Amazon Prime Terms and Conditions

CBU

Prime Video Offer

Terms and Conditions:

1. These terms and conditions govern the relationship between you, Vodacom and its affiliates (“Vodacom”) and Amazon. Com Services LLC (“Amazon”) (together “Us” or “We”) regarding the Prime Video Offer including promotional offers and related features (the “Service”). Use of the Service is also governed bythe Privacy Policy which is incorporated herein by reference. These terms and conditions for the Service shall be read together with the Prime Video Terms and Conditions available at: https://www.primevideo.com/help/ref=atv_hp_cnt?nodeId=202095490, together referred to as the (“Terms and Conditions”). 

2. The Prime Video Data offer provides you with data to stream or to sync and/or to access the Prime Video application and Prime Video service on www.primevideo.com, (“URL”) when you subscribe to the Service. By subscribing to the Service you agree to the Terms and Conditions.

YOUR ACCEPTANCE OF THESE TERMS AND CONDITIONS:

3. Vodacom and Amazon are the providers of the Service and the Prime Video Offer (set out in paragraphs 5 and 20 below) in its various formats accessible via mobile devices.Please read these Terms and Conditions and the Privacy Policy carefully before using the Service or submitting information through the Service. By using the Service or submitting information through the Service, you are agreeing to these Terms and Conditions.If you do not agree, please do not use this Service or submit any information through the Service. We reserve the right, at any time, to modify and update these Terms and Conditions from time to time by posting such updated Terms and Conditions on the Vodacom and/or Prime Video website. Any such updates shall apply to you and your use of the Service and by continuing to use the Service, you shall be deemed to have accepted such changes. 

General:

4. As a user of the Service, you will subscribe for this Service on a recurring basis, making you a paying user (“Subscribed”). As a Subscribed user, you will be asked to submit personal information to us. We are committed to ensuring responsible practices in the collection, use and disclosure of your personal information in accordance with applicable law and the Privacy Policy incorporated by reference into and form a binding part of these Terms and Conditions. If you do not agree with our Terms and Conditions, please do not provide us with any personal information, and please do not use the Service.

5. By being Subscribed, you agree to the following additional rules upon successful initial registration for the Service:

6. You will be charged the following subscription fees for the Service (including VAT):

6.1. Prime Video, R79,00 deal:

  • R79,00 (including VAT) per month; and

or

25.1 Prime Video Mobile Edition (12 months promotional period R59,00 deal:

25.1.1 R59,00 (including VAT) per month; and

25.1.2 first 12 months courtesy of Vodacom, thereafter you will automatically be billed R59,00 per month; and

25.1.3 3GB Prime Video data. NOTE: 3 GB Prime Video Data is Vodacom Data that may only be used on Prime Video Mobile Edition Service) valid for 30 (thirty) days after activation.

or

25.2 Prime Video Mobile Edition: R29,00 deal:

25.2.1 R29,00 (including VAT) per month

or

25.3 Prime Video (12 month promotional period) R79,00 deal:

25.3.1 R79,00 (including VAT) per month; and

25.3.2 first 12 months courtesy of Vodacom, thereafter you will automatically be billed R79,00 per month

(together referred to as the “Fee”)

26 If you are a pre-paid or top-up customer:

26.1 the Fee will be deducted from your available airtime balance monthly. You acknowledge that you must have enough airtime available to pay the Fee to continue to use the Service;

26.2 if you fail to pay the Fee in full, Vodacom may at its sole discretion suspend or terminate your subscription to the Service; and

26.3 only one subscription is permitted per mobile number. Vodacom and non-Vodacom (where they are able to do so) users within the Republic of South Africa may subscribe.

26.4 If you are a contract customer, the Fee will be set out in your monthly statement. If you do not pay your monthly Fee, your subscription may be suspended by Vodacom in its discretion.

27 You acknowledge that you will only be able to access the Service once Subscribed.

28 You give us consent to provide you with various messages about / based on your interaction with the Service. These messages will be delivered to you in the form of text messages sent to your mobile device using the mobile number identifying you as the Subscribed user of the Service. These messages include, but are not limited to periodic messages to encourage, or remind you to browse or access the Service:

28.1 messages inviting you to share, voluntarily, data about yourself or your preferences;

28.2 messages inviting you to try alternate versions of the Service based on Vodacom’s knowledge of the device you are using to access the Service;

28.3 confirmation messages relating to your subscribing for, or cancellation of, the Service;

28.4 messages inviting you to rate the Service’s quality and your opinion of your experience of the Service as measured by the metric scale provided; and

28.5 messages relating to the earning, notification and servicing of rewards.

29 You may opt out of the messages above except for the system messages which are mandatory in order for us to correctly administrate your use of the Service. To opt out of the messages, you are advised to make use of the functionality on the Service settings to cancel messages, or alternatively, to send an opt-out message request: SMS STOP To 30881 or dial *135*181.

30 You will not be charged for interactions that you will have with the Service via SMS. Data charges may apply for accessing the Service on the website

31 You accept that the Service’s default language is English.

32 Subscribed users may cancel the Service in entirety at any time via the Service menu. When cancelling the Service, you accept that your old profile and preferences will be retained for a 6 (six) month period and for no longer than 5 years (only if necessary), and in order to facilitate a convenient experience should you choose to re-subscribe at a later stage within the 6 (six) month period.

33 You acknowledge that any subscriptions in error will be billed. For your protection, we ask you to confirm all purchases twice.

34 You acknowledge that we reserve the right to offer the promotional Prime Video data, other Vodacom data, promotions or prizes to you on a discretionary and promotional basis, and this can change at our discretion at any time.

Rewards & Prizes (where applicable):

35 If applicable and to be eligible for rewards from the Service, you acknowledge that you need to have an active subscription for the Service.

36 You acknowledge, understand, and agree that for your subscription to the Service does not guarantee any prizes or rewards from the Service. We shall not have any liability for such loss or damage while using the Service.

37 Where applicable, prizes may not be substituted or transferred. All taxes associated with the receipt or use of any prize is the sole responsibility of the prize recipient. If any legal authority contests the awarding of a prize, we may, in our sole discretion, determine whether to award such a prize.

38 Rewards can only be earned by Vodacom customers. Any non-Vodacom customers will be unable to earn rewards due to their being active on a different network. You acknowledge that this is outside of Vodacom’s control, and you indemnify Vodacom from any inconvenience caused by this.

39 Only the qualifying Vodacom mobile number that is subscribed to the Service, can earn rewards.

1. In the event that you terminate your Vodacom contract, you accept that you forfeit the use of any unused rewards by that point as well as the earning of future rewards from that point.

Promotional Offer:

21 By subscribing to the Service, You agree to be bound by the following additional rules upon successful initial registration for the Service:

21.1 Vodacom reserves the right to terminate or change the Service at any time and for whatsoever reason provided that the on-going subscription for the Service will not be affected.

21.2 For the period from 1 November 2024 to 31 November 2025, if You are an existing or new Pre-paid user, the below Prime Video Mobile Edition promotional terms and conditions will apply:

21.3 Pre-paid or Postpaid users may be eligible to access all the content on the Service for a period of either a 1 (one), 3 (three), 6 (six), or 12 (twelve) months (the “Trial Period”). After the Trial Period, You will be charged a subscription fee of ZAR 59 (fifty nine Rand) per month (incl. VAT) and receive 3GB Prime Video Data (the “Fee”) for the relevant period that You remain subscribed for the Service.

22 For the period from 1 November 2024 to 30 November 2025, if You switch, sign up or upgrade to either the RED Flexi, RED Core post-paid plans, the below Prime Video Mobile Edition promotional terms and conditions will apply:

22.1 RED Flexi post-paid users will be eligible to access all the content on the Service for a period of 12 (twelve) months ("RED Flexi Trial Period"). After the RED Flexi Trial Period, You will be charged a subscription fee of ZAR 29 (twenty-nine Rand) per month (incl. VAT) for the relevant period that You remain subscribed for the Service.

22.2 RED Core post-paid users will be eligible to access all the content on the Service for a period of 12 (twelve) months ("RED Core Trial Period"). After the RED Core Trial Period, You will be charged a subscription fee of ZAR 29 (twenty-nine Rand) per month (incl. VAT) for the relevant period that You remain subscribed for the Service.

 

23 For the period from 1 March 2025 to 31 March 2026, if You switch, sign up or upgrade to RED VIP post-paid plans, the below Prime Video promotional terms and conditions will apply:

23.1 RED VIP post-paid users will be eligible to access all the content on the Service for a period of 12 (twelve) months ("RED VIP Trial Period"). After the RED VIP Trial Period, You will be charged a subscription fee of ZAR 79 (seventy-nine Rand) per month (incl. VAT) for the relevant period that You remain subscribed for the Service.

(together referred to as the “Trial Periods”)

  • After any of the Trial Periods set out in clause 22 and 23 above, You will be charged a subscription fee of ZAR 29 (twenty-nine Rand) per month or ZAR 59 (fifty nine Rand) per month (incl. VAT) and receive 3GB VIU Data or ZAR 79 (seventy nine Rand) per month (incl. VAT) (the “Fee”) for the relevant period that You remain subscribed for the Service.

Qualifying criteria for Promotional Offer:

  • You are not eligible for a trial if You have enjoyed a trial benefit in the last 12 months.
  • The Promotional Offer is available to eligible Vodacom Postpaid, Prepaid and Hybrid/ Top Up customers.
  • In an effort to ensure sustainable provision of the Service and the Promotional Offer, the following additional qualifying criteria will apply for Customers:

27.1 must be active on the Vodacom network for a minimum period of 30 (thirty) calendar days prior to the activation date of the Service and/or the Promotional Offer to qualify for the Promotional Offer.

  • Customers can subscribe to the Promotional offer above by visiting the Vodacom website.
  • You are electing to use the Service on a month-to-month basis in which instance you will be able to cancel the Service at any time before the expiry of the current month of use. To deactivate the recurring bundle, you need to visit the Vodacom and/or Prime Video websites.
  • Any existing in-bundle usage and any other loaded data in your account will not be consumed until the Service is depleted or expires. You can check your bundle balance for the Service by dialling *135#, and choosing option 1 – balances or via My Vodacom App.
  • The subscription process (and terms and conditions) required for Prime Video shall at all times be applicable and shall constitute an agreement between you and Amazon. Vodacom shall not be liable for any unavailability, faults glitches, bugs or technical issues with the Prime Video application and/or URL. Furthermore, Vodacom shall not be held liable for any damages or loss howsoever arising that you may suffer due to use of the Prime Video application and/or URL.
  • No Prime Video Data pro-ration will occur.
  • If you use the applications outside of the Service, you will be charged as per your existing tariff plan. If you follow a link outside the Prime Video application and/or URL, normal data rates will apply as per your existing tariff plan.
  • The Prime Video Data Bundle depletion will not occur for any banner advertising or in-stream advertising that may be present within the Service.
  • The Prime Video applications and/or URL may contain third party advertisements, content, materials, and/or links to third party services and / or websites that are not owned or controlled by Vodacom. Vodacom assumes no responsibility for the content, privacy policies or practices of any third-party websites or applications. In addition, Vodacom does not and cannot censor or edit the content of any third-party website. When you visit third party websites, Vodacom encourages you to read the Terms and Conditions and privacy policies of the other websites. By using the Service, you expressly release Vodacom from all liability arising from your use of any third-party website or as a result of any third-party services.
  • You cannot use the Services when you are roaming. Whilst roaming the use of the Prime Video application and/or URL will be charged at your existing tariff plan.
  • If you do a price plan migration, whilst using you have an existing active Service, such Service shall be carried over to the new price plan.
  • If you do a price plan upgrade, you will be able to add the Service to your upgraded price plan.
  • If, post subscription, you choose to migrate between Prime Video Mobile Edition and Prime Video plans you will not qualify for the trial month and associated data.
  • Vodacom reserves the right to terminate or change the Service at any time and for whatsoever reason on reasonable notice provided the on-going subscription for the Service will not be affected. Vodacom further reserves the right to amend these Terms and Conditions at its sole discretion and without notice to you. You have the responsibility to at all times familiarize yourself with the amended Terms and Conditions.
  • The promotional offer will commence from 1 November 2024 to 30 November 2025.

Switch:

  • You are able to migrate from one Prime Video product to another (“Switch”) by visiting https://www.vodacom.co.za/vodacom/shopping/primevideo.
  • The Prime Video product to which you have migrated to will only be activated after the active Prime Video product to which you are currently subscribed reaches its expiry date.
  • Once you have performed a successful Switch, you will not be eligible for the trial and the Prime Video data for the product to which you have migrated.

Billing:

  • Once you have subscribed to the Service and received the Promotional Offer, you will not be charged any fees for the first 3 months for Prime Video and the first 12 months for Prime Video Mobile Edition. (“Trial Period”). The Trial Period applies only once during any 12 month period. If you’d like to continue your subscription to the Service after the Trial Period, you will be charged the Fees monthly. The Fees shall be charged in the next month following Trial Period and every succeeding month thereafter until you cancel your subscription to the Service. Paragraph 49 below details how to cancel your subscription to the Service.

