Win a smart phone a week with Game and Vodacom Competition Terms and conditions

CBU

Win a smart phone a week with Game and Vodacom Competition

Terms and Conditions:

Vodacom (Pty) Ltd (“Vodacom”) is running the “Win a smart phone a week with Game and Vodacom” Competition’ (the “Competition”) where a total of eighteen (18) new qualifying Vodacom customers stand a chance of winning 1 (one) of 3 (three) smartphones namely iPhone 13 128GB, Samsung S24 FE 128GB and Huawei Nova 13i each, every week for 6 weeks, when activating or signing up for a new Vodacom postpaid contract at any Game store during the Game birthday campaign which will be valid from the 22nd of April to the 6th of June 2025. Upgrades will be excluded from this competition.  The total value of the prizes in this Competition is R200 000 (Two Hundred Thousand Rand).

All participants during the term of the Competition agree to be bound by the following Terms and Conditions:

Duration

  1. The Competition is open to only new Postpaid Vodacom contracts activated at any Game store from the 22nd of April 2025 (the “Start Date”) to the 6th of June 2025 (the “End Date”) (“Competition Period”).
  2. The duration of the Competition may be extended or curtailed at the discretion of Vodacom.

 Prizes

  1. In total, eighteen (18) lucky qualifying entrants will stand a chance to win one (1) of eighteen (18) smart phones. Three (3) lucky qualifying entrants every week over six (6) weeks of the Competition will stand a chance to win a smart phone. 
  2. Every week of the Competition, three (3) lucky qualifying entrants will stand a chance to win one (1) of the following three (3) smart phones weekly:
    • Apple iPhone 13 128GB;
    • Samsung S24FE;
    • Huawei 13i.
  3. Winners cannot choose the smart phone that they have won. A random selection will be done by Vodacom.
  4. The smart phones are not accompanied by a SIM card, airtime or data.
  5. The total value of the prizes in the Competition is R200 000 (two hundred thousand Rand).

Eligibility

  1. Only entries received during the Competition period as stipulated in clause 1 above will qualify as potential winners.
  2. The Competition is only open to natural persons at least 18 years and older. Entries received from business accounts held by legal persons (amongst other Corporates and SMEs, etc.) are excluded from participating and winning in the Competition.
  3. Only Vodacom postpaid SIM cards signed up and activated in any Game store during Competition period are eligible to qualify as an entry into the Competition.
  4. Only entrants who are using Vodacom postpaid SIM cards purchased at Game during Competition period and that have been RICA registered are eligible to win the Competition. Each owner of a SIM card(s) is responsible to comply with South African law by RICA registering their SIM cards.
  5. Employees, directors and agents of Vodacom and all participating stores, their immediate families, life partners, business partners and associates and any person directly involved with the sponsoring, devising, production, or marketing of this Competition are not eligible to participate in this Competition.
  6. Participants must reside in South Africa and be in possession of a valid South African identity document or permanent residence permit or temporary residence permit valid for a period exceeding 3 (three) months for the Republic of South Africa and valid at the End Date.
  7. If the user of the mobile smart phone (i.e., the participant in the Competition) is not the person that is responsible for payment of the participating mobile smart phone account/ charges, then the prize will be awarded to the person that is responsible for payment of the participating mobile smart phone account/ charges.

Valid Entry

  1. To stand a chance of winning in the Competition, -
    • Qualifying entrants must sign up and activate a new Vodacom postpaid contract at any Game store;
    • RICA and activate a new post-paid contract;
    • Activate a new postpaid and receive a new mobile number or switch to Vodacom;

during the Competition period.

  1. Participants are allowed and encouraged to enter multiple times by signing up and activating a new additional Vodacom postpaid contract. Customers can only win once.
  2. There are no additional charges for participating in the Competition.
  3. Vodacom shall not be liable for any costs incurred by the winners for entering the Competition or in claiming any prizes, where applicable.
  4. Data transfer speeds are not guaranteed and are dependent on network availability and utilisation.

Prize draw

  1. The three (3) weekly winners will be randomly selected by Vodacom end of every week from all eligible entries who meet all the requirements set out in these Terms and Conditions. The verified winners will be notified weekly via SMS after he / she has been selected and verified as a winner.
  • Each postpaid contract activated will serve as an entry into the Competition.
  • The winners will be drawn via a randomizer.

Winner Validation                        

  1. All the information provided or related to this Competition shall be managed, captured and approved by Vodacom to execute on the Competition’s deliverables.
  2. Vodacom will notify the respective winners that they have won in the Competition, and you hereby agree to notification as is necessary to effect prize fulfilment.
  3. Vodacom will use reasonable efforts to contact the winners via SMS on the contact details provided by the participants to participate in the Competition.
  4. Vodacom shall attempt to contact the winners for a period of 3 (three) normal working weekdays after their names have been drawn and verified as winners. The winners will be contacted during normal working hours, between 8 (eight) in the morning and 5 (five) in the afternoon.  Winners will be advised of arrangements in respect of prizes at the time of contacting the selected winners.
  5. Should a participant not be available on the contact details provided during the timeframe stipulated above or rejects, forfeits or declines acceptance of the prize, that person's right to the prize will be deemed to have been waived and the prize will be forfeited. Vodacom reserves the right to then award the prize to the next randomly drawn participant.
  6. The claim for any prize will be subject to security and validation, and Vodacom reserves the right to withhold any prize until it is satisfied that the claim by a particular winner is valid. The selected winners must be able to identify themselves, in a manner determined by Vodacom, as the qualifying entrants to the Competition and have to comply with the required validation procedure, determined by Vodacom, in order to claim any prizes, failing which such winner will forfeit the prize and the prize will be awarded to the next selected qualifying entrant.
  7. Notwithstanding the fact that the prizes vest in the winners immediately upon the determination of the results, in the event that the required documentation from a particular winner has not been received at the agreed cut-off date communicated to the winner, or no effort is made on the part of any of the winners to make special arrangements to meet the deadline set by Vodacom, such prize will be forfeited. Vodacom then reserves the right to award the prize to the finalist that is next in line.
  8. The winners names and location will be
  9. Vodacom shall request the winners’ consent in writing to use their image and/or likeness being used and published by Vodacom in connection with the Competition for a period of 12 (twelve) months after they have been announced as winners. The winners may decline the use of their image and/or likeness by Vodacom.

