Vodacom Dual SIM Locked Device Terms and Conditions

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Vodacom Dual SIM Locked Device

Terms and Conditions

NOTE:

A. These Terms and Conditions highlight the limitation of rights for both the end customer and Vodacom South Africa.

B. These Terms and Conditions highlight that a purchase or use of any of the products outlined as “network locked dual sim” devices constitutes an acceptance of these Terms and Conditions.

C. To the extent that the Terms and Conditions or any goods or services provided under the Terms and Conditions are governed by the Consumer Protection Act, 2008 (the "Consumer Protection Act"), no provision of the Terms and Conditions are intended to contravene the applicable provisions of the Consumer Protection Act, and therefore all provisions of the Terms and Conditions must be treated as being qualified, to the extent necessary, to ensure that the applicable provisions of the Consumer Protection Act are complied with.

1. Introduction

1.1 The Vodacom Dual SIM Network Locked Devices are applicable to all Vodacom Customers who purchase any Dual SIM Locked Device on the Vodacom Network, for a period of 12/24/30/36 months, from the date of purchase, dependant on your device plan type .

1.2 The offer is available from April 2022 until Vodacom in its sole and absolute discretion elects to discontinue these dual sim devices (the “Offer Period”).

1.3 Notwithstanding the Offer Period, Vodacom may, in its sole and absolute discretion, amend the duration of the Offer Period to a shorter or longer period, or withdraw the Offer in its entirety, without any prior notice to customer. Visit https://www.vodacom.co.za/vodacom/terms/terms-and-conditions regularly for notices, updates and/or changes to services.

2. Qualifying Customers

2.1 The Offer is available to all New and Existing Vodacom Customers who purchases any Dual SIM locked device during the Offer Period:

2.1.1   All new customers who successfully activate their devices, in terms of the Regulation of Interception of Communications and Provision of Communication-related Information Act 70 of 2002 as amended and any regulations thereto (“RICA”). RICA may be done at any approved Vodacom vendor or store (the “Qualifying Customers”);

2.1.3   New and existing customer who elect to purchase a qualifying dual sim network locked device.

3. The Offer

3.1 The Vodacom Dual SIM Network Locked Device offering allows customers to purchase any Dual SIM Network locked device on the network.

3.2 The device will be locked on Vodacom's network for a period of 12/24/30/36 month’s dependant on your device plan type.

3.2.1 Prepaid customers can however request an unlock code from Vodacom only after 24 months from activating a network locked device

3.3 Customers will not be charged for an unlock code, however customer need to request and unlock code from Vodacom via 082135.  

3,3. Unlocking of devices may take up-to 48 hours from the unlock code request time

3.4 An active Vodacom SIM must be inside the device at all times.

3.5 Primary sim slot will be locked on the Vodacom network and can only use active Vodacom SIMs.

3.6 Secondary sim slot can be used for other network SIMs.

Subsidised devices:

3.7 During the locking in period the Secondary sim slot can only be used as a voice SIM on 2G technology if the device is subsidised by Vodacom

3.7.1 If the device is subsidised and the Secondary sim slot has a Vodacom sim card, the device will be open to all voice and data technologies.

Unsubsidised devices:

3.7.2 During the locking in period the Secondary Sim slot on unsubsidised devices will be open to all device technologies subject to an active VODACOM sim card

3.7.3 Once a device has been unlocked, both Secondary and Primary slots will have access to both Voice and Data technology

3.8 The Secondary sim slot cannot function independent of the primary sim slot having an active Vodacom sim, therefore at all times primary sim slot should have an activated Vodacom SIM. This condition is applicable for both subsidised and unsubsidised devices

4. Terms of Use

4.1 Vodacom reserves the right, in its sole and absolute discretion, to terminate or suspend customers from using this product or the network services where Vodacom suspects abuse of its network, the service, any of its services, fraud, criminal activity or where the customer’s use of the service is placing an unreasonable constraint on the Vodacom network which may impact the experience of other Vodacom Customers.

5. RICA

5.1 In terms of RICA, customers are obliged to provide proof of your full names, surname, Identity Document number and residential address to a RICA officer when purchasing a SIM card.

5.2 Failure by any person holding/using a SIM card to comply with RICA is an offence. Contact your service provider or see https://www.vodacom.co.za/vodacom/terms/terms-and-conditions for details.

6. Cancellation

6.1 Customers may cancel their service contract by contacting the Vodacom call centres during the 24/30/36 month’s contract period.

6.1.1 However, post the cancellation of a service contract, customers can only request a unlock code only after month 24/30/36  of the activation of the device on the Vodacom network

6.2 Customers are bound to the cancellation provisions contained in their Vodacom Customer Contract Terms and Conditions, which includes, but is not limited to, cancellations not being requested prior to completion of the contractual period https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions

7. Modification of Terms and Conditions

7.1 Vodacom reserves the right, to change, vary, amend or replace these Terms and Conditions and any rules relating to this offer at any time as required by law,

7.2 Vodacom reserves the right, at any time as required by laws and regulations, to change the products and services and/ or modify, without any notice.

7.3 See https://www.vodacom.co.za/vodacom/terms/terms-and-conditions for product and services rules and updated Terms and Conditions from time to time. Any changes to rules and/or Terms and Conditions are effective from the date that they are published on the abovementioned website or elsewhere in any media.

7.4 Vodacom reserves the right at any time to amend, suspend or discontinue the services, with notice, without liability to you or any third party.

7.5 in the event where Vodacom  puts in places any of the actions in clause 8.3 Vodacom will under no circumstance be liable to you for any error, delay, failure or non-availability of the service.

7.6 By participation in the Offer, you indemnify Vodacom against any damage or loss you may sustain as a result of possession and/or use of the SIM card, Vodacom network services, or any error, delay, failure or non-availability of the service. Visit https://www.vodacom.co.za/vodacom/terms/terms-and-conditions regularly for notice, updates and/or changes to services.

8. Limitation of Liability

8.1 Subject to the provisions of the Consumer Protection Act, to the extent allowed by any other applicable law and also subject to clauses 9.1 and 9.2 below, Vodacom will not be liable to you or to any other person for any loss or damage suffered (whether it is direct or indirect)

9. General

9.1 Vodacom is not responsible for a service being interrupted and/or failing for any reason or for any interruption in the network services.

9.2 You will be able to access services only when you are in the Republic of South Africa.

Page Title
Vodacom Dual SIM Locked Device
Keywords
Dual SIM, Dual SIM Locked Device, Locked Device
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Page Category
Terms and Conditions
Page URL
/vodacom/terms/vodacom-dual-sim-locked-device

VodaPay Wallet Limits, Product Features & Pricing Terms and Conditions

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VodaPay Wallet Limits, Product Features & Pricing

Our range of wallets have different limits that apply per wallet type. The limits for each wallet type are provided below:

Transaction Limits Entry wallet Lite wallet* Essential wallet* Pro wallet*
Maximum monthly cash received R5 000 R15 000 R20 000 Unlimited
Maximum monthly withdrawals Not allowed R15 000 R20 000 Unlimited
Maximum amount allowed in the wallet R3 000 R20 000 R25 000 R100 000

Maximum daily cash withdrawal

 Not allowed R3 000 R5 000 R20 000
Maximum daily send/ domestic remittance amount Not allowed R5 000 R10 000 Unlimited

*Enhanced Wallets

 

VodaPay Wallet Product Features

Our wallets provide access to different features depending on the wallet type. Product features per wallet type are provided below:

Product feature Entry wallet Lite wallet*

Essential wallet*

 Pro wallet*
Value Added Services purchases and payments (airtime, bundles, pre-paid water and electricity, bill payments, pay for traffic fines) Yes Yes Yes Yes
In App purchases (mini-app payments) Yes Yes Yes Yes
Withdraw cash Yes Yes Yes Yes
Cash-in through EFT Yes Yes Yes Yes
Send money to another Wallet user Yes Yes Yes Yes
Receive money from another Wallet user Yes Yes Yes Yes

*Enhanced Wallets

 

VodaPay Wallet Pricing 2021

Our pricing will ensure that you save money. We will not charge you for depositing money into your wallet. We will also not charge you to send money to other VodaPay wallet users or to receive money from other VodaPay wallet users. Pricing below applies to all wallet types (Entry wallet, Lite wallet, Essential wallet, Pro wallet).

VodaPay Wallet - Fee Schedule 2021
All fess are inclusive of VAT
  Fees
Monthly Fees  
Monthly Administration Fee Free
Monthly Service Fees Free
  Free
Cash-In Free
EFT Free
Receive money from VodaPay Wallet users Free
   
Cash-Out & Purchases  
Send money to other VodaPay wallet users Free
Bill Payments Free
Buy airtime and bundles Free
Buy prepaid water Free
Buy prepaid electricity Free
Pay at shops and merchants Free
Mini-App payments  Free
Pay traffic fines Free
Cash-out to bank account

R14,00 per R1, 000
   
Notifications  
All notifications (In-App, SMS, Email, Push notifications) Free
   

 

Page Title
VodaPay Wallet Limits Terms and Conditions
Keywords
VodaPay Wallet Limits
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Page Category
Terms and Conditions
Page URL
/vodacom/terms/vodapay-wallet-limits

VodaPay Enhanced Wallet Terms and Conditions

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VodaPay Enhanced Wallet Terms and Conditions

