Just4You Terms and Conditions

CBU

Just 4 You

Terms and Conditions 

General 

  1. Just 4 You offers are available to Prepaid, TopUp and Postpaid customers. 
  2. Just 4 You is a consumer product and may only be used by an end-user (that is a natural person) to make calls, use data or send SMS messages to another end-user (that is a natural person), with the intention to facilitate a personal communication between such end-users. 
  3. Just 4 You bundles may not be used for commercial purposes or as part of any bulk SMS sending service. Any use of this offer outside of what is considered reasonable for private, non-commercial use, and in instances through mechanisms and means not intended for personal use or the anticipated purpose of the offer, will be considered as abuse. 
  4. Vodacom reserves the right to suspend the service in the event of suspected abuse where non-compliant devices as specified by the regulating body ICASA are being used on the Vodacom network. 
  5. Just 4 You offers are available to individual customers. Enterprise customers and Machine-to-Machine contracts are specifically excluded from purchasing Just 4 You offers.
  6. Just 4 Your Town offers (which is a regional sub-menu of Just 4 You) will be based on a customer’s location and only presented upon consent from a customer to use their location.
  7. Vodacom will present customers with a personalized set of Just 4 You offers on the USSD menu at *123#.
  8. Customers can purchase Just 4 You offers at any time by dialing *123#. 
  9. Customers may purchase multiple Just 4 You offers at a time. 
  10. Vodacom reserves the right to vary offers as deemed necessary. 
  11. Bundles with the shortest validity/earliest expiry may deplete first. If you have bought more than one Bundle, the Initial Bundle will be depleted first
  12. All Just 4 You offers are subject to the validity of the offer purchased, as specified at the time of purchase. If a Bundle reaches the Validity Date and expires before the Bundle is depleted, data usage will continue at the out of bundle rate.
  13. In addition, if a Bundle is depleted and the bundle has not expired then data usage will stop unless the customer has opted to be billed out of bundle at the out of bundle rate applicable to the tariff plan.
  14. To check your Just 4 You Balance dial *135*# and select Balances then detailed balances
  15. Vodacom reserves the right to amend these Terms and Conditions and where such change is material, Vodacom will provide you with reasonable prior written notice before implementing any such change.

Prepaid Customers 

  1. Purchase of offers will be from your airtime balance. If you have insufficient balance, you will not be able to purchase an offer. 
  2. Customers who recharge with R12 or more will continue to receive the Night Shift recharge promotion for 7 days but will not receive the Night Shift Promotion notification SMS. 
  3. Vodacom 4 Less customers will not receive Vodacom 4 Less discounts while they are using a Just 4 You voice bundle. 
  4. Daily Free Calls customers using a Just 4 You voice bundle will not receive free minutes following 3 minutes of talk time. 

Top Up & uChoose customers. 

  1. Purchase of offers will be from your airtime balance or subscription airtime allocation. If you have insufficient airtime the purchase will not be successful. 
  2. uChoose Smart customers will have to recharge before they can purchase offers. 

Contract customers 

  1. The price of the Just 4 You offer will be added to customer your bills. 
  2. If you are a twin-call or data sharing sim user, you will only be able to purchase offers from the primary/master cellphone number. 

Migrations 

  1. Prepaid & Top Up customers converting to Contract or vice versa will lose their allocated Just 4 You bundles. 
  2. Prepaid customers converting to Top Up or vice versa will keep their allocated Just 4 You bundles. 

Opt Out 

  1. You may opt out of receiving Just 4 You promotional messages by sending ‘J4Y’ to 31118 free from your Vodacom cellphone. 

Voice Offer 

  1. Product validity is as specified per offer, and there will be no carry-over of minutes beyond the expiry. There is no carry-over of unused bundles after expiry. 
  2. If the bundle is depleted before expiry, calls will deplete from other available voice bundles and then from airtime. 
  3. If a voice bundle runs out while on a call the rest of the call will be billed at the applicable rate. 