Prize Delivery

  1. All prizes will be claimed at a Game store depending on where the winners signed up or activated the postpaid contract.
  2. In order to effect arrangements required for the prize fulfilment in terms of this Competition, Vodacom will share personal details of the respective winners, such as name and surname, contact number and physical address, with Game to verify a customer when the voucher is claimed in the store, and you hereby agree to such disclosure as is necessary to effect prize fulfilment.
  3. No prize is transferable or exchangeable and may not be redeemed for cash.
  4. If a winner cannot accept a prize for any reason whatsoever, the prize will be awarded to the next selected entrant.
  5. All risks and ownership of the prizes shall pass to the winners on transfer/delivery thereof and hence all of Vodacom’s obligations in regard to the Competition as well as in regard to the prizes shall terminate.

Personal information

  1. User data collected via the Competition will not be used for any other purpose than for execution of the Competition.
  2. User data collected via entry for this Competition will be stored for as long as it is legally required to and in accordance with Vodacom’s Privacy Policy http://www.vodacom.co.za/vodacom/terms/privacy-policy.

General

  1. Nothing in these Terms and Conditions is intended to, or must be understood to, unlawfully restrict, limit, or avoid any rights or obligations created for either the participant or the promoter in terms of the Consumer Protection Act, 68 of 2008 ("CPA").
  2. These Terms and Conditions shall be interpreted in terms of the Laws of South Africa and the South African courts will jurisdiction over any claims arising out of these terms.
  3. The judges’ decision on any aspect of the Competition including the allocation of the prizes will be final and binding and no correspondence will be entered into.
  4. In the event of a dispute in regard to any aspect of the Competition and/or the Terms and Conditions, Vodacom’s decision will be final, and binding and no correspondence will be entered into.
  5. Vodacom may refuse to award a prize if entry procedures or these Terms and Conditions have not been adhered to or if it detects any irregularities or fraudulent practices. Vodacom is entitled in its entire discretion to reject any participant for any reason and will not be obliged to notify participants that they are rejected.
  6. Vodacom and/or any other person or party associated with the Competition, their associated companies, agents, contractors and sponsors and any of its personnel involved in the Competition, shall not be liable whatsoever for any loss or damage incurred or suffered (including but not limited to direct or indirect or consequential loss), death or personal injury suffered or sustained arising from either participation in the Competition or from claiming the prize.
  7. Vodacom is not liable for any claims and/or technical failures affecting participation and / or prize redemption process of the Competition.  In addition, neither Vodacom nor its agents shall be responsible for any claims relating to including but not limited to, loss or misdirected entries, including entries that were not received due to any failure of hardware, software, or other computer or technical systems affecting participating in and/or the prize redemption process of the Competition.
  8. Vodacom, its directors, employees, agents, and distributors, are not responsible for any misrepresentation (whether written or verbal) in respect of any prize nor in respect of any warranties, guarantees or undertakings given by any person other than Vodacom itself.
  9. If Vodacom is required by law to alter or cancel any aspect of the Competition or to terminate it as a result of changes in legislation, or for any reason whatsoever, it will have the right to terminate the Competition being offered, with immediate effect and without notice. In such event all entrants hereby waive any rights which they may have against Vodacom and its associated companies, agents, contractors and/or sponsors.
  10. All information relating to the Competition which is published on any marketing material will form part of these Terms and Conditions. In the event of any conflict between such marketing material and these Terms and Conditions, these Terms and Conditions shall prevail.
  11. The Competition is also subject to, and must be read in conjunction with, Vodacom’s existing terms and conditions applicable to its website and mobile site respectively: https://www.vodacom.co.za/vodacom/terms/website-terms-and-conditions
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Win a smart phone a week with Game and Vodacom” Competition’ (the “Competition”) where a total of eighteen (18) new qualifying Vodacom customers stand a chance of winning 1 (one) of 3 (three) smartphones namely iPhone 13 128GB, Samsung S24 FE 128GB and Huawei Nova 13i
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Win a smart phone a week with Game and Vodacom - Competition | Vodacom
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Vodacom Stand Ticket Competition Terms and Conditions

CBU

Vodacom Stand Ticket Competition Orlando Pirates vs Al Ahly

Terms and Conditions

Vodacom (Pty) Ltd (“Vodacom”) is running the Vodacom Stand Ticket for the match between Orlando Pirates vs Al Ahly taking placing on 7 December 2024 at Orlando Stadium, Gauteng (the “Competition”), on Vodacom’s official social media and digital platforms and any third-party partner social media and digital platforms.

These are the Standard Competition Terms and Conditions that apply to the Competition and comprise Part A (which contains the Competition-specific information) and Part B (which contains general terms and conditions that apply to all competitions). In the event of any conflict, the terms and conditions of Part B prevail.

By entering and/or participating in this Competition, entrants/participants opt into, agree, and consent to be bound by the Terms and Conditions (comprising Part A and Part B) stated below.

Part A: Competition-Specific Terms and Conditions

Competition Duration

  1. The Competition period/duration is from:
    • Start date: 09h00, Tuesday, 12 November 2024
    • End date: 23h59, Sunday, 1 December 2024

Competition Prize/s

  1. The Competition Prize comprises of is: 2 (two) stand tickets per winner to attend the fixture 
    • Total number of Prizes: 30 (thirty) winners in total which will be allocated 4 (four) stand tickets per winner   
    • Value of the Prize(s) (per Prize): R 400 (four hundred rand) per person, or as determined by the tournament organiser
    • Prize inclusions: n/a
    • Prize exclusions: The Prize excludes any and all travel to attend the event and any other costs which may be incurred by the winner to attend the event.

Eligibility

  1. The Competition is open to Vodacom customers, with an uninterrupted tenor with Vodacom of 24 (twenty four) months or longer who entered via Vodacom and/or other third-party social media and digital platforms, who completed the competition form, or other stipulated requirements for entry as specified for the Competition. 
  2. Eligible entries will be put into the draw and through the process of a randomiser (selected at random), the winner will be selected.
  3. Participants are allowed to enter once per day for the duration on the competition

Prize Delivery

  1. The Prize delivery for this specific Competition is not applicable.
  2. The general provisions of Part B, in clauses 33 to 45 below, will apply.