  1. General Information
    1. These terms and conditions relate to the registration and use of any of the Lite, Pro or Essential Wallets (jointly referred to as the "Enhanced Wallets").
    2. The Enhanced Wallets are incorporated by reference to the Platform Terms and Conditions. By using the Enhanced Wallets, you indicate that you agree to the Enhanced Wallet Terms and Conditions. (the "Terms and Conditions").
    3. All capitalised terms not defined herein shall have the meaning given in the Platform Terms and Conditions.
    4. The Enhanced Wallet related financial services are duly sponsored by Bidvest Bank Ltd ("Bidvest Bank"), a company registered in terms of South African law with registration number: 2000/006478/06.
    5. The Enhanced Wallet capability is owned and operated by Vodacom Payment Services (Pty) Ltd, a company registered in terms of South African law with registration number: 2007/010688/07 (hereinafter referred to as "VPS").
    6. These Terms and Conditions shall commence from the date on which they are published and continue indefinitely, as amended by VPS from time to time, for so long as Enhanced Wallet exists and is operational, VPS being entitled to amend or terminate these Terms and Conditions and/or shut down the Enhanced Wallet at any time in accordance with these Terms and Conditions.
    7. You agree that the information you have provided upon registration to the Enhanced Wallet is true and accurate. You agree to inform VPS immediately if the information provided becomes incorrect.
    8. You may not change any of the Terms and Conditions.
    9. You may not cede your rights or delegate your obligations in terms of the Terms and Conditions.
    10. The Terms and Conditions will be governed by the laws of the Republic of South Africa.
    11. In the event that there are bank system error corrections including but not limited to incorrect double crediting of your Enhanced Wallet, you consent that VPS or Bidvest Bank, shall have the right to debit your Enhanced Wallet. Notification of such correction or debit shall be provided to you.
    12. No multiple Enhanced Wallets are allowed, and you may upgrade from one Wallet type to another, being from a Lite to an Essential and finally to a Pro Wallet.
    13. Once you register, your Enhanced Wallet does not expire it only becomes inactive or dormant, however your Enhanced Wallet may be terminated in accordance with these Terms and Conditions.
    14. If you suspect that your Enhanced Wallet has been compromised please contact VPS on the Fraud Hotline details in clause 20.
  2. Registration/Application for an Enhanced Wallet
    1. Your registration for the Enhanced Wallet is subject to the approval criteria and may be declined at the sole discretion of VPS.
    2. VPS will request certain information from you before your registration can be completed successfully i.e. information in respect of your identity.
    3. You must provide complete, accurate information.
    4. If you cannot provide satisfactory proof of identity and/or other supporting documentation then VPS may decline your application for an Enhanced Wallet.
    5. VPS may, in order to meet its regulatory obligations, request additional information and documentation from you after the approval of your Enhanced Wallet application.
    6. By applying for the Enhanced Wallet, you agree to accept and be bound by these Terms and Conditions
    7. You will be prompted to choose your PIN or enter biometrics  for you to be able to access the Enhanced Wallet.
    8. Your PIN to the Enhanced Wallet is confidential and must be kept safe at all times.
    9. VPS and Bidvest Bank will not be held liable for a lost/or compromised PIN or any related losses due to your negligence.
  3. Payments using the Enhanced Wallet 
    1. As part of the Services, you may elect to make payments on the VPS Platforms using a digital Wallet that stores value.
    2. To register for a Wallet and use the Enhanced Wallet, you must register using your South African mobile number.
    3. Access to an Enhanced Wallet is subject to compliance with anti-money laundering legislation including but not limited to Financial Intelligence Centre Act No 38 of 2001 as amended ("FICA") and successful fraud and risk control checks.
    4. If you do not provide the requested information for the purposes of FICA at the point of registration or after receiving a request at any time after registration you will not be able to transact on your Enhanced Wallet.
    5. Access to an Enhanced Wallet shall be at VPS' and Bidvest Bank's sole discretion.
    6. The features of each type of Wallet are set out in Annexure A below.
  4. Transferring/Depositing money into Your Enhanced Wallet
    1. You may deposit funds into your Enhanced Wallet by:
      1. Transferring funds from your bank account to your Enhanced Wallet using Electronic Funds Transfer ("EFT") or instant EFT;
      2. VPS will only allocate funds in near real-time on the payment notifications received from your bank. Should you not specify your email address funds will only be allocated by following the standard EFT settlement rules.
      3. EFT payments are final and irrevocable in nature and you will be unable to lodge disputes to reverse a transaction once it has been successfully processed by VPS and/or Bidvest Bank.
  5. Electronic payment instruction transactions
    1. You should not store your PIN on your cellphone handset in any form whatsoever.
    2. If your cellphone automatically stores your PIN, the onus is on you to delete it. This will ensure that no one can transact using your Enhanced Wallet, as they will need your PIN to access and authorise transactions.
    3. You will be responsible for paying the relevant network or wireless and data service charges that you incur when using the Enhanced Wallet for this purpose.
  6. Limits on your Enhanced Wallet
    1. Certain limits may apply for in respect of the value of the transaction you may make and the balance you may hold in your Enhanced Wallet. 
    2. There are different transactional limits applicable to different types of Enhanced Wallets, which you may view in Annexure A below.
    3. The daily and monthly limits that may be applied to your Enhanced Wallet include:
      1. the total value of any goods and services you may purchase;
      2. cash withdrawals, payments and transfers you can make from your Enhanced Wallet.
    4. All transaction limits applicable to each Enhanced Wallet type are displayedin Annexure A below. VPS and Bidvest Bank reserve the right to amend such transaction limits at their sole discretion, and will provide you with such notice 30 days prior to implementing same.  
  7. Monthly Fees and Charges
    1. You can view the fees and charges in Annexure A below.
    2. No activation fee or charges apply
    3. Any fee/charges will be notified to you 30 days before they come into effect via your preferred communication method.
  8. Interest
    1. You will not earn interest on the amount held in your Enhanced Wallet.
  9. Dormancy 
    1. Your Enhanced Wallet will be deemed to be dormant after a period of 6 consecutive months of non-use.
    2. If after the end of month 3, you still do not use your Enhanced Wallet, then:
      1. You will still be able to receive funds into your Enhanced Wallet but to mitigate the risk of fraud, you will not be able to transact from it ("Soft Lock"). You can re-activate your Enhanced Wallet by requesting a system OTP or contacting VPS via the instant chat on the VPS Platform.
      2. Should your Enhanced Wallet remain in a Soft Locked state for a period in excess of 3 months and:
        1. no further action is taken for a period of 12 months, VPS shall terminate your Enhanced Wallet and retain your transactional data for a maximum period of 5 years;
        2. you have funds in your Enhanced Wallet, then VPS shall transfer such available funds to a VPS Wallet Dormancy Account. You are aware that no interest will be earned on funds retained in the VPS Wallet Dormancy Account;
      3. VPS will notify you of the 30 days before any inactivity/dormancy status or termination.
      4. No charges will be applied while your Enhanced Wallet is in dormant/inactivity status.
  10. Termination/Deactivation of your Enhanced Wallet
    1. VPS endeavours to prevent criminal activity including money laundering and terrorist financing.
    2. Accordingly, if VPS considers it necessary, or if applicable South African or international laws, rules, regulations, restrictions or policies ("applicable law") require it to do so, VPS may, in its sole discretion:
      1. restrict the use of and/or terminate your Enhanced Wallet without notice to you, if it suspects that your Enhanced Wallet has been or is being used fraudulently, negligently or unlawfully for money laundering  activities, financing terrorist and related activities, or in contravention of applicable law; or 
      2. terminate the relationship, resulting in the closure of your Enhanced Wallet, and prevent you from using the Enhanced Wallet, at any time after the VPS gives you 30-day notice of such termination.
    3. VPS may at any time and at its sole discretion deactivate your Enhanced Wallet if you do not comply with these Terms and Conditions.
    4. VPS may at any time and at its sole discretion deactivate your Enhanced Wallet if your continued use thereof will cause or has caused reputational or potential reputational damage to VPS or Bidvest Bank.
    5. You may deactivate your Enhanced Wallet on 30 days' notice by contacting VPS via the instant chat on the VPS Platform.
    6. The deactivation of your Enhanced Wallet for any reason shall result in the termination of these Terms and Conditions.
    7. Upon termination of your Enhanced Wallet due to breach of these Terms and Conditions you will be advised to withdraw all your funds within 30 days and your Enhanced Wallet will be deactivated.
    8. However, should you not withdraw your funds before your Enhanced Wallet is deactivated, the Bank shall transfer the remaining funds into a non-bearing interest account where the funds will be held until such time that you request the funds. You may contact us via the instant chat on the VPS Platform to withdraw your funds.
  11.  Authorised Use
    1. You are the only person authorised to use your Enhanced Wallet.
  12. Change of your contact details and communication with you
    1. You can contact us via the instant chat on the VPS Platform to change your contact details. Supporting documentation may be requested where required.
    2. Failure to do so may result in your Enhanced Wallet being suspended.
    3. VPS will contact you mainly via the app or your preferred method of communication.
    4. You will need to inform VPS of any change to your contact details.
    5. If you do not inform VPS of the change in contact details, we will continue using the contact details we have on our data base.
  13. Electronic Communication Indemnity
    1. You acknowledge that all conversations with VPS or Bidvest Bank may be recorded, and you consent to such a recording.
    2. You agree that in any dispute between you and VPS or Bidvest Bank regarding electronic instructions and documentation given to VPS or Bidvest Bank, the contents of the electronic instructions, including telephone recording, or electronic document shall be final and binding on you.
    3. You shall have no claim against VPS or Bidvest Bank, and shall indemnify VPS or Bidvest Bank, for any losses, damage or costs you may suffer or incur as a result of  VPS or Bidvest Bank acting upon an electronic instruction, except if the VPS is grossly negligent.
  14. Prepaid airtime and electricity
    1. A prepaid electricity or airtime purchase or bill payment transaction cannot be reversed or refunded once you have completed a purchase.
  15. Deceased Estate Management 
    1. In the unfortunate event of your death, a letter from the executor or administrator of the estate or your legal representative is required to advise VPS of your death. The letter should include a copy of your death certificate and a copy of your ID or passport. 
    2. Upon receipt of the documentation referenced above, VPS will Soft Lock your Enhanced Wallet and any user platform on the VPS Platforms.
    3. If at the time of your death you have available funds in your Enhanced Wallet, VPS will pay-out such available funds to a nominated trust account as advised by the letter received from your executor.  Should no such account be indicated, VPS will contact your executor and request that such an account be provided.
    4. Once the aforementioned has been completed your Enhanced Wallet and profile on the VPS Platforms will be suspended to avoid any potential future use.
  16. Limitation of Liability
    1. Unless VPS or Bidvest Bank acted with gross negligence or fraudulently, and to the extent permissible by applicable law, VPS and Bidvest Bank shall not be liable for any direct, indirect, special, incidental or consequential loss or damage which you, or any third party, may suffer or incur by your use of the Enhanced Wallet, including but not limited to any
      1. instances where your Enhanced Wallet PIN is compromised and you fail to notify VPS timeously, which results in a loss to you;
      2. unlawful or unauthorised access to your Enhanced Wallet;
      3. suspension or cancellation of your Enhanced Wallet where VPS or Bidvest Bank suspects same is being used for fraudulent or criminal activity;
      4. third party refusing to process any transaction via your Enhanced Wallet;
      5. failure or delay caused by third party service providers or the malfunctioning of any system or network which is beyond VPS or Bidvest Bank's reasonable control;
      6. loss or corruption of your data; or
      7. circumstances beyond VPS or Bidvest Bank's reasonable control;
  17. Warranties, Acknowledgements and Confirmation
    1. You acknowledge and confirm that VPS or Bidvest Bank may request information from any person, or business, relevant to the services in which you are interested.
    2. You warrant that the information contained herein is correct, true and complete and that you have full capacity and authority to transact with VPS and Bidvest Bank.
    3. You acknowledge that you are required to provide documents to verify your identity in terms of anti-money laundering legislation.
    4. You warrant that you have complied with all applicable legislation and regulations governing your activities including anti-money laundering legislation and exchange control legislation.
    5. You acknowledge and confirm that VPS and Bidvest Bank may carry out identity, fraud prevention and other illegal activities checks and share information related to this application through the Southern African Fraud Prevention Service and other organisations involved in criminal activities prevention.
    6. You acknowledge and confirm that VPS and Bidvest Bank may process and share personal information as defined in the Protection of Personal Information Act, No 4 of 2013 with third parties whose services VPS and Bidvest Bank utilises in its ordinary course of business.
  18. Security and Risk
    1. Any act performed when using the Enhanced Wallet will be assumed to have been performed by you.
    2. We shall not be obliged to enquire into, or to prove the authority of any person who has obtained access to your PIN, or who has initiated any transaction using your Enhanced Wallet.
    3. For your protection and security, you must enter the correct PIN information to identify yourself when using your Enhanced Wallet.
    4. For your protection, we can refuse to act on any instructions you send us or cancel your access (temporarily or permanently) if you do not meet the verification requirements. This includes entering the wrong PIN.
    5. We are entitled to act on and accept all transactions done after your PIN has been entered or applied correctly.
    6. We will assume that you have authorised all such transactions, even if such transactions took place without your knowledge or consent or were not authorised by you. Should you feel aggrieved in respect of a transaction, you are entitled to follow the complaints process set out in clause 22 of these Terms and Conditions.
    7. You must take the necessary steps to protect your access information, electronic equipment and your cellphone.
    8. You should never give or show your access information to any person.
  19. Addresses and Notices