Vodacom to Vodacom Call Bundles 

  1. On-net voice bundles can be used for Vodacom-to-Vodacom calls only and will deplete per minute. 
  2. The following are qualifying and non-qualifying Call Types for on-net bundles: 

Qualifying Call Types 

  • Vodacom to Vodacom calls
  • Callback (on-net)
  • Call forwarding (on-net)
  • Through-connect to on-net calls
  • Conference call (on-net)

Non-qualifying Call Types

  • Calls to other SA networks
  • Roaming Calls
  • International calls
  • Premium rated calls
  • Video Calls
  • Conference Calls (off-net)
  • Call sponsor
  • Through Connect (off-net)
  • VAS calls
  • Reverse Charge
  • SMS, MMS, Data, SVS
  • General Service calls
  • Directory Enquiry calls
  • Reconnect
  • Message forwarding
  • Fax Out dial 
  • Call forwarding

Any-network Call Bundles 

  1. Any-network voice bundles can be used for Vodacom-to-Vodacom calls as well as calls to other South African networks and will deplete per minute.  
  2. The following are qualifying and non-qualifying Call types for any-network bundles: 

Qualifying Call Types 

  • Vodacom to Vodacom calls
  • Vodacom to other SA network calls
  • Callback (on/off-net)
  • Call forwarding (on/off-net)
  • Through-connect (on/off-net calls)
  • Conference calls (on/off-net)

Non-qualifying Call Types 

  • Roaming Calls
  • International calls
  • Premium rated calls
  • Video Calls
  • Call sponsor
  • VAS calls
  • Reverse Charge
  • SMS, MMS, Data, SVS
  • General Service calls
  • Directory Enquiry calls
  • Reconnect
  • Message forwarding
  • Fax Out dial 
  • Call forwarding

Rate Cutter Bundles (relevant to Prepaid customers only) 

  1. You pay an upfront fee to qualify for a reduced call rate, which will be billed per second. 
  2. Rate Cutter applies to local calls only, specified as either on-net (Vodacom to Vodacom calls) or Any-network (calls to any SA network). Roaming calls are excluded. 
  3. If you Free Change to a per minute price plan* while you have an active Rate Cutter bundle you will forfeit the Rate Cutter benefit (*Prepaid: Daily Free Calls, All Day Per Minute, Vodago / *Top Up: Top Up 135, Top Up 135 Plus, Top Up 315). 
  4. Customers will remain on their existing price plan, so that once the Rate Cutter offer expires the original price plan rates will be applied. 
  5. For Rate Cutter on-net bundles, calls to other networks, data, SMS and other supplementary services will be billed at existing price plan rates. 
  6. For Rate Cutter any network bundles, data, SMS and other supplementary services will be billed at existing price plan rates. 
  7. If you have other voice bundles at the time of purchasing a Rate Cutter offer, these voice bundles will be depleted first. 
  8. If you have Talking Point call discounts when you purchase a Rate Cutter, these discounts will not apply for the duration of the Rate cutter offer. Once the Rate Cutter expires, Talking Points call discounts will resume. 

Data Offers 

  1. You will be charged for the volume of data sent and received, and not the time spent connected. 
  2. Data speeds are not guaranteed and are dependent on network availability. 
  3. Bundles and tariffs only apply to standard APNs. 
  4. Data bundles do not apply to data roaming. 
  5. Transfer of Just 4 You data bundles to another applicable Vodacom number is possible. For more information, please visit  http://www.vodacom.co.za/vodacom/terms/data-bundle-transfer-terms-and-conditions
  6. Customers can extend the validity of their data bundle by purchasing another bundle of the same validity and size before the initial bundle has expired. This will extend the validity of the initial bundle to that of the second bundle purchased. 
  7. Once a Just 4 You data bundle has been depleted, data usage will stop unless the customer has another data bundle or has opted in to accept out of bundle charges. If a Just 4 You data bundle expires before the allocation is depleted, data usage will continue at 49c/MB. 
  8. Data bundles will be utilised in the order they were purchased. Please note that in the instance when shorter validity bundles are bought after longer validity data bundles, Vodacom may allow these bundles to be depleted first, depending on which bundle expires first. 

 Weekend Data Bundles: 

  1. You can purchase this bundle for use on the weekend, from Saturday 00:01 until Sunday 23:59. 
  2. If purchased during the weekend, the full cost of the bundle applies regardless of the time the bundle is purchased. 

