Vodacom Family Funeral Terms and Conditions

CBU

Vodacom Funeral Cover Terms and Conditions

  1. DEFINITIONS
Policy OwnerThe person indicated as such on the Policy Schedule. This is the person who applied for the policy, who is the owner of the policy and is also responsible for payment of the premium.
Insured(s)Includes all the lives insured under the Policy added by the Policy Owner. All Insureds, apart from the Policy Owner, must be family members of the Policy Owner for whom the Policy Owner has insurable interest. All Insured(s) must reside permanently in South Africa.
Spouse

Means the Spouse of the Policy Owner named in your Policy Schedule and includes a party to a marriage under the Marriage Act, 1961 or civil union partner under the Civil Union Act, 2006; or a spouse according to the Recognition of Customary Marriages Act, 1998; or a permanent life partner of the main member who the insured lived with for a period longer than 12 months prior to death and they shared a common household and living expenses.

 

Cover is limited to one nominated spouse. Proof of such union will be requested at claims stage.

Child(ren)

Means the biological child, stepchild, legally adopted child or grandchild (whose parents are both deceased) of the Policy Owner. A dependent child that attained the age of 18 years shall no longer be covered under this policy, unless enrolled as a full-time student at a registered tertiary institution until a maximum age of 21. We may request proof of dependency at claims stage. In respect of stepchildren we will require the relevant marriage certificate between the biological parent and the stepparent.

All listed children are covered at no additional cost to you. A maximum of six children may be added on a policy 

Extended Family

Includes additional spouses and children, siblings, parents, grandparents, aunts, uncles, cousins, nieces and nephews. All relationships of Extended Family members are defined in terms of biological relatives of the Policy Owner or Spouse.

 

A maximum of six Extended Family members may be added on a policy.

BeneficiaryIs the person(s) entitled to the proceeds of the death benefits of the Policy Owner.
Accidental Death

Means death caused solely by injury sustained during an Accident, within 90 days of the Accident, which is not related to any other causes. The death must be caused directly and independently of all other causes by some external and visible means.

 

Please note that any event occurring before Cover Start Date is specifically excluded.

Cover Start DateMeans the day of your first successful premium collection and as stated in your Policy Schedule. Your waiting periods also commence from this date.
  1. WHAT THIS POLICY COVERS

This policy pays out a tax-free cash lump sum to your beneficiary if you die, and to you (the Policy Owner) if someone else covered on the policy dies. The money may be used for funeral and related expenses.

  1. WHO QUALIFIES FOR THIS POLICY?

To be eligible for cover under the policy, the following conditions must be met at the start date:

  • All persons covered under this policy must be South African citizens;
  • You (the Policy Owner) must be between 18 and 74 years of age and in possession of a green barcoded identity (ID) book or smart card ID;
  • Your spouse must be between 18 and 74 years of age;
  • Your children must be below the age of 18 years. Cover for stillborn children (and babies (younger than 3 months) is an additional, automatic benefit. A maximum of one claim for a stillborn child will be paid over the policy term.
  • Extended family members must be between 18 and 64 years of age in order to be covered under to this policy;
  • You must agree to the terms and conditions of this policy agreement.
  1. WHEN DOES YOUR POLICY START?

Cover commences on the Cover Start Date subject to successful collection of the first premium.

  1. WHEN DOES THE POLICY AND COVER END?

This policy and all cover ends:

  • If the policy lapses
  • If Policy Owner or Vodacom Life cancels the policy
  • Upon the death of the Policy Owner, unless the Continuation Option is applied.
  1. COVER AMOUNTS

The following cover limits apply:

  • Your cover amount and the cover amount for your spouse, parents and extended family members cannot exceed R50 000.
  • The cover amount for your children younger than 6 years old cannot exceed 50% of your cover amount subject to maximum of R20 000 as per applicable insurance legislation.
  • The cover amount for your children between 6 and 13 years old cannot exceed 75% of your cover amount subject to a maximum of R50 000 as per applicable insurance legislation.
  • The cover amount for your children between 14 and 18 years old cannot exceed R50 000.
  • The amount paid for a stillborn baby is 12.5% your cover amount up to a maximum of R7 500.
  1. WHAT BENEFITS ARE DUE TO YOU?
    • Basic Cover

On approval of a valid claim, the cash benefit as outlined in your policy schedule will be made available as a tax fee cash lump sum and paid into your nominated bank account, which we will request from you as part of the claims process.

  • VodaPay Data Rewards

VodaPay Data Rewards provide qualifying Vodacom Funeral Cover Policy Owners, who have selected the benefit, with discounted data of up to 1GB per month. In order to qualify for this benefit, the Policy Owner must:

  • Hold a valid and up to date Vodacom Funeral Cover Policy and be covered for at least R20 000 on such a policy.
  • Be an active Vodacom contract or prepaid subscriber
  • Have an active VodaPay account and must visit the app at least once a month.
  • Have their Vodacom number as the primary contact number on their policy and use the same on the VodaPay App.

The data applicable per cover amount is as follows:

Total Cover Required

Single Insured Policy

(Policy Owner Only)

Total Cover Required

Multiple Insureds Policy

(Policy Owner + Spouse + Extended Family)

 

 

Applicable Data Benefit

R20 000 to <R30 000R20 000 (Policy Owner) 250MB
R30 000 to <R40 000R20 000 (Policy Owner) + R10 000 (Spouse + Extended Family)500MB
R40 000 to <R50 000R20 000 (Policy Owner) + R20 000 (Spouse + Extended Family)750MB
R50 000+R20 000 (Policy Owner) + R30 000 (Spouse + Extended Family)1GB

Please note that the data reward will only be allocated to the contact number provided on the policy and cannot be exchanged for cash.  If the data benefit is due to you in any month, it will be automatically allocated on the 15th every month. The data will expire after 14 days once allocated and any unused data benefit will be forfeited. Please visit https://www.vodacom.co.za/vodacom/terms/competition/funeral-cover-rewards for detailed terms and conditions.

  • Value Added Benefits:

If value added benefits have been activated, the following value-added benefits will be made available on notification of a claim:

  • A R300 airtime benefit, in the form of a voucher, to a non-contract cell phone number of the beneficiary’s choosing.
  • Dispatch of a Vodacom Bereavement Box to the appointed beneficiary within 48 hours of a valid claim. This includes:
    1. Debit card preloaded with R500 to be used as the beneficiary sees fit.
    2. Frequently Asked Questions sheet and pamphlets to assist with funeral arrangements.
    3. Government forms to be completed for death certificate.
  • Access to a 24-hour Emergency Assistance Helpline where we will provide the beneficiary with counselling by trained medical professionals in relation to the death claimed for on the policy. This is a 24-hour emergency assistance helpline that:
    1. Arranges the nearest local emergency assistance service as well as provides emergency transport to the nearest, most appropriate medical facility should this be required by a family member.
    2. Offers referrals for psychiatric consultations
    3. Child play therapy
    4. 10 trips per annum related to the policy within the metropolitan areas, to assist with trauma visits and/or funeral arrangements.
  • Repatriation of the deceased within the borders of South Africa, Lesotho, Swaziland, Zimbabwe, Namibia and Mozambique. This benefit is only available to the Policy Owner, as well as the Policy Owner’s Spouse, 5 children and 2 External Family members who must be covered under this policy. The service assists the bereaved family and next-of-kin with the facilitation of the burial. It comprises of the following:
    1. Locating of the deceased
    2. Overnight accommodation for the next-of-kin in order to identify the body (up to R1500)
    3. Repatriation of mortal remains to a place of burial, at no extra cost (only in SA)
    4. Referral to a pathologist if an autopsy is required
    5. Referral to a reputable undertaker
    6. Assistance with funeral arrangements
    7. Advice on how to apply for death certificate and border-crossing documentation
    8. Interpretation of legal documentation such as the funeral policy
    9. Referral to counselling services for support and advice

Please note that the value-added benefits are non-transferable and cannot be exchanged for cash.