    VPS nominates the address set out below as the address it will receive all communications required in terms of these Terms and Conditions:

    Physical: Corporate Park 082, Vodacom Boulevard, Vodavalley, Midrand, 1685.
    Postal: Corporate Park 082, Vodacom Boulevard, Vodavalley, Midrand, 1685.
    Email: [email protected]
  20. Communication with VPS

    If you do not understand any part of these Terms and Conditions or how they apply to you, or you would like to get more information on the Services, please contact us through our instant chat on the VPS Platform. You will interact with our chat bot Tobi but should you wish to contact us for any queries or complaints you will be able to request a call back and our friendly call centre agent will call you back. In the event that you need to report fraud; please contact our Fraud line on 082 241 0016.
  21. Amendments of these Terms and Conditions
    1. VPS shall notify you via your preferred method of communication of any amendments to the Terms and Conditions in respect of the Enhanced Wallet. It is your responsibility to review the amended Terms and Conditions to ensure that you understand them. You may contact VPS should you have any query to the amended Terms and Conditions.
    2. We will inform you within 30 (thirty) days, in writing prior to any amendments.
    3. The amendments will be binding on you and will form part of these terms and conditions 30 (thirty) days after we have notified you
    4. You may not alter any of these terms and conditions.
  22. Customer Complaints
    1. Complaints can be directed to:

      VPS by emailing [email protected] or to VPS' chat bot, Tobi, should you wish to request a call back; or

      Bidvest Bank by emailing [email protected] or via the Website at www.bidvestbank.co.za.  
    2. Should a complaint not be resolved to your satisfaction, you may refer the complaint in writing to

      The Office of the Ombud for Financial Services Providers -

      Address: Kasteel Office Park, Orange Building, 2nd floor, C/o Nossob & Jochemus street, Erasmus Kloof, Pretoria, 0048
      Email: [email protected]
      Facsimile: 012 324 3447
      Tel: 0860 324 766 ; or

      The Office of the Ombud for Banking Services -

      Address: 34 & 36 Fricker Road, Ground Floor, Illov
      Email: [email protected]
      Website: www.obssa.co.za
      Tel: 011 712 1800
  23. Protecting Your Personal Information
    1. VPS and the Bank are responsible parties in terms of the Protection of Personal Information Act 4 of 2013, in respect of the Enhanced Wallet.
    2. VPS will share your personal information with the Bank for the purposes of enabling you to transact on the Enhanced Wallet.
    3. To understand how VPS collects, uses, protects and handles your personal information please visit www.vodacom.co.za.
    4. To understand how Bidvest Bank collects, uses, protects and handles your personal information please visit www.bidvest.co.za.
  24. Incorporation

    These Terms and Conditions must be read together with the VodaPay Platform Terms and Conditions.

 

Annexure A: VodaPay Enhanced Wallet Limits, Product Features & Pricing

VodaPay Enhanced Wallet Limits

 

Our range of wallets have different limits that apply per wallet type. The limits for each wallet type are provided below:

Transaction LimitsLite walletEssential walletPro wallet
Maximum monthly cash receivedR15 000R20 000Unlimited
Maximum monthly withdrawalsR15 000R20 000Unlimited
Maximum amount allowed in the walletR20 000R25 000R100 000
Maximum daily cash withdrawalR3 000R5 000R20 000
Maximum daily send/ domestic remittance amountR5 000R10 000Unlimited

 

VodaPay Enhanced Wallet Product Features

Our wallets provide access to different features depending on the wallet type. Product features per wallet type are provided below:

 Product featureLite walletEssential walletPro wallet
Value Added Services purchases and payments (airtime, bundles, pre-paid water and electricity, bill payments, pay for traffic fines)YesYesYes
In App purchases (mini-app payments)YesYesYes
Withdraw cashYesYesYes
Cash-in through EFTYesYesYes
Send money to another Wallet userYesYesYes
Receive money from another Wallet userYesYesYes

 

VodaPay Enhanced Wallet Pricing 2021

VodaPay Enhanced Wallet - Fee Schedule 2021
Monthly Fees
Cash-In
Cash-Out & Purchases
Notifications
All fees are inclusive of VAT
 Fees
Monthly Administration FeeFree
Monthly Service FeesFree
EFTFree
Receive money from VodaPay Wallet usersFree
Send money to other VodaPay wallet usersFree
Bill PaymentsFree
Buy airtime and bundlesFree
Buy prepaid waterFree
Buy prepaid electricityFree
Pay at shops and merchantsFree
Mini-App payments Free
Pay traffic finesFree
Cash-out to bank account

R14,00

per R1, 000

All notifications (In-App, SMS, Email, Push notifications)Free

 

 

Page Title
VodaPay Enhanced Wallet Terms and Conditions
Keywords
VodaPay Enhanced Wallet Terms and Conditions
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/vodapay-enhanced-wallet

VodaPay Platform Terms and Conditions

CBU

VodaPay Platform Terms and Conditions

  1. Platform Terms and Condition

    1. The VodaPay Lifestyle services offered on the VodaPay application (collectively the "VPS Platforms") offers you the ability to pay for goods and services (the "Products") offered on the VPS Platforms without carrying cash (the "Services").

    2. You and your refers to you as user of the VPS Platform.

    3. In these Platform Terms and Conditions, we, us and our, refer to Vodacom Payment Services (Pty) Ltd and Vodacom (Pty) Ltd.

    4. By using the VPS Platforms, you indicate that you agree to the following terms and conditions (the "Platform Terms and Conditions").

    5. The VPS Platforms are jointly owned and operated by Vodacom Payment Services (Pty) Ltd, a company registered in terms of South African law with registration number: 2007/010688/07 (hereinafter referred to as "VPS") and Vodacom (Pty) Ltd, a company registered in terms of South African law with registration number: 1993/003367/07  (hereinafter referred to as "Vodacom"). As such you will become a customer of both VPS and Vodacom.

    6. To understand how VPS and Vodacom collect, use, protect and handle your personal information please visit www.vodacom.co.za.

  2. Term and Termination

    1. These Platform Terms and Conditions shall commence from the date on which they are published on the VPS Platforms and continue indefinitely, as amended by VPS and Vodacom from time to time, for so long as the VPS Platforms exists and are operational, VPS and Vodacom being entitled to amend or terminate these Platform Terms and Conditions and/or shut down the VPS Platforms at any time.

    2. VPS and Vodacom shall notify you of the amended Platform Terms and Conditions. It is your responsibility to go through the amended Platform Terms and Conditions to ensure that you understand them.

  3. Notice

    1. These Platform Terms and Conditions contain provisions which appear in a bold text style to this clause in order to draw your attention to such clauses because they:

      1. may limit the risk or liability of VPS, Vodacom or a third party; and/or

      2. may create risk or liability for you; and/or

      3. may compel you to indemnify the Vodacom Group or a third party; and/or

      4. serve as an acknowledgement, by you, of a fact.

    2.  If there is any provision in these Platform Terms and Conditions that you do not understand, it is your responsibility to ask VPS to explain it to you before you accept the Platform Terms and Conditions or continue using the VPS Platforms.

    3. These Platform Terms and Conditions apply to users who are consumers for purposes of the Consumer Protection Act, 68 of 2008 (the "CPA").