Night Owl Data Bundles: 

  1. Night Owl bundles can be used during Night Owl periods of 23:00 to 04:59 daily. 

SMS Offers 

  1.  Bundled SMSs are for national use to any network, at any time. 
  2. SMS’s will deplete in increments of 160 characters. 
  3. Bundled SMS’s can be used for SMS-to-email. 
  4. There will be no carry-over of SMSs beyond the expiry date of the bundle. 
  5.  Once the SMS Bundle has been depleted, if you do not have another active SMS bundle you will be charged at your price plan SMS rate. 
  6. Just 4 You SMS bundles cannot be transferred. Once the purchased voice or SMS offer has depleted or expired applicable out of bundle rates apply (based on your tariff plan rates).  
  7. The following SMS types are excluded from in-bundle usage: 
  • Roaming SMS
  • International SMS
  • Premium Rated SMS

 INTEGRATED OFFERS 

 Voice, Data & SMS bundles 

  1. These 30-day bundles consist of Voice, Data and SMS allocations. 
  2. These Any-network voice bundles can be used for Vodacom-to-Vodacom calls as well as calls to other SA networks and will deplete per second. 
  3. When Voice, SMS or Data allocations deplete before the expiry date of the bundle, usage will revert to other available bundles. If there are none, voice usage will be consumed at the applicable out of bundle rate, but data usage will stop unless the customer has opted in to accept out of bundle 

Voice Unlimited Bundles 

  1. There will be an FUP (Fair Usage Policy) applicable on some of the unlimited voice offer bundles. 
  2. When a customer reaches a respective FUP/threshold per the table below: 
Voice Minutes (Onnet)         Fair Usage Policy (FUP)
1 Day Unlimited 500
3 Days Unlimited 1500
7 Days Unlimited 3500
30 Days Unlimited 9 000
30 Days Unlimited 2 15000
  1. Then the customer will be restricted for outgoing local calls in the case where the customer has no other minutes/airtime present. The customer will not be able to make any outgoing billable calls (i.e., national, international calls, premium rated calls and general service calls however free emergency calls will be allowed. 
  2. However, if the customer has airtime or any other voice bundle the voice minutes, the calls will be depleted from available bundles or airtime 
  3. Customers can however receive incoming calls and use Data and SMS in line with their tariff plan allocation and out of bundle rates. 

Integrated Voice & Data bundles 

  1. These bundles consist of Voice and Data allocations and validity will be daily, weekly or monthly, as specified in the offer prior to purchase. 
  2. Usage will be either on-net (Vodacom to Vodacom calls) or any-net (calls to Vodacom or any other network), as specified in the offer prior to purchase. 
  3. Depletion of the voice bundles will be per minute (for 1 day and 1-week bundles) or per second (30-day bundles), as specified in the offer prior to purchase.

Integrated Voice & WhatsApp bundles 

  1. These bundles consist of Voice and WhatsApp allocations. 
  2. The bundle excludes Prepaid 79c customers, Contract customers and Community Services SIM 
  3. When the bundle is purchased, the price will deplete from prepaid customers wallet/Airtime and from a Top Up/uChoose Subscribers monthly airtime allocation and/or wallet.  
  4. Customers are able to purchase the bundle at any time of the day. 
  5. Usage will be either on-net (Vodacom to Vodacom calls) or any-net (calls to Vodacom or any other network), but this will be specified in the offer prior to purchase. 
  6. Validity of the bundles will be daily, weekly, monthly, or as specified in the offer prior to the purchase. 
  7. Depletion of the voice bundles will be per minute (for 1 day and 1-week bundles) or per second (30-day bundles). 
  8. Customer will not be restricted to purchasing any of the existing Power bundles and can concurrently have an active Power Hour and a Power Hour + WhatsApp bundle. 
  9. Unless the context dictates otherwise, the standard Vodacom terms and conditions apply to the use of this product

Power Hour

  1. Power Hour provides the customer 60 minutes' worth of voice airtime (measured on a per minute basis) on calls made to Vodacom cellular phone numbers on the day the bundle is purchased, subject to these terms, conditions and exclusions (all off-net calls will be billed in accordance with the customers prevailing price plan). 
  2. Once a customer has used up the 60 voice minutes, they will begin paying again for voice calls made to Vodacom cellular phone numbers at their current price plan rate. Thus, if a customer’€™s Power Hour bundle runs out while on a call, the customer will be billed at their applicable price plan rate. 
  3. All unused minutes will expire every day at 23:59 in the case. Call types that qualify for Power Hour: 
  • Vodacom to Vodacom (on-net) voice calls. 
  • Call-back to Vodacom (on-net) 
  • Call forwarding to Vodacom (on-net) 
  • Through-Connect to Vodacom (on-net) 
  • Conference calls to Vodacom (on-net) 
  • The following call types are excluded from the service: 
  • Voice and video calls to other SA Networks 
  • Roaming calls 
  • International calls 
  • Video calls (to all networks) 
  • Conference calls (to other SA networks) 
  • Call Sponsor 
  • VAS calls 
  • Reverse Charge 
  • SMS, MMS, Data, SVS 
  • General Service calls 
  • Directory Enquiry calls 
  • Reconnect 
  • Message forwarding 
  • Fax Out dial 
  • Call forwarding (to other SA networks) 