  1. WHAT DO YOU PAY?

The total premium, as stated in this policy agreement, includes all the premiums for all the persons covered under this policy. Premiums are payable monthly on your selected date via debit order.

  • You authorise us to collect premiums from your chosen bank account in your name, each month on your selected date.
  • You need to ensure that there is money in your bank account monthly on the collection date.
  • In the event that the collection date falls on a weekend or public holiday, it will be submitted for collection on the previous or following working day.
  • In the event that the premium is returned by the bank for non-payment, our tracking service may continue to check your account and collect, should there be enough money to cover the premium.
  • If we fail to collect a premium, we will collect a double premium on your next scheduled collection date. If the double premium collection fails, the Plan will lapse, and cover will end immediately. If successful, your plan will continue as per the agreement.
  • A Policy Owner can reinstate their lapsed policy within 60 days of the policy lapsing. There will be no cover between the time the policy lapsed and the first successful premium collection after reinstatement.
  • You may change your premium collection date at any time. However, changes requested within seven days from the next premium payment date, may only be applied from the following month.

You can also make Pay@ or EasyPay payments on the VodaPay App or at participating stores and outlets, any time prior to your premium collection day.

We have the right to change premiums for any reason, including changes relating to legislation or other rules applicable to this Policy, or if Vodacom feels that these are no longer sufficient. We will let you know in writing 31 days in advance of any changes to your premium and you will be afforded an opportunity to select alternatives to mitigate the impact of the change in premiums.

THESE ARE IMPORTANT POINTS FOR YOU TO REMEMBER:

  1. WAITING PERIODS

Persons covered under this policy have a six-month waiting period for death as a result of natural cause and twelve months waiting period for death by suicide. No waiting period applies for Accidental Death or for Children added within 3 months of their birth. The waiting period for each person covered starts from their cover start date and recommences for any part of cover that is increased on the date that the increase in cover commences.

This waiting period applies to all benefits under this policy.

Waiting periods already served with FSCA registered insurers will be waived for all Policy Owners subject to the Policy Owner providing proof of previous funeral cover as well as policy cancellation documents not older than 31 days from the cover start date. Policies cancelled by your previous insurer i.e. not initiated by you, will not be eligible for the waiver. This includes, but is not limited to, cancellation or lapse as a result of unpaid premiums.

The waiver will apply to the same main benefit amount that all the lives were covered for with the previous insurer.  Ancillary benefits will not be considered. Additional cover taken with Vodacom Life will be subject to normal waiting periods. To apply to for the waiver, the Policy Owner should submit the following documents to Vodacom Life:

  • Proof of previous cover with the following information:
    • full names and dates of birth (or ID numbers) of all insured lives
    • policy inception date 
    • cover amounts for each insured life as well as the applicable waiting periods.
  • Proof of cancellation of cover not older than 31 days from Cover Start Date
  1. EXCLUSIONS

We will not pay any benefit if death arises directly or indirectly from any of the items listed below:

  • Wilful and material breaking of any law by the life assured;
  • Participation in war and/or acts of war, whether declared or not;
  • Participation in civil commotion, insurrection, riot, usurpation of power, terrorism or acts of terrorism;
  • Radioactivity and nuclear explosions;
  • Fraud, misrepresentation or failure to disclose information.
  1. ESCALATIONS

Your premium and cover amount for all insured lives will escalate by 5% annually on your policy anniversary. You may opt out of these escalations; however, once you have opted out, you will not be able to opt in again. Escalations for yourself, your spouse and children will continue until you have turned 65 years old. Escalations will continue for extended family members until they have turned 74 years old.

If you have upgraded or downgraded your cover in the 3 months’ prior to your escalation date, the escalation will not be applied for that year.

  1. PREMIUM HOLIDAY

You may qualify for a premium holiday in December of every year. To qualify, you must have paid all your premiums from January to November of each year. This premium holiday will be automatically applied, and you will not be billed for that December.

If you missed a premium from January to November, you will not receive your premium holiday for that year.  

  1. CESSIONS

This cover may not be ceded or transferred to a third party as security for a debt or for any other reason.

  1. CLAIMS

In order to register a claim, you will be required to call Vodacom Life, in order to report and notify us of a death claim. A validation process will be initiated and a check will be conducted against the following criteria:

  • An active policy needs to be place at the time of loss;
  • Activation of value added benefits;
  • All premiums need to have been paid in full;
  • Confirmation needs to be provided that the insured event (death) has occurred, and
  • The deceased is covered on the policy.

The claimant must have the following information available when they contact us:

  • The Insured Life’s policy number and/or ID number.
  • The date and cause of the claim event.

We will advise what documents we need in order to process the claim. Generally, we require the following documentation:

  • a fully completed claim form;
  • a certified copy of the South African death certificate;
  • a BI1663 form;
  • the deceased’s ID as well as the beneficiary’s ID;, certified copies
  • a certified copy of a marriage certificate or proof of marriage if claiming for a spouse;
  • an unabridged birth certificate if claiming for a child; certified copy.
  • proof of bank account; and
  • a police report and/or post-mortem if death is an Accidental Death.

All information provided is at the claimant’s own cost. We reserve the right to request any additional information or documentation required to validate the claim.

It’s important that we are informed about the event that leads to the claim within 180 days of it happening. The claim may be declined if we are not informed in time. We will usually pay out a valid claim within 48 hours of verifying all required claim documents as deemed necessary by the insurer.  Should you or your beneficiaries wish to dispute a claim decision, they have to do so within 180 days of receiving a formal communication about the outcome of the claim. You and your beneficiaries must submit the reasons for the dispute in writing for it to be re-assessed. If they would like to institute legal proceedings, it must be done within 180 days of receiving a formal communication of the claim outcome.

It is your responsibility to make sure that we always have up-to-date contact information for you and your beneficiaries. If we become aware that there are payouts due to be made under this policy agreement, we will always first try to contact your beneficiaries at the last contact details provided to us. If we are not able to make contact, we have to take reasonable steps to find the beneficiaries. In order to do this, we may have to appoint external tracing agents and this agreement permits us to give the tracing agents access to personal information. Please also note that a tracing and management fee may be deducted from the payout amount. We will pay interest, if applicable.

If any claim under this policy involves fraud, misrepresentation or false information, the policy agreement may be cancelled. In this case, no payouts will be made and no premiums will be refunded.

