Data Refill Terms And Conditions

CBU

Consumer Data Refill Service

Terms and Conditions

Consumer Data Refill Service

Vodacom reserves the right to expand on and/or amend these terms and conditions and where such change is material, Vodacom shall provide you with reasonable prior written notice prior to any such change taking effect.

  1. The Data Refill service will be available to all Prepaid, Hybrid and Post-paid Vodacom customers
  2. You can opt in or opt out the Data Refill service using the following channels:
    1. USSD (*135*6#)

  3. The following Once-Off Mobile Internet Data Refill bundles will be available for purchase via the Data Refill service for Mobile Internet customers:
     

    Data Refill MI Data Bundles

    Bundle Type

    Bundle Size

    Bundle Validity

    Bundle Price

    Prepaid  and Hybrid Customers Only

    Data  20MB3 DaysR 3.50

     Postpaid Customers Only

    Data200MB30 DaysR 29.00
    Data500MB30 DaysR 69.00
    Data1GB30 DaysR 85.00

  4. The following Once-Off Mobile Broadband Data Refill bundles will be available for purchase via the Data Refill service for Mobile Broadband customers:

     

    Data Refill MBB Data Bundles
    Data Refill MBB Data BundlesBundle SizeBundle ValidityBundle Price
    Data500MB30 DaysR 50
    Data    1GB30 DaysR 80
    Data2GB30 DaysR 141
  5. If you are already opted into the Vodacom Smart Recommendations service you will be able to opt into the Data Refill service
  6. If you opt into the Data Refill service but did not opt into to the Vodacom Smart Recommendations service you will be required to opt out of the Data Refill service before being able to opt into the Smart Recommendations service.
  7. If you opt into the Data Refill service you will not be charged for any out of bundle data usage
  8. Once you have opted into the Data Refill service and you finish all the active anytime data in your account, the subscribed to Data Refill data bundle will be allocated into your account and the cost of the bundle added onto your monthly bill.
  9. Once an auto-purchase has been made into your account the customer will receive an SMS confirming the auto-purchase made
  10. The number of times that a Data Refill will be made on your account in any given month will be dependent on when you reach your Credit Limit Lock or Call Limit Lock
  11. In the event that a you have reached your Voluntary Call Limit a data refill will no longer be made in the your account up until the limit is increased or removed.
  12. Please note that once a call limit is reached you will be barred for all outgoing calls, SMS and data connections, except to emergency 112 and Vodacom customer care 135 for the remainder of the month. However, should the threshold be reached during a voice call or data download, the locking will only be implemented after that interaction is complete and you will remain liable for the charges incurred.
  13. In the event that you have reached your Credit Limit a data Refill will no longer be made in the your account up until your account is unlocked
  14. You can change the data bundle allocation for Data Refill service once a day
  15. The changed data bundle allocation will be applied to your Data Refill service immediately
  16. If you're opted into Data Refill you will still be able to purchase other data bundles
  17. You can call Customer Care on 082 135 for information regarding the Data Refill service
  18. The Data Refill service is not applicable to Data Roaming
  19. Blackberry customers are excluded from the Data Refill service and as a result cannot opt into the Data Refill service
  20. The Corporate Clients of which Vodacom has predefined purchase agreements will be excluded from the Data Refill service.

Data Refill Specific Data Usage Notifications

  1. If you are opted into the Post-paid Data Refill service will receive Data Refill specific data usage notifications. These data usage notifications will inform you of data remaining and reminders of the data bundle that will be auto-purchased into their account when all their anytime data is finished
  2. If you are opted in to both the Smart Recommendations service and the Data Refill service will no longer receive data usage notifications that have personalised offers but will receive Data Refill specific data usage notifications
  3. The Data Refill specific data usage notifications will be only applicable to anytime data bundles and not time based (Night Owl) or URL specific data bundles active in your account
  4. Your numbers that receive notifications on behalf of other numbers (alternative numbers) will not receive the Data Refill data usage notifications but will instead receive service data usage notifications
  5. The channels in which you will receive Data Refill specific data usage notifications are:
    1. SMS

Data Refill Bundles

  1. The Data Refill data bundles will be for once-off use and will only re-allocate when you deplete all active anytime data in their account
  2. For Postpaid Data Refill bundles will be valid for 30 days and for Prepaid Data Refill bundles will be valid for 3 days including the day of purchase. For post-paid customers, if the bundle is purchased on the 15th of the month, in a month that has 30 days, it is valid until the 14th day of the following month 1.e 15th April to 14th May. If a month has 31 days then the bundle will be valid up to and including the 13th day of the following calendar month i.e. 15th July till 13th August. In the month of February, where the month has 28 days and the bundle is activated on the 15th of the month, the bundle will be valid up to and including the 16th of March. In the month of February where the year and a bundle is purchased on the 15th of month, the bundle will be valid up to and including the 15th of March. The bundle will expire on 23:59 on the day of expiry.
  3.  All unused data at the time of expiry will be forfeited
  4. A Data Refill bundle purchased on a Post-paid price plan will have the associated cost added to the monthly invoice.
  5. All the prices of the once-off Data Refill bundles include VAT.
  6. You will be charged for the volume of data sent and received, and not the time you spend connected.
  7. The Data Refill bundles do not apply to data roaming.
  8. Data Refill bundles do not have an out of bundle rate, the applicable out of bundle  rate associated with the respective price plan must be charged per MB when the Data Refill is either depleted or it expires when a customer has opted out of the Data Refill service. This should apply depending on the Out of Bundle data limit lock applied on your line. 
  9. In the Post-paid Order of Consumption, the First In First Out consumption rule will apply to the Data Refill bundles.
  10. A Data Refill bundle will not be prorated. The full data allocations and associated cost respective bundle will be charged and allocated at the time of purchase.
  11. In the instance that you opt-out of the Data Refill service while you have Data Refill data bundles active in your account, those remaining Data Refill bundles will remain active in your account until depletion or expiry.
  12. In the instance that you change your Data Refill bundle allocation while you still have Data Refill data bundles active in your account, those remaining Data Refill bundles will remain active in your account until depletion or expiry.
  13. The Data Refill Data bundles are valid until 23:59 on the 30th day from and including the day of purchase.
  14. Night Owl Data does not get allocated to Data Refill data bundles.
  15. When you have opted in to Data Refill Post-paid and you migrate to a Prepaid plan, you will forfeit the Data Refill service, in case you wish to have Data-Refill, you will need to opt in to the Prepaid Data Refill service.
  16. When a Post-paid customer that has opted into the Data Refill Data service migrates to a Top Up/uChoose plan, their Data Refill Data service settings will be no longer applicable.
  17. When a Post-paid customer that has opted into the Data Refill Data service migrates to another Post-paid plan, their Data Refill Data service settings will still be retained.
  18. When a Post-paid customer that has a Data Refill Data bundle migrates to a Prepaid plan, the Data Refill data bundle will be forfeited.
  19. When a Post-paid customer that has a Data Refill Data bundle migrates to a Top Up/uChoose plan, the Data Refill data bundle will be forfeited
  20. When a Post-paid customer that has a Data Refill Data bundle migrates to another Post-paid plan, they will retain their Data Refill data bundle.

