loss), death or personal injury suffered or sustained arising from either participation in the Promotion or from claiming the reward.
  6. Vodacom is not liable for any technical failures affecting participation and / or reward redemption process of the Promotion. In addition, neither Vodacom nor its agents shall be responsible for any loss or misdirected entries, including entries that were not received due to any failure of hardware, software, or other computer or technical systems affecting participating in and/or the reward redemption process of the Promotion.
  7. Vodacom, its directors, employees, agents and distributors, are not responsible for any misrepresentation (whether written or verbal) in respect of any reward nor in respect of any warranties, guarantees or undertakings given by any person other than Vodacom itself.
  8. If Vodacom is required by law to alter or cancel any aspect of the Promotion or to terminate it as a result of changes in legislation, or for any reason whatsoever, it will have the right to terminate the Promotion being offered, with immediate effect and without notice. In such event all entrants hereby waive any rights which they may have against Vodacom and its associated companies, agents, contractors and/or sponsors.
  9. All information relating to the Promotion which is published on any marketing material will form part of these Terms and Conditions. In the event of any conflict between such marketing material and these Terms and Conditions, these Terms and Conditions shall prevail.
  10. The Promotion is also subject to, and must be read in conjunction with, Vodacom’s existing terms and conditions applicable to its website and mobile site respectively: https://www.vodacom.co.za/vodacom/terms/website-terms-and-conditions
Page Description
Vodacom “V-Up Your Summer Vodacom Now” Competition (the “Promotion”) where customers stand a chance of winning one (1) of ten (10) Takealot vouchers to the value of R1000 each.
Page Title
V-Up Your Summer Vodacom Now - Competition | Vodacom
Keywords
V-Up Your Summer Vodacom Now, V-Up, Your Summer, Vodacom Now
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/competition/v-up-summer-vodacom-now

Email Acceptable User Policy Terms and Conditions

CBU

Email Acceptable User Policy

General Use

  1. Your use of the Vodacom Email service is governed by the Vodacom terms and conditions. By using the Vodacom Email service you agree to be bound by these terms of use. 

  2. You must be a registered Vodacom customer with either: 

    1. A mobile contract with Vodacom or one of Vodacom's Service Providers; or 

    2. A Vodacom pre-paid account with a positive account balance. 

  3. You will not be permitted to have more than one Vodacom Email service simultaneously. 

  4. Migration Rule: Migration between chargeable and free mail offering only take effect at the end of the month. 

Access 

  1. The Internet is a best-effort medium therefore we do not guarantee that Vodacom Email will be accessible all times. 

How much does it cost? 

  1. The 3GB Vodacom email service is free for all Vodacom customers. However you can upgrade to a 5GB mailbox at a cost of R29 per month. The service will be activated once funds have been deducted. 

Service and network 

  1. Vodacom Email is subject to network capacity restrictions 

  2. Vodacom reserves the right to alter, suspend, restrict or cancel Vodacom Email without notice under the following conditions:   

    1. There is reasonable evidence that the network traffic generated by Vodacom Email is impairing, interfering with or damaging our network;  

    2. Maintenance is required on the network or servers; 

    3. We need to protect our interest of our electronic systems; 

    4. The prepaid account does not have sufficient credit to cover charges incurred as a result of your use of the service; 

    5. The Vodacom Email account is not utilised for a period of 90 days ; 

    6. The Vodacom Email account is abused (e.g. Forwarding of SPAM, or unsolicited mails); 

    7. It is requested by external parties such as the Regulator to remove the account. 

Email message size and content

  1. You agree that Vodacom may establish limits concerning use of Vodacom Email, including, without limitation: 

    1. The maximum number of days that email messages will be retained; 

    2. The maximum number of email messages that may be sent from or received by a Vodacom Email account; 

    3. The maximum size of e-mail message that may be sent from or received by a Vodacom Email account; 

    4. The maximum number of times and duration you may access Vodacom Email in a given period of time; 

    5. The maximum mailbox size of your Vodacom Email account. 

  2. You send email messages at your own risk. Vodacom take no responsibility for the content of email messages you send or access. You must comply with all applicable laws in using Vodacom Email. We do not keep records of email messages nor are we under an obligation to monitor such messages. We cannot guarantee that email messages will be delivered successfully. 

  3. You are provided with either a 3GB or 5GB of disk space ("mail space allocation") for the storage of email messages.  

    1. You are responsible for ensuring that you do not exceed the mail space allocation, the onus therefore resides with you to ensure that sufficient space is available to send and receive messages. No additional e-mail messages can be deposited in your Vodacom Email account until you create sufficient space by deleting stored messages.  

    2. Vodacom is not responsible or liable for the deletion or failure to store messages or other information.  

    3. For technical reasons, you may not be able to send or access e-mails from time to time. 

Prohibited uses of Vodacom Email 

  1. You must not use Vodacom Email to send email messages that: 

    1. are indecent, obscene or otherwise offensive; 

    2. defame another person; 

    3. contravene any applicable laws; 

    4. are misleading or deceptive as to your identity; or 

    5. Interfere with any other person's use of Vodacom Email or Vodacom's network. 

  2. Please see Acceptable User Policy (AUP) for more detail regarding prohibited use of Vodacom Email. 

Privacy

  1. You acknowledge that the Vodacom Mobile number you have nominated for Vodacom Email will appear in any email messages you send. 

Account management 

  1. You are responsible for maintaining the confidentiality of your password and account information. It is therefore your responsibility for all conduct carried out under this email account. Vodacom is not liable for any loss of confidentiality or for any damages arising from the failure to comply with these security measures. Vodacom requests that you promptly report any unauthorized use of your password and account.

Page Title
Email Acceptable User Policy Terms and Conditions
Keywords
email, acceptable, user, policy
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/email-acceptable-user-policy

Airtime Transfer Terms and Conditions

CBU

Airtime Transfer

General

  1. Airtime Transfer enables Vodacom customers to share recharge airtime with other Vodacom Prepaid or Top Up / uChoose customers.
  2. Customers will not be allowed to transfer cents.
  3. The minimum transfer value is R2 and the maximum R2000.
  4. Customer will be able to transfer airtime via *135#, www.vodacom.co.za and The VodaPay App
  5. The receiving customer and the donor will each receive an SMS stating the amount of airtime that has been transferred, the donor's (recipient's) cellphone number and their new account balances.
  6. Customers can confirm their airtime balance by self service channels
  7. Airtime Transfer can only be done by Postpaid Customers who are registered for the service and can transfer Airtime to Top Up and Prepaid Customers. Postpaid customers will not be able to receive transferred airtime.
  8. Airtime Transfer transactions will not be reversed once completed successfully.