  1. UNDERWRITER AND ADMINISTRATOR

This product is underwritten by Vodacom Life Assurance Company (RF) Limited, a licensed life insurer.

How to contact us:

  • Call: 082 178 00
  • Email: [email protected] (for all non-claims related queries or complaints) or [email protected] (for claims only)
  • Write to: Vodacom Life Assurance Company (RF) Limited, Vodacom Corporate Park, 082 Vodacom Boulevard, Midrand,1685.

This product is administered by O’keeffe & Swartz BPO (Pty) Ltd, an authorized financial services provider (FSP no: 35478), for which they receive fees.

  1. QUERIES AND COMPLAINTS

For any queries you may have regarding your policy, please contact 082 178 00 or [email protected] 

If you are not satisfied with your level of service, you may log a formal complaint by calling 082 178 00 or sending an email to [email protected].

Should you be dissatisfied with the outcome, you have the right to contact National Financial Ombudsman (NFO):

National Financial Ombudsman

NFO Johannesburg

10 Oxford Road, Houghton Estate, Johannesburg, Gauteng, 2198

NFO Cape Town

6th Floor, Claremont Central Building,6 Vineyard Road, Claremont, Cape Town, 7700

 

FAIS Ombudsman:

Office of the FAIS Ombud,

PO BOX 74571, Lynwood Ridge, 0040

Email: [email protected]

Call: 0860 324 766

The Information Regulator:

P.O Box 31533, Braamfontein, Johannesburg,

2017

Email: [email protected]

Call: 010 023 5200

  1. COMPLIANCE

The Compliance Department can be contacted by calling our Customer Care Centre on 082 178 00.

  1. CANCELLATION AND COOLING OFF PERIOD

If you decide to cancel the policy agreement within the cooling-off period of 30 days after receiving this policy agreement, we will refund any premiums already made under this policy agreement. The cooling-off period only applies if a claim has not been submitted or if no cover amounts have been paid out to you or your beneficiary.

You can cancel this policy agreement at any time by sending us a cancellation request in writing or by calling us

The agreement will come to an end on the last day of the calendar month for which you have already made your payment and no cover will be provided after that date. In such an event no premiums will be refunded to you.

We may cancel this Policy or place it on hold with immediate effect, refuse process any transaction or act on your instruction and we may take any other action that we consider necessary to comply with the law and prevent or stop undesirable or criminal activity.

  1. CONTINUATION OPTION

In the event of your death, and provided you have a spouse already covered on the policy, your spouse will be given the option to continue your policy as the new policyholder. Your spouse will have 3 months to exercise this continuation option. If they choose to exercise this option, the policy will be re-rated according to the age of the life insured when they first entered the policy (provided no cover amount updates are done and no lives are added or removed). Waiting periods already served will also carry over. No premium will be due for the duration after your death and prior to your spouse exercising the continuation option. All other terms and conditions will apply as normal. 

  1. FORCE MAJEURE

Force Majeure refers to circumstances beyond our reasonable control, such as an act of God, acts of the State or Government, exceptional weather conditions, total national electricity failures, war or war-like activities or serious delays in public transport that may prevent us from carrying out our obligations under this agreement. In the event of a force majeure this agreement will be suspended until we can deliver on our obligations. We will, if possible, notify you of the suspension and the estimated duration of the suspension. We will not be liable for any damages caused as a result of the suspension.

  1. CONFIDENTIALITY AND SHARING OF INFORMATION

By taking out this policy, you hereby authorize Vodacom Life to obtain personal information from you, and when required, from an independent third party, which may be needed to assess the risks to which the policy agreement relates or for the purposes of entering into or performing in terms of a policy agreement, and or to assess claims in respect of contracts to which this policy agreement relates.  Please refer to our privacy notice for a description of how we process your personal information.

As agreed, personal information will be stored, processed and used only by our partners. This may include the exchange of information regarding the payment history of the person who is responsible payment of the premiums.

Please note that for risk management purposes we may exchange claim information with other insurers. Where you provided personal information of a third party, for example, your beneficiaries, you confirm that you have provided the information with due permission.

  1. PRIVACY NOTICE
  • Scope

This Privacy notice applies to the use of, purchase or other interaction with Vodacom funeral cover. Unless context dictates otherwise, the Vodacom Privacy Statement on https://www.vodacom.co.za/vodacom/terms/privacy-policy shall also apply to all interactions with Vodacom Funeral Cover, regarding any collection, use or other processing of personal information.

  • Personal Information Collected
    • Vodacom only collects personal information required to enter into a Vodacom Funeral Cover agreement and provide the related services in relation to the agreement.
    • Information collected by Vodacom includes, Name and Surname, Identity Number, Contact Number, Email Address, Bank Account Number and Policy Agreement Number.
    • Vodacom does not obtain additional personal information from other sources, without your express consent.
  • Uses and Sharing
    • Vodacom processes the information to provide you with funeral cover as per agreement, for purposes of entering into or performing in terms of a contract and may use the information to provide you with information on related products or offer discount certain offerings;
    • Vodacom will use the personal information you provide only for purposes consistent with the reason you provided it;
    • Vodacom does not share your personal information with other marketers unless Vodacom have obtained your explicit consent. If you do not provide your consent, Vodacom will not share your personal information;
    • When Vodacom provides personal information to companies that perform services on our behalf, Vodacom require those companies to handle the personal information in accordance with our full privacy notice, as well as applicable privacy legislation. These companies cannot use your personal
  • Your Rights
    • You may access personal information that Vodacom holds about you. You can ask us to correct any errors or delete the personal information Vodacom have about you;
    • You may opt-out of any marketing messages or further contact from us;
    • To protect your privacy, Vodacom may have to verify your identity before Vodacom can give you access to, or change, personal information about you.

A – ABOUT THE SMARTPHONE LOYALTY BENEFIT

  • ‘VIA’ means Vodacom Insurance Administration Company (Pty) Ltd.
  • This loyalty benefit is provided in partnership with Vodacom (Pty) Ltd and is available to all Vodacom Funeral Cover Policy Owners who hold valid policies and are active Vodacom contract or prepaid subscribers. - In order to qualify for this benefit, the Member must:
    • Hold a valid Vodacom Funeral Policy, as the main policy owner, throughout Membership;
    • Agree to join the VIA Loyalty and Benefits Program for a monthly membership fee of 0.1% of the

Member’s cover amount;

  • Be an active Vodacom contract subscriber;
  • Have been active on the Vodacom network for a continuous period of 24 months from the date of inception of the Vodacom Funeral Cover policy;
  • Have been active on the Vodacom network at least 15 days per month, or 180 days per year over a continuous period of 24 months. Active means that, for 15 days of the month:
    • Your Vodacom SIM card is in a mobile device,
    • Your device is switched on,
    • You must make or receive a call, send or receive an SMS or Please Call Me, use data or a USSD string (but excludes voicemail calls or call forwarding through the SIM card).
  • If you do not meet the minimum active days (at least 15 days per month, or 180 days per year over a continuous period of 24 months), your loyalty benefit active day count will be reset to zero. This means that the Member will need to be active on the Vodacom network for a further 24 months to receive the loyalty benefit. Vodacom will send you frequent messages by SMS and email to help you retain your loyalty benefit.
  • If you meet the above requirements, the Member will be rewarded with a smartphone. The value of the - smartphone will be 5% of the Member’s cover amount.

