Everyday-ta Terms and Conditions

CBU

Everyday-ta Terms and Conditions

  1. Everyday-ta bundles are available to Prepaid and Hybrid customers.
  2. Everyday-ta bundles are not available to Contract Customers.
  3. Customers will be presented with different single purchase recurring offers (pay upfront offers) depending on their activation date. 
  4. The offers below will be presented to new prepaid customers who have been active on the Vodacom network from the 15th of June 2021:

Everyday-ta Bundles

175MB daily + 2.6GB Night Owl for 14 days at R49

250MB daily + 7.5GB Night Owl for 30 days at R99

500MB daily + 15GB Night Owl for 30 days at R169

1GB daily + 30GB Night Owl for 30 days at R299

2GB Once Off + 2GB Night Owl Once Off for 14 days at R49

5GB Once Off + 5GB Night Owl Once Off for 30 days at R99
  • Customers who have joined the Vodacom network from before the 15th of June 2021 and from the 1st of July 2022, will not be presented with the offers above, they will be presented with different personalized offers.
  1. Night Owl data bundles can only be used between midnight 00:00 and 5:00am on any day of the week.
  2. The Night Owl data bundle allocation is once-off.
  3. Everyday-ta bundles are LTE bundles, with 3G fall-back.
  4. The first of the daily bundle allocations will be loaded on the date of purchase of the bundle. Customers will receive an SMS confirming the allocation of the Everyday-ta bundles.
  5. All unused bundles will expire every day at 23:59 on the day of allocation.
  6. Data Transfer is available on Everyday-ta bundles. The transfer is applicable on the data allocated for a particular day –once-off. Data Transfer rules apply.
  7. Data Rollover does not apply to Everyday-ta bundles.
  8. It is possible to purchase other additional once-off bundles when an Everyday-ta bundle is active.
  9. It is possible to purchase an Everyday-ta bundle, and concurrently opt-in to a recurring data bundle.
  10. Bundles with the shortest validity will be consumed first, with the exception of URL bundles which will be consumed on the specific URL stated upon purchase e.g. a YouTube bundle.
  11. Data limit lock rules apply.
  12. When a customer migrates from Prepaid/Hybrid to Post-paid the customer will forfeit the Everyday-ta bundles.
  13. When a customer migrates between Prepaid and Hybrid or within Prepaid and Hybrid plans customer will keep the Everyday-ta bundle.
  14. Vodacom reserves the right to suspend the Service in the event of suspected abuse or fraudulent usage, outside of what is considered reasonable for private, non-commercial use.
  15. Vodacom reserves the right to limit the Service in regions or areas where there is limited network capacity (high congestion) in order to maintain consistent quality of service. 
  16. Vodacom reserves the right to alter or terminate the Service in order to prevent a catastrophic impact on the network. 
  17. While Vodacom will use its reasonable endeavours to provide the Service, it does not commit to the uninterrupted supply of the Service, due to potential capacity limitations on the network. 
  18. Vodacom reserves the right to suspend, cancel or convert the Service with reasonable notice. 
  19. Vodacom reserves the right to change and/ or expand on these terms and conditions and will provide reasonable notice of any material changes prior to such change as and when the circumstances permit. 
Page Title
Everyday-ta
Keywords
Everyday-ta, Everyday
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Page Category
Terms and Conditions
Page URL
/vodacom/terms/promotions/everyday-ta

Daily Free Calls Terms And Conditions

CBU

Daily Free Calls

  1. The Daily Free Calls price plan is only available to existing prepaid customers who are currently on the plan. If these customers free change out via existing channels (*135*01# USSD, 1181 IVR, the VodaPay App, or the Vodacom Portal) then they will not be able to free change back. 
  2. The price plan is subject to per minute billing.
  3. The Daily Free Calls free minutes are applicable to Vodacom to Vodacom voice calls only, and excludes:

3G video calls, premium rated calls, international calls, calls made while roaming on an international network, data calls, fax printout, message forwarding, through-connect and reconnect functionalities (these services do not qualify for (attract) Daily Free Calls minutes).