Part B: General Competition Terms and Conditions

In addition to the Specific Competition Terms and Conditions outlined in Part A above, the following General Terms and Conditions apply to the Competition.

Duration

  1. The duration of the Competition (as stipulated in Part A above) may be extended, curtailed or cancelled at the discretion of Vodacom.

Prize

  1. Vodacom has the right to change the type and quantity of prize/s (described in Part A above) to determine the value of the Prize/s or to substitute it at their discretion.

Eligibility

  1. Only entries received during the Competition period (as stipulated in clause 1 in Part A above) will be eligible entries.
  2. The Competition is only open to natural persons. Entries received from business accounts held by legal persons (amongst other Corporates and SMEs, etc.) are excluded and not eligible to participate in the Competition.
  3. Any entrant/participant under the age of 18 shall present their parent/guardian’s written consent to enter the Competition at Vodacom’s request.
  4. Only entrants/participants who are using SIM cards that have been RICA (Regulation of Interception of Communications and Provision of Communication-Related Information Act) registered are eligible to win the Competition. Each owner of a SIM card(s) is responsible for complying with South African law by RICA registering their SIM cards.
  5. Unless otherwise stipulated, employees, directors and agents of Vodacom and all participating stores, their immediate families, life partners, business partners and associates, and any person directly involved with the sponsoring, devising, production, management, or marketing of this Competition are not eligible to participate in this Competition.
  6. Entrants/participants must reside in South Africa and be in possession of a valid South African identity document or permanent residence permit or temporary residence permit valid for a period exceeding 3 (three) months for the Republic of South Africa and valid for the Competition duration.
  7. Entrants/participants are only eligible if they have not won a Vodacom competition during 6 (six) months preceding this Competition. The 6 (six) months calculation will start from the date that Vodacom fulfilled the Prize in the preceding Competition.
  8. In the event that the user of the mobile phone (i.e., the entrant/participant in the Competition) is not the person that is responsible for payment of the participating mobile phone account/ charges, then the Prize will be awarded to the person that is responsible for payment of the participating mobile phone account/ charges.
  9. Vodacom customers who are not in good standing with Vodacom, or are involved in any legal process with Vodacom, or are in arrears with their accounts are not eligible for this Competition.

Valid Entry

  1. A Valid Entry must comply with the Competition requirements as stated or described, including as above or on the platforms (social media or other – as selected by Vodacom in its discretion), and which competition requirements may include prompts or instructions for participating in the Competition, (e.g., voting for something, selecting or identifying something or other stated requirement), and/or by completing any required entry forms.
  2. Qualifying entrants/participants must complete all the required information on the Competition entry form or platform, which can be found via Vodacom’s social media platforms during the period of this Competition.
  3. Responses directly or via direct messages on any social media platform will not be considered valid entries.
  4. Only correct answers or a correct sequence of answers will be accepted and eligible to be selected as a winner at Vodacom’s discretion.
  5. Unless otherwise stipulated in or required by the entry requirements, there are no additional charges for participating in the Competition. In respect of online entries, standard data costs may apply to uploading a valid entry online, as may be applicable. Standard data costs apply as per the user’s Service Provider and existing price plan for data usage and are subject to the applicable Terms and Conditions of that service.
  6. Vodacom shall not be liable for any costs incurred by the winners for entering the Competition or claiming any prizes. 
  7. Data transfer speeds are not guaranteed and are dependent on network availability and utilisation.
  8. Vodacom (or its Agent) retains the right to determine, at its sole discretion, if entrants/participants meet the stipulated eligibility criteria, criteria for a valid entry, competition requirements, and may be eligible to win a prize based on the Competition requirements.
  9. Vodacom (or its Agent) is entitled to, in its sole discretion, disqualify any entrant/participant from the Competition for any reason and will not be obliged to notify entrants/participants of such disqualification.

Prize Draw and/or winner selection

  1. The winners of the Prize will be randomly selected from all eligible entries who meet all the requirements set out in these Terms and Conditions, and will be selected at Vodacom’s discretion.
  2. The verified winners will be notified within (2) two days after he/she has been selected and verified as a winner / within one (1) hour after being selected and verified as a winner.
  3. The decision of the judges (who draw the prizes or decide the winners, as appointed by Vodacom at its sole discretion) on any aspect of the Competition, including the award or allocation of the Prizes, will be final and binding and no correspondence will be entered into.

Winner Validation

  1. All the information provided or related to this Competition shall be managed, captured, and approved by Vodacom.
  2. Vodacom will share personal details of the respective winners, such as name and contact number, with a Vodacom-approved third-party agency, Openfield Marketing, who will notify the respective winners that they have won in the Competition, and by participating in the Competition, entrants/participants agree to and accept such disclosure as is necessary to effect Prize fulfilment.
  3. Vodacom and Openfield Marketing will use reasonable efforts to contact the winners via direct messaging on their social media profile, email, or telephonically as may be applicable on the contact details provided by the entrants/participants to participate in the Competition.
  4. Vodacom and Openfield Marketing shall attempt to contact the winners for a period of 2 (two) normal working weekdays after their names have been drawn and verified as winners. The winners will be contacted during normal working hours, between 8 (eight) in the morning and 5 (five) in the afternoon. Winners will be advised of arrangements in respect of Prizes at the time of contacting the selected winners.
  5. Should an entrant/participant not be available, or should Vodacom or its Agent be unable to reach that participant for any reason whatsoever, on the contact details provided during the timeframe stipulated above or of the Participant rejects, forfeit, or decline acceptance of the Prize, that person’s right to the Prize will be deemed to have been waived and forfeited. Vodacom reserves the right at is sole discretion to then award the Prize to the next randomly drawn entrant/participant.
  6. The claim for any Prize will be subject to security and validation, and Vodacom reserves the right to withhold any Prize until it is satisfied that the claim by a particular winner is valid. The selected winners must be able to identify themselves, in a manner determined by Vodacom, as the qualifying entrants/participants to the Competition and have to comply with the required validation procedure, determined by Vodacom, in order to claim any Prizes, failing which such winner will forfeit the Prize and the Prize will be awarded to the next selected qualifying entrant.
  7. Notwithstanding the fact that the Prizes vest in the winners immediately upon the determination of the results, in the event that the required information, documentation or verification from a particular winner has not been received at the agreed cut-off date communicated to the winner, or no effort is made on the part of any of the winners to make special arrangements to meet the deadline set by Vodacom, such Prize will be forfeited. Vodacom then reserves the right to award the Prize to the finalist that is next in line.
  8. The winners’ name and location may be displayed on www.vodacom.co.za/competition_winners after a period of 2 (two) working days subsequent.
  9. Vodacom shall request the winner’s/winners (as may be applicable) consent in writing to their image and/or likeness being used and published by Vodacom in connection with the Competition for a period of 12 (twelve) months after they have been announced as the winner. The winner may decline the use of their image and/or likeness by Vodacom.