General

  1. These Terms and Conditions do not replace any other terms and conditions, agreements or contracts that exist between you and Vodacom.
  2. Vodacom reserves the right to modify the Service(s) where reasonably required and may from time to time expand on these Terms and Conditions and amend the charges. You will be bound by all current Terms and Conditions, so please update yourself with them on a regular basis.
  3. The Vodacom Privacy Statement applies to Data Refill.  By using Data Refill you agree that you have read and understood the Vodacom privacy statement. http://www.vodacom.co.za/vodacom/terms/privacy-policy.
  4. Vodacom shall have no liability to you in respect of your use of these services to the extent permitted by law.  Vodacom shall not be liable for any losses arising as a result of technical or other failure of the Services and Vodacom does not warrant that the service shall be fault free or free of interruptions. 
Page Title
Data refill Terms and Conditions
Keywords
terms, conditions, data, bundle, refill
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Page Category
Terms and Conditions
Page URL
/vodacom/terms/data-bundle-terms/data-refill-terms-and-conditions

Vodacom's 112 Emergency Service App Terms And Conditions

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Vodacom's 112 Emergency Service App

Terms and Conditions

  1. The Vodacom 112 Emergency Service App is exclusively available for Vodacom customers on Prepaid, Contract and Top Up / Hybrid packages who experience communication barriers  such as Deaf, hard of hearing, hearing impaired, deaf, speech impaired, Deafblind ("Customers")

  2. The Vodacom 112 Emergency Service App enables Customers  to communicate with the ER24 Emergency Services Contact Centre from their mobile device

  3. Using the Vodacom 112 Emergency Service App to contact the emergency contact centre via the App, Customers are able to access various emergency services such as fire, police, sea rescue, traffic and ambulance services

  4. Customers must download the Vodacom 112 Emergency Service App from the Google Playstore and Apple iStore

  5. The Vodacom 112 Emergency Service App can only be used within South Africa. It will not work while a Customer is roaming

  6. The Vodacom 112 Emergency Service App is available 24 hours, every day of the year

  7. The Vodacom 112 Emergency Service is a free app. You will however attract data charges in the following instances: 1) when being authenticated via Google+ and Facebook during the registration process and 2) when utilising location services.

  8. Vodacom customers must enter their cellphone number in order to register to use the Vodacom 112 Emergency Services App.

  9. Customers must select their disability type as part of the registration process. Note: By selecting your disability and clicking ‘next’ you would’ve agreed to the applicable Terms and Conditions and the Vodacom Privacy Statement

  10. Customers may contact the Emergency Service Contact Centre from any smart Android and Apple devices active on the Vodacom network.
    Minimum operating system versions:

    1. IOS - 10 and above.

    2. Android - 7.0 (Nougat) and above.

    3. (Windows based phones will not be supported in this phase)

  11. When registering for the Vodacom 112 Emergency Service App, mandatory fields need to be completed such as your cell number, type of disability and acceptance of the Terms and Conditions and the Vodacom Privacy Statement.

  12. This 112 Emergency Service App is not designed to replace the traditional 112 voice service. Customers who are able to contact the 112 voice emergency service can continue to do so.

  13. Once registered, you may only change your address, medical conditions and next-of-kin details.

  14. Customers will need to register for the Vodacom 112 Emergency Service App even though they have registered for the 112 SMS service. Note that the Customers may continue to use the 112 SMS Emergency Service.

  15. Customers will need to register again for the Vodacom 112 Emergency Service App should their  cellphone number change

  16. You may experience some delays when  receiving your OTP (One Time Pin) via SMS when interacting with the Vodacom 112 Emergency Service App

  17. You will be unable to use this 112 Emergency Service App when there is no network coverage.

  18. Vodacom and ER24 (the emergency service provider) do not accept any liability whatsoever and including, to the fullest extent permitted by law, any liability for any damages and/or losses arising from the use of the service and in particular, delivery failure and/or delay.

  19. The functionalities in the Vodacom 112 Emergency Service App may be updated on an ongoing basis to improve the service.

  20. You agree that if you requested help and the emergency services agent fails to get more information from you after one attempt within 3 minutes, they will initiate contact with your next of kin for a further 15 minutes at 5-minute intervals, if registered. If your next of kin is available, the Emergency Services agent will proceed with dispatching the applicable emergency services provider. If your next of kin is unavailable or not recorded, the case will be closed and no emergency service will be dispatched.

  21. You agree that if you requested help and have not provided the minimum required information such as your location and type of emergency service required, the case will be closed with no dispatching of emergency services. Not providing information could be as a result of your battery dying or you have no connectivity.

  22. The dispatch of an emergency service (such as an ambulance) may result in you incurring charges.

  23. You will no longer be able to use the Vodacom 112 Emergency Service App if your cellphone number is ported out of the Vodacom network or if you are no longer a Vodacom customer.

  24. Your location will be established via location services. Note: There are instances that the location will not be 100% accurate. You consent to Vodacom using your location in instances where you require assistance via the 112 Emergency Service App

  25. If you misuse/abuse the service, the details may be recorded and forwarded to the appropriate authorities.

  26. This emergency service is only available in the English language.

Page Description
The Vodacom 112 Emergency Service App is exclusively available for Vodacom customers on Prepaid, Contract and Top Up / Hybrid packages who experience communication barriers such as Deaf, hard of hearing, hearing impaired, deaf, speech impaired, Deafblind
Page Title
Vodacom’s 112 Emergency Service App
Keywords
112 Emergency Service
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Page Category
Terms and Conditions
Page URL
/vodacom/terms/vodacoms-112-emergency-service-app

Vodacom Travel SIM Bundle Terms And Conditions

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Vodacom Travel SIM Bundle

Terms and Conditions

The Vodacom Travel Bundles are available to tourists entering South Africa, which allows tourist to stay connected locally.  Customers can purchase the Travel Bundles from Vodacom Airport Stores and participating Retailers.  This starterpack defaults onto the Power Pack Price Plan - specific Terms & Conditions can be accessed at https://www.vodacom.co.za/vodacom/terms/power-pack

INTEGRATED BUNDLES

  1. These bundles includes data, airtime, any network and any time minutes and SMS, valid for 30 days, which is allocated at time of SIM purchase, RICA and activation. Customers can purchase the Travel Bundles from Vodacom Airport Stores and participating Retailers.
  2. The bundle is a once off allocation that does not automatically recur, and is valid for 30 days from and including the day of activation.
  3. The Travel Bundles include free International Calling Plus
  4. Bundles are available to all existing Prepaid Price Plans
  5. Bundles are not transferable.
  6. Order of Consumption of data will follow the model below:
    1. Free allocations
    2. Shorter Validity
    3. Anytime data (30-day validity)
  7. All unused data at the time of expiry (23:59 on the 30th day after purchase) will be forfeited.
  8. Once-Off data bundles can be purchased using Airtime Recharge by dialling *135# and following the Buy menu, the VodaPay App or Retail Stores.
  9. Once-Off bundles do not apply to data roaming
  10. Bundle allocation:
     

Travel Bundle

R299,00 

R449,00

R699,00

Allocation

3GB Bundle

5GB Bundle

10GB Bundle

30min ANAT

50min ANAT

100min ANAT

R50 airtime

R100 airtime

R150 airtime

30 SMS

50 SMS

100 SMS

ICP (International Calling Plus) 

Free

Free

Free

Validity

30 days

30 days

30 days


  1.  
  2. Standard International Calls are charged on a per minute basis.  Refer to link for more information on International Roaming: 
    https://www.vodacom.co.za/vodacom/services/convenience-and-security/calling/international-roaming
Page Description
These bundles includes data, airtime, any network and any time minutes and SMS, valid for 30 days, which is allocated at time of SIM purchase, RICA and activation.
Page Title
Vodacom Travel SIM
Keywords
Vodacom Travel SIM
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/vodacom-travel-sim