Termination by Us:

  • Vodacom may revoke your Amazon subscription, at our sole discretion without notice to you, if we suspect any fraudulent activity, misuse of your subscription or violation of these terms or any applicable law by you. No fee refund will be given in case of revocation.

Amazon Support:

Your Obligations and Entitlements: 

  • Vodacom and/or its appointed partner reserves the right to determine what conduct it considers to be in violation of the rules of use or otherwise outside the intent or spirit of these Terms and Conditions or the Service itself. We reserve the right to act as a result, which may include, if relevant, terminating your subscription and prohibiting you from using the Service. Said termination and prohibition may occur with or without notice to you, and as a result may involve the loss of any benefits, privileges or earned items associated with your use of the Service, and we are under no obligation to compensate you for any such losses or results.

How to unsubscribe or cancel the Service:

  • You are entitled to unsubscribe from the Service at any time and for any reason by following the “cancel” prompts available within the Service menu, via the following ways:
  • Self Service on Vodacom Web; or
  • https://offers.vodafone.com/za; and
  • Calling Vodacom Customer Care: 082 135.

Limitation of Liability: 

  • You agree that your use of the Service shall be at your sole risk. To the fullest extent permitted by law, we and our officers, directors, employees, and agents disclaim all warranties, express or implied, in connection with the Service and your use thereof. We make no warranties or representations about the accuracy or completeness of the Services’ content or the content of any websites or services linked to these Service and assume no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage of any nature whatsoever resulting from your access to and use of the Service; (iii) any unauthorized access to or use of servers and/or any and all personal information and/or financial information stored therein; (iv) any interruption or cessation of transmission to or from the Service; (v) any bugs, viruses, trojan horses or the like which may be transmitted to or through the Service by any third party; or (vi) any errors or omissions in any content or for any loss or damage of any kind incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available via the Service. We do not warrant, endorse, guarantee, or assume responsibility for any product or service advertised or offered by a third party through the Service or any hyperlinked website or featured in any banner or other advertising, and we will not be a party to or in any way be responsible for monitoring any transaction between you and third-party providers of products or services.
  • To the extent permitted by applicable law, in no event shall we or our subsidiaries and affiliates, and their respective officers, directors, owners, agents, employees, representatives and licensors be liable for any special, incidental, indirect, consequential, punitive or exemplary losses or damages whatsoever or for loss of profits (including, without limitation, damages for loss of revenue, loss of data, failure to realize expected savings, interruption of activities, or any other pecuniary or economic loss) and whether arising from breach of contract, damages (including negligence), strict liability or otherwise, arising out of the use of or inability to use the Service or its content, or any product or service described or provided through the Service.
  • Save to the extent permitted by law, you agree to indemnify, defend and hold harmless Vodacom from and against any and all claims, demands, actions, liability, losses, costs and expenses (including legal fees and expenses) arising from or related to: (i) any use or alleged use of the Service by any other person, whether or not authorized by you; (ii) your breach of these Terms and Conditions, including any breach of your representations and warranties herein; and (iii) your violation of any law or (iv) your use of or inability to use the Service, the contents, any hyperlinked website, and any of the products and services made available on the Service thereof.

Additional Terms:

  • Vodacom reserves the right to change these Terms at any time without notice. If applicable, the revised Terms will be uploaded onto our website.
  • Amazon, Amazon Prime, Prime Video, Amazon Music and all related logos are trademarks of Amazon.com, Inc. and its affiliates.
  • These Terms cover eligibility, activation, billing, cancellation and other elements regarding the Amazon subscriptions obtained through Vodacom. Vodacom is a promotional and billing partner of Amazon. Amazon owns, operates and provides the Amazon services that are in your subscription.
Page Title
Amazon Prime Terms and Conditions
Keywords
Amazon Prime, Terms and Conditions
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/primevideo

In-store Accessory Spend Voucher Terms and Conditions

CBU

Vodacom Campaign 2024 in-store Accessory Spend Voucher

  1. Vodacom (Pty) Ltd (“Vodacom”) is running the Vodacom “Post-Paid In-store accessory spend Voucher” Promotion (the “Promotion”) where Customers will receive in-store accessory spend Vouchers when upgrading/signing up to a Vodacom contract offering one of the participating selected qualifying handsets, from 6th September - 7th October 2024. The in-store accessory spend Voucher varies depending on the applicable device model.
  2. All Customers during the term of the Promotion agree to be bound by the following Terms and Conditions.
  3. The Vodacom In-store accessory spend Voucher enables a Customer to purchase accessories of their choice when upgrading / signing up to selected qualifying handsets during the promotional period while instore:

Qualifying handsets in the promotion:

2024 September Accessory Spend Amounts
HONORVoucher Amount
Magic V2R2 000
Magic6 ProR1 000
HONOR 200 Lite 256GR300
HONOR 200 ProR300
HONOR 200  256GR300
HUAWEIVoucher Amount
nova 12SR400
nova 12SER300
OPPOVoucher Amount
Reno12 F R300
Reno12 FSR300
SamsungVoucher Amount
Galaxy S24 UltraR500
Galaxy Z Flip6R500
Galaxy Z Fold6R1 000
XiaomiVoucher Amount
Redmi Note 13 Pro+ 5GR300

Note: The in-store accessory spend Voucher varies depending on the device model purchased.

The in-store accessory spend Voucher is available to new and upgrade contracts.

  1. The in-store accessory spend Voucher must be utilized during the sign-up / upgrade process strictly in-store at the time of upgrade or sign-up to qualifying handsets during the promotional period.
  2. The Accessory spend Voucher:
  3. Is redeemable instore at the time of upgrade or taking up a new contract
  4. Can only be used to purchase accessories found in store at time of redemption
  5. Can be redeemed against Accessories only
  6. Is available on selected promotional deals only
  7. Cannot be redeemed as cash
  8. Is not transferrable and cannot be used in conjunction with other offers, promotions and Vouchers.
  9. Can only be redeemed against one spend per deal.
  10. Customer cannot take up accessories that are not in stock at the time of redemption of the in-store accessory spend Voucher as the accessory spend Voucher is only valid at the time of upgrade / sign up.
  11. In an instance where the Customer purchases accessories that are more than what the In-store accessory spend Voucher is, the Customer is liable to pay the outstanding extra amount.
  12. In an instance where the Customer spends less than the value of the In-store accessory spend Voucher, he/she acknowledges that there will be no change given and that he/she forfeits the remaining balance.
  13. Should the Customer spend less than the value of the accessories with the in-store accessory spend Voucher - he/she is allowed a R21.00 shortfall only e.g.: In-store accessory spend Voucher is R200.00, the Customer cannot select accessories less than a total amount of R179.00.
  14. In-store accessory spend Voucher are only valid during the specified deal period.
  15. Subject to availability of the specified device/deal :-
  16. Customer cannot request an extension on the Accessory Spend Voucher.
  17. Customer can add as many accessories to the value of the specified Voucher/Spend amount.
  18. Customers cannot use the in-store accessory spend Voucher to purchase handsets, tablets, tablets, airtime and data.
  19. Should Customer return, or swap the handset, Customers are then supposed to return all accessories that were redeemed at the time of the initial purchase before they can swap out or return stock
  20. Should Customers fail in doing so they will not be awarded the accessory in-store accessory spend Voucher of the new purchase.
Page Description
Customers will receive in-store accessory spend Vouchers when upgrading/signing up to a Vodacom contract offering one of the participating selected qualifying handsets.
Page Title
In-store Accessory Spend - Voucher | Vodacom
Keywords
In-store Accessory Spend Voucher, In-store, Accessory Spend Voucher
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/competition/accessory-spend-voucher

Stock Reservation Terms and Conditions

CBU

Stock Reservation Terms and Conditions

All Vodacom (Pty) Ltd ("Vodacom") customers are able to reserve stock online with a Vodacom Shop online subject to the following Terms and Conditions:

  1. Online reservations only apply to the following services:

    1. Upgrading an existing contract

  2. To make a reservation:

    1. Visit https://myvodacom.secure.vodacom.co.za/vodacom/shopping/devices

    2. Select a device

    3. Click 'Check stock at a store near you' link on the device chose

    4. Allow Vodacom to track your location, alternatively check 'only show stores with stock'

    5. Click on reserve stock at a store and confirm reservation.

    6. An email will be send to the customer confirming the reservation

    7. The selected store will receive a notification informing them of the reservation.

    8. In the event that the customer wants to cancel the reservation. The reservation can be cancelled from the 'Cancel reservation' button in  the email.

    9. Cancellation takes place immediately once confirmed

  3. Customers are allowed to set up a reservation for a device at any point in time at a store where stock is available. Only a single reservation may be made at a store for a device. Should the store realise, upon receipt of the reservation, that the device is no longer available, it shall advise the customer promptly and proceed to cancel the reservation. Vodacom shall not be liable for claims of whatsoever nature in such instances. 

  4. The duration of the reservation is restricted to a maximum of 48 hours subject to the closing hours of the shop and expires afterwards. 

  5. Should the customer not make the reservation within the 48hours, then the reservation automatically expires and will be cancelled. Customers should reschedule a reservation if reservation has been cancelled. 

  6. Neither Vodacom nor its stores, agents or consultants shall be responsible for any loss or cancelled reservations, including reservations that were not received due to any failure of hardware, software, or other computer or technical systems. 

  7. Neither Vodacom nor any other person or party associated with the reservations and their associated companies, agents, contractors and sponsors and any of its personnel involved in this service, shall be liable whatsoever for any loss or damage incurred or suffered (including but not limited to direct or indirect or consequential loss), death or personal injury suffered or sustained arising from either participation in the stock reservation service. 

  8. Customer data collected as part of the online reservation will not be used for any other purpose than for stock reservation and in accordance with Vodacom's Privacy Policy.  Vodacom will store customer information for as long as it is legally required to. If there is no legal requirement, Vodacom will only store the collected information for as long as it is needed.

  9. If Vodacom is required by law to alter or cancel any aspect of the reservation service or to terminate it for any reason whatsoever, it will have the right to terminate the reservation service being offered, with immediate effect and without notice. In such event all participants hereby  waive any rights which they may have against Vodacom and its associated companies, agents and/or contractors.

  10. All information relating to the reservation service and published on any promotional material will form part of these Terms and Conditions.

Page Title
Stock Reservation Terms and Conditions
Keywords
terms, conditions, stock, reservation
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/stock-reservation

Vodacom Home Prepaid LTE Terms and Conditions

CBU

Vodacom Home Prepaid LTE Starter Pack and Price Plan

Terms and Conditions

A prepaid mobile broadband price plan that allows customers to stay connected with affordable data offers.

  1. The Prepaid LTE starter pack includes:
  • Sim card
  • Once-Off data bundle allocation that includes General Data and Night Owl Data
  1. The data bundle is pre-provisioned on the enclosed SIM card.
  2. The SIM card will automatically be provisioned with the Prepaid LTE price plan.
  3. Customers who purchase this Starter Pack will default onto the Prepaid LTE price plan.
  4. If the customer’s number gets deactivated, then the customer will forfeit all benefits of the starter pack.
  5. To receive your new cell phone number and activate your SIM card found in your starter pack, you must register your SIM card, in terms of the provisions of Section 40 of the Regulation of Interception of Communications and Provision of Communications Related Communications Act, 2002 (RICA).
  6. This price plan is only available to Prepaid SIMS excluding Community Service and CST Management SIMS.
Usage will be billed according to Prepaid LTE Price Plan Rates: Prepaid LTE Price Plan
DescriptionRate
Local/National SMS per 160 charactersR0.79
International SMS per 160 charactersR1.74
Out of Bundle MMS per 300KBR0.80
National Out of Bundle Voice rate (ANAT)-Per MinuteR2.09
All General Service, All VANS operators - Per MinuteR2.09
Directory Enquiries - Per MinuteR2.09
Data Out of BundleR0.29
  1. The following call types will not qualify for R2.09c call rate.
  • International roaming.
  • Premium rated calls
  • SVS calls.
  • International calls
  • VAS calls
  • Fax Out Dial
  • All balances will be available via existing balance enquiry:
  • *135#, includes Summary, Detailed and Promotional balance checks

Vodacom Home Prepaid LTE Data Bundles

  1. Prepaid LTE Bundles are specific to the Prepaid LTE price plan
  2. To access the Prepaid LTE bundles, a customer can dial *123# and follow ‘Buy Data’
  3. Night Owl data bundles can only be used between midnight 00:00 and 5:00am on any day of the week.
  4. Multiple additional once-off Data Bundles may be purchased in addition to the pre-provisioned bundle.
  5. Following rules of the order of consumption, data bundles with the shortest expiry date get consumed first.
  6. You can extend the validity period of additional bundles you initially purchased (the "Initial Bundles") by purchasing additional bundles of the same size (the "Additional Bundles" before the Initial Bundle has expired. The purchase of the Additional Bundles will result in the validity period being extended and calculated for the date that you purchased the Additional Bundle
  7. Data Transfer Rules apply
  8. Standard roaming rates apply.