Prize Delivery

  1. The following general conditions apply to the delivery of Prizes.
  2. Vodacom and/or its Agent will determine the mode of Prize delivery at its discretion.
  3. If the method of Prize delivery is identified in Part A above, the clause applicable to that method of delivery as detailed more fully below will apply:
  4. In the event of a Prize requiring physical delivery - delivery will take place via courier at dates, times and places arranged between Openfield and the winner(s). The winner must provide a correct address for delivery. Delivery may only be possible during weekdays (Monday – Friday) between 09h00 – 17h00, and not on Saturdays, Sundays, and public holidays. If the winner is not home for courier or delivery, or the address cannot be found, the winner will be offered one more opportunity to provide an accessible address for delivery and to be available for such delivery; if delivery is still not possible or Vodacom’s Agent is unable for any reason whatsoever not to effect delivery, the Prize will be forfeited.
  5. In the event of a Prize requiring physical collection – Vodacom or Openfield Marketing will communicate the address and location where and hours when the Prize can be collected by the winner(s). Neither Vodacom nor Openfield shall be held liable should the winner(s) be unable to collect the Prize. Prize/s must be collected by the winner/s within 10 (ten) working/business days from the announcement and notification of the winners, failing which the Prize will be forfeited.
  6. In the event that a Prize can be sent electronically via email, a valid email address must be provided by the winner. If Vodacom or Openfield has sent the email containing the electronic Prize to the email address provided, delivery thereof will be deemed to have taken place. Neither Vodacom nor Openfield will be held liable if delivery to such an email address fails or if the winner is unable to retrieve the email or Prize as sent to such email.
  7. In the event of data and/or airtime Prizes, all data Prizes will be allocated to the winners within seven (7) working days after the competition days after the competition winner(s) have been confirmed and the winner(s) details have been confirmed, including the Vodacom MSISDN (cell phone number) that the data and/or airtime must be transferred to.
  8. In the event of a cash Prize, the cash Prize will be transferred via EFT (electronic funds transfer) to the winner within seven (7) working days after the competition winner(s) have been confirmed and the winner(s) banking details confirmed by receiving proof of banking details and identification to the satisfaction of Vodacom or its Agents in their sole discretion.
  9. In the event of a Prize being an award on the VodaPay App, the winner must download the App and register on the App. Vodacom can only transfer money into the VodaPay wallet if the the winner has downloaded the App and registered on it. The cash Prize will be transferred into the winner’s VodaPay wallet within seven (7) working days after confirmation by the winner of their VodaPay details. Should the winner fail to meet the criteria for a period of ten (10) working days, the Prize will be forfeited.
  10. Should Vodacom or Openfield not be able to fulfil their obligation in delivering the Prize(s) to the winner(s), for whatsoever reason, including due to lack of accurate information provided by the winner(s) or the winner(s) inability to receive the Prize, the Prize will be forfeited – which will be determined at Vodacom’s or its Agent’s sole discretion.
  11. In order to effect arrangements required for the Prize fulfilment in terms of this Competition, Vodacom will share personal details of the respective winners, such as name and surname, and contact number, with a Vodacom-approved third agency, Openfield Marketing, for distribution of the Prize items, and by participating in the Competition, entrants/participants agree to such disclosure as is necessary to effect Prize fulfilment.
  12. If a winner cannot accept a Prize for any reason whatsoever, or if Vodacom or Openfield are unable to deliver the Prize for whatsoever reason (including the reasons mentioned above), the Prize will be awarded to the next selected eligible entrant.
  13. All risks and ownership of the Prizes shall pass to the winners on transfer/delivery thereof, and all of Vodacom’s obligations regarding the Competition and Prizes shall terminate.

Prizes are not transferable and right of admission is reserved

  1. No Prize is transferable or exchangeable and may not be redeemed by, transferred, or given to another person.
  2. No Prize can be redeemed for cash and may not be sold.
  3. Vodacom will not transfer, allocate, or assign a Prize to someone else if requested by the winner.
  4. Where a Prize is for an event(s) and / or experience(s):
    • It is restricted to the winner(s) of the Prize only. No additional guests will be allowed to enter or have access to the event(s) and / or experience(s);
    • Right of Admission to the event(s) and experience(s) is reserved by Vodacom, its Agent’s or Partners in respect of the event or experience;
    • Vodacom (including its Agent’s or Partners in respect of the event or experience) reserves the right to have a winner (and their partner and / or guest) removed from an event at any time should the behaviour or language of such winner or guest, at the discretion of Vodacom (its Agent’s or Partners in respect of the event or experience), be considered to constitute harassment or be inappropriate, including behaviour or language that is discriminatory or hateful on grounds such as race, gender, sex, pregnancy, marital status, ethnic or social origin, colour, sexual orientation, age, disability, religion, conscience, belief, culture, language and birth; and
    • Vodacom (including its Agent’s or Partners in respect of the event or experience) reserves the right to remove any winners (and their partner and / or guest) from an event at any time should their behaviour be considered to be dangerous to themselves or any other person or contravening any applicable health and safety requirements.