WhatsApp Ticket  

  1. The WhatsApp Ticket offers customers access to WhatsApp messaging App, send and receive messages, videos and audio files via WhatsApp. 
  2. This service excludes voice calling and video calling. 
  3. The WhatsApp ticket is valid from the time of purchase until 23:59 on the day of the allocation. 
  4. When you have Ticket activated, all WhatsApp data will be consumed first before any other data bundle that you may be have.
  5. WhatsApp Ticket cannot be used whilst a customer is on international roaming. 
  6. WhatsApp Ticket will have no associated out-of-bundle rate. 

Recurring Bundles

  1. The recurring bundles will be allocated per day from the date of purchase and until the last day as per validity specified in the offer prior to purchase 
  • The allocated bundle will be available to use per day until 23:59 of the same date the bundle was allocated. 
  • The next bundle allocation will occur in the following day at 00:00 and will expire as per above condition 
    1. Recurring offer types could be: 
  • Data only 
  • Voice only (either any network or Vodacom to Vodacom) 
  • Data + Voice (either any network or Vodacom to Vodacom) 
  • Voice + WhatsApp Data 
  • Example of how recurring bundles will be allocated: 10 Voda min + 100MB WhatsApp per day for 3 days Vodacom to Vodacom minutes plus 100MB WhatsApp data will be allocated per day to use until 23:59 of the same day. The second allocation will be given on day 2 at 00:00 and will be available to use until 23:59 of that same day. The final allocation will be given on day 3 because the bundle is valid for 3 days and that will be available to use until 23:59 

 Monthly Recurring Bundles (Data & Voice) 

  1. These recurring bundles will be allocated and paid for monthly for hybrid and postpaid customers. 
  • The allocated bundle will be available to use for the calendar month. 
  • The next bundle allocation will occur on the first day of the following month at 00:00 and will expire as per above condition 
  • If a monthly recurring bundle is activated mid-month, the bundle and the associated cost will be pro-rated according to the day of the month. The full allocation will take place on the 1st of the next month. 
  1. Recurring offer types could be:
  • Data only 
  • Voice only (either any network or Vodacom to Vodacom) 
  • Monthly recurring bundles must be available 
  • To all Postpaid subscribers 
  • To all TopUp subscribers

JUST 4 YOU TICKET 

  1. This menu is only available under Just 4 You platform on the Vodapay App. 
  2. The Vodacom ticket offers are available for purchase under this menu on USSD. For more info on the Vodacom ticket offers click here https://www.vodacom.co.za/vodacom/terms/promotions/vodacom-ticket 

JUST 4 YOU ENTERTAINMENT 

  1. This menu is only available under Just 4 You platform on the VodaPay App.The Video Play offers (this includes Video Play Data and Video Play Subscriptions) are available under this menu on the VodaPay App, for more info on Video Play click here https://video-play.vodacom.co.za/#!/tcs 

MORE 4 YOU 

  1. This menu is only available under the Just 4 You platform on USSD when you dial *123# 
Page Title
Just For You Terms and Conditions
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R10 Airtime Competition Terms and Conditions

CBU

Incoming SMS receiving Enable terms and conditions

Customers Terms and Conditions

Incoming SMS and First Incoming Call Restriction:

  • Upon activation, all incoming SMSs and incoming calls, except for incoming Vodacom network communication, will be disabled until the customer recharges their account with a minimum of R10 airtime or equivalent direct bundle purchase. This restriction applies to all new activating customers from the date of launch.
  • Recharging with an amount less than R10 (airtime or direct bundle purchase) will result in the continued barring of incoming SMS and incoming call services until the balance reaches or exceeds R10.
  • Customers must understand and agree that incoming SMS reception and incoming calls will only be activated once the recharge amount meets or exceeds R10 (airtime or bundles). This requirement is once off for new customers.
  • The customer’s balance will accumulate towards the R10 requirement. This means that if a customer makes multiple purchases less than R10, the total amount will count towards lifting the barring on incoming SMS and incoming call services.