Vodacom Prepaid LTE Voice Bundles

  1. Prepaid LTE Voice Bundles will be available to customers that have purchased the Prepaid MBB price plan.
  2. Prepaid LTE Voice Bundles can be purchased on the USSD channel *135#, My Vodacom App and Vodapay.
  3. Prepaid LTE Voice Bundles can be purchased as either a once-off option, which will be valid for 30 days from and including the day of purchase.
  4. Prepaid LTE Voice Bundles can be used for calls to any network operator within the borders of South Africa and do not apply to international calls or international roaming.
  5. Prepaid LTE Voice Bundles will be deducted per second during a call, whilst the call remains active.
  6. A customer can purchase as many once-off Prepaid LTE Voice Bundles as they would like.
  7. If the customer has multiple Prepaid LTE Voice bundles, the bundles with the shortest validity will be consumed first.

Migrations

  1. Only customers who have been activated on the Vodacom network from 1 April 2022 will be allowed to migrate/free change into the Prepaid LTE price plan.
  2. Customers on the Prepaid LTE Price Plan will forfeit MBB bundles purchased upon migration into a different prepaid price plan.
  3. Customers who migrate between the Prepaid LTE price plan and TopUp/Contract will keep their benefits.

Incoming SMS and First Incoming Call Restriction:

  1. Upon activation, all incoming SMSs and incoming calls, except for incoming Vodacom network communication, will be disabled until the customer recharges their account with a minimum of R10 airtime or equivalent direct bundle purchase. This restriction applies to all new activating customers from the date of launch.
  2. Recharging with an amount less than R10 (airtime or direct bundle purchase) will result in the continued barring of incoming SMS and incoming call services until the balance reaches or exceeds R10.
  3. Customers must understand and agree that incoming SMS reception and incoming calls will only be activated once the recharge amount meets or exceeds R10 (airtime or bundles). This requirement is once off for new customers.
  4. The customer’s balance will accumulate towards the R10 requirement. This means that if a customer makes multiple purchases less than R10, the total amount will count towards lifting the barring on incoming SMS and incoming call services.

General

  1. Vodacom reserves the right to suspend the Service in the event of suspected abuse or fraudulent usage, outside of what is considered reasonable for private, non-commercial use.
  2. Vodacom reserves the right to limit the Service in regions or areas where there is limited network capacity (high congestion) in order to maintain consistent quality of service.
  3. Vodacom reserves the right to alter or terminate the Service in order to prevent a catastrophic impact on the network.
  4. While Vodacom will use its reasonable endeavours to provide the Service, it does not commit to the uninterrupted supply of the Service, due to potential capacity limitations on the network.
  5. Vodacom reserves the right to suspend, cancel or convert the Service with reasonable notice.
  6. Vodacom reserves the right to change and/ or expand on these terms and conditions and will provide reasonable notice of any material changes prior to such change as and when the circumstances permit.
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Vodacom Home Prepaid LTE, Prepaid LTE, Prepaid, LTE
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Service Schedules Terms And Conditions

CBU

VODACOMS ONLINE GENERAL TERMS AND CONDITIONS FOR FIXED SERVICES

These terms and conditions, together with any quote, product specific terms, Service Schedules and Acceptable Usage Policy govern the relationship between the customer and Vodacom relating to the provision and supply of the Services and Equipment by Vodacom (Pty) Ltd (Registration number 1993/003367/07). 

By making use of the Service(s) and / or Products, you agree to be bound by these terms and conditions. 

  1. INTERPRETATION 

    1. In this Agreement unless the context indicates a contrary intention - 

      1. n expression which denotes any gender includes the other genders and a natural person includes an artificial person and vice versa; 

      2. The singular includes the plural and vice versa; 

      3. when any number of days is prescribed, same shall be reckoned exclusively of the first and inclusively of the last day unless the last day falls on a Saturday, Sunday or public holiday, in which case it shall be inclusive of the first day following the said Saturday, Sunday or public holiday; 

      4. if any provision in the definition clause is a substantive provision conferring rights or imposing obligations on a party, then notwithstanding that such provision is contained in this clause, effect shall be given thereto as if such provision were a substantive provision in the body of the agreement; 

      5. Any reference in this agreement to legislation or subordinate legislation is to such legislation or subordinate legislation at the date of signature hereof and as amended and/or re-enacted from time to time; 

      6. the head notes to the clauses to this agreement are inserted for reference purposes only and shall not affect the interpretation of any of the provisions to which they relate; and 

      7. No provision herein shall be construed against or interpreted to the disadvantage of any party by reason of such party having or being deemed to have structured, drafted or introduced such provision. 

  2. DEFINITIONS 

    1. Unless otherwise determined by the context, the following words will bear the meanings assigned to them hereunder -

      1. "This Agreement" means these General Terms and Conditions together with all Service Schedules, the Acceptable Use Policy and any other annexures, schedules and/or amendments from time to time; 

      2. "Access Codes" means usernames, passwords, email addresses and other unique identifiers allowing the Customer access to the Services; 

      3. "Acceptable Use Policy" means Vodacom's Acceptable Use Policy posted on www.Vodacombusiness.co.za, as amended from time to time by Vodacom in its sole discretion; 

      4. "Applicable Law" means law, regulation, binding code of practice, rule or requirement of any relevant government or governmental agency, professional or regulatory authority, each as relevant to (i) Vodafone in the provision/receipt of the Services and/or (ii) Customer/Supplier in the receipt/provision of the Services or the carrying out of its business. 

      5. "Business Days" means Monday to Friday, both days inclusive, but excluding officially promulgated South African public holidays that fall on or between a Monday and Friday; 

      6. "Business Hours" means those hours between 08:00 to 17:00 Monday to Friday on any Business Day; 

      7. "Commencement Date" means the date of acceptance of these terms and conditions; 

      8. "ECNS provider" means electronic communications network services providers licensed to provide those services in terms of the Electronic Communications Act 36 of 2005, other than Vodacom; 

      9. "Equipment" means equipment supplied by Vodacom to the Customer, on the basis of a loan or rental, to enable the Customer to utilise the Services; 

      10. "Group" means any corporation, company, or other entity which is (i) controlled by a Party; (ii) controls a Party; or (iii) is under common control with a Party and “control” means that more than 50% (fifty percent) of the controlled entity's shares or ownership interest representing the right to make decisions for such entity are owned or controlled, directly or indirectly, by the controlling entity. 

      11. "the Network" means the physical wireless and wired network operated and made available by Vodacom as well as a virtual network (using Multi Packet Label Switching or related technologies) operated and made available by Vodacom over its own network as well as the networks of ECNS providers; 

      12. "the Services" means the converged solutions services provided by Vodacom to the Customer pursuant to the conclusion of a Service Schedule; 

      13. "Service Schedule" means, in respect of each Service which Vodacom provides to the Customer, the Service Schedule concluded between the parties setting out, inter alia, a description of the Service, the fees payable, the service levels applicable. 

      14. "the System" means, collectively, the Network, any network provided by an ECNS provider (if applicable), the Equipment and the Customer's equipment. 

  3. COMMENCEMENT AND DURATION 

    1. This Agreement will commence on the Commencement Date and shall continue for an indefinite period unless terminated by either party on not less than 90 (ninety) days written notice of its intention to so terminate. For the avoidance of doubt, it is recorded that upon termination of all Service Schedules, this Agreement shall ipso facto terminate. 

    2. Notwithstanding any termination of this Agreement in terms of clause 3.1 above, such termination shall not affect the validity of any Service Schedule in force at the time of termination which shall continue to be of full force and effect and subject to the terms and conditions herein contained until such time as all obligations of each party vis-à-vis the other have been discharged in full. 

    3. Each Service Schedule shall commence on the date provided for therein and shall continue for the period provided for therein subject to termination as provided for therein. 

    4. Notwithstanding the provisions of clause 3.1 above, the Customer may, on not less than 1 (one) calendar month's written notice to Vodacom, cancel any Service Schedule during the initial period provided for therein, subject to payment by the Customer of the then-applicable early termination penalty. For clarity and the avoidance of doubt, individual services comprising of a Service Schedule may not be terminated without written agreement between the parties and terms applicable to such termination. 

    5. Any notice of termination by the Customer pursuant to the provisions of this clause shall not be valid where the Customer is in arrears with its payment obligations to Vodacom. 

  4. SERVICE SCHEDULES 

    1. Each Service Schedule shall be deemed to be a separate agreement on the terms and conditions set out herein and the termination of any specific Service Schedule shall not be deemed to constitute a termination of any other Service Schedule or this Agreement, all of which shall continue to be of full force and effect. 

    2. In the event of any conflict or inconsistency between a Service Schedule and the main body of the Agreement, then the provisions of the Service Schedule shall prevail. 

    3. Each Service Schedule shall be catalogued numerically for identification purposes and shall provide: 

      1. A description of the Service to be rendered; 

      2. The effective date, initial period and termination period particular to the Service; 

      3. The pricing and payment terms as well as any discounts applicable to the Service; 

      4. The Key Performance Indicators ("KPI's"), means of measurement thereof and required service levels; 

      5. Escalation procedure in the event of a fault; 

      6. Particular undertakings and terms and conditions not contained in this Agreement which pertain to the Service; and 

      7. Any other information required as provided for in this Agreement. 

  5. CHARGES AND FEES AND PAYMENT TERMS

    1. The charges and fees payable by the Customer in respect of a Service shall be specified in the relevant Service Schedule as shall the applicable payment terms and any discounts. 

    2. Where any Service is activated by Vodacom on any day of a month other than the first day, the Customer shall be charged a pro-rata portion of the monthly fees in respect of that month. 

    3. Save as expressly stated to the contrary, all prices specified in any Service Schedule shall be exclusive of: 

      1. Value-added tax and any other taxes, duties and other imposts of whatsoever nature which shall likewise, be payable by the Customer. If Vodacom is required to be registered for value added tax and any other taxes (including without limitation instances where reverse tax is applicable), duties or imports, in the territory where the Customer is a tax resident, then the Customer shall attend to such registration and make the required payments on behalf of Vodacom. The Customer shall be liable for and hereby fully indemnifies Vodacom against any penalties and/or interest levied against Vodacom in respect of delayed payments or non-compliance by the Customer with the provisions of this clause; and 

      2. service fees relating to any ECNS provider which are procured by the Customer directly and not by Vodacom either on its own or on the Customer's behalf and which are not specified in a Service Schedule, for which the Customer agrees to make payment directly to the ECNS provider on such terms as are agreed between the ECNS provider and the Customer. 

    4. If Vodacom is required to pay any withholding taxes imposed by the government or taxing authority of any country, state, province, municipality or any other government jurisdiction arising as a result of this Agreement, in the territory where the Customer is a tax resident, then the Customer shall attend to make the required payments on behalf of Vodacom. The Customer shall be liable for and hereby fully indemnifies Vodacom against any penalties and/or interest levied against Vodacom in respect of delayed payments or non-compliance by the Customer with the provisions of this clause. 

      1. Upon payment of withholding tax costs by the Customer in terms of this clause 5.4, the Customer shall, provide Vodacom with a valid tax receipt certificate issued by the relevant tax authority as evidence that the Customer has accounted to the relevant tax authority for withholding tax costs. 

      2. In the event that a double taxation treaty applies which provides for a reduced withholding tax rate, the Customer shall pay the reduced tax rate subject to the issuance of a valid exemption certificate by the competent tax authority. 

    5. The computerised accounts of Vodacom or any certificate signed by any credit manager of Vodacom shall be prima facie proof of all payments made by the Customer and the validity of all charges and fees payable by the Customer pursuant to this Agreement and of the amounts outstanding at any time by the Customer. 

    6. Vodacom may, in its sole discretion, levy interest equal to 2% (two per centum) above the prime rate of one of the 4 (four) large banks in South Africa, selected by Vodacom on any unpaid or overdue amount. In addition, should any payment instrument tendered by the Customer or amount drawn by Vodacom in terms of a debit order authority not be met by the Customer's bankers, Vodacom reserves the right, in its sole discretion, to levy a fee in regard thereto. 

  6. ADJUSTMENT OF CHARGES

    1. Notwithstanding anything to the contrary herein contained, Vodacom shall have the right, on each anniversary of the effective date of a Service Schedule, by written notice to the Customer, to vary the charges and fees payable by the Customer thereunder, on 1 (one) months' notice to the Customer, provided that: 

      1. in the case of Service which are not regulated by a regulatory authority, any increase levied by Vodacom in terms of this clause 6 shall not exceed the latest published Consumer Price Index excluding interest rates on mortgage bonds ("CPI") as published from time to time by Statistics South Africa, or any other relevant Government Agency on the anniversary date. For the avoidance of doubt, the latest officially published CPI figures immediately preceding the anniversary date will be used in the determination of such increase; and 

      2. In the case of Services which are regulated by a regulatory authority, any increase levied by Vodacom in terms of this clause 6 shall not exceed those charges and fees lodged with and approved by the regulatory authority. 