B – VODACOM LEGAL ADVICE LINE

  • As an additional benefit, any Vodacom Funeral Policy Owner who joins the VIA loyalty and benefits program as a Member will have 24-hour Legal Assistance via the Vodacom Legal Advice Line.
  • This benefit may be used as soon as the Vodacom Funeral Policy Owner joins the VIA loyalty and benefits program as a Member
  • The Vodacom Legal Advice Line is a comprehensive legal assistance service available to the Member. Qualified lawyers and legal consultants as well as academics provide the service telephonically. - To use this benefit simply call 082 178 00

C – PROCEDURE FOR REDEEMING THE SMARTPHONE BENEFIT

  • Provided you have met the requirements as set out in (A) above, for a period of 24 months, Vodacom will provide you with a list of smartphones from which to choose.
  • The value of the smartphone that can be chosen will be based on 5% of the Member’s sum assured. For example, a Member who is covered for R50 000 will receive a smartphone to the value of R2 500.
  • You, as the Member, will then be able to redeem your voucher by calling 082 178 00. You will then have the option of arranging either the collection or delivery of your selected smartphone.

D – PLEASE READ CAREFULLY

  • In order to enjoy this benefit, you will be required to provide VIA with a Vodacom contract number which will be used to measure active days on the Vodacom network. The Vodacom number provided must belong to the Member.
  • In order to enjoy any benefit that may arise out of this program, the Member will ensure that all monthly membership fees are duly paid. For the avoidance of doubt, any failure to pay the monthly membership fee will result in the termination of membership to the VIA Loyalty and Benefits Program.
  • You have the option to opt out of this loyalty benefit at any time by emailing [email protected].
  • Cover on your Vodacom Funeral Insurance Policy is only subject to the insurance premium being paid and is not dependent on meeting the requirements as set out in the terms and conditions of this loyalty benefit.
  • The Vodacom Legal Advice Line is provided by Vodacom Insurance Company (RF) Limited and administered by LIPCO Business (Pty) Ltd, an authorised financial services provider
  • For any queries or should you wish to lodge a complaint regarding the loyalty program please contact us on 082 178 00.

E – FURTHER BENEFITS

VLA wishes to show its appreciation to its Members by adding more loyalty benefits to this program from time to time.  Vodacom may also amend the type of benefits available under this program and will provide its Members with reasonable prior written notice in event of any such change.

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Family Funeral Cover Terms and Conditions
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Website and Mobile App Terms and Conditions

CBU

Website and Mobile App Terms and Conditions

Important to note: Your use of the Website and Mobile App is subject to these Website and Mobile App terms and conditions, as amended from time to time. You must read these terms and conditions carefully before using this Website and Mobile App as your continued use of this Website and Mobile App will signify that you have accepted them.

Pay special attention to parts in bold as they bear consequences to you using our Website and Mobile App.

Introduction

  1. Thank you for visiting our Website and Mobile App. Whether you are a guest or a registered e-wallet user, these terms and conditions will apply to you. The use of our Website and Mobile App includes assessing, browsing, linking or downloading any information made available on our Website and Mobile App and using any of our services made available on our Website and Mobile App. 

  2. Ithuba Holdings (RF) (Proprietary) Limited ("ITHUBA"), being the third official National Lottery Operator in South Africa, brings you, the Participant, a range of various National Lottery games that can be purchased from our authorised Retailers, via www.nationallottery.co.za and other digital platforms, such as the internet and cellular technology, in accordance with these terms and conditions (the "Terms and Conditions"). Without limitation, these Terms and Conditions shall be read together with all applicable South African legislations, such as the Protection of Personal Information Act No. 4 of 2013, Electronic Communications and Transactions Act No. 25 of 2002, Financial Intelligence Center Act No. 38 of 2001 ("FICA"),Consumer Protection Act No. 68 of 2008, Lotteries Act No. 57 of 1997 (the "Act"), each National Lottery game rules and regulations (the "Rules") and the General terms and conditions applicable to each National Lottery game, in force from time to time (collectively referred to as the "T's & C's"). The T's & C's constitute the entire agreement between you and ITHUBA with respect to the use of the Website and Mobile App, services and its content. 

  3. If these Terms and Conditions (or any document referred to therein) or the services provided and/or made available on the Website and Mobile App are regulated by or subject to the Consumer Protection Act, as may be amended from time to time, it is not intended that any provision of these Terms and Conditions contravene any provision of the Consumer Protection Act. Therefore, all provisions of these Terms and Conditions must be treated as being qualified, to the extent necessary, to ensure that the provisions of the Consumer Protection Act are complied with. 

  4. For the purposes of obtaining information on the National Lottery and ITHUBA in terms of the Electronic Communications and Transactions Act No. 25 of 2002 and the Promotion of Access to Information Act No. 2 of 2000, please see our contact details on our Website, Mobile App and at www.ithubalottery.co.za. 

  5. The Rules and the general terms and conditions applicable to each National Lottery game are available on https://www.nationallottery.co.za/ (the "Website" or "Site") and Mobile App and it is important that you understand that when you participate in the National Lottery, you concordantly agree to abide by the T's & C's. Each e-wallet user needs to accept the T's & C's, failing which he/she may not register and/or use any of the services provided by ITHUBA. 

  6. To view the Act, please visit the live link http://nationallottery.co.za/about/legislation/legislation 

  7. You may not access the Website and Mobile App or use any of our services if you are younger than 18 years old and/or do not have legal capacity to conclude legally binding contracts. 

  8. The Website and Mobile App is not targeted at children under the age of 18. We will not knowingly collect information from persons in this age group. We encourage parents to talk to their children about the use of the Internet and information they disclose on the websites. Furthermore, we encourage parents to be the ones that use our Website (being of and above 18 years). 

  9. The T's & C's constitute the entire agreement between you and ITHUBA with respect to the use of the Website and Mobile App, services and its content. By accessing our Website and Mobile App or using our services, you are regarded as having read and agreed to these T's & C's. 

Exclusion of Liability/Disclaimer 

  1. ITHUBA shall endeavor to provide accurate and up to date information on the Website and Mobile App. However, it is important to note that neither ITHUBA, the National Lotteries Commission ("NLC") nor any of their employees, agents, contractors, directors, assigns and associates (collectively referred to as "Representatives") make any representations or give any warranties, whether expressly, tacitly or implied, as to the operation of the Website and Mobile App, the information, content, materials and products that are included and available on the Website and Mobile App. 

  2. The information provided on the Website and Mobile App is provided "as is" and your use of and reliance on the information on the Website and Mobile App (including its online/e-wallet services) is entirely at your own risk. 

  3. ITHUBA, the NLC or their Representatives shall not be liable for any loss or damage of whatsoever nature and howsoever occurring, arising or resulting from the use of or inability to use the Website and Mobile App or the information contained herein, including but not limited to direct, indirect, incidental, punitive and consequential loss or damage. ITHUBA reserves its right, in its sole and absolute discretion, to add or correct any errors or omissions in any portion of the Website and Mobile App without any notice of any kind been given to you. 