  1. Free minutes apply regardless of the time of day or day of week.
  2. Vodacom to Vodacom: The first 3 minutes of the call will be charged at R1.25 per minute (incl VAT), and the next 57 minutes will be FREE. If the call continues into the second hour the billing will loop, so the subsequent 3 minutes will be charged and the next 57 minutes will be FREE. All calls will be terminated by the Network at 120 minutes (2 hour rule).
  3. Vodacom to Other network: Calls will be charged at R1.25 per minute (incl. VAT).
  4. Customers will not lose any unused airtime, accumulated loyalty points and SMS/Data/MMS bundles when migrating to the Service from another Prepaid price plan.
  5. "Call sponsored" calls are excluded from the Daily Free Calls benefit and must be charged at the customer's tariff plan as per the existing Call Sponsor rules.
  6. Customers on the Daily Free Calls price plan will receive the Night Shift promotional benefit (when recharging with R12 or more).
  7. The following order of consumption will apply on this price plan: Purchased/promotional minutes will deplete first, and then airtime (3 billed minutes) followed by Daily Free Calls free minutes.
  8. Customers can recharge with all recharge vouchers excluding the Big Bonus voucher and the Passport voucher.
  9. No refunds will be allowed for any dropped calls due to Network congestion.
  10. The Daily Free  Calls voice minutes will be subject to the following acceptable usage policy

a)   Free voice minutes may not be used as part of any bulk calling service for commercial or business purposes.

b)  This Daily Free Calls price plan free voice minutes are not available to WASPs and content providers.

c)   LCR and associated services are not permitted to use this price plan. If the SIM card is used in a fixed location device to regularly make and receive calls to multiple numbers, the service will be suspended immediately, pending an investigation.

d)   Vodacom reserves the right to suspend the service in the event of suspected abuse or fraudulent usage, outside of what is considered reasonable for private, non-commercial use

  1. Vodacom reserves the right to limit the offer in regions or areas where there is limited network capacity (high congestion) in order to maintain consistent quality of service.
  2. Vodacom reserves the right to alter or terminate this offer in order to prevent catastrophic impact on the network.
  3. Whilst Vodacom will use its reasonable endeavours to provide the Service, due to potential capacity limitations on the network it does not commit to the uninterrupted supply of the Service and reserves the right to suspend, cancel or convert the Service to a promotional offering on reasonable notice.
  4. Vodacom reserves the right to amend these terms and conditions and where such amendment is material, Vodacom will provide reasonable prior written notice before any such amendment comes into force.
Page Title
Daily Free Calls Terms and Conditions
Keywords
terms, conditions, daily, free, calls
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/daily-free-calls-terms-and-conditions

Vodacom United Rugby Replica Monthly Jersey Competition Terms and Conditions

CBU

Vodacom United Rugby Championship Replica Rugby Jersey Competition

Terms and Conditions

Vodacom (Pty) Ltd (“Vodacom”) is running the Vodacom United Rugby Championship South African Teams (Vodacom Bulls, Emirates Lions, DHL Stormers, HollywoodBets Sharks) Replica Jersey Competition for the 2024/25 season (the “Competition/s” as relevant) on Vodacom’s official social media platforms.  

These are the Standard Competition Terms and Conditions and comprise Part A (which contains the Competition-specific information) and Part B (which contains general terms and conditions that apply to all competitions). In the event of any conflict, the terms and conditions of Part B prevail.

By entering and/or participating in this Competition, entrants/participants opt into, agree, and consent to be bound by the Terms and Conditions (comprising Part A and Part B) stated below.

Part A: Competition-Specific Terms and Conditions

Competition Duration

  1. The Competition period/duration is from:
    • Start date: 09h00, 30 October 2024.
    • End date: 23h59, 30 June 2025.
  2. Prize Draws will be done at the end of each month for the period of the Competition or as communicated via social media platforms.