Vodacom-related Communication via SMS:

  • Customers will continue to receive all Vodacom Network related SMSs, including welcome messages and notifications, regardless of their wallet balance.

Responsibility for OTPs and Other SMS Services:

  • Customers are responsible for receiving One-Time Passwords (OTPs) via SMS for OTT registrations and other services. They must ensure their airtime wallet or bundle balance adheres to the minimum positive balance of R10 once off. This is only applicable to new customers activating on the Vodacom network.

Use of the R10 Balance:

  • The minimum R10 balance (airtime or bundle equivalent) once off, is required solely to enable the receiving of SMSs and incoming calls for newly activated customers. This balance will not be utilized to pay for the SMS enablement service.

Compliance with Vodacom Policies:

  • Customers are obligated to adhere to all Vodacom policies and guidelines to prevent unauthorized or fraudulent use of Vodacom SIM cards.

Notification of Policy Changes:

  • Vodacom reserves the right to adjust these terms and conditions. Customers will receive prior notification of any changes.

Customer Support:

  • For inquiries or assistance regarding these terms and conditions, customers can contact Vodacom customer care at 082135 for clear explanations and guidance.

Customer Education

  1. Incoming SMS and Call Restriction:

What it means: When you first activate your Vodacom SIM on the Network, you won’t receive SMS messages or incoming calls from non-Vodacom internal communication until you’ve added at least R10 airtime or bought an equivalent bundle.

Why it’s important: This change not only improves our service offerings but also helps minimize spam SMSs and unwanted calls, ensuring we deliver the best value to you, our esteemed customers.

  1. Vodacom-related Communication via SMS:

What it means: You’ll still get important messages from Vodacom, like welcome messages and notifications, no matter how much credit you have.

Why it’s important: You won’t miss out on important updates from Vodacom, even if your balance is low, like receiving your new cell phone number from Vodacom.

  1. Peer-to-Peer Communication:

What it means: You won’t receive SMS messages from other individual customers (peer-to-peer communication), such as “please call me” requests, until you’ve added at least R10 airtime or bought an equivalent bundle.

Why it’s important: This ensures that you have sufficient balance to stay connected with friends and family.

  1. Responsibility for OTPs and Other SMS Services:

What it means: You need to make sure you have enough credit (at least R10) once off to receive things like One-Time Passwords for online registrations as a new customer on the Vodacom network.

Why it’s important: It ensures you can securely access online services that require verification via SMS.

  1. Use of the R10 Balance:

What it means: You only need R10 credit to start receiving SMS messages and incoming calls from non-Vodacom internal communication. This money won’t be used up just for enabling these services.

  1. Compliance with Vodacom Policies:

What it means: You must follow the rules set by Vodacom to keep your SIM card safe and prevent unauthorized use.

Why it’s important: It helps protect your account and prevents misuse of your SIM card.

  1. Notification of Policy Changes:

What it means: If we ever change these rules, we’ll let you know beforehand.

Why it’s important: You will always be informed about any changes that might affect your service.

  1. Customer Support:

What it means: If you have any questions about these rules, you can call Vodacom customer service for help.

Why it’s important: We’re here to assist you and make sure you understand everything clearly.

Customer FAQs

  1. Why am I not receiving SMS messages and incoming calls from non-Vodacom internal communication?

You might not be receiving SMS messages and incoming calls from non-Vodacom internal communications because, as a new customer activating on the Vodacom network, you need to have at least R10 airtime or equivalent bundle credit once off to enable these services.

  1. Can I still receive SMS messages from Vodacom, like notifications and promotions?

Yes, you will continue to receive SMS messages from Vodacom, such as welcome messages and promotional offers, regardless of your balance.

  1. What happens if I don’t have enough credit to receive One-Time Passwords (OTPs) for online registrations?

If you don’t have at least R10 credit, you may not receive OTPs for online registrations. It’s essential to ensure you have enough credit (Minimum R10 once off) to access these services.

  1. Will the R10 balance be deducted from my account for enabling the receiving of incoming SMS messages and calls?

No, the R10 balance is solely required to activate receiving of incoming non-Vodacom SMS messages and calls. This amount will not be deducted from your account, and it is once off.