  4. ITHUBA shall have no liability of whatsoever nature for any breach of these Terms and Conditions due to any cause beyond its reasonable control including but not limited to: an act of nature (including inter alia weather, lack of electric supply, flood and lightning), technical issues (including inter alia server operation interruption, telecommunication interruptions, breakdowns, power failures and other interruptions), fire, industrial action, act or omission of Government, or other competent authority, riot, war or act or omission of any third party. 

  5. To the fullest extent permissible pursuant to applicable law, ITHUBA disclaims any and all warranties, whether express or implied, including, but not limited to implied warranties of merchantability, fitness for a particular purpose and non-infringement. ITHUBA does not warrant the accuracy, completeness or usefulness of any information contained on the Website and Mobile App. ITHUBA does not warrant that the functions contained in the materials available through the Website and Mobile App will be uninterrupted or error-free, that defects will be corrected, or that the materials, Website and Mobile App or the server that makes them available are free of viruses or other harmful components. Under no circumstances, including, but not limited to, negligence, shall ITHUBA be liable for any special or consequential damages that result from the use of, or the inability to use the Website and Mobile App or any transferred funds and playing the National Lottery games, even if ITHUBA or their Representatives have been advised of the possibility of such loss or damage. In any event and as may be ordered by a competent court, ITHUBA's total direct liability to you for any and all damages, losses, and causes of action (whether in contract, delict or otherwise) shall be limited to the amount that you have paid to play the particular National Lottery game or the amount that you have deposited into ITHUBA's bank account, if any, for the National Lottery games purchased on the Website and Mobile App. 

National Lottery Game Rules 

  1. In addition to the T's & C's, you must be at least 18 years of age to purchase any National Lottery game and to qualify for any prize resulting therefrom. 

  2. In order to participate in the National Lottery game, you may purchase such at any of our retail outlets, available alternate channels or you can register on https://wallet.nationallottery.co.za/ or our Mobile App. 

Online Play - Registration 

  1. To register online, we require you to provide the following information:

    • First Name;

    • Surname;

    • South African identity number; and

    • South African cellphone number. 

  2. You agree to provide true, accurate, current and complete information about yourself as prompted by the registration process. ITHUBA will therefore place reliance on the information that you have provided as true, accurate, current and correct. As a result, it is your responsibility to ensure that you maintain and promptly update your information, from time to time, to keep it true, accurate, current and complete, and to acquaint yourself and to comply with the relevant laws and Rules for playing the National Lottery games, in force from time to time. ITHUBA reserves the right to verify the eligibility of all entrants. Should you provide any information that is untrue, inaccurate, not current or incomplete, or ITHUBA suspects that such information is untrue, inaccurate, not current or incomplete, ITHUBA will in its sole discretion exercise its right to remove and discard any information gathered from you, and refuse you any and/or all current or future use of the Website and Mobile App (or any portion thereof). Any person supplying false or misleading information, including but not limited to, telephone number, identity number, fax, email, postal or street address, name, bank information or the like, will forfeit any prize/s won through the National Lottery without notification. All ITHUBA's rights are hereby strictly reserved. 

  3. Players are only permitted one account and are specifically prohibited from opening multiple accounts in the name of or on behalf of other persons. 

  4. Personal details required to be provided during the registration process will be kept confidential and shall not be disclosed to any third party, without your prior consent. By providing personal information, you agree that we may electronically store, process and use the information for purposes stated therein when you opt-in to receive any communication from us. 

  5. When you access the Website or Mobile App, certain usage details may be automatically collected and recorded by us from your system by using different types of tracking technology. We may use the information to monitor the aggregate website and Mobile App usage metrics such as the total number of visitors and pages accessed as well as track your entries, submissions and status in any promotions or other activities in connection with your usage of the Website and Mobile App. ITHUBA may, in its absolute and sole discretion, refuse or cancel your registration or refuse to permit any further participation in https://wallet.nationallottery.co.za/ for any reason whatsoever. 

Online Play - E-wallet users 

  1. Once you have successfully registered your profile on the Website or Mobile App, your 'virtual wallet' will be created in which you will store your National Lottery game funds. You will be required to create a Personal Identification Number (PIN) in order to access your profile and the National Lottery wallet. You will be required to deposit your money into any of the bank account/s as per the details provided on our Website, our Mobile App or USSD. 

  2. It is important to note that the reference number for all deposits must be your registered South African cellphone number with no spaces e.g. 0820000000. In the event of a change in your registered cellphone number, please contact our call center on 0800 484 822 to update your details. 

  3. You are responsible for ensuring that we have your correct South African cellphone number and email address. ITHUBA will not be held responsible if an SMS or email is sent to the wrong number or address that you have supplied on your wallet. 

  4. The funds loaded will be credited to your virtual wallet thereafter. No National Lottery game entries will be purchased and/or processed unless there are sufficient funds in your virtual wallet. 

  5. ITHUBA will use a service provider for the processing of funds between the virtual wallet and the recipient bank account. You, as the e-wallet user, have an option to directly deposit funds into your e-wallet by making a direct deposit through your bank to your e-wallet account or make direct deposits using the services of our partner/s through our website. ITHUBA is not a registered financial service provider and shall not be responsible in any way or manner for any incorrect allocation of funds and the like that you may suffer as a result. You will only be permitted to play the National Lottery games once confirmation has been received from the relevant financial institution and/or the Payment Provider/s that funds have been successfully transferred to your virtual wallet. You will only be permitted to play any of the National Lottery games once we have sent confirmation of your payment to your registered South African cellphone number or your Mobile App messages folder. 

  6. Always ensure that you have sufficient funds in your virtual wallet to play any of the available National Lottery games. Should you not have sufficient funds, we reserve the right to deny you the right to participate in any of the National Lottery game/s. 

  7. A confirmation SMS sent to your South African cellphone number for each transaction/s completed will be charged at R0.20 (twenty cents) per transaction (or as may be amended from time to time). If transacting from the Mobile App a confirmation message will be sent to your messages folder for each transaction/s completed at no charge. 

  8. There may be other websites that are linked on our Website. Links used to access other third party websites are subject to their own terms and conditions. When using our e-wallet service to purchase any of our National Lottery games, you agree that we may also electronically collect, store and use, without limitation, your name, surname, birth date, identity number, gender, country of residence, nationality, email address and mobile number. When using the services of a third party to make deposits into your e-wallet account, you agree to abide by the terms and conditions of that service provider as may be applicable. Any content, information and materials on any third party websites are provided "as is". Your use of such third party websites is entirely at your own risk and we are not responsible to you for such use in any manner whatsoever. To the extent permissible in law, ITHUBA will not be responsible for any loss, expense, claim or damage, whether direct, indirect, consequential, and arising from your use of such third party websites or your reliance on any information provided on such third party websites. 

Online Play - General 

  1. By using the Website or Mobile App to participate in the National Lottery game/s, you understand, agree and confirm that your purchased entries into a particular Draw/s for specified amount/s and particular date/s constitutes a binding agreement in law with ITHUBA. 