Competition Prize/s

  1. The Competition Prize is: The winner(s) will receive their choice of South African Vodacom Rugby United Rugby Championship participating teams Vodacom Bulls, Emirates Lions, DHL Stormers, or HollywoodBets Sharks) replica Jersey as promoted on Vodacom social media and digital platforms. The winner(s) will receive 1 (one) replica jersey of one of these teams. 
    • Total number of Prizes: 4 (four) jerseys per month – one per winner. 1 (one) Vodacom Bulls Jersey, 1 (one) Emirates Lions Jersey, 1 (one) DHL Stormers Jersey, or 1 (one) HollywoodBets Sharks Jersey, per month.
    • Value of the Prize(s) (per Prize): R 1200 (one thousand, two hundred Rand) per jersey per winner (not transferable and not exchangeable or refundable).
    • Prize exclusions: any and all items that exceed the prize as described on social media platforms, and any other Vodacom Products and Services unless specified otherwise.

Eligibility

  1. The Competition is open to Vodacom customers, who have been Vodacom customers for an uninterrupted period of 24 (twenty-four) months or longer, and who entered via Vodacom and/or other third-party social media and digital platforms, who completed the competition form, or other stipulated requirements for entry as specified for the Competition.
  2. Participants are only allowed to enter the Competition once per day during the Competition period or as specified in the relevant social media campaign posts.

Prize Delivery

  1. The Prize delivery for this specific Competition requires physical delivery or collection as contemplated in clauses 1 or 33.2 below, at Vodacom’s discretion.

Part B: General Competition Terms and Conditions

In addition to the Specific Competition Terms and Conditions outlined in Part A above, the following General Terms and Conditions apply to the Competition.

Duration

  1. The duration of the Competition (as stipulated in Part A above) may be extended, curtailed or cancelled at the discretion of Vodacom.

Prize

  1. Vodacom has the right to change the type and quantity of prize/s (described in Part A above) or to substitute it at their discretion, and Vodacom has the right to determine the value of the Prize/s.

Eligibility

  1. Only entries received during the Competition period (as stipulated in clause 1 in Part A above) will qualify as potential winners.
  2. The Competition is only open to natural persons. Entries received from business accounts held by legal persons (amongst other Corporates and SMEs, etc.) are excluded and disqualified from participating and winning in the Competition.
  3. Any entrant/participant under the age of 18 shall present their parent/guardian’s written consent to enter the Competition at Vodacom’s request.
  4. Only entrants/participants who are using SIM cards that have been RICA registered are eligible to win the Competition. Each owner of a SIM card(s) is responsible for complying with South African law by RICA registering their SIM cards.
  5. Unless otherwise stipulated, employees, directors and agents of Vodacom and all participating stores, their immediate families, life partners, business partners and associates, and any person directly involved with the sponsoring, devising, production, management, or marketing of this Competition are not eligible to participate in this Competition.
  6. Entrants/participants must reside in South Africa and be in possession of a valid South African identity document or permanent residence permit or temporary residence permit valid for a period exceeding 3 (three) months for the Republic of South Africa and valid for the Competition duration, and must provide a copy of such an identity document to Vodacom on request - failing which eligibility to win is forfeited.
  7. Entrants/participants are only eligible if they have not won a Vodacom competition during 6 (six) months preceding this Competition. The 6 (six) months calculation will start from the date that Vodacom fulfilled the Prize in the preceding Competition.
  8. In the event that the user of the mobile phone (i.e., the entrant/participant in the Competition) is not the person that is responsible for payment of the participating mobile phone account/ charges, then the Prize will be awarded to the person that is responsible for payment of the participating mobile phone account/ charges.
  9. Vodacom customers who are not in good standing with Vodacom, or are involved in any legal process with Vodacom, or are in arrears with their accounts are not eligible for this Competition.