Vodacom Travel Saver Terms And Conditions

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Vodacom Travel Saver

General Terms and Conditions

  1. Vodacom Travel Saver is applicable only when roaming in the participating countries. The participating countries, zones and applicable rates are annexed hereto and form part of these terms and conditions. 
  2. In order to qualify for Vodacom Travel Saver rates, you must ensure that you are roaming in a qualifying country that is listed as a Vodacom Travel Saver country.
  3. All networks in the qualifying countries will be charged at Travel Saver rates with the exclusion of Malta Maritime services which is a satellite network, Angola, Ethiopia and Senegal.
  4. Vodacom Contract, Prepaid and Top Up customers with roaming activated. 
  5. Prepaid and Hybrid customers have a limited data services footprint. As countries and networks launch prepaid data roaming services, the networks will automatically allow data services for Travel Saver.
  6. Customers with the basic roaming services (Vodafone World) already activate can opt-in to the Vodacom Travel Saver offer using the following channels:
    1. Keyword SMS - SMS "SAVE" to 123 while in SA (free) or +2782123 while abroad (roaming SMS rates will apply). You might be prompted to SMS to 31050 instead, this only works while in SA.
    2. Service Providers
    3. Vodacom Online Portal, Select Services > Calling Services
    4. Calling Customer Care, 082135
    5. USSD, Dial *135#> Service> roaming

The above mentioned channels can also be used to de-active the service

  1. After activation of the service, Vodacom Travel Saver will remain the customers default roaming option when they travel in the qualifying countries until it is de-activated.
  2. There is a daily subscription fee applicable on the service. The subscription fee is only applicable/charged on days that a customer is roaming on the Vodacom Travel Saver qualifying countries and making use of any roaming service i.e making or receiving calls, sending SMS and data usage (days with no roaming event will not be charged a subscription fee).
  3. Receiving an SMS or calls to customer care are events that will note trigger the daily subscription fee
  4. If a customer is not roaming on a participating Vodacom Travel Saver country, the applicable Vodafone World Zone Rates will apply.
  5. When the customer de-activates Vodacom Travel Saver, they will not qualify for the rates even if they are roaming in a Vodacom Travel Saver country, Vodafone World Zone Rates will apply. 
  6. When a subscriber has opted for Vodacom Travel Saver and is roaming on an Africa Roaming network, Vodacom Travel Saver rates will apply.
  7. While roaming on any participating Vodacom Travel Saver country, calling Vodacom’s dedicated Customer Contact Centre (+2782135) will be free.
  8. Customers may not have SMS roamer and Vodacom Travel Saver active simultaneously however they are allowed to move between SMS Roamer and Vodacom Travel Saver.
  9. Customers may have Vodafone world and Vodacom Travel Saver active simultaneously however Vodacom Travel Saver will apply when roaming in the Vodacom Travel Saver qualifying footprint, Vodafone World rates apply when customer is not roaming in the Travel Saver qualifying footprint. 
  10. If customer has triggered an event and used Travel Saver but opts out of the service, Vodafone World rates will apply only from the next day.
  11. The Vodacom Travel Saver fee must be billed based on South African dates and times (i.e. The daily subscription fee will be charged according to the day start in South Africa).
  12. While roaming on any of participating Vodacom Travel Saver countries, accessing your voicemail (132) will be charged as a roaming call made back to South Africa each time the call is made. 
  13. Vodacom Travel Saver rates exclude premium and satellite numbers i.e. calls to these numbers will be charged at the current premium and satellite rates.
  14. Vodacom Travel Saver rates exclude Bundled minutes, promotional tariffs, free minutes. Public holidays and off-peak rates do not apply.
  15. The Vodacom Travel Saver service is only available for personal use and non-commercial purposes.
  16. The unitization for the Vodacom Travel Saver offer will remain the same as the existing Vodafone World unitization (60:60 for voice and 10kB increments for data).
  17. All rates are VAT inclusive
  18. The table below provides the Travel Saver rates across both zones:
 

ZONE 1

ZONE 2

ZONE 3

Daily Fee

R30

R60

R30

Voice per min

R 2.50

R 7.50

R 10

Data per MB

R 2

R 7.50

R 10

SMS

R 0.80

R 2

R 2
Page Title
Vodacom Travel Saver Terms and Conditions
Keywords
terms, conditions, travel, saver, international, roaming, calls
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/vodacom-travel-saver-terms-and-conditions

ConnectforChange Terms and Conditions

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ConnectforChange Terms and Conditions

Introduction

  1. These Terms and Conditions ("terms and conditions") govern the relationship between Vodacom ("Vodacom", "us", or "we") and you ("you" or "your") regarding your participation in the Vodacom ConnectforChange Initiave. Your participation is also governed by the Privacy Policy and existing Vodacom Subscriber terms and conditions.
  2. Please read these terms and conditions and the Privacy Policy carefully before making any donations. By donating you are agreeing to these terms and conditions. If you do not accept these terms and conditions, please do not make any donations or submit any information to Connect for Change.
  3. We reserve the right, at any time, to modify and update these terms and conditions by posting such updated terms and conditions on the Vodacom website. Any such updates shall apply to you and by continuing to make any donations, you shall be deemed to have accepted such changes.

What is ConnectforChange?

  1. Vodacom has created a donation platform called ConnectforChange. The platform will enable customers to donate money to a cause that they are passionate about or is close to their heart. The donations will be facilitated through an independent trust and invested into various programs. By contributing through ConnectforChange, you contribute to helping Vodacom connect South Africa to a better future.

ConnectforChange Trust

  1. The ConnectforChange Trust (the Trust) was formed in 2020 and is responsible for overseeing and distributing the money raised through the ConnectforChange platform. The independent trust that is registered as a Non-Profit Organisation (NPO) in terms of the Non-Profit Organisations Act 71 of 1997 and as a PBO (Public Benefit Organization) in terms of the Income Tax Act 58 of 1962 with PBO reference number: 930073694. Although Vodacom is the founder of the Trust, the Trust is a stand-alone Trust and operates outside of Vodacom and has mixture of both independent trustees and Vodacom employees as Trustees.
  2. The internal Trustees are Takalani Netshitenzhe and Melanie Forbes. The independent Trustees are Khensani Nobanda and Nola Dlamini.

Who are the Beneficiaries?  

  1. The donations received will be donated to The Lunchbox Fund NPO registration number: 136-386 and PBO registration number: 930042075.
  2. The first five years of a child's life are critical for their physical, social, emotional and cognitive development. The 'essential package' of integrated Early Childhood Development ("ECD") services in South African policy covers the five pillars of: Social Services, Maternal and Child Health Interventions, Support for Primary Care Givers, Stimulation for Early Learning, and Nutrition Support. The Lunchbox Fund seeks to address two of these five pillars - Nutrition Support and Stimulation for Early Learning - through spearheading nutrition provision in ECDC and playgroups offering quality educare across the country.
  3. Lunchbox Fund has reached 800 000 beneficiaries with 23 million relief meals since the onset of COVID-19. The lasting impacts of the pandemic make school nutrition important now more than ever. Millions of children in South Africa rely on a daily meal at school to alleviate hunger and enable learning. The Lunchbox Fund helps vulnerable and food-insecure children in South Africa get the education they desperately need to build a life free of poverty.
  4. Lunchbox pre-vets schools for the quality of their educare before they are added to the program. Lunchbox fieldworkers undertake quarterly unannounced monitoring visits to all participating schools and partner organizations to ensure adherence to the Lunchbox standards. Data is captured electronically in-field and uploaded to the Lunchbox customized cloud-based management platform, informing our food orders. Support is offered for a minimum of a year, and sustained for as long as a school has a need and adheres to program protocols.
  5. Lunchbox Fund partners:

Education Partners*

  • Anna Foundation
  • Cotlands
  • Early Care Foundation
  • Khanimamba
  • LEAP Science and Maths Schools
  • LETCEE
  • Ntataise Trust
  • Siyakhathala Community Development
  • Surfer Kids
  • Uphawu Community Development
  • Young Bafana Soccer Academy

Centres for Early Childhood Development:

  • Ikamva Labantwana Bethu
  • Lesedi Educare
  • Love to Give
  • Ntataise Lowveld
  • Penreach
  • Sikhululekile Reading Development
  • South African Education Project
  • Tshepang
  • Thata iLiza
  • Waves for Change

How do I make a donation?