  1. What should I do if I have questions or need assistance with these terms and conditions?

If you have any questions or need help understanding these terms and conditions, you can contact Vodacom customer care on 082135 for assistance.

  1. Can I still use my account balance for other Vodacom services, like making calls or browsing the internet?

Yes, you can use your account balance for any Vodacom services you choose. The R10 balance requirement is only for enabling the receiving of non-Vodacom internal SMS messages and calls.

  1. Will I be notified if there are any changes to these terms and conditions?

Yes, Vodacom will inform you in advance of any changes to these terms and conditions, ensuring you stay updated on your service agreement.

  1. Will I still receive SMS messages and calls from other Vodacom or Non-Vodacom customers even if I don’t have enough credit?

No, you will not receive SMS messages and calls from other individual Vodacom or Non-Vodacom customers (peer-to-peer communication) until you’ve added at least R10 airtime or bought an equivalent bundle. This ensures you have sufficient balance to stay connected with friends and family.

Page Description
SMSs except for incoming Vodacom network communication will be disabled until the customer recharges their account with a minimum of R10 airtime or equivalent direct bundle purchase. This restriction applies to all new activating customers from date of launch.
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R10 Airtime Competition | Vodacom
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Mobile Internet Recurring Data Bundles Terms and Conditions

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Mobile Internet Recurring Data Bundles

Payment TypeBundlePriceIB rateOB rate PostpaidOB rate Top Up
Contract & Top Up15MBR 1067cR0.49R0.49
30MBR 1240cR0.49R0.49
100MBR2929cR0.49R0.49
250MBR6324cR0.49R0.49
500MBR10020cR0.49R0.49
1GBR14915cR0.49R0.49
2GBR24912cR0.49R0.49
3GBR29910cR0.49R0.49
5GBR4058cR0.49R0.49
10GBR6056cR0.44R0.44
20GBR10105cR0.44R0.44

 

  1. Recurring Mobile Internet data bundles will be available to Contract and Top Up customers on Integrated, Talk, Business or uChoose price plans.
  2. Recurring Mobile Internet data bundles will not be available to Contract or Top Up Mobile Broad Band data contract customers
  3. The Recurring  Mobile Internet data bundles will be available through the following self-service channels;
    • MyPhone *135#    
    • The VodaPay App
    • Vodacom.co.za & Vodacom.mobi    
    • Customer Care 082135
    • Vodacom Shops
  4. A customer can activate & deactivate a Recurring Mobile Internet data bundle at any time. 
  5. If a customer activates a Recurring Mobile Internet data bundle in the middle of a calendar month, and there is no existing Recurring bundle active, the data will be pro-rated for the remainder of that month; thereafter the full data allocation of the Recurring Mobile Internet data bundle will be allocated on the 1st day of every subsequent calendar month. 
  6. If a customer activates a Recurring Mobile Internet data bundle in the middle of a calendar month, and there is already a Recurring Mobile Internet data bundle active on the same line, the new Recurring Mobile Internet data bundle will only take effect on the 1st day of the next calendar month. 
  7. Recurring Mobile Internet data bundles will follow the Last In First Out order of consumption. In the case of a Recurring Mobile Internet bundle being active on an integrated price plan, such as a uChoose Smart, Smart or RED; the offer default data bundle that forms part of the price plan will be consumed first before any other data bundles. 
  8. A customer can only have one active Recurring Mobile Internet data bundle at a time. 
  9. If the bundle allocation of a Recurring Mobile Internet data bundle is depleted and there are no additional Once-Off Mobile Internet bundles available, the applicable out-of-bundle rate will apply. 
  10. The data bundle expiry date for Recurring Mobile Internet data bundles will be valid for up to 60 days or until the last day of the following calendar month.
  11. Recurring Mobile Internet data bundles will be allocated Night Owl Data on Contract price plans only (Talk, Business, Smart and RED), uChoose and Top Up price plans will not receive Night Owl Data bundles. 
  12. Customers with and active Recurring Mobile Internet data bundle will be able to purchase unlimited Once-Off Mobile Internet data bundles.
  13. The price of the Mobile Internet Recurring data bundle will be pro-rated for the first month post activation if there is no existing Recurring data bundle active
  14. Recurring Mobile Internet data bundles tariffs do not apply to data roaming.
  15. Vodacom may amend Recurring Mobile Internet bundle prices by providing you with reasonable notice prior to any price increase.
Page Description
Vodacom Terms and Conditions - Mobile Internet Recurring Data Bundles T & Cs
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Vodacom Terms and Conditions - Mobile Internet Recurring Data Bundles T & Cs
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Conveniently link a second device to one cellphone number.