Postpaid

  1. A Postpaid customer must call the call centre to be provisioned for the Airtime Transfer service, which consent may be withheld.
  2. The monthly Airtime Transfer limit will be determined on a per tariff plan and per customer profile. This limit can be between R2 and R2000 and will be based on a calendar month.
  3. If a postpaid customer requests a transfer limit of R400 during the month, his allowance for the month will not be based on pro-rata but he will be allowed to transfer the full R400 on the first day of the month
  4. If the postpaid subscriber's phone is locked, no airtime transfer will be allowed.

Top Up & Prepaid Customers

  1. All active Vodacom Top Up & Prepaid customers will be able to receive airtime from other valid Vodacom customer.
  2. Prepaid customers are automatically provisioned to make use of the service
  3. Customers will be allowed to transfer airtime from their Airtime Advance.
  4. On-Biller customers may not transfer any of the credit they receive on the 1st of every month.
  5. The minimum amount allowed that may be transferred at one time still is R2 and the maximum R2000 per month.
  6. If the transferring Top Up or Prepaid customer is locked for any reason, transfer will not be possible.
Page Title
Airtime Transfer Terms and Conditions
Keywords
terms, conditions, airtime, transfer, services
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/airtime-transfer-terms-and-conditions

Power Hour Terms and Conditions

CBU

Power Hour

Terms and Conditions

  1. Please note this bundle is for voice calls - video calls are excluded. 

  2. The bundle is only available to Prepaid, Top Up and uChoose subscribers

  3. The bundle excludes Contract customers and Community Services SIMs.

  4. Purchase any amount of Power Hour bundles a day, i.e. 60 minutes worth of voice airtime (measured on a per minute basis). 

  5. All off-net calls will be billed to the customers prevailing price plan.

  6. On weekdays (Monday to Friday), each Power Hour bundle costs R8 (incl. VAT). 

  7. On weekends (Saturday and Sunday), each Power Hour bundle costs R8 (incl. VAT).

  8. Once a customer has used up the 60 voice minutes, they will begin paying again for voice calls made to Vodacom cellphone numbers at their current price plan rate. Thus, if a customer's Power Hour bundle runs out while on a call, the customer will be billed at their applicable price plan rate, please refer to T&C's on each Price Plan. 

  9. Discounted Vodacom4Less rates and redeemed Talking Points discounted rates will not be applicable while a Power Hour bundle is active. 

  10. All unused minutes will expire every day at midnight. Call types that qualify for Power 

    1. Vodacom to Vodacom (on-net) voice calls. 

    2. Callback to Vodacom (on-net) 

    3. Call forwarding to Vodacom (on-net) 

    4. Through-Connect to Vodacom (on-net) 

    5. Conference calls to Vodacom (on-net) 

  11. The following call types are excluded from the service: 

    1. Voice and video calls to other SA Networks 

    2. Roaming calls 

    3. International calls 

    4. Video calls (to all networks) 

    5. Conference calls (to other SA networks) 

    6. Call Sponsor 

    7. VAS calls 

    8. Reverse Charge 

    9. SMS, MMS, Data, SVS 

    10. General Service calls 

    11. Directory Enquiry calls 

    12. Reconnect 

    13. Message forwarding 

    14. Fax Out dial 

    15. Call forwarding (to other SA networks ) 

  12. Vodacom reserves the right, in its sole discretion and to the extent permitted by law, to amend these T&Cs at any time. Vodacom may notify you of any significant changes, however there is no obligation on Vodacom to do so and it remains your responsibility to check these T&Cs regularly on the website and/or any other communications medium applicable. 

Power Hour for a week 

  1. Power Hour for a week is available to Prepaid subscribers only.

  2. The Power Hour for a week bundle is R50 and allows you to get a 60-minute bundle every day for seven consecutive days. The bundle is for Vodacom to Vodacom calls.

  3. The bundle is available for purchase on *135# More Power menu, *135*60#

  4. The balance that appears on *135# is the balance for that day's bundle.

  5. Every day's bundle allocation is valid until midnight with no carry over.

  6. Discounted Vodacom 4Less rates and redeemed Talking Points discounted rates will not apply to the Power Hour bundle.

  7. Call types that qualify for Power Hour 

    1. Vodacom to Vodacom (on-net) voice 

    2. Callback to Vodacom (on-net) 

    3. Call forwarding to Vodacom (on-net) 

    4. Through-Connect to Vodacom (on-net)

    5. Conference calls to Vodacom (on-net) 

  8. Call types that are excluded: 

    1. Voice and video calls to other SA Networks 

    2. Roaming calls 

    3. International calls 

    4. Video calls (to all networks) 

    5. Conference calls (to other SA networks) 

    6. Call Sponsor 

    7. VAS calls 

    8. Reverse Charge 

    9. SMS, MMS, Data, SVS 

    10. General Service calls 

    11. Directory Enquiry calls 

    12. Reconnect 

    13. Message forwarding 

    14. Fax Out dial 

    15. Call forwarding (to other SA networks)

Page Title
Power Hour Terms and Conditions
Keywords
terms, conditions, power, hour
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/power-hour-terms-and-conditions

Link App Terms and Conditions

CBU

Link App Terms and Conditions

Terms And Conditions

https://www.Linkapp.co.za

These Terms and Conditions constitute, for the purposes of the Agreement, the conditions of usage and service of the Link application and the agreement between Link and the User for use of the Link Platforms and associated Services developed, provided and managed by Link. 

Link reserves the right to effect, in its sole discretion, amendments to these Terms and Conditions from time to time. Link will inform Users of any amendments on www.Linkapp.co.za by one month's notice before amendment of any term and or condition. 

Link is operated and owned by The Apps Factory (Pty) Ltd, registered in South Africa, with the physical address: 11th Floor, Convention Tower, Cnr. Heerengracht and Walter Sisulu Ave, Cape Town, 8001.

Definitions: 

Agreement: means this Agreement, for providing the Link Application, Link Platforms and Services to the User, which includes Link's: 

  • Terms and Conditions of Service 

  • Privacy Policy (link to Privacy Policy); 

  • Fair Usage Policy (link to Fair Usage Policy); 

  • Software License Agreement (link to Software Licence); 

and

  • any such additional terms and conditions provided for on the Link website. 

Account: means the registered account held by a User, administrator or merchant on the Link Platform; 

Content: means any data including official statistics and or images as provided to, or hosted by the

Link Application and/or Platform; 

Device: means the mobile phone, terminal, tablet, laptop or desktop computer or any other electronic, battery or solar operated device used by the User to gain access to the Link Platform; 

Service Provider: means the third-party service provider and its relevant network and infrastructure that provides the User with a connection to a mobile network; 

Link Platform: means all the components, websites, portals, the Link mobile app and all other functionalities as provided through and related to the Link brand; 

Services: means any service, downloading and/or activating, and/or using the Link services or having access to any Link service and or smart device; 

Smart Device: means any device integrated with the Link Platform that can connect, share data and interact with the User; 

User: means any individual, administrator or merchant that has registered to use the Link Platform; 

User Account: means the registered account associated with a User as held on the Link database; 

Google Maps: means the mapping and location service as provided through Google Maps/Google

Earth, allowing a User to view and use a variety of content, including map and terrain data, imagery, business listings, traffic, reviews, and other related information provided by Google, its licensors, and users; 

Interpretation 

The headings of the clauses in this Agreement are for the purpose of convenience and reference only and shall not be used in the interpretation of, nor modify nor amplify, the terms of this Agreement nor any clause thereof. 

