Terms and Conditions

Siyakha Price Plan & Rates

1. Siyakha is only available to existing prepaid customers who have registered to be on the price plan. If these customers free change out via existing channels (*135*01# USSD, 1181 IVR, Vodacom App, Mobi or Portal) then they will not be able to free change back.
2. Siyakha price plan rates are as follows (incl. VAT): Calls to any SA network: R1.65 per minute (billed per second)
   • Out of bundle data: R0.49 per MB
   • SMS: 52c per SMS
   • International SMS: R1.74 per 160 characters
   • Call Sponsored calls will be billed at R 1.50 per minute (billed per second).
   • The following call types will not qualify for the rate: Roaming Calls
   • International calls
   • Premium rated calls
   • SMS, MMS, Data, SVS
   • VAS calls
   • Fax Out dial
3. When recharging with airtime vouchers or purchasing data or SMS vouchers on the Siyakha price plan you will earn Talking Points.
4. When recharging with R12 or more on the Siyakha price plan you will receive the Night Shift promotional benefit.
5. When you have Siyakha Extra Airtime it will deplete first, followed by any active bundles, and then airtime, billed at the specified Siyakha price plan rates.

Siyakha Extra Airtime Rules

1. On the Siyakha Price Plan you will earn Siyakha Extra Airtime at 100% of the recharge value, expiring at 23:59 on the day of allocation.
2. Every recharge performed (excluding the Big Bonus voucher and the Passport voucher) will qualify for 100% Siyakha Extra Airtime allocation.
3. Siyakha Extra Airtime balances will be available in the Promotional Balances menu on USSD, and in Portal, Mobi and My Vodacom App.
4. Use of the Siyakha Extra Airtime is billed at the following rates (incl. VAT): Calls to any SA network: R3.00 per minute (billed per second)
   • Data: R3.00 per MB
   • SMS: R1.00 per SMS
5. You cannot use Siyakha Extra Airtime for the following activities:
   • Roaming calls
   • International calls
   • Premium rated calls & SMSs
   • VAS calls
   • Fax outdial
   • Call Sponsor
   • Video calls (off-net and on-net)
   • Conference calls
   • Directory enquiry calls
   • Call forwarding
   • Phase 2 USSD
   • Data/SMS/MMS/voice/promotional bundles (once-off and recurring)
   • WASP/Content and premium rated services
   • BIS/BES
   • Airtime Transfer
   • To repay Airtime Advance debt (including R1 service fee)
   • For Call Sponsored calls
6. Talking Points are allocated for the original recharge amount but not for any subsequent Siyakha Extra Airtime allocation.
7. Talking Points call discounts do not apply while using Siyakha Extra Airtime.
8. Siyakha Extra Airtime will be forfeited when Free Changing to any price plan other than Power Bonus price plan.
9. Siyakha Extra Airtime will be forfeited when converting your payment method to Top Up/uChoose or Contract.

Siyakha Funeral Cover Eligibility

1. Only registered Siyakha price plan customers who are South African citizens between the age of 18 and 60 are eligible for a Siyakha Funeral Cover policy.
2. Siyakha Funeral Cover applies to an individual life only.
3. You can have a Siyakha Funeral Cover policy at the same time as 'Cover 4 You' and 'Cover 4 You and Your Family', but only one of each may be active at the same time.
4. Siyakha Funeral Cover customers cannot access the 'Cover 4 You' and 'Cover 4 You and Your Family' menu at *135*187# to amend their policy, however policy details can be viewed here.

Siyakha Funeral Cover Rules

1. These rules should be read in conjunction with the Vodacom Funeral Cover Terms and Conditions available at VodaSure Funeral Cover - Personal & Family Funeral Plans
2. If you are eligible (as per eligibility criteria above), your Siyakha Funeral Cover policy will initiate automatically on registration for Siyakha.
3. Your policy will become active from the 1st day of the next month after policy initiation.
4. Your Siyakha Funeral Cover policy starts at R0 cover in the activation month.
5. To keep your policy active, your SIM card must stay connected on the Vodacom network for a minimum of 30 days in the previous month. This means that your SIM card must be in the phone, the phone must be switched on and you must make or receive a call, send or receive an SMS or Please Call Me or use data or USSD, but it excludes voicemail calls or call forwarding through the SIM card.
6. Once you have qualified for cover (i.e. been active for 30 days in the previous month), the cover amount will be set to R5 000 and a standard 3 month waiting period will start.
7. During the waiting period, only accidental death will be covered.
8. If you do not meet the minimum active days in the previous month, you will still enjoy cover for the new month.
9. If you do not meet the minimum active days for a second consecutive month, your cover will be reset to R0, and the waiting period will reset to 3 months.
10. Vodacom will send you frequent messages by SMS to help you retain your funeral cover benefits.
11. How to Claim: How does your beneficiary claim? When you pass way, your beneficiary will need to provide us with the relevant documentation so that we can settle the claim quickly and efficiently. Call us on 082 124 or send an email: [email protected]
12. Complaints: We appreciate you as a client, so if at any point you are unhappy with any aspect of our service or your policy, please contact us using the following: First stop...is to give us a chance to resolve the matter. To ensure our focused attention, please use the following contact details:
    • Then if complaints about our service don't get resolved to your satisfaction, we're accountable to the FAIS Ombud. The contact details are as follows:
    • If complaints about our products don't get resolved to your satisfaction, we're also accountable to the Long-Term Insurance Ombud. The contact details are as follows:

PO Box 3034 Cape Town 8000 Call: 082 178 00 Email: [email protected] Fax: +27 21 465 3920

Office of the FAIS Ombud

PO Box 74571

Lynnwood Ridge

0040

Call: 0860 324 766

Email: [email protected]

Fax: +27 12 348 3447

Ombudsman for Long-Term Insurance Private Bag x45 Claremont 7735 Call: 0860 103 236 Email: [email protected]

 Fax: +27 21 674 0951

13. Your policy is underwritten by Vodacom Life Assurance company (RF) Limited and administered by Frank Financial Services (Pty) Ltd, an authorised financial services provider. Should you purchase this policy, your personal details will be passed to our appointed administrator and other partners to process and service this policy.

Siyakha Funeral Cover R10 000 Promotion Rules

1. This promotion launches on 8 August 2017 and will continue until 100 000 policies have been activated. Thereafter the promotion will cease, but customers initiated on promotional policies will continue to manage their policies against the Siyakha Funeral Cover Rules specified.
2. The first 100 000 registered Siyakha price plan customers who qualify for Siyakha Funeral Cover will start with the maximum R10 000 cover.
3. Your policy will become active from the 1st day of the next month after policy initiation.
4. If you are inactive on the network for two consecutive months, your policy will be reset to R0 but will remain active.
5. Once a policy is reset to R0, it will follow the standard Siyakha Funeral Cover Rules.
6. Vodacom reserves the right, in its sole discretion and to the extent permitted by law, to amend or withdraw this promotion at any time.

Siyakha Opt-out Rules

1. You may opt out of Siyakha at any time by accessing *118# and selecting Opt Out
2. You can leave the Siyaka price plan by Free Changing to another Prepaid price plan (or migrating to a uChoose/ Contract tariff).
3. In either instance your active Funeral Cover policy will be cancelled on the last day of the current month.
4. If you re-register for Siyakha and/or Free Change back into Siyakha within the same month your policy will continue. To retain your policy, only one opt-out per ID number per month is allowed.
5. If you lose your SIMcard and within the same month register for Siyakha with another Prepaid number using your previously registered South African ID number, your policy will continue from where it was (same cover amount and applicable waiting period).
6. If you port off the Vodacom network, your active Funeral Cover policy will be cancelled.

Incoming SMS and First Incoming Call Restriction:

1. Upon activation, all incoming SMSs and incoming calls, except for incoming Vodacom network communication, will be disabled until the customer recharges their account with a minimum of R10 airtime or equivalent direct bundle purchase. This restriction applies to all new activating customers from the date of launch.
2. Recharging with an amount less than R10 (airtime or direct bundle purchase) will result in the continued barring of incoming SMS and incoming call services until the balance reaches or exceeds R10.
3. Customers must understand and agree that incoming SMS reception and incoming calls will only be activated once the recharge amount meets or exceeds R10 (airtime or bundles). This requirement is once off for new customers.
4. The customer’s balance will accumulate towards the R10 requirement. This means that if a customer makes multiple purchases less than R10, the total amount will count towards lifting the barring on incoming SMS and incoming call services.

General

1. No refunds will be made for any dropped calls due to Network congestion.
2. The Siyakha price plan will be subject to the following acceptable usage policy: Free voice minutes may not be used as part of any bulk calling service for commercial or business
3. Least Cost Router (LCR) and associated services are not permitted to use this price plan. If the SIM card is used in a fixed location device to regularly make and receive calls to multiple numbers, the service will be suspended immediately, pending an investigation.
4. Vodacom reserves the right to suspend the service in the event of suspected abuse or fraudulent usage, outside of what is considered reasonable for private, non-commercial use
5. These terms and conditions should be read in conjunction with the Prepaid Sim Terms and Conditions available at www.vodacom.co.za/vodacom/terms/prepaid-sim-terms-and-conditions
6. Vodacom reserves the right to amend these terms and conditions and where such amendment is material, Vodacom will provide reasonable prior written notice before any such amendment comes into force