    4. Nothing in these Platform Terms and Conditions is intended or must be understood to unlawfully restrict, limit or avoid any right or obligation, as the case may be, created for either you or VPS in terms of the CPA.

    5. VPS permits the use of the VPS Platforms subject to the Platform Terms and Conditions. By using this VPS Platforms in any way, you shall be deemed to have accepted all the Platform Terms and Conditions unconditionally. You must not use the VPS Platforms or any part thereof if you do not agree to the Platform Terms and Conditions.

  4. Registration Process

    1. To register and use the VPS Platforms, you must register using your South African mobile number.

    2. When you register, a One Time PIN ("OTP") will be sent to your mobile number. You will then be prompted to supply the OTP on the VPS Platforms.

    3. Once you have supplied the correct OTP, you will be required to set up a 5-digit pin to access the VPS Platforms. You will also be given an option to use biometrics on your mobile device as means to access the VPS Platforms.

    4. You agree and warrant that your 5-digit pin shall:

      1. be used for personal use only; and

      2. not be disclosed by you to any third party.

    5. For security purposes you agree to enter the correct 5-digit pin whenever attempting to use the VPS Platforms, failing which you will be denied access.

    6. You undertake to keep your 5-digit pin secure and warrant that no other person shall use the VPS Platforms utilising your 5-digit pin, and you acknowledge further that you are responsible for ensuring that no unauthorised access to the VPS Platforms is obtained using your 5-digit pin, and that you will be liable for all such activities conducted pursuant to such use, whether authorised or not.

    7. You agree to notify VPS immediately via the Fraud hotline number on 082 241 0016 upon becoming aware of or reasonably suspecting any unauthorised access to or use of your 5-digit pin and to take steps to mitigate any resultant loss or harm.

  5. Use of the VPS Platforms

    1. By using the VPS Platforms you warrant that you are 18 (eighteen) years of age or older and of full legal capacity.

    2. You may only use the VPS Platforms for lawful purposes and you warrant that you shall not use the VPS Platforms:

      1. to receive or transmit material which is in violation of any law or regulation, which is obscene, threatening, racist, menacing, offensive, defamatory, in breach of confidence, in breach of any intellectual property rights, or otherwise objectionable or unlawful;

      2. for the transmission of "junkmail", "spam", "chain letters", or unsolicited mass distribution of SMS;

      3. other than for your personal and non-commercial use.

    3. You agree that you will not in any way use any device, software or other instrument to interfere or attempt to interfere with the proper working of the VPS Platforms. In addition, you agree that you will not in any way use any robot, spider, other automatic device, or manual process to monitor, copy, distribute or modify the VPS Platforms or the information contained herein, without the prior written consent from an authorised VPS representative (such consent is deemed given for standard search engine technology employed by Internet search websites to direct Internet users to this VPS Platforms).

    4. You may not in any way display, publish, copy, print, post or otherwise use the VPS Platforms and/or the information contained therein without the express prior written consent of an authorised VPS representative.

  6. Payment Options

    For your convenience we have multiple payment options for you to purchase Products on the VPS Platforms as per below: 

    1. Bank Cards

      1.  You may choose to use your existing bank card for payment on the VPS Platforms. Only bank cards that are 3D secure enabled can be used on the VPS Platforms.

      2. Your bank's card, account, and online banking terms do not change and continue to apply to each transaction.

      3. Any applicable fees and charges that apply to your bank card will also apply when you use the VPS Platforms to pay for purchases.

      4. VPS may impose any limits on the frequency or amount of your card transactions. Furthermore, VPS reserves the right to block a card from use on the VPS Platforms at any time without notice.

    2. Wallet

      1. You may elect to make payments on the VPS Platforms using a digital wallet that stores value (the "Wallet"). There are different types of Wallets.

      2. You will automatically have an entry level wallet available to you when you successfully register on the VPS Platforms (the "Entry Wallet").  

      3. You may also apply for Wallets with more functionalities based on your transaction needs, such Wallets are the Lite, Pro or Essential Wallets (jointly referred to as the "Enhanced Wallets").

      4. On your election for activation of the Enhanced Wallet, you will be prompted to agree to the additional terms and conditions.

      5. In order to make use of any of the Wallets you agree to be bound by the terms and conditions of the relevant Wallet. 

    3. Entry Wallet

      1. You can only receive funds from other VPS Platform users who have successfully registered for the Enhanced Wallets. For the avoidance of doubt, you will not be able to transfer funds into an Entry Wallet.

      2.  All funds in the Entry Wallet shall automatically earn you a prepaid certificate of equal rand value to the funds that are in your Entry Wallet (the "Value Certificate").

      3. The Entry Wallet is capable of only storing the Value Certificate of up to R3,000.

      4. The Value Certificate shall be a representation of the equal rand value that has been transferred into your Entry Wallet at any given time.

      5. If there are additional funds that are transferred to your Entry Wallet, such funds will add to the balance of your Value Certificate.

      6. You may only receive a total of R5,000 a month in your Entry Wallet.

      7. You may only redeem the Value Certificate for products and services offered on the VPS Platforms. For the avoidance of doubt you may not cash out the Value Certificate.

      8. You may only redeem a maximum of R3,000 on a daily basis from your Entry Wallet.

      9. You will be able to purchase Products on the VPS Platforms that are less than the total value of the Value Certificate in which case such purchase amount shall be deducted from the balance of the Value Certificate.

      10. The Value Certificate shall remain valid for as long as you use the Entry Wallet.

      11. The balance of the Value Certificate shall be displayed to you on the VPS Platforms after you log in. The balance of your Value Certificate shall be updated real time.

      12. The Value Certificates shall be non-transferable.

      13. You may elect to apply for an Enhanced Wallet, upon which you offer to sell the value or balance of your Value Certificate back to VPS in which case if VPS accepts such offer, VPS shall transfer the monetary value of the Value Certificate to an Enhanced Wallet.

  7. Third Party Merchants

    1. VPS only provides the VPS Platforms to facilitate transactions between you and the third party that is selling goods or services on the VPS Platforms (the "Third Party Merchants"). VPS is neither the buyer nor the seller of the goods or services unless otherwise specified.

    2. All transactions are therefore solely between you and such Third Party Merchant. VPS is not a party to that transaction.

    3. Once you transact with the Third Party Merchants you will be bound by their relevant and separate terms and conditions.

    4. VPS does not take any liability for the delivery of, the quality of, the use of, or any other aspect relating to the goods or services from Third Party Merchant. 

    5. The Third Party Merchant is solely responsible for fulfilment of delivery of the Products. The Third Party Merchant is also responsible to provide an invoice to you if you require it.

    6. You remain a customer of the Third Party Merchant at all times, under no circumstances will VPS contact the Third Party Merchant on your behalf, including but not limited, obtaining information related to your account or details or request amendment of any details.

    7. Not all Third Party Merchants are registered VAT (Value-Added Tax) vendors. Only Third Party Merchants who are registered VAT vendors may charge VAT on goods or services sold and issue a tax invoice in respect thereof.

    8. All return of goods or services for any reason shall be subject to the Third Party Merchant's returns policy. VPS strongly advises that you familiarise yourself with the Third Party Merchant's return policy.

    9. Should any claim escalate into being a dispute, VPS is not obliged to get involved in such a dispute and any such disputes must be resolved between you and the relevant Third Party Merchant alone.

    10. These Platform Terms and Conditions do not in any way overrule, eliminate or adjust the terms and conditions entered into between you and a Third Party Merchant.

  8. VPS Coupons and Rewards

    1. VPS may reward you with coupons based on your use of the VPS Platforms.

    2. Coupons are issued at VPS' sole discretion and VPS is entitled at any time to correct, cancel or reject a coupon for any reason (including without limitation where a coupon has been distributed in an unauthorised manner). You do not have a right to coupons, and coupons cannot be earned. Coupons are issued under specific terms and conditions disclosed separately in the VPS Platforms Rewards section regulating when and how they may be used.

    3. A coupon can be redeemed in full if the coupon amount is the same as the transaction amount.

    4. A coupon cannot be redeemed for cash and is not transferable.

    5. A coupon can be redeemed in full if the coupon amount is less than the transaction amount; and in this case a bank card payment can be used to pay for the remaining balance of the transaction amount.

    6. A coupon can be redeemed partially if the coupon amount is more than the transaction amount; and in such a case you will forfeit the balance of the coupon.

    7. You may have multiple coupons, however only one coupon can be redeemed per transaction.

    8. Some coupons can only be redeemed for specific Products. 

    9. If a coupon redemption fails, you may contact VPS as specified in clause 20.

    10. If the transaction where you were attempting to redeem a coupon fails due to system failure and the transaction is not concluded, the coupon will be refunded to you.

    11. Where you have used a coupon to pay, and you or the merchant later cancels your order (or part thereof) prior to delivery of the relevant product(s), or you log a return of one or more products for a credit in accordance with the merchant's returns policy, VPS may provide you with a replacement coupon of the same value as that was redeemed during the payment. VPS may in its sole discretion impose restrictions on the use of the replacement coupon.

    12. VPS may reward you with cashback into your Wallet based on your use of the VPS Platforms issued under specific terms and conditions regulating when and how they may be used.

    13. If you qualify for a cashback reward and your Wallet is dormant, blocked or the balance limit on your Wallet has been breached, then you will not receive the reward.

    14. In the unfortunate event of your death, any coupons allocated to you will be cancelled and the funds will be repatriated to VPS.

  9. Marketing in the VPS Platforms

    1. As our customer, VPS will contact you to keep you informed about new and existing products and services, competitions, prize draws and other promotions available on the VPS Platforms and VPS or Vodacom may use your personal information to run those competitions, prize draw, events and promotions, only to the extent that you have not, at any stage, objected to receiving such marketing communications.

    2. VPS may send you marketing of all products or services provided in the VodaPay application unless you have opted out.

    3. VPS will contact you to let you know about products and services of Vodacom Group companies including Vodacom, Vodacom Insurance Company Limited and Vodacom Life Assurance Company Limited products and services and those of other companies which may interest you.