In this Agreement, unless a contrary intention clearly appears: 

  1. words importing: 

    1. the male gender includes the female gender; 

    2. the singular includes the plural and vice versa; and 

    3. natural persons include created entities (corporate or non-corporate) and vice versa; 

  2. expressions defined in this Agreement shall bear the same meanings in the Annexures (if and or where applicable) to this Agreement unless specifically defined in the Annexures; 

  3. where figures are referred to in numerals and in words, if there is any conflict between the two, the words shall prevail; 

  4. any reference to a Party includes a reference to the Party's authorised representatives, employees, agents or contractors; 

  5. when any number of days is prescribed same shall, unless otherwise specifically stated, be reckoned exclusively of the first and inclusively of the last day, unless the last day falls on a day which is not a Business Day, in which case the last day shall be the next succeeding Business Day; 

  6. where words have been defined in the body of this Agreement, such words shall, unless otherwise required by the context, have the meanings so assigned to them throughout this Agreement; 

  7. where any provision contemplates a notice to be given or Agreement to be reached between the Parties, such notice or Agreement shall, unless expressly provided otherwise, be made in writing; 

Acceptance of Terms 

The User agrees to be bound by these Terms and Conditions and by agreeing to such the User declares that he or she is legally competent by law applicable to the User to accept, agree to and or enter into this Agreement. 

The User's continued use of Link Platform and Services, in the event of an amendment of these Terms and Conditions, will constitute the Users acceptance of and agreement to such amendment. The User will be entitled, if not in agreement with an amendment, to terminate the Account/s with immediate effect. 

Use of the Link Platform and Services

Link grants the User a non-exclusive, non-transferable right to use the Link Platform and Services via a mobile device, telephone, terminal and computer and other devices. 

The User may not use or utilise any part of the Link Platform or its Services in contravention of any applicable Law and or Regulation/s. 

Third Party

The use of a Link Platform or Service provided by a third party to the User including but not limited to the User's local mobile- or Wi-Fi- or internet service provider will despite any conditions under which the service provider is providing such services to the User, be subject to the Terms and Conditions for the purposes of this Agreement. 

Intellectual Property Rights 

All copyright, trademarks, patents and other intellectual property rights in any material or content (including without limitation software, data, applications, information, text, photographs, music, sound, videos, graphics, logos, symbols, artwork and any other material or moving images) contained in, or accessible via the Link services, is either owned by Link or has been licensed to Link by the rights owner(s) for use as part of the Link services. 

User Account Information 

The User will provide true, accurate, current and complete information when registering for an account on the Link Platform or Services, as well as any additional information provided or any amendments made by the User. 

The User is and will remain at all-time responsible for all actions, direct, indirect and or incidental to and or as a result of access to or use of the Link Platform or Services via the User Account independently of whether the access was made by yourself or by a third party. If your Device is stolen or if you become aware of unauthorized use you are responsible for all charges to your Account. We have the right to change your password and account name at any time in our sole discretion. 

No Unlawful or Prohibited Use

The User expressly acknowledge and agree to use any Link Platform or Service solely for lawful purposes; non-commercial use or non-business use. 

The User may not, without limitation: 

  • use and or perform any action on or through use of the Link Platform or Service for any unlawful purpose; 

  • intercept or monitor, damage or modify any communication which is not intended for use purposes by the User; 

  • send any unsolicited commercial communication not permitted by applicable law, 

  • expose any third party to material which is offensive, harmful to minors, indecent or otherwise objectionable. 

 The User further to the above, may not use any part of the Link Platform or Services in any manner that could damage, disable, overburden, or impair any Link server, or the network(s) connected to any

Link server, or interfere with any other party's use. 

Link has the sole and exclusive right at any time to immediately terminate any service and/or account if

Link interprets the use as in any way fraudulent; criminal; unethical; offensive to others; misuse; and or in other way deemed by Link as prohibited. 

No Warranties 

Link does not make any express warranty regarding the Link Platform or Services and disclaim any implied warranty, including any warranty of merchantability, satisfactory quality, or fitness for a particular purpose; however, Link shall endeavour to provide Link Platforms and Services with minimum disruptions. 

Link cannot and does not guarantee that the Link Services will always function without disruptions, delay or other imperfections and Link may choose not to provide service to countries or calling areas at its sole discretion. 

Service Suspension/Interruption 

Link is entitled, without any liability, to refuse, restrict, limit, suspend and/or interfere or interrupt the Link Platform or Services or any part thereof, without any notice to the User for the repair, improvement, and/or upgrade of the service at any time. 

All Link Platforms and Services if not indicated otherwise by Link are for non-commercial use. All and any commercial use not deemed as consumer usage will lead to immediate termination of Service.

Payment & Rates (Subscribed Services Only) 

The User will be liable for payment for the Services and Link Platform where applicable according to displayed prices and tariffs on the Link mobile application or relevant website. Link reserves the right to amend or adapt the rates, fees and any other way to manage and or regulate payments or rates at any time without notice. 

If the User does not wish to accept such adjustment of rates, the User will be entitled to terminate the User Account with effect from the date on which the adjustment of rates would become effective. 

Unless stated otherwise, all rates and charges listed shall be inclusive of value added taxes (VAT) or any other applicable taxes. Link cannot be held responsible in any way for costs that might be charged to the end user from a third party or similar while using any Link service. 

Link does not provide refunds on any credit; fees; or other payments done for the access/use of any Link subscribed services. Any payments made to Link expires after 12 months if not otherwise communicated by Link. 

Limitation of Liability 

Link is not and cannot be held liable for: 

  1. any acts or omissions of another Provider, for information provided through the User Device; 

  2. any equipment failure or modifications; 

  3. service outages or for service limitations or interruptions; 

  4. any accidents or incidents which result from the use of the Link Platform or any of its Services by the User or any other person; 

  5. any direct, indirect, incidental, punitive or consequential damages including inter alia lost profits, other economic loss, death, injuries to persons or property, any losses due to fraudulent behaviour, misuse of information and other criminal activities that are directly, indirectly or coincidently associated with any Link Platform, Service, representation, offer, product or device, provided directly or indirectly, as part of the package (the Link Platform or Services) offered to the User so arising from the use of the Link Platform or Services by the User and the User hereby specifically indemnifies Link against any claims and or legal actions flowing or resulting from such damages. 