Valid Entry

  1. A Valid Entry must comply with the stipulated Competition requirements, including following the stated prompts (including on social media or other platforms) or completing the required entry forms.
  2. Qualifying entrants/participants must complete all the required information on the Competition entry form or platform, which can be found via Vodacom’s various social media platforms during the period of this Competition.
  3. Responses directly or via direct messages on any social media platform will not be considered valid entries.
  4. Only correct answers or a correct sequence of answers will be accepted and eligible to be selected as a winner at Vodacom’s discretion.
  5. Unless otherwise stipulated in or required by the entry requirements, there are no additional charges for participating in the Competition. In respect of online entries, standard data costs may apply to uploading a valid entry online, as may be applicable. Standard data costs apply as per the user’s Service Provider and existing price plan for data usage and are subject to the applicable Terms and Conditions of that service.
  6. Vodacom shall not be liable for any costs incurred by the winners for entering the Competition or claiming any prizes. 
  7. Data transfer speeds are not guaranteed and are dependent on network availability and utilisation.
  8. Vodacom (or its Agent) retains the right to determine, at its sole discretion, if entrants/participants meet the stipulated eligibility criteria, criteria for a valid entry, competition requirements, and are eligible to win a prize based on the Competition requirements.

Prize Draw

  1. The winners of the Prize will be randomly selected from all eligible entries who meet all the requirements set out in these Terms and Conditions, and will be selected at Vodacom’s discretion.
  2. The verified winners will be notified within (2) two days after he/she has been selected and verified as a winner.

Winner Validation

  1. All the information provided or related to this Competition shall be managed, captured, and approved by Vodacom.
  2. Vodacom will share personal details of the respective winners, such as name and contact number, with a Vodacom-approved third-party agency, Openfield Marketing, who will notify the respective winners that they have won in the Competition, and by participating in the Competition, entrants/participants agree to and accept such disclosure as is necessary to effect Prize fulfilment.
  3. Vodacom and Openfield Marketing will use reasonable efforts to contact the winners via direct messaging on their social media profile, email, or telephonically as may be applicable on the contact details provided by the entrants/participants to participate in the Competition.
  4. Vodacom and Openfield Marketing shall attempt to contact the winners for a period of 2 (two) normal working weekdays after their names have been drawn and verified as winners. The winners will be contacted during normal working hours, between 8 (eight) in the morning and 5 (five) in the afternoon. Winners will be advised of arrangements in respect of Prizes at the time of contacting the selected winners.
  5. Should an entrant/participant not be available on the contact details provided during the timeframe stipulated above or rejects, forfeit, or decline acceptance of the Prize, that person’s right to the Prize will be deemed to have been waived, and the Prize will be forfeited. Vodacom reserves the right to then award the Prize to the next randomly drawn entrant/participant.
  6. The claim for any Prize will be subject to security and validation, and Vodacom reserves the right to withhold any Prize until it is satisfied that the claim by a particular winner is valid. The selected winners must be able to identify themselves, in a manner determined by Vodacom, as the qualifying entrants/participants to the Competition and have to comply with the required validation procedure, determined by Vodacom, in order to claim any Prizes, failing which such winner will forfeit the Prize and the Prize will be awarded to the next selected qualifying entrant.
  7. Notwithstanding the fact that the Prizes vest in the winners immediately upon the determination of the results, in the event that the required documentation from a particular winner has not been received at the agreed cut-off date communicated to the winner, or no effort is made on the part of any of the winners to make special arrangements to meet the deadline set by Vodacom, such Prize will be forfeited. Vodacom then reserves the right to award the Prize to the finalist that is next in line.
  8. The winners’ name and location may be displayed on www.vodacom.co.za/competition_winners after a period of 2 (two) working days subsequent.
  9. Vodacom shall request the winner’s/winners (as may be applicable) consent in writing to their image and/or likeness being used and published by Vodacom in connection with the Competition for a period of 12 (twelve) months after they have been announced as the winner. The winner may decline the use of their image and/or likeness by Vodacom.