    2. Without in any way derogating from the provisions of this clause 6, Vodacom undertakes to the Customer that it shall review its charges to the Customer in the event of a downward adjustment of its tariffs in respect of the Services, to ensure that its charges to customers in respect of like Services are, in aggregate, comparative. 

  1. THE CUSTOMER'S OBLIGATIONS

    1. The Customer shall, at all times, comply strictly with all restrictions imposed on computer networks by legislation through which any information and/or data transmitted by the Customer passes. In particular, the Customer shall at all times comply with the Acceptable Use Policy. 

    2. The Customer shall not commit nor attempt to commit any act or omission which directly or indirectly: 

      1. in any manner damages Vodacom's technical infrastructure or the Network or any part thereof; 

      2.  Impedes, impairs or precludes Vodacom from being able to provide the Services in a reasonable and business-like manner; and/or 

      3. constitutes an abuse or misuse, whether malicious or otherwise, of the Services. 

    3. The Customer shall not: 

      1. Allow any person other than its personnel and authorised parties, access to the Services; and/or 

      2. Use or allow others to use the Services for any improper, immoral or unlawful purpose. 

    4. The Customer acknowledges that all or any Access Codes allocated to or created by the Customer are personal to the Customer. The Customer undertakes to maintain the security and confidentiality of Access Codes and hereby indemnifies Vodacom against any loss or damage suffered by Vodacom arising out of the disclosure by the Customer of any Access Code. 

    5. Notwithstanding the provisions of clause 7.4 above, the Customer acknowledges that all Access Codes allocated to the Customer by Vodacom are and shall at all times remain the property of Vodacom and are provided to the Customer for its use for the duration of the Service Schedule in terms of which they are allocated or created. The Customer shall not be entitled to sell, lease, transfer, assign, encumber or otherwise alienate its rights in and to such Access Codes. 

    6. The Customer acknowledges that any third party services and products accessible or used in conjunction with any Services are provided subject to the terms and conditions specified by the third party providers thereof. 

  2. THE EQUIPMENT

    1. The Customer acknowledges and agrees that all rights of ownership in and to the Equipment shall, at all times, remain vested in Vodacom and accordingly, the Customer shall not hold itself out as the owner of the Equipment, nor sell, transfer, dispose of, mortgage, charge or pledge the Equipment or permit the possession of the Equipment to be taken away from the Customer. 

    2. Notwithstanding the provisions of clause 8.1 above, all risk in and to the Equipment shall pass to the Customer on delivery thereof to the Customer and the Customer shall be liable for any and all loss, theft or destruction of or damage thereto, howsoever arising. 

    3. The Customer shall: 

      1. display in relation to the Equipment no lesser degree of care than it would had same belonged to it and shall take all reasonably necessary precautions to avoid loss, theft or destruction of or damage to the Equipment; 

      2. Not procure repair or maintenance of the Equipment by any third party without the prior written consent of Vodacom or in any other manner tamper with the Equipment;

      3. Not make any alteration or modification to the Equipment nor use the Equipment or permit the Equipment to be used for any purpose for which it is not designed or in contravention of any applicable law or regulation; 

      4. Not affix the Equipment to any land or building in such a manner as to become a fixture; 

      5. Allow Vodacom to affix or to cause to be affixed to the Equipment plates or the markings indicating the ownership of the Equipment; and 

      6. Subject to the Customer's reasonable security restrictions, allow Vodacom and persons authorised by it, at all reasonable times during Business Hours, access and entry to any premises where the Equipment is situated for purposes of inspecting the Equipment. 

    4. Vodacom shall be entitled to recover from the Customer any costs relating to repairs, replacements, adjustments or error corrections arising out of a failure by the Customer to abide by the provisions of this clause 8 and the Customer shall make payment to Vodacom in respect of such costs upon demand. 

  3. WARRANTIES 

    1. Vodacom warrants unto and in favour of the Customer that: 

      1. It has the necessary competency to fulfil its obligations as set out in this Agreement read together with the relevant Service Schedule; 

      2. The Services shall be of the industry standards in terms of quality and service and shall be rendered in a proper, professional and workman-like manner by appropriately qualified personnel; 

      3. To the best of its knowledge, no claim, lien or action exists or is threatened against Vodacom which will interfere with the Customer's rights under this Agreement; and 

      4. All regulatory licenses, permits, approvals, authorisations and consents required to perform the Services have been obtained and are valid as at the Commencement Date. 

    2. Save as expressly otherwise stated in this Agreement or any Service Schedule, Vodacom does not make any representations nor gives any warranties or guarantees of any nature whatsoever in respect of the Services (whether express, implied or tacit, by statute, common law or V1 092018 Otherwise). 

    3. Where any equipment is purchased by the Customer from Vodacom, Vodacom undertakes to cede to the Customer all warranties and/or guarantees on the equipment provided by the manufacturer and shall provide the Customer with all documentation detailing the terms and conditions thereof as well as any exclusions therefrom. 

  4. MONITORING OF CONTENT AND COMMUNICATIONS 

    1. The Customer acknowledges and agrees that in the event that Vodacom, in consultation with the Customer and in its reasonable discretion or if obliged by any applicable law, determines that any content hosted by Vodacom, published by Vodacom on the Customer's behalf or transmitted by the Customer by means of the Service ("Content") is in violation of any law or the Acceptable Use Policy, Vodacom shall be entitled to: 

      1. Request the Customer to forthwith remove such Content; 

      2. Require the Customer to forthwith amend or modify such Content; 

      3. Terminate the Customer's access, to any Service and/or suspend or terminate any Service with notice that is practicable in the circumstances; and/or 

      4. Delete, the offending Content with notice that is practicable in the circumstances; 

    2. The Customer acknowledges that any exercise by Vodacom of its rights in terms of clause 10.1 above shall not be construed as an assumption of liability by Vodacom for the Content and/or the publication thereof whether or not Vodacom has knowledge of such Content, having cognisance of the fact that Vodacom has no general obligation in law to monitor Content. The Customer hereby indemnifies Vodacom and holds it harmless against any liability, claims, fines or other penalties of whatsoever nature imposed on Vodacom by any person arising either directly or indirectly out of the Content or the publication or hosting or transmission thereof. 

    3. The Customer further acknowledges that Vodacom has certain obligations in terms of the Regulation of Interception of Communications and Provision of Communications-related Information Act concerning the lawful interception of communications and provision of information. The Customer hereby indemnifies Vodacom and holds it harmless against any liability, claims, fines or other penalties as a result of Vodacom complying with such obligations. 

    4. Sanctions and Trade/Export Control 

      1. Each Party shall, in the context of the Services: 

        1. comply with all economic, trade and financial sanctions laws, regulations, -embargoes or restrictive measures administered ("Sanctions"), as well as all trade control laws and regulations ("Trade Control Laws") enacted or enforced by the governments of the United Kingdom, European Union, United States of America and any other relevant country; 

        2. Not knowingly do anything which may cause the other Party or members of its Group to breach Sanctions; 

        3. provide such assistance, documentation and information to the other party as that Party may reasonably request, including but not limited to, end customer information, destination and intended use of goods or services; 

        4. notify the other Party in writing as soon as it becomes aware of an actual or potential investigation/breach in relation to the Applicable Laws (and in particular, Sanctions and Export controls restrictive measures) or any material change in the status of any of the parties to this agreement in respect of: 

          1.  Sanctions status e.g. the inclusion on a Sanctions list in any applicable jurisdiction (as stated in 10.4.1.1 above; 

          2. Licence or authorisation status e.g. a loss of licence/authorisation in respect of Sanctions or Trade Controls; 

        5. Have the right to terminate this agreement if any of the provisions of this clause are breached; and 

        6. Have the right to seek indemnities from the Party which has breached the relevant provisions for any direct losses incurred. 

  5. CHANGE CONTROL PROCEDURE

    1. Should either party wish to propose any change or amendment to any Service Schedule, such party shall address a written proposal to the other party detailing the desired changes or amendments. 

    2. Should the written proposal envisaged in clause 11.1 above be made by: 

      1. Vodacom, Vodacom shall detail, in such proposal, the technical impact of the proposed changes or amendments, delivery dates, cost variations, if any, and the effect on the terms and conditions of the Agreement and the applicable Service Schedule and the Customer shall revert with a written response to Vodacom's proposal within a 30 (thirty) day period; 

      2. the Customer, Vodacom shall, within a 30 (thirty) day period, revert to the Customer with a written response detailing the technical impact of the proposed changes or amendments, delivery dates, cost variation, if any, and the effect on the terms and conditions of the Agreement and the applicable Service Schedule. 

    3. No alteration or variation of this Agreement or any Service Schedule shall be of any effect unless and until agreed upon between the parties in writing. Pending agreement between the parties in respect of any variation or alteration of this Agreement or any Service Schedule, Vodacom shall provide the Services in accordance with such agreed terms and conditions that have been reduced to writing and signed by or on behalf of the parties. 

  6. NEW TECHNOLOGIES AND ADDITIONAL SERVICES 

    1. Vodacom shall provide the Services using such up-to-date technology which is made generally available to its other customers. Vodacom shall promptly notify the Customer of potential enhancements and improvements that it believes the Customer may wish to consider implementing. If the Customer learns of a potential service enhancement or improvement to an existing Service ("New Technologies/Additional Service"), provided that such enhancement or improvement is offered by Vodacom to its customers, the Customer may request information from Vodacom in order to evaluate its interest in implementing such enhancement or improvement. 

    2. Upon the Customer's request, Vodacom shall provide the indicative price, performance specifications, installation interval, or effects then known to Vodacom of any New Technologies/Additional Service. The provision of the new technology or additional services shall be subject to Vodacom standard charges and the then applicable standard terms and conditions. 

  7. DISCONTINUATION OR SUBSTITUTION OF TECHNOLOGY 

    1. Vodacom reserves the right in its sole discretion, without cost or penalty to itself, to substitute or discontinue (in whole or in part) the technology in terms of which the Services are delivered to the Customer, provided that Vodacom shall be obliged to furnish the Customer with 6 (six) months prior written notice of such substitution or discontinuation . 

    2. In the event that Vodacom elects to substitute the technology or to discontinue in part the technology in terms of which the Services are delivered to the Customer and the new technology and the partially discontinued technology has no lesser functionality or features than the substituted or partially discontinued technology, the Customer shall not be entitled to resile from this Agreement. In all other instances, the Agreement in respect of the affected Services shall ipso facto terminate upon the expiry of the 6 (six) month written notice furnished by Vodacom to the Customer pursuant to clause 

    3. Above and Vodacom shall render all reasonable assistance to the Customer in respect of the migration to an alternate provider of the affected Services. 

    4. Network Sunset: Customer hereby acknowledges and accepts that (a) certain Network technologies used to provide the Service on Vodacom Device Hardware or Customer Device Hardware may retire prior to the expiry of the contract; (b) Current Networks may be replaced by further advanced Network technologies during the term of the contract. As a result, Customer agrees that maintaining compatibility of its devices with the available Networks from time to time shall be its responsibility and any associated costs shall be borne by Customer. 

  8. SUSPENSION OF THE SERVICES 

    1. Vodacom shall be entitled, without prejudice to any right it may have in terms of this Agreement or at law, at any time and on such notice as may be reasonable in the circumstances to suspend provision of the Services or any part thereof in any of the following circumstances: 

      1. for so long as the Customer remains in breach of its obligations under this Agreement; 

      2. in the event that the quality of the Services, the System or the operation of the Network is adversely affected due to any act or omission on the part of the Customer; and/or 

      3. In the event that the Customer infringes the intellectual property rights of any third party in relation to the provision of the Services. 

    2. All liability on the part of Vodacom for any loss or damage (whether direct or consequential) incurred or for any costs, claims, or demands of any nature arising out of the suspension of the Services as contemplated in clause 14.1 above, is excluded. 

    3. Notwithstanding anything to the contrary contained herein, the Customer shall be obliged to continue to pay all charges and fees due under each Service Schedule during the period during which the Services is/are suspended and acknowledges and agrees that under no circumstances shall it be entitled to resile from this Agreement or withhold or defer payment or be entitled to a reduction in any charge or have any other right or remedy against Vodacom, its servants, its agents or any other persons for whose acts and omissions Vodacom is vicariously liable in law (and in whose favour this provision constitutes a stipulatio alteri). 

  1. INTELLECTUAL PROPERTY

    1. The Customer acknowledges that any and all of the trademarks, trade names, copyrights, patents and other intellectual property rights used or embodied in or in connection with the Services belong exclusively to and shall be and remain the sole property of Vodacom and save as set out herein, nothing contained in this Agreement shall be construed so as to confer on the Customer any copyright or other intellectual property rights in respect of any particular Services provided by Vodacom to the Customer. 

    2. The Customer acknowledges that all rights in any copy, translation, update, upgrade, adaptation or derivation of the Services including without limitation any improvement or development thereof belong exclusively to and shall be and remain the sole property of Vodacom. 