    4. You can control your marketing permissions at any time within the VodaPay application.

  10. Disclaimer

    1. Whilst every effort has been made by VPS and its suppliers of information, to ensure the proper performance of the VPS Platforms, the accuracy of the information/images and the reliability of the binary data on the VPS Platforms, VPS, its affiliated companies, suppliers, or any of their employees, do not, to the full extent permitted by law, guarantee the availability or accuracy of the services, content and/or information offered on the VPS Platforms.

    2. VPS makes no representations or warranties, whether express or implied, and assumes no liability or responsibility for the proper performance of the VPS Platforms and you thus use the VPS Platforms at your own risk. In particular VPS makes no warranty that the VPS Platforms will meet your requirements, be uninterrupted, complete, timely, secure or error free.

    3. VPS disclaims liability for any damage, loss or expenses, whether direct, indirect or consequential in nature, arising out of or in connection with your access to or use of the VPS Platforms and/or any content therein unless otherwise provided by law.

    4. The VPS Platforms and all information provided on the VPS Platforms is provided "as is" without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, completeness, or non-infringement, as may be allowed in law.

    5. Any views or statements made or expressed on the VPS Platforms are not necessarily the views of VPS, its directors, employees and/or agents.

    6. In addition to the disclaimers contained elsewhere in these Platform Terms and Conditions, VPS also makes no warranty or representation, whether express or implied, that the information or files available on the VPS Platforms are free of viruses, spyware, malware, trojans, destructive materials or any other data or code which is able to corrupt, destroy, compromise, disrupt, disable, harm, jeopardise or otherwise impede in any manner the operation, stability, security functionality or content of your computer system, computer network, hardware or software in any way. You accept all risk associated with the existence of such viruses, destructive materials or any other data or code which is able to corrupt, compromise, jeopardise, disrupt, disable, harm or otherwise impede in any manner the operation or content of a computer system, computer network, any handset or mobile device, or your hardware or software, save where such risks arise due to the gross negligence or willful misconduct of VPS, its employees, agents or authorised representatives. VPS thus disclaims all liability for any damage, loss or liability of any nature whatsoever arising out of or in in connection with your access to or use of the VPS Platforms.

  11. Third Party Content/ VPS Platforms

    1. Third party information such as but not limited to, product catalogues, product description and specifications, lists of dealers, reports on news, entertainment, technology and features, advertisements including videos, images and photographs of the products, links to third party websites and other data from external sources is made available on the VPS Platforms ("Third Party Content"). The provision of Third Party Content is for general informational purposes only.

    2. You hereby acknowledge that the Third Party Content provided to you is obtained from sources believed to be reliable or provided by the sellers in the process of advertising, exhibiting and offering to sell the products on the VPS Platforms. All Third Party Content is provided on an 'As Is' basis. VPS does not own / have the rights and title to any such Third Party Content, VPS does not provide any guarantee or make any representations with regards to the accuracy, title, merchantability, non-infringement or fitness for a particular purpose of any Third Party Content. VPS shall not be held liable for any loss suffered by you in any way whatsoever based on your reliance on or use of such Third Party Content.

    3. This VPS Platforms may contain links or references to other websites ("Third Party Platforms") which are outside of our control, including those of advertisers. These Platform Terms and Conditions do not apply to those Third Party Platforms and VPS is not responsible for the practices and/or privacy policies of those Third VPS Platforms or the "cookies" that those sites may use.

    4. In the event any Third Party Content contains links to Third Party Platforms, and you visit any such external link, you agree to do so at your own risk, responsibility and liability. VPS makes no warranty or representation regarding, and does not endorse, any website linked to the VPS Platforms or the information appearing thereon or any of the products or services described thereon.

  12. Intellectual Property Rights

    1. The contents of the VPS Platforms, including any material, information, data, software, icons, text, graphics, lay-outs, images, sound clips, advertisements, video clips, trade names, the word or mark "VPS", and "Voda", logos, trade-marks, designs and service marks which are displayed on or incorporated in this VPS Platforms ("Intellectual Property") are protected by law, including but not limited to copyright and trade mark law. The Intellectual Property is the property of VPS, its advertisers and/or sponsors and/or is licensed to VPS.

    2. You will not acquire any right, title or interest in or to the VPS Platforms or the Intellectual Property.

    3. Any use, distribution or reproduction of the Intellectual Property is prohibited unless expressly authorised in terms of these Platform Terms and Conditions or otherwise provided for in law.

    4. Where any of the Intellectual Property has been licensed to VPS or belongs to any third party, your rights of use will also be subject to any terms and conditions which that licensor or third party imposes from time to time and you agree to comply with such third party terms and conditions.

  13. Warranties, Acknowledgements and Confirmation

    1. You acknowledge and confirm that the VPS may request information from any person, or business, relevant to the Services in which you are interested.

    2. You warrant that the information contained herein is correct, true and complete and that you have full capacity and authority to transact with VPS.

    3. You acknowledge that you are required to provide documents to verify your identity in terms of anti-money laundering legislation.

    4. You warrant that you have complied with all applicable legislation and regulations governing your activities including anti-money laundering legislation and exchange control legislation.

    5. You acknowledge and confirm that VPS may carry out identity, fraud prevention and other illegal activities checks and share information related to this application through the Southern African Fraud Prevention Service and other organizations involved in criminal activities prevention.

    6. You acknowledge and confirm that the VPS may process and share personal information as defined in the Protection of Personal Information Act, No 4 of 2013 with third parties whose services the VPS utilizes in its ordinary course of business.

  14. Security and Risk

    1. Any act performed when using the VPS Platform will be assumed to have been performed by you.

    2. We shall not be obliged to enquire into, or to prove the authority of any person who has obtained access to your credentials (including your password, PIN or any other information used to verify your identity), or who has initiated any transaction on the VPS Platform.

    3. For your protection and security, you must enter the correct credentials to identify yourself when using the Services.

    4. For your protection, we can refuse to act on any instructions you send us or cancel your access (temporarily or permanently) if you don't meet the verification requirements. This includes entering the wrong credentials.

    5. We are entitled to act on and accept all transactions done after your credentials have been entered or applied correctly.

    6. We will assume that you have authorized all such transactions, even if such transactions took place without your knowledge or consent or were not authorized by you.

    7. You must take the necessary steps to protect your access information electronic equipment and your cellphone).

    8. You should never give or show your access information or credentials to any person.

  15. Indemnification

    1. To the full extent permitted by law, you indemnify and hold VPS harmless against all and any loss, liability, actions, suites, proceedings, costs, demands and damages which arises directly or indirectly out of a breach of the terms of these terms and conditions by you or arising out of or in connection with the failure or delay in the performance of the Services or your  use of the Services, (including direct, indirect, special or consequential damages), and whether in an action based on contract, negligence or any other action, or the use of the Services, other than in respect of losses caused by VPS's gross negligence or intentional misconduct.

    2. Without affecting the generality of 15.1 above, VPS shall not be liable to you for any breach of these terms and conditions or failure to perform any obligations as a result of technical problems relating to its network, termination of any licence to operate or use the network, act of God, government control, restrictions or prohibitions or other government act or omission, whether local or national, act of default of any supplier, agent or sub-contractor, industrial disputes or any other cause beyond VPS's control.

  16. Limitation of liability

    1. VPS cannot be held liable for any inaccurate information published on the VPS Platforms including incorrect prices, save where such liability arises from the gross negligence or willful misconduct of VPS, its employees, agents or authorised representatives.

    2. VPS shall not be liable for any direct, indirect, incidental, special or consequential loss or damages which might arise from your use of, or reliance upon, the VPS Platforms or the content contained in the VPS Platforms; or your inability to use the VPS Platforms, and/or unlawful activity on the VPS Platforms and/or any linked Third Party VPS Platforms.

    3. You hereby indemnify VPS against any loss, claim or damage which may be suffered by yourself or any third party arising in any way from your use of this VPS Platforms and/or any linked Third Party VPS Platforms.

    4. You warrant that the information you provide on the VPS Platform in order to use any of the Services is true and accurate and that VPS shall not be held liable for any loss that you may suffer as a result of you providing information that is not true or accurate.

  17. Termination and variation

    1. VPS reserves the right to amend the Platform Terms and Conditions as and when VPS deems necessary or is required to do so by law. You shall be notified by SMS when changes are effected, however where the changes are required by law or relates to the addition of a new service, extra functionality to the existing Service or any other change which neither reduces your rights nor increases your responsibilities, these shall be effective immediately and will be made without prior notice

    2. If you do not accept any change to the Platform Terms and Conditions, you may immediately remove your cards from the VPS Platforms. 

    3. You may visit the VodaPay application by regularly for material notices, updates and/or changes to the Platform Terms and Conditions.

  18. Change of your Contact Details

    1. If you do not inform us of a change of contact details, we will continue to use the contact details you provided to communicate with you.

    2.  You will need to inform VPS of any changes to your contact details as soon as reasonably possible. VPS shall not be held liable for any losses you may suffer as a result of you not providing us with updated contact details.

  19. Addresses and Notices

    VPS nominates the address set out below as the address it will receive all communications required in terms of these Platform Terms and Conditions:

    1. Physical and Postal address: Corporate Park 082, Vodacom Boulevard, Vodavalley, Midrand, 1685.

    2. Email: [email protected]   

  20. Communication with VPS

    1. You agree to use the Services and cooperate with VPS in evaluating the Services and provide feedback with respect to the identification of any errors, problems or defects discovery by you and identifying additional uses and functions.

    2. If you do not understand any part of these Platform Terms and Conditions or how they apply to you, or you would like to get more information on the Services, please contact us through our instant chat on the VodaPay application. You will interact with our chat bot Tobi but should you wish to contact us for any queries or complaints you will be able to request a call back and our friendly call center agent will call you back. In the event that you need to report fraud; please contact our Fraud line on 082 241 0016.