  2. You may use our Website or Mobile App only for lawful purposes only. 

  3. Tickets purchased from mobi, USSD, Mobile App and the Website shall not be cancellable. 

  4. Should there be an error of any kind when using our Website or Mobile App, you are encouraged to contact our Call Centre (details on our Website, Mobile App). ITHUBA may refund an e-wallet account, should there be any error of a technical nature; provided however that there was no purchase of the ticket into our National Lottery games. ITHUBA, however, reserves the right to investigate any query or complaint made in this regard and whether or not to refund an e-wallet account. 

  5. To the extent that ITHUBA offers participation in competitions or promotions, the terms and conditions pertaining to those competitions and promotions will be available on the Website and Mobile App. Those terms and conditions shall be read together with the T's & C's. By entering or participating in the relevant competition or promotion, you agree to be bound by those relevant terms and conditions. Notwithstanding any specific terms and conditions, we specifically retain the right, at any time and without notice, to remove, alter or add to competitions or promotions on the Website without any liability to you. 

  6. When playing any National Lottery games, you do so with the acceptance and understanding that you are playing responsibly. Excessive play is prohibited and will be monitored. The maximum playing value per ticket for all National Lottery games available via the Website and Mobile App is R1,000 (one thousand rand) with the exception of:

    • LOTTO game with maximum playing value of R2, 000.00 (two thousand rand) per ticket;

    • PowerBall game with maximum playing value of R2, 000.00 (two thousand rand) per ticket;

    • SPORTSTAKE 8 with maximum playing value of R2, 000.00 (two thousand rand) per ticket;

    • SPORTSTAKE 13 with maximum playing value of R2, 000.00 (two thousand rand) per ticket; and

    • DAILY LOTTO with a maximum playing value of R150.00 (one hundred and fifty rand) per ticket.

    • For the RAFFLE game- please refer to the specific terms and conditions of the RAFFLE game.

    • For the EAZiWIN game - please refer to the Rules pertaining to the game. 

  7. It is your sole responsibility to ensure that all the details shown on the relevant electronic page (internet or cellphone) are confirmed to be true and correct before proceeding to confirm your purchase of any National Lottery game. 

Online Cash Out  

You have 2 options to redeem the funds from your virtual wallet:-

   Standard Bank ATM; or

   Transfer into a South African bank account. 

  1. Standard Bank ATM: You will be charged at the applicable transaction fee, currently of R7.00 (seven rands) or as may be amended from time to time for any 'cash out' requests conducted through any Standard Bank ATM:-

    The 'cash out' option via any Standard Bank ATM is available from Monday to Friday during the hours of 08h30 to 16h30 exclusively; 

    Once you have received the pin/token number from Standard Bank pertaining to the request, it will only be valid for a period of 7 (seven) days; 

    Cash out limits via an Standard Bank ATM are:- 

    •  Minimum amount of R50.00 (fifty rands) per transaction; and 

    • Maximum amount of R4, 900.00 (four thousand and nine hundred rands) per day. 

    • Payment may take up to 2(two) working days from receipt of request. 

  2. South African Bank Account: You will be charged a transaction fee, currently of R4.74 (four rands and seventy four cents) for a normal bank transfer. 

    The account holder of the bank account is to be the same person as the virtual wallet holder requesting the cash out. 

    In terms of the provisions of FICA it will be necessary for you to furnish ITHUBA with a copy of your identity details (i.e. a valid identity document - RSA ID or Driver's License) and stamped proof of bank account details (not older than 3 months). Should you have failed to comply with the provisions of FICA then ITHUBA shall be prohibited from paying out any credit balance in your wallet. 

    Bank transfer limits to a South African Bank account are:- 

    • Minimum amount of R50.00 (fifty rands) per transaction; and 

    • Maximum amount of R49,999.99 (forty nine thousand nine hundred and ninety nine rands and 99 cents) per day. 

    • Payment may take up to 2 (two) working days from receipt of all required documentation. 

    • Normal banking transfer periods will be applied to the transfer of funds by the applicable bank once the cash out has been processed, e.g. funds may reflect within 72 (seventy two) hours of transfer, depending on the bank's rules. 

  3. You are responsible for maintaining the confidentiality of your password and are fully responsible for all activities that occur under your password and the virtual wallet. 

  4. You acknowledge that if a third party (including any members of a syndicate on whose behalf you might act) becomes aware of your password, such person will have access to all of the services and features associated with the operation of your virtual wallet, including but not limited to, the choosing of National Lottery numbers, transfer of funds, pay-outs and payments into your virtual wallet. 

  5. ITHUBA will, under any circumstance, not be held liable for any loss, claim and/or damage you may suffer or incur, howsoever arising, including but not limited, from and/or as a result of the use (authorised or unauthorised) of your password and/or virtual wallet. 

  6. You indemnify ITHUBA, the NLC and their Representatives against any loss, expense, claim or damage of whatsoever nature and howsoever arising from the use of the Website, or arising from any delay or failure by ITHUBA to send an email or SMS to you. ITHUBA makes no representation or warranty, whether express or implied, as to the operation and functionality of the Website. 

Purchasing Times 

On any draw day for LOTTO, LOTTO PLUS 1 and LOTTO PLUS 2, PowerBall and PowerBall PLUS, DAILY LOTTO the closing time is 20h30. 

  1. You can only buy LOTTO, LOTTO PLUS 1 and LOTTO PLUS 2 boards during the times prescribed below: 

    • On draw days (Wednesdays & Saturdays) - 06h00 to 20h30.

    • On Sundays between 06h00 and 17h30.

    • On other days (Monday, Tuesday, Thursday and Friday) between 06h00 and 22h30.

    • LOTTO, LOTTO PLUS 1 and LOTTO PLUS 2 draw days are Wednesday and Saturday. 

  2. You can only buy PowerBall and PowerBall PLUS boards during the times prescribed below: 

    • On draw days (Tuesdays & Fridays) - 06h00 to 20h30.

    • On Sundays between 06h00 and 17h30.

    • On other days (Monday, Wednesday, Thursday and Saturday) between 06h00 and 22h30

    • PowerBall and PowerBall PLUS draw days are Tuesday and Friday. 

  3. SPORTSTAKE 13 fixture lists are offered twice a week as per the below: 

    • Midweek Fixture List opens Sundays, 06h00 until 30 minutes before the start of the first fixture on Wednesday.

    • Midweek Fixture results are published on Friday mornings.

    • Weekend Fixture List opens Thursday, 06h00 until 30 minutes before the start of the first fixture on Wednesday.

    • Weekend Fixture results are published Monday mornings.

    • SPORTSTAKE 13 fixture results are considered as the final score after 90 minutes of play or after extra time where applicable, however these excludes penalty shoot-out. 

  4. SPORTSTAKE 8 fixture lists are offered three times a week as per the below: 

    • Midweek List

    • Tuesday List - From Sunday, 06:00 am until 30 minutes before the start of the first fixture on the list. 

    • Tuesday's Fixture Lists results are published Wednesday mornings.

    • Thursday/Friday List - From Wednesday, 06:00 am until 30 minutes before the start of the first fixture list.

    • Thursday/ Friday List results are published Friday/Saturday mornings. 

    • Midweek List

    • Sunday List - From Friday/Saturday, 06:00 am until 30 minutes before the start of the first fixture on the list.