    3. The Customer shall not, in any manner, remove, alter or in any manner whatsoever, tamper with any copyright and/or other proprietary notice or legend of Vodacom, its vendors or suppliers. 

    4. Nothing contained in this Agreement shall be construed so as to confer on the Customer any copyright or other intellectual property rights in respect of any particular Services provided by Vodacom to the Customer. 

  2. INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS 

    1. Vodacom hereby indemnifies the Customer against any damages (including costs) suffered or sustained by the Customer or any third party in respect of a claim that possession or use of the Service or any part thereof ("the infringing Service") supplied by Vodacom to the Customer infringes any patent, copyright or other intellectual property rights of any third party, provided that: 

      1. the infringement or alleged infringement has not arisen by virtue of the Customer's failure to use the infringing Service in accordance with instructions given by Vodacom or from any modifications or adaptation to or alteration of the infringing Service by a third party without the prior written consent of Vodacom; 

      2.  the Customer shall have notified Vodacom as soon as practicably possible of any actual, alleged or suspected infringement and shall have made no admission of liability in respect of any such claim; 

      3. Vodacom shall have sole control of all aspects of the defence of such a claim and sole rights to any damages or any counterclaim; and 

      4. The Customer shall provide Vodacom with all such documentation, information and assistance as Vodacom may reasonably require to assist it in relation to such claim provided that Vodacom shall reimburse the Customer its reasonable costs in providing same. 

    2. If any such claim for which Vodacom is liable to indemnify the Customer under clause 16.1 above is upheld by law or in the reasonable opinion of the Customer is likely to be upheld by law, then Vodacom shall be obliged to either: 

      1. modify or replace the infringing Service or Product any part thereof to the extent that same is rendered non-infringing provided that such modification or replacement does not materially alter the performance or functionality of the infringing Service; or 

      2. To procure the right for the Customer to continue using the infringing Service. 

  3. LIMITATION OF LIABILTY 

    1. The maximum liability of Vodacom under this Agreement in respect of any claim for direct damages by the Customer in respect of any wilful misconduct and/or negligent act or omission of Vodacom or any person for whose acts and omissions Vodacom is vicariously liable in law, for any event or series of connected events, whether as a result of breach of contract, delict or any reason whatsoever, shall be limited to the total fees, excluding Value Added Tax, paid by the Customer to Vodacom in the 12 (twelve) month period immediately preceding the month in which the incident arose which gave rise to the claim. 

    2. Under no circumstances whatsoever shall any party shall be liable for any indirect, incidental or consequential damages, (including, but not limited to, damages for loss of business, profits, revenue, data, use, or other economic advantage) incurred by the other party, arising out of or relating to this Agreement and/or any Service Schedule. 

  4. CONFIDENTIAL INFORMATION 

    1. For the duration of this Agreement and a period of 1 (one) year thereafter, each party hereby undertakes to the other to: 

      1. keep confidential all information (written or oral) concerning the business and affairs of the other that it shall have obtained or received as a result of the discussions leading up to or entering into or to performance of this Agreement ("the information"); 

      2. not without the other party's written consent to disclose the information in whole or in part to any other person save those of its employees, agents and sub-contractors involved in the implementation, of this Agreement and who have a need to know the same; 

      3. To use the information solely in connection with the implementation of this Agreement and not for its own or the benefit of any third party; and V1 092018 

      4.  Protect the confidential information of the providing party using the same standard of care used to safeguard its own confidential information and agrees further to store and handle the confidential information in such a way as to prevent any unauthorised disclosure thereof. 

    2. The provisions of clause 18.1 above shall not apply to the whole or any part of the information to the extent that it is: 

      1. Trivial or obvious; 

      2. Already in the other's possession other than as a result of a breach of this clause; 

      3. Independently developed by one party prior to the execution of this Agreement; 

      4. In the public domain through no fault of the receiving party; or 

      5. is disclosed by the receiving party to satisfy the order of a court of competent jurisdiction or to comply with the provisions of any law or regulations in force from time to time; provided that in these circumstances, the receiving party shall, to the extent permitted by law, advise the disclosing party in writing prior to such disclosure to enable the disclosing party to take whatever steps it deems necessary to protect its interest in this regard; provided further that the receiving party will disclose only that portion of the information which it is legally required to disclose and the receiving party will use its reasonable endeavours to protect the confidentiality of such information to the widest extent possible in the circumstances. 

    3. Each party hereby undertakes to the other to make all relevant employees, agents and sub-contractors aware of the confidentiality of the information and the provisions of this clause 18 and without prejudice to the generality of the aforegoing, to take all such steps as shall from time to time be necessary to ensure compliance by its employees, agents and sub-contractors with the provisions of this clause 18. 

  5. ASSIGNMENT AND SUB-CONTRACTING 

    1. The Agreement is specific to the Customer and the Customer shall not be entitled to cede or assign its rights and/or delegate its obligations, either partially or entirely, to a third party without the prior written consent of Vodacom. 

    2. Vodacom shall be entitled with notice to the Customer, at any time, to cede, assign, transfer, encumber or delegate any of its rights, title, interest or obligations in terms of this Agreement to any Affiliate(s) without the Customer's consent. For the purposes of this clause 19.2, "Affiliate(s)" means any corporation, company, or other entity which is (i) controlled by Vodacom; (ii) controls Vodacom; or (iii) is under common control with Vodacom and "control" means that more than 50% (fifty percent) of the controlled entity's shares or ownership interest representing the right to make decisions for such entity are owned or controlled, directly or indirectly, by the controlling entity. 

    3. Vodacom shall be entitled to sub-contract any or all of its obligations under this Agreement without the prior written consent of the Customer. Notwithstanding that any obligations may have been sub-contracted by Vodacom under this clause 19.3, Vodacom shall be, and at all times remain, fully responsible and liable for the fulfilment of all Vodacom's obligations so sub-contracted. 

  6. TERMINATION

    1. In the event of the Customer on the one hand or Vodacom on the other (hereinafter referred to as "the defaulting party"): 

      1. committing or allowing the commission of any breach of this Agreement or any Service Schedule and failing to remedy that breach within a period of 10 (ten) days after receipt of written notice to that effect from the party not so in breach ("the aggrieved party"); and/or 

      2. repeatedly breaching any of the terms of this Agreement or any Service Schedule in such manner as to justify the aggrieved party in reasonably holding that the defaulting party's conduct is inconsistent with the intention or ability of the defaulting party to carry out the terms of this Agreement, then and in any of such events the aggrieved party shall have the right, (but shall not be obliged), forthwith to cancel this Agreement or the applicable Service Schedule (either wholly or in relation to the affected portion) or to claim specific performance, in either event without prejudice to the aggrieved party's rights to claim damages. The aforesaid is without prejudice to such other rights as the aggrieved party may have at law. 

    2. Notwithstanding anything to the contrary contained herein, either party may, without prejudice to its rights in terms of the Agreement or at law, immediately terminate the Agreement, or any Service Schedule appended to the Agreement, in the event that the other party: 

      1. Takes steps to place itself, or is placed in liquidation, whether voluntary or compulsory, or under judicial management, in either case whether provisionally or finally; 

      2. Takes steps to de-register itself or is de-registered; or 

      3. Commits an act which would be an act of insolvency as defined in the Insolvency Act, 1936 (as amended) if committed by a natural person, provided that the aggrieved party acting in good faith considers such event to be detrimental to it for sound business reasons. 

    3. Upon termination of this Agreement for whatsoever reason: 

      1.  the Customer shall no longer be entitled to use of the Equipment and will forthwith tender return of the Equipment to Vodacom who shall be entitled to enter any premises where the Equipment is located to recover same; 

      2. The Customer shall forthwith make payment to VODACOM all arrear amounts as well as all current amounts due as at the date of termination. 

  7. DISPUTE RESOLUTION AND ARBITRATION

    1. Any dispute arising out of or in connection with this Agreement shall, in the first instance, be referred for consideration and attempted resolution to the duly authorised senior management representatives of the Customer and Vodacom. 

    2. Should the representatives referred to in clause 21.1 above be unable to resolve the dispute within 7 (seven) days of same being referred to them, then they shall appoint a third party to act as a mediator (and not an arbitrator) to mediate in the resolution of the dispute. Such mediator shall be selected by the President for the time being of the Association of Law Societies of South Africa. 

    3. Should the mediation referred to in clause 21.2 above fail to resolve the dispute within 7 (seven) days of appointment of the mediator, then such dispute shall be finally resolved in accordance with the Rules of the Arbitration Foundation of Southern Africa by an arbitrator or arbitrators appointed by the Foundation. 

    4. Notwithstanding the provisions of this clause 21, neither party shall be precluded from obtaining relief on an urgent basis from a court of competent jurisdiction pending the decision of the arbitrator. 

  8. FORCE MAJEURE

    1. Neither party shall be liable to the other for inability to perform or delayed performance in terms of the Agreement, should such inability or delay arising from any cause beyond the reasonable control of such party, provided that the existence/happening of such cause has been drawn to the attention of the other party within a reasonable time of occurrence of such cause (hereinafter referred to as "a Force Majeure Event"). 

    2. For the purposes of this clause a Force Majeure Event shall without limitation of the generality of the aforegoing, be deemed to include strikes, lock outs, accidents, fires, explosions, theft, war (whether declared or not), invasion, foreign enemies, hostilities rights, civil insurrection, flood, earthquake, lightning, act of local or national Government, Martial Law or any other cause beyond the reasonable control of the party effected. 

    3. Should Vodacom be unable to fulfil a material obligation under this Agreement or any Service Schedule, as the case may be, for a period of not less than 30 (thirty) days due to circumstances beyond its control more fully set out in clauses 22.1 and 22.2 above, and be unable to provide a suitable temporary alternative to the affected Service or Service Element, as the case may be, then the Customer may terminate this Agreement or the applicable Service Schedule. 

    4. Notwithstanding anything to the contrary herein contained, as an alternative to termination in terms of clause 22.3 above, in the event of a Force Majeure Event, the Customer may, at its option, extend this Agreement or the applicable Service Schedule (whichever is appropriate in the circumstances) for a period equal to the period during which the Force Majeure Event subsists. 

  9. DOMICILIA AND NOTICES 

    1. The parties choose domicilium citandi et executandi ("domicilium") for the purposes of the giving of any notice, the serving of any process, the payment of any monies and for any other purpose arising from this Agreement, as follows: 

      1. Vodacom - Vodacom Commercial Park, 082 Vodacom Boulevard, Vodavalley, Midrand 

      2. The Customer - the address given in the SimpliQuote 

    2. Each of the parties shall be entitled from time to time, by written notice to the other, to vary its domicilium to any other address which is not a post office box or poste restante. 

    3. Any notice given by either party to the other ("the Addressee") which: 

      1. is delivered by hand during the normal Business Hours of the Addressee at the Addressee's domicilium for the time being shall be presumed, until the contrary is proved by the Addressee, to have been received by the Addressee at the time of delivery; 

      2. is posted by prepaid registered post to the Addressee at the Addressee's domicilium for the time being shall be presumed, until the contrary is proved by the Addressee, to have been received by the Addressee on the 4th (fourth) day after the date of posting. 

  10. GOVERNING LAW 

    This Agreement shall be governed, construed and interpreted in accordance with the laws of the Republic of South Africa. 

  11. RELATIONSHIP

    Nothing in the Agreement shall constitute a partnership, joint venture, agency or employment between the parties hereto, and neither party shall have the authority or power to bind, or contract in the name of, or to create a liability against the other in any way for any purpose. 

  12. BINDING ON SUCCESSORS AND RELATED PARTIES

    The terms and conditions of this Agreement shall be binding upon the assigns and/or other successors-in-title of the parties from time to time. 

  13. NON-VARIATION

    No addition to, variation, or agreed cancellation of this Agreement shall be of any force or effect unless recorded in a written document and signed by or on behalf of the duly authorized representatives of both parties. For purposes of this Agreement only a "written document" shall include any written document that is in the form, either wholly or partly, of a data message as defined in the Electronic Communications and Transactions Act 25 of 2002 excluding a data message in the form of email. 

  14. INVALIDITY AND SEVERABILITY 

    If any provision of the Agreement shall be found by any Court or administrative body of competent jurisdiction to be invalid or unenforceable, the invalidity or unenforceability of the said provision shall not affect the other provisions of the Agreement and all provisions not affected by such invalidity or unenforceability shall remain in full force and effect. The parties hereby agree to attempt to substitute for any invalid or unenforceable provision a valid or enforceable provision, with the retention of the economic, legal and commercial objectives of the said invalid or unenforceable provision. 

  15. WAIVER 

    1. The waiver by either party of a breach or default of any of the provisions of the Agreement by the other party shall not be construed as a waiver of any succeeding breach of the same or any provisions nor shall any delay or omission on the part of either party to exercise or avail itself of any right, power or provision that it has or may have hereunder operate as a waiver of that right or power or of any breach or default by the other party. 