  6. the Link Platform utilizes Google Maps for its location services. Link therefor does not guarantee that addresses supplied via the Link Platform to the User in any of its features and Services are accurate and cannot be held liable and the User hereby indemnifies Link against any such liability for any direct, indirect and or co-incidental damages suffered by the User or another as a result of usage of the addresses or in the event an incorrect address is provided herein. 

  7. We take security and reliabity very seriously and do our utmost to make sure our platforms are failsafe by using best of breed products and adhering to the highest industry practices. However, no system is perfectly secure or reliable, the internet is inherently an insecure medium when you take into account all the third parties involved; your internet provider, wireless carrier, devices used etc. When you use the service, you accept these risks and the responsibility for choosing to use a technology that cannot outperform third parties that are used in providing the service. Services such as S.O.S, Tag Me and Location Sharing rely on third parties providing a reliable service. Therefore we make no warranty, express, implied or otherwise that we can or will be able to guarantee that the service will work 100% of the time. 

Link's liability and the liability of any underlying Provider for any failure or mistake shall be limited to and in no event or under no circumstance exceed and is limited to the Link Services charges during the or any affected period. 

Assignment 

Link reserves the right to and may assign all or part of the Agreement and or Terms and Conditions to any other without such assignment being considered change to the Terms of Conditions and without prior notice of such assignment to the User. 

Link in the event of such assignment will be and is released by the User from all liability under this Agreement. 

The User is prohibited from assigning any responsibility and or liability under the Terms and Conditions without our prior written approval. 

No latitude, extension of time or other indulgence which may be given or allowed by either Party to any other party in respect of the performance of any obligation hereunder or the enforcement of any right arising from this Agreement is binding unless confirmed in writing, and no single or partial exercise of any right by any Party shall under any circumstances be construed to be an implied consent by such Party or operate as a waiver or a novation of, or otherwise affect any of that Party's rights in terms of or arising from this Agreement or estop such Party from enforcing, at any time and without notice, strict and punctual compliance with each and every provision or terms hereof. 

Applicable Law 

This Agreement shall be governed by and be construed in accordance with the laws of the Republic of South Africa, and the Parties hereby agree and submit to the jurisdiction of the South African courts.

Non- Variation

No addition to, or variation of, consensual cancellation or novation of this Agreement and no waiver of any rights arising from this Agreement, including this clause, shall be of any force or effect unless reduced to writing and signed by the duly authorised representatives of each of the Parties. 

Severability 

If any provision or term of this Agreement, including this clause, shall be held wholly or partly invalid, illegal or unenforceable for any reason whatsoever, then those clauses, provisions or terms shall be deemed severable from the remaining clauses, provisions or terms of this Agreement and shall in no way affect the validity, legality or enforceability of this Agreement. 

The Parties shall meet as soon as possible and negotiate in good faith upon a replacement provision that is legally valid and that achieves as nearly as possible the objective of this Agreement and produces an equivalent effect. 

Entire Agreement

These general Terms and Conditions represent the entire Agreement between the User and Link and supersedes all prior offers, contracts, agreements and representations. The Terms and Conditions supersede all promises made to you by Link client services agents, representatives or employees. 

Fair Use Policy 

Your Link service is subject to a fair usage limit that gives Link right to limit or cancel service if usage indicates any misuse of service; differ from average usage and/or reaches the fair usage limits as defined in this document or otherwise communicated by Link. 

If not otherwise stated, all Link services are subject to Link´s fair usage policy as described below. ANY USE OF LINK SERVICES is subject to the fair usage policy. Link reserves the right to change the fair usage policy at any time. Changes shall become effective immediately if you continue to use after such notification has been given. All such changes will be published on www.Linkapp.co.za and in force no later than thirty (30) days after such notification. If you have not deactivated your Link service during the 30 days, you have accepted the revised fair usage policy and shall be bound by these terms and conditions. By accepting the Link Fair Usage Policy you also accept Link Terms and Conditions; End User Software License and Privacy Policy. 

In the event that there is, or Link suspects that there is, any fraudulent-, criminal activities or misuse of any Link service in any way, Link reserves the right to terminate your subscription with immediate effect without any prior notice, and without any refund. Link disclaims any and all responsibilities or liability in relation to content available through any Link service or any third part supplier or partner. As a user of Link´s services, you are solely responsible for all activities while using a Link service. 

Fair Usage Policy

A Link User Account has a fair usage limit of 10 000 minutes to other Link users with a maximum of 6 hours per day. These minutes are usable for a period of 12 months after the registration date. 

Link reserves the right to adjust these allowances based on average user behaviour.

  1. To register and service your Account; 

  2. To administer and improve the Service; 

  3. To prevent, detect, and investigate potentially prohibited or illegal activities, and enforce our Service terms; 

  4. To compare information for accuracy, and verify it with third parties, including partners; 

  5. For our internal records, tracking and business purposes; 

  6. To contact you to respond to your questions or requests or to provide you with technical support; 

  7. To provide you with information regarding changes to the Service which may affect your Account, your use of the Service, and/or the products and services available through the Service; 

  8. To customize the user experience of the Service; 

  9. To analyze trends, track user movement and gather statistical information for aggregate use; and 

  10. To promote the Service or customize advertising that may be visible to you in connection with the Service. 

  11. To assess service levels, monitor traffic patterns and gauge popularity of different service options

  12. To verify access rights to services 

  13. Where you have provided us with consent to do so, to carry out our marketing activities 

Privacy Policy

Product services and software are defined as "services" and Link as "We". Users of Link services that this term of service regulates are defined as "you". By accepting Link's Privacy Policy you also accept Link's Terms of Agreement; End User Software License Agreement and Fair Usage Policy.This Privacy Policy does not apply to the practices of third parties that we do not own or control, including third party websites, partner services and/or applications (collectively, "Third Party Services") that you may elect to access through the Service or to individuals that we don't manage or employ. 

Please read this Privacy Policy carefully, and feel free to contact us at [email protected] if you have any questions regarding its content. This Privacy Policy is incorporated into and made a part of Terms & Conditions ("T&C's"). Terms not defined herein shall have the meaning set forth in the Link Terms & Conditions. You may decline to submit any information through the Service, in which case we may not be able to provide our Service to you. 

How we use information collected from you: 

We may use both Personal Information and Non-Personal Information collected from you in any one or more of the following ways: 

Disclosure 

You also accept that Link has the right to provide the above information to any third party and/or partner to give that party information so they via that information can ensure better service delivery, adjust offers, packages or advertisement based on that information. However, no information will be provided if these third parties do not comply with Link at any time binding rules and regulation regarding in this area like anti-spam and such. Third parties will never have the right to reuse or re-distribute any information to any other party without a written consent from Link. 

How we share or disclose information collected from you 

We will not rent or sell your Personal Information to third parties outside of The Apps Factory Pty Ltd and its subsidiaries and affiliates (collectively "Company") without your consent, except as noted below. Your information may be shared as follows: 

We may share your username, with a third party or service provider to ensure better service delivery. Contact details will only be shared with a third party or service provider related to service delivery, after approval has been received from the User. 