Undertakings, limitation of liability and indemnification

  1. Event(s) and/or experience(s), to which the Competition Prize relates, may be hosted by third parties (for example, at sport stadia, theatres, convention or other centres owned by other entities). Winner(s) agree to comply with the rules and regulations applicable to events held at such premises upon entry, and as may be stipulated by the owners of such premises.
  2. Entry to any events, experiences, and venues in respect of which Vodacom may give away prizes as part of competitions on its platforms, are bound and regulated by specific event or venue-related rules and regulations, which may be determined by event or venue owners or relevant governing bodies. By participating in this competition, Competition Participants:
    • acknowledge and agree that they are bound by such event, experience, or venue rules upon entry to such premises, event or experience;
    • undertake to adhere to and comply with any and all reasonable event, experience, or venue rules and/or regulations; and
    • indemnify Vodacom, its agents, or employees from any liability associated with Competition participants/winners failure to adhere to such rules and regulations and any damages that occur as a result.
  3. Vodacom, its associated companies, partners, agents, contractors, sponsors, and personnel involved in or associated with the Competition, or a related event or experience shall not be liable whatsoever for any loss or damage incurred or suffered (including but not limited to direct or indirect or consequential loss), death or personal injury suffered or sustained arising from either participation in the Competition, from claiming the Prize, or attending an event or experience forming part of the Prize.
  4. Vodacom (including its Agent’s or Partners in respect of the event or experience) is not liable for any technical failures affecting participation and/or Prize redemption process of the Competition. In addition, neither Vodacom nor its agents shall be responsible for any loss or misdirected entries, including entries that were not received due to any failure of hardware, software, or other computer or technical systems affecting participating in and/or the Prize redemption process of the Competition.
  5. Vodacom (including its Agent’s or Partners in respect of the event or experience) cannot and will not be held liable should it be impossible for it to deliver the Prize or to fully perform, execute or fulfil the Prize. Should the Prize be linked to a specific fixture, match, event or experience, and should that specific fixture, match, event, or experience be cancelled, interrupted, postponed, or otherwise affected by events or factors outside of Vodacom’s control or at Vodacom’s discretion, Vodacom cannot be held liable for the fulfilment of the Prize or be required to provide an equivalent or replacement Prize.
  6. Vodacom, its directors, employees, agents and distributors are not responsible for any misrepresentation (whether written or verbal) in respect of any Prize nor in respect of any warranties, guarantees or undertakings given by any person other than Vodacom itself.

Personal information and permission to receive marketing and promotional information

  1. User data collected via the Competition will not be used for any other purpose than for the execution of the Competition and/or for the sharing of related marketing and promotional information.
  2. User data collected via entry for this Competition will be stored for as long as it is legally required to and in accordance with Vodacom’s Privacy Policy, http://www.vodacom.co.za/vodacom/terms/privacy-policy.
  3. By entering this Competition, entrants/participants give Vodacom permission to send them marketing or promotional information about Vodacom products, services and other Competitions, and consent to their name, contact number, and/or email address being shared with official Partner/s in the campaign to which the Competition relates, for marketing or promotional purposes.
  4. The entrant(s) will be given the option to opt out of receiving marketing or promotional information via the platform from which they receive such information.

General

  1. Nothing in these Terms and Conditions is intended to, or must be understood to, unlawfully restrict, limit or avoid any rights or obligations, as the case may be, created for either the entrant/participant or the promoter in terms of the Consumer Protection Act, 68 of 2008 (“CPA”).
  2. In the event of a dispute in regard to any aspect of the Competition and/or the Terms and Conditions, Vodacom’s decision will be final, and binding, and no correspondence will be entered into.
  3. Vodacom may, at its discretion, refuse to award a Prize if entry procedures or these Terms and Conditions have not been adhered to or if it detects any irregularities or fraudulent practices.
  4. If Vodacom is required to alter or cancel any aspect of the Competition or to terminate it by law, as a result of changes in legislation, or for any reason whatsoever, it has the right to terminate the Competition, with immediate effect and without notice. In such event, all entrants/participants waive any rights they may have against Vodacom and its associated companies, agents, contractors, official Partners and/or sponsors.
  5. All information relating to the Competition which is published on any marketing material will form part of these Terms and Conditions. In the event of any conflict between such marketing material and these Terms and Conditions, these Terms and Conditions shall prevail.
  6. The Competition is also subject to and must be read in conjunction with, Vodacom’s existing terms and conditions applicable to its website and mobile site, respectively: https://www.vodacom.co.za/vodacom/terms/website-terms-and-conditions
Page Description
Vodacom Stand Ticket for the match between Orlando Pirates vs Al Ahly taking placing on 7 December 2024 at Orlando Stadium, Gauteng (the “Competition”), on Vodacom’s official social media and digital platforms and any third-party partner social media and digital platforms.
Page Title
Stand Ticket Competition Orlando Pirates vs Al Ahly | Vodacom
Keywords
Orlando Pirates vs Al Ahly, Stand Ticket
Weight
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Page Category
Promotions
Terms and Conditions
Page URL
/vodacom/terms/competition/pirates-vs-ahly

Zetnet Prepaid Price Plan Terms and Conditions

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Zetnet Prepaid Price Plan

Terms and Conditions

  1. What is it? A Vodacom Prepaid Price Plan that is only available to customers who purchase a Zetnet SIM card.
  2. What is excluded? All other Vodacom Prepaid Price Plans will not be able to Free Change into this Price Plan, and as a Zetnet price plan customer you cannot Free Change out of this plan.
  3. Who can buy? Any customer can purchase a Zetnet SIM starterpack.
  4. Where to Purchase/Activate? The Zetnet Starterpack can only be purchased via a Zetnet Retailer.
Usage The following rates and unitisation apply: ZetnetUnitisationVoice (out of bundle rate)SMSInternational Call RateData (out of bundle rate)
Price Planper secondR1.65 per minuteR0.52R1.74R0.49 per MB