OneNumber is Vodacom's eSIM service that allows users to connect their eSIM-enabled devices away from their phones. By pairing the eSIM-enabled watch device with a smartphone and signing up for the OneNumber service, you can conveniently make calls, receive notifications, reply to messages, and link a second device to your cellphone number.
The Vodacom OneNumber eSIM solution simplifies connectivity and communication for users with eSIM technology, ensuring that you stay connected wherever you go.

More on OneNumber

PRICING

No connection fee

(normally R98)

PRICING

Free for the first month

CONNECTIVITY

R25 per month thereafter

How OneNumber works

On-device activation

Please note: The on-device activation process only applies to Apple Watch with cellular functionality.

Pair Devices

Pair your eSIM-enabled watch device and smartphone.

Launch webpage

Launch the My Watch App from your phone. Choose "Mobile/Cellular data" option. Choose "Set up Mobile Data" option.

Log in & Sign up

Log in to the Vodacom webpage.

Sign up

Sign up for the OneNumber service.

QR-Code activation

Please note: The QR-code activation process only applies to Samsung Galaxy Watch with eSIM/Lte.

STEP 1
YOU NEED TO

Buy an eSIM-enabled watch.
Add your watch to a new or existing contract.
Download the Samsung Galaxy Watch app from your app store.
Enable WiFi on your watch device.
Find and select 'Mobile networks' on the Samsung Galaxy Watch app.

STEP 2
VODACOM AGENT

Create customer profile.
Retrieve customer profile.
Activate OneNumber.
Generate QR code.
Link customer profile to generate QR code.
Send service and QR code confirmation email.

STEP 3
QR-CODE

Receive QR code email from Vodacom.
Scan QR code with the Samsung Galaxy Watch app.
Check phone for SMS with OTP.
Enter received OTP on Samsung Galaxy Watch.

STEP 4
ENJOY

Start using the OneNumber service.

OneNumber
Activated

Bluetooth switched ON

If both your phone and watch are on, both your phone and watch will ring.

 

Bluetooth switched OFF

If both your phone and watch are on, only your phone will ring.

Supported devices

    Apple Watch
    OneNumber
    Apple Watch Series 3 Cellular

    38mm, 44mm 
    Silver aluminium case
    White sport band

     

    Device Features

     

    Make and receive calls, Apple Maps, Siri.

    Buy now
    OneNumber
    Apple Watch Series 3 Cellular Nike

    38mm, 44mm 
    Space Grey aluminium case
    Anthracite sport band

     

    Device Features

     

    Make and receive calls, Apple Maps, Siri.

    Buy now
    OneNumber
    Apple Watch Series 5 Cellular

    38mm, 44mm 
    Gold aluminium case
    Pink sport band

     

    Device Features

     

    Make and receive calls, Apple Maps, Siri.

    Buy now
    Samsung Active
    OneNumber
    Samsung Galaxy Watch eSIM

    42mm, 46mm 
    Silver case
    Black band

     

    Device Features

     

    Make and receive calls, view messages, always on.

    Buy now
    OneNumber
    Samsung Galaxy Watch Active 2

    40mm, 44mm 
    Black case
    Black band

     

    Device Features

     

    Make and receive calls, view messages, always on.

    Buy now

    Need help with Vodacom OneNumber?

    Our most frequently asked questions
    What Is eSim?

    With Vodacom OneNumber you have the capability to connect your devices to a master number by linking different SIM cards through embedded SIMs or eSIM. eSIM is a new technology being used by device manufacturers on both handsets as well as watches to allow the devices to connect to cellular networks without having to insert a traditional SIM card. The eSIM is a chip that is added to the existing electronic control unit [ECU] of the device, which contains an embedded Identification [eID], similar to existing SIM card integrated circuit card ID [ICCIDs] that identifies each unique eSIM and allows a cellular network to link it to the specific profile of a customer.

    Are business customers eligible for the Vodacom OneNumber service?

    Yes, this service is available to all postpaid contract [including business/enterprise] customers. A business/enterprise customer will need to contact their company administrator to get permission to have the service added.