  21. Customer Complaints

    1. Unresolved complaints can be directed to VPS via e-mail at [email protected]

      1. Should a complaint  still not be resolved to your satisfaction, you may refer the complaint in writing to National Consumer Commission

        Tel: +27 12 428 7000
        Postal address: P. O. Box 36628, Menlo Park, 0102
        Email: [email protected]
        Website: www.thencc.gov.za 

  22. General

    1. These terms and conditions will be governed by and construed in accordance with the laws of South Africa, and you shall submit to the jurisdiction of the South African Courts.

    2. These terms and conditions are severable, in that if any provision is determined to be illegal or unenforceable by any court of competent jurisdiction, then such provision shall be deemed to have been deleted without affecting the remaining provisions of the terms and conditions.

    3. Our failure to exercise any particular rights or provision of these terms and conditions shall not constitute a waiver of such right or provision, unless acknowledged and agreed to by us in writing.

    4. These terms and conditions, as varied by us from time to time pursuant to clause 2.1, above constitute the sole agreement between you and VPS.

    5. When contacting our friendly call center agent, at no point should you furnish any VPS employee with the full card number or expiry date, CVV and/or bank PIN.

    6. It is your responsibility to immediately notify your bank should there be a security breach on your bank card or account for the card used on any of our online channels.

    7. In addition to the above terms and conditions, VPS's standard terms and conditions relevant to your subscriber account will also continue to apply. Also, your bank's standard terms and conditions relevant to the use of your debit or credit card will apply.

    8. You agree that the information you have provided upon registration for any of the Services is true and accurate. You agree to inform VPS immediately if the information provided becomes incorrect.

    9. The Platform Terms and Conditions constitute the sole record of the agreement between you and VPS with regard to the Services.

    10. You may not change any of the Platform Terms and Conditions.

    11. You may not cede your rights or delegate your obligations in terms of the Platform Terms and Conditions.

 

VodaPay Services Terms and Conditions

  1. The Services

    The VPS Platforms offer the Services set out in the Services Schedule below and includes but is not limited to:

    1. Bill payments which is a service provided by VPS to enable VPS customers to pay bills with third party service or product providers using the VodaPay Platforms. See the VodaPay Bill Payments terms and conditions in Annexure A below.

    2. Static and Dynamic QR Code Payments is a service provided by VPS to enable customers to pay third party service or product providers using the static and dynamic QR Code which customers can scan through their smartphone to make the payments.

    3. Buy Pre-Paid water and electricity from authorised municipalities set out on the VodaPay Platforms from time to time. See the VodaPay Prepaid Electricity and Water terms and conditions in Annexure B below.

    4. Coupon payments that were rewarded to a customer based on a rewards campaign on the VPS Platforms.

    5. Purchases of prepaid Mobile Products on the VodaPay Platforms. See the VodaPay Mobile Products (Airtime and Bundles) terms and conditions in Annexure C below.

 

Annexure A: VodaPay Bill Payments Terms and Conditions

  1. Terms and Conditions

    These Terms and Conditions govern all payments of bills on the VodaPay Platforms. By using the VodaPay application (the "Bill Payments Page") whether as a visitor or a registered user you are bound by these terms and conditions ("Terms") as well as the VodaPay Platform Terms and Conditions as set out above (the "VodaPay Platform Terms and Conditions").

  2. The Service

    1.  Bill Payment (the "Service") is a service provided by VPS to enable VPS customers to pay bills with third party service or product providers ("Service Providers") using VPS the VodaPay Platforms.

    2.  VPS will endeavor to facilitate your bill payment within reasonable time. VPS cannot in any way guarantee a turnaround time for handling and posting payments by Service Providers. 

    3. Please contact the Service Provider for further assistance should your bill not be updated within reasonable time.

    4. Only those Service Providers registered with Easy Pay are enabled for this Service, i.e. bills that have an Easy Pay number linked to them.

    5. VPS, through the VodaPay Platforms, will present only those bill details as provided by the Service Provider and it is your responsibility to contact your Service Provider directly if you have any queries with regards to the details presented. The Service is NOT a bill presentment facility and therefore will display the amount due. This amount cannot be altered.

    6. It is your sole responsibility to confirm the bill details prior to making a payment. VPS will not be liable for any loss suffered due to incorrect information that was supplied by you, including but not limited to: the incorrect cell number, bill/account number or amount.

    7. VPS does not charge a service fee for paying your bill on this platform. However, the relevant bank fees associated with this transaction will be applicable.

    8. Where no amount is populated in the amount due field you may choose to pay any amount in Rand and Cents.

Annexure B: VodaPay Prepaid Electricity and Water Terms and Conditions

  1. Terms and Conditions

    These Terms and Conditions govern all purchases of prepaid water and electricity on the VodaPay Platforms. By using the VodaPay application (the "Prepaid Electricity and Water Page") whether as a visitor or a registered user you are bound by these terms and conditions ("Terms") as well as the VodaPay Platform Terms and Conditions as set out above (the "VodaPay Platform Terms and Conditions").

  2. The Service

    1. VPS Prepaid Electricity and Water (the "Service") is a service that enables you to purchase prepaid electricity and water from the authorised municipalities set out on the VodaPay Platforms from time to time.

    2. Prepaid electricity and water are available to purchase through the VodaPay Platforms.

    3. VPS will present you with your prepaid electricity or water token within 5 minutes of a successful transaction. You acknowledge and accept that there may be a delay between VPS and any of the third parties involved in the successful conclusion of your prepaid electricity or water purchase.

    4. Although VPS will endeavor to complete most purchases within 5 minutes, VPS does not in any way guarantee this turnaround time.

    5. Should you not receive your prepaid electricity or water token within 5 minutes or for any queries about the service please contact us through our instant chat on the VodaPay application. You will interact with our chat bot Tobi but should you wish to contact us for any queries or complaints you will be able to request a call back and our friendly call center agent will call you back.

    6. VPS does not charge a service fee for purchasing prepaid electricity or water on the VodaPay Platforms. However, the relevant bank fees associated with this transaction will be applicable.

    7.  All transactions must be in Rand amounts, no cent amount will be processed.

    8. VPS does not determine the number of units to be allocated with prepaid electricity or water purchase, the determination lies with your municipality. The VodaPay Platforms are a channel to facilitate purchases, therefore you must contact your municipality for queries relating to unit allocation. 

    9. If you are in arrears with your municipal accounts and you use the Service, you may receive less value or no value if the amount you are purchasing for equals or is less than the arrears amount.

Annexure C: VodaPay Mobile Products (Airtime and Bundles) Terms and Conditions

  1. Terms and Conditions

    These Terms and Conditions govern all purchases of prepaid mobile products on the VodaPay Platforms. By using the VodaPay application (the "Mobile Products Page") whether as a visitor or a registered user you are bound by these terms and conditions ("Terms") as well as the VodaPay Platform Terms and Conditions as set out above (the "VodaPay Platform Terms and Conditions").

  2. The Service

    1. This mobile product purchase service (the "Service") allows you to purchase prepaid mobile products such as Airtime/Data/SMS/Voice and Data bundles through the VodaPay Platforms across all mobile networks.

    2. The list of available mobile products is controlled by the mobile network providers and is subject to change

    3. VPS will present you with the direct top-up of your purchased mobile product type within 5 minutes of a successful transaction. You acknowledge and accept that there may be a delay between VPS and any of the third parties involved in the successful conclusion of your mobile product purchase.

    4. Although VPS will endeavor to complete your recharge within 5 minutes, VPS does not in any way guarantee this turnaround time.

    5. Should you not receive your direct top-up within 5 minutes or for any queries about the service you please contact us through our instant chat on the VodaPay application. You will interact with our chat bot Tobi but should you wish to contact us for any queries or complaints you will be able to request a call back and our friendly call center agent will call you back.

    6. VPS does not charge a service fee for purchasing mobile products on our platform. However, the relevant bank fees associated with this transaction will be applicable.

    7. All transactions must be in Rand amounts, no cent amount will be processed.

    8. VodaPay does not determine the rules related to the value, validity and use to be purchased mobile product, the determination lies with your mobile network. You must contact their Network for queries relating these rules. 

Page Title
VodaPay Platform Terms and Conditions
Keywords
VodaPay Platform
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/vodapay-platform

Vodacom Ticket Terms and Conditions

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Vodacom Ticket Terms And Conditions

Terms and Conditions

  1. By taking up the Vodacom Ticket bundle offer (the "Service"), you agree to these terms and conditions. 

  2. Vodacom Ticket will be available to you by dialling *123# on the Just For You platform ("platform") or via Just For You on the Vodacom App. On the Just For You platform, you will be exposed to Services specifically tailored to your usage behavior.

  3. The Service provides you with data to stream or to sync and/or to access the applications (the "Standard Applications") listed in each category in clause 8 of these terms and conditions (the "Ticket Categories") as per the bundle allocations stipulated in clause 15 of these terms and conditions. 

  4. The Service will be available to you as a subscription service valid for 1 hour, 1 day, 7 or 30 days ("subscription period"). You may also elect to use the Service on a month-to-month basis (the "Recurring Service") in which instance you will be able to cancel the Service at any time before the expiry of the current month of you using the Service. To deactivate the recurring bundle, customers need to call the customer call centre by dialling 082 135 

  5. If you elect to use the service on a month-to-month basis (the "Recurring Service"), you will qualify for a discount. The discount applied is at the sole discretion of Vodacom and Vodacom reserves the right to amend the discounts and without notice to you 

  6. When opting in or activating a discounted recurring Ticket bundle, the bundle is added as part of the respective price plan and charged to bill. 

  7. The Service is available to all new and existing Prepaid, Hybrid (Top-up) customers and Postpaid.  

  8. Vodacom reserves the right to terminate or change the Service at any time and for whatsoever reason. Vodacom further reserves the right to amend these Terms and Conditions at its sole discretion and without notice to you. You have the responsibility to at all times familiarise yourself with the amended Terms and Conditions.  