We may share your Personal Information, including name, email and location, with certain other Users in connection with a SOS alert as defined below. 

Safety, Security and Compliance With Laws 

We may disclose any information, including Personal Information, to first responders, safety personnel, law enforcement, governmental agencies, or authorized third-parties, in response to: (1) an alert notification message that is sent by, or initiated in connection with, a "Link SOS" request; or (2) a verified request relating to a criminal investigation, investigation of fraud, alleged illegal activity or any other activity that may expose us, you, or any other User or person to physical harm or legal liability. In such events, we will disclose information relevant and necessary to the emergency response, investigation or inquiry, such as name, telephone number, email address, User ID history, IP address, and anything else we may deem relevant to the emergency response or investigation. Without limiting the above, in an effort to respect your privacy and our ability to keep the Link community free from bad actors, we will not otherwise disclose your personal information to law enforcement, other government officials, or other third parties after an alert without a subpoena, court order or substantially similar legal procedure, except when we believe in good faith that the disclosure of information is necessary to protect the rights, property, or personal safety of our Users, our Company or others. 

Age of Consent 

By signing up, you acknowledge you are of legal age, provide true information and are fully authorized to sign-up to the service, in legal age or permitted by your guardians or parent to do so. We can never be hold accountable in any way if a user provides us with wrongful or misleading information while signing on for a service, downloading a service, activating a service or using a service or in any other way trying or using a service. 

User Communications

We may contact you to confirm and verify the ownership of your mobile wireless device numbers collected as part of your account information. We may also communicate with you via email, text message or by phone to provide Service activation, account information, and information and services in regard to any issues or service delivery requests associated with your account. 

Links 

Our website, or services, may contain links to other sites and we are not responsible for the privacy practices or the content of such sites. We encourage you to read the privacy policy of linked sites. Their privacy policies and practices differ from our policies, practices and conduct of business, Link can therefore not in any way held be responsible for activities on partner or third parties webpages, links or any product, services or packages. 

Cookies, Log Files and IP Address

We may collect information about your computer, including where available, your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers (see Aggregated Data). We will use this information to deliver relevant content and services to you. We may log call events but not record the call itself. 

Change of Ownership or Business Transition 

In the event of a change of ownership or other business transition, such as a merger, acquisition or sale of our assets, your information may be transferred. Your information will be transferred in accordance with applicable privacy laws. 

Security 

We will strive to prevent unauthorized access to your Personal Information, however, no data transmission over the Internet, by wireless device or over the air is guaranteed to be 100% secure. We may, at our sole discretion, enhance security procedures as new technologies and procedures become available. You are responsible for maintaining the secrecy of your identification, passwords and/or any Personal Information in your possession for the use of the Service. You are responsible for the use by others of any information that you provide to them. We cannot assume any responsibility for the content of any personal information or other information which you receive from other users through the Service, and you release us from any and all liability in connection with the contents of any Personal Information or other information which you may receive using the Service. We cannot guarantee, or assume any responsibility for verifying the accuracy of the Personal Information or other information provided by any third party. You release us from any and all liability in connection with the use of such Personal Information or other information of others. 

Changes to Our Privacy Policy 

Any changes we make to our Privacy Policy in will be posted on our webpage, www.linkapp.co.za and implemented as any change of Link Terms Of Service (see Link Terms Of Service)

Page Title
Link App Terms and Conditions
Keywords
terms, conditions, link, app
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/link-app-terms-and-conditions

Vodacom Fibre General Information Terms And Conditions

CBU

Vodacom Fibre General Information

Terms And Conditions

General

  1. Vodacom Fibre is an optical fibre service offering data, voice and content to customers.

  2. Vodacom determines the most suitable technologies to provision data, voice and content services over the fibre network to meet its commercial requirements.

  3. The Vodacom Fibre terms and conditions as detailed herein are subject to change from time to time.

  4. Vodacom has partnered with 3rd Party Network Providers to provide the network infrastructure through which Vodacom offers Fibre services as an Internet Service Provider (ISP).

  5. Any change to the Vodacom Fibre terms and conditions will be communicated to the customer upon 30 days written notice or such other reasonable notice period as the circumstances require.

  6. The detailed Vodacom Fibre data and voice offering is available at www.vodacom.co.za/fibre 

  7. The Vodacom Fibre service is subject to: 

    1. Vodacom's Standard contract terms and conditions.

    2. Vodacom's Fair Usage Policy.

    3. Additional service or device specific terms and conditions mentioned below.

  8. Vodacom shall remain the main point of contact for all Vodacom customers on 3rd Party Network Providers.

  9. Where there is any conflict between any other terms and conditions mentioned and the Vodacom Fibre specific terms and conditions, the additional service or device specific terms and conditions shall prevail.

Provision of Services

  1. Vodacom can only provide the Vodacom Fibre service where there is a Vodacom fibre network presence or a 3rd Party Network Provider that has partnered with Vodacom.

  2. Dark Fibre Africa (DFA) is the Vodacom Fibre 3rd Party Network Provider.

  3. Vodacom does not warrant the accuracy of the 3rd party Network Provider's fibre coverage at a specific location therefore the provision of services will be subject to the 3rd party Network Provider verifying the coverage details after the order has been placed with Vodacom.

  4.  If the 3rd party Network Provider provides feedback that the address is not within the fibre covered area after the order has been placed with Vodacom, Vodacom will not be able to continue with the installation of the Vodacom fibre service.

  5. The Vodacom Fibre service is only available in selected urban areas.

  6. Vodacom will only build a fibre network in a specified area if there is sufficient commitment from prospective customers.

  7. The provision of the Vodacom Fibre service is subject to credit vetting and the successful conclusion of a Vodacom Fibre service contract with the customer.

  8. The Vodacom Fibre service is only available on a 24-month service contract.

  9. Vodacom does not warrant an uninterrupted Vodacom Fibre service and does not offer quality of service, uptime and throughput guarantees.

  10. Vodacom shall endeavour to maintain the Vodacom fibre network and the Vodacom Fibre service to the best of its ability.

  11. A customer may not resell the Vodacom Fibre service or use the Vodacom Fibre service for any commercial activities where the service is on sold to other users.

  12. Vodacom reserve the right to terminate any customer's Vodacom Fibre service if it is found that the customer is reselling the service or using the Vodacom Fibre service for commercial activities.

Commencement and Duration

  1. The Vodacom Fibre service contract start date shall be the customer account activation date.

  2. The Vodacom Fibre service contract shall remain in force for the initial period as defined by the contract period (i.e. 24 months) where after it shall continue on a month to month basis, until it is either renewed for a further period or terminated by either party on 30 days written notice to the other.

  3. In the event that any Vodacom fibre service is discontinued for any reason prior to the expiry of the initial period, such discontinuation, along with the migration options or alternatives available to the customer will be communicated to the customer on reasonable prior notice.