Prize Delivery

  1. The following general conditions apply to the delivery of Prizes, unless otherwise indicated in Part A above.
  2. Vodacom and/or its Agent will determine the mode of Prize delivery at its discretion.
  3. If the method of Prize delivery is identified in Part A above, the clause applicable to that method of delivery as detailed more fully below will apply:
    • In the event of a Prize requiring physical delivery - delivery will take place via courier at dates, times and places agreed to between Openfield and the winner(s). The winner must provide a correct address for delivery. Delivery may only be possible during weekdays (Monday – Friday) between 09h00 – 17h00, and not on Saturdays, Sundays, and public holidays. If the winner is not home for courier or delivery, or the address cannot be found, the winner will be offered one more opportunity to provide an accessible address for delivery and to be available for such delivery; if delivery is still not possible, the Prize will be forfeited.
    • In the event of a Prize requiring physical collection – Vodacom or Openfield Marketing will communicate the address and location where and hours when the Prize can be collected by the winner(s). Neither Vodacom nor Openfield shall be held liable should the winner(s) be unable to collect the Prize. Prize/s must be collected by the winner/s within 10 (ten) working/business days from the announcement and notification of the winners, failing which the Prize will be forfeited.
    • In the event that a Prize can be sent electronically via email, a valid email address must be provided by the winner. If Vodacom or Openfield has sent the email containing the electronic Prize to the email address provided, delivery thereof will be deemed to have taken place. Neither Vodacom nor Openfield will be held liable if delivery to such an email address fails or if the winner is unable to retrieve the email or Prize as sent to such email.
    • In the event of data and/or airtime Prizes, all data Prizes will be allocated to the winners within seven (7) working days after the competition days after the competition winner(s) have been confirmed and the winner(s) details have been confirmed, including the Vodacom MSISDN (cell phone number) that the data and/or airtime must be transferred to.
    • In the event of a cash Prize, the cash Prize will be transferred via EFT (electronic funds transfer) to the winner within seven (7) working days after the competition winner(s) have been confirmed and the winner(s) banking details confirmed by receiving proof of banking details and identification.
    • In the event of a Prize being an award on the VodaPay App, the winner must download the App and register on the App. Vodacom can only transfer money into the VodaPay wallet if the the winner has downloaded the App and registered on it. The cash Prize will be transferred into the winner’s VodaPay wallet within seven (7) working days after confirmation by the winner of their VodaPay details. Should the winner fail to meet the criteria for a period of ten (10) working days, the Prize will be forfeited.
  4. Should Vodacom or Openfield not be able to fulfil their obligation in delivering the Prize(s) to the winner(s), for whatsoever reason, including due to lack of accurate information provided by the winner(s) or the winner(s) inability to receive the Prize, the Prize will be forfeited.
  5. In order to effect arrangements required for the Prize fulfilment in terms of this Competition, Vodacom will share personal details of the respective winners, such as name and surname, and contact number, with a Vodacom-approved third agency, Openfield Marketing, for distribution of the Prize items, and by participating in the Competition, entrants/participants agree to such disclosure as is necessary to effect Prize fulfilment.
  6. If a winner cannot accept a Prize for any reason whatsoever, or if Vodacom or Openfield are unable to deliver the Prize (including for the reasons mentioned above), the Prize will be awarded to the next selected entrant.
  7. All risks and ownership of the Prizes shall pass to the winners on transfer/delivery thereof, and all of Vodacom’s obligations regarding the Competition and Prizes shall terminate.

Prizes are not transferable and not exchangeable

  1. No Prize is transferable or exchangeable and may not be redeemed by, transferred, or given to another person.
  2. No Prize can be redeemed for cash and may not be sold.
  3. Vodacom will not transfer, allocate, or assign a Prize to someone else if requested by the winner.

Personal information and permission to receive marketing and promotional information

  1. User data collected via the Competition will not be used for any other purpose than for the execution of the Competition and/or for the sharing of related marketing and promotional information.
  2. User data collected via entry for this Competition will be stored for as long as it is legally required to and in accordance with Vodacom’s Privacy Policy, http://www.vodacom.co.za/vodacom/terms/privacy-policy.
  3. By entering this Competition, entrants/participants give Vodacom permission to send them marketing or promotional information about Vodacom products, services and other Competitions, and consent to their name, contact number, and/or email address being shared with official Partner/s in the campaign to which the Competition relates, for marketing or promotional purposes.
  4. The entrant(s) will be given the option to opt out of receiving marketing or promotional information via the platform from which they receive such information.