    2. Any concession or relaxation of any of the terms of the Agreement that either party may make or allow the other party will not in any way compromise any or all of the rights contained herein or in law of the party making or allowing the said concession or relaxation to demand specific performance. 

  16. WHOLE AGREEMENT 

    This Agreement, together with all schedules, appendices, Service Schedules, annexures and/or amendments from time to time and any specifically referenced documents if applicable, constitutes the complete and exclusive statement of the Agreement between the Parties and supersedes all prior or contemporaneous agreements in respect of the same Services and / or Equipment, promises, representations, understandings and negotiations between the Parties, whether written or oral, with respect to the Services and Equipment specified therein. The terms and conditions of any and all schedules, appendices, Service Schedules (including any specifically referenced documents, if applicable) to this Agreement, as amended from time to time by mutual agreement of the Parties or in accordance with the terms of this Agreement, are incorporated herein by reference and shall constitute part of this Agreement as if fully set out herein.

Page Title
Service Schedules Terms and Conditions
Keywords
terms, conditions, service, schedules
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/service-schedules-terms-and-conditions

Vodacom Staff Competitions 2024/25 Competition Terms and Conditions

CBU

Vodacom Staff Competitions 2024/25 – Stand and / or Suite Tickets

Terms and Conditions

Vodacom (Pty) Ltd (“Vodacom”) periodically runs Competitions as part of its Sport Sponsorship Portfolio where prizes are awarded to Vodacom Staff as advertised internally and which may include stand and / or suite tickets where Vodacom staff member(s) stands a chance to win a ticket to the internally advertised event or fixture (the “Competition”).

Competition Duration

  1. The Competition is open to all Vodacom staff members from 1 January 2025 to 31 December 2025, and may be extended or curtailed at the discretion of Vodacom.

Competition Prize(s)

  1. The Competition Prize comprises: tickets to an event as advertised internally (which is not transferable and not exchangeable or refundable).
  2. The prize excludes any and all other costs, including any and all travel to attend the event and any other costs which may be incurred by the winner to attend the event that falls outside elements provided as part of the prize.

Eligibility

  1. The competition is only open to Vodacom staff members who are permanently employed by Vodacom, who enter the Competition as specified in internal advertisements and during the competition duration.

Valid Entry

  1. In order to stand a chance of winning in the Competition, qualifying entrants must complete all the required information on the Competition entry form. The link to the competition form will be provided.
  2. Participants are only allowed to enter the Competition once per day during the Competition period or as specified in the relevant internal advertisement.
  3. Vodacom shall not be liable for any costs incurred by the winners for entering the Competition or in claiming any prizes, where applicable. 
  4. Vodacom (or its Agent) retains the right to determine, at its sole discretion, if entrants/participants meet the stipulated eligibility criteria, criteria for a valid entry, competition requirements, and are eligible to win a prize based on the Competition requirements.

Prize draw

  1. The winner (or winners) will be randomly selected from all eligible entries who meet all the requirements set out in these Terms and Conditions on a date as internally advertised or communicated. The verified winner (or winners) will be notified within two (2) days after he / she has been selected and verified as a winner.

Winner Validation

  1. All the information provided or related to this Competition shall be managed, captured and approved by Vodacom.
  2. Vodacom will share personal details of the respective winners, such as name and contact number with a Vodacom approved third party agency, Vodacom who will notify the respective winners that they have won in the Competition, and you hereby agree to such disclosure as is necessary to effect prize fulfilment.
  3. Vodacom and / or its Third Party Agency will use reasonable efforts to contact the winners telephonically on the contact details provided by the participants to participate in the Competition.
  4. Should a participant not be available on the contact details provided during the timeframe stipulated above or rejects, forfeits or declines acceptance of the prize, that person's right to the prize will be deemed to have been waived and the prize will be forfeited. Vodacom reserves the right to then award the prize to the next randomly drawn participant.
  5. The claim for any prize will be subject to security and validation, and Vodacom reserves the right to withhold any prize until it is satisfied that the claim by a particular winner is valid. The selected winners must be able to identify themselves, in a manner determined by Vodacom, as the qualifying entrants to the Competition and have to comply with the required validation procedure, determined by Vodacom, in order to claim any prizes, failing which such winner will forfeit the prize, and the prize will be awarded to the next selected qualifying entrant.
  6. Notwithstanding the fact that the prizes vest in the winners immediately upon the determination of the results, in the event that the required documentation from a particular winner has not been received at the agreed cut-off date communicated to the winner, or no effort is made on the part of any of the winners to make special arrangements to meet the deadline set by Vodacom, such prize will be forfeited. Vodacom then reserves the right to award the prize to the finalist that is next in line.
  7. Vodacom shall request the winner’s consent in writing to his / her image and/or likeness being used and published by Vodacom in connection with the Competition for a period of 12 (twelve) months after he / she has been announced as the winner. The winner may decline the use of his / her image and/or likeness by Vodacom.

Prizes are not transferable and right of admission is reserved

  1. No prize is transferable or exchangeable and may not be redeemed or sold for cash.
  2. If a winner cannot accept a prize for any reason whatsoever, the prize will be awarded to the next selected entrant.
  3. Tickets may not be sold and can lead to disciplinary and legal action taken against the staff member.
  4. Staff members attending Vodacom events as winners of staff competitions are expected and agree to conduct themselves at such events in accordance with Vodacom’s employment procedures and codes of conduct.
  5. Vodacom will not transfer, allocate, or assign a Prize to someone else if requested by the winner.
  6. Where a Prize is for an event(s) and / or experience(s):
  • It is restricted to the winner(s) of the Prize only. No additional or alternative guests will be allowed to enter or have access to the event(s) and / or experience(s);
  • Right of Admission to the event(s) and experience(s) is reserved by Vodacom, its Agent’s or Partners in respect of the event or experience;
  • Vodacom (including its Agent’s or Partners in respect of the event or experience) reserves the right to have a winner (and their partner and / or guest) removed from an event at any time should the behaviour or language of such winner or guest, at the discretion of Vodacom (its Agent’s or Partners in respect of the event or experience), be considered to constitute harassment or be inappropriate, including behaviour or language that is discriminatory or hateful on grounds such as race, gender, sex, pregnancy, marital status, ethnic or social origin, colour, sexual orientation, age, disability, religion, conscience, belief, culture, language and birth; and
  • Vodacom (including its Agent’s or Partners in respect of the event or experience) reserves the right to remove any winners (and their partner and / or guest) from an event at any time should their behaviour be considered to be dangerous to themselves or any other person or contravening any applicable health and safety requirements.

Undertakings, limitation of liability and indemnification

  1. Event(s) and/or experience(s), to which the Competition Prize relates, may be hosted by third parties (for example, at sport stadia, theatres, convention or other centres owned by other entities). Winner(s) agree to comply with the rules and regulations applicable to events held at such premises upon entry, and as may be stipulated by the owners of such premises.
  2. Entry to any events, experiences, and venues in respect of which Vodacom may give away prizes as part of competitions on its platforms, are bound and regulated by specific event or venue-related rules and regulations, which may be determined by event or venue owners or relevant governing bodies. By participating in this competition, Competition Participants:
    • acknowledge and agree that they are bound by such event, experience, or venue rules upon entry to such premises, event or experience;
    • undertake to adhere to and comply with any and all reasonable event, experience, or venue rules and/or regulations; and
    • indemnify Vodacom, its agents, or employees from any liability associated with Competition participants/winners failure to adhere to such rules and regulations and any damages that occur as a result.
  3. Vodacom, its associated companies, partners, agents, contractors, sponsors, and personnel involved in or associated with the Competition, or a related event or experience shall not be liable whatsoever for any loss or damage incurred or suffered (including but not limited to direct or indirect or consequential loss), death or personal injury suffered or sustained arising from either participation in the Competition, from claiming the Prize, or attending an event or experience forming part of the Prize.
  4. Vodacom (including its Agent’s or Partners in respect of the event or experience) is not liable for any technical failures affecting participation and/or Prize redemption process of the Competition. In addition, neither Vodacom nor its agents shall be responsible for any loss or misdirected entries, including entries that were not received due to any failure of hardware, software, or other computer or technical systems affecting participating in and/or the Prize redemption process of the Competition.
  5. Vodacom (including its Agent’s or Partners in respect of the event or experience) cannot and will not be held liable should it be impossible for it to deliver the Prize or to fully perform, execute or fulfil the Prize. Should the Prize be linked to a specific fixture, match, event or experience, and should that specific fixture, match, event, or experience be cancelled, interrupted, postponed, or otherwise affected by events or factors outside of Vodacom’s control or at Vodacom’s discretion, Vodacom cannot be held liable for the fulfilment of the Prize or be required to provide an equivalent or replacement Prize.
  6. Vodacom, its directors, employees, agents and distributors are not responsible for any misrepresentation (whether written or verbal) in respect of any Prize nor in respect of any warranties, guarantees or undertakings given by any person other than Vodacom itself.

Prize Delivery

  1. Tickets will be sent to the winner via email to their Vodacom Staff email address.
  2. If a winner cannot accept or receive a Prize for any reason whatsoever, or if Vodacom or its Agent are unable to deliver the Prize for any reason, the Prize will be awarded to the next selected entrant.
  3. All risks and ownership of the Prizes shall pass to the winners on transfer/delivery thereof, and all of Vodacom’s obligations regarding the Competition and Prizes shall terminate.

Personal information

  1. User data collected via the Competition will not be used for any other purpose than for execution of the Competition.
  2. User data collected via entry for this Competition will be stored for as long as it is legally required to and in accordance with Vodacom’s Privacy Policy, http://www.vodacom.co.za/vodacom/terms/privacy-policy.

General

  1. Nothing in these Terms and Conditions is intended to, or must be understood to, unlawfully restrict, limit or avoid any rights or obligations, as the case may be, created for either the participant or the promoter in terms of the Consumer Protection Act, 68 of 2008 ("CPA").
  2. The judges’ decision on any aspect of the Competition including the allocation of the prizes will be final and binding and no correspondence will be entered into.
  3. In the event of a dispute in regard to any aspect of the Competition and/or the Terms and Conditions, Vodacom’s decision will be final, and binding and no correspondence will be entered into.
  4. Vodacom may refuse to award a prize if entry procedures or these Terms and Conditions have not been adhered to or if it detects any irregularities or fraudulent practices. Vodacom is entitled in its entire discretion to reject any participant for any reason and will not be obliged to notify participants that they are rejected. 
  5. If Vodacom is required by law to alter or cancel any aspect of the Competition or to terminate it as a result of changes in legislation, or for any reason whatsoever, it will have the right to terminate the Competition being offered, with immediate effect and without notice. In such event all entrants hereby waive any rights which they may have against Vodacom and its associated companies, agents, contractors and/or sponsors.
  6. All information relating to the Competition which is published on any marketing material will form part of these Terms and Conditions. In the event of any conflict between such marketing material and these Terms and Conditions, these Terms and Conditions shall prevail.
  7. The Competition is also subject to, and must be read in conjunction with, Vodacom’s existing terms and conditions applicable to its website and mobile site respectively:https://www.vodacom.co.za/vodacom/terms/website-terms-and-conditions
Page Description
Vodacom Competitions as part of its Sport Sponsorship Portfolio where prizes are awarded to Vodacom Staff as advertised internally and which may include stand and / or suite tickets where Vodacom staff member(s) stands a chance to win a ticket to the internally advertised event or fixture (the “Competition”).
Page Title
Vodacom Staff Competitions 2024/25 – Stand and / or Suite Tickets | Vodacom
Weight
0
Page URL
/vodacom/terms/competition/vodacom-staff-competitions

Home Internet Data Contract Terms and Conditions

CBU

Home Internet Tariffs Terms and Conditions

Terms and Conditions

  1. The Home Internet 5G data service (the "Service") is available as a Top Up or Contract payment type.
  2. The Home Internet 5G Data tariffs are offered in two variations: as SIM-only deal or bundled with a home router.
  3. The Service is available on 24-month and 36-month contracts or as a month-to-month contract.
  4. You will be billed on a monthly basis for the total subscription amount for the Service, including device costs if applicable, as well as any other Value-Added Services ("VAS"), bundle purchases or out of bundle usage.
  5. On the month-to-month option, the cost of the router will be calculated over a period of 12 months, if you cancel before 12 months you will be liable for the balance of the router cost. This cost will be communicated at the time of cancellation.  The cost is calculated as monthly router rental cost multiplied by the remaining term in months divided by 12 months.
  6. After your 24 months / 36 months contract period expires, your contract will continue on a month-to-month basis until you cancel or renew your contract.
  7. On the termed contracts (24 months/36 months) either party may terminate this Agreement during the Initial Period or a Renewal Period by providing at least 20 (twenty) business days' notice to the other party in writing. If you do choose to terminate this Agreement during the Initial Period or a Renewal Period, you will be subject to payment of a reasonable premature cancellation charge, determined by Vodacom, and you will have to pay all outstanding amounts in respect of the Services and/or Apparatus related to the Services. Where there is Apparatus linked to the contract, a reasonable premature cancellation charge for the purposes of this clause shall mean:
    • a one-month subscription amount relating to voice, data, SMS and other Vodacom provided services
    • the pro rata charges related to the remaining months applicable to the contract term for the effective mobile device cost that is owing to Vodacom for the term of the contract remaining, and recovery of any applicable contract subsidy
    • Any amounts outstanding to Vodacom will also be added to the premature cancellation charge. In respect of the cancellation charges which Vodacom will charge where there is no Apparatus linked to the contract and the contract relates to a SIM card only package, then Vodacom will apply a cancellation charge equivalent to one month of the monthly Subscription Fee. Notice under these circumstances can be given at any point during the contract period but the 1 month notice period will be calculated from the last day of the month that notice was given in.
  8. You may provide notice of cancellation a month in advance of the cancellation by calling our Customer Care on 082 135.
  9. If you choose to cancel your Service between the 1st and the 3rd of the month the cancellation will only be effective at the end of that particular month.
  10. If you choose to cancel your Service after the 3rd of the month the cancellation will be pended to the end of the following month.
  11. You will retain your data allocation until the Service cancellation is effective. You are able to do a SIM-swap while on these tariffs.