  4. Any Vodacom Fibre service contract which includes free or discounted customer equipment can only be renewed or cancelled without any penalty after the initial period.

  5. When a Vodacom Fibre service contract is terminated during the initial period, an early cancellation penalty will apply, equivalent to all of the remaining subscriptions due for the initial period.

Service offering and pricing

  1. Vodacom reserve the right to adjust and amend the service offering and pricing from time to time.

  2. Any adjustments or to services and pricing or additional services will be communicated on 30 days written notice or such other reasonable notice period as the circumstances require.

  3. A customer may purchase the Vodacom Fibre services on the following channels:

    1. Vodacom Fibre portal available on www.vodacom.co.za/fibre

    2. Vodacom Fibre Customer care (082 1904).

  4. A customer has the option to purchase the following services:

    1. Vodacom Fibre Broadband offering data connectivity with Internet access.

    2. Vodacom Fibre Fixed Voice offering voice calls (national and international).

    3. Vodacom Fibre Broadband with Fixed Voice.

    4. Optional services such as Mobile Back-up and devices such as Uninterrupted Power Supply (UPS).

  5. Vodacom Fibre Broadband price plan data allocation is valid for one (1) calendar month.

  6. The Vodacom Fibre Broadband order of consumption is based on expiry date of the bundle. The data bundles that expires first, is the data bundle that gets consumed first.

  7. Vodacom Fibre Broadband data allocation is not transferable and cannot carryover from one month to the next.

  8. Vodacom Fibre customers will receive an invoice via email on the 3rd of the month following the bill date (1st of the month) for the contract period of 24 months. The first Vodacom Fibre bill will be comprised of the pro-rated amount for the relevant month.

  9. Vodacom Fibre monthly subscription will be billed in advance while the data and voice minutes usage will be billed in arrears.

  10. The Vodacom Fibre pricing as specified at www.vodacom.co.za/fibre is subject to change from time to time and new pricing will be communicated to the customer upon 30 days written notice or such other reasonable notice period as the circumstances require

Installations

  1. Vodacom will appoint an approved installer to install the Vodacom Fibre service at the customer's premises.

  2. The approved installer will require reasonable access to the customer's premises.

  3. The approved installer will install the Vodacom Fibre service in accordance with the detailed installation guidelines for a standard installation as per the Vodacom Fibre Installation Schedule.

  4. The detailed installation guidelines will include the maximum installation specifications that will be included in a standard installation.

  5.  If the Vodacom Fibre service installation exceeds the standard installation specifications, then any additional installation expenses will be for the customer's account.

    1.  Any additional installation expenses will be settled directly with Vodacom or with the approved installer.

  6. The installation will be deemed fully operational if the approved installer successfully tests the Vodacom Fibre service with the Customer Premises Equipment (CPE) provided by Vodacom as part of the Vodacom Fibre service contract.

  7. The approved installer will not test the installation's operational status with any other CPE than the CPE provided by Vodacom.

  8. The customer undertakes to maintain the installation, including all equipment provided, in good order including environmental considerations as detailed in the Vodacom Fibre Service Schedule.

  9. The customer may not move or alter the Vodacom Fibre service installation and must notify Vodacom if there is a need to move or alter the installation.

  10. Only a Vodacom approved installer may move or alter a Vodacom Fibre service installation.

Customer Equipment

  1. The following equipment related to the Vodacom Fibre service will be installed at the customer's premises:

    1. An Optical Network Terminal (ONT) that forms part of the Vodacom fibre network or 3rd Party Network Provider 

    2. A CPE with Wi-Fi capability, more commonly known as a router

    3. An optional telephonic device if voice services are included in the Vodacom Fibre services

    4. An optional LTE / 3G modem for GSM backup (please refer to specific Mobile Backup terms and conditions); and

    5. An optional UPS (please refer to specific UPS terms and conditions)

  2. The ONT remains the property of Vodacom or 3rd Party Network Provider at all times.

  3. The CPE will form part of the Vodacom Fibre service contract.

  4. The Vodacom Fibre service charge will not be discounted if the customer elects to use their own CPE or other customer equipment provided by Vodacom.

  5. After the Vodacom Fibre service contract initial period, the CPE and any other customer equipment (excluding the ONT) becomes the property of the customer.

  6. A two-year warranty will apply to all customer equipment provided by Vodacom.

  7. If customer equipment is swapped out by an approved installer as part of fault management, the warranty of the replacement customer equipment will be valid for the balance of the Vodacom Fibre service contract period.

  8. The customer gives Vodacom permission to configure the router for additional Service Set Identifier's (SSID's) to enable supplementary services.

  9. Any use of a customer's router for additional SSID's will be at no charge to the customer and will not impact the customer's service.

Service interruptions

  1. Vodacom will endeavour to limit service interruption occurrences to the Vodacom Fibre service and the length thereof.

  2. In the case of a service interruption in the Vodacom Fibre service, Vodacom will deploy technical teams to address any network faults.

  3. If a customer detects a service interruption in the Vodacom Fibre service, the customer has to notify Vodacom customer care of the interruption.

  4. If the service interruption in the Vodacom Fibre service is traced to a customer's Vodacom Fibre installation or customer equipment, then Vodacom will endeavour to rectify the fault remotely, failing which a service team will be dispatched to the customer's premises to address the fault.

  5. If in the event of a service interruption in the Vodacom Fibre service a service team is dispatched to the customer's premises and it is found that the service interruption is attributable to the customer's actions, then Vodacom will charge the customer the applicable rates for dispatching the service team to rectify the service interruption.

Liability

  1. Vodacom accepts no liability for any loss or damage to the property or equipment of the customer arising out of the provision, installation or maintenance of Vodacom's Fibre service including the customer's use of the customer equipment.

  2. Vodacom accepts no liability for any loss or damage arising out of the use of the Vodacom Fibre service, including loss or damage due to using the Internet and/or transferring files and content. 

Fair Usage Policy

  1. Vodacom reserves the right to use a Fair Usage Policy (FUP) to manage its networks in order to maintain acceptable levels of customer experience.

  2. The Vodacom Fibre services are subject to a FUP.

  3. The Vodacom Fibre FUP is subject to change from time to time.

Non payment

  1. Vodacom Fibre services may be suspended in the event of non-payment. 

  2. A reconnection fee may be applied.

Termination & Cancellations

  1. Cancellations within the contract period will carry a penalty equivalent to all the remaining contract price plans due for the remainder of 24-month contract period.

  2. Any penalties applicable to customer equipment due to termination or cancellation will be included in the last invoice.

  3. Vodacom will inform customers 30 days in advance of the initial contract end period.

  4. Customers will need to inform Vodacom one (1) calendar month in advance for any cancellation/termination request to enable Vodacom to complete processing the cancellation/termination.