General

  1. Vodacom may be bound by specific event-related rules and regulations that are determined by relevant governing bodies. These rules will be communicated to the competition entrant/participant and with which the competition entrant/participant agrees to comply.
  2. Nothing in these Terms and Conditions is intended to, or must be understood to, unlawfully restrict, limit or avoid any rights or obligations, as the case may be, created for either the entrant/participant or the promoter in terms of the Consumer Protection Act, 68 of 2008 (“CPA”).
  3. The decision of the judges (who decide the winners, as appointed by Vodacom at its sole discretion) on any aspect of the Competition, including the allocation of the Prizes, will be final and binding and no correspondence will be entered into.
  4. In the event of a dispute in regard to any aspect of the Competition and/or the Terms and Conditions, Vodacom’s decision will be final, and binding, and no correspondence will be entered into.
  5. Vodacom may, at its discretion, refuse to award a Prize if entry procedures or these Terms and Conditions have not been adhered to or if it detects any irregularities or fraudulent practices.
  6. Vodacom (or its Agent) is entitled in its entire discretion to disqualify any entrant/participant for any reason and will not be obliged to notify entrants/participants of such disqualification.
  7. Vodacom and/or any other person or party associated with the Competition, their associated companies, partners, agents, contractors and sponsors and any of its personnel involved in the Competition shall not be liable whatsoever for any loss or damage incurred or suffered (including but not limited to direct or indirect or consequential loss), death or personal injury suffered or sustained arising from either participation in the Competition or from claiming the Prize.
  8. Vodacom is not liable for any technical failures affecting participation and/or Prize redemption process of the Competition. In addition, neither Vodacom nor its agents shall be responsible for any loss or misdirected entries, including entries that were not received due to any failure of hardware, software, or other computer or technical systems affecting participating in and/or the Prize redemption process of the Competition.
  9. Vodacom cannot and will not be held liable should it be impossible for it to deliver the Prize or to fully perform, execute or fulfil the Prize. Should the Prize be linked to a specific fixture, match or event, and should that specific fixture, match or event be cancelled, interrupted, postponed, or otherwise affected by events or factors outside of Vodacom’s control, Vodacom cannot be held liable for the fulfilment of the Prize or be required to provide an equivalent or replacement Prize.
  10. Vodacom, its directors, employees, agents and distributors are not responsible for any misrepresentation (whether written or verbal) in respect of any Prize nor in respect of any warranties, guarantees or undertakings given by any person other than Vodacom itself.
  11. If Vodacom is required by law to alter or cancel any aspect of the Competition or to terminate it as a result of changes in legislation, or for any reason whatsoever, it will have the right to terminate the Competition being offered, with immediate effect and without notice. In such event, all entrants/participants waive any rights they may have against Vodacom and its associated companies, agents, contractors, official Partners and/or sponsors.
  12. All information relating to the Competition which is published on any marketing material will form part of these Terms and Conditions. In the event of any conflict between such marketing material and these Terms and Conditions, these Terms and Conditions shall prevail.
  13. The Competition is also subject to and must be read in conjunction with, Vodacom’s existing terms and conditions applicable to its website and mobile site, respectively: https://www.vodacom.co.za/vodacom/terms/website-terms-and-conditions
Page Description
Vodacom United Rugby Championship South African Teams (Vodacom Bulls, Emirates Lions, DHL Stormers, HollywoodBets Sharks) Replica Monthly Jersey Competition 2024 / 25 (the “Competition”) on Vodacom’s official social media platforms.
Page Title
United Rugby Replica Monthly Jersey - Competition | Vodacom
Keywords
United Rugby Replica, Rugby Replica Jersey
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/competition/united-rugby-replica-jersey

Out Of Bundle Limit Lock Terms And Conditions

CBU

Out Of Bundle Limit Lock Terms And Conditions

Data Services Out Of Bundle Limit Lock

These terms and conditions apply to the Out of Bundle Limit Lock(s) which Vodacom will apply to your data services, voice services and SMS. 