  1. You can make a donation via the VodaPay app, via USSD by dialling *103#) or on the following bank account:

Name of account: The Connect for Change Trust

Type of account: Business Current Account

Account number: 000 572 586

Branch Name: Johannesburg

Branch code: 000205

  1. For Prepaid customers, the donation amount will be deducted from your pre-paid airtime balance. Vodacom will provide you with a section 18A certificate detailing all information required to claim a deduction.
  2. For Hybrid (TopUp) and Postpaid (Contract) customers the donation amount will be added to your contract bill at the end of the month. Your donation will appear as Vodacom Donation on your Contract Invoice. Please consult your tax or financial advisor for specific questions about your donation. All ConnectforChange donations are tax deductible. Vodacom will provide you with a section 18A certificate detailing all information required to claim a deduction.
  3. Your donation is immediate and irrevocable. Accordingly, ConnectforChange cannot refund or cancel a donation that you have already made.
  4. As a Contract customer, you may make a fixed donation amount of R2 / R5 / R10 or R50. As a Prepaid & Hybrid (Top-Up) customer, you may make a fixed donation amount of R1 or R2.
  5. All customers can donate their VodaBucks in the VodaPay App towards a meal hamper that will be distributed by The Lunchbox Fund.
  6. You cannot donate using your data balance, for now you can only donate using your airtime balance.
  7. All Vodacom Contract customers have the option to donate on a once-off or recurring basis. In the event that you elect to donate on a recurring basis, the donation amount will be automatically added to your monthly bill and shall continue to do so until you cancel or opt out of the recurring donation.
  8. There is no recurring donation for Vodacom Prepaid or Hybrid (Top-Up) customers, you will have to actively make a donation every time you wish to do so.
  9. You can donate as often as you want, however recurring donation will only be once a month. Recurring amount can be changed; and will reflect from the following month onwards.
  10. To cancel a recurring donation option, please follow the Opt-Out steps on VodaPay App and USSD string *103#

Contact details

  1. Vodacom Customer Care call 135 or dial *135#

Account enquiry call 137

To view your airtime balance dial *136#

To cancel a recurring donation option, please follow the Opt-Out steps on VodaPay App or on USSD string *103#

Page Description
Vodacom ConnectforChange Initiave. Your participation is also governed by the Privacy Policy and existing Vodacom Subscriber terms and conditions.
Page Title
ConnectforChange Terms and Conditions
Keywords
ConnectforChange
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/connectforchange

VodaLend Voucher Advance Terms and Conditions

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VodaLend Voucher Advance Terms and Conditions

  1. Introduction
    • The VodaLend Voucher Advance product (the “Vouchers”) is provided by Vodacom Payment Services (Pty) Ltd (“VPS”) in conjunction with an appointed third-party service provider (Nairtime South Africa (Pty) Ltd).
    • Any reference to “VPS Approved Platform” shall mean any website, application or contact point used by VPS in the facilitation of purchase of the Vouchers.
    • These terms and conditions the (“Voucher Terms and Conditions”) relating to the Vouchers are incorporated by reference to the applicable VPS Approved Platform terms and conditions that appear on such VPS Approved Platforms (the “VPS Approved Platform Terms and Conditions”).
    • All capitalised terms not defined herein shall have the meaning given in the VPS Approved Platform Terms and Conditions.
    • These Voucher Terms and Conditions are to regulate the relationship between you and VPS for the facilitation of the sale of Vouchers on a VPS Approved Platform (the “Service”).
    • By using the Service, you agree to the Voucher Terms and Conditions. Please read these Voucher Terms and Conditions carefully and make sure that you understand them before using the Service.
    • VPS has the right to change or modify these Voucher Terms and Conditions at any time with the method of notice as determined by VPS from time to time.
  2. Eligibility to use the Service

The Service is available to you if you:

  • are a Vodacom network prepaid, uChoose or Top Up customer; and
  • you meet the eligibility requirements for this particular Service as set out in these Voucher Terms and Conditions.
  1. The Vouchers 
    • You may purchase Vouchers on any of the applicable VPS Approved Platforms.
    • All Vouchers shall be available to you for purchase in denominations and values as may be set by us and displayed on the VPS Approved Platforms from time to time.
    • Each of the Vouchers will contain terms and conditions relating to that specific Voucher (“Specific Voucher Conditions”). This may include but not limited to the validity, use and redemption of the Voucher. The Specific Voucher Conditions may be set by the third-party supplier of the Voucher. You agree to be bound by Specific Voucher Conditions and acknowledge that VPS cannot be held liable for any loss that you may suffer as a result of your failure to comply with the Specific Voucher Conditions.
    • You acknowledge that the Specific Voucher Conditions constitute an agreement between you and the party that has supplied the Voucher and therefore it is your responsibility to familiarise yourself with such Specific Voucher Conditions prior to purchasing the Service. Unless VPS is sited as the provider of the Voucher in the Specific Voucher Conditions, VPS cannot be held liable for any loss that you may incur as a result of using or being unable to use the Voucher. You may contact VPS for any queries relating to the redemption of a Voucher however, in the event that a query cannot be dealt with by VPS, you may contact the relevant Voucher provider directly as set out in the Specific Voucher Conditions.
    • You hereby acknowledge that you must be at least 18 years of age to use the Service.
  2. Upfront Sales
    • You can choose the “Buy Now” option to purchase a Voucher on the VPS Approved Platform. This means that the payment for the Voucher is due and payable to VPS immediately upon purchase and before you may redeem the Voucher. You will then be required to pay the full value of the Voucher indicated on the VPS Approved Platform (the “Purchase Price”) upfront prior to being able to use or redeem the Voucher.
    • You hereby authorise VPS (or any of its authorised agents and/or collection providers) to collect the Purchase Price from your bank account, Wallet and any other payment method you may indicate on the VPS Approved Platform to pay for the Voucher (the “Payment Method”).
  3. Sale on Advance
    • You can choose the “Voucher Advance” option to purchase a Voucher. This means that you can purchase and redeem a Voucher now but pay the Purchase Price at a later period.
    • In order to use this Voucher Advance option and in addition to the requirements set out in clause 2 of these Voucher Terms and Conditions, you must:
      • have been a customer on the Vodacom network for at least a continuous 12 month period immediately preceding your intention to use the Service; and
      • meet the scoring criteria set by VPS relating to the use and behaviour as a Vodacom network customer. VPS reserves the right to update and amend the aforementioned criteria without prior notice to you.  
    • Once you have successfully met the eligibility criteria set out in clause 2 above, you will be required to indicate the frequency and period upon which you will be able to pay for the Voucher (the “Repayment Period”).
    • VPS shall indicate to you the maximum value of the Voucher that you qualify for.
    • The Repayment Period shall be at intervals set out by VPS and selected by you. The Repayment Period may be between 3 to 14 calendar days after you purchase the Voucher, or such extended period as may be set out by VPS at its sole discretion from time to time.
    • You may make partial payments towards the Purchase Price before the expiry of the Repayment Period if VPS makes such an option available to you.
    • You are required to pay the full Purchase Price on or before the expiry of the Repayment Period you have selected.
    • There will be no extra charge on the Purchase Price when you use this Voucher Advance option and repay on or before the expiry of the Repayment Period.
    • It is important for you to note that the Purchase Price for a Voucher on this Sale on Advance option is immediately due for payment from the date that the Voucher is purchased.  However, in our sole discretion, we provide you the option to pay the Purchase Price on the expiry of the Repayment Period.
    • You hereby authorise us to collect the Purchase Price where applicable from the Payment Method that you have indicated on the VPS Approved Platform.
    • You may only purchase one Voucher using the Voucher Advance option at any given time. You may only purchase another Voucher using the Voucher Advance option once you have paid the Purchase Price for the preceding Voucher purchase in full.
  4. Payment Methods 
    • You may elect to use any Payment Method available to you on the VPS Approved Platform to purchase the Vouchers.
    • You may not use a virtual card as a form of a Payment Method.
    • You may amend your Payment Method and any details referring to them at any time prior to paying the Purchase Price.
    • In the event that you update the details of your Payment Method and we are unable to collect the Purchase Price from the updated details, you acknowledge that we may collect based on the details you initially provided to us.
    • You acknowledge that in the event that you have more than one Payment Method on any of the VPS Approved Platforms and the Payment Method you have selected to pay for the Voucher during the Repayment Period is dishonoured for any reason, you hereby give VPS authority to collect from any other Payment Method that has available funds to satisfy your repayment obligation.
    • You warrant that the information relating to your Payment Method belong to you (or you are duly authorised to use them). You further warrant that the information you have provide is true and accurate. You will ensure that all Payment Method information is always kept up to date.
  5. Termination of the Service
    • You may contact us at any time in order to request for the Service to be deactivated/removed from your profile on all the VPS Approved Platforms.
    • Where you have requested for the Service to be deactivate/removed from your profile you will continue to be liable for the Purchase Price that are due and payable by you.
  6. Refund
    • You shall be entitled to cancel any electronic transactions  where it is legally entitled to do so under the provisions of the Consumer Protection Act, 68 of 2008 (“CPA”) or the Electronic Communications and Transactions Act 25 of 2002 (“ECTA”).
    • In order to obtain a refund, you are required to provide VPS within 7 calendar days of purchasing the Voucher, with your written notice of cancellation.
    • If a refund has been authorised and processed, kindly allow up to 30 days for the money to reflect in your bank account.
  7. Limitation of Liability