Home Internet 5G Devices

  1. The Service is only compatible with selected home routers. Therefore, it is not compatible and will not work with mobile phones, dongles and/or MiFi routers.
  2. If you select a SIM-only tariff, the SIM will only work with a compatible home router. The responsibility to use a compatible whitelisted home router from Vodacom’s approved list lies solely on the customer.
  3. Currently, these are the only routers compatible with these tariffs:
    • Alcatel Linkhub HH72v 35678541
    • Huawei Sharelink B525S-65A
    • Huawei Sharelink B525S-65A
    • Huawei Sharelink B612-233
    • Huawei Sharelink B612-233
    • Huawei Sharelink B612S-25D
    • Huawei Sharelink B612S-25D
    • Huawei Sharelink B618S-22D 86263903
    • Huawei Sharelink 5G CPE PRO2 (H112-373) 86688704
    • Huawei Sharelink B535-932 86041504
    • TP Link MR600 86650104
    • ZTE MF286R 86770904
    • ZTE MF286C1 86097804
    • ZTE Sharelink MC801A 86367104
    • Nokia Sharelink Fastmile 5G Gateway (5G-04W-A) 35588010
    • ZTE 5G FWA MC8010A 86062806
  4. If you select a SIM-only tariff, Vodacom can offer you to purchase a compatible whitelisted home router outright. If you select this option, any warranty, guarantee, customer support and service and/or education pertaining to this router can and will be offered to you from Vodacom.
  5. If you select a SIM-only tariff but choose to use your own compatible home router then, any warranty, guarantee, customer support and service and/or education pertaining to this router will not be offered to you and/or covered from Vodacom.

Contract Activation & Use

  1. This Service is available for activation via the following channels:
    • In-store (Retail & Omni-channel)
    • Saves Desk (Call Centre)
    • Vodacom Online
    • Vodacom Direct Sales
    • J4U Upgrades
    • Retail App
  2. This Service is only available for use on the 5G and 4G Vodacom network. You can check the coverage in your area on: https://www.vodacom.co.za/vodacom/coverage-map.
  3. When you use the Service, you must insert the Home Internet 5G SIM card into one of the eligible 5G routers. Please note that the 5G routers are the only applicable routers that the Home Internet 5G SIM cards will allow connectivity onto the Vodacom network on.
  4. You are only guaranteed access to the Vodacom network in the specific area that the Service is activated on and access in any other geographic area is not guaranteed.
  5. You may change the location in which you access the Service if your new address has sufficient 5G or 4G coverage. If there is no 5G or 4G coverage in your new address, then you may have to cancel your Service and incur the Cancellation Fees.
  6. Please note that if your new address is only 4G covered, you will connect onto the 4G network at 4G related speeds.

Voice, SMS & MMS Services

  1. The Service does not include SMS, MMS and Voice services.
  2. You will only be able to receive SMSs as part of the Service.

Fair Usage Policy (FUP)

  1. Vodacom reserves the right to enforce and give effect to a FUP for purposes of managing and moderating the usage of the Vodacom Network (the “Network”), and to ensure that the functional integrity of the Network renders acceptable levels of subscriber experience for all our customers.
  2. Where a customer reaches the prescribed maximum data usage (measurable in GB) within one calendar month of their fixed-term agreement, Vodacom will stop the Service.
  3. Vodacom reserves the right to amend, vary and/or adjust the FUP from time to time for this Service, including the right to manage, protect and preserve the functional integrity and security of the Vodacom Network. Accordingly, Vodacom may take reasonable measures to optimize the efficacy and performance of the Network for all Vodacom customers, including, where only if reasonably necessary, proactively control each customer’s bandwidth usage, line-speed and overall functional experience of the Service.
  4. When you reach the FUP limit of the Home Internet service, the service will be stopped until you purchase a top up bundle, or a new allocation is given on the 1st of the new month.
  5. If you activate the Home Internet 5G Service in the middle of a calendar month the full FUP will apply, however the cost of the contract will be prorated.

  6. After you have reached the FUP on the tariff as per table 1 below and you have no other active data bundles available, the Service will be hard locked, and your data usage will be suspended.

    Table 1 : Fair Usage Policy on Home Internet plans
    Price PlanFair Usage Policy
    10Mbps price planSpeeds up to 10Mbps for usage from 0-200GB
    30Mbps price planSpeeds up to 20Mbps for usage from 0-400GB
    30Mbps price planSpeeds up to 30Mbps for usage from 0-600GB
    50Mbps price planSpeeds up to 50Mbps for usage from 0-1TB
    100Mbps price planSpeeds up to 100Mbps for usage from 0-2TB
  7. You may use out of bundle data only if you opt into out of bundle charges using the Vodacom portal/app. The out-of-bundle rate is 44c/MB.
  8. You may purchase multiple additional data bundles on the Home Internet 5G Service.
  9. The following channels will be available for additional data bundle purchases:
  • Vodacom Online (Portal and App)
  • Financial Institutions
  • Vodacom Stores
  1. If you purchase additional bundles on the Top Up billing option, the cost of the additional bundles will be deducted from your airtime or credit card. If you purchase additional bundles on the Post-paid billing option, the cost of the additional bundles will be added to your monthly bill.

Data Transfer

  1. You will not be able to transfer data to other customers from the Home Internet 5G Service.

Balance View-throughs

  1. You can view your data usage on:
  • Vodacom Online
  • Customer Care systems
  • Tobi

Migrations

  1. You can migrate to any other price plan contract option and as a result of this migration you will retain all your data allocation.
  2. If you migrate to a lower price plan you will be liable for a downward migration fee.
  3. Migrations between Postpaid contracts are effective immediately and all other migrations will be pended until the end of the month and the new price plan will only take effect at the beginning of the next consecutive calendar month.
  4. If you migrate to another price plan, your contract period for the Service will remain unchanged.
  5. You may not migrate from another data contract to the Service.

Upgrades

  1. You may upgrade into or out of the Service

Exclusions

  1. You may not use data sharing SIM cards for the Service. The data allocation for the Service cannot be used for roaming.

Vodacom reserves the right to suspend your service in the event that we suspect that you in any way abuse the service or if you use devices that are not compliant with ICASA specifications to access the services.

Vodacom reserves the right to amend these terms and conditions and where such change is material Vodacom shall provide you with reasonable prior written notice before implementing such change.

Page Description
Home Internet data service (the “Service”) via the Top Up or Contract payment type.
Page Title
Home Internet Contract | Vodacom
Keywords
Home Internet
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/home-internet-contract

Netflix Terms And Conditions

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Netflix Terms of Use

Netflix provides a subscription service that allows our members to access movies and TV shows ("Netflix content") streamed over the Internet to certain Internet-connected TVs, computers and other devices ("Netflix ready devices").
The Netflix service is provided to you by Netflix International B.V., a Netherlands limited liability company. These Terms of Use govern your use of our service. As used in these Terms of Use, "Netflix service", "our service" or "the service" means the service provided by Netflix for discovering and watching Netflix content, including all features and functionalities, recommendations and reviews, the website, and user interfaces, as well as all content and software associated with our service.

  1. Membership.

    Your Netflix membership will continue month-to-month until terminated. To use the Netflix service you must have Internet access and a Netflix ready device, and provide a current, valid, accepted method of payment, which you may update from time to time ("Payment Method"). Unless you cancel your membership before your monthly billing date, you authorize us to charge your next month's membership fee to your Payment Method (see "Cancellation" below). You can find specific details regarding your Netflix membership by visiting our website and clicking on the "Your Account" link available at the top of the pages of the Netflix website under your profile name.

  2. Billing

    1. Billing Cycle. The membership fee for the Netflix service and any other charges you may incur in connection with your use of the service, such as taxes and possible transaction fees, will be charged on a monthly basis to your Payment Method on the calendar day corresponding to the commencement of the paying portion of your membership. In some cases your payment date may change, for example if your Payment Method has not successfully settled or if your paid membership began on a day not contained in a given month. Visit our website and click on the "Billing details" link on the "Your Account" page to see your next payment date.

    2. Payment Methods. You can change your Payment Method by visiting our website and clicking on the "Your Account" link. If a payment is not successfully settled, due to expiration, insufficient funds, or otherwise, and you do not change your Payment Method or cancel your account, we may suspend your access to the service until we have obtained a valid Payment Method. When you update your Payment Method, you authorize us to continue charging the updated Payment Method and you remain responsible for any uncollected amounts. This may result in a change to your payment dates. For some Payment Methods, the issuer may charge you certain fees, such as foreign transaction fees or other fees relating to the processing of your Payment Method. Local tax charges may vary depending on the Payment Method used. Check with your Payment Method service provider for details.

    3. Cancellation. You can cancel your Netflix membership at any time, and you will continue to have access to the Netflix service through the end of your monthly billing period. To the extent permitted by the applicable law, payments are non-refundable and we do not provide refunds or credits for any partial-month membership periods or unwatched Netflix content. To cancel, go to the "Your Account" page and follow the instructions for cancellation. If you cancel your membership, your account will automatically close at the end of your current billing period. To see when your account will close, click "Billing details" on the "Your Account" page. If you signed up for Netflix using your account with a third party as a Payment Method and wish to cancel your Netflix membership, you may need to do so through such third party, for example by visiting your account with the applicable third party and turning off auto-renew, or unsubscribing from the Netflix service through that third party. You may also find billing information about your Netflix membership by visiting your account with the applicable third party.

    4. Changes to the Price and Service Plans. We may change our service plans and the price of our service from time to time; however, any price changes or changes to our service plans will apply to you no earlier than 30 days following notice to you.

  3. Netflix Service

    1. You must be 18 years of age, or the age of majority in your province, territory or country, to become a member of the Netflix service. Minors may only use the service under the supervision of an adult.

    2. The Netflix service and any content viewed through the service are for your personal and non-commercial use only. During your Netflix membership we grant you a limited, non-exclusive, non-transferable license to access the Netflix service and view Netflix content. Except for the foregoing limited license, no right, title or interest shall be transferred to you. You agree not to use the service for public performances.

    3. You may view the Netflix content primarily within the country in which you have established your account and only in geographic locations where we offer our service and have licensed such content. The content that may be available to watch will vary by geographic location and will change from time to time. The number of devices on which you may simultaneously watch depends on your chosen subscription plan and is specified on the "Your Account" page.

    4. Netflix regularly makes changes to the service, including the content library. In addition, we continually test various aspects of our service, including our website, user interfaces, promotional features and availability of Netflix content. You can at any time opt-out of tests by visiting the "Your Account" page and changing the "Test participation" settings.

    5. Some Netflix content is available for temporary download and offline viewing on certain supported devices ("Offline Titles". Limitations apply, including restrictions on the number of Offline Titles per account, the maximum number of devices that can contain Offline Titles, the time period within which you will need to begin viewing Offline Titles and how long the Offline Titles will remain accessible. Some Offline Titles may not be playable in certain countries and if you go online in a country where you would not be able to stream that Offline Title, the Offline Title will not be playable while you are in that country.

    6. You agree to use the Netflix service, including all features and functionalities associated therewith, in accordance with all applicable laws, rules and regulations, or other restrictions on use of the service or content therein. You agree not to archive, reproduce, distribute, modify, display, perform, publish, license, create derivative works from, offer for sale, or use (except as explicitly authorized in these Terms of Use) content and information contained on or obtained from or through the Netflix service. You also agree not to: circumvent, remove, alter, deactivate, degrade or thwart any of the content protections in the Netflix service; use any robot, spider, scraper or other automated means to access the Netflix service; decompile, reverse engineer or disassemble any software or other products or processes accessible through the Netflix service; insert any code or product or manipulate the content of the Netflix service in any way; or use any data mining, data gathering or extraction method. In addition, you agree not to upload, post, e-mail or otherwise send or transmit any material designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment associated with the Netflix service, including any software viruses or any other computer code, files or programs. We may terminate or restrict your use of our service if you violate these Terms of Use or are engaged in illegal or fraudulent use of the service.