    •  Sunday's List results are published Monday mornings.

    • SPORTSTAKE 8 results are considered as the final score at the end of each 45 minute half in a soccer match and it excludes extra time and penalty shoot-outs. 

  5. You may purchase DAILY LOTTO daily, except on Christmas Day, unless otherwise determined by ITHUBA during the times prescribed below: 

    On a daily basis between 06h00 to 20h30. DAILY LOTTO draw days are held daily at 21h00. 

  6. For the RAFFLE game - please refer to the specific terms and conditions of the RAFFLE game. 

  7. For the EAZiWIN game - please refer to the Rules pertaining to the game. 

Intellectual Property 

  1. You acknowledge and agree that the Website and any necessary software used in connection with the provision of the Website contain proprietary and confidential information that is protected by applicable intellectual property and other laws. 

  2. You further acknowledge and agree that all trademarks, logos and content contained in advertisements or information presented to you through our Website whether protected or not by copyrights, trademarks, service marks, patents or other proprietary rights and laws shall not be used by you. Except as expressly authorized by ITHUBA or the NLC, you agree not to modify, use, rent, lease, loan, sell, distribute or create derivative works based on the Website, in whole or in part. 

  3. The National Lottery trademarks, logos and product names are the intellectual property and trademarks of the NLC (the "National Lottery Marks"). Without ITHUBA's or the NLC's prior written permission, you agree not to refer to, copy, distribute, display or use in any manner, the National Lottery Marks. 

  4. ITHUBA, the ITHUBA logos and slogans, and product and service names are the intellectual property and trademarks of ITHUBA (the "ITHUBA Marks"). Without ITHUBA's prior written permission, you agree not to refer to, copy, distribute, display or use in any manner, the ITHUBA Marks. 

  5. For the avoidance of doubt, the rest of the content of this Website which includes, but is not limited to, the text, graphics, icons, designs, colours, layout are the intellectual property of ITHUBA and its associates. All the intellectual property rights referred to herein are governed by the South African and international intellectual property laws. 

  6. In the case of any disputes regarding these Terms and Conditions, the decision of ITHUBA will be final and binding, and no further correspondence will be entered into. 

  7. You agree not to circumvent, disable or otherwise interfere with security related features of the Website or features that prevent or restrict use or copying of any content or enforce limitations on the use of the website or its content. All rights are herein reserved by ITHUBA. 

  8. Any reproduction modification, creation or derivative works from or redistribution of the Website and Mobile App its content is expressly prohibited. Copying or reproducing the Website or Mobile App or any of its content or any portion thereof to any other server or location for further reproduction or redistribution is expressly prohibited. 

Termination 

  1. These Terms and Conditions apply to the use of the National Lottery Website, Mobile App (including the wallet) until your online access is terminated by you or ITHUBA. 

  2. You may terminate these Terms and Conditions at any time by ceasing to use the Website, Mobile App or the content contained therein and destroying all materials received or downloaded from the Website and Mobile App. 

  3. ITHUBA reserves the right to delete accounts (i.e. your profile and your virtual wallet) that are inactive for a continuous period of 6 (six) months (or such period as ITHUBA may determine) with immediate effect. 

  4. ITHUBA reserves the right to suspend or close your virtual wallet at any time on notice and the balance of such virtual wallet funds shall be remitted to you unless ITHUBA is required to do otherwise by law. ITHUBA reserves the right, at any time, and/or from time to time, to modify or discontinue, temporarily or permanently, www.nationallottery.co.za (or any part thereof) on notice to National Lottery players via our Website - www.nationalottery.co.za. 

  5. Neither ITHUBA, the NLC nor any of their Representatives shall be held liable to you or to any third party for any modification, suspension or discontinuance of the Website and Mobile App. 

  6. Upon termination of your online play registration and/or the subsequent close of your account, you consent to our retention of the information we have already collected from you for record-keeping purposes only and in accordance with applicable law. 

  7. The termination of any contract created by these Terms and Conditions will be without prejudice to any other rights or remedies that you or we may be entitled to under the agreement or at law, and will not affect any of our or your accrued rights or liabilities nor the coming into or continuance in force of any provision of these Terms and Conditions which is expressly or by implication intended to come into or continue in force on or after such termination. 

General 

  1. Prize winners at www.nationallottery.co.za agree that, if and to the extent that ITHUBA is legally obliged to provide a third party with details of any prize claimed by or on behalf of, or paid to the prize winner, ITHUBA shall be entitled to do so.

  2. The following representations and warranties are material to ITHUBA and have been relied upon by ITHUBA to accept your registration and entry into the National Lottery game/s:

    • ou have read and fully understand, and will continue to understand and comply with the T's & C's in which you purchase the National Lottery game through the Website;

    • You are at least 18 years of age;

    • You have the necessary legal capacity to purchase National Lottery game ticket and each purchase you make, when accepted, will be legally binding and enforceable against you; and

    • You will play responsibly and not excessively according to the set limitations. 

  3. You may opt to receive communication via email or SMS. The communication costs for all transactions are clearly stated clause 28 and these rates are subject to change from time to time at the sole discretion of ITHUBA. Payment for tickets must be completed before the purchase cut off time for the ticket to be valid and entered for the selected draw. You are responsible to ensure that the National Lottery game ticket purchases are completed on time for a draw. 

  4. It is your responsibility to check and ensure that your National Lottery game ticket has been entered into the selected draw should you fail to receive a confirmatory sms or message. If no valid ticket is received then the entry into that draw is not valid. 

  5. All fees incurred for the transfer of winnings, including but not limited to bank fees for opening a new bank account or a cash deposit fee, are for your account. Likewise bank charges applied by your bank pertaining to any purchase made via your virtual wallet will be for your account. 

  6. You agree not to reproduce, duplicate, copy, sell, resell or exploit for any commercial purposes, any portion of the Website and Mobile App or any service provided therein. 

  7. The instructions on how to register and use the Website and Mobile App service forms part of these Terms and Conditions. 

  8. The failure of ITHUBA to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of any such right or provision to do so at any time and in any appropriate forum. 

  9. Save as otherwise provided, no provision of these Terms and Conditions constitutes a stipulation for the benefit of a third person, which if accepted by the person, would bind any party in favour of that person. 

  10. You may not cede, assign or otherwise transfer your rights and obligations in terms of these Terms and Conditions to any third party. 

  11. Whilst we take all reasonable steps and precautions to ensure the accuracy of all the content we make available on our Website and Mobile App, the content provided is intended for general information purposes only. As such, the provisions as contained within the Website and Mobile App are provided "as is" and without warranties of any kind whatsoever either expressed or implied. ITHUBA does not warrant or make any representations regarding the use or the results of the use of the content or other provisions in the Website and Mobile App in terms of their correctness, accuracy, reliability, or otherwise. Draw details as televised shall take precedence over those contained on the Website and Mobile App. It is the Participant's responsibility to ensure that they capture draw details as televised. 