VPS shall not be held liable for any loss, damage or injury you may incur as a direct or indirect reason of:

  • your use and/ or redemption of the Vouchers;
  • you breaching the provisions of these Voucher Terms and Conditions; and

 your violation of the rights of any third party, including our third‑party service providers in relation to the Service.

 Privacy Notice

Scope
This Privacy Notice applies to customers who take up the VodaLend Voucher Advance service. Unless context dictates otherwise, the Vodacom Privacy Statement shall also apply to interactions with you regarding any collection, use or other processing of personal information.
Personal Information Collected
  • Vodacom only collects personal information required to enter into an agreement for the VodaLend Voucher Advance service.
Uses and Sharing
  • Vodacom processes the information to provide you the VodaLend Voucher Advance service as per agreement and may use your information to provide you with information on related products or offer discounts on certain offerings;
  • Vodacom will use your personal information for purposes consistent with the reason Vodacom has collected it for;
  • Vodacom will share your information with our Supplier to conduct VodaLend Voucher Advance scoring. If you do not provide your consent to share the information, Vodacom will not be able to provide you with VodaLend Voucher Advance service;
  • Vodacom will require our third party Supplier/s to handle your personal information in accordance with our full privacy statement, as well as applicable privacy legislation.
Your Rights
  • You may access personal information that Vodacom holds about you. You may also ask us to correct any errors or delete your personal information held by us, under certain circumstances;
  • You may opt-out of any marketing messages or further contact from us;
  • To protect your privacy, Vodacom may have to verify your identity before Vodacom can give you access to, or change, personal information about you.
How to Contact Us
  1. If you need to: Change any of your details; or 
  2. If you need any other customer support, please call customer care on 082 135.

 

Page Description
VodaLend Voucher Advance product (the “Vouchers”) is provided by Vodacom Payment Services (Pty) Ltd (“VPS”) in conjunction with an appointed third-party service provider (Nairtime South Africa (Pty) Ltd).
Page Title
VodaLend Voucher Advance | Vodacom
Keywords
VodaLend Voucher Advance, VodaLend, Voucher Advance
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/vodalend-voucher-advance

Privacy and Data Protection Terms and Conditions

CBU

Privacy and Data Protection

How we use your information

This clause explains how we collect, use, share and protect your personal information. This clause should be read with our privacy policy. If we update this clause and our privacy policy, we'll post any changes on our website.

Collecting your personal information

We can get your personal information when you:

  • Buy a product or service from us (including buying products online, over the phone and in a retail store or other retail outlet)

  • Register for a specific product or service (such as registering your name and address details for a Pay as you go phone or setting up an email account with us)

  • Subscribe to newsletters, alerts or other services from us

  • Ask us for more information about a product or service, or contact us with a question or complaint

  • Take part in a competition, prize draw or survey

  • Use our network and other Vodafone products or servicesVisit or browse our website or other Vodafone Group websites

We may also collect information about you from other organisations, if this is appropriate. These include fraud-prevention agencies, business directories and credit reference agencies. We may also collect information about you from other companies, our business, or joint venture partners.

Understanding what you want

We might also use cookies (small text files stored in your browser) and other techniques such as web beacons (small, clear picture files used to follow your movements on our website). These collect information that tells us how you use our websites, web-related products and services.

This, in turn, helps us make our website relevant to your interests and needs. We may use a persistent cookie (a cookie that stays linked to your browser) to record your details so we can recognise you if you visit our website again. See the next section for more details.

You can choose to refuse cookies, or set your browser to let you know each time a website tries to set a cookie. 

The personal information we collect

The information we collect about you depends on the Vodacom and Vodafone products and services you use and subscribe to. It includes (but isn't limited to) the following:

  • Your name, date of birth, home language, address, and email address

  • Your preferences for particular products, services or lifestyle activities when you tell us what they are - or when we assume what they are, depending on how you use our products and services

  • Your contact with us - such as a note or recording of a call you make to one of our contact centres, an email or letter you send to us or other records of any contact you have with us

  • Your account information - such as phone number, handset type, hnadset model, whether you are a prepaid or post paid customer, dates of payment owed and received, TopUp information, the subscription services you use or any other information related to your account

We'll also get information on how you use our products and services, such as:

  • The phone numbers that you call or send messages to (or the phone numbers that you receive these calls and messages from)

  • The date, time and length of the calls and messages you send or receive through our network, and your approximate location at the time these communications take place

  • The level of service you receive - for example, network faults and other network events which may affect our network services

  • Your website browsing information (which includes information about the websites you visit, and about how you use our website or other Vodafone Group websites on your mobile or a PC

  • The date, time and length of your internet browsing, and your approximate location at the time of browsing

Using your personal information

We may use and analyse your information to:

  • Process the goods and services you've bought from us, and keep you updated with your order progress

  • Keep you informed generally about new products and services (unless you choose not to receive our marketing messages)

  • Provide the relevant service or product to you. This includes other services not included in your agreement with us, and services that use information about where you are when using your mobile equipment (location information) and to contact you with messages about changes to the service or product

  • Contact you with offers or promotions based on how you use our products and services. These include your calling and messaging activities, location information and browsing information (unless you choose not to receive these messages) 

  • Bill you for using our products or services, or to take the appropriate amount of credit from you

  • Respond to any questions or concerns you may have about using our network, products or services

  • Let you know about other companies' products and services we think may interest you (including offers and discounts we've specially negotiated for our customers). 