Upgrades and Migrations

  1. The customer can migrate to any other Vodacom Fibre service offer on request.

  2. Upward and downward migrations will attract a once-off fee.

Relocation and Moves

  1. If the customer wishes to move the location of the Vodacom Fibre service, the following will apply:

    1. Moves will be allowed subject to a feasibility study on whether a Vodacom Fibre service can be provisioned at the new location.

    2. Any additional costs relating to the provisioning of the Vodacom Fibre service at a new location will be charged to the customer with prior approval.

  2. If a Vodacom Fibre customer re-locates to a location with no Vodacom Fibre network, the customer will be able to cancel the Vodacom Fibre contract without penalties however the customer will be liable for any outstanding fees applicable to the CPE.

  3. When the customer relocates or move the Vodacom Fibre service to a different address, a new 24 months contract period will apply unless instruction is received by Vodacom to cancel the existing contract which will be subject to Vodacom's cancellation policy referred to herein.

  4. If a Vodacom Fibre customer moves the Vodacom CPE within the customer premises, the following will apply:

    1.  A Vodacom Fibre customer will be responsible for charges associated with the move and any non-standard installation charges (where applicable).

Fixed Voice

  1. The Vodacom Fibre Fixed Voice service is not dependent on a Vodacom Fibre Broadband installation.

  2. The customer will receive a Vodacom Fibre Fixed Voice non-geographic telephone number.

  3. The customer can port a geographical telephone number to the Vodacom Fibre Fixed Voice service.

  4. All national on-net (Vodacom Fibre to Vodacom Fibre and Vodacom Fibre to Vodacom GSM) and off-net (Vodacom Fibre to any other operators) calls will be deducted from the Vodacom Fibre Fixed Voice price plan allocations or at the default out-of-bundle rates if the price plan allocation is depleted.

  5. Vodacom Fibre Fixed Voice minutes will carryover for up to three (3) months. 

  6. The Vodacom Fibre Fixed Voice order of consumption is based on expiry date of the voice minutes. The minute bundle that expires first, is the bundle that gets consumed first.

  7. All international calls will be charged at the current Vodacom international calling rates.

Complaints Handling Procedure

  1. Vodacom will endeavour to resolve all customer related service interruptions timeously;

    1. If the customer believes that the problem is not being adequately attended to; please contact our Contact Centre on 082 1904 (available 24 hours) and request to speak to the Contact Centre Manager (or an authorised delegated representative) to facilitate the escalation.

    2. The escalation will be investigated and feedback will be provided to the customer within a reasonable turnaround time

    3. This provision shall hold for all queries where internal competencies abound for resolution. Where the resolution of a query is dependent on the input of a third party network  provider (e.g. network element, value added service or service provisioning interfaces and/or installation), resolution would be dependent on Service Level Agreements (SLAs) agreed with network/service provider and to the extent that the customer is not required to engage with the third party network provider directly 

    4. If the customer is not satisfied with the resolution; the customer has the right to request the Contact Centre Manager to further escalate the matter to FTTH Escalations for further through which a Service Request Reference number will be communicated with the customer and will be used in all further correspondence with the customer

    5. Upon exhaustion of all aforementioned options to resolve complaint(s) and a customer is still not satisfied with Vodacom, such customer is at liberty to escalate his grievance(s) to the Independent Communications Authority of South Africa (ICASA).

Page Title
Vodacom Fibre General Information Terms and Conditions
Keywords
terms, conditions, fibre, general, information
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/fibre/vodacom-fibre-general-information

Once-Off and Monthly Recurring Voice Bundles Terms and Conditions

CBU

Once-Off and Monthly Recurring Voice Bundles

Terms and Conditions 

  1. Voice bundles will be available to customers on any Contract, Top Up/Flexi voice price plan.
  2. Voice bundles can be purchased using the online Self Service channels including the Vodacom website, the VodaPay App and USSD.
  3. Voice bundles can be purchased as either a Once-Off option, which will be valid for 30 days from and including the day of purchase; or as a Monthly recurring option which will be allocated on the 1st of each calendar month and expire on the last day of the respective calendar month. All unused minutes at the time of expiry will be forfeited.
  4. Voice bundles can be used for calls to any network operator within the borders of South Africa and do not apply to international calls or international roaming.
  5. Voice bundles will be deducted per second during a call, whilst the call remains active. 
  6. Voice bundles purchased Once-Off on Top Up/Flexi plans can either be charged to bill, or against the airtime balance, the customer needs to choose an option at the time of purchase.
  7. Voice bundles purchased Once-Off on Contract price plans will be added to the monthly bill. 
  8. Voice bundles activated as a monthly recurring option will have the associated cost added to the monthly bill on both Top Up/Flexi as well as Contract price plan types. 
  9. Voice bundles can be used for the following types of calls (GSM voice, voice over LTE and Wi-Fi calling) the bundles do not apply to VoIP calls. 
  10. Monthly recurring voice bundles will have the associated cost and bundle allocation pro-rated if activated mid-month based on the date of activation and the remaining days left in the respective calendar month. If a new monthly recurring voice bundle is activated, and there is already a monthly recurring voice bundle active on the line, the new activation will spend until month end and replace the old bundle. 
  11. A recurring voice bundle can be activated or de-activated at any time. 
  12. A customer can purchase as many Once-Off voice bundles as they would like.
  13. Only one monthly recurring voice bundle can be active on a line at any given time. 
  14. In the instance of a migration to another price plan, the voice bundle will remain active when migrating to/from or between a contract or top up/Flexi price plan. If the migration happens from a contract or top up/Flexi price plan to a prepaid price plan, the bundle will be forfeited at the time of migration. 
  15. Where multiple voice bundles are purchased, the order of consumption will be Last in First Out, within the month of purchase. At the start of a new month, if there is a monthly recurring voice bundle active, the new monthly recurring bundle will take precedence in the order of consumption i.e. Last In First Out the monthly recurring bundle will be utilised first, and then any other available Once-Off bundle portions. 
  16. Usage SMS messages will be sent to the customer at thresholds of 70% usage, 90% usage and 100% usage. At the time of either expiry, or depletion of a voice bundle; all further calls will be charged for at the applicable Out of Bundle rate per minute/second of the prevailing price plan type.
  17. Recurring Unlimited voice bundles Fair Usage Policy
  • Vodacom will implement a Fair Usage Policy on the recurring Unlimited voice bundles and will be monitored in real-time.
  • Vodacom will closely observe instances of potentially irregular consumer usage and conduct, and retains the authority to, at its own complete discretion, discontinue or temporarily halt a customer's access to the unlimited voice services in the event of unacceptable utilization, which may encompass, but is not restricted to:
  • Using the service for corporate, business, or commercial use, like
  • Sim boxing or Sim Farming.
  • Least cost routing (LCR)
  • Call centre usage
  • Pay phone usage
  • Bulk calling services
  • Server hosting
  • Any user which causes reputational damage to Vodacom or any third party or brings Vodacom’s brand into disrepute
  • Any use which amounts to a breach of any other agreement Vodacom may have entered into
  • Any use which intentionally interferes with Vodacom’s rights or the rights of third parties
  • Any use which degrades Vodacom's network quality or places unreasonable constraint on the Vodacom Network
  • Any use which intentionally interferes with Vodacom’s ability to provide services
  • Any criminal, illegal, unlawful, or fraudulent act
  • A customer will be notified when Vodacom has detected usage behaviour in contravention of this Fair Use Policy and failure to comply will result in termination of services
  • Vodacom Fair Usage Policy for Unlimited voice services is 15 000 min’s
Page Title
Voice Bundles Terms and Conditions
Keywords
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Terms and Conditions
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Night Shift Terms and Conditions

CBU

Night Shift

Terms and Conditions

Vodacom Night Shift rewards Prepaid and Top Up customers for recharging by a minimum of R12 by allocating a free Night Shift bundle.