Extra Airtime

  1. All Vodacom Zetnet customers will receive 100% of their recharge value back in Extra Airtime for every R12 or more recharge (pin or pinless) they make whilst on the price plan.
  2. Extra Airtime will be subject to the following depletion rates.
  3. Local Any Network Any Time voice: R3.00 per minute (billed per second).
  4. Data (non-roaming): R3.00 per MB
  5. Local ANAT SMS: R1.00 per SMS
  6. The following call types cannot deplete from Extra airtime:
  • Roaming calls
  • International calls
  • Premium rated calls & SMSs
  • VAS calls
  • Fax outdial
  • Call Sponsor
  • Video calls (off-net and on-net)
  • Conference calls
  • Directory enquiry calls
  • Call forwarding
  • Billed USSD
  • Extra Airtime cannot be used to purchase any Value-Added Services (VASs). This includes the following:
  • Once-off and recurring data/SMS/MMS/voice bundles
  • WASP/Content and premium rated services
  • Promotional bundles
  • Airtime Transfer
  • The allocation of promotional airtime cannot be used to repay Airtime Advance debt (including R1 service fee)
  1. “Call sponsored” will be billed at Zetnet out of bundle rate and will not deplete from Extra Airtime.
  2. No Extra Airtime will be earned for Big Bonus voucher and the Passport voucher.

General

  • The following order of consumption will apply on this price plan: Extra Airtime will deplete first, followed by purchased/promotional bundles, and then airtime billed at applicable Zetnet out of bundle rates.
  • The balance of the bundles will be depleted for the volume of data sent and received, and not the time spent connected.
  • If the customer on ZetNet starter pack has multiple bundles active at the same time, bundles with the shortest validity period will be consumed first.
  • If the Data Bundle is depleted but has not reached the expiry date, and no other applicable data bundle remaining, all data usage will be stopped by default, unless the customer has opted in to out-of-bundle data charges, whereby the customer will still be able to use data at out of bundle data rates applicable to the price plan.
  • If a Bundle reaches the Expiry Date and there is no other applicable data bundle, data usage will continue at the Out of Bundle (OOB) data rate, applicable to the price plan.
  • Customers on the Zetnet price plan will receive the Night Shift promotional benefit (when recharging with R12 or more).
  • Customers can extend the validity of their data bundle by purchasing another bundle of the same validity and size before the initial bundle has expired. This will extend the validity of the initial bundle to that of the second bundle purchased.
  • Data transfer will apply, whereby you have the ability to transfer the bundle to another Vodacom.
  • No refunds will be allowed for any dropped calls due to Network congestion.
  • The Zetnet voice minutes will be subject to the following acceptable usage policy:
  • Free voice minutes may not be used as part of any bulk calling service for commercial or business purposes.
  • Least Cost Router (LCR) and associated services are not permitted to use this price plan. If the SIM card is used in a fixed location device to regularly make and receive calls to multiple numbers, the service will be suspended immediately, pending an investigation.
  • Vodacom reserves the right to suspend the service in the event of suspected abuse or fraudulent usage, outside of what is considered reasonable for private, non-commercial use.
  • These terms and conditions should be read in conjunction with the Prepaid Sim Terms and Conditions available at http://www.vodacom.co.za/vodacom/terms/prepaid-sim-terms-and-conditions

Incoming SMS and First Incoming Call Restriction:

  1. Upon activation, all incoming SMSs and incoming calls, except for incoming Vodacom network communication, will be disabled until the customer recharges their account with a minimum of R10 airtime or equivalent direct bundle purchase. This restriction applies to all new activating customers from the date of launch.
  2. Recharging with an amount less than R10 (airtime or direct bundle purchase) will result in the continued barring of incoming SMS and incoming call services until the balance reaches or exceeds R10.
  3. Customers must understand and agree that incoming SMS reception and incoming calls will only be activated once the recharge amount meets or exceeds R10 (airtime or bundles). This requirement is once off for new customers.
  4. The customer’s balance will accumulate towards the R10 requirement. This means that if a customer makes multiple purchases less than R10, the total amount will count towards lifting the barring on incoming SMS and incoming call services.

Termination/Limitation of Services

  1. Vodacom reserves the right to suspend the Service in the event of suspected abuse or fraudulent usage, outside of what is considered reasonable for private, non-commercial use.
  2. Vodacom reserves the right to limit the Service in regions or areas where there is limited network capacity (high congestion) in order to maintain consistent quality of service.
  3. Vodacom reserves the right to alter or terminate the Service in order to prevent catastrophic impact on the network.
  4. While Vodacom will use its reasonable endeavours to provide the Service, it does not commit to the uninterrupted supply of the Service, due to potential capacity limitations on the network.
  5. Vodacom reserves the right to suspend, cancel or convert the Service with reasonable notice.
  6. Vodacom reserves the right to change and/ or expand on these terms and conditions and will provide reasonable notice of any material changes prior to such change as and when the circumstances permit.
Page Description
Zetnet Prepaid Price Plan Terms and Conditions
Page Title
Zetnet - Prepaid Price Plan | Vodacom
Keywords
Zetnet Prepaid Price Plan, Zetnet, Prepaid
Weight
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Page Category
Terms and Conditions
Page URL
/vodacom/terms/zetnet-prepaid-price-plan

Vodacom Prepaid Funeral Cover Terms and Conditions

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Vodacom Prepaid Funeral Cover Terms and Conditions

About this Plan

This benefit is simple. The policy pays out a tax-free cash lump sum to your beneficiary or your estate (if a beneficiary is not selected) in the event of your death, and to you (the Policy Owner) if someone else covered on the policy dies.

Summary

  • Cover starts on the 1st of the following month after premium is received.
  • The first premium will be due on the day your policy is accepted by insurer and thereafter on the first of every month.
  • Please make sure you have enough airtime to cover the premium on the day of collection.
  • We will attempt to collect daily until the full premium is collected.
  • Total cover is based on the premium collected. For example, if 50% of premium is collected, 50% of cover will be applicable.
  • A 3-month waiting period applies, unless death is the result of an accident. A 12-month waiting period applies on suicide.
  • The “Me and my Family” option covers 1 spouse and up to 5 children.

Who qualifies for this policy?