  • Protect our network and manage the volume of calls, texts and other use of our network. For example, we identify peak periods of use so we can try and ensure the network can handle the volume at those times

  • Understand how you use our network, products and services. That way, we can develop more interesting and relevant products and services, as well as personalising the products and services we offer you

  • Carry out research and statistical analysis including to monitor how customers use our network, products and services on an anonymous or personal basis

  • Prevent and detect fraud or other crimes, recover debts or trace those who owe us money

  • Provide aggregated reports to third parties (such reports do not contain any information which may identify you as an individual). 

The information we use will be your approximate location, based on the nearest mobile cell site. As a result, this will change as you move around with your mobile phone.

We'll store your information for as long as we have to by law. If there's no legal requirement, we'll only store it for as long as we need it. 

Sharing your personal information

We may share information about you with:

  • Companies in the Vodacom and Vodafone Group (Vodafone Group Plc and any company or other organisation in which Vodafone Group Plc owns more than 15% of the share capital)

  • Partners or agents involved in, providing, delivering or offering the products and services you have ordered, used or been offered by Vodacom. 

  • Companies who are engaged to perform services for, on behalf of Vodacom (Pty) Ltd including Vodafone Limited, or the Vodafone Group

  • Where applicable, credit reference, fraud prevention or business scoring agencies, or other credit scoring agencies

  • Debt collection agencies or other debt recovery organisations

  • Law enforcement agencies, regulatory organisations, courts or other public authorities if we have to, or are authorised to by law

  • Emergency services (if you make an emergency call), including your approximate location

We'll release information if it's reasonable for the purpose of protecting us against fraud, defending our rights or property, or to protect the interests of our customers.

If we're reorganised or sold to another organisation, we may transfer any personal information we hold about you to that organisation.

We may need to transfer your information to other group companies or service providers in countries outside South Africa. This may happen if our servers or suppliers and service providers are based outside South Africa, or if you use our services and products while visiting countries outside this area.

At your option, we may also share your information with partner organisations we've chosen carefully, so they can contact you about their products and services.

Keeping your personal information secure

We have specialised security teams who constantly review and improve our measures to protect your personal information from unauthorised access, accidental loss, disclosure or destruction.

If we have a contract with another organisation to provide us with services or a service on our behalf to process your personal information, we'll make sure they have appropriate security measures and only process your information in the way we've authorised them to. These organisations won't be entitled to use your personal information for their own purposes. If necessary, our security teams will check them to make sure they meet the security requirements we've set.

Communications over the internet (such as emails) aren't secure unless they've been encrypted. Your communications may go through a number of countries before being delivered - as this is the nature of the internet. We can't accept responsibility for any unauthorised access or loss of personal information that's beyond our control.

How to opt-out 

If you no longer want to receive marketing messages from us, please contact our customer services team and you'll be 'opted out'. (You can get in touch with customer services through the Contact Us page on our site.)

You can choose to opt out of all marketing communications or to opt out of marketing in one of several ways

Page Title
Privacy and Data Protection Terms and Conditions
Keywords
terms, conditions, privacy, data, protection
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/privacy-and-data-protection

Power Internet Terms and Conditions

CBU

Power Internet

Terms and Conditions

  1. Power Internet will be available to Vodacom Prepaid & Top Up/uChoose customers.

  2. Power Internet will not be available to Vodacom Contract customers.

  3. Customers can purchase unlimited numbers of Power Internet bundles.

  4. The Power Internet bundles are available for purchase anytime of the day.

  5. The Power Internet bundles are valid from the time of purchase to 24:00 on the same day.

  6. A customer will require a data capable device to consume any Power Internet bundle.

  7. If the customer migrates from Prepaid or Top Up/uChoose to a Standard Contract, then all Power Internet bundles allocated will be forfeited.

  8. The Power Internet bundles cannot be used for roaming.

  9. Talking Points cannot be redeemed for the Power Internet bundles.

  10. No Talking Points will be allocated to Power Internet bundle purchases.

  11. No refunds for Power Internet bundle purchases will be accepted.

  12. Vodacom will use its best efforts to secure the uninterrupted supply of Power Internet bundles, and will take all reasonable steps to correct any error, omission or mistake in Power Internet bundles.

  13. Vodacom will under no circumstance be liable to you for any error, delay, failure or non-availability of Power Internet bundles, and are indemnified against any damage or loss you may sustain as a result of the aforesaid.

  14. The customer agrees that Vodacom shall not be liable to the customer or to any third party for any suspension or discontinuation of Power Internet bundles.

Page Title
Power Internet Terms and Conditions
Keywords
terms, conditions, promotion, power, Internet
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/promotions/power-internet

Changes to BIS/BES Services Terms and Conditions

CBU

Changes to BIS/BES Services

Dear Valued Customer

As part of our commitment to improve simplicity and give you the best value possible, Vodacom will be discontinuing the Blackberry Internet Services (BIS) and Blackberry Enterprise (BES) services for all prepaid, hybrid and contract price plans from the 1st of December 2019. 

Don't worry! You will not be disconnected and all services will remain active by means of buying Vodacom voice and data bundles or upgrading your contract to any of Vodacom price plans.

https://www.vodacom.co.za/vodacom/shopping/plans/plans

Frequently Asked Questions:

  1. Why is my BIS\BES service being discontinued? 

    • Vodacom has decided to no longer offer the BIS and BES services to simplify our product and services suite

  2. What alternative service can I use that would provide similar or same benefits?

    • BIS and BES customers will still be able to use Vodacom Voice and Data bundles. 

  3. Are BlackBerry handsets being discontinued due to this?  

    • No, you will still be able to purchase a Blackberry device for cash or on contract.

  4. Can I still use my BlackBerry to browse the internet?  

    • Yes, instead of using the BlackBerry APN they will use the Internet APN.

  5. When will these services be deactivated?   

    • The BIS/BES service will be deactivated on the 30 November 2019 at 23:59pm.

Page Description
Blackberry Internet Services (BIS) and Blackberry Enterprise (BES) services for all prepaid, hybrid and contract price plans from the 1st of December 2019.
Page Title
Terms and Conditions Changes to BIS/BES Services
Keywords
bis, bes, terms, conditions
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/bis-bes-service-changes

VIU Data Bundles Terms and Conditions

CBU

VIU Data Bundles

Terms and Conditions

1. These terms and conditions govern the relationship between You (“You” or “Your”) and Vodacom Proprietary Limited and its affiliates (hereinafter “Vodacom” or “Us” or “We”) and PCCW Vuclip (Singapore) Pte. Ltd (“Partner”) regarding Your use of the VIU service and related features (the “Service”) (“Terms and Conditions”). Use of the Service is also governed bythe Privacy Policy which is incorporated herein by reference.

2. These terms and conditions for the Service shall be read together with the Partner’s terms and conditions available at: https://www.viu.com/ott/za/en/all/terms.