    I am a postpaid contract customer. What else do I need to do before signing up to the Vodacom OneNumber service?

    In order to sign up for the serv ice, you will need

    compatabile devices (i.e. phone and watch);
    VoLTE service needs to be active;
    ensure your Twincall service is switched off.

    What is VoLTE?

    Voice over LTE (VoLTE) enables your phone to receive voice calls and data at the same time, providing you with better quality voice calls as these are delivered over the 4G LTE network, normally reserved for data.

    How do I get volte activated or twincall deactivated?

    Please visit one of our Vodacom Shops or dial Vodacom Customer Care 082 135, to have VoLTE activated and Twincall deactivated.

    I am using a Samsung galaxy watch with eSim/LTE. Is there anything else I will need?

    You will need to

    Download the Samsung Galaxy Watch app from the relevant app store;
    Have an active wifi hot spot to enable you to update your watch firmware;
    Have your Samsung Galaxy Watch with eSIM/LTE; and
    a smartphone with the capacity to download and run the "Samsung Galaxy Watch" app.

    Can I use a device that was bought in another country to sign up for Onenumber?

    You can use any device provided the manufacturer has authorised the use of that watch in South Africa. For example a device bought in North America will not work in South Africa.

    When is the best time to activate the OneNumber service?

    You may activate the service any time that is convenient for you. We advise activating the service at the beginning of a new month as the activation fee or service fee are not prorated based on when you activate.

    Do I need to activate the Vodacom OneNumber service at the start of my contract or may I do it during the course of my contract?

    The service is not linked to your contract term and may be activated at any time.

    Activating Vodacom OneNumber: Android users

    Once you have paired your phone and watch [through the "Samsung Galaxy Watch (Gear S)" app]

    You will need to visit one of our Vodacom Shops to have one of our consultants activate the service on your account;
    When the service has been activated, you will need to scan the bar code found in an email sent to your preferred email account [using the "Samsung Galaxy Watch (Gear S)" app]
    Enter the One Time Pin ( that would have been sent by Vodacom) on the Galaxy watch App
    Follow the on-screen prompts to complete the setup process.

    Activating Vodacom OneNumber: Apple users

    Once you have paired your phone and watch through the "Watch" app:

    Launch the "My Watch App" & select and "Mobile/Cellular data";
    Select "Set up Mobile Data"; and
    Login to Vodacom webpage & sign up to the OneNumber service.

    As an Apple user can I activate the service whilst pairing my devices [phone & watch]?

    Yes, you are able to sign up for the Vodacom OneNumber service during your initial pairing process.

    When you get to the "Mobile Data Setup" stage (during setup), you will need to select "Set Up Mobile Data"
    Login to Vodacom webpage & sign up to the OneNumber service.
    Follow the on-screen prompts to complete the setup process.

    Will I continue to get my notifications (i.e. social media) when my phone is off/not in reach.

    You will continue to receive notification for native apps on the watch, other non watch native app notification will only come through when your phone a connected via bluetooth.

    When my phone is off or not in reach, will I get SMS notifications?

    For security reasons (i.e. bank/financial notification), this feature is not enabled on watches.

    When is the deactivation effective from?

    The deactivation will take place immediately with the removal of the OneNumber service from your device. It may take up to 30 minutes to complete.

    How do I test the Vodacom OneNumber service?

    Place a call from your watch once you:

    Separate your device to a point where bluetooth paring is no possible or
    Place your phone on airplane mode which will separate the bluetooth connection between the two devices or
    Switch your phone off.

    How will billing be managed when I deactivate the service?

    You will be billed up to the point of deactivation.

    When is the right time to deactivate the service?

    We would recommend deactivation after the first week of the month so as to ensure that you are not billed for the following month.

    How do I deactivate the service if I signed up using a QR code?

    Visit your nearest Vodacom Shop or contact 082 135, free from your cellphone.

    What happens when I select "remove Vodacom plan" on my Iphone?

    The service will be removed from your device and will not be deactivated on your account.

    What happens if I lose my watch?

    Visit your nearest Vodacom Shop or contact 082 135.

    Will I be billed for the service once I have deactivated it?

    Billing of the service will continue up to the point of deactivation only.

    What is the maximum amount of devices that I can activate?

    You may pair as many devices allowed by the watch manufacturer. However, Vodacom OneNumber may only be attached to one watch.

    Terms and conditions apply

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