  9. The Service is available for use in all compatible smartphone devices, laptops and tablets. 

  10. During the subscription period you will be able to stream or get access the following Standard Applications set out in the Ticket Categories below: 
     

    Video Ticket Music Ticket Gaming Ticket Social Ticket NXT LVL Social Ticket WhatsApp Ticket
    VuClip Deezer Vuclip Games

    Facebook
    (including Messenger)

    Facebook
    (including Messenger)

    		 WhatsApp
    DStv Apple Music Gamemine & Gameeasy Instagram Instagram  
    Hopster Joox PlayInc.com Pinterest Pinterest  

    Showmax

    		     Twitter Twitter  
    YouTube     Tinder Voov  
    Amazon Prime Video     Tik Tok Tik Tok  

  11. NXT LVL Social will only be available to registered NXT LVL customers only by dialling *128#. 

  12. The Service provides you with full access to all the Standard Applications in each of the Ticket Categories.

  13. The Standard Applications specifically exclude any service that involves video or voice calling including but not limited to voice and video calling on WhatsApp and Facebook or any other with similar functionality.  

  14. Vodacom reserves the right, at its sole discretion and at any time to amend the Ticket Categories and the Standard Applications in each Ticket Category according to their identifiable data usage. 

  15. You may only use the Service for personal use. You may not use the Service for commercial purposes nor may you use it to set up as a personal hotspot. Vodacom reserves the right to suspend the Service if in the opinion of Vodacom, you misuse or abuse the Service in any way whatsoever.  

  16. Once the Service is depleted and you wish to continue using any of the Standard Applications, you shall do so using your existing data bundle as per your existing data tariff plan.  

  17. The cost of using the Service is as follows:

     Once - Off Ticket
     

    Group Video Music Social/NXT LVL Social Gaming WhatsApp
      Price Bundle Price Bundle Price BundleBundle Price Bundle Price Bundle
    Hourly R5.00

    100MB

    		 R3.00 80MB R5.00 100MB R3.00 80MB    
    Daily R8.00 250MB R5.00 150MB R8.00 250MB R5.00 150MB R3.00 50MB
    R5.00  250MB
    3 Days R15.00 500MB R10.00 300MB R15.00 500MB R10.00 300MB R6.00 100MB
    Weekly R35.00 750MB R25.00 400MB R35.00 750MB R25.00 400MB R12.00 250MB    
    250MB
    Monthly R60.00 1GB  R49.00 850MB   R60.00 1GB  R49.00 850MB R35.00 1GB


    Recurring Ticket:
     

    Group

    Social

    		 Video WhatsApp
    Validity Bundle Bundle Bundle
    Monthly 1GB 1GB 1GB
    Monthly 2GB 2GB 5GB
    Monthly 3GB 3GB 10GB
    Monthly 5GB 5GB  
    Monthly 10GB 10GB  

  18. If you use the Service to access any of the Standard Applications, your existing in-bundle usage and any other loaded data will not be consumed until the Service is depleted or expires.

  19. You will not be able to buy additional Services in a Ticket Category if the Service in that same Ticket Category has not yet been depleted or used up.  However, once the Service is depleted, you will be able to purchase a new Service even if it has not yet reached its expiry date. 

  20. You can check you bundle balance for the Service by dialling *135#, and choosing option 1 - balances. 

  21. The terms and conditions and subscription process required for each Standard Application shall at all times be applicable and shall constitute an agreement between you and the provider of the Standard Application. Vodacom shall not be liable for any unavailability, faults glitches, bugs or technical issues with the Standard Applications. Furthermore, Vodacom shall not be held liable for any damages or loss howsoever arising that you may suffer as a result of you using the Standard Application.  

  22. If you activate a Recurring Service at any time after the first day of the calendar month and you do not have an existing Recurring Service, the new Recurring Service allocation will be pro-rated for the remainder of the calendar month and thereafter, the full allocation will be allocated on the first day of every subsequent calendar month.  

  23. If you activate a Recurring Service at any time after the first day of the calendar month and you do have an existing Recurring Service on the same line, the new Recurring Service will only take effect on the first day of the next calendar month. 

  24. You may purchase a Recurring Service while you have an active once-off Service with an active recurring Ticket bundle will be able to purchase once - off Ticket bundles  

  25. For more information on the terms and conditions relating to the Standard Applications, and their recurring monthly subscription fees, please visit the following links: 

    1. Apple Music:https://www.apple.com/za/legal/terms/site.html

    2. Deezer:  https://www.deezer.com/us/offers

    3. Showmax:https://www.showmax.com/eng/service-terms-za

    4. VUClip: http://www.vuclip.com/terms-use.php

    5. DSTV: https://www.dstv.com/topic/terms-and-conditions-20151110

    6. Game Easy: http://www.gameasy.com/za/#!/terms/terms

    7. Hopster: https://www.hopster.tv/terms-of-use/

    8. Tinder: https://www.gotinder.com/terms

    9. Playinc.com: https://playinc.com/za/page/terms-conditions

    10. Facebook Messenger: https://www.messenger.com/?_rdr

    11. Tik Tok: https://www.tiktok.com/legal/terms-of-use?lang=e

    12. Amazon Prime:   https://www.amazon.com/gp/help/customer/display.html?ie=UTF8&nodeId=508088&ref_=footer_cou 

  26. `If you use any other application that is not a Standard Application or if you use the Standard Applications outside of the premise of the Service, will be charged as standard traffic as per your existing tariff plan.  If you follow a link outside the Standard Applications, normal data rates will apply as per your existing tariff plan.  

  27. The Standard Applications may contain third party advertisements, content, materials, and/or links to third party services and / or websites that are not owned or controlled by Vodacom. Vodacom assumes no responsibility for, the content, privacy policies or practices of any third party websites or applications. In addition, Vodacom does not and cannot censor or edit the content of any third party website. When you visit third party websites, Vodacom encourages you to read the terms and conditions and privacy policies of the other websites. By using the Service, you expressly release Vodacom from all liability arising from your use of any third party website or as a result of any third party services. 

  28. You cannot use the Services when you are roaming. Whilst roaming the use of the Standard Applications will be charged at your existing tariff plan. 

  29. You can view your activated Services  by dialling 135# and by calling the Vodacom contact centre on 082 135 

  30. If you do an upward price plan migration, whilst you have an existing recurring active service, such service shall be carried over to the new price plan.  

  31. If you do a downward price plan migration, whilst you have an existing recurring active service, such service will be forfeited.  

  32. You cannot deactivate the Service before it expires. 

  33. In the event that any of your user data is collected whilst using Service, the user data will be stored for as long as Vodacom is legally required to and in accordance with Vodacom's Privacy Statement, https://www.vodacom.co.za/vodacom/terms/privacy-policy. If there is no legal requirement, the collected information will only be stored for as long as it is needed for Vodacom to be able to provide the Service and has a legitimate interest in processing such user data. 

  34. Vodacom reserves the right to terminate the Services immediately and without notice to you in the event that the Service is held to be or becomes unlawful in terms of applicable laws. In such event you hereby waive any rights which you may have against Vodacom and acknowledge that you will have no recourse or claim of any nature whatsoever against Vodacom. 

  35. In the event of a dispute concerning any aspect of the Service and/or these Terms and Conditions, Vodacom's decision will be final and binding and no correspondence will be entered into.  

  36. Vodacom makes no warranties, expressed or otherwise through its employees or agents unless such warranties are reduced into writing and contained in these Terms and Conditions. 

Page Title
Vodacom Ticket Terms and Conditions
Keywords
terms, conditions, promotion, ticket
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/promotions/vodacom-ticket

Recurring Discounted Bundles Terms and conditions

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Recurring Discounted Bundles

Terms and Conditions

The following terms and conditions apply to any Discounted Recurring Data bundle:

  1. The Discounted Recurring Bundles will be applicable to qualifying Postpaid and Hybrid customers.
  2. You may purchase or subscribe to the Discounted Recurring Bundles through the following channels:
  • USSD *135#
  • Vodapay App
  1. The payment for your Discounted Recurring Bundles will be added to your bill or deducted from your credit card. The bundle will be valid for 30 days upon purchase and will be allocated every 30 days until such time that you opt out of the service.
  2. Any bank charges incurred during the unsuccessful attempt to deduct funds from the bank card will be for your account and you will be liable for payment.
  3. There are no additional service fees from Vodacom though your applicable bank will charge the relevant bank charges/card transactions fees for normal card purchases.
  4. If you activate a Discounted Recurring Bundle in the middle of a calendar month, and there is no existing recurring bundle active, the data will be pro-rated for the remainder of that month; thereafter the full data allocation of the recurring bundle will be allocated on the 1st day of every subsequent calendar month until such time that you opt out of the service.
  5. You can only have one active Discounted Recurring Bundle of the same size at a time.
  6. If you activate a Discounted Recurring Bundle in the middle of a calendar month, and there is already a Discounted Recurring Bundle active on the same line, the new Discounted Recurring Bundle will only take effect on the 1st day of the next calendar month.
  7. The Discounted Recurring Bundles will follow the First in First Out order of consumption. In the case of a Recurring Bundles being active on an integrated price plan, such as RED Flexi, Core or VIP; the offer default data bundle that forms part of the price plan will be consumed first before any other data bundles.
  8. You will not be able to cancel your Discounted Recurring Bundle purchase on self-service, however, to opt out of your discounted recurring bundle you will need to call 082 1940. You will be asked a few questions to verify you are the accountholder or cardholder.
  9. When you opt out of receiving Discounted Recurring Bundles, bundles that have already been allocated to you will not be forfeited and will remain active until 23:59 of the validity date.
  10. If your Discounted Recurring Bundle expires before the bundle is depleted, data usage will continue at the out of bundle rate, applicable to the tariff.
  11. If you have an active bundle that has depleted but not expired, all data usage will be stopped by default or, you will only be able to use data at out of bundle rates if you have opted in to current out-of-bundle data charges.
  12. You can purchase unlimited once-off Mobile Internet data bundles.
  13. Your Discounted Recurring Bundles do not apply to data roaming.
  14. Data transfer will apply, whereby you could transfer the bundle to another Vodacom customers. Please visit the data transfer terms and conditions for full details: Data Transfer Terms and Conditions | Vodacom
  15. Your Postpaid and Hybrid Discounted Recurring Bundles are valid for a calendar month and will roll over for 1 additional calendar month free of charge.
  16. The Discounted Recurring Bundles will not be allocated any Night Owl Data.
  17. Your bundle usage will be based on the volume of data you send and receive, and not on the amount of time, you spend connected to the Internet.
  18. Vodacom may amend Discounted Recurring Bundle prices by providing you with reasonable. notice prior to any price increase.
  19. Vodacom reserves the right to amend these terms and conditions and where such change is material Vodacom shall provide you with reasonable prior written notice before implementing such change.
Page Title
Recurring Discounted Bundles
Keywords
Recurring Discounted Bundles
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0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/data-bundle-terms/recurring-discounted-bundles

Prime Video Mobile Promotion

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Prime Video Mobile Edition Promotion FAQ

  1. What is Prime Video Mobile Edition

Prime Video Mobile Edition is a premium video streaming service that gives you access the best local and international content from any device. You can either stream or download your favourite show to watch later, at your convenience.