IMPORTANT PROVISION: ACCEPTANCE OF THESE TERMS AND CONDITIONS

3. PLEASE READ THESE TERMS AND CONDITIONS AND THE PRIVACY POLICY CAREFULLY BEFORE USING THE SERVICE OR SUBMITTING INFORMATION THROUGH THE SERVICE. BY USING THE SERVICE OR SUBMITTING INFORMATION THROUGH THE SERVICE, YOU ARE AGREEING TO THESE TERMS AND CONDITIONS.IF YOU DO NOT AGREE, PLEASE DO NOT USE THIS SERVICE OR SUBMIT ANY INFORMATION THROUGH THE SERVICE. WE RESERVE THE RIGHT, AT ANY TIME, TO MODIFY AND UPDATE THESE TERMS AND CONDITIONS FROM TIME TO TIME BY POSTING SUCH UPDATED TERMS AND CONDITIONS ON THE VODACOM WEBSITE. ANY SUCH UPDATES SHALL APPLY TO YOU AND YOUR USE OF THE SERVICE AND BY CONTINUING TO USE THE SERVICE, YOU SHALL BE DEEMED TO HAVE ACCEPTED SUCH CHANGES. 

HOW TO SUBSCRIBE OR UNSUBSCRIBE TO THE SERVICE?

3.1 In order to subscribe the Service, You must:

3.1.1 dial USSD: *117*848*3#; or

3.1.2 dial USSD: *117*848*1#; or

3.1.3 dial USSD: *117*848*2#; or

3.1.4 visit Web: https://www.viu.com/.

3.2 You are entitled to unsubscribe from the Service at any time and for any reason by following the “cancel” prompts available within the Service menu, or by:

3.2.1 using Vodacom self-service channels; or

3.2.2 calling Vodacom Customer Care: 082135

3.2.3 Dial USSD: *135#

3.2.4 Visit WEB: https://www.viu.com/

3.2.5 Via the My Vodacom or Vodapay App

3.3 When cancelling/ unsubscribing from the Service, You accept that Your old profile and preferences will be retained for a 6 (six) month period and for no longer than 5 years (only if necessary), in order to facilitate a convenient experience should You choose to re-subscribe at a later stage within the 6 (six) month period.

GENERAL:

3.4 As a user of the Service, You will have the option to subscribe on a once off basis or recurring basis with either scenario making You a paying user and doing so accordingly binds You to these Terms and Conditions. As a subscribed user, You will be asked to submit personal information to us. We are committed to ensuring responsible practices in the collection, use and disclosure of Your personal information in accordance with applicable law and the Privacy Policy incorporated by reference into and form a binding part of these Terms and Conditions.

3.5 By subscribing to the Service, You agree to the following additional rules upon successful initial registration for the Service:

3.6 Vodacom reserves the right to terminate or change the Service at any time and for whatsoever reason provided the on-going subscription for the Service will not be affected.

3.7 You will be charged a subscription fee of ZAR 7 (seven Rand) per day and receive 250MB VIU Data (first day free trial) or ZAR 69 (sixty nine Rand) per month (incl. VAT) and receive 3GB VIU Data (the “Fee”) for the relevant period that You remain subscribed for the Service.

3.8 For the period from 25 September 2024 to 31 October 2025, if You are an existing or new Pre-paid user, the below VIU promotional terms and conditions will apply:

3.8.1 Pre-paid users may be eligible to access all the content on the Service free of charge for a period of either a 1 (one), 3 (three), 6 (six), 9 (nine) or 12 (twelve) months (the “Free Trial Period”).

3.9 After the Free Trial Period set out in clause 3.8 above, You will be charged a subscription fee of ZAR 69 (sixty nine Rand) per month (incl. VAT) and receive 3GB VIU Data (the “Fee”) for the relevant period that You remain subscribed for the Service.

3.10 For the period from 1 October 2024 to 31 October 2025, if You switch, sign up or upgrade to either the RED Flexi, RED Core post-paid plans, the below VIU promotional terms and conditions will apply:

3.10.1 RED Flexi post-paid users will be eligible to access all the content on the Service free of charge for a period of 24 (twenty-four) months a ("Flexi Free Trial Period"). After the Flexi Free Trial Period, You will be charged a subscription fee of ZAR 69 (sixty nine Rand) per month (incl. VAT) for the relevant period that You remain subscribed for the Service.

3.10.2 RED Core post-paid users will be eligible to access all the content on the Service free of charge for a period of 24 (twenty-four) months ("RED Core Free Trial Period"). After the RED Core Free Trial Period, You will be charged a subscription fee of ZAR 69 (sixty nine Rand) per month (incl. VAT) for the relevant period that You remain subscribed for the Service.

3.10.3 RED VIP post-paid users will be eligible to access all the content on the Service free of charge for a period of 24 (twenty-four) months ("RED Core Free Trial Period"). After the RED Core Free Trial Period, You will be charged a subscription fee of ZAR 69 (sixty nine Rand) per month (incl. VAT) for the relevant period that You remain subscribed for the Service.

3.11 If You are a pre-paid or top-up user:

3.11.1 the Fee will be deducted from Your available airtime balance depending on the subscription that you have chosen. You acknowledge that You must have enough airtime available to pay the Fee to continue to use the Service;

3.11.2 if You fail to satisfy Your Fee obligation for 30 (thirty) consecutive days after the last successful Fee was collected, Vodacom may at its sole discretion suspend or terminate Your subscription to the Service;

3.11.3 the Fee for each day of the month that You were subscribed to the Service for will be set out in Your monthly statement for payment. If You do not pay Your monthly Fee set out in Your monthly statement, Your subscription may be suspended;

3.11.4 before the expiry of the Free Trial Day, You may cancel Your subscription to the Service to avoid being charged the Fee.

3.11.5 only one subscription is permitted per mobile number. Vodacom and non-Vodacom (where they can do so) users within the Republic of South Africa may subscribe.

3.12 If You are a contract user, the Fee will be set out in Your monthly statement. If You do not pay Your monthly Fee, Your subscription may be suspended by Vodacom in its discretion.

MICRO- BILLING

3.13 If Vodacom are unable to bill the full value of the subscription You have chosen for the Service, we may implement micro-billing. Micro billing occurs when You have subscribed to Service and You do not have sufficient funds in Your account (i.e., Your airtime balance) to pay for the subscription that You have chosen. Micro-billing will allow Vodacom to charge a discounted subscription or any reduced amount as we may determine from time to time dependent on the available balance until we can charge You the full amount. If we are successful in billing an amount, in part or in full for the end of the applicable period (depending on the subscription chosen), that billing record will stand as the completed billing for that particular period. Billing for the next period will revert back to attempting to bill the full stated price. Billing does not occur in arrears. Micro-billing shall be implemented in Vodacom’s sole and absolute discretion. You must have enough airtime available for payment of the subscription You have chosen for the Service to keep Your subscription in an active state. You acknowledge that in the event we are unable to bill any valid value for Your subscription of the Service that You have chosen, we will continue to attempt to bill and enable the subscription for a maximum period of 30 (thirty)consecutive days after the last successful bill collected. Should we be unable to collect any funds for a period of 30(thirty) consecutive days, You will be automatically unsubscribed from the Service.

3.14 You give us consent to provide You with various messages about / based on Your interaction with the Service. These messages will be delivered to You in the form of text messages sent to Your mobile device using the mobile number identifying You as a user of the Service.