  12. As far as the law allows, you agree to defend, indemnify us and hold us and our officers, directors, affiliates, service providers, officers, agents, suppliers and employees harmless from and against any and all claims, damages, obligations, losses liabilities, costs or debt and expenses (including but not limited to attorney's fees) arising from:

    • Your use of and access to the Website and Mobile App;

    • Your breach of any terms of the T's & C's;

    • Any violation of any third party right, including without limitation any copyright, trademark, trade secret or other property or privacy right;

    • Any claim that your content caused damage to a third party. 

  13. This defense and indemnification obligations will survive termination, modification or expiration of these terms and conditions and your use of the Website and Mobile App. 

  14. If any provision of these Terms and Conditions is found by a South African Court of competent jurisdiction to be invalid, the other provisions will remain in full force and effect. 

  15. ITHUBA reserves the right to alter or amend these Terms and Conditions at any time. Any revisions made will be effective from the time of posting the revised document on the Website. In such an event, you agree to abide by the revised Terms and Conditions and understand that you will not have any claim against ITHUBA, the NLC or their Representatives in respect of any change so effected. It is therefore your responsibility to ensure that you review these Terms and Conditions in case of any update or amendments made thereto. 

  16. All amounts specified herein are in South African Rand (ZAR) and any payments made to winners will also be in ZAR. 

  17. These Terms and Conditions and the relationship between us shall be governed and construed in accordance with the South African law. 

  18. Please contact us should there be any violations of these Terms and Conditions.

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Website and Mobile App Terms and Conditions
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Website and Mobile App Terms and Conditions
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/vodacom/terms/vodapay-lottery

VodaPay Vodacom offers Terms and Conditions

CBU

VodaPay Vodacom offers

Terms and Conditions

  1. The Vodacom offers found on the Vodapay app  (URL) are applicable to Prepaid, Hybrid and Post Paid customers

  2. These can be purchased through payment by linked bank card or money deposited into your Vodapay wallet

  3. Voice bundles consist both of Vodacom mins and Any Network minutes and can be found within the "minutes" menu

  4. Voice bundles can be used within the borders of South Africa and do not apply to international calls or international roaming.

  5. Voice bundles will be deducted per second during a call, whilst the call remains active.

  6. Voice bundles can be used for the following types of calls (GSM Voice, Voice over LTE and Wi-Fi calling) the bundles do not apply to VoIP calls.

  7. Where multiple Voice bundles are purchased, the order of consumption will be Last In First Out, within the month of purchase.

  8. Usage SMS messages will be sent to the customer at thresholds of 70% usage, 90% usage and 100% usage.

  9. At the time of either expiry, or depletion of a Voice bundle; all further calls will be charged for at the applicable Out Of Bundle rate per minute/second of the prevailing price plan type. The only tariffs that these bundles are not applicable are the IOT tariffs

  10. Combo bundles found under the Voice menu may contain a combination of anytime data, WhatsApp data, Night Owl and Vodacom voice minutes. See menu for prices and bundle sizes

  11. Night Owl data is applicable between midnight and 5am any day of the week

  12. WhatsApp data will deplete only from usage on WhatsApp messenger

  13. Everyday (voice menu) and Everyday-ta (data menu)  are offers that give the relevant daily allocation upon a once off up front purchase

  14. Everyday-ta bundles are LTE bundles, with 3G fall-back.

  15. The first of the daily bundle allocations will be loaded on the date of purchase of the bundle. Customers will receive an SMS confirming the allocation of the Everyday-ta bundles.

  16. All unused bundles will expire every day at 23:59 on the day of allocation.

  17. Data Transfer is available on Everyday-ta bundles. The transfer is applicable on the data allocated for a particular day - once-off. Data Transfer rules apply.

  18. Data Rollover does not apply to Everyday-ta bundles.

  19. It is possible to purchase other additional once-off bundles when an Everyday-ta bundle is active.

  20. Bundles with the shortest validity will be consumed first, with the exception of URL bundles which will be consumed on the specific URL stated upon purchase e.g. a YouTube bundle.

  21. Data limit lock rules apply.

  22. When a customer migrates from Prepaid/Hybrid to Post-paid the customer will forfeit the Everyday-ta bundles.

  23. When a customer migrates between Prepaid and Hybrid or within Prepaid and Hybrid plans customer will keep the Everyday-ta bundle.

  24. Vodacom reserves the right to suspend the Service in the event of suspected abuse or fraudulent usage, outside of what is considered reasonable for private, non-commercial use.

  25. Vodacom reserves the right to limit the Service in regions or areas where there is limited network capacity (high congestion) in order to maintain consistent quality of service. 

  26. Vodacom reserves the right to alter or terminate the Service in order to prevent a catastrophic impact on the network. 

  27. While Vodacom will use its reasonable endeavors to provide the Service, it does not commit to the uninterrupted supply of the Service, due to potential capacity limitations on the network. 

  28. Vodacom reserves the right to suspend, cancel or convert the Service with reasonable notice. 

  29. Vodacom reserves the right to change and/ or expand on these terms and conditions and will provide reasonable notice of any material changes prior to such change as and when the circumstances permit. 

Page Title
VodaPay Vodacom offers
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VodaPay Vodacom offers
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Page Category
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Page URL
/vodacom/terms/vodapay-vodacom-offers

Daily Deals on VodaPay Terms and Conditions

CBU

Daily Deals on VodaPay

Terms and Conditions

  1. The Vodacom Daily Deals can be found under Feature Promotions on in the Vodacom menu on the VodaPay app
  2. Daily Deals will be limited to one per cell phone number per day
  3. Daily Deals are based on a first come first buy bases while stocks last
  4. Daily Deals will be applicable to Vodacom Prepaid, Hybrid and Post Paid customers
  5. Price and validity can be seen on offer before purchase
  6. The first of the daily bundle allocations will be loaded on the date of purchase of the    bundle. Customers will receive an SMS confirming the allocation
  7. All unused bundles will expire on the date specified on the offer and confirmation SMS
  8. Data Transfer is not available in Daily Deals
  9. Data Rollover does not apply to Daily Deals
  10. It is possible to purchase other additional once-off bundles when your Daily Deal  bundle is active.
  11. Bundles with the shortest validity will be consumed first, with the exception of URL bundles which will be consumed on the specific URL stated upon purchase e.g. a YouTube bundle.
  12. Data limit lock rules apply.
  13. When a customer migrates from Prepaid/Hybrid  to Post-paid the customer may forfeit the bundle
  14. Vodacom reserves the right to suspend the Service in the event of suspected abuse or fraudulent usage, outside of what is considered reasonable for private, non-commercial use.
  15. Vodacom reserves the right to limit the number of bundles or Service in regions or areas where there is limited network capacity (high congestion) in order to maintain consistent quality of service. 
  16. Vodacom reserves the right to alter or terminate the Service in order to prevent a catastrophic impact on the network. 
  17. While Vodacom will use its reasonable endeavours to provide the Service, it does not commit to the uninterrupted supply of the Service, due to potential capacity limitations on the network. 
  18. Vodacom reserves the right to suspend, cancel or convert the Service with reasonable notice. 
  19. Vodacom reserves the right to change and/ or expand on these terms and conditions and will provide reasonable notice of any material changes prior to such change as and when the circumstances permit. 
Page Title
Daily Deals on VodaPay
Keywords
daily, deals, vodapay
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/promotions/daily-deals-on-vodapay
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