  1. What is the promotion about?

All Vodacom prepaid customers who buy a selected handset and SIM Card at participating stores, then recharge with R29 or more once off, at least once a month, will receive free Prime Video Mobile Edition monthly subscription plus streaming data for up to 12 months.

  1. What is the reward?

Prime Video Mobile Edition free premium subscription for 12 months plus 3GB monthly Prime Video Mobile Edition streaming data, also for 12 months.

  1. What is the duration of the promotion

      The promotion starts on 07th February 2025 and ends on 06th March 2025.

  1. What should I do to receive the rewards for 12 months?

Simply recharge with a minimum of R29 per month, once off, at least once a month to continue receiving the benefit every month.

  1. How much is the Prime Video Mobile Edition monthly subscription.

The monthly subscription is free for 12 months. After 12 months, you may continue with a  

paid subscription for R59, per month, including the 3GB monthly data. Alternatively, you may opt to cancel.

  1. How do I unsubscribe?

You can unsubscribe from the Prime Video Mobile Edition Service at any time, for any reason by following the “cancel” prompts available within the Prime Video Service menu, or by:

7.1   using Vodacom self-Service channels.

7.2   calling Vodacom Customer Care: 082135.      

7.3   dial USSD: *135#.

7.4   visit WEB: www.primevideo.com ; or

7.5   via Vodapay App.

Prime Videos Mobile Edition Vodacom Stores Campaign

Terms and Conditions

  1. These terms and conditions govern the relationship between You (“You” or “Your”) and Vodacom Proprietary Limited and its affiliates (hereinafter “Vodacom” or “Us” or “We”) and Amazon.Com Services LLC (“Amazon”) (together “Us” or “We”) regarding the Prime Video Offer, including promotional offers and related features (the “Service”). Use of the Service is also governed by the Privacy Policy which is incorporated herein by reference.
  2. These terms and conditions for the Service shall be read together with Amazon’s terms and conditions available at https://www.primevideo.com/help/ref=atv_hp_cnt?nodeId=202095490

      together referred to as the (“Terms and Conditions”).

  1. Please read these terms and conditions and the privacy policy carefully before using the Service or submitting information through the Service. By using the Service or submitting information through the Service, you are agreeing to these terms and conditions. If you do not agree, please do not use this Service, or submit any information through the Service. We reserve the right, at any time, to modify and update these terms and conditions from time to time by posting such updated Terms and Conditions on the Vodacom website and /or the Amazon Website. Any such updates shall apply to you and your use of the Service. By continuing to use the Service, you shall be deemed to have accepted such changes.

All participants during the Promotion Period agree to be bound by the following Terms and Conditions:

Duration

  1. The Promotional Offer is open to all Vodacom prepaid customers residing in South Africa, who buy a qualifying 4G or 5G handset from a Vodacom store and simultaneously activate a Vodacom SIM card at the same Vodacom store. The promotion runs from 09:00 on 07 February 2025 to 23h59 on 06 May 2025 (the “Promotion Period”).

Reward

  1. Qualifying customers will receive the following rewards valid for 12 months (the “Free Trial Period”).
  • A free monthly subscription to Prime Video Mobile Edition worth R59 per month. This fee is waived for the 12 months trial period; and
  • A 30-day 3GB Prime Video Mobile Edition streaming data bundle, provided that the recharge criteria of at least R29 per month once off, every month, is met.

For the avoidance of doubt, You will not be eligible for another Free Trial Period if You cancel Your subscription and then re-register at a later stage. 

  1. Qualifying customers will receive an SMS with a link through which they can access their rewards. The countdown for the free rewards will start when the customer signs into the Prime Video account.
  2. Qualifying customers who are eligible for rewards acknowledge, understand, and agree that-
  • they will need to activate a FREE subscription for the Prime Video Mobile Edition Service.
  • if they wish to continue with the Prime Video Mobile Edition Service post the FREE period, they will be billed for R59 monthly. Those wishing not to be billed after the FREE period will be required to cancel their Prime Video Mobile Edition
  • a subscription to the Prime Video Mobile Edition Service does not guarantee any prizes or rewards from Amazon Services or Vodacom.
  • Amazon shall not have any liability for any loss or damage while using the Prime Video Mobile Edition Service, and
  • if a consumer terminates, cancel or port-out his/her number, such consumer forfeits the use of any unused rewards from that point in time, as well as the earning of future rewards from that point in time.

Valid Entry

  1. To be eligible to receive a reward in the Promotional Offer, qualifying entrants must:
  • buy a qualifying 4G or 5G handset at the selected Vodacom store;
  • simultaneously activate a Vodacom SIM card at the same Vodacom store;
  • receive a link via SMS to activate a Prime Video account; and
  • meet the recharge criteria of at least R29 per month once off, every month.
  1. Customers will only qualify once for the reward during the Promotional Offer period.

Eligibility

  1. Only devices that meet the following minimum specification will be able to stream videos from this promotion:
  2. iOS: 0 or later
  3. Android: Android 5.0 (API level 21)
  4. Only customers who are using SIM cards that have been RICA registered are eligible to receive a reward in the Promotional Offer. Each owner of a SIM card(s) is responsible to comply with South African law by RICA registering their SIM cards.
  5. Participants must reside in South Africa and be in possession of a valid South African identity document or permanent residence permit or temporary residence permit valid for a period exceeding 3 (three) months for the Republic of South Africa and valid at the End Date.

Rewards

  1. All qualifying customers will receive the reward. The allocation of the reward is automated.

Prize Details

  1. The rewards are not transferable or exchangeable and may not be redeemed for cash.

Cancellation of the reward / Prime Video Mobile Edition Service

  1. Customers are entitled to unsubscribe from the Prime Video Mobile Edition Service at any time, for any reason by following the “cancel” prompts available within the Prime Video Service menu, or by:
  • using Vodacom self-Service channels.
  • calling Vodacom Customer Care: 082135.
  • dial USSD: *135#.
  • visit WEB: primevideo.com ; or
  • via Vodapay App.
  1. When cancelling/ unsubscribing from the Prime Video Mobile Edition Service, you accept that your old profile and preferences will be retained for a 6 (six) month period and for no longer than 5 years (only if necessary), to facilitate a convenient experience should you choose to re-subscribe at a later stage within the 6 (six) month period.

Personal information

  1. User data collected via the promotion will not be used for any other purpose than for execution of the promotion.
  2. User data collected via entry for this promotional will be stored for as long as it is legally required to and in accordance with Vodacom’s Privacy Policy

General

  1. Nothing in these Terms and Conditions is intended to, or must be understood to, unlawfully restrict, limit, or avoid any rights or obligations, as the case may be, created for either the participant or the promoter in terms of the Consumer Protection Act, 68 of 2008 ("CPA").
  2. Vodacom’s decision on any aspect of the Promotion including the allocation of the rewards will be final and binding and no correspondence will be entered into.
  3. In the event of a dispute regarding any aspect of the promotion and/or the Terms and Conditions, Vodacom’s decision will be final, and binding and no correspondence will be entered into.
  4. Vodacom may refuse to award a reward if entry procedures or these Terms and Conditions have not been adhered to or if it detects any irregularities or fraudulent practices. Vodacom is entitled in its entire discretion to reject any participant for any reason and will not be obliged to notify participants that they are rejected.
  5. Vodacom and/or any other person or party associated with the Promotion, their associated companies, agents, contractors and sponsors and any of its personnel involved in the Promotion, shall not be liable whatsoever for any loss or damage incurred or suffered (including but not limited to direct or indirect or consequential loss), death or personal injury suffered or sustained arising from either participation in the Promotion or from claiming the reward.
  6. Vodacom is not liable for any technical failures affecting participation and / or prize redemption process of the Promotion. In addition, neither Vodacom nor its agents shall be responsible for any loss or misdirected entries, including entries that were not received due to any failure of hardware, software, or other computer or technical systems affecting participating in and/or the reward redemption process of the Promotion.
  7. Vodacom, its directors, employees, agents, and distributors, are not responsible for any misrepresentation (whether written or verbal) in respect of any prize nor in respect of any warranties, guarantees or undertakings given by any person other than Vodacom itself.
  8. If Vodacom is required by law to alter or cancel any aspect of the Promotion or to terminate it because of changes in legislation, or for any reason whatsoever, it will have the right to terminate the Promotional Offer being offered, with immediate effect and without notice. In such event all entrants hereby waive any rights which they may have against Vodacom and its associated companies, agents, contractors and/or sponsors.
  9. All information relating to the Promotion which is published on any marketing material will form part of these Terms and Conditions. In the event of any conflict between such marketing material and these Terms and Conditions, these Terms and Conditions shall prevail.
  10. The Promotion is also subject to, and must be read in conjunction with, Vodacom’s existing terms and conditions applicable to its website and mobile site respectively: https://www.vodacom.co.za/vodacom/terms/website-terms-and-conditions
Page Description
Prime Video Mobile Edition is a premium video streaming service that gives you access the best local and international content from any device
Page Title
Prime Video Mobile Edition - Promotion FAQ | Vodacom
Keywords
Prime Video Mobile Edition, Prime Video, Mobile Edition
Weight
0
Page Category
Promotions
Terms and Conditions
Services
Page URL
/vodacom/terms/promotions/prime-video-mobile
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