Night Shift Recharge Allocation: 

  1. The recharge allocation is only available to qualifying Prepaid and Top Up customers.
  2. Prepaid LTE, Daily Free Calls and Prepaid 79c customers are excluded from the Night Shift recharge, and will not receive the allocation on recharges of R12 or more. Customers with an active allocation who migrate to Daily Free Calls will forfeit their Night Shift allocation.
  3. Night Shift Recharge allocation is not available to Postpaid, Community Service and CST Management SIMs. 
  4. Prepaid and Top Up customers are required to recharge with R12 or more (on a single recharge) and will receive 7 days of FREE calls from 12am till 5am daily.
  5. The allocation only applies to "on-net" voice calls (Vodacom to Vodacom) made from 00h00 to 05h00, (including qualifying "CallBack" calls). 
  6. Qualifying customers will be limited to 60 minutes of Night Shift calls daily.
  7. Customers who qualify for the Night Shift allocation through a recharge (recharge of R12 or more) will only receive one (1) free Night Shift allocation subscription regardless of the number of subsequent qualifying recharges within that 7-day Night Shift period and will only receive one (1) refund per 7-day period. 
  8. Calls going between the Time Windows will be applicably charged for. 
  9. Recharges via airtime transfer will not activate the Night Shift allocation.
  10. The Night Shift allocation will over-ride the Vodacom4Less discounts for qualifying customers.
  11. 4U customers who are on the Airtime Discount Loyalty tariff plan (through Talking Points) will also be eligible to participate.
  12. "Call sponsored" calls will not be zero-rated at and will be charged at the Prepaid and Top Up customers' tariff plan as per the existing Call Sponsor rules. 
  13. Customers who qualify for Night Shift will receive a SMS confirming their participation upon their qualifying recharge.
  14. The following recharges are included in the offering: 
    • All physical & Electronic recharges more than R12
    • All Flexi recharges more than R12
    • All Instant Top Up recharges more than R12
  15. The following recharges/ vouchers are excluded from the Night Shift Recharge allocation: 
    • Big Bonus Voucher
    • Prepaid Passport Voucher
    • R120 Incomer Voucher
    • R49 SMS voucher
    • R5 and R10 voucher
    • All Airtime transfer transactions
    • All flexi's lower than R12
    • SMS and Data bundle purchases
    • Blackberry, MEEP and HSDPA purchases
    • Rewards Company recharges
    • Any Vodacom Add Money corrections, etc.
    • Recharge Type FX (manual fixes)
    • SIGI recharges
    • SIGI Management Recharges
    • Starter Pack pre-loaded airtime
    • Top Up subscription credit
    • Emagine recharges/refunds
  16. The following call types will not be free in the Night Shift period 
    • Roaming Calls
    • International calls
    • Premium rated calls
    • Video Calls
    • Through Connect
    • Reverse Charge
    • SMS, MMS, Data
    • SVS
    • General Service calls
    • VAS calls
    • Directory Enquiry calls
    • Reconnect
    • Message forwarding
    • Fax Out dial
  17. Customers will only receive one 7-day Night Shift access in a 7 day period irrespective of the number of recharges performed within that period. For example: If you recharge with R12 on Monday you will receive 7 days FREE Night Shift. Should you recharge again on Wednesday in the same week you will not get another 7 days of Night Shift - you will need to recharge on day 8 to qualify again.
  18. The duration of the allocation may be extended or curtailed at the discretion of Vodacom.

Night Shift Subscription Service

  1. The Night Shift Subscription service is only available to qualifying Prepaid and Top Up customers.
  2. The Night Shift Subscription service is not available to customers on the Prepaid LTE and 79c prepaid price plans.
  3. The Night Shift Subscription service is not available to Postpaid, Community Service and CST Management SIM's;
  4. The 7-day service will run for 7 days from the date of activation, and the 30-day service will run for 30 days from the date of activation.
  5. You will have 60 minutes, daily, to make FREE on-net calls from 12am - 5am (Video calls are excluded from the offering).
  6. Calls outside the Night Shift time window (12am to 5am) will be charged at your applicable tariff plan rates.
  7. When your 60 FREE minutes have been used, all calls made during the Night Shift period will be charged at your applicable tariff plan.
  8. Conference calls will be included in the Night Shift subscription service and the initiator of the call will be charged from his/her Night Shift bundle. 
  9. "Call sponsored" calls will not be zero-rated and will be charged at the applicable Prepaid and Top Up customers' tariff plan rates as per the existing Call Sponsor rules.
  10. The following call types will not be free in the Night Shift period: 
    • International roaming
    • Premium rated calls
    • Video Calls 
    • Through Connect
    • Reverse Charge
    • SMS, MMS, Data 
    • SVS calls
    • General Service calls
    • VAS calls
    • Directory Enquiry calls
    • Reconnect
    • Message forwarding
    • Fax Out dial 
    • All balances will be available via existing balance enquiry:
      • *135#,  includes Summary, Detailed and Promotional balance checks

General

  1. Vodacom reserves the right to suspend the Service in the event of suspected abuse or fraudulent usage, outside of what is considered reasonable for private, non-commercial use.
  2. Vodacom reserves the right to limit the Service in regions or areas where there is limited network capacity (high congestion) in order to maintain consistent quality of service. 
  3. Vodacom reserves the right to alter or terminate the Service in order to prevent a catastrophic impact on the network. 
  4. While Vodacom will use its reasonable endeavours to provide the Service, it does not commit to the uninterrupted supply of the Service, due to potential capacity limitations on the network. 
  5. Vodacom reserves the right to suspend, cancel or convert the Service with reasonable notice. 
  6. Vodacom reserves the right to change and/ or expand on these terms and conditions and will provide reasonable notice of any material changes prior to such change as and when the circumstances permit.
Page Title
Night Shift Terms and Conditions
Keywords
terms, conditions, night, shift, promotions
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Page Category
Terms and Conditions
Page URL
/vodacom/terms/night-shift-terms-and-conditions
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