3.15 These messages include, but are not limited to:

3.15.1 periodic messages to encourage, or remind You to browse or access the Service;

3.15.2 messages inviting You to share, voluntarily, data about Yourself or Your preferences;

3.15.3 messages inviting You to try alternate versions of the Service based on Vodacom’s knowledge of the device You are using to access the Service;

3.15.4 confirmation messages relating to Your subscribing for, or cancellation of, the Service;

3.15.5 messages inviting You to rate the Service’s quality and Your opinion of Your experience of the Service as measured by the metric scale provided;

3.15.6 messages with Service content, including, but not limited to, confirmation of weekly results/ draws/ picks, and;

3.15.7 messages relating to the earning, notification, and servicing of rewards.

3.16 You may opt out of the messages above except for the system messages which are mandatory in order for us to correctly administrate Your use of the Service. To opt out of the messages, You are advised to make use of the functionality on the Service settings to cancel messages, or alternatively, to send an opt-out message request to SMS STOP To 30881 or dial *135*18.

3.17 You will not be charged for interactions that You will have with the Service via SMS. Data charges may apply for accessing the Service on website.

3.18 You accept that the Service’s default language is English.

3.19 By subscribing, You agree that You will be opted into receiving the messages mentioned above, which You may cancel at any time via the Service menu.

3.20 You acknowledge that Your subscription information will be retained for use to allow You access to future iterations and new features of the Service, and that You will be engaged to continue using the Service as applicable for other functionality intended to be covered by the Service.

3.21 You acknowledge that any subscriptions in error will be billed. For Your protection, we ask You to confirm all purchases twice.

REWARDS & PRIZES (WHERE APPLICABLE)

3.22 If applicable and to be eligible for rewards from the Service, You acknowledge that You need to have an active subscription for the Service.

3.23 You acknowledge, understand, and agree that for Your subscription to the Service does not guarantee any prizes or rewards from the Service. We shall not have any liability for such loss or damage while using the Service.

3.24 Where applicable, prizes may not be substituted or transferred. All taxes associated with the receipt or use of any prize is the sole responsibility of the winner. If any legal authority contests the awarding of a prize, we may, in our sole discretion, determine whether or not to award such a prize.

3.25 Rewards can only be earned if You are a Vodacom customer. Any non-Vodacom customers will be unable to earn rewards due to their being active on a different network.

3.26 Only the qualifying Vodacom mobile number that is subscribed to the Service, can earn rewards.

3.27 In the event that You terminate Your Vodacom contract, You accept that You forfeit the use of any unused rewards by that point as well as the earning of future rewards from that point.

SUBSCRIPTION RULES

3.28 The VIU Data Bundle offer provides you with data to stream or to sync and/or to access the VIU application and VIU service on https://www.viu.com/ (“URL”) when you subscribe to the VIU service (new subscription). Existing customers will need to cancel their existing subscription and re-subscribe to the Service with this proposition.

3.29 Any existing in-bundle usage and any other loaded data in Your account will not be consumed until the Service is depleted or expires. You can check Your bundle balance for the Service by dialling *135#, and choosing option 1 – balances or via My Vodacom App.

3.30 The subscription process (and terms and conditions) required for the Service shall at all times be applicable and shall constitute an agreement between You and the Partner Vodacom shall not be liable for any unavailability, faults glitches, bugs, or technical issues with the Partner’s application and/or URL. Furthermore, Vodacom shall not be held liable for any damages or loss howsoever arising that You may suffer due to use of the Partner’s application and/or URL.

3.31 No data pro-ration will occur.

3.32 If You use the applications outside of the Service, You will be charged as per Your existing tariff plan. If You follow a link outside the Partner’s application and/or URL, normal data rates will apply as per Your existing tariff plan.

3.33 Your data bundle depletion will not occur for any banner advertising or in-stream advertising that may be present within the Service.

3.34 When making use of the Service, certain applications and/or URL may contain third party advertisements, content, materials, and/or links to third party services and / or websites that are not owned or controlled by Vodacom. Vodacom assumes no responsibility for, the content, privacy policies or practices of any third-party websites or applications. In addition, Vodacom does not and cannot censor or edit the content of any third-party website. When You visit third party websites, Vodacom encourages You to read the terms and conditions and privacy policies of the other websites. By using the Service, You expressly release Vodacom from all liability arising from Your use of any third-party website or because of any third-party services.

3.35 You cannot use the Services when You are roaming. Whilst roaming the use of an application and/or URL forming part of the Service, will be charged at Your existing tariff plan.

3.36 If You perform a price plan migration, whilst using You have an existing active Service, such Service shall be carried over to the new price plan.

3.37 If You perform a price plan upgrade, You will be able to add the Service to Your upgraded price plan.

3.38 Vodacom reserves the right to terminate or change the Service at any time and for whatsoever reason provided the on-going subscription for the Service will not be affected

YOUR OBLIGATIONS AND ENTITLEMENTS

Vodacom and/or its appointed Partner reserves the right to determine what conduct it considers to be in violation of the rules of use or otherwise outside the intent or spirit of these Terms and Conditions or the Service itself. We reserve the right to act as a result, which may include, if relevant, suspending the Service, terminating Your registration, and prohibiting You from using the Service. Said suspension, termination and prohibition may occur with or without notice to You, and as a result may involve the loss of any benefits, privileges or earned items associated with Your use of the Service, and we are under no obligation to compensate You for any such losses or results.


LIMITATION OF LIABILITY

3.39 You agree that Your use of the Service shall be at Your sole risk. To the fullest extent permitted by law, we and our officers, directors, employees, and agents disclaim all warranties, express or implied, in connection with the services and Your use thereof. We make no warranties or representations about the accuracy or completeness of the Service’s content or the content of any websites or services linked to these services and assume no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage of any nature whatsoever resulting from Your access to and use of the Service; (iii) any unauthorized access to or use of our servers and/or any and all personal information and/or financial information stored therein; (iv) any interruption or cessation of transmission to or from the Service; (v) any bugs, viruses, trojan horses or the like which may be transmitted to or through the Service by any third party; or (vi) any errors or omissions in any content or for any loss or damage of any kind incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available via the Service. We do not warrant, endorse, guarantee, or assume responsibility for any product or Service advertised or offered by a third party through the Service or any hyperlinked website or featured in any banner or other advertising, and we will not be a party to or in any way be responsible for monitoring any transaction between You and third-party providers of products or services.

3.40 To the extent permitted by applicable law, in no event shall we or our subsidiaries and affiliates, and their respective officers, directors, owners, agents, employees, representatives and licensors be liable for any special, incidental, indirect, consequential, punitive or exemplary losses or damages whatsoever or for loss of profits (including, without limitation, damages for loss of revenue, loss of data, failure to realize expected savings, interruption of activities, or any other pecuniary or economic loss) and whether arising from breach of contract, damages (including negligence), strict liability or otherwise, arising out of the use of or inability to use the Service or its content, or any product or service described or provided through the Service.

3.41 Save to the extent permitted by law, You agree to indemnify, defend and hold harmless Vodacom from and against any and all claims, demands, actions, liability, losses, costs and expenses (including legal fees and expenses) arising from or related to: (i) any use or alleged use of the Service by any other person, whether or not authorized by You; (ii) Your breach of these Terms and Conditions, including any breach of Your representations and warranties herein; and (iii) Your violation of any law or (iv) Your use of or inability to use the Service, the contents, any hyperlinked website, and any of the products and services made available on the Service thereof.

Page Title
VIU Data Bundles
Keywords
VIU Data Bundles, VIU
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/data-bundle-terms/viu-data-bundles
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