  • You must have a valid South African Identity Document and must be between 18 and 60 years of age to apply for cover.
  • If you are covering your Partner* under this policy, your Partner must also be between 18 and 60 years of age at the time of application for cover.
  • The product is only available for Vodacom Prepaid, UChoose and Top Up customers. 
  • If you have chosen the "Just Me" option, only you will be covered under this policy and only one successful claim will be paid on the policy.
  • If you have chosen the "Me and my Family" option we will cover you, one Spouse, and up to 5 (five) Children. Children must be biological yours, legally adopted and/ or stepchildren.
  • If you leave the Vodacom network or migrate to a Vodacom Contract tariff plan, you and your family's cover will come to an end.

* Spouse means the person you are married to (whether by civil, customary, religious, or common law union). A maximum of one Partner is allowed on one policy.

Waiting period

A claim waiting period applies to every person covered under this policy, including Partner and children.

  1. There is a 3 (three) month claim waiting period for death as a result of natural causes.  However, if death is as a result of an accident (such as a car accident), the cover starts on the commencement date of this policy.
  2. There is a 12 month claims waiting period for death due to suicide. 

A new waiting period starts in the following cases:

  1. When you make changes or increase your cover (a new waiting period only applies to the added cover or changes made).
  2. When you add/change a Partner (a new waiting period only applies to the Partner).

Waiting periods already served on the Policy Owner’s previous policy with another FSCA registered insurer will be waived provided the lives insured were still covered 31 days before Cover Start Date. The waiver will apply to the same main benefit amount that all the lives were covered for with the previous insurer. Ancillary benefits will not be considered. Additional cover taken with Vodacom Life will be subject to normal waiting periods. To apply for the waiting period waiver, the following documents must be emailed to [email protected]:

  • Proof of previous cover with the following information:
    • full names and dates of birth (or ID numbers) of all insured lives
    • policy inception date
    • cover amounts for each insured life as well as the applicable waiting periods.
  • Proof of cancellation of cover not older than 31 days from Cover Start Date.

How this policy works

  • You will only enjoy this benefit if you have successfully registered for  Vodacom Funeral Cover using your phone and
  • You can only register for one policy using your phone.
  • .  Thereafter cover continues as long as monthly premiums are collected, in full or partially.
  • Premiums are automatically deducted from money available in your Vodacom Recharge Account on the day your policy is accepted by the insurer and on theYou need to ensure that you have enough money in your Vodacom Recharge account to pay your premiums.
  • If you have missed a premium:
    • After the first successful premium collection, you will have a 30-day grace period, in which you will remain covered. . Should a claim occur during the grace period, the missed premium will be collected from the claim amount. If no premium is collected for two months in a row, the policy will lapse, and you will no longer be covered. If you wish to sign up again at a later stage, please note this will be considered a new policy and new terms and conditions will apply.
    • Before the first successful premium collection, the policy will be considered as not taken up and will be cancelled.
  • Cover available in any month is flexible and proportional to the premium collected in the previous month in multiples of R1. For example, if 50% of the premium is collected, 50% of cover will be applicable. Please see below example for how this will work – this is an illustrative example, and the cover and associated premiums are not actuals.

Example:

You have taken up R10 000 cover for a premium of R50 with a start date of 1 May. If, in the month of May, we are only able to collect R35 in premium, your subsequent cover for the month of May is reduced to R7000.

This means if you claim for an event which occurred in the month of May, your payout will be R7000.

  • Applicable cover in any month will be communicated to you via SMS at the beginning of the month.
  • You can cancel the policy at anytime. Premiums will only be refunded if the cancellation is within the first 30 days from cover start date, provided no claim was lodged.
  • The policy will be cancelled upon your death.
  • We have the right to change or apply restrictions to the policy, cover amount, premiums and/or any amendments made to the Policy and/or premium for any reason, including changes relating to legislation or other rules applicable to this policy, and will notify you in writing within 31 days of any such change being implemented.
  • We may cancel this Policy or place it on hold with immediate effect, refuse process any transaction or act on your instructions and we may take any other action that we consider necessary to comply with the law and prevent or stop undesirable or criminal activity.

When we will not pay a claim for any death

  • If death arises directly or indirectly from any of the items listed below:
  • Willing participation by the Principal Insured or such other insured persons under this Policy, in any of the following: o an act of war (whether war is declared or not);
  • military action;
  • riot of unlawful strike
  • insurrection
  • civil commotion
  • usurpation of power;
  • martial law;
  • terrorism; and
  • any usage of nuclear, chemical and biological weapons, device or agent.
  • Act or deed by the Principal Insured deliberately committed in violation of any law as well as any other insured person under the Policy including but not limited to a minor child, where his/her parent and/or legal guardian knowingly allows such child to participate in any act which constitutes a violation of any law;
  • Fraud;
  • The Terms and Conditions of the Policy are not met.

Adding a beneficiary

In the event of the death of a covered person, we'll pay out the cover amount to you or your chosen beneficiary or to your estate, if a beneficiary is not selected. If you wish to set up or change these details, please dial *135#.

Recovery Billing

Recovery billing occurs when you do not have sufficient funds in your Vodacom Recharge account (airtime balance) to pay premiums. Recovery-billing will allow for Vodacom to charge the amount currently available and will continue to attempt partial collection of the monthly premium until the full amount is collected, or until the last day of the month has been reached. Billing for the next period (month) will revert back to attempting to bill the full premium. Billing for your Funeral policy occurs monthly in advance. In order to optimize recovery-billing, Vodacom will check if you have sufficient airtime in your account before attempting recovery bill.

Pause Premium Payment

You may choose to pause the premium payments for your Vodacom Prepaid Funeral Cover at any time during a month and only for that month. During this time, Vodacom will not attempt to collect from funds available in your Vodacom Recharge account in that month. If, at the end of the month, the full premium is not collected as a result of the pause, your cover will be adjusted in proportion to the premium collected. If no premium is collected, lapse rules and grace period rules, as stated above, will apply as normal.

Resume Premium Payment

You may choose to resume premium payments at any time during the pause month. Vodacom will then resume premium collection from your Vodacom Recharge account on the next day. If premium collection is not resumed by the end of the month in which it was paused, Vodacom will automatically resume premium collection

Questions you may have

If you have any questions about your policy, call us on 082 178 00.  You can also visit us at www.vodacom.co.za/insurance for any other information you may need.