  1. Vodacom Out of Bundle Limit Lock applies to data services for all Top Up and Postpaid Subscriptions for Vodacom Business Customers.

  2. In the event that you or your company's authorised administrators, Master Account Holders or Primary Decision Maker(s) ("Authorised Persons") have not opted in to being charged out of bundle rates in respect of data services, then as soon as you reach your allocated data usage as per your Price Plan, the Out of Bundle Limit Lock will automatically suspend your access to the Vodacom Network for data services.

  3. If you or the Authorised Persons have opted in to being charged out of bundle rates in respect of data services, then you will be charged out of bundle rates for data services in accordance with your applicable Price Plan.

  4. If you or the Authorised Persons have opted in to being charged out of bundle rates in respect of data services, then you will be charged out of bundle rates for data services in accordance with your applicable Price Plan.

    1. No limit lock be applied to the out of bundle charges for data services (and therefore charges for data at out of bundle rates will be unlimited); or 

    2. To set an Out of Bundle Limit Lock for data services by choosing a Rand value (excluding VAT and any monthly subscription charges) to be spent on data services, and when you reach this Rand value, Vodacom will automatically suspend your access to Vodacom Network for data services only. 

  5. The Out of Bundle Limit Lock will not apply to out of bundle charges incurred prior to requesting the activation of the Out of Bundle Limit Lock. 

  6. You will receive a notification when the Out of Bundle Limit Lock has been activated, which will occur between 24 to 48 hours from confirmation of receipt of the request. 

  7. The Out of Bundle Limit Lock will calculate the balance of the out of bundle charges you have been charged for data services on a calendar month basis and will reset to R0 at the beginning of each month.

  8. The Out of Bundle Limit Lock will automatically suspend your access to data services as soon as you reach the predetermined Rand value and you will lose connectivity to the Vodacom Network in respect of data services only. 

  9. You can resume data service(s) when:

    1. you purchase an additional  data bundle; or

    2. The Out-of-Bundle Limit Lock is removed upon request; or

    3. The Out-of-Bundle Limit Lock Rand value is increased upon request. 

  10. The Rand value to which the Out of Bundle Limit set is exclusive of VAT. Out of bundle charges will be billed in addition to any monthly subscription charge(s).

  11. The Authorised Persons with applicable account administrator privileges, Self-Service privileges or Out of Bundle Limit Lock privileges will be able to opt-in to out-of-bundle charges for data services in respect of each user and set the Rand value for the Out of Bundle Data Limit lock applicable to the out-of-bundle charges for data services for that user.   

  12. Out of Bundle Limit Lock Rand values can be set by Authorised Persons by using the following channels:

    1.  USSD (*135#);

    2. Customer Care

  13. You will receive notifications when you have:

    1. Opted-in to  being charged out of bundle data rates and have selected the Rand value applicable to the Out of Bundle Data Limit Lock;

    2. Increased or decreased the Rand value of the Out-of-Bundle Limit Lock;

  14. The Authorised Persons may choose to opt-out of being charged out of bundle data rates upon request. The opt out will take effect between 24 to 48 hours from confirmation of receipt of the request and will not apply to any out of bundles charges already incurred.  

Voice Services and SMS

  1. No Out of Bundle Limit Lock will automatically apply to voice or SMS services. 

  2. The Authorised Persons may request to set an Out of Bundle Limit Lock for voice and / or SMS services by choosing a Rand value (excluding VAT and any monthly subscription charges) to be spent on voice or SMS services.

  3. The same terms and conditions as set out above will apply. 

General

  1. These Terms and Conditions do not replace any other terms and conditions, agreements or contracts that exist between you and Vodacom.

  2. Vodacom reserves the right to modify the Service(s) where reasonably required and may from time to time expand on these Terms and Conditions. You will be bound by all current Terms and Conditions, so please update yourself with them on a regular basis.