    7. The quality of the display of the Netflix content may vary from device to device, and may be affected by a variety of factors, such as your location, the bandwidth available through and/or speed of your Internet connection. HD, Ultra HD and HDR availability is subject to your Internet service and device capabilities. Not all content is available in all formats, such as HD, Ultra HD or HDR and not all subscription plans allow you to receive content in all formats. Default playback settings on cellular networks exclude HD, Ultra HD and HDR content. The minimum connection speed for SD quality is 0.5 Mbps; however, we recommend a faster connection for improved video quality. A download speed of at least 5.0 Mbps per stream is recommended to receive HD content (defined as a resolution of 720p or higher). A download speed of at least 25.0 Mbps per stream is recommended to receive Ultra HD(defined as a resolution of 1080p or higher) and HDR content. You are responsible for all Internet access charges. Please check with your Internet provider for information on possible Internet data usage charges. The time it takes to begin watching Netflix content will vary based on a number of factors, including your location, available bandwidth at the time, the content you have selected and the configuration of your Netflix ready device.

    8. The Netflix software is developed by, or for, Netflix and is designed to enable viewing of Netflix content through Netflix ready devices. The Netflix software may vary by device and medium, and functionalities and features may also differ between devices. You acknowledge that the use of the service may require third party software that is subject to third party licenses. You agree that you may automatically receive updated versions of the Netflix and related third-party software.

  4. Passwords and Account Access.

    The member who created the Netflix account and whose Payment Method is charged (the "Account Owner") has access and control over the Netflix account and the Netflix ready devices that are used to access our service. To maintain control over the account and to prevent anyone from accessing the account (which would include information on viewing history for the account), the Account Owner should maintain control over the Netflix ready devices that are used to access the service and not reveal the password nor details of the Payment Method associated with the account to anyone. You are responsible for updating and maintaining the accuracy of the information you provide to us relating to your account. We can terminate your account or place your account on hold in order to protect you, Netflix or our partners from identity theft or other fraudulent activity.

  5. Warranties and Limitations on Liability.

    The Netflix service is provided "as is" and without warranty or condition. In particular, our service may not be uninterrupted or error-free. You waive all special, indirect and consequential damages against us. These terms will not limit any non-waivable warranties or consumer protection rights that you may be entitled to under the laws of your country of residence.

  6. Class Action Waiver.

    WHERE PERMITTED UNDER THE APPLICABLE LAW, YOU AND NETFLIX AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, where permitted under the applicable law, unless both you and Netflix agree otherwise, the court may not consolidate more than one person's claims with your claims, and may not otherwise preside over any form of a representative or class proceeding.

  7. Miscellaneous

    1. Governing Law. These Terms of Use shall be governed by and construed in accordance with the laws of the Netherlands.

    2. Unsolicited Materials. Netflix does not accept unsolicited materials or ideas for Netflix content and is not responsible for the similarity of any of its content or programming in any media to materials or ideas transmitted to Netflix.

    3. Customer Support. To find more information about our service and its features or if you need assistance with your account, please visit the Netflix Help Center on our website (www.netflix.com/help). In certain instances, Customer Service may best be able to assist you by using a remote access support tool through which we have full access to your computer. If you do not want us to have this access, you should not consent to support through the remote access tool, and we will assist you through other means. In the event of any conflict between these Terms of Use and information provided by Customer Support or other portions of our website, these Terms of Use will control.

    4. Survival. If any provision or provisions of these Terms of Use shall be held to be invalid, illegal, or unenforceable, the validity, legality and enforceability of the remaining provisions shall remain in full force and effect.

    5. Changes to Terms of Use and Assignment. Netflix may, from time to time, change these Terms of Use. We will notify you at least 30 days before these new Terms of Use apply to you. We may assign or transfer our agreement with you including our associated rights and obligations at any time and you agree to cooperate with us in connection with such an assignment or transfer.

    6. Electronic Communications. We will send you information relating to your account (e.g. payment authorizations, invoices, changes in password or Payment Method, confirmation messages, notices) in electronic form only, for example via emails to your email address provided during registration.

Page Title
Netflix Terms and Conditions
Keywords
terms, conditions, Netflix
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/netflix-terms-and-conditions

ETV Open View Data Bundles Terms And Conditions

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ETV Open View Data Bundles

Terms and Conditions

  1. The Vodacom ETV Open View 30 day Data bundles will be available from the 17th November 2021
  2. Vodacom reserves the right to terminate or change the service at any time and for whatsoever reason. Vodacom further reserves the right to amend these Terms and Conditions and where such amendment is material, Vodacom will provide you with reasonable prior written notice before implementing any such change.. You have the responsibility to at all times familiarise yourself with the Terms and Conditions as amended from time to time.
  3. The Vodacom ETV Open View 30 day Data bundles will be available via the Vodacom *135# USSD string
  4. The Vodacom ETV Open 30 day Data bundles will only be available for purchase to Open View customers with a prepaid Vodacom sim card provisioned for ETV price plan.
  5. The Bundles will be available to you through the following self-service sales channels
  6. USSD: *135#
  7. The ETV Open View bundles will be available on the ETV price plan.
  8. These bundles will be allocated with a Night Owl Data
  9. These bundles do not apply to data roaming
  10. No pro-ration is applied to the price of the Bundles, the full price and the full allocation is always applied at the time of purchase or activation.
  11. No data transfer is allowed on these bundles - The sim is locked to the dongle and Must Not be removed and inserted in a phone

Data Bundle Balance Roll- over

  1. All bundles are valid for a period of up to 30 calendar days from the date that you made the purchase (the "Validity Period").
  2. The Bundles that are not used during the Validity Period will be rolled over free of charge for the next 30 days where if unused the data will expire.
  3. If the Bundle is depleted, the applicable out-of-bundle rate will apply at the applicable prepaid price plan, should you provide consent to Vodacom to charge out of bundle rates.
  4. If the bundle reaches the Validity date and expires before the bundle is depleted, data usage will continue at Out of Bundle rates, applicable to the tariff.

Order of Consumption

  1. Order Consumption - If you have purchased more than one Bundle, the Initial bundle will be depleted first.
  2. The bundle usage will be based on the volume of data is sent and received, and not on the amount of time spent is spent connected to the internet.
  3. You may purchase multiple bundles at any given time.
  4. The Open View ETV prepaid customers will be able to purchase any other Vodacom open market offerings available to other prepaid customers. These bundles are an additional product suite that is only available to Open View Customers.

Purchase Options

  1. Airtime - Customers will be able to purchase this bundles on behalf of a Open View customer and use the Airtime in the IN wallet to pay for these bundles.
  2. Add to bill - Post paid customers will be able to purchase these bundles on behalf of a Open View customer by presenting the Open View number and add the purchase amount to their bill.
Page Title
ETV Open View Data Bundles
Keywords
ETV Open View Data Bundles
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/promotions/etv-open-view-data-bundles

Contract Renewals Terms and Conditions

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Contract Renewals Terms and Conditions

  1. Contract Renewals General Terms and Conditions
    1. The Contract Renewals Terms and Conditions detailed herein are subject to change from time to time.
    2. The Contract Renewals Terms and Conditions are subject to Vodacom Fibre General Terms and Conditions and are available on the following link:
      www.vodacom.co.za/vodacom/terms/fibre/vodacom-fibre
    3. Where there is any conflict between Vodacom Fibre General Terms and Conditions and these Contract Renewals Terms and Conditions, the Vodacom Fibre General Terms and Conditions shall prevail.
  2. Contract Renewal
    1. A contract renewal is the ability for existing Vodacom Fibre Broadband post-paid customers to renew their subscription-based contracts and consequently extend the term of such contracts for an additional period, at no charge subject to the provisions of clause 1.9.
  3. Contract Renewal Availability
    1. Contract renewals are available for Vodacom Fibre Broadband customers on both Vodacom Fibre Network and Third-Party Networks that have collaborated with Vodacom.
  4. Contract Renewal Contract Term
    1. When undertaking a contract renewal, a customer will be allowed to renew only to a 12-month or a 24-month contract term.
    2. A customer will not be allowed to renew to a month-to-month as this capability already exists and is automated.
    3.  If a customer renews their contract prior to its termination or expiry date, then the new term of the renewed contract will be inclusive of the residual period that remained prior to the expiration of the initial term of the contract. For instance, if a customer wishes to renew their existing 24-month (twenty-four) contract for an additional 24-month (twenty-four) contract, and this renewal is initiated at the beginning of, or during the 22nd month (twenty-second) of the existing contract when there are 2 (two) months remaining prior to the expiry date, such a customer shall have a renewed contract with an effective period of 26-months (twenty-six). The effective 26-month (twenty-six) term consists of the remaining 2 (two) months of the existing contract, which is added to the new 24-month (twenty-four) month period of the new contract term. 

  5. Customer contract eligibility for renewal

    The period from which a Vodacom Fibre Broadband contract becomes eligibility for renewal is as follows:

    1. From the beginning of month 10 (ten) of an initial month-to-month contract.
    2. At the beginning of, or during the 10th (tenth) month of a 12-month (twelve) contract.
    3. At the beginning of, or during the 22nd (twenty-second) month of a 24-month (twenty-four) month contract; and
    4.  At any time for a contract that was moved to a month-to-month contract after the expiration of an initial12 (twelve) or 24 (twenty-four) month contract expired.
  6. Contract renewal commencement date
    1. Provided that a customer's contract is eligible for renewal, subject to a customer not requiring a new router, such renewal shall become effective immediately, and the applicable subscription charges for the renewed contract shall be immediately applicable. For instance, if a customer wishes to renew their existing 24-month (twenty-four) contract that has a subscription plan of 100 GB (10 Mbps) charged at R599/month to an additional 24-month (twenty-four) contract that has a subscription plan of 200 GB (20 Mbps) at R799/month, and this renewal is initiated at the beginning of, or during the 22nd month (twenty-second) of the existing contract when there are 2 (two) months remaining prior to the expiry date, such a customer shall have a renewed contract with an effective period of 26-months (twenty-six). The effective 26-month (twenty-six) contract would have a subscription plan of 200 GB (20 Mbps) at R799/month. 
  7. Routers
    1. Upon the renewal of an existing Vodacom Fibre Broadband contract, a customer will not receive a new router.
    2. A contract renewal of an existing Vodacom Fibre Broadband contract extends the warranty period of the current router that is in use by the customer
    3. The router warranty period is extended by the duration to which the customer renews their Vodacom Fibre Broadband contract, i.e., if a customer renews their Vodacom Fibre Broadband contract to 12(twelve)-months, the router warranty period is extended for 12(twelve)months, and if the customer renews their Vodacom Fibre Broadband contract to 24 (twenty-four) months, the router warranty period is extended to 24 (twenty-four) months.
    4. If the customer’s current router becomes faulty or stops to function optimally, the customer will be allowed to do one router swop out at no additional cost.
    5. The customer must contact Vodacom Fibre customer care on 0821904 to request for a router swop out
  8. Router Warranty

    All routers that are made available to customers pursuant to a Vodacom Fibre Broadband subscription plan have a warranty period of 24 (twenty-four) months. Further and additional terms and conditions of the warranty are available at: https://www.vodacom.co.za/vodacom/terms/fibre/vodacom-fibre. Customers are required to familiarise themselves with these specific terms and conditions of the router warranty. 
    1. If the customer is using a router that is already out of warranty and has opted not to increase the router warranty period by way of contract renewal, the customer can continue to use the router out of warranty. However, if the existing out-of-warranty router becomes faulty and ceases to function optimally, then the customer bears the onus to replace the faulty router, at their cost.
    2. A new router will be under warranty from the time the customer is active on the renewed contract until the end of the 24 (twenty-four) months. 
  9. Balance of Contract (BOC)

    Should a customer choose to terminate or cancel a Vodacom Fibre Broadband contract before that same contract is eligible for renewal in terms of clause 1.5 above, a Balance of Contract payment shall become due and payable immediately by the customer. The Balance of Contract payment shall be imposed where a renewed contract is terminated or cancelled before such a contract becomes eligible for its own renewal term. The calculation of the Balance of Contract payments shall be as follows:
    1. The total amount shall be based on the payment of the monthly subscription plan charges for the remaining months of the renewed contract, which shall be inclusive of the value of the router. 
    2. The BOC will include the activation fee that was waivered when the customer renewed the contract. 
  10.  Support Channels
    1. Customer Care on 082 1904 will provide support for Contract Renewals. 
  11. Sales Channels
    1. Business partners will do contract renewals on behalf of Vodacom for Vodacom Fibre customers.
Page Description
Contract Renewals Terms and Conditions are subject to Vodacom Fibre General Terms and Conditions
Page Title
Contract Renewals
Keywords
Contract Renewals
Weight
0
Page Category
Terms and Conditions
Page URL
/vodacom/terms/fibre/contract-renewals
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