Claiming or complaining

For claims

Should you die, your beneficiary will need to call us on 082 178 00 or e-mail us at [email protected]. We will tell them what documents they will need to give us so we can settle the claim quickly.

Important claim time limits

We need to be informed of your death within 180 (one-hundred-and-eighty) days of it happening. If we're not informed in time by your beneficiary or estate, the claim could be declined.

Disputed claims

We allow 180 (one-hundred-and-eighty) days from the date of the communication of our decision for your beneficiary or estate to question our decision on a claim.  If we still decline the claim, and they want to start a legal process, they'll have an additional 90 (ninety) days to do so.

For complaints and compliance

We appreciate you as a client, so if at any point you are unhappy with any aspect of our service or your policy, please contact us using the following:

First stop...

...is to give us a chance to resolve the matter.

To ensure our focused attention, please use the following contact details: 

Call: 082 178 00

Email: [email protected]    

Then...

...if complaints about our service don't get resolved to your satisfaction, we're accountable to the FAIS Ombud.

The contact details are as follows:

Office of the FAIS Ombud

PO Box 74571

Lynnwood Ridge

0040 

Call: 0860 324 766

Email:[email protected]

Fax: +27 12 348 3447 

Or...

...if complaints about our products don't get resolved to your satisfaction, we're also accountable

to the Long-Term Insurance Ombud.

The contact details are as follows:

Ombudsman for Long-Term Insurance

Private Bag x45

Claremont

7735 

Call: 0860 103 236

Email: [email protected] 

Fax: +27 21 674 0951

This policy is underwritten by Vodacom Life Assurance company (RF) Limited and administered by O'Keeffe & Swartz BPO (Pty) Ltd, an authorised financial services provider.  Should you purchase this policy, your personal details will be passed to our appointed administrator and other partners to process and service this policy.

Currency and the laws that apply to this policy

This policy is subject to South African law and all pay-outs will be in rands to a South African bank account. In the event that the law or the interpretation thereof changes, we may change the terms of this policy. We will notify you of any such changes.

Fraudulent claims

If any claim under this policy involves fraud, misrepresentation or false information, such as incorrect age or relationship, your cover will be cancelled. In this case, no claim pay-outs will be made and no premiums will be refunded

Data Confidentiality and Sharing of Information

It is important to note that when you engage with us, you acknowledge that we require your personal information, as defined in Protection of Personal Information Act No 4 of 2013 (PoPIA) and other related regulations and need to process such personal information to provide products or services to you for purposes including to confirm, update and enhance our records, to confirm your identity and additional purposes as detailed in our Privacy Notice.  

By taking out this policy, you hereby authorise Vodacom Life Assurance Company (RF) Ltd to obtain personal information from you, and when required, to share it with our third-party service providers for the purposes of providing the services and benefits to which this Policy relates. Your personal information will be stored, processed and used only by our service providers to the extent that is necessary to provide the contracted services.  

Please refer to our Vodacom Life Assurance Company (RF) Ltd: Privacy Notice on https://www.vodacom.co.za/vodacom/terms/privacy-policy/life-assurance-company for a description of how we collect, use, share and protect your personal information when you use our products and services and our website.

Page Title
Funeral Cover 4 You and Your Family
Keywords
Funeral Cover 4 You and Your Family, Funeral Cover, Funeral, Cover
Weight
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Page Category
Terms and Conditions
Page URL
/vodacom/terms/prepaid-funeral-cover

Rich Communication Services FAQs

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Rich Communication Services FAQs

What is RCS?

Rich Communication Services (RCS) is the new standard for messaging, offering a richer customer experience that allows them to send interactive rich media messages. Today, RCS delivers enhanced Person to Person (P2P) messaging and rich features such as:

  • Exchange rich media (images, videos, files)
  • Group chat
  • Delivered, displayed, “is typing” notifications

Am I being charged to use RCS?    

No, RCS is a free service and only uses your data when you send and receive an RCS message

What happens to RCS on my phone?

Vodacom will stop providing the service. However, if the service continues as default on your mobile phone (in the Messages app, check that you have the “Advanced message” option selected), you will be contacted by another provider to join the service again, with new terms of use.

Will my SMS service be affected?

No, your SMS service will continue to work as usual without any action from your side

Which smartphones are affected?

Only Android smartphones support the RCS service today. If you have another phone or smartphone you may need to download another messenger app.

If I have further issues, who will provide support?

Until Vodacom discontinues your service, Vodacom will be able to help you. After that, you should contact your new RCS provider for any issues.

I like RCS / my Chat features very much and I want to know what can I do to not lose RCS/Chat?

We expect 2 messaging apps to be supporting RCS with the new provider:

  • Messages by Google can be downloaded from Google Play Store:
    • Download it (if is not already on your phone), update it (if s not already updated) and open it.
    • When asked if you want to make it your default SMS app, accept.
    • Accept T&Cs from the new RCS provider
  • Samsung Messages: For RCS to work with the Samsung messages app, your device needs to be updated to Android 13. In case your Samsung device is more than 2 years old it might not receive the update. In that case, the only way to have RCS is by downloading and using Android Message/Message by Google.

Will users be offered RCS immediately after Vodacom terminates its service or will there be an interruption to the service?

In most cases, the transition period between Vodacom cancelling the service and Google offering the user to activate their service will be fast (approximately less than a day).

I’m not happy with the change and I want to prevent RCS to be connected with another provider. Can users disconnect RCS?

RCS can be disconnected anytime no matter who is the provider (Vodacom or Google) in the settings of the SMS app used and turning off the Chat service switch. If there is no switch in the settings of the SMS app, then RCS is not supported.

Be aware that sometimes there is more than one SMS app in the phone (e.g. Samsung Messages, Huawei messages, or Android messages). RCS will be supported only in the messaging application that is set as the default SMS app.

Page Description
FREE YouTube bundle will be available to all new and existing Vodacom Prepaid and Hybrid customers, when purchasing an eligible once – off 7 day or 30 Day Data bundle, or YouTube Social Bundle
Page Title
Rich Communication Services
Keywords
Rich Communication Services, RCS
Weight
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Page Category
Terms and Conditions
Page URL
/vodacom/terms/rich-communication-services
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