  3. The Vodacom Privacy Statement applies to this service.  By using this service you agree that you have read and understood the Vodacom privacy statement. http://www.vodacom.co.za/vodacom/terms/privacy-policy.

Page Title
Out Of Bundle Limit Lock Terms and Conditions
Keywords
terms, conditions, data, bundle, out, of, limit, lock
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/data-bundle-terms/out-of-bundle-limit-lock

Vodacom Wi-Fi Calling/VoWiFi Terms And Conditions

CBU

Vodacom Wi-Fi Calling/VoWiFi

Terms and Conditions

  1. Wi-Fi calling is a service available to certain smartphone devices on the Vodacom network that allows traditional voice calls to be routed over a Wi-Fi network instead of the traditional Vodacom or other base station. The service aims to improve the call quality and user experience of voice calls when the cellular signal strength is very weak and/or the customer is roaming in a foreign country. 

  2. In order to use Wi-Fi calling a customer needs to have a compatible device that supports Wi-Fi calling on the Vodacom network, the correct version of software approved by Vodacom, as well as the VoLTE/VoWiFi service provisioned on their SIM card. Customers can contact customer care on 082 135 to have the service provisioned, the service is free of charge. The Wi-Fi calling function also needs to be switched on in the device's settings, please consult your device manufacturer's user guide to find out where to enable Wi-Fi calling. 

  3. Wi-Fi calling will only function when one of the following 3 parameters, or a mixture of these parameters are met:

    1. The devices cellular signal drops below a pre-set threshold and is connected to a working Wi-Fi network.

    2. The device is in flight mode with Wi-Fi enabled.

    3. The device is being used in a foreign country with the Vodacom SIM card inserted and connected to a working Wi-Fi network.

  4. Please note that not all Wi-Fi networks will function correctly with Wi-Fi calling depending on how the network has been configured by its administrator. If a Wi-Fi network is slow and/or unreliable it may affect the ability to make a call or the quality of the call being placed. Similarly if Wi-Fi calling has been blocked on a particular Wi-Fi network, the Wi-Fi calling service may not work correctly.

  5. When using Wi-Fi calling locally (within the borders of South Africa) the parameters 3.1 and 3.2 need to be met in order for Wi-Fi calling to take over as the default voice bearer. Calls will be charged as if the customer was making a call over the cellular network. This means that where there are voice bundles available or a minute balance, the call will deduct minutes/seconds from the bundle depending on the price plan type. Where there are no voice or minute bundles available, the call will be charged at the standard per minute or per second rate applicable to the price plan terminating the call.

    NB: Wi-Fi calling will NOT use available Data bundles and is not treated as a VoIP call.

  6. Wi-Fi calling can be used whilst roaming (Postpaid only) and where parameter 3.3 is met, the customer will be able to make a call over the Wi-Fi network as if he/she was within the borders of South Africa, that is to say that calls will be charged in a similar fashion to the rates term 5 refers to so long as the device remains connected to a working Wi-Fi network. In this instance, regardless of whether roaming is active or not on the line, roaming call rates will not apply for calls placed or received. It is important to note however that you may still incur roaming or Travel Saver rates if your device disconnects from Wi-Fi at any given time and a call is either placed or received during this time of disconnection. Please refer to the roaming and Travel Saver rates applicable to the region you are traveling to. 

  7. In order for a customer to determine if their Wi-Fi calling is active and working, they need to look for the following indicators bearing in mind these can be different from device to device.

    1. A logo of a traditional handset with a Wi-Fi logo coming out of it (triangle made up of a series of curved lines)

    2. The text 'Wi-Fi Call' appearing on the screen

    3. The text 'Vodacom VoWiFi' appearing on the screen

      NB: You may need to pull down from the top of the screen of your device in order to see all logos and/or text.

  8. Vodacom reserves the right to amend these terms and conditions and where such change is material, Vodacom shall provide prior written notice of such change or amendment.

Page Title
Vodacom Wi-Fi Calling/VoWiFi Terms and Conditions
Keywords
terms, conditions, wifi, calling, vowifi
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/vodacom-wi